Honeywell Operator Conference · Honeywell Operator Conference ... DOM Shell Corp [email protected] ... Owner: I. San Pedro Year: 2009

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MyAerospace.com

Honeywell Proprietary1

Document control number Use or Disclosure of information contained on this page is subject to restrictions on Page 2.

Honeywell Operator Conference

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The enclosed technical data is export classified as EAR99. Its export is being transmitted under U.S. Export Administration Regulations designation “NLR” (No License Required) and is to beRegulations designation NLR (No License Required) and is to be used solely by the individual / organization to whom it is addressed. Diversion contrary to U.S. export laws and regulations is prohibited.

HONEYWELL CONFIDENTIAL: This copyrighted work and all information are the property of Honeywell International Inc., contain trade secrets and may not, in whole or in part, be used, duplicated, or disclosed for any



may not, in whole or in part, be used, duplicated, or disclosed for any purpose without prior written permission of Honeywell International

Inc. All Rights Reserved.

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Agenda

8:30am - 9:00am Breakfast – Meet & Greet

9:00am - 10:15am Kickoff / Title Sponsor Briefings / Customer & Product Support Overview9:00am 10:15am Kickoff / Title Sponsor Briefings / Customer & Product Support Overview

10:15am - 10:30am Break

10:30am - 12:00pm Products and Services / Jet-Care

12:00pm - 1:00pm Lunch

1:00pm - 2:45pm Jet-Care / Mechanical Highlights / e-engines

2:45pm - 3:00pm Break

3:00pm - 4:15pm Electrical Highlights

4:15pm - 4:30pm Q&A /Wrap up



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And Now A Word From Our Sponsors…

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- Minor



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Which aircraft do you primarily own / operate / maintain?

1. Gulfstream2 Dassa lt

13% 13% 13% 13% 13% 13% 13% 13%

2. Dassault3. Cessna4. Hawker Beechcraft5. Bombardier6. Embraer



7. Other8. Multiple

0 / 0Cross-tab label

1 2 3 4 5 6 7 8

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Global Customer CommitteeLink to GCC breeze presentation

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GCC Proves that Customers Know Best

Customers Helping Customers

70 members and growing, including pilots and chiefs of maintenance

Direct, unfiltered feedback from BGA Customers Groups in the United States, EMEAI and Asia Pacific Operators set agenda and Top 25 actions, allowing Honeywell to

prioritize resources Perspective from customers that rely on our products everyday Close about 25 actions per year, and improving time to fix Undergoing efforts to promote our Committee



David GrimmUS GCC ChairmanDOM Discount Tire

[email protected] http://committees.honeywell.com

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GCC Proves that Customers Know Best

Customers Helping Customers

Excellent progress on closure of RAILs Engagement of entire Honeywell organization is making a difference Discussion from other operators highly benefits other members:

industry trends, regulations, taxes, technical tips. Regional challenges captured in our action items Atmosphere positive and constructive Win-win opportunity for operators, Honeywell and OEMs



Arnold LeursEMEAI GCC Chairman

DOM Shell Corp


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Closed RAIL Highlights

AOG and customer service improvements Monthly Business Aviation Newsletter

Functionality added to Honeywell’s MyAerospace Portal

Technical fixes resulting in service bulletins, mechanical and electrical

y y y p




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Our Yearly GCC Events

JAN Global Telecom

MAR

APR

MAY

JUL

SEP

OCT

NOV

United States Face to Face Meeting

Europe/Middle East/Africa/India Face to Face Meeting

Asia Pacific Face to Face meeting

Global Telecom

United States Face to Face Meeting

Europe/Middle East/Africa/India Face to Face Meeting

Asia Pacific Face to Face Meeting



NOV Asia Pacific Face to Face Meeting


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Our New GCC Website

http://committees.honeywell.com




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Current Top 25 RAIL



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Recently Closed Top 25 RAILs

RAIL 137 - No Fault Found (NFF) ReductionRAIL 137 - No Fault Found (NFF) ReductionRAIL 133 – AOG SupportRAIL 133 – AOG Support

Issues: Reduce number of No Fault Found incidents.

Actions Closed: Aerospace Procedure (AP-1610 and 1611) released 28 Nov 2011 A dedicated resource, reporting to C&PS putted in place to lead NFFs across Honeywell Aerospace.

Issue: Customers raised concerns regarding Honeywell’s AOG responsiveness.

Actions Closed: Increased visibility to customer demand through the development of visual management tools. Identified daily cadence and design for success. Removed waste and increase information velocity. Removed rigid restrictions for AOG support and focus on supporting the operational and financial needs of the customer.



Type: GeneralOwner: S. SebringYear: 2009

Status: Closed

Type: GeneralOwner: I. San PedroYear: 2009

Status: Closed

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Issues:Issue: Service Bulletin incorporation history not complete in

RAIL 153 – Log Book InitiativeRAIL 153 – Log Book Initiative RAIL 171 – SOAP Report ImprovementsRAIL 171 – SOAP Report Improvements

Recently Closed Top 25 RAILs

Issues: Improve SOAP (Spectrometric Oil AnalysisProgram) reports and online

Actions Closed: Developed system to link labs data and create a portal for SOAP history online access (online access opened to service centers only) Improved reports and communication back to customers

Issue: Service Bulletin incorporation history not complete in Engine Logbooks at time of aircraft delivery.

Actions Closed: Process supports requests for engines already shipped to update SB report Linked internal processes to Engine Logbook report



Type: GeneralOwner: HajecekYear: 2010

Type: GeneralOwner: R. QuirozYear: 2010

Status: ClosedStatus: Closed

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Promote our Committee – GCC Brochure




(You have a GCC Brochure copy in your Honeywell bag)

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C&PS Overview

US 1-800-601-3099 (+1 602-365-3099 Int’l, 00 800 601 3099)Europe 00-800-601-30999 (420-234-625-500 direct dial)www.myaerospace.com

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2011 Customer Support - Year in Review

Consolidated all AOG calls to Phoenix and expanding scope (i.e. stock outs, callbacks, R&O)

Forward Stocking Locations open in India and Brazil – 20 Global FSL’s

Expanded tracking system for customerExpanded tracking system for customer

Enhanced MyAerospace

Added Field Service Engineers and created Product Specialist Roles

Completed 22 international Honeywell Operator Conferences along with several “mini-conferences” regionally with over 1200 attendees

Added new services and functionality to our Global Data Center

Expanded alliance with CAE to provide world-class training – 20% increase in support

Maintained outstanding rental bank / exchange support including adding mechanical LRU’s in to the SPEX pool – 97% Shipment within 24 hours



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Ordering B/E Aerospace consumables for MSP Operators at time of AOG order

Tech Pub order backlog eliminated

Listening to your feedback and taking ACTION!!!

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Business Aviation News


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Business Aviation Newsletter

Content includes

Featured Stories

Services updates

Technical Information on Mechanical & Avionics Products

Upcoming Events

Pilot Training Links



https://www.honeywellbusinessaviation.com/subscription/signup

and more

Sign up at:

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Your Honeywell Support Network


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GDC, NAV,

Honeywell International Phone Number (602)365-3099


2.1 GDC2.2 NAVDB

2.3 HAPP/MPP 2.5 MSP Claims2.6 MSP Billing

Spares

GDC, NAV, MSP & HAPP

R&O

AOG PUBS

Web CSR Direct Ext

1.1 SPEX/Exchange1.2 ACT Mechanical

1.3 ACT Avionics1.4 Engine Rentals

1.0 Repeat

Contracts2.4 MSP Contracts

3.9 CSR Ext3.X ACT R&O3.0 Repeat

4.1 AOG4.2 Tech AOG4.3 EMS AOG

4.4 SkyCnct AOG4.0 Repeat

X ACT W b S

6.1 Pubs OrdStat6.2 Pubs Billing6.0 Repeat

* Enter CSRs 4-digit extension* Invalid ext: return to main menu

2.7 MSP Acct, Web2.0 Repeat



TOCNon-Aero

Repeat MENU

7.X ACT Web Support7.0 Repeat

8.0 Repeat

Invalid ext: return to main menu

5.1 Bendix-King5.2 AV8OR5.3TOC Avionic5.4 TOC Mechan5.5 EMS from TOC5.6 EMS from TOC5.6 SkyX from TOC5.0 Repeat

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AOG


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Honeywell’s Aircraft On Ground (AOG) Service provides best in class

support for our customers

4 and 24 hr service levels

Various courier options

Case number generation and tracking

Company wide visibility of events



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AOG One Piece Flow Transformation

Gate 1 Gate 2 & 2+ Gate 3NEW!

AOGAOG

Problem Solvers

• When parts not readily available• Contact Customer

AOG

NEW!



• Prioritize• Assign

• Evaluate & Load Demand• Courier set up as required• Contact Customer

AOG

AOG

• Shipment Monitoring• Courier activations• AWB Info

• Repair Updates

AOG

AOG

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AOG Dashboard 2.0

New Features Part Number & Description

‘Ship From’ Location

SPEX orders labeled SPEX orders labeled

Mobile friendly version

4hr/24hr toggle

ATR AOG view



1/27 – Go Live!Link to AOG Dashboard

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Technical Operations Center


Link to breeze presentation

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The Technical Operations Center provides a comprehensive, responsible & timely one call resolution of t t h i l i bli 24 7 ti i h

Phone Support Technical Operations Center (TOC)

customer technical issues, enabling a 24x7 proactive service approach.

Best in Class Service Business, Air Transport, Regional and Military AircraftTechnical Expert Availability Knowledge on Demand Issue Ownership and Tracking Global Virtual Resources

Main Features:



Global Virtual Resources Simplified Contact Options

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Phone Support Technical Operations Center (TOC)

TOC Footprint Opened a satellite TOC in Shanghai, China on 12/5

Adding support of EMS products to TOC

Lean Management System Development Started

Introducing Honeywell Operating System – “HOS”

Lean workflow with a focus on customer service

Case Management Closure (“TTGF”) in 12:44 hours vs 24 hour goal



Closure (“TTGF”) in 12:44 hours vs. 24 hour goal

First call resolution of issue at 47% The Shanghai TOC is the 4th center along with Phoenix,Olathe and Prague, staffed with experienced engineerswho can support avionics and mechanical products.

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Aerospace Contact Team


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Do you know who to contact at Honeywell in the event you have an issue?

50% 50%

1. Yes2. No




1 2

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Spares Order Entry – 24 hoursSpares Order Changes – 24 hours

Aerospace Contact Team

Key Products & Services

Spares Order Changes 24 hoursSpares Quotes – 48 hoursSpares Order Status – 72 hoursSpares Returns – 120 hoursMechanical & Avionic Support

AOG 24x7 Customer Support4 hour Service24 hour ServiceMechanical & Avionic Support

Bangalore, India

Shanghai, China

Prague, Czech Rep.

Phoenix, Arizona



Mechanical & Avionic Support

Access to Technical PublicationsRenewalsValidationMechanical & Avionic Support

Customer SupportPhone TeamBack Office Teams (email, portal, fax)

Differentiating Customer Experience Through Global Support

MyAerospace.com

Locations Phoenix, USA Bangalore India

Aerospace Contact Team Overview


Bangalore, India Shanghai, China Prague , Czech Republic

Key Processes AOG 24 X 7 Support Spares (Phone & Email) Tech Pubs

Workforce Employees

Phoenix / Deer Valley – 68 employees Bangalore – 40 employees Shanghai – 16 employees Prague – 44 Employees *



g p y * FSD with Site 3/2012

Customers

Air Transport (ATR)

All Airlines across the world that have Honeywell products

Business and General Aviation (BGA)

Support all OEMs, Aftermarket and Channel Partners

We Support Customers Around the World

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Phone Support Aerospace Contact Team

Inquiry Type Email Address Description Phone # Request

through Web Portal

Response time

AOGAOG Requires specific a/c

[email protected]

All Aircraft On Ground (AOG) requests.

1-800-601-3099 Int'l (602)-365-3099 Yes 4 /24 hours

Quotes / Availability [email protected] General pricing or

availability requests. 1-800-601-3099 Int'l (602)-365-3099 Yes 48 hours

Orders [email protected] General Order placement

requests. 1-800-601-3099 Int'l (602)-365-3099 Yes 24 hours

Order Status [email protected] General Order Status


Order Changes [email protected] General Order Change


Returns [email protected] General Return Material

Authorization (RMA) requests.

1-800-601-3099 Int'l (602)-365-3099 Yes 120 hours



For order escalation please contact your Customer Support Manager

Invoice / Disputes [email protected] General Invoice or Disputes

requests. 1-800-601-3099 Int'l (602)-365-3099 No N/A

Technical Publications [email protected] General requests for

Technical Publications. 1-800-601-3099 Int'l (602)-365-3099 Yes 5-7 days

Tech Ops [email protected] Technical Support 1-800-601-3099 Int'l (602)-365-3099 No 24 hours

Spex Orders [email protected] SPEX order placement


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C A S

Phone Support Aerospace Contact Team


Customer Account Set-up

Web profiles are not equivalent to customer accounts

The easiest way to set up an account is to place a routine order;Honeywell will automatically contact the customer and request allinformation needed

Having an account will accelerate purchase orders and AOG service



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Technical Publications


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Portal Tech Pub Access Request Customers are required to go to the portal and request general access, by creating an

account

Tech Pubs - Order Management Team


account Request access to the various applications that are available All requests must have valid complete information filled out on the application request All access requests need to be verified, which could require an End User Statement to be

filled out, completed, and sent back to complete the process Customer are not permitted to utilize or share user ID’s Our average daily demand for access requests are 45 per day



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Technical Publication Access Once access is granted on the portal, customer is capable of searching documentation requesting publications (CMM,

IMM’s, Service Bulletins, etc….)

Tech Pubs - Order Management Team


Quotes for publications are not taken over the phone and require an email, fax, or portal request, this is to validate and confirm the customer per the entitlement process

When access to publication is granted, customers (both internal and external) will be able to view all non-export controlled documents.

Customers are only able to view those documents they are entitled to per the Entitlement Process.

Customers are provided access to publications which are site specific and/or individual for BGA customers, and ATR customers are granted at the company level.



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Collaborating with Global Customer Committee to


Improvements to Subscription & Renewal Process

Improve billing, renewal and document access

processes

Map current process in detail

Develop future state processes for Billings & Renewal Process

Document Access Process

Streamline Pricing Structure

Review policies for export controlled publication documents

EMS Tech Pubs Integration



Go Green Initiatives

New Web Portal functionality

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Exchange / Rental Bank (SPEX)


MyAerospace.com


Supporting Resources SPEX

Exchange and Rental programs offer maintenance solutions for

Spares and Exchange pool 26,000 Rental LRUs

5,500 Avionics part numbers

500 Mechanical part numbers

Engine Rental Bank 1 500 Rental Units (Propulsion & Auxiliary Power Units)

our BGA customers



1,500 Rental Units (Propulsion & Auxiliary Power Units)

Greater predictability of maintenance costs

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Supporting Resources SPEX

NEW India Air Works

NEW Brazil TAM



Americas

79% of Global Demand

71% of Global Inventory

Europe / Middle East / Africa / India

16% of Global Demand


Asia / Pacific

5% of Global Demand


Average 2,500 transactions per month

MyAerospace.com


Engine Rental Bank & SPEX Accomplishments

Expanding Portfolio

- More than 500 mechanical Line Replaceable Units part numbers now in SPEX

- AOG coverage provided worldwide through regional stocking

Reduced core disputes by 30% through process improvements

Sustained High Service Levels with 95% OTTR for SPEX and Engine Rentals Full Year

Removal of Unutilized Equipment, Allowing for Future Growth



Improved Service Levels and Regional Coverage

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EMS



EMS


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EMS Aviation – Now part of Honeywell

420 Employees based in Ottawa, Moorestown, Norcross, and Tewkesbury, y

Focused on mobile connectivity

Industry leader in voice, data and tracking products using Inmarsat and Iridium.

Serving the Corporate, Military and Air Transport sectors



Integrated with the Honeywell Global Sales/Support Network

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EMS Aviation Products

High Speed Data• Inmarsat transceivers for cockpit and

cabin for high speed

Application Description Sample Products

High Speed Data cabin for high speed communications

Iridium(Sky Connect)

• Low-data rate messaging and Iridium Safety Services

Antennas• Fuselage and tail mount antennas

for Inmarsat and Ku band


Document control number Use or Disclosure of information contained on this page is subject to restrictions on Page 2.Source: Company website, annual report

Networking & data loading

• Aircraft routers, servers, wireless access points, and ground data loader

Extensive RF And Data Management ExpertiseExtensive RF And Data Management Expertise

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Field Service Support


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Global Field Service Support

Highly trained workforce with expertise on a wide range electrical and mechanical products

World Class Service

Future Roadmap

range electrical and mechanical products

Field Service support supplemented by 24/7/365 Technical Operations Center

Best in Class performance culture

Proactive contact plansProactive event coverageUtilizing new technologies (iPads, Smartphones)



Taking knowledge management strategy to next level by creating “How-To” videos for key maintenance tasksFSE core teams implemented focused on

product specialization (FSPS)

Dan Moog, FSE supporting Northeast U.S.

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Training


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Leverage CAE technology and Honeywell expertise to maximize learning experience

World Class Service

Training Solutions – Honeywell-CAE Alliance

Future Roadmap

Expanded global footprint Enhancing learning and courseware to promote

effective troubleshooting Seamless administrative process

Developing curriculum for “Master Technician” rating Addition of troubleshooting based courses Expansion of CAE Simfinity simulation technology for



Expansion of CAE Simfinity simulation technology for maintenance training

Expansion of Elearning modules to supplement existing courseware

Improving Training Through Alliance with CAE

Powered by Honeywell

www.honeywelltraining.com

MyAerospace.com

Training Enhancements

Recent Improvements New Honeywell Aero Training Solutions Portal

Single Customer Login To Honeywell Services

Ease of Use (Customer Specific information) “My Classroom Training”

“My Online Course”

“My Entitlements”

Course Catalog (Schedule)

Future Improvements Honeywell Aero TV

Self-serve, on-demand customer training

E i ti S i



Existing Services A Training & Simulation Industry Support team exists to

support your training providers by providing equipment,

software, data and training materials to ensure training devices

and courseware are up to date

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Honeywell-CAE Maintenance Training Alliance

Honeywell Courses, curriculum, & intellectual property

Subject Matter Experts (SMEs)

CustomerTrainingNeeds

Subject Matter Experts (SMEs)

24/7 access to Tech Op Center

Co-deliver select courses

Heavy training equipment

Phoenix facility

Requirements for delivery of entitlement training

CAE Global network of training locations

Simfinity simulation technology

Specialized instructor team to deliver entitlement and aftermarket training programs

IP & TrainingSupport

HoneywellSMEs

CustomerCoordination

CAE SimufliteHoneywell Training

Solutions



aftermarket training programs

Enhance marketing, customer service, scheduling, & financial functions

Core competency of instructional development

Support SMEs

FamiliarizationTraining

Targeted Training

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Customer Support Managers (CSMs)


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FSE CSM (Field Service Engineer)Expert Technical Support of Honeywell Products

FSE: James Loh (Avionics) [email protected]: 065-96786197

FSE: Steve Murphy (Mechanical) [email protected]: +61 417 812 694

(Customer Support Manager)Escalation of customer support and business issues: order

management, portal, disputes, general questions, etc.

CSM: Desmond Tan [email protected]

Phone: +65 98290207



ASM(Area Sales Manager)

Provide expert advice on Honeywell products & services and sales bulletins

ASM: (coming July 2012)

MyAerospace.com

Customer Support & Sales Directory



Directory is Updated Spring & Fall Annually

Available Online at MyAerospace.com

Published copies available from your CSM

Directory hard copy in your Honeywell bag

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BGA Customer & Product Support – Asia Pacific

Laurent JANITZADirector, C&PS BGA Aftermarket APACSingapore

Jason Chen (CSM)Customer Support ManagerBGA Aftermarket APACShanghai, China.Tel: +86 21 2894 2926Cell: +86 13917766694Tel: +65 6580 3848

Cell: +65 91287300Email: [email protected]

Desmond Tan Customer Support ManagerBGA Aftermarket APACSingapore

Cell: +86 13917766694Email: [email protected]

LIU SHUOCustomer Support Program Manager BGA OEM Shanghai ChinaPhone: +86 (21) 2894-3083Cell : +86-1821-748-6409Email: [email protected]



Tel: +65 6580 3477Email: [email protected]

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Customer Support Managers – EMEA / India

CIS Africa + Middle EastEurope India

Lothar HeussCustomer Support ManagerBusiness & General AviationE-mail: [email protected]: +49 6142 945 172Fax: +49 6142 945 107

Jaroslav HajecekCustomer Support Manager MEAIBusiness & General AviationE-mail:[email protected]: +420 234 625 620Fax: +420 234 625 502

C&PS DIRECTOR EMEAIMatthieu BlouinPh + 420 234 625 575



Václav SuchánekCustomer Support ManagerBusiness & General AviationE-mail:[email protected]: +420 234 625 884Fax: +420 234 625 502Mobile: +420 724 843 234

Fax: +49 6142 945 107Mobile: +49 151 142 697 57

Fax: +420 234 625 502Mobile: +420 739 603 777

Jean-Francois HeuillonCustomer Support Program Manager DASSAULTBusiness & General AviationE-mail:[email protected]: +33 147116483Mobile: +33 607082859

Phone: + 420 234 625 575Mobile: +420 739 603 752E-Mail: [email protected]

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BGA Regional Customer Support Managers - Americas

Lee KirchhoferCustomer Support Manager

Paul DavidDirector, C&PS BGA Aftermarket Americas pp g

Pittsburgh, PATel: (724) 253-2059Cell: (602) 363-7796

Mike MarcumCustomer Support ManagerFort Lauderdale, FL

Steve Ferensak

Phoenix, AZTel: 480/592-4089Cell: 602-284-9271

Scott ArmsCustomer Support ManagerPhoenix, AZTel: (602) 365-2120 Cell: (602) 363-3579

Gustavo GarayzarCustomer Support ManagerChampaign, ILTel: (760) 339-5944Cell: (686) 580-4144



Cell: (954) 319-7495Steve FerensakCustomer Support ManagerPortland, ORCell: (602) 206-1698

Fabio VuilleumierCustomer Support ManagerSão Paulo, BrazilTel: +55 (11) 5034-0688Cell: +55 (11) 9123-8006

Fractional Operators John PetersenCustomer Support ManagerSeattle, WATel: (253) 875-2835Cell: (480) 335-6699

Jazmin Meza Mexicali, MexicoP - (760) 339-5716C – (760) 554-0464

MyAerospace.com

BGA Channel Partner / Dealer Customer Support Managers - Americas

OPENPhoenix, ArizonaP –C –

Assigned Channel Partners:

Paul DavidDirector, C&PS BGA Aftermarket Americas Phoenix, AZTel: 480/592-4089Cell: 602-284-9271

AK

• National Flight• Executive Aircraft Maintenance• CD Aviation

Robert QuirozPhoenix, ArizonaP – (602) 365-3193C – (623) 225-6460

Assigned Channel Partners:• Standard Aero• Premier Turbines• Dallas Airmotive

Cell: 602 284 9271

Bill SnellOlathe, KansasP – (913) 712-2774C – (913) 530-2904

Assigned Channel Partners:• Midcoast Aviation• Duncan Aviation• ASB Avionics

PA

ID

AZ

UT

MT

WY

NM

CO

AL

FL

SC

TN

KY

INOH

NC

SD

KS

NE

MN

WI

IA

IL

MO

AR

MS

OK

ND

OR

CA NV

WA

PA

ME

VA

NY

CT

WV

MD

NJ

VT

NHMA

DE

RI

HI

LA

MI

GA

TX

Mary FredettePhoenix, ArizonaP – (602) 365-1214



Jazmin Meza Mexicali, MexicoP - (760) 339-5716C – (760) 554-0464

Fabio VuilleumierSão Paulo, BrazilP - +55 (11) 5034-0688C - +55 (11) 9123-8006

SOUTH AMERICACENTRAL

AMERICA

MEXICO

(60 ) 365C – (602) 363-3577

Assigned Channel Partners:• OEM: Gulfstream, Bombardier,

Dassault, Hawker Beechcraft• Consolidated Turbine Support • Turbine Engine Specialists

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MyAerospace Customer Portal


MyAerospace.com

Overview of Portal Features

Products & Services Catalog

Brochures, Sales Bulletins & RMUs

System configurations

Product Benefits & Specifications

Technical Assistance

MSP Warranty Claims

MSP Contracts/Reporting

Database & Software Updates Product Benefits & Specifications

Service plans and online access

Online Price & Availability/RFQ

Online Ordering

New/Used Equipment

Exchange/Repair/Rentals

Quotes & Order Status

Email notifications

Downloadable Invoices

P f f D li

Database & Software Updates

Service Center Site

Exchanges/Rentals

Returns

Repairs

Facilities/Capabilities

Data/Reporting

Support Locator

Field Service Engineer

C t S t M



Proof of Delivery


STC’s

Operating Manuals

Service Bulletins

Pilot’s Guides

Customer Support Manager

Sales Manager

Customer Committees

Help Desk

Contact Us

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MyAerospace – 2011 Improvements

Technical Publications Improved, Easier to Use Search Features

Email Notifications – Document Revisions/UpdatesEmail Notifications Document Revisions/Updates

Recently Reviewed Publications

Other Portal Upgrades Usability improvements to Customer Account Management/Registration

Used Equipment (HAT) added to Online Ordering

Product Return Tool (Returns/Repairs)

New Product Catalog Page Format

Global Customer Committee Website

Bendix/King Subscription Management

Coverage Maps



Coverage Maps

Easier access to Database Download

Product Catalog expansion to include EMS Product Line

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Portal – 2012 Roadmap

Expanded Tutorials/Help

Order Status Dashboard

Sales B lletin Enhancements Sales Bulletin Enhancements

Revamped Registration

Customers manage their own accounts

Faster and more secure


Express Registration for Database Subscription Services

Tech Pubs integration into the BMS Tool

HAPP incorporation into the Contracts/Reporting Tool



EMS Integration to the Portal

Locator/Directory Redesign

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MyAerospace Homepage

Single point of entry for all web tools

Centralized account registration

Registration for New Users

Simplified design and navigation

Customizable Home Page

Searchable Catalog

Industry specific content

Increased content access for non-registered users



www.myaerospace.com

MyAerospace.com

Account Management Screen

After

Before



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Order StatusOrder Status provides Sales and Repair order status

for both SAP and legacy sites

Order Status

Order Status provides the ability to search Order Status provides the ability to search for orders based on specific criteria and displays the most recent available status

Order Search

The Order Search option provides broader search criteria – Order Number, Part Number, Serial Number, Open Orders, Shipped or Received within last 10 days, Scheduled next 14 days

Downloadable Invoices



Proof of Delivery

E-mail Notifications

Ability to subscribe to order acknowledgement, shipment confirmation and daily status E-mails

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Order Status Notification Emails



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Online Price & Availability/Ordering

Customer specific price

Real time availability Real time availability

Part types:

Purchase, Exchange, Rental and Repair, Used

Parts Available

SPEX

Avionics Aftermarket Services (GMS)



Wheels & Brakes

Mechanical (Phoenix and HIS)

Request for Quote

MyAerospace.com

Product Returns/Repairs

Various Return Types

Maintenance Overhaul

Test Company111 Ship StreetNew York, NY 21156

Maintenance, Overhaul, Modification/Upgrade

Hardware Defect

Administrative Defect

Quality Recall

Request a Return Material Authorization (RMA)

Locate a Honeywell Repair L ti



,

Location

Print Shipping Labels and Identifies necessary return documentation

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Re-designed user interface personalized for each individual user

Simplified, more intelligent search

Improved email notification options

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Using a scale of 1 to 9 where 1=Very Dissatisfied and 9=Very Satisfied, how would you rate your overall satisfaction with Honeywell Aerospace?

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100%

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Using a scale of 1 to 9 where 1=Very Dissatisfied and 9=Very Satisfied, how likely is itthat you would recommend Honeywell Aerospace to a business colleague or peer?

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What one thing can Honeywell Aerospace do to increase your likelihood to recommend us to a business colleague or peer?

1. Improve AOG responsiveness

2. Improve warranty fulfillment and i ti

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reps

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Engage Service



Engage Service To find out more, visit us online at www.MyAerospace.com

For the Technical Operations Center and Customer Support Operations

800.601.3099 (US/Canada) --- 602.365.3099 (International) --- 602.436.5686 (Fax)

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P d t d S i



Products and Services

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H ll A i i P t ti Pl (HAPP)



Honeywell Avionics Protection Plan (HAPP)

Mechanical Protection Plan (MPP)

45

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HAPP & MPP Benefits

- 3 year agreements with 3% annual escalation

- No Buy-in annual fixed price

- 24/7 Aircraft-On-Ground emergency services

- Full coverage on exchanges through Honeywell or dealers/service centers

Fully transferable contracts



- Fully transferable contracts

- Discounts for fleet and high flight hours

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HAPP / MPP Team - 2012 Frank Muscolino

Service Sales DirectorPhoenix, AZ

Amy HuffmanOhio HAPP- MPP ManagerTel: 419-878-0344Mob : 419-902-4612

Karime Letayf

Karen MartinezPhoenix, AZHAPP/MPP Service Sr. Rep.Tel: 602-365-2094Mob : 602-284-3831

Pepe LastraMexicali, MXService ManagerTel: 760-339-5712Mob: +521-686-1572063

Paola BaezMexicali, MXHAPP GA RepTel: 760-339-5948Mob : +521-686-1575970

Petra DadejovaService Operations ManagerPrague, Czech RepublicTel: +420-234-625-604Mob: +420-606-714-933

Aditya GajapathiGurgaon, IndiaHAPP/MPP Manager ME/IN/APACMob: +91-800-819-1920



Mexicali, MXService Sr. Rep.Tel: 760- 339 5187Mob : +521-686-2615351

Irma SanchezMexicali, MXService Sr. Rep.Tel:760-339-5721Mob : +521-686-2615504

1

M h i l Di iMechanical Discussions

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HONEYWELL CONFIDENTIAL: This copyrighted work and allinformation are the property of Honeywell International, Inc., containtrade secrets and may not in whole or in part be used duplicated or

EXPORT CLASSIFICATION: The enclosed technical data is exportclassified as 9E991. Its export is being transmitted under U.S.Export Administration Regulations designation “NLR” (No LicenseR i d) d i t b d l l b th i di id l / i ti t

trade secrets and may not, in whole or in part, be used, duplicated, ordisclosed for any purpose without prior written permission ofHoneywell International, Inc. All Rights Reserved.



Required) and is to be used solely by the individual / organization towhom it is addressed. Diversion contrary to U.S. export laws andregulations is prohibited.

2

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HTF7000 Propulsion System Update



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Agenda – HTF7000 Propulsion System Update

• Reliability Summary

• HTF7000 In Service Issues / Product Improvement Programs

• Improved Life Combustor

• Delayed Light-Off Investigation

• Thrust Reverser Pivot Door Corrosion

• Oil Tank Cap Rework

• Improved W5, OSSD, Oil Tube Interface



• Thermal Anti-Ice Valve Improvement

3

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HTF7000 Reliability Summary

• High time engine: 7,249 Hours / 4,493 Cycles

• Dispatch reliability: 99.90

• UER MTBUR: 263,153 hrs

• IFSD Rate: 0.000

• Engines in service: 674

• Rental engines: 20

• Total fleet hours: 1,190,522

• Total fleet cycles: 714,174



• Hours last 12 months: 263,153

• Cycles last 12 months: 154,021

Data through December 2011

MyAerospace.com

In Service Issues / Product Improvement Programs

In Service Issues Status• Delayed Light Off (“Booming”) Starts Investigation in progress

• Improved W5, OSSD and Oil Tube Interface Estimated Q4/2012 – Q1 2013

• HTF7000 Thermal Anti-Ice Valve Redesign Estimate Q4, 2012

Product Improvement Programs Status• Improved Life Combustor Service Bulletin 72-9044

Issued Sept. 2011

• TR inner panel surface corrosion Bombardier SB 100-78-02 and

Honeywell SB 78-30-007 Issued Dec. 2011



• Oil Tank Cap Rework Service Bulletin 79- 9007 Issued Dec. 2011

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Improved Combustor• Issue

– Combustor P/N 3034049-6 is life limited to 2,000 hours per S/B 72-9037 (2007)

• Corrective Action– Redesigned combustor, P/N 3034088-4 introduced to fielded engines

• Service bulletin 72-9044, September 13, 2011

• Eliminates 2000 hr replacement. Returns to “On Condition”

• Status– 28 fielded engines have received improved combustor

• Production incorporation occurred in 2Q 2011 (118808)



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Delayed Light-Off (“Booming”) Investigation

• Issue – Some reports of delayed light off (“Booming”) during first start of the day

• Typically occurs in colder weatherTypically occurs in colder weather

• Nuisance only. No engine / airframe distress occurs

• Background– Honeywell Operator Information Wire AS907-2009-OIW-032 released June

2009• Recommends use of “continuous ignition” to prevent “booming” starts

• Bombardier Forum news article issued March 2009

• Honeywell investigation placed on hold pending introduction and effect of improved combustor P/N 3034088 4



improved combustor, P/N 3034088-4

• Status– Delayed light off (“Booming”) reported with improved combustor

• Honeywell restarted investigation in January 2012

Use of Continuous Ignition Prevents Delayed Light-Off Starts

5

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Thrust Reverser Pivot Door Corrosion

• Issue– Minor corrosion and/or pitting observed on upper and

lower inner door panels and some TR beamslower inner door panels and some TR beams

• Status– Inspection SB 100-78-01 released Oct 2010– Revision to SRM adding corrosion limits, released Oct

2011– OIW AS907-2010-037 (Support Plan) released Apr 2010

• Short term support plan

• Warranty Information



– TR hardware available for field support– Repair solution available per Bombardier SB 100-78-02

and Honeywell SB 78-30-007 released Dec 2011• BA AW300-78-0099 rev.4 released Dec 20, 2011

• TR repaired during scheduled airframe maintenance at BASC or Honeywell approved service center

MyAerospace.com

Oil Tank Cap Rework

• Issue– Seven (7) reports of oil loss due to improperly

installed oil tank cap (3 IFSD)• All events similar: Internal chain pinched between cap

and housing during installation

• Damages o-ring and/or chain remains trapped between cap and housing

• Status– Relocate chain from internal to external

• Corrective Action– Service Bulletin 79-9007 issued 12/15/2011

Current Configuration



Service Bulletin 79 9007 issued 12/15/2011• Can be incorporated by operator

• Prevents chain from interfering with cap installation

• Similar configuration to be introduced for new production engines (Q4 2012)

• Covered by MSP Post S/B 79-9007

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Improved W5, OSSD and Oil Tube Interface

• Issue– W5 harness, EGT rake, and OSSD aft engine

connectors experiencing over tempconnectors experiencing over temp

• Corrective Action– Relocate connectors away from aft hot zone

• Incorporate improve OSSD switch design

• Repositions brackets and clamps

• Incorporate reconfigured oil lines

• Changes are similar to derivative engine certified in early 2011



• Status – Funding to incorporate design into HTF7000

production engines obtained • Service Bulletin for fielded engines

– Estimate late 2012 / early 2013

MyAerospace.com

HTF7000 Thermal Anti-Ice Valve Redesign

• Issue– TAI Valve leading LRU removals in the field in

2010/2011

• Investigation– Excessive component wear responsible for

majority of failure modes– Oscillations lead to excessive motion and

wearing of the piston

• Status– Valve redesign program launched in Q1, 2011

• New valve designed for robustness to wear



• New valve designed for robustness to wear

• Improved pressure control for reduced oscillations

• Hardened materials for wear capability

• Modified piston guide rings

• Modified housing internal geometry– Estimate availability Q4-2012

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Technical Tips HTF7000

• What Causes an Amber DOWNLOAD WARN at Download Completion?

• Data Equivalency Error• Data Equivalency Error– The downloaded ECFR data from channel A and

channel B is not equivalent. An individual file will be saved for each channel. Each filename will be appended with _A and _B respectively. The download is complete and requires no action by the user.

• EICAS/MDC Indicate Engine Issues – No MCID’s in EEIE i M t R t Idl 3 i PLA Ab Idl t M



– Engine Must Run at Idle 3 min. or PLA Above Idle to Move– NVRam Data to Write Buffers for Download - Utilize MC Monitor Function

• MCID’s 1701-1706 Post In MDC But Not EEI– MCID’s Post in MDC to Indicate Functional Status of Engine– Clear, Notice, LT,ST,ND, Change– No Action Required For These MCID’s

MyAerospace.com


• Imp Bypass Hits Not Valid Unless Toil >30’C and N2 at Idle

Toil < 30’CN2 < Idle



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• FADEC (Circuit Breaker) Reset Unsuccessful– ECU “A” and “B” CB’s for each engine run on separate busses

1 CB b hi d Pil t d 1 b hi d C Pil t S t– 1 CB behind Pilot and 1 behind Co-Pilot Seats• Most unsuccessful resets due to 1 CB being reset from each engine instead of

“BOTH” CB’s from same engine

• Thrust Reverser (TR) Reset Unsuccessful– Reverser Unsafe Red EICAS Message Posted

• Ensure CB Reset Sequencing is Followed per SIL AS907-6• Reverser Unsafe Message Must Clear for the Reset to be Successful



• Ignition System Repaired – Faults/Continuous Ignition Operation Remain– Ignition Faults are “Latched” EEI Download Must Occur After Repair

MyAerospace.com

TFE731 Propulsion Systems Update



9

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• TFE731-20/40/50/60 LPT2 Blade Quality Escape

• TFE731 Oil Tank Labels

Agenda – TFE731 Propulsion Systems Update

• TFE731 FCU Product Improvement

• TFE731 Universal Oil Pump Low Oil Pressure

• TFE731-4/-5 LPT1 Rotor Redesign

• TFE731-50 Inlet Redesign

• TFE731-60 Oil Line PN 3061253-4 Crack

• TFE731-20/40/50/60 Fan Bypass Stator Vanes



TFE731 20/40/50/60 Fan Bypass Stator Vanes

• TFE731-20 Fan Vibration

• Technical Tips TFE731

MyAerospace.com

TFE731-20/40/50/60 LPT2 Blade Quality Escape

• Issue

– Some LPT2 blades PN 3075424-2, -3 were machined ith ft di l th d i i twith aft discourager longer than design requirement

– Potential for rub with LPT3 nozzle during operation

– Potential Flight Safety Issue

• Action

– Root cause investigation complete Oct, 2010

• Status

– Root cause identified & corrected



Root cause identified & corrected

– Affected populations identified

– Service Bulletin TFE731-72-5221 released Nov 2010

• Replacement at MPI or seven (7) years from Service Bulletin initial release date

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TFE731 Oil Tank Labels

• Issue– Technicians find oil fill procedure could be improved

• Over-servicing can result in oil siphoning or high sumpOver servicing can result in oil siphoning or high sump pressure

• Action– New oil tank label and servicing procedure developed in

conjunction with NBAA Tech Committee• Status

– Service Bulletin TFE731-79-3070, R1 released Sep 2010 (TFE731-5)

– Service Bulletin TFE731-79-5210 released Jan 2010



(TFE731-50)– Currently reviewing program requirements for the

remaining TFE731 models– Working with airframe OEMs to update remote oil

indicating system

Improved Engine Maintenance

MyAerospace.com

TFE731 FCU Product Improvement• Issue

– Drain leakage• PLA and shut-off shaft seal redesign

Uncommanded Acceleration in Manual Mode– Uncommanded Acceleration in Manual Mode• Manual Mode and shutoff solenoid redesign

• Action– Product Improvements

• Solenoid redesign improvements • PLA and Shut-off shaft seal redesign • Woven mesh inlet screen changed to laser drilled

screen to prevent screen blowout, contamination• Cross-sectional holes drilled into metering orifices to be

more tolerant of contamination

Ball bearings for improved shaft alignment



more tolerant of contamination

• Status • Solenoid DAT Testing – Complete• On-Engine Standard TI Test – Complete• Magnetic & Hot Testing – Complete• FAA Cert Approved – August 2011

Production and Aftermarket Incorporation Q1 2012

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TFE731 Universal Oil Pump Low Oil Pressure

• Issue– Low Oil pressure on landing, rollout, or taxi with

hot engine oil – Oil Pump P/N 3060785• Caused by internal leakage resulting from wear

• Action– Root Cause determined Q2 2010– Product improvements identified

• Status– 400 hour endurance test with prototype hardware

completed Q2 2010– Engine test with new pump completed Jan. 2011



– 1000 hour endurance bench test successfully completed in April 2011 – results excellent

– New PN 3060785-3 Oil Pump available Q1 2012 for Production; Q2 2012 Aftermarket

• Working with vendor to improve lead times

Production and Aftermarket Incorporation Q2 2012

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TFE731-4/-5 LPT1 Rotor Redesign

• Issue– Possible rim separation resulting from blade walking

• Potential Safety of Flight Larger

• Action– Develop new rotor with thicker web and pinned

turbine blades• Disk design

• Thicker web, larger radius

• Features added to accommodate rivet retention– Blade Design

• More durable material

Current Design New Design

Thicker web

Radius



• Interlocking platform design

• Rivet Retention

• Status– Successfully completed FAA engine certification test

August 2010• Service Bulletins 72-3768, 72-3769 & 72-3770 released Jun 2011

Riveted Blade Retention

12

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TFE731-50 Inlet Re-design

• Issue– Inlet housing skin rivets loosening in

serviceservice– Rivet head separation

• Potential for rivet ingestion

• Action– Re-design inlets to improve durability– Initial re-designed inlets have

experienced rivet loss at row A1 and two inlets found with “loose” interference-fit Hi-Loks



interference fit Hi Loks

• Status– Additional design improvements have been incorporated to enhance durability– Newly re-designed inlets were released in Q4 2011 to the field via Hawker

Beechcraft S/B 71-4080

MyAerospace.com

TFE731-60 Oil Line PN 3061253-4 Crack

• Issue

– Oil lines found cracked at AGB supply tube

– Weld joint at the AGB supply branch tube to the large tube body cracked due to fatigue

• Action

– Re-design tube to improve robustness

• Status

– Prototype tube design completeCurrent Design



Prototype tube design complete

– Development part received Jan 2012

– Trial fit tests and engine strain gage testing targeted for Q1 2012

– Targeted field release date Q3 2012

New Design

13

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TFE731-20/40/50/60 Fan Bypass Stator Vanes

• Issue– Leading edge screen on bypass stator vane can

delaminate from vane (primarily -20/-40 fleets)

• Action– Minimize field events to reduce cost of operation

• Develop expanded inspection criteria

• Status– On-wing repair development discontinued

• Not practical for application or validation

– LMM inspection criteria found to be too liberal

Screen Delamination



pduring testing

• Engineering reviewing more conservative inspection criteria – to be published in May 2012

– Vane re-design program moving forward• Straight vane – Foil leading edge• Q4 2013 certification

MyAerospace.com

TFE731-20 Fan Vibration

• Issue– Operators report in-cabin noise and fan balance

i tmaintenance• Observed on 25% of the TFE731-20 fleet (Learjet 40/45)

• Action– Provide a corrective action to reduce the number of in-

cabin noise and fan balance maintenance events

• Status– Service Bulletin TFE731-72-5158 addressed issue

• Installs improved Fan Disc Fan Shaft and No 1 Bearing



• Installs improved Fan Disc, Fan Shaft and No. 1 Bearing

• Solution has not been 100% successful– Engineering program proposed to identify other

contributing cause(s)• Engineering re-evaluating root cause fault tree – Q1 2012

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Technical Tips TFE731

Gearbox Pressure Checks

• When accomplishing the Gearbox Pressure checks make d t di i th d fsure you document readings using the approved form

from the LMM before contacting your local FSE

• Verify pressures are within limits (LMM Testing 72-00-00)

• Don’t forget that if oil pressures are elevated, so will these Gear Box pressures

• Often overlooked is the breather valve make sure that it is open on the ground

Should be a gap here



Should be a gap here

Bellows

MyAerospace.com


New Oil Tank Decals• A new oil tank label is available for some

engine models; refer to SB 79 3070 79engine models; refer to SB 79-3070, 79-3074 or 79-5120, as applicable. If using the new oil tank label, service oil to “NORMAL” (green) area of label, (tank has to be re-identified by Heavy Service Center).

• Service oil to 1 qt. low 30 minutes after shutdown. If the engine has been static any amount of time, run engine at T.O. until temperature is in normal range

Old FULL Line

New NORMAL Range



until temperature is in normal range, shutdown then wait 30 min. to check oil (do not motor engine)

• CAUTION: Oil tank re-identification– Per AS478 Method 7.A Electro Etch – DO NOT use vibropeen method or

damage to tank will result

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Technical Tips TFE731Fault Code 236 – when does this happen?

• The N1 DEEC is swapped or replaced, or the sister engines DEEC is swapped or replaced (as applicable).

Th E i i d l d th i t i i d• The Engine is swapped or replaced, or the sister engine is swapped or replaced (as applicable).

• During routine downloads and someone makes changes



MyAerospace.com

Technical Tips TFE731Fault Code 236 – continued

Do not replace the DEEC if this fault is present the DEEC needs to be properly initialized.

• No Trend Data will be recorded

• Hawker 900XP climb indicator lights will not operate

• Where should you look to

find the problem?

• Verify that this data is



correct on this engine and

also the other ones,

because of cross talk

(F900EX N/A)

16

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Damaged Engine Review Board (DERB)

• The purpose of the DERB form and process is t t bli h I ti R i W kto establish Inspection Repair Workscopes, when requested for:

– An engine damaged in service for which there is no current Inspection/Repair procedure set forth a applicable Honeywell manuals

– Engines that have been damaged in aircraft accidents or incidents

– Engines missing an engine data plate will be considered a "Damaged Engine“



– Engines not stored or preserved properly per the LMM (Note: new procedures being reviewed for long term preservation up to 2 years)

• Engine serial numbers will be removed from the DERB upon successful completion of the Inspection Repair Workscopes

MyAerospace.com


APR Events

• The requirement to record APR events in the engine logbook is deri ed d e to the higher operational speedslogbook is derived due to the higher operational speeds and temperatures the engine experiences.

• The first line of reporting for APR events is the Flight Crew, as they monitor and report cockpit indications. In addition, the DEEC also records APR events when specific conditions are observed by the computer.

• There are instances in which the DEEC may record a false APR event or a series of events. These events do not always require an engine logbook entry.



• Confirmation of an actual APR event begins with the flight crew and a DEEC recorded APR event and will require, as a minimum, analysis of both engine downloads to understand the nature of the event.

• Comparing the DEEC recorded events with the flight crew information is usually sufficient to obtain clarity.

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N1 DEEC Communication Issue– Ensure the Laptop & EEI / ECTM Programs are set up

properlyproperly– Ensure the ECTM Kit Cabling is set up properly– If DEEC Communication is still not established:

• Ensure the ECTM Kit Cabling is not routed over a power source (Extension Cord or Power Cart Cabling

• Disconnect the External Power Cart

• Power the airframe up on Ships Batteries, and check to see if DEEC communication is



established– It has been noted lately that External Power Carts are

causing EMI issues with the N1 DEEC not allowing communication between the Laptop & the DEEC

• This has occurred on New and OLD External Power Units

MyAerospace.com


• Lear 31/31A Aircraft

• Engines exhibiting power loss or surging at altitude. In addition to troubleshooting the engine, inspect the mod. valve (bleed-air shutoff reg. valve) and the bleed air check valve for proper operation (per Airframe M.M.)



• Mod. Valve PN 6600202-3

• Bleed air check valve PN 6600210-10

18

MyAerospace.com


Fuel Pump Pressure Check

D i t i th h ld i “ i kl ”• During motoring the pressure should rise “quickly” to 240+ psig

• Pressure should not hesitate

• Sluggish fuel pump pressure rise is indicative of a weak fuel pump



MyAerospace.com

CFE738 Propulsion System Update


Document control number Use or Disclosure of information contained on this page is subject to restrictions on Page 2. CFE Company Proprietary

19

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EXPORT CLASSIFICATION: The enclosed technical data is exportclassified as 9E991. Its export is being transmitted under U.S. ExportAd i i t ti R l ti d i ti “NLR” (N Li R i d)

Export & Confidentiality Acknowledgements

Administration Regulations designation “NLR” (No License Required)and is to be used solely by the individual / organization to whom it isaddressed. Diversion contrary to U.S. export laws and regulations isprohibited.

CFE COMPANY CONFIDENTIAL: This copyrighted work and allinformation are the property of CFE Company, a Partnership betweenHoneywell International Inc and General Electric Company contain



Honeywell International, Inc., and General Electric Company containtrade secrets and may not, in whole or in part, be used, duplicated, ordisclosed for any purpose without prior written permission of CFECompany. All Rights Reserved.

CFE Company Proprietary

MyAerospace.com

Agenda – CFE738 Propulsion System Update

• CFE738 Operational Summary

• SRD – Cabin Noise at High Altitudes

• SRD – HMU Fuel Metering Valve Signal Resolvers

• SRD – FADEC PS3 Sensor Circuit

• SRD – SBV Actuator Reliability

• SRD – VG Actuator Signal Resolvers

• SRD Closeout – Fan Inlet Housing Cracks

• Fan Inlet Housing Missing Abradable Relief



g g

• Delayed Oil Pressure Rise During Start

• Service Bulletins Released in Last Year

• Technical Tips CFE738


20

MyAerospace.com

CFE738 Operational Summary

• Aircraft Delivered 231

E i I S i 494• Engines In Service 494

• Total Engine Hours 2,638,543

• Total Engine Cycles 1,718,649

• Engine Hours (Last 12 Mos) 223,286

• Fleet Utilization Rate (Hrs/Mo) 18,607



Data as of December 31st, 2011

• Fleet Avg. Utilization (Hrs/Mo) 38

• Fleet Cycle-to-Hr Ratio (12 Mos) 0.66


MyAerospace.com

SRD – HMU Fuel Metering Valve Signal Resolvers

• Issue– Hydro-mechanical Units cause cockpit display of FXX

Wf Position, Wf Signal or Wf Soft Faultsg• Faults can be intermittent• Wf Soft Faults are no-dispatch faults (Wf Position Fault if

both FADECs declare) causing Delays & Cancellations

• Action– Initiate Root Cause investigation

• Status– CFE Partnership reviews Control System related

Field Events weekly



– Event HMUs identified and held for Engineering Root Cause investigation

– Aligning resources for detailed investigation of resolver circuit per Fault Tree Analysis

HMU is Top Driver Affecting Control SystemCFE Company Proprietary

21

MyAerospace.com

SRD – FADEC PS3 Sensor Circuit

• Issue– Combustion Chamber PS3 reference pressure

to FADEC reading low or shiftingg g• Can result in hung starts or speed changes


• Status– CFE Partnership reviews Control System

related Field Events weekly– Testing of four (4) FADECs with suspect PS3

sensors confirmed issue with sensors



sensors confirmed issue with sensors• Sensors removed from FADECs and routed to

vendor for detailed investigation

PS3 Sensor Root Cause Investigation OngoingCFE Company Proprietary

MyAerospace.com

SRD – SBV Actuator Reliability

• Issue– Start Bleed Valve Actuator issues observed in service

• Torque Motor current draw causing FADEC channel swapq g p• Cockpit display of SBV Position, Signal, & Soft Faults (resolvers)• Overboard Fuel drain leakage noted primarily at engine shutdown

• Action– Initiate Root Cause investigations

• Status– Torque Motor wiring now inspected on every SBV Actuator,

per Component Maintenance Manual (CMM) Revision– SBVA resolver common to VGA; post-SB CFE738-75-8005



; punits also affected – problem can be intermittent

• Driving additional testing of No-Fault-Founds to get to Root Cause– Rise in steady-state overboard fuel leakage events

• Some exceeding 20 dpm limit during maintenance runs• Initiating investigation to determine Root Cause

Fleet Events Reviewed Weekly to Assist InvestigationsCFE Company Proprietary

22

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SRD – VG Actuator Signal Resolvers

• Issue– Variable Geometry Actuator causes cockpit display of VG

Soft, VG Position or VG Signal Fault messages• Certain conditions may lead to loss of thrust control (LOTC)• VG Soft Fault is a no-dispatch fault

• VG Position Fault no-dispatch if both FADECs declare


• Status– CFE Partnership reviews Control System related Field

Events weekly



y• Events more rare than SBV Actuator but share common

resolver; post-SB CFE738-75-8004 units also affected

– Failure modes for signal resolvers not yet fully understood– Investigation to reach Root Cause on-going

VG Actuator Signal Resolver Investigation On-Going CFE Company Proprietary

MyAerospace.com

SRD Closeout – Fan Inlet Housing Cracks

• Issue– Two Fan Inlet Housings PN 3050190-7 observed with

deep rubs in abradable and one had cracksdeep rubs in abradable and one had cracks• Internal disbonding of honeycomb core

– PN 3050190-7 introduced as alternate to PN3050190-6• SB CFE738-72-8061, Rev 1, 08/2010

• Action– Root Cause investigation and Corrective Action

• Status– Investigation and Corrective Actions completed

• Manufacturing processes improved at vendor

Axial Cracks in Parent Metal



• Manufacturing processes improved at vendor• Developed X-Ray inspection of honeycomb core

– SB CFE738-72-8072, Rev 1, released Sep 2011• Rev 1 specifies 30 Serial Numbers requiring inspections• Once inspected suffix “T42100” added to part number

Manufacturing Process Improvements Solved DisbondingCFE Company Proprietary

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MyAerospace.com

• Issue– Fan inlet housing PN 3050190 inspection criteria for

missing abradable material (to metal) too restrictive

Fan Inlet Housing Missing Abradable Relief

missing abradable material (to metal) too restrictive

• Action– Expand limits and provide maintenance deferral

• Status– Completed thrust testing to evaluate abradable loss– Three (3) Light Maintenance Manual Temporary

Revisions issued 03/2011• 72-211 – Expands rub strip material missing to bare

t l f 20 t 60 t t l i h



metal from 20 to 60 total square inches• New 25-hour deferral provided if within 60 square inches

• 72-212 – Replaced repair filler material with improved• 3M EC-3524 B/A (specify blue or black); readily available

• 72-213 – Added repair procedure for 3M EC-3524 B/A


New Limits Prevent AOGs and Reduce Cost of Ownership

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Delayed Oil Pressure Rise During Start

• Issue– Two operators have reported Engine Oil

Pressure (EOP) does not rise by 20% N2,Pressure (EOP) does not rise by 20% N2, per Airplane Flight Manual• Pressure reported positive by 25% N2 but

limited field data to be conclusive• Ground starts aborted by air crews• May be a broader field issue not reported

• Action– Determine whether % N2 speed maximum

value for EOP indication may be increasedSt t


Document control number Use or Disclosure of information contained on this page is subject to restrictions on Page 2. CFE Company Proprietary

• Status– Need additional speed and pressure data

including % N2 on 2nd start attempts• Request Operators notify FSEs if this

condition is observed and provide details

Notify FSEs if Delayed Oil Pressure Observed

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SB CFE738-72-8073, Notification of Changes to Part Numbers of Selected Standard Parts

Applicability: All CFE738-1-1B engines

Service Bulletins Released in 2011

pp y g

Reason: Introduces AS3208 and AS3209 Series preformed packings

Released: Jul 2011 (Rev 0)

Compliance: Issued for Information and Administrative purposes only

Operator Benefit: Provides Alternative Part Numbers for Cancelled M83248 Spec.

SB CFE738-72-8072, Inspection of Certain Affected Fan Inlet Housings, PN 3050190-7, for Cracks



Applicability: Certain CFE738-1-1B engines

Reason: Low time-housings found with deep rubs and cracks

Released: Apr 2011 (Rev 0); Sep 2011 (Rev 1)

Compliance: Post-flight visual inspection until removed for X-Ray, special inspection

Operator Benefit: Resulting Inspections Address a Field Reliability Issue


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Technical Tips CFE738

• Packing replacement for the oil tank filling cap is not authorized

V d i filli bl b– Vendor requires filling cap assembly be pressure-checked in rig

– The filling cap needs to be replaced as assembly

• Placard aircraft fuel boost pumps during engine fuel filter replacements

Check valve in HMU closes as filter is removed



– Check valve in HMU closes as filter is removed

– Activating boost pump will cause HMU Impending (Yellow) and Bypass (Red) indicator pins to extend

• Yellow Pin can be reset with fuel filter removed

• Red Pin requires HMU return to vendor for inspection and pin reset


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Air Turbine Starter (ATS) Decouple • When removing ATS make sure the tension

bar (item 40) is still in the starter shaft


Item 50 on Chip Detector

Air Turbine Starter Shaft

( )

• Items 30, 40, 50 and 60 should remain inside the ATS output shaft

– NOTE: If parts come out of shaft they can fall into the engine Accessory Gear Box (AGB)



Item 30

Item 40

Item 50 on Chip Detector

10 • NUT-SLOTTED20 • SHAFT-DECOUPLER OUTPUT30 • PACKING40 • TENSION BAR50 • SHIM-SPLIT 160 • WASHER-SPRING TENSION70 • SHAFT-OUTPUT


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Oil Streaking on Engine Cowling due to Air Breather Valve (ABV) Contact Seal• Cowl door drain mast’s only purpose is to provide ventingCowl door drain mast s only purpose is to provide venting

path for Accessory Gear Box ABV oil vapor– Rubber contact seal is designed to contain vapor and route out

cowling door drain mast

• Symptom: Heavy oil wetting in the general area of the overboard gang drain, lower cowl door, thrust reverser

– When isolating oil leak sources, ensure drain lines have been thoroughly cleaned prior to any maintenance runs

• Cause: Deteriorated, distorted, softened or torn ABV contact seals; oil vapor condenses and drips on cowl door th it l d d i h l

Torn and Wrinkled



then exits cowl door drain holes• Impact: Results in misdiagnosis of the oil leak source and causes

unnecessary replacement of accessory pad seals– Deformed seals can obstruct ABV drain mast slotted opening

and cause increased AGB and engine oil pressures

• Corrective Action: Replaced deteriorated seals per Aircraft Maintenance Manual (AMM), MP 71-024


Distortion Inboard

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Replacement of Serviceable Accessory Gear Box (AGB) Air Breather Valves (ABV) due to Misdiagnosed Oil Leaks

Item 350 – SealItem 310 – Elbow

Oil Leaks • Symptom: Oil leaking out ABV or heavy oil on underside of

engine and gang drain area• Causes:

– ABV Contact Seal (see previous slide)– AGB pad carbon seal behind ABV mounting elbow

• Heavy vapor allowed but dripping not acceptable

– Multiple pad carbon seal leaks due to elevated AGB Cavity Pressure (perform AGB Cavity Pressure Check)



(p y )– NOTE: ABV does not perform an oil sealing function

• Valid Removal Cause for ABV (Event is Very Rare):– Loss of the vacuum inside bellows (valve piston) can cause valve

to prematurely seat driving up AGB/Engine oil pressures– Refer to LMM to verify correct valve seat clearance

• Typically 0.180 inch minimum at sea level


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CFE738 Oil Filter Analysis Set – SOAP Kit

• The CFE738 engine does not have a i d h d l d SOAPrequired scheduled SOAP program

– Oil filter replacement interval is presently every 200 hours, per Light Maintenance Manual

– Authorized SOAP Labs will analyze oil filter back-flush debris when submitted

• Chip detector debris, as required

– CFE738 SOAP Kit PN 5836072-4 contains a



3-micron nominal rated oil filter

• Important: Provide accurate engine, oil and filter times for an accurate analysis!


Oil Filter

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TPE331 Propulsion System Update



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• TPE331-5/10/11 Prop Governor Return Spring

• TPE331 Combustion Case Assembly (Plenum)

• TPE331 Propeller Pitch Lever Shaft

Agenda – TPE331 Propulsion System Update

• TPE331 Propeller Pitch Lever Shaft

• TPE331-3 thru -11 Compressor Housing

• TPE331-12 Compressor Bearing (P/N 3103333-6)

• TPE331-3/10UA Anti-Ice Valve

• TPE331-14GR/HR 2nd Stage Seal Plate

• TPE331-14GR/HR Turbine Oil Supply Tube



• TPE331 Fuel Control Unit (FCU) Vespel Spline Wear

• TPE331 FCU – Uncommanded Fuel Flow Shift

• TPE331-11/12 Bull Gear SOAP Program

• TPE331 Publication Releases

• Technical Tips TPE331

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TPE331-5/10/11 Prop Governor Return Spring

• Issue– After engine operation in reverse during landing,

i b bl t t bli h llengine may be unable to re-establish propeller governing mode

– Effects governors on Slow Turn engines with Hydraulic Reset

• Action– A Return Spring to be implemented on Governor– Return Spring to overcome potential binding of

the governor’s speed adjustment shaft St t

Pre-Spring Retrofit

PlateReturn Spring



• Status– Developed Service Bulletin 72-2171– Applicable to -5, -10, & pre-SB 72-0567 -11

engines• Bulletin Released Q4 2011• Special Pricing to be released

Post-Spring Retrofit

DESCRIPTION Material Number New Price Currency

SPRING, RETURN 70100046‐1 $ 1,664.02 USD

LEVER, SPEED SETTING 70100047‐1 $ 1,228.07 USD

LEVER, SPEED SETTING 70100048‐1 $ 2,488.72 USD

PLATE, REURN SPRING 70100049‐1 $ 675.27 USD

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TPE331 Combustion Plenum

• Issue– Combustor Plenums are cracking in service– This has been known to lead to ruptures– For -1 through -12 engines

• The -14 Combustor plenum unaffected

• Action– Honeywell issued inspection Service Bulletin

72-2178 requiring visual inspection of installed plenums

• Inspection intervals aligned with existing Fuel



Nozzle inspections

– Honeywell is creating a new Plenum Design with:

• Thicker sheet stock skin (0.050 inch)• Tighter joint alignment requirement• Enhanced inspection requirements for welds

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TPE331 Propeller Pitch Lever Shaft

• Issue– Certain PPC shaft’s manufactured prior to 1977

d t h th d d h l f i t ll ti fdo not have threaded holes for installation of secondary retaining nut & washer

– Nut and washer are not used on all airframe installations

– There is no part number difference between the shafts with and without secondary retention

• Action– Honeywell to issue SB to positively identify PPC



cam assemblies with secondary retaining features and remark with new P/N’s

• Status– SB 72-2190 has been issued to replace/rework

the PPC cam assembly

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TPE331-3 thru -11 Compressor Housing

• Issue– The 3102022-4 Compressor housing has a

B j i t th t i diffi lt t i t i tBraze joint that is difficult to inspect prior to installation in an engine

– The separation of this braze joint has occasionally occurred within the first few hours of service

– This causes a performance loss and damage to the 2nd impeller

• Action



– Honeywell to design a new compressor housing, 3108529-1, that eliminates the possibility of a housing separation

• Status– SB 72-2173 has been issued

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PN 3103333-6 Compressor Bearing

• Issue– Certain compressor bearings were manufactured with an incorrect

endplay dimension lowering the life of the bearingendplay dimension, lowering the life of the bearing

• Action– Affected bearings must be removed from service

• Max of 650 hours for single engine applications

• Within 3600 hours for twin engine applications

2991009-182386

10-182386



• Status– SB 72-A2187 issued for -12JR Caravan engines– SB 72-A2189 issued for other -12 engines– SB 72-2182 issued to allow 3103333-3 bearings in -12JR engines.

11-182386-2973 and earlier

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TPE31-3/10UA Anti-Ice Valve

• Issue– Certain applications of the Fairchild Metroliner have inadequate clearance

between the engine truss and the PN 319980 13 anti ice valvebetween the engine truss and the PN 319980-13 anti-ice valve– The PN 319980-13 A.I. valve replaced the PN 319980-6 A.I. via optional

SB 75-0009 – Interference between the A.I. valve and the Eng. truss can damage the

truss

• Action– M7 has issued a Service Bulletin to inspect the truss for damage– Honeywell will remove -3U/-10UA applications from 75-0009



– Honeywell will issue SB to inspect for clearance and re-install PN 319980-6 valve if required

– Honeywell will investigate SB to invert A.I. valve in these applications to increase clearance, allowing continued operation with the -13 valve

• Status– Service Bulletin in progress

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TPE331-14GR/HR 2nd Stage Seal Plate

• Issue– TPE331-14GR/HR 2nd Stage Rotating Air Seals can

malfunction and potentially contribute to an IFSD• BAe Jetstream 41, AN38, and Marsh S-2T

• Action– Honeywell to improve seal plate performance to

align with design life requirement

• Status– SB 72-7204 issued in 2001

• Inspection of seal plate at 4500 hour intervals



– Redesign Program in process• Service life improvement• FAA Certification complete• New Configuration to be fielded

• Includes new or reworked Blades, Rotors, Nozzle, and Seal plate

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TPE331-14GR/HR Turbine Oil Supply Tube

• Issue– TPE331-14GR/HR Turbine oil supply lines

can fail and lead to a loss of oil pressurecan fail and lead to a loss of oil pressure and IFSD

• BAe Jetstream 41, AN38, and Marsh S-2T – The majority of tube failures caused by

bending of supply line in violation of EMM Caution

• Action– Honeywell to recommend that oil tube be

replaced at access



replaced at access

• Status– Inventory is on hand– SB and EMM updates will be released

concurrently with 2nd Seal Plate SB to minimize operator access

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TPE331 FCU – Vespel Spline Wear

• Issue– Some operators report premature wear of FCU Vespel

Spline DriveSpline Drive• Vespel spline drive introduced with the “Fail-Low” FCU that

allowed operators to eliminate the “mid-life” spline inspection• 2 IFSDs due to failed splines, both on regional operators

• One due to external spline wear; a second due to internal spline wear

• Current inspection methods are being reviewed to determine if they are effective in detection of discernible spline wear

• Action– Honeywell has completed work with Woodward (FCU) and

D P (V l) f l i f i l i h

Wear can be on inner or outer splines



DuPont (Vespel) for analysis of materials properties on the failed splines

• Confirmed that material was per specifications

– Woodward has imposed a 100% spline replacement with new at time of FCU overhaul

Notify Your FSE if You Find Worn or Failed Splines

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TPE331 FCU – Uncommanded Fuel Flow Shift

• Issue– Some operators have reported an uncommanded shift of fuel flow, or a lack

of P/L response to control the fuel flowof P/L response to control the fuel flow• Recently reported events have lead to commanded IFSD’s

– Corrosion of the P3 sensor has also been noted on some of the units– Flyweight Governor Bearing malfunction was determined to be the cause for

one of the reported events

• Action– Honeywell has obtained hardware to determine the source(s) of the

uncommanded fuel flow shifts• Inspection and repair data of returned units are also being analyzed to determine



Inspection and repair data of returned units are also being analyzed to determine extent of issue

• Status– Honeywell & Woodward to hold root cause and corrective action (RCCA)

meeting to determine go-forward plans• All areas will be reviewed to best define where to make changes (P3 sensor and

related hardware is likely starting point)

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TPE331 FCU – Uncommanded Fuel Flow Shift



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TPE331 Publication Releases

• Service Bulletins– TPE331-72-0180

T bi B i t d d t 9000 h• Turbine Bearing extended to 9000 hours– TPE331-72-0476

• Turbine Bearing extended to 9000 hours– TPE331-72-2167

• Authorizes installation of improved 897722-2 P.G. gasket

• Supersedes all previous gaskets

– TPE331-72-2178C b t Pl I ti



• Combustor Plenum Inspection– TPE331-72-2173

• New 3108529 Compressor Housing

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TPE331 Publication Releases

• Service Bulletins– TPE331-72-A2187

• 3103333-6 Compressor Bearing replacement

• -12JR Caravan Applications only– TPE331-72-A2189

• 3103333-6 Compressor Bearing replacement– TPE331-72-2182

• 3103333-3 compressor Bearings in -12JR’s– TPE331-72-2171

• Prop. Gov. return Spring on -5/-10/-11



p p g– TPE331-72-2190

• Replace/rework PPC Cam Assembly

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Technical Tips TPE331

• The cockpit Beta Light can be used with the engine running and the prop on the start locks to tell you where the prop governor high and low settings are. With engine at Idle with Speed Lever at low advance Power Lever until Beta light goes out and this will be p g gyour prop governor low setting. By setting the Speed Lever to high position. Advance Power Lever slowly until Beta light goes out and this will be your prop governor high setting.

• The OSG on the typical TPE FCU is located under the back cover and takes the ball end type allen wrench to adjust. Generally this set speed is precise as set by a Honeywell test facility. Before making any adjustments verify the RPM indicator accuracy.



• During inspections such as Pre-Buy engine performance requirements are in the Aircraft Flight Manual. If the engine does not meet this parameter then trouble shooting is required.

• Make sure to comply with engine preservation requirements, per engine specific maintenance manual.

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• There is an automatic cycle counter available thru www.akvinc.com.

• Watch for New NTS Trip procedures soon to be released for the Strain Gage engines.

• Time Between Overhaul Bulletins are (72-0180) for the -10 -11 engines and (72-0476) for -12 engines (check revision status).

• During the set up of the -8 and -10 Conquest engines it is extremely important to set all parameters per maintenance procedures in accordance



important to set all parameters per maintenance procedures in accordance with the Cessna Maintenance Manual Chapter 76, using the appropriate test box called out. Incorrect set up can cause interference with other adjustments.

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TPE Oil Filter

Cracking around o-ring due to incorrect part configuration.



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TPE Oil Filter

Filters with broken ends predominantly come from filter cap configurations like the one illustrated here; the filter is too long for filter cap.



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• The correct configuration is Post 79-0010 Cap and Post 79-0012 AdapterAdapter

• Pre SB 79-0010 Oil Filter Caps should not be used with post 79-0012 adapters

• In some cases this configuration has caused the end of the oil filter to break apart



to break apart

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Hartzell Prop TPE331 Prop Dams



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• Hartzell prop dam used on a Cessna 441 Conquest

• This dam is used with the small lighter Hartzell aluminum hub props

• Note o-ring groove on shoulder and inside bore



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• Prop Dam B is interchangeable with Prop Dam A

• Prop Dam A is not interchangeable with Prop Dam Bp g p

• In all cases refer to appropriate engine and aircraft publications or STC

A B



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• Typical prop shaft for Dowty and McCauley Propellers

• Note there is NO Prop dam required



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APU System Update



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• 36-150 Compressor Carbon Seal Leaks

• 36-150 Carbon Formation

Agenda – Auxiliary Power Units

36 150 Carbon Formation

• RE220[GV] Ignition Unit Reliability

• RE220[GV] Turbine Oil Tube Leaks

• RE220 LCV Product Improvement Status

• RE100[CS & XL] ECU Modification

• GV/G550 ECU Unconfirmed Removals



GV/G550 ECU Unconfirmed Removals

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36-150 Compressor Carbon Seal Leaks• Issue

• High return rate for suspected compressor carbon seal leaks

• Status• A fault tree has been completed• Currently developing a detailed test plan• Root cause to be identified by mid-2012

• Project Plan• Develop data collection list• Conduct correlation analysis at systems level• Refine fault tree analysis• Conduct engine testing to substantiate potential root

causes

• Time Targets

Ported Shroud APU’s Utilize a Slightly Different Configuration



Time Targets• 03/30/2012 - Level 1 Design Review (Fault Tree revision)• 04/13/2012 - Level 1 Design Review (Test Plan) • 05/18/2012 - Complete Test Plan Testing• 06/07/2012 - Root Cause Team Review• 06/14/2012 - Level 1 Design Review (Root Cause)• 06/22/2012 - Review corrective action plan• 06/29/2012 - Root Cause Defined

Seal Leak Investigation Underway and Test Plan Being Developed

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36-150 Carbon Formation

• Issue– Carbon Formation Originating in the Combustion

Ch b lib tChamber can liberate• Impact Turbine Wheel Blades and Turbine Nozzle• Can cause Popping Noises due to Surge

– Mainly Impacting 36-150[BD], 150[IAI], and 150[S92] APU’s

• Status– The investigation findings has not conclusively identified a

single root cause for carbon formation– The investigation leads us to believe that root cause is due



The investigation leads us to believe that root cause is due to combinations of variation

• Recommendations– Operators are advised to borescope if they experience

surging with no related LRU faults– If carbon is found it is recommended to discontinue

operating the APU and document findings

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RE220[GV] Ignition Unit Reliability

• Issue

– RE220[GV] Ignition Unit WE3876295-6 monitored for low reliability

• Root Cause

– Root cause determined to be low input voltage provided by the aircraft

• WE3876295-7 Ignition Unit Status

– Ignition Unit Preliminary Design Review conducted at Gulfstream 18 Oct 2011

– Service Bulletin Release (Aftermarket) and Production Cut-in 4Q 2012



Service Bulletin Release (Aftermarket) and Production Cut in 4Q 2012

GV Ignition Unit ReliabilityInfluenced by System Architecture

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RE220[GV] Turbine Oil Tube Leaks

• Issue– Turbine Oil Pressure and Scavenge

Tubes Leaking

• Failure mode location different than previous Service Bulletin corrective action

• Can cause high oil consumption (HOC) and/or low oil pressure (LOP)

– Impacting all RE220 Installations APUs

• StatusFi li i t b d i it i



– Finalizing new tube design criteria

– Initiating drawings for new tubes

– Service Bulletin Release TBD

Turbine Oil Transfer Tube Leaks Can Cause HOC/LOP

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RE220 LCV Product Improvement Status

• APU - RE220 Load Control Valve Product Improvements– RE-220(GX) Bombardier Global Express Load Control Valve

• Service Bulletin 3291210-49-9002 released 22 July 2008

• Modifies 3291210-3 to 3291210-5

– RE-220(RJ) Bombardier CRJ 700/900 Load Control Valve• Service Bulletin 3291210-49-9001 released 31 Jan 2008

• Modifies 3291210-4 to 3291210-6

– RE-220(GV) Gulfstream GV and G550 Load Control Valve• Service Bulletin 3291210-49-9004 released 30 Jan 2009

• Modifies 3291210-4 to 3291210-7



Modifies 3291210 4 to 3291210 7

• Accomplishment Rate Below Expectations– Honeywell recommends that operators request this bulletin for those

valves that are returned for repair

– Please work with your local Honeywell representative

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RE100[CS & XL] ECU Modification

• Issue

– APU ECU software tracks ECU hours instead of APU hours

– Watchdog timer Programmable Logic Device (PLD) obsolescence caused component clock speed mismatch resulting in uncommanded APU shutdowns

• Status

– Production incorporation and Service Bulletins Released

• Service Bulletin RE100-49-7992 (Cessna)

• Service Bulletin RE100-49-7994 (Gulfstream)



– FSM Software updated for -4 ECU is now available on e-Engines

ECU Software Upgrade Completed

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GV/G550 ECU Unconfirmed Removals

• ECU removals have the highest unconfirmed removal rate of all APU LRUs – 2011: 28/29 unconfirmed removals for combined GV/G550

• Honeywell revised SIL APU-99 for the RE220GV Revision 2; 06 August 2010– Honeywell has observed that a significant number of the RE220[GV]

ECU removals result in No Fault Found (NFF) - no functional failure of the unit can be determined during the Acceptance Test when returned to the supplier.

Hone ell has s r e ed the contents of the Non Volatile Memor



– Honeywell has surveyed the contents of the Non Volatile Memory (NVM) fault history of returned ECUs and has compiled a list of faults most commonly associated with NFF returns. The list contains the faults, the associated operational symptom, and the recommended action to be taken when these faults are encountered.

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Technical Tips 36-150 APU

• Gulfstream IV with ASC 465 150G APU upgrade and Challenger 601/604/605 with the 150CL APU upgrade. Oil Filter SOAP KIT from SIL 49 Rev 8 is still the same part number as the 100 series APU PN 831139 Do not order a filter for asame part number as the 100 series APU. PN 831139. Do not order a filter for a 150 it will not fit.

• Challenger 601/604/605 with 150CL APU. The Igniter plugs are on condition but, frequently operators ask what the inspection criteria is. A Pubs Change Request has been submitted to add this to the APU Maintenance Manual. Contact your local Honeywell FSE and ask for the inspection criteria from the Gulfstream G-IV 150G Maintenance Manual. The plugs are the same for both.

G lf G IV i h 1 0G d Ch ll 601/604/60 i h 1 0CL APU Th



• Gulfstream G-IV with 150G and Challenger 601/604/605 with 150CL APU. The Maintenance Manuals omitted the generator drive carbon seal replacement. The 150G MM has a TR published for changing the seal. While publications are updated you may use the procedure from your old 100E Maintenance Manual where the procedure is listed. Note: The upgrade to the 150 did not in any way change the Gearbox part number that you had before the upgrade.

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Technical Tips 36-150

• APU stalls/surges (bang) during start

• Carbon rocks form in combustor of 150 series APU

• They can also be on top of the turbine nozzle vane openings blocking turbine gas path

• Liner & fuel nozzle should be l d



replaced

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Technical Tips 36-100/150

• Compressor seal leakage causing oil to leak into compressor and then into ECS

• Note oil streaking down impeller blades and coking on nose cone

• APU has to be removed for seal replacement can be



seal replacement, can be accomplished in the field by Service Center

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Technical Tips All APU Oil Systems – Unapproved Filters

• Honeywell Part Number oil filters are designed to flow oil at the minimum temperatures specified in the Approved Oils Table in each Maintenance ManualManual.

• From time to time experience has shown that not all Operators are using Honeywell Approved part number oil filters.

• The net result of using non Honeywell oil filter can and most likely will be a Low Oil Pressure Shutdown on the first start of the day in cold weather or if starting in flight after cold soak. The second start attempt is usually successful.



• Bombardier had issued a SB for changing the oil filter/s in 2011. They ran out of Honeywell filters and used PTI. Immediately operators began to have LOP shutdowns first start of the day. Most of these should have been removed by now and replaced with the correct Honeywell filter.

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Technical Tips RE220 APU

• Gulfstream GV/500/G550 and Global Express RE220 APU

Combustor Wash (When do I do it?)

– Combustor washes for the RE220 APU are not mandated by the MRB or Maintenance Planning Document from Gulfstream or Bombardier. The procedure to complete a combustor wash is in the Maintenance Manuals from both OEM’s.

– Symptoms that the APU needs a combustor wash include APU shut downs with Load Changes. Starting Main Engines and as the start valve closes the APU shuts down. On GV/550 Brake Power transfers can happen.



– The APU bypasses the normal cool down during a routine shut down/

– Maintenance Computer messages after a shut down that the APU failed RELIGHT is a good indicator.

– Honeywell SIL 97 recommends 2000 hour intervals.

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Technical Tips RE100 [LJ] / [XL] / [CS] APU

• Inlet Temperature Sensor and High Oil Temperature Sensor

– The inlet temperature sensor is installed so the ECU knows what temperature the air in the inlet is. If the air gets to HOT the ECU will command a shut down. With Reverse Flow logged as the fault.

– One Uncommanded shut down scenario can come into play when the sensor or wiring has an issue. The APU will shut down almost immediately upon selecting BLEED AIR ON.

– Using the FSM Software to download faults you may or may not see an INLET SENSOR fault. But, if the above is happening do your wiring checks first and then replace the sensor.



p

– HIGH OIL TEMP shutdowns in almost all cases is a broken wire in the wiring harness P10 connector. Disassemble the connector and check for broken, frayed wiring or loose pins. It is rare that the sensor itself is the problem.

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Technical Tips for ECU 2119584-XXXX

• This ECU part number is used for the Challenger 150CL and G-IV 150G

• Currently Download Software for the 150CL and 150G resides on Honeywell E Engines site accessed through the Honeywell PortalE-Engines site accessed through the Honeywell Portal.

• The ECU’s produce any number of faults during APU operations. Most if not all logged faults are “nuisance in nature” unless you have a shut down or no start.

• There is no requirement to do periodic down loads.

• Faults and Shut down faults logged in the ECU are to be IGNORED if the APU starts, runs, gives bleed air and carries the generator load.

• NO Maintenance actions are to be taken from a download even with ECU



internal faults logged unless the APU will not start or has had an uncommanded shut down.

• You cannot predict any future failures with download data.

• SIL 105 tells you how to order the download cable, Challenger. SIL 145 Gulfstream.

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Technical Tips RE100 XL,XLS,680 and G150

• Two Service Bulletins have been published to upgrade the APU ECU 2119552-3 to a -4. Eliminates random shut downs

• Cessna applications is Honeywell SB 49-7992

• Gulfstream G150 application is Honeywell SB 49-7994

• One feature of the upgrade -4 ECU is you can now set APU HOURS



• NOTE: AVIONICS MUST BE OFF TO SET APU HOURS on the G150

• Cessna Sovereign must have Phase 5 EPIC upgrade for setting hours

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• 2119552-4 ECU Upgrade on Cessna XL/XLS, Sovereign and G150

ECU located on left side of APU enclosure. FSM 9 pinG150

• Each plane with a -4 ECU has the ability to update hours. There a three separate procedures to do this

• Cessna Field Service and Service

APU enclosure. FSM 9 pin connector below ECU.



Centers all have capability

• The G150 is straight forward but YOU MUST HAVE AVIONICS OFF or it will not work

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• The software FSM WINMON is downloaded from the Honeywell PortalPortal

• Select Engine Maintenance

• Download the XL first and do the setup

• Then download the G150 and it



Then download the G150 and it will overlay and give you 4.29 which is the latest version

• The PASSWORD is Honeywell. Capitol H

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Technical Tips RE100 LJ,XL,XLS,680 and G150

• Oil hiding. APU will run and after a period of time and a Low Oil Pressure shutdown happens.

• Oil cap is removed and no oil is in the Gearbox. Wait several hours or overnight and oil returns to what it was for service level.

• Replacing the oil pump module has fixed several of these cases.

• In most cases the APU’s are returned to the shop for repair. Root cause has yet to be identified



yet to be identified.

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Technical Tips Dassault F2000 all

• APU no starts, hung starts. Do not overlook the Generator GCU. It can cause all sorts of faults. Also be sure that all your GCU’s can start the APU.

• No bleed air. Be sure your trouble shooting includes running the main engine air valves. Their internal contacts must be open for the APU bleed valve to open.

• After several failed start attempts the APU will only motor to 9%. Your fuel solenoid valve is stuck open and the fuel in the combustor and compressor is to much drag for the starter to overcome. Drain the fuel out of the plenum and



replace the valve.

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ECS/CPCS System Updates



50

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• Key Fielded Improvements – ECS

• Key Fielded Improvements – CPCS

Agenda – ECS/CPCS System Updates

y p



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Key Fielded Improvements – ECS• Dassault F7X Trim Air Valve, P/N 3205028-4

– Service Bulletin 3205028-21-1618 (D201106000041) released 13 Oct 2011

– Modifies PN 3205028-4 Series 1 to PN 3205028-4 Series 2

• Replaces the electric actuator P/N 7205580-1 with P/N 7205580-2

• Resolves an issue with sticky / sluggish operation at low temperatures

• Applies to valve serial numbers before S/N 505

– Mod being performed by Honeywell free of charge

• Dassault F7X Hot Air Left/Right Distribution Valve, P/N 3205078-4– Service Bulletin 3205078-21-1621 (D201112000048) submitted to Dassault

for review and approval. Expect release by the end of February 2012



– Modifies P/N 3205078-4 Series 1 to P/N 3205078-4 Series 2• Replaces the electric actuator P/N 7205577-1 with P/N 7205577-2

• Resolves an issue with sticky / sluggish operation at low temperatures

• Applies to valve serial numbers before S/N 329

– Mod being performed by Honeywell free of charge

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Key Fielded Improvements – ECS

• Gulfstream G450 ECS Controller, P/N 1152564-3– Service Bulletin 1152564-21-110 to be released Sept 2012

– Modifies Controller from P/N 1152564-3 to 1152564-4

• Gulfstream G200 Pack Inlet Valve, P/N 3215646-1– Service Bulletin 3215646-21-1617 released 2 Sept 2011

Reworks PIV P/N 3215646 1

• Supports the Descent Detect Improvement Software upgrade to reduce switching between high stage pressure and low stage pressure

• Gulfstream and Honeywell currently conducting In-Service Evaluation

– Mod to -4 configuration will be performed by Honeywell in Toronto; Price TBD



– Reworks PIV P/N 3215646-1• Resolves an issue with valves that are slow to operate, stick, or fail to operate after

exposure to low temperatures• Replaces the switch and solenoid valve assemblies, P/N 320499-4, that may have

been contaminated with Lanolin / Mineral Oil • See Service Bulletin for a list of affected valve serial numbers

– Mod being performed by Honeywell free of charge through 2 Sept 2014

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Key Fielded Improvements – ECS

• Gulfstream G200 High Stage Valve, P/N 3215644-1– Service Bulletin 3215644-36-1892 released 2 Sept 2011

– Reworks HSV P/N 3215644-1

• Replaces the switch and solenoid valve assemblies, P/N 320499-6, that may have been contaminated with Lanolin / Mineral Oil

• Resolves an issue with valves that are slow to operate, stick, or fail to operate after exposure to low temperatures

• See Service Bulletin for a list of affected valve serial numbers

– Mod being performed by Honeywell free of charge through 2 Sept 2014



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Key Fielded Improvements – CPCS

• Embraer 500/505 Electronic Control & Monitor Unit P/N 2119286– Service Bulletin 2119286-21-4238, Rev. 0 released 21 April 2011

– Modifies 2119286-4 to 2119286-5

• Resolves possible loss of manual control issue

– Mod being performed by Honeywell in Tucson free of charge

• Hawker Beechcraft King Air Outflow Valve P/N 103648– Service Bulletin 103648-21-4236 released 23 December 2010



– Modifies 103648-5 Series 3 to 103648-16 Series 1, 103648-7 Series 3 to 103648-17 Series 1, 103648-13 Series 3 to 103648-18 Series 1 and 103648-15 Series 1 to 103648-19 Series 1

• Upgrade to positive differential metering section

– Mod being performed by Honeywell in Tucson

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Pilot Tips Guides

Contains recommendations on how to operate engines that have been found



Contains recommendations on how to operate engines that have been found beneficial to better performance, lower cost of ownership, safe and efficient operation. To discuss operational questions, please call the Pilot Advisor Group at 602-231-2697.

Booklets may be downloaded from e-Engines website or request hard copy (nominal fee) from [email protected].

53

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• Access the Honeywell portal:

Field Service Engineer Locator “Mechanical”

portal: https://portal.honeywell.com/wps/portal/aero

• No I.D. or Password required

• Enter Business Segment

• Select by Region & State



State

Support Locator

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1

Electrical Discussions

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HONEYWELL CONFIDENTIAL: This copyrighted work and allinformation are the property of Honeywell International, Inc., containtrade secrets and may not in whole or in part be used duplicated or

EXPORT CLASSIFICATION: The enclosed technical data is exportclassified as 9E991. Its export is being transmitted under U.S.Export Administration Regulations designation “NLR” (No LicenseR i d) d i t b d l l b th i di id l / i ti t

trade secrets and may not, in whole or in part, be used, duplicated, ordisclosed for any purpose without prior written permission ofHoneywell International, Inc. All Rights Reserved.



Required) and is to be used solely by the individual / organization towhom it is addressed. Diversion contrary to U.S. export laws andregulations is prohibited.

2

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Agenda

• Avionics RAIL - Global Customer Committee (GCC)

• E154 - Aircraft changes prior to Mods Release

• E161 - Future repair support on Legacy Avionics

• E162 - Avionics roadmap related to upgrades & mandates

• E164 - FAA SAIB Notification SOF

• E180 - FAA Aircraft Certification drive for Ground prox database

• E182 - Support for Enhanced Survelliance by Ground Radars

• E183 - MAU Backplane Intermittent Failures

• E184 - MCDU-II Un-Commanded Blanking Issue

• E185 - EPIC PhaseV Sudden Pitch Down Issue



• E186 - GNS-XLS PRNAV SW Issue

• E192 - NavDB Jepessen & HON discrepancies

• E195 - DL950 USB Capacity Issue

• Avionics Service Related Difficulty (SRDs) – Other Technical Issues• SRD - DU-870 Multiple Display Failures

• SRD - AFGS-L Chart RetrievalRAIL – Rolling Action Item List

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Agenda ……….continued

• Special Topic• FMS - Procedural Removals

• Avionics Technical TipsAvionics Technical Tips

• EPIC / APEX Data Loading , Primus EPIC INAV Loading Tips

• Technical Tips EGPWS

• Technical Tips SATCOM

• Technical Tips High Speed Data

• Technical Tips Cabin Management System

• Technical Tips Autopilot

• Technical Tips AHRS / IRS



p

• Technical Tips LaserRef IRUs MagVar

• Technical Tips FMS

• Pilot Manual / Guides

• FSE Avionics Locator

RAIL – Rolling Action Item List

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Issue• Aircraft requirements are not communicated well in advance

such that aircraft work can be completed prior to the mod release.

A ti

RAIL E154 – Define AC Requirements prior to Mod ReleasesOwner: Luciano Fernandes Status: Top 25 SRD: No

G C CGlobal Customer Committee

Action• Honeywell to develop a process to communicate at least 6 months

in advance to the Operators about the Aircraft required changes to implement upcoming mods / Service Bulletins.

Status• New process will be implemented as part of Honeywell’s Integrated Product and Delivery

System (core development process for programs)• First draft of Process for advance communication targeted for Apr 2012

Ai ft ifi MRD f GIV GV i d l t ith t t l ti d t f A 30



• Aircraft-specific MRDs for GIV, GV are in development with target completion date of Apr.30, 2012

• Product Road Maps (precursor to MRDs) for Gulfstream GIV, GIVSP and GV completed in Dec 2011

• Aircraft-specific MRDs and Road Maps for additional aircrafts from selected GCC Work Team Platforms list to be completed by Oct 2012.

MRD – Marketing Requirements Documents

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RAIL E161 - Timeline on Repair Support

Team Objective

‐ Identify & select legacy Honeywell equipments needing future considerations of – Advancement or Sunset of

WT Members WT RoleChris Christianson GCC Team Leader

Joe Bocsy GCC US Member

Iain McGarva GCC US Member

Owner: Luciano Fernandes Status: Top 25 SRD: No

the product, with Solutions presented to Honeywell for decision. Selection can be either by key A/C platforms, product technology, Honeywell systems etc.

Tony Lucchi GCC EMEAI Member

Luciano Fernandes Hon M&PM Focal

Kashyap Patel Hon GCC Focal

Current Status

• “Platforms list” created by Working Team (WT) to identify aircraft platforms with legacy

Honeywell Avionics Systems / Components for Roadmap update on Support / Sunset Plans

• Components identified from the selected Platforms for roadmap / status update on RMU



• Components identified from the selected Platforms for roadmap / status update on RMU

(Repair, Mod, Upgrades), Sunset etc. options

• The “Components list” was jointly reviewed and finalized during US F2F (Sept.2011) and

EMEAI F2F (Oct.2011) meetings as initial target

• Top5 candidates from Components List identified for Status update

• Next slide presents “Top 5 list”, and future plan of action.

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Top 5 list• MST-67aS XPDRS & ADS-B out

• DMU II for ACARS CPDLC,FANS,VDL mode 2, & PM CPDLC


• CVR (all models or on picked out) capable of recording CPDLC

• CD-810 (CRT) phase out roadmap (CPDLC related)

• P-1000/P-2000 CRT technology phase out roadmap

Next Step / Actions

• Honeywell initiated internal stakeholders reviews to line up with Product Road Maps

• GIV/GV aircraft-specific road map first now available for discussions with GCC

• Honeywell internal stakeholders (M&PM) will continue to produce Aircraft-specific RoadMaps to be shared and discussed with the GCC



Maps to be shared and discussed with the GCC.

• Such Road Maps will be aligned with the prioritized GCC “Components List” to providestatus update on legacy components RMU options

• Honeywell will update committee members during future GCC meetings based on priority

list.

• A timeline with milestones for the AFIS II/FANS 1/A DMU II/CVR components will bediscussed by the Avionics Working Team (subsequent slides)

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Preliminary draft of Platforms List

Learjet 40/45 Primus 1000, AFIS, autopilot, AHRS,RMU-850s,EGPWSFalcon 900 EDZ-820 EFIS,SPZ-8000 autopilot, NZ-2000 FMCs, Laserefs II,III,IV,


, p , , , , ,AFIS,CDU-810,

Falcon 900EX Primus 2000, IC-800, Laserefs II,III,IV, AFIS,CDU-810, Citation X Primus 2000, IC-800, Laserefs II,III,IV, AFIS,CDU-810, Gulfstream III,IV,V LASEREFs(all), NZ-2000s, AFIS, SPZ-8000 w/EDSCessna Ultra Primus 1000, RMU-850s, EGPWS, Cessna Encore Primus 1000, RMU-850s, EGPWS,Cessna XL Primus 1000, RMU-850s, EGPWS,Cessna XLS Primus 1000, RMU-850s, EGPWS,Cessna VII SPZ-8000, RMU-850s, AFISGl b l E 5000 P i 2000 AFIS L f



Global Express 5000 Primus 2000, AFIS, LaserefsHawker 800XP EDZ-820 EFIS,SPZ-8000 autopilot, NZ-2000 FMCs, Laserefs II,III,IV,

AFIS,CDU-810s, RMU-850sEmbraer Legacy Primus 1000, RMU-850s, EGPWS,

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YES: Honeywell has / will plan for replacement upgrade / update to existing product No: Honeywell is not planning to have any replacement upgrade / update to the existing product Maybe: Unknown at this time / Under Evaluation

1 EGPWS LPV f BELOW GLIDESLOPE ll t id ti Y


1. EGPWS LPV for BELOW GLIDESLOPE callout consideration: Yes2. Laseref II,III additional details: LR II & III on sunset path, Update available for LR-IV3. MST-67aS XPDRS & ADS-B out: Yes4. Falcon 900EX/Gulfstream platforms LPV 6.1: Yes5. MAG VAR tables/maps for FMS S/W prior 6.1: Yes, the plan is buy 6.16. DMU II for ACARS CPDLC,FANS,VDL mode 2, & PM CPDLC: Yes we have plan for it7. CVR (all models or on picked out) capable of recording CPDLC: Yes tied to DMUII8. RCZ-850 XPDRs & ADS-B out: Yes9. AFGS phase out roadmap: Yes10. CD-810 (CRT) phase out roadmap (CPDLC related): Sunset CD-810, plan to upgrade to CD-82011. Data loading pipe on EASy/Planeview platform change to ethernet : Yes (Note: upgrade / update will not

increase the data connectivity speed, only that connectivity will be available using then current technology)



increase the data connectivity speed, only that connectivity will be available using then current technology)12. XM ID displayed on the EASy/Planeview platform: No plan to do it13. Dataloader on EASy/Planeview platform change to ethernet & USB: Yes for DMU314. PCMCIA upgrade roadmap: Yes for EPIC, Maybe for Ground prox. (retrofit?), TCAS (TBD)15. P-1000/P-2000 CRT technology phase out roadmap: Maybe16. CPDLC path forward for Falcon 900B: Maybe17. Review FMZ-2000 system memory map for any adverse effects from increasing overlays for NPAs TBD18. RAAS -230-230 availability as standard equipment on G550 & G650, Bombardier TBD19. Support plan on RMU850, if operator(s) can’t upgrade to 855 TBD20. GNS-XL / S Sunset Plans TBD

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RAIL E161 - Timeline on Repair Support Owner: Luciano Fernandes Status: Top 25 SRD: No

Biz Jets FDR/CVR available now

PM CPDLC retrofit mandate Feb 2015

AFIS II/DMU II forACARS CPDLC/FANS1/AVDL mode 2, PM CPDLC

Biz Jets FDR/CVR available now

Development for Legacy Biz Jet Aircraft

PM CPDLC

FANS1/A

DATALINK RECORDING

VDL mode 2

AFIS DMU replacement/upgrade (AFIS II)



Completion of Strategy –ready to share with GCC

Preliminary SB

Completion of Specifications Q2 2012

Q4 2012

Q4 2013

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• IssueAvionics roadmap updates on ADS-B Out, Primus radio, WAAS, CPDLC / EFIS DMUs etc. i.e. provide updates on planned capability improvement for various Honeywell Avionics systems on key BGA platforms.

• IssueAvionics roadmap updates on ADS-B Out, Primus radio, WAAS, CPDLC / EFIS DMUs etc. i.e. provide updates on planned capability improvement for various Honeywell Avionics systems on key BGA platforms.

RAIL E162 - Avionics Roadmaps on Key SystemsOwner: Luciano Fernandes Status: Top 25 SRD: No

• ActionHoneywell to produce and present aircraft-specific road maps indicating future technology / functionality / changes to the configuration as they relate to mandates and potential upgrades (Epic / Primus 1K/2K / Apex)

• ActionHoneywell to produce and present aircraft-specific road maps indicating future technology / functionality / changes to the configuration as they relate to mandates and potential upgrades (Epic / Primus 1K/2K / Apex)



/ Primus 1K/2K / Apex).

• Status– Product Road Map for Gulfstream GIV, GIVSP and GV completed in Dec 2011– Aircraft-specific MRDs for GIV, GV are in development with target completion date of Apr.30,

2012– Aircraft-specific MRDs and Road Maps for additional aircrafts from selected GCC Work Team

Platforms list to be completed by Oct 2012

/ Primus 1K/2K / Apex).

• Status– Product Road Map for Gulfstream GIV, GIVSP and GV completed in Dec 2011– Aircraft-specific MRDs for GIV, GV are in development with target completion date of Apr.30,

2012– Aircraft-specific MRDs and Road Maps for additional aircrafts from selected GCC Work Team

Platforms list to be completed by Oct 2012

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RAIL E164 - Potential Loss of GPS Functionality

• Issue

• Honeywell 8 Channel GPS receivers (Pxpress, Mercury AT, and Mercury PX) can experience an annunciated, rare and temporary loss of GPS navigation

Owner: Jim Bingle Status: Top 25 SRD: Yes

p y g

• Receivers found in GNS, KLN, KLX, EPIC VIDL-G, KGS and IC 615 GPS Navigation systems and the MK, KGP, and KMH series of EGPWS (TAWS)

• GPS outage generally occurs after receiver has been operational for extended periods

• Loss of satellites/function accumulates over multiple hours of operation (> 5 hrs)

• ActionHoneywell isolated the problem to a software issue common to all Honeywell 8-channel GPS receivers in these products. Solutions for KGS and VIDL-G are to use WAAS capable product. IC-615 update not required due to flight durations No updates planned for GNS and KLN products



615 update not required due to flight durations. No updates planned for GNS and KLN products. Honeywell to provide software updates for TAWS.

• Status • Honeywell Service Information Letter (SIL) D201008000040 released Sep 17, 2010

• FAA releases SAIB CE-10-38

• WAAS capable KGS and VIDL-G product currently available.

• TAWS (Mercury AT & Pxpress) updates Q2 2012

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RAIL E180 – Ground Prox Database Load Technology

• Issue• FAA A/C Cert drive ground prox database:• TAT to get upgrades• Technology to load (PCMCIA)

Owner: Dave Coleman Status: Top 25 SRD: Yes/No


• Action• Assess timing and technology path forward for loading

improvements in Mk V, Mk VIII, and EPIC EGPWM ground prox units by 12/31/11

• Report timeline and approach back to GCC

• Status• Three solutions available1 MKVA EGPWS R f h ill t d d USB i t f



1. MKVA – EGPWS Refresh program will use standard USB interface.2. PCMCIA will continue to be used for existing MKV EGPWS system.

a) Honeywell Engineering has identified multiple alternate sources to mitigate any obsolescence solutions

3. Honeywell Engineering had identified an off-the-shelf PC to PCMCIA adapter solutiona) Initially tested for EGPWS compatibiltyb) HON engineering needs to perform final evaluation & verification

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RAIL E182 - Primus-II / EPIC Transponder ADS-B Out

• Issue • The effect on the Air Traffic Control system is that

the aircraft does not appear to support the Enhanced or Elementary Surveillance function for

Owner: Jeff Liang Status: Queue SRD: Yes


Enhanced or Elementary Surveillance function, for ground radars with an SI > 15. Europe only.

• Action• Investigation and Root Cause

• Root cause determined to be a software bug in a prior EHS SW release.

• Issue addressed during EPIC XPNDR development effort – released for EPIC XPNDR. Currently in work for the Primus-II XPNDR

St t



• Status• Software solution to be combined with Legacy DO-

260B ADS-B out program• TSO approved in January 2012• SB release date of Q2 2012

Solution available – Q1 2012

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• New Development (Complete)• DO-260B compliant ADS-B out • Meets all world-wide mandates

Owner: Jeff Liang Status: Queue SRD: Yes

RAIL E182 - Primus-II / EPIC Transponder ADS-B Out


• Availability for all platforms with Primus-II • Follow-on program for EPIC XPNDR

• Updates Required• For all – GD04 or higher GPS• Primus-II

• RCZ update• Primus-II XPNDR SW update• Comm Cluster SW update



• New Strap card

• RMU-855 SW update

• EPIC • XPNDR SW update• EPIC SW update

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• Status• First flight testing successfully completed – Feb 2011

F ll DO 260B testing completed Ma 2011

RAIL E182 - Primus-II / EPIC Transponder ADS-B OutOwner: Jeff Liang Status: Queue SRD: Yes


• Full DO-260B testing completed – May 2011• All SW and V&V complete – Sep 2011• Primus-II SB release date of Q1 2012• EPIC XPNDR

• DO-260A ADS-B out available today • DO-260B – TSO Submittal Mar.2012



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• Issue• Falcon operators are reporting intermittent failures on the

MAU backplane board • Action

RAIL E 183 – MAU Backplane Intermittent FailuresOwner: Rene Urias Status: Queue SRD: Yes


ct o• The original hole tolerance high end allows marginal

conductivity between hole and pin

• Initial tolerance .024 in +/- .003

• New tolerance .024 in +/- .002

• Previously conformal coating was applied to the whole PWB prior to press fitting the back plane connectors

• New process will remove (mask) the conformal coating from under header locations on backplane PWB



• Status• Production break in by attrition for Falcon F900 EASy and

F2000 EASy implemented inQ2 2011

• Installed upgrade to be monitored for affects on module NFF rate

Issue resolved & closed – Included for communication

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RAIL E184 - MCDU-II: Un-commanded BlankingOwner: Aaron DeBuhr Status: Queue SRD: Yes


• Issue– On EPIC aircraft, the MCDU-II will momentarily

blank

• Action– Found root cause of failure, addressed in FSB

A24-3642-007

• Status– Confirmed root cause

• Read/Write violation access errors



• Read/Write violation access errors• Heartbeat monitor fault• Stale data monitor removed

– FSB (A24-3642-007) released for all applications


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• Issue

– Cessna has received reports from several EPIC Phase V equipped Model 680 operators

M d t t t il t d it h

RAIL E185 – Cessna Sovereign Phase V- High Level ILS Nose DownOwner: Tom Bowman Status: Complete SRD: Yes

• Moderate rate autopilot nose down pitch command during autopilot coupled ILS approaches

– Events have resulted in deviations below the glide slope with a pitch down of the A/C

• Action

– Add FMS fixes to Cessna Sovereign Phase 5.2 software to address the ILS aspects of this issue



of this issue.

• Status

– Cessna Sovereign Phase 5.2 software was FAA TSO approved 12/23/11.

– Cessna has completed all Flight Tests.

– Cessna’s recommended action is to submit for TSO of the EPIC 5.2 Software package.


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RAIL E186 - GNS-XL/S PRNAV Software Issues

Issue• GNS-XLS PRNAV and GNS-XL PRNAV software versions are not flying procedures as

presented on Jeppesen Charts and some procedures are missing

• During investigation 13 additional issues have been identified by Honeywell

Action

Owner: Dale Carter Status: Pending SRD: Yes


Action• Investigation and Root Cause

• Root Cause Analysis completed Q3 2010

• Certification and release of modification expected Q2 2011

Status• GNS-XLS PRNAV P/N 17960-103-0XXX

√ SM04 TSO approved√ SB GNS-XLS PRNAV-34-02 released√ Warranty upgrade kits available

• GNS-XLS Enhanced PRNAV P/N 17960-0204-0XXX√ SM03 TSO d



√ SM03 TSO approved√ SB 17960-0204-34-02 released√ Warranty upgrade kits available

• GNS-XL PRNAV P/N 18355-0102-XXXX√ SM04 TSO approved√ SB GNS-XL PRNAV-34-02 released√ Warranty upgrade kits available– SIL announcing availability - D201201000015 - Link to SIL is on Database website,

and hardcopy will ship with next PRNAV Database shipment.

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Issue• There are differences between the Jeppesen charts and the Honeywell provided NavDB for Geneva VOR 23

altitude.

• The charts feature data that is not coded electronically, by definition.

RAIL E192 – Support of NavDB IssuesOwner: Lee Powers Status: Queue SRD: Yes/No

LSGG / GENEVA VOR DME RWY 23 (13-2)

•



Status• MAP coded as 1840’, not 1810’. The Decision Altitude is never coded electronically on straight in

approaches. Jeppesen explanation: The charted value of 1810’ is the DA(H) source provided minimum value. The coded value of 1841’ is the calculated height the aircraft will be at when crossing the MAP on the 3 degree descent angle. We do not code to minimums except for certain circle to land approaches.


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RAIL E195 - DL-950 USB2.0 SupportOwner: Luciano Fernandes Status: Queue SRD: Yes/No

• Issue • Today’s Commercial USB 2.0 sticks are generally not

supported by DL-950.


• Action• DL-950 was designed to older USB 1.1 spec, hence it cannot read USB 2.0 with FAT 32

and / or multiple partitioned USBs. So Honeywell is working with DL-950 vendor (Gables) for potential software modification that will allow the DL-950 to accept multiple partitions and additional data formats such as FAT32 & NTFS (New Technology File System.)

• If implemented, the software mod will work with most commercial available USB sticks.

H ll i l l ti ti ith G bl f DL 950 t t Wi l



• Honeywell is also evaluating an option with Gables for DL-950 to support Wireless

based laptop connectivity function.

• Status

• Honeywell & Gables are working on finalizing the go-forward solution & its implementation plan.

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SRD - DU-870 Multiple Display Failures

• Issue• Multiple DU-870 display failures on single flight

• Primus 1000/2000 platforms

Owner: Andre Mallette Status: Unlisted SRD: Yes

• Actions• -903 HVPS released (FSB A21-2249-020, MOD

K) to improve susceptibility to overheating• SIL D201005000010 dry out procedure for planes

stored in hot, humid environments

• Status• Failures found to be a result of moisture in the



Failures found to be a result of moisture in the HVPS

• -904 HVPS will add an epoxy potting to reduce moisture susceptibility

• FSB A21-2249-029 MOD R for the DU-870 released September 2011 for the -904 HVPS


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SRD - AFGS-L Chart Retrieval (CDS-R)

• Issue• Unable to retrieve charts

Owner: Andre Mallette Status: Unlisted SRD: Yes

• Action• SIL released

• D201105000042 – Root cause found to be a software issue where the AFGS cannot support the high number of charts in the database

• D201106000032 – Provides a work around to reduce the number of charts in the database

• Status



• Software update kick-off – Feb.2012

• TSO expected - Nov.2012

• SB released – Dec.2012

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GLSSU HG2021KB01 Mod 2

• ISSUE

- UTC Leap second change will occur on July 1, 2012 at 00 00UTC time Critical time for this e ent ill be from J ne 30 2012 at00:00UTC time. Critical time for this event will be from June 30, 2012 at 18:00 UTC thru July 1, 2012 at 06:00 UTC.

- Units in the field will become inoperable during the critical time interval IF externally initialized. The equipment will return to normal operation after the end of the 12 hr. interval only if power is cycled.

• ACTION

-Refer to SIL D201205000065 for more info and workaround.



• STATUS

-SW deficiency has been identified and SW resolution is in process. Once the SW fix is available a service bulletin will be released.

Avionics Topics -FMS Procedure Removals Update

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Procedure Removals

• Summary of removal reasons• Honeywell SIL D201109000024

• Late Missed Approach activation after MAP (NEW!!!)• Honeywell SIL D201011000003• Honeywell SIL D201011000003

• Continuous 360 Turn - Item I (NEW!!!!)• Procedure turns less than 10 NM - Item H (NEW!!!!)



New issue since Q3-2011

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RF/AF TOGA Missed Approach (NEW!)

• D201109000024• Cessna Sovereign Phase 5, Embraer 170/190, Dassault F900 EASy II, Gulfstream

G450/550, Hawker 4000 Load 20• Found September 2011Found September 2011• FMS may turn the incorrect direction on a missed approach if the first leg is an RF (radius

to a fix) leg, and the missed approach is activated after the missed approach point (balked landing).

• Affects only 5 procedures that have been removed from the affected databases• Example: KTEB, RNAV (RNP) RWY 19



Only affects RNP-AR operators, only 5 procedures affected

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Continuous 360 Turn (NEW!)

• Item I• All NZ-2000 software prior to NZ6.1, 7018879-03036• All Primus ApexAll Primus Apex• All Primus Epic

• Fixed in Cessna Sovereign Phase 5.2

• Found August 2011

• Flying a procedure that has a short DF (direct to a fix) leg



y g p ( ) gfollowed by an AF (arc to a fix) leg at higher ground speeds results in the FMS performing a continuous 360 degree turn

• FMS may turn left or right• Found during software testing only

Found in lab testing only, no reports from field

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Continuous 360 Turn (cont.)

• Item I• Example below is for airport LICT, STAR procedure MEGAN1F

• Hawker 4000 system used for this example



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• LOPKO and D221S waypoints sequenced at the same time • Groundspeed is 243 KTS, FMS turning left instead of right

Continuous 360 Turn (cont.)



May turn wrong direction

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Procedure turns less than 10 NM (NEW!)

• Item H• All NZ-2000 software prior to NZ6.1, 7018879-03036

• Including all IC-615/800/1080 FMS platformsg p• All Primus Epic

• Fixed in -• Cessna Phase 5• Dassault EASy II• Embraer Load 23• Gulfstream Cert Foxtrot



• Hawker Load 20

• Found May 2011

• FMS may violate airspace for procedure turns less than 10NM

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• Example: • CYZR RWY 14, BAC14.ZR approach, note the P next to DURPO

indicating a procedure turn;

Procedure turns less than 10 NM (cont.)

indicating a procedure turn; • FMS approximate track (red and orange lines) based on

approximate speed shows aircraft outside of boundary• Yellow circle indicates the approximate boundary



Avionics –Technical Tips

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Technical Tips Epic/Apex Loading

• Follow Airframe OEM published loading procedures

• Disable firewalls and anti-virus protection software beforeDisable firewalls and anti virus protection software before attempting any load

• Disable all power saver/sleep modes on the laptop

• Check all connections for secure fit - PCMCIA card, Dongle, Terminating Resistor, T-connector, etc.

• Whether using ICS LTEPIC-25 (Dongle) or LANTAP-10, confirm



configuration per SIL A23-9999-030

• Avoid power interruptions to the aircraft during a data load

• Verify PCMCIA card is inserted into slot closest to CD-ROM drive

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Technical Tips Epic/Apex Loading

• Power down aircraft and wait 15 minutes before re-energizing aircraft/avionics power after an unsuccessful database load.

• If multiple attempts and 15 minute power down are unsuccessful in getting a module to load, attempt to “ping” the module before replacing it

• If module ping request is successful, attempt an Operational software target load to the failed module.

• If module ping request is unsuccessful, power cycle the aircraft



If module ping request is unsuccessful, power cycle the aircraft and ping module again. If module fails to respond after power cycle, the module may need to be replaced.

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Primus Epic INAV Data loading Tips

• Primus Epic INAV/Navigation Database CD Data loading Tips• Detailed list can be obtained from EpicINDS.com

• Includes tips for loading operational software, INDS CD’s and navigation databases



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Technical Tips EGPWS• Terrain Database Updates (1 – 2 per Year)

• Customer Must Register for Update Notification (www.egpws.com)

• Updates via PCMCIA card (Mark VI / VIII Requires SMART Cable)• Get PCMCIA w/Terrain Database on it From Honeywell for One-Time Fee

• Return to Honeywell for Future Updates Free Of Charge

• Customer Can Purchase PCMCIA from Smart Technologies & Download Terrain Database from Website for Update

• Mark V / VII

• PCMCIA Must Be ATA Format

• Smart Technologies P/N CU4011

• Mark VI / VIII

• PCMCIA Must be Non-ATA Format



PCMCIA Must be Non ATA Format

• Smart Technologies P/N CU10548

• Customer Can Purchase Blank PCMCIA from Honeywell• Mark V / VII

• P/N 300-1079-021

• Mark VI / VIII

• P/N 300-1314-003

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Technical Tips EGPWS• Terrain Database Update (Cont)

• Mark V / VII Internal Flash Memory Allocation• Original Mark V / VII has 32 Mb Memory

T i D t b 419 & S b t R i 80 MB M• Terrain Database 419 & Subsequent Require 80 MB Memory• Attempt to Load Terrain Database 419 & Subsequent on Computer w/o 80 MB

Memory will Result in Rendering the Computer Unserviceable (red LED)• Free 80 MB Hardware Mods Available

• 965-0976-003 Mod 4• 965-0976-040 Mod 2• 965-1076-001 Mod 2• 965-1076-040 Mod 1• All Other Computers Are Already Upgraded

• Software Updates



• Software Updates• Via PCMCIA Card On-Wing

• RAAS (Mark V / VII only)• On Ground Volume Adjust Test Procedures

• http://www51.honeywell.com/aero/Products-Services/Avionics-Electronics/Egpws-Home3/raas4/RAAS_Customer.html?c=21

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Technical Tips SATCOM

• Voice & Connectivity Problems• Are not necessarily a Satcom problem!• Can be Routers / Modems / Phone Systems / Antennas / RF Cablingy g• Ask flight crew if Voice and High Speed Data was inop• If a/c not High Speed Data equipped, does the SAT AFIS work?• Inmarsat does not “co-operate” with Iridium. Inmarsat will always win!

• Visual Inspection• Press the “TEST” button on the SDU (not the HPA!)

• Pushing the HPA Test button introduces an HPA BITE fault• The SDU monitors the HPA and records a false fault



• Monitor Red and Green LEDs of SDU / HPA / HD-710 on Power-up• Read and note information on SDU alphanumeric display• Are the LRU Cooling Fans working?

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Technical Tips SATCOM Required SATCOM Troubleshooting Tools -• CMTI Program – Available from local FSE• CMTI Tool Users Guide – Pub # A72-5111-251• SDU Maintenance Cable (RS-232 serial) per below:• SDU Maintenance Cable (RS-232 serial), per below:



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Technical Tips SATCOM Connect Laptop to SDU and Run CMTI• Main page shows Channel Status / Log-On Status / Satellite / GES



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SDU “Log All”From the CMTI Main Screen perform the following:

• Select “Transfers” along the top Menu Bar• Select “Log Transfers to PC”• Select “Log All Events” (Use the Tail# for filename)

• Select “OK” (Note where these files are being placed!)

The procedure can take around 25 minutes and will post the message, “The logall function is now completed”

Five files will now appear on your hard-drive:• N***.CEL – Call Event Log



• N***.HFL – Historical Failure Log• N***.CON – Configuration Log• N***.SEL – System Management Event Log• N***.DEL – Data Event Log

E-mail the resultant 5 files to your local Honeywell FSE, or TOC for evaluation.

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Technical Tips High Speed Data

HD-710 High Speed Data Unit -• Download LRU Information for Troubleshooting• Requires a special interface cable to the front of the HD-710 if the installer did

not provision a HSD maintenance connector in the cabin.



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Technical Tips High Speed Data Connect a Laptop computer and run HyperTerminal, configured per:



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Technical Tips High Speed Data • Type “maint” to enter the HD-710 terminal• At the menu bar select “Transfer”• In the dropdown select “Capture Text”



Flower BoxShows Current FaultsNote: If Message is “Missing INS Track” – Disregard.

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Technical Tips High Speed Data • Save to Desktop (or easy to find location) using Tail # as filename



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HD-710 Maintenance ScreenNote: SBB converted units haveFirmware at V17 4

MENU 2 1252-A-3600-02 FIRMWARE V17.4 AIR

A set veh-relative azimuth E set veh-relative elevationK desired az veh-rel velocity R resume automatic steeringT enter time of day N annotate log fileL re-enter logon password V get firmware versionsZ reset 1252-A-3600-02 U Qualification Test ApplicationP print duart characters J solicit bad duartS set satellite longitude Y check calibration tableB maintenance port baudrate G manual antenna steering

<CTRL> N next menu <CTRL> O previous menu = select reports

Firmware at V17.4



NOTE: Scroll to different Menus by selecting <CTRL> N or <CTRL> O and <ESC> to exit Sub-Menus and Reports.

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HD-710 Maintenance MENU 3Scroll to MENU 3 Select & Record Menu Items:

L – List EEPROM

MENU 3 1252-A-3600-02 FIRMWARE V17.4 GND

L list EEPROM S list event logE reset EEPROM C clear event logM misc. EEPROM parameter N EMS serial numberF list call log G clear call logO list ORT P ocean region parameterI set all LES id's H list SCM/CP ORTK set CP ORT parameter R copy CP ORT to SCMT write defaults to CP ORT U clear SCM ORT

O – List ORTS – List Event Log



T write defaults to CP ORT U clear SCM ORTV bulletin board sat longitudes B list channel card event logW list channel card PDBs<CTRL> N next menu <CTRL> O previous menu = select reports

Once the Text File is captured, turn Capture Text OFF then send file to local Honeywell FSE, or TOC for evaluation.

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HD-710 “Report 69” Diagnosis From MENU 3 Type “=“ to get into ReportsType “69” <ENTER> <ESC>

Channel to Noise figure (>55)

Attached to I4 Satellite

Channel on SwiftBroadBand (bgan)

On Americas Satellite Beam 9

Channel Card Temp (<58)



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Technical Tips Cabin Management Systems

• Legacy Baker / Honeywell Manuals and Publications• Available through Honeywell Technical Publications Portal

• C Series (CAN Bus) Cabin Systems Troubleshooting• C- Series (CAN Bus) Cabin Systems Troubleshooting• Must have a/c Cabin System Specification, aka “Config” (Doc# 720-xxxx-xxx) to understand

functionality and equipment integrated. Contact your local FSE for your a/c document• Must have a copy of MHCom, the system GUI for troubleshooting on a laptop. MHCom v1.0-

v7.01 for MHP-I and MHCom 5.0 and higher for MHP-II• Determine if MHP-I or MHP-II is installed; Locate CMS RS-232 Maintenance Port• “Ping” LRUs on the CAN Bus to determine functionality, bus breaks, etc.• For total system failure-Validate CAN Bus impedance as 60 ohms +/- 5 ohm between pins 3 & 4

of any un-powered, a/c wiring Switch Panel connector• Reload Database into suspect LRU prior to R&R of unit. Contact local FSE for s/w



• C-Series Training and Literature• Intro To C Series Cabin Systems : Breeze Presentation - HW Training Solutions Online• C Series Technical Training Guide : Pub # TRN-56081-1025-01• Maintenance and Troubleshooting with MHCom : Pub # OM-56081-1009-01• Latest Version of MHCom software available (v7.01)

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Technical Tips Autopilot

Tip: Determine whether it is an Autopilot or Flight Director Issue

• Autopilots don’t porpoise – they try to keepith i tup with inputs

• The Autopilot and Flight Director have to behappy together to work

• System Needs• Valid Air Data Info

• Valid Attitude/Heading Info

• Good Servo Feedback Info

• Autopilot is an attitude based stabilizer



• Autopilot Computer• Commands Servo’s/Actuators

• Flight Director Computer• provides lateral and vertical guidance for the pilot/autopilot to follow

• Nulls out the difference between What Is and What is Requested

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Technical Tips Autopilot Troubleshooting Required Info

Squawk: “My a/c wing walks.”

ASK:

1. What F/D mode, altitude, airspeed, time in flight?

2. Does the issue remain when the pilot hand flies the flight director commands?

Squawk: “My a/c porpoises.”

ASK:



ASK:

1. What is the flight director mode? Altitude Hold? Vertical Speed Hold? Indicated Airspeed Hold?

2. With no modes selected does the autopilot porpoise?

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Technical Tips AHRS

• Handle like eggs!

• Use only specifically designed shipping carton supplied byUse only specifically designed shipping carton supplied by Honeywell

• Always provide adequate time for spool up/down

• Insure clean a/c power to gyro and AFGS components

• 3 minute good/bad rule

• Keep a/c away from high current devices that may magnetize flux valve hardware for directional gyros



magnetize flux valve hardware for directional gyros

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Technical Tip Inertial Reference System

• Honeywell Continues to see a high rate of IRU’sHoneywell Continues to see a high rate of IRU s removed from aircraft for high drift rates

• Before removal, please review:• IRS End of Flight Accuracy Check

• IRU Navigation Tips (Honeywell Publication M28-3341-005)

• FYI there is a known Anomaly; Check IRS x Position”



• FYI there is a known Anomaly; Check IRS x Position nuisance message may be seen after landing.

• Or Contact Your Local Honeywell FSE

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Technical Tip IRS Accuracy Check



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Technical Tips IRU Magnetic Variation (MAGVAR) Map

• Upgrades Available• Upgrades Magnetic Variation Map projected to 2015 – 2025• Better Gyro’s• 10 X Increased Reliability• Less Weight (Smaller Units)

• HG2001GD20 (Laseref IV)• Replaces Laseref III - HG1075AE02/AE03/AE04, HG1076AA01• Replaces Laseref III - HG2001AB02, HG2001AB03• Ref Document D201009000035

• HG2001GD40 (Laseref IV)



• Replaces HG2001GD03, HG2001AC02/AC10/AC20, HG2001GC02/GC03, HG2001DG03

• Ref Document D201010000004

• HG2011AC30 (AH-900)• Replaces HG2011AC03• Ref Document D201010000005

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Technical Tips FMS

• Hyperstart• Reboots Computer Internally• Clears Some Small Glitches

• Return to Service• Return to Service• Returns Information on Software Version and Configuration• Operator Must Write Down All Info Given

• Control D• Captures Events During a Span of Time• Not a Fault Log type Download• Uploads Very Small Files to Data Loader• Must Be Sent to Phoenix for Translation

• IAC/NZ On-Wing Battery Change• IAC (Primus 2000 Systems) Ref TNL A23 1994 005



• IAC (Primus 2000 Systems) Ref TNL A23-1994-005• NZ-2000 (All Other Honeywell A/C Systems) Ref TNL A23-6111-001

• Notes• FMS Seminars Available Year Round• Keep Copy of Custom Database On-Board• Technical Newsletter A23-6111-001 for NZ-2000 Battery Replacement

Procedures Can Be Obtained From Your Local FSE!

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Pilot Manuals/Guides/Handbooks

Contains recommendations on how to operate Honeywell electrical



Contains recommendations on how to operate Honeywell electrical systems. To discuss operational questions, please call the Pilot Advisor Group at 602-231-2697.Booklets can be downloaded from Technical Pubs. Website or request hard copy (nominal fee) [email protected]

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• Access the Honeywell portal: https://portal.honeywell

FSE Locator “Avionics”

p p y.com/wps/portal/aero

• No I.D. or Password required.

• Enter Business Segment.

• Select by Region & State.



Support Locator

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