Home Owner’s Manual Owner's Manual- low re… · 1 COMMUNITY MANAGEMENT TEAM 1.1 Who We Are TECOM Community Management (“TCM”) which is owned by TECOM Investments FZ-LLC (“Master

Home Owner’s Manual

CONTENTS

1 Community Management Team..................................................................................................................................................... 06

2 Useful Information and Services Directory................................................................................................................................. 10

3 Sales, Leasing and Moving In/Out Policy..................................................................................................................................... 16

4 Safety and Security Policy............................................................................................................................................................... 20

5 Permitted Use Policy......................................................................................................................................................................... 24

6 Villa Lantana Precinct Common Areas and Leisure Facilities Policy................................................................................... 28

7 Traffic, Parking and Vehicle Registration Policy........................................................................................................................ 34

8 Waste Management and Sustainability Policy........................................................................................................................... 38

9 Pet Approval and Registration Policy........................................................................................................................................... 42

10 Tables of Fees and Penalty Fines................................................................................................................................................... 46

11 Villa Appearance and Maintenance Policy.................................................................................................................................. 50

12 Villa Alterations Policy....................................................................................................................................................................... 56

13 Servicing and Preventative Maintenance..................................................................................................................................... 64

14 Home and Contents Insurance Policy........................................................................................................................................... 68

15 Household Staff and Service Provider/Contractor Policy....................................................................................................... 70

SECTIONS PAGE

V I L L A L A N TA N A | 3

WELCOME

Welcome We thank you for choosing a Villa Lantana home.

We recognize that your new home represents an important investment and so a great deal of care and workmanship has gone into its construction and the establishment of your community. Your home along with the community and recreational facilities are designed to meet your needs and those of your family.

This Home Owners’ Manual (“Manual”) provide an outline of the key information, rules and procedures related to living in Villa Lantana. This Manual will help everyone in the community, to create and maintain a harmonious living experience and protect your investment. All owners, residents and visitors are bound by the provisions set out in this Manual and adherence will be monitored and enforced by TECOM Community Management (“TCM”).

The provisions of this Manual do not replace the provisions of the governance documents for Villa Lantana. Instead, they are designed to supplement and provide an accessible overview of how Villa Lantana will be operated and managed. This Manual (and the attached Forms) may be amended and/or provisions inserted or deleted by us at our sole discretion (or by the Master Developer at the Master Developer’s request) from time to time. Such amendments will be notified to you.

We request you to familiarize yourself with this Manual and please feel free to contact us if you require further clarification.

We wish you a comfortable and enjoyable stay in your new home.

Villa Lantana


YOUR COMMUNITYMANAGEMENT TEAM

1 COMMUNITY MANAGEMENT TEAM

1.1 Who We Are

TECOM Community Management (“TCM”) which is owned by TECOM Investments FZ-LLC (“Master Developer”) is an entity that has been created to manage, maintain and enhance all of TECOM Group’s communities, across Dubai.

1.2 Our Appointment

THE MASTER COMMUNITY

Villa Lantana is a precinct which is part of the Dubai Science Park (the “Master Community”) located in Al Barsha South Second, Dubai. The Master Developer has appointed us to be the community manager for the Master Community and to operate and enforce the terms of the ‘Master Community Declaration’ for the benefit of the Master Community.

VILLA LANTANA

Villa Lantana is a ‘Jointly Owned Property’ and is comprised of ‘Villas’ and ‘Villa Lantana Precinct Common Areas’ which are collectively owned (in undivided shares) by all of the Villa owners within Villa Lantana (in accordance with each Villa’s allocated entitlements calculated under the Jointly Owned Property Law – Law No. 7 of 2007, the “JOP Law”).

As a Jointly Owned Property, Villa Lantana is required under the JOP Law to form an association of the Villa owners (referred to as the “Villa Lantana Precinct Association”) which is governed by the terms of the Villa Lantana Precinct Jointly Owned Property Declaration (the “JOPD”), a draft copy of which was provided to you when you entered into your sale and purchase agreement as the first purchaser of Villa (the “Original Villa SPA”).

All Villa owners, and residents and all persons having a legal interest in a Villa are bound by the provisions contained in both the Master Community Declaration and the JOPD. Together, the Master Community Declaration and the JOPD form the ‘Governance Documents’ for Villa Lantana.


1.4 Our Responsibility to You

TCM, as your Villa Lantana Association Manager, will deal with the day-to-day operation of the community and any concerns of the residents within the community. We shall also operate and enforce the rules, procedures and regulations set out in this Manual and in the Governance Documents.

All communications to TCM should be directed to our dedicated customer care team (“Customer Care”) in the first instance and Customer Care will direct your communication to the appropriate personnel.

In accordance with the JOP Law and the requirements of RERA, we will assist the Villa Lantana Precinct Association to comply with its obligations with respect to the maintenance, appearance and upkeep of all the Villa Lantana Precinct Common Areas, including the Villa Lantana Community Facilities. TCM will also liaise with the elected board of the Villa Lantana Precinct Association with respect to the preparation of budgets, collection of service charges, and we will arrange and attend meetings with the board to receive feedback on our services.

1.5. The Master Developer

The Master Developer as represented by TECOM Commercial Department (or such other person or entity as may be designated by the Master Developer from time to time) will be responsible for the assessment of all applications for alterations and the enforcement of all rules and regulations relating to the appearance and maintenance of all Villas in Villa Lantana.

All communications to TECOM Commercial Department should be directed to Customer Care in the first instance and the Customer Care will direct your communication to the appropriate personnel or department of the Master Developer.

When a Villa is purchased, the new owner automatically becomes a member of the Villa Lantana Precinct Association, and when a Villa is sold by an owner (in accordance with the transfer requirements and procedures set out in the Governance Documents and the provisions of this Manual) the owner automatically ceases to be a member of the Villa Lantana Precinct Association.

In accordance with the terms of the Governance Documents, and to ensure the efficient and effective operation of your community, we have been appointed by the developer of Villa Lantana, DBT One Residential Projects LLC (the “Developer”), for and on behalf of the Villa Lantana Precinct Association and to the fullest extent permissible under the applicable law, to be the ‘Villa Lantana Association Manager’ for Villa Lantana who shall be responsible for the management and operation of “Villa Lantana Precinct Common Areas”.

1.3 Our Objectives

Our aim is to ensure that your community is managed to the highest international standards, by our team of dedicated staff who have expertise across all aspects of community management. We work hard to ensure your investment is protected, and value is added in the process, not just in the short term, but for the foreseeable future.

TCM’s policy is to operate with full transparency and accountability. By way of example, all of our annual service charge budgets are carefully reviewed and vetted before presentation to RERA for their approval and our community financials are audited on a yearly basis in accordance with international financial reporting standards by a RERA-approved auditor.

We will work to ensure that the maintenance of, and improvements to, your community are in line with the highest international standards, whilst ensuring full compliance with all regulatory bodies and authorities such as RERA. Overall, TCM will deliver three valuable core services relating to your community being: community financial management, community enhancement and effective community relations.


1.6. Customer Care

Customer Care will be responsible for assisting you with all of your communications and/or concerns and will ensure that all communications and/or concerns are dealt with as swiftly as possible.

1.7. How to Contact Customer Care

TCM:

Toll Free ........................................................................................... 800-LANTANA (5268262)

Email ................................................................................................ [email protected]

Timings ........................................................................................... Accepting calls and requests 24/7


USEFUL INFORMATIONAND SERVICES DIRECTORY

2. USEFUL INFORMATION AND SERVICES DIRECTORY2.1. Key Telephone Numbers

HOSPITALS

Private:

Al Zahra Private Medical Center........................................................... +971 4 331 5000

American Hospital..................................................................................... +971 4 336 7777 / 337 6699 / 337 6645

Mediclinic Welcare Hospital.................................................................. +971 4 282 7788

Saudi German Hospital............................................................................ +971 4 389 0093

CEDARS - Jebel Ali International Hospital....................................... +971 4 881 4000

MediCentres, Motor City......................................................................... +971 4 360 8866

Iranian Hospital.......................................................................................... +971 4 344 0250

Belhoul Speciality Hospital................................................................... +971 4 214 0399 / 273 3333 / 214 0257

Medcare Orthopaedics and Spine Hospital...................................... +971 4 376 8400

Canadian Specialist Hospital................................................................. +971 4 336 4444

Neuro Spinal Hospital.............................................................................. +971 4 342 0000 / 315 7777

Mediclinic City Hospital.......................................................................... +971 4 435 9999

Zulekha Hospital........................................................................................ 600 524 442, +971 4 267 8866

Public:

Al Wasl (Maternity, Children, Burns)............................................................. +971 4 334 1111

Dubai Hospital (General)............................................................................ +971 4 271 4444

Rashid Hospital (Road accidents, General, Trauma)................................ +971 4 337 1111


EMERGENCY NUMBERS

Ambulance and Police................................ 989 / 999

Police (non-emergency)............................ +971 4 609 6999

Electricity and Water................................... 991

Emergency Services (Dubai).................... +971 4 223 2323

Fire..................................................................... 997

OTHER IMPORTANT NUMBERS

Dubai coast (Dubai Maritime City Authority).......................................................................................................................................................................................... .... 800 4806

Dubai Municipality...................................................................................................................................................................................................................................... 800 900, +971 4 221 5555

Road service (AAA).................................................................................................................................................................................................................................... 800 4430

Taxis................................................................................................................................................................................................................................................................. +971 4 208 0808

Telephone Directory................................................................................................................................................................................................................................... 180 / 181

Amer Service, General Directorate of Residency and Foreigners Affairs ............................................................................................................................... 800 5111

Dubai Consumer Protection..................................................................................................................................................................................................................... 600 545 555(for consumer complaints to Consumer Rights Section at Dubai Economic Department) Al Ameen........................................................................................................................................................................................................................................................ 800 4888

AIRPORT AND FLIGHTS

Dubai Airport Flight Information Voice Portal................................ +971 4 216 6666

Dubai International Airport.................................................................... +971 4 224 5555

Flight Enquiry............................................................................................. +971 4 224 5777

Emirates........................................................................................................ 600 555 555

Dubai Weather Forecast.......................................................................... +971 4 216 2218(from Dubai Meteorological Office at Dubai Airport)

Flydubai........................................................................................................ +971 4 231 1000

V I L L A L A N TA N A | 1 2

2.3 Water and Electricity

Water and electricity are provided to your Villa by Dubai Electricity and Water Authority (DEWA). To register your account, you will need to apply for a transfer of connection from the Developer of the Villa Lantana to your name.

You will need the following documents along with the water and electricity deposit and the DEWA application form (which can be found in the standard Forms section at the back of this Manual):

• valid passport copy • proof of premises ownership or tenancy contract • your DEWA account number (if an existing customer) • water and electricity meter reading from the meter box in front of your home

CONTACT INFORMATION FOR DEWA:

DEWA Main Office....................................................... Next to Wafi Shopping Mall

Bur Dubai, Dubai, UAE

Tel..................................................................................... +971 4 304 1304

Web................................................................................. www.dewa.gov.ae

Email............................................................................... [email protected]

2.4 Telephone, TV, and Internet Connections

Your Villa is ready for direct connection to phone, television and internet services. All the telecommunications, entertainment and information technology services will be provided by du.

All Villas are equipped with multiple sockets through which the landline, broadband, and TV signals are routed eliminating the need for further cables and dishes. This means you will receive just one bill for all your services and you can use various sockets in your home for these services interchangeably.

FOR MOBILE ENQUIRIES

Email.................................................................... [email protected]

Call ....................................................................... 155 (from your du mobile) or 800 155 (from any UAE phone) +971 55 5678 155 (from overseas)

Fax........................................................................ +971 4 365 6555

FOR HOME ENQUIRIES

Email.................................................................... [email protected]

Call....................................................................... +971 4 390 5555 (from any phone)

Fax........................................................................ +971 4 365 6555

DU MAIN OFFICE

Call........................................................................ +971 4 360 0000

Office hours....................................................... 8:00 am to 4:00 pm

Location............................................................. Al Salam Tower, Dubai Media City

Dubai, UAE


FOR FIXED AND OTHER SERVICES ENQUIRIES

Email .................................................................. [email protected]

Fax ...................................................................... +971 4 391 8867

Call ..................................................................... 188 (direct from your du mobile) or 800 188 (from any UAE phone) +971 4 369 9188 (from overseas)

Please note du requirements are subject to change without prior notice and therefore before visiting them you should contact du customer care to ensure you have all relevant documents.

2.5 Postal Service

Emirates Post offers several options for postal service and mail delivery. Through the “My Home” package you will be able to receive your own mail box at your villa. Residents are solely respon-sible for mail pick-up and payment of subscription fees. To arrange for P.O. Box, please contact the post office near your home or office.

IMPORTANT NOTE: Permission must be obtained from TCM (through Customer Care) prior to the installation of an Emirates Post mailbox and Villa owners must receive prior approval to the proposed location of the Emirates Post mailbox before proceeding with the installation works.

EMIRATES POST

Telephone ................................................................. +971 4 334 0033

Fax ............................................................................... +971 4 334 0333

Email ........................................................................... [email protected]

Subscription Info.................................................................................................................. https://www.epg.gov.ae/portal/_en/service.xhtml?service=service84

2.6 Department of Protective Systems

If you require CCTV systems to be installed in your Villa, you will need to comply with all of the guidelines issued by the Department of Protective Systems (a sub-department of Dubai Police General Head Quarters).

Address .............................................................. Behind Al-Qusais Police Station

Beirut Street, Al-Qusais 2 Dubai

P.O. Box .............................................................. 30306, Dubai

Telephone ......................................................... +971 4 702 3666

Fax ....................................................................... +971 4 702 3555

E-mail ................................................................. [email protected]

Working Hours ................................................ Sunday - Thursday

7:30am - 2:30pm


SALES, LEASINGAND MOVING IN/OUT POLICY

3 SALES, LEASING AND MOVING IN/OUT POLICY

3.1 NOC Requirements

(a) Villa owners must obtain a No Objection Certificate (“NOC”) from TECOM Commercial Department in order to sell a Villa. The Villa owner must contact Customer Care in the first instance in order to ensure the request for an NOC is dealt with by the appropriate personnel.

(b) An “NOC Request Form” must be submitted at least ten (10) business days prior to the proposed sale of the Villa.

(c) Your service charge account must be in good standing prior to issuance of an NOC. Major violations, outstanding arrears of Villa Lantana Precinct Service Charges, unauthorized Villa modifications and alterations and/or outstanding penalties/fines will delay issuance of the NOC.

(d) All new residents in Villa Lantana (including the tenants) must be provided with a copy of this Manual and fill-in the “Resident Registration and Information Form” attached to this Manual as part of the NOC process. Failure to do so will prevent an NOC from being issued by TCM and will delay your move and access to Villa Lantana will be prohibited by TCM.

(e) No one will be permitted to sell a Villa unless an NOC is obtained from TECOM Commercial Department.

3.2 For Sale/for Lease Signage

(a) One ‘For Sale’, ‘For Lease’ sign may be posted, placed in the ground, near the garage or near the front door, within the plot of the Villa. The sign must be a maximum size of 90 cm x 65 cm.

(b) Real estate agents must NOT leave their board / signage after the sale/lease of a Villa.

(c) Any signage that does not adhere to the above standard will be removed from the site at the Villa owner’s expense.


3.3 Sales Policy

(a) All new residents in Villa Lantana must be provided with a copy of this Manual and fill in the Resident Registration and Information Form attached to this Manual as part of the NOC process.

(b) In order to obtain an NOC for the sale or transfer of a Villa the following must be provided

to TCM (via Customer Care) along with the NOC Request Form:

Required Documents – From Seller:

• NOC Request Form (duly signed);

• Copy of title deed or copy of land registration from Dubai Land Department;

• Valid copies of passport and visa of all named parties on the title to the Villa; and

• Current dated cheque in the name of the Villa Lantana Precinct Association for the applicable fees.

Required Documents – From Buyer:

• Valid copies of passport and visa of all named buyers of the property;

• Copy of the signed sale and purchase agreement; and

• A signed letter to confirm that the buyer will pay for all charges (service charges, administration fee, etc.) as mentioned in the Original Villa SPA and will accept all responsibility for the Villa including any outstanding payments from the date of transfer of Villa.

3.4 Leasing Policy

(a) Prior to entering into a lease of its Villa, a Villa owner must ensure that all of the Villa Lantana Precinct Service Charges have been paid in full. When a Villa owner or occupier applies for a move in permit for a new tenant, TCM will establish whether any Villa Lantana Precinct Service Charges are outstanding. If any Villa Lantana Precinct Service Charges are outstanding the Villa owner or occupier and/or new tenant may be denied access cards and/ or a move in permit and/or access to the Villa Lantana Precinct Common Areas and the Villa Lantana Community Facilities at TCM’s discretion until such outstanding Villa Lantana Service Charges (and any related compensation or fees) are paid in full.

(b) All tenancy contracts entered into by a Villa owner must be registered with the relevant authorities in accordance with applicable laws and must also be registered with TCM using the “Notification of Lease or Renewal Form” in the form attached to this Manual.

(c) If TCM is not provided with a copy of a Villa owner’s tenancy contract and registration confirmation, and TCM has not issued an NOC confirming that the Villa owner has paid all outstanding Villa Lantana Precinct Service Charges, the tenant shall be denied access to Villa Lantana.

(d) For the avoidance of doubt, a tenant is not entitled to take possession or move into a Villa unless the Villa owner has complied with this policy and has paid its Villa Lantana Precinct Service Charges (and all other monies payable under the Governance Documents and this Manual) in full, and is not otherwise in breach of its obligations herein.

(e) Leases must comply with the rules and policies set out in this Manual, including in particular, the prohibition to lease a Villa for less than twelve (12) months or to convert the Villa into a shared occupancy scheme.


3.5 Moving In/Out Policy

(a) Moving trucks and contractor vehicles may only enter the community during standard working hours, excluding Fridays and public holidays and must be registered in accordance with the procedures set out in this Manual following submission of a “Move In/Move Out Request Form” in the form attached to this Manual.

(b) The Move In/Out Request Form must be submitted to TCM at least five (5) working days prior to the intended move in/out date, which when approved, TCM shall issue a move in/out permit, which must be presented before the security team.

(c) Prior to entering into a lease of its Villa, a Villa owner must ensure that all of the Villa Lantana Precinct Service Charges have been paid in full. When a Villa owner/Occupier submits a Move in request form for a new tenant, TCM will establish whether any Villa Lantana Precinct Service Charges are outstanding. If any Villa Lantana Precinct Service Charges are outstanding the Villa owner or occupier and/or new tenant may be denied access cards and/or a move in/out permit and/or access to the Villa Lantana Precinct Common Areas and the Villa Lantana Community Facilities at TCM’s discretion until such outstanding Villa Lantana Service Charges (and any related compensation or fees) are paid in full.

(d) All Villa Lantana Precinct Common Areas must be kept clean and tidy throughout the move in/out and appropriate arrangements must be made by the resident to dispose of any bulky or excess materials.

(e) During a move in/move out, the resident is responsible for any damage caused to the Villa Lantana Precinct Common Areas while moving in/out (either caused directly or by the appointed movers company).


SAFETY ANDSECURITY POLICY

4 Safety and Security Policy4.1 Community Safety

The security of all residents within Villa Lantana is of key importance to us and we have instituted a number of measures to ensure that Villa Lantana is a safe and secure environment. Some of our key security measures for the community are as follows:

the installation of security gates at the entrance to the community;

the implementation of a security patrol regime by our security staff both during the day and throughout the night;

24/7 emergency contact number to enable you to contact our dedicated security team for all of your emergency security concerns;

the training of our security staff in basic fire-fighting and emergency first aid; and

requiring residents to register all resident staff members and contractors under a Household Staff and Service Provider/Contractor Policy (see Section 15 of this Manual) so we know that all workers are legitimately living or working in the community.


4.2 Villa Security

Owners should ensure that all doors, windows and openings are closed and securely locked when their Villa is not occupied. In the event that a Villa is not safely secured, we reserve the right to enter and secure the Villa at the owner’s cost and without any liability on the part of TCM.

Owners may install a discrete private security system at their Villa, however, any CCTV installed must only view the private plot limits, not the Villa Lantana Precinct Common Areas or other Villas and must be in full compliance with the Department of Protective Systems guidelines (whose contact details are contained in Section 2 of this Manual). Any cabling should be concealed in ducting harmonious with the Villa design and consistent with the “Architectural Guidelines” which are contained in the Master Community Declaration.

4.3 Fire Emergencies

In case of fire emergency, it is important to always remain calm, remember the following procedures, and execute them as quickly as possible:

• keep clear of flames and remember that smoke is deadly, most fatalities result from smoke, not fire;

• stay low to avoid smoke inhalation;

• warn others in the home;

• notify other residents in the neighborhood of the fire hazard;

• never attempt to extinguish a fire when the flames are higher than desk height. If the fire is uncontrollable, leave and close all doors behind you. Feel doors for heat before opening;

• do not re-enter the building for any reason (until clearance is given by the fire authority);

• use the nearest telephone or mobile phone at a safe location to call emergency number;

• follow instructions given by the fire department representative/operation room representative; and

• inform the security control room.

In case residents witness any fire emergencies they should contact the 24/7 Security Command Control Centre via the emergency number for the zone +971 4 360 1777.

Please note that the witness is requested to provide the below information to the emergency line responder:

• type of emergency;

• resident witness’ name and contact number;

• location of the incident i.e. Villa , type of fire (chemical/electrical etc.); and

• further details about the incident and its cause.

4.4 Fire Safety Rules

(a) All Villa owners and residents must comply with the rules and directions of the Master Developer with respect to any fire, safety and health regulations and security procedures implemented from time to time by the Master Developer and the requirements of all relevant authorities (as defined in the JOPD) including emergency evacuation drills and procedures.

(b) Combustible materials shall not be stored in any Villa so as to create a fire hazard to the building or its occupants and neighbors. This rule does not apply to chemicals, liquids, gases or other material used or intended to be used for domestic purposes or as may be required for cooking purposes contained in appropriately sealed containers, or any chemical,


4.5 Lost and Found

Any lost and found items should be notified or reported to the security team by contacting Customer Care. If you find an item, you can either report it to Customer Care or bring it to the nearest security team and please provide them your name, contact numbers and the date, time and location where the item was found.

If you have lost an item, you can either contact the security team or the local authority or also provide Customer Care with details of the lost item, the time and the place the item was last seen. If you believe that your item was stolen, please contact the authorities directly.

liquid, gas or other material in a fuel tank of a motor vehicle or internal combustion engine.

(c) All residents must keep free and unobstructed all areas designated as fire access areas, fire assembly areas, access ways and the like at all times.

(d) Greasy or oily rags or materials subject to spontaneous heating shall be deposited in a proper safety container or be removed from the Villa.

(e) Lint traps in laundry equipment shall be cleaned regularly to prevent excessive accumulation of lint.

(f) All ashes shall be stored in proper safety containers and combustible materials shall not be stored with ashes in the same container.

(g) Unsafe cooking practices such as deep fat frying, using too much heat, leaving stoves unattended and wearing loosely hanging sleeves must be avoided.

(h) Unsafe electrical appliances and frayed extension cords or use lamp wire for permanent wiring must not be used.

(i) The use of open flames (other than a gas cooker in the kitchen) in a Villa is prohibited.

(j) It is recommended that owners install smoke alarms which should be regularly tested.

(k) Portable and space heaters must be kept at least one metre from anything that can burn.

(l) Water should be placed on all cigarette butts before putting them in the garbage.


PERMITTED USE POLICY

5 Permitted Use PolicyCommunity living necessitates the agreement by all stakeholders within the community to be considerate to each other, cognisant of each other’s personal space and to employ standards of behaviour that foster good community relations and create a harmonious living environment for everyone.

The following rules are not designed to interfere with the quiet enjoyment by residents of their Villas, but are necessary to ensure that everyone knows their rights and obligations to each other, and that they will have redress if their rights as a resident within Villa Lantana are infringed or violated.

5.1 Permitted Use Rules

5.1.1 RESIDENTIAL USE ONLY

(a) Villas must be used strictly for residential purposes by single families. As such, only the owners, tenants and their direct family members, guests and domestic employees may reside in a Villa.

(b) The permitted use of a Villa may not be changed and residents shall strictly adhere to the terms of easements and restrictions benefiting or burdening their Villa imposed by the Governance Documents and this Manual. No resident may use the Villa Lantana Precinct Common Areas for its own purposes (including as a private garden).

(c) Villa owners must comply with the leasing policy set out at Section 3 of this Manual and Villas must not be leased for periods of less than twelve (12) months. Partitioning of a Villa for the purposes of leasing / sub-leasing individual rooms is strictly prohibited.

(d) Villas must not be used as part of a shared occupancy plan. A shared occupancy plan is a scheme that provides for:

(i) any division of the Villa on a time increment basis of chronological periods, or any agreement, plan, program or arrangement under which the right to use, occupy, or possess the Villa is accorded to various persons, either corporate, individual or otherwise on any basis, for value exchanged at any time, whether monetary or like-kind use privileges, according to a fixed or floating interval or period of time or any other period of time, including those products commonly known as timeshare, fractional, or private residence clubs;


(ii) any joint ownership, whether or not ownership is deeded, of the Villa where unrelated owners (i.e. non-family members) share and enjoy use or occupation of the Villa according to a periodic (fixed or floating) schedule based on time intervals, points or other rotational system;

(iii) any club or program, the membership of which allows access and use of one or more properties by its members based on availability and reservation priorities, commonly known as destination clubs (equity or non-equity) or vacation clubs; or

(iv) any plan or program analogous to the above.

(e) Villas must not be used for any illegal or immoral act nor for any use that may harm the reputation of the community. No resident shall engage in any activity in their Villa that is in violation of any law, ordinance, statute, rule or regulation of Dubai and/or the United Arab Emirates.

(f) No business or commercial activity to which the general public is invited shall be conducted within any Villa.

(g) The owner of a Villa is responsible for ensuring that all residents and visitors comply with the Governance Documents and the provisions of this Manual.

(h) A Villa owner must use all reasonable endeavours to keep its Villa secure from theft or robbery at all times including ensuring that all doors, windows and openings are closed and securely locked when its Villa is not occupied.

(i) If Villa will be unoccupied for more four (4) weeks the Villa owner (or occupier) must ensure measures are in place for the upkeep and maintenance of landscaping, pest control inspections and waste removal, etc.

5.1.2 NOISE, NUISANCE AND PRIVACY

(a) Residents must not cause a nuisance to other residents and nothing shall be done or maintained in any part of the community (including any Villa) which may be or may constitute an annoyance or nuisance.

(b) Things that constitute a nuisance shall include the following:

(i) Causing noise, smells, smoke and vibrations;

(ii) unsightly installations and excessive illuminations;

(iii) pet noise (including barking dogs);

(iv) televisions, stereos, musical instruments played too loud;

(v) revving car engines, revving motorcycles and car stereos;

(vi) parties which can be heard from adjacent gardens or the Villa Lantana Precinct Common Areas; and

(vii) noisy garden equipment and air conditioning units.

(c) All noise should be kept to an acceptable level, including the use of radio, hi-fi equipment and television sets and should not cause disturbance to fellow residents at any point of time.

(d) Noise levels within the Villa Lantana Precinct Common Areas should be kept to a minimum at all times and in particular between the hours of 22:30 pm and 08:00 am.

(e) Garden equipment and power tools must not be used before 8:00 am or after 6:00 pm.


(f) No activities shall be carried out in any part of Villa Lantana that may unreasonably interfere with the privacy of any resident and residents must avoid any attempt to look into a neighboring Plot or to look into the windows of neighboring structures.

(g) Residents may take reasonable measures to protect their own privacy through the design of their window treatments and landscaping as long as it confirms to the provisions set out in this Manual, however, no structures may be erected or changes to the boundary walls made except strictly in accordance with the Villa Alterations Policy in Section 12 of this Manual.

5.1.3 CODE OF CONDUCT

(a) Soliciting of goods and services and any religious or political activity is not permitted.

(b All marketing materials which are intended by a resident to be distributed in the community must be approved by TCM in terms of content and distribution.

(c) All residents must, when in the Villa Lantana Precinct Common Areas, wear appropriate and decent clothing and shall not use foul language or behave in a manner likely to cause offence or embarrassment to the other residents.

(d) Residents are responsible for the conduct of family, friends and visitors and should ensure that their behaviour is acceptable to all residents and that people and property within the community are protected.

(e) Residents must treat TCM, Customer Care and their employees cordially. Abusive behaviour and language will not be tolerated and will be treated as a serious violation.

(f) Hunting, trapping and discharge of firearms and the use of toy guns and air guns which can inflict injury to persons and/or damage to properties are expressly prohibited within Villa Lantana.

(g) No open fires (save for barbecues) shall be lit or permitted within Villa Lantana.

(h) Fireworks or other incendiary devices or displays are strictly prohibited within Villa Lantana.

(i) Activities or conditions which endanger the health and/or safety of others are prohibited.

(j) The act of littering, graffiti or vandalism is expressly prohibited within Villa Lantana and a resident shall be held liable for the cost of cleaning, repaint, repair or replacement resulting from any such prohibited activity carried out by a resident or their guests. All incidents of serious vandalism will be reported to Dubai Police for their further action.

(k) Any damage caused to the Villa Lantana Precinct Common Areas or to property within the Villa Lantana Precinct Common Areas including but not limited to grass, footpaths, furniture and equipment will be assessed by TCM and any repairs or replacement costs shall be borne by the responsible person. The resident will be responsible for any damage or loss caused by its guests or visitors.


VILLA LANTANA PRECINCT COMMON AREAS AND LEISURE

FACILITIES POLICY

6 Villa Lantana Precinct Common Areas and Leisure Facilities PolicyVilla Lantana has been carefully masterplanned for closely-knit community living. Residents will have ample opportunities to meet, relax and enjoy Villa Lantana’s pleasant surroundings, with a range of leisure and fitness options to ensure a wonderful quality of life for the entire family.

YOUR COMMUNITY FACILITIES INCLUDE:

We refer to the above facilities as the “Villa Lantana Community Facilities” and such facilities form part of the Villa Lantana Precinct Common Areas.

The Villa Lantana Precinct Association is responsible for operating and maintaining the Villa Lantana Precinct Common Areas, although TCM, as Villa Lantana Association Manager, shall be responsible for the day to day operation and management of such facilities on behalf of the Villa Lantana Precinct Association. TCM may restrict the hours of use of the Villa Lantana Community Facilities and may temporarily or permanently restrict all or any residents’ access to designated Villa Lantana Precinct Common Areas in the case of or for special community functions, tournaments or events, emergencies and in the event that areas are required to be cordoned off in order to carry out maintenance or repair.

community swimming pools;

tennis and multi-use sports courts;

gym

sauna and steam room

children’s playgrounds

pocket parks


The following “Villa Lantana Precinct Common Areas and Villa Lantana Community Facilities Rules” are designed to ensure the safe use and enjoyment of the Villa Lantana Precinct Common Areas. Failure to comply with the Common Areas and Community Facilities Rules may result in the resident being prohibited (either permanently or temporarily) from using the Villa Lantana Community Facilities and its violation which may result in the levy of a penalty / fine in accordance with the Table of Fines attached to this Manual.

Access to the Villa Lantana Precinct Common Areas and Villa Lantana Community Facilities may be restricted if an owner or occupier has not paid its Villa Lantana Precinct Service Charges (or any other monies due and payable under this Manual or the Governance Documents) when due and payable or for any violation of the Common Areas and Community Facilities Rules.

6.1 General Use Rules for Villa Lantana Precinct Common Areas

(a) The Villa Lantana Precinct Common Areas (including the Villa Lantana Community Facilities) may be used by all residents (and their guests) in accordance with the provisions of the Governance Documents, this Manual and any additional rules and regulations posted in various locations throughout the interior and exterior of the Villa Lantana Community Facilities.

(b) Residents shall limit the number of guests using the Villa Lantana Community Facilities t o ensure access for other residents is maintained at all times and TCM reserves the right to determine the number of guests a resident may bring to the Villa Lantana Community Facilities from time to time and/or refuse access to an excessive numbers of guests in its absolute discretion.

(c) The use of the Villa Lantana Community Facilities is strictly at the user’s own risk and all users of the Villa Lantana Precinct Common Areas shall indemnify and hold the Villa Lantana Precinct Association (and TCM as Villa Lantana Association Manager) harmless against any loss or injury that may occur as a result of their use. TCM accepts no responsibility for injuries, however caused, nor for loss nor damage of personal property.

(d) Villa Lantana Community Facilities are available on a first come, first served basis. We request all residents to be considerate of other users. If TCM elects to create a booking system, all residents must abide by the TCM booking policy.

(e) Sports playgrounds may be used for a maximum period of one hour by each user/group.

(f) Any damage to property or amenities in the Villa Lantana Precinct Common Areas will be chargeable to the resident who caused the damage or who is responsible for the guest or minor who caused the damage.

(g) Residents are not allowed to connect any equipment or devices to any of the Villa Lantana Precinct Common Areas power outlets. Generators are prohibited from being connected to power any equipment.

(h) Pedestrians have right of way on the footpaths.

(i) All children below the age of fourteen (14) years old must be supervised at all times by a parent or guardian aged eighteen (18) years or older when utilizing the Villa Lantana Community Facilities.

(j) Residents may not hold private functions in any park in the Villa Lantana Precinct Common Areas without the prior written approval of TCM and it accordance with the requirements of TCM which may include the payment of a security deposit in respect of damage to the Villa Lantana Precinct Common Areas.

(k) A non-resident Villa owner is deemed to have assigned its rights to use the Villa Lantana Precinct Common Areas to its tenant and shall not be permitted to use such facilities during such time that the Villa is occupied by the tenant or such other third party as maybe authorised by the owner.

(l) All furniture and equipment located on the Villa Lantana Precinct Common Areas has been provided for the safety, comfort and convenience of the residents and is owned by the Villa Lantana Precinct Association as part of the Villa Lantana Precinct Common Areas and must not be damaged or removed by a resident.


(m) Users must be appropriately dressed when using the Villa Lantana Precinct Common Areas in consideration of other residents and for hygiene and modesty reasons.

(n) Stereo equipment of any type (unless fitted with headphones) is not permitted within the Villa Lantana Precinct Common Areas.

(o) Smoking is strictly prohibited within the Villa Lantana Precinct Common Areas (including, but not limited to, all parks, swimming pools, sports facilities and playgrounds).

(p) Residents and occupiers must not tamper with or damage the Villa Lantana Precinct Common Areas in any manner, for example, by removing, trimming or cutting trees or giving instructions to any service providers appointed by TCM to maintain the Villa Lantana Precinct Common Areas.

(q) Residents and occupiers must not tamper with or connect into the irrigation network.

6.2 Rules for Tennis Courts and Multi-Use Sports Courts (the “Sports Facilities”)

(a) For popular facilities such as the tennis court, if required, TCM may introduce a booking system to allow all residents an opportunity to reserve an allocated time. Time slots of one hour shall be allocated by TCM for the Sports Facilities (although this may be extended in periods of low demand at TCM’s discretion).

(b) Skates, skateboards, bicycles, tricycles, and other wheeled toys are not allowed on the Sports Facilities at any time.

(c) Stereo equipment of any type (unless fitted with headphones) are not permitted within the Sports Facilities.

(d) Suitable attire must be worn in and around the Sports Facilities at all times.

(e) Only tennis or badminton is permitted to be played on the tennis courts and only tennis or all-court shoes are allowed to be used in the Sports Facilities.

6.3. Swimming Pools & Associated Amenities

(a) The opening times of the swimming pools and associated amenities (including the changing rooms, locker facility, showers, sauna and steam room) will be determined by TCM from time to time and displayed on the entrance. No resident will access the swimming pools other than during the nominated opening times.

(b) A lifeguard shall be on duty during opening hours however the residents are solely responsible at all times for supervising their children under the age of fourteen (14) years.

(c) Running, jumping or pushing is not allowed anywhere within the swimming pool areas.

(d) No diving or acrobatics is permitted by or in the swimming pools.

(e) No activities are to be undertaken that would affect the peaceful use of the facilities by other residents, including excessive noise.

(f) Children under the age of fourteen (14) years must be under the supervision of an adult at all times.

(g) In the interest of hygiene, all persons are required to shower prior to using the swimming pools.

(h) All rules and regulations posted at the pools by TCM, and the directions of the lifeguards, must be strictly adhered to at all times.

(i) The decision of the lifeguard regarding swimming pool safety and what is disturbing to other residents is final.

(j) All swimming pool users should wear appropriate swim wear. No cut-off jeans, pants etc. are allowed in the swimming pools.


(k) No user may take onto or place any of the following items in the swimming pool areas without the express consent of TCM:

(i) furniture, umbrellas;

(ii) awnings, screens or personal chairs and seating; and

(iii) electronic devices, external stereo equipment (including external speakers and wiring).

(l) No resident may seek to reserve any sun loungers or other areas within the swimming pool areas or leave items on any sun loungers or other areas within the swimming pool areas unattended unless such resident is swimming or otherwise within the vicinity of the items.

(m) No alcohol, drinking glasses or food is permitted in the swimming pool areas.

(n) No animals/pets are allowed in the swimming pool areas.

(o) No private swimming lessons with paid instructors are permitted within the swimming pools.

6.4. Gym

(a) The opening times of the gym and associated amenities will be determined by TCM from time to time and displayed on the entrance. No resident will access the gym other than during the nominated opening times.

(b) Children under 12 years of age are not allowed to use the gym. Children under 16 years of age are allowed to use the gym provided they are accompanied and supervised by an adult individual.

(c) All equipment is to be used in the proper way and not to be removed from the gym at any point of time.

(d) Only equipment provided within the gym is allowed to be used – no other equipment or sports may be brought into the gym (excluding yoga mats and the like).

(e) An inappropriate use or abuse of the gym or equipment may result a user being denied access to the gym.

(f) In the interest of maintaining hygiene, users must wipe-off the gym machines after use.

(g) Suitable gym attire must be worn at all times and bare feet are prohibited.

(h) Towels will not be provided in the gym.

(i) Lockers are available in the gym and anyone who uses the lockers shall use them at their own risk.(j) No alcohol, drinking glasses or food is permitted in the gym.

(k) No animals/pets are allowed in the gym.

(l) No private/personal training sessions with paid instructors/coaches are permitted within the gym.

TRAFFIC, PARKING ANDVEHICLE REGISTRATION POLICY

7 Traffic,ParkingandVehicleRegistrationPolicy

7.1 Compliance with Rules

All Villa owners, residents and visitors must adhere to this Traffic, Parking and Vehicle Registration Policy (the “TPVR Policy”) including all of the procedures, rules and regulations set out below which govern vehicle registration, parking, use of the road network and the use of motor vehicles within Villa Lantana.

Residents are responsible to ensure that their guests and families and employees obey the TPVR Policy.

Any violation of the TPVR Policy may result in the levy of a penalty / fine in accordance with the Table of Fines attached to this Manual and/or the immediate towing of the vehicle at the vehicle owner’s expense and/or the reporting of the violation to the relevant authorities.

7.2 Vehicle Registration and Access Passes

Only residents and their families, domestic employees and guests are allowed into Villa Lantana. Delivery personnel, taxis and school bus drivers are also allowed into the community for the express purpose of delivering to or dropping off or picking up residents. Service providers, building contractors and handymen are permitted to enter into the community only with approved entry permits and “Temporary Access Passes” issued by TCM (through Customer Care) (see below).

All motor vehicles (including motorbikes and other motorised forms of transport) that are to be used and located within Villa Lantana must be registered with TCM (through Customer Care) using the “Vehicle Registration Form” or the “Temporary Vehicle Access Registration Form” a copy of which are attached to this Manual. Vehicle Access Passes (referred to below) must be promptly returned to TCM (through Customer Care) once the registered owner transfers their vehicle or vacates their Villa and there will be a charge for the replacement of Vehicle Access Passes at a rate set by TCM from time to time.


7.2.1 VEHICLE ACCESS PASSES FOR RESIDENTS

Each Villa will be entitled to a motor vehicle access pass. The number of motor vehicle passes that a Villa is allocated shall correspond to (and be capped at) the number of car parking spaces specified in the Original Villa SPA. Applications for a “Vehicle Access Pass” must be made on an annual basis to the TCM Management Office for each motor vehicle which is to be registered with the following required documents:

• completed Vehicle Registration Form;

• valid copies of passport and visa of the vehicle owner; and

• the applicable registration fee determined by TCM.

Once an application is accepted, a Vehicle Access Pass shall be issued for the registered vehicle.

7.2.2 TEMPORARY VEHICLE ACCESS PASSES FOR CONTRACTORS

All contractors are required to display a “Temporary Access Pass” on their vehicles. An application for a Temporary Access Pass must be made to the TCM Management Office for each contractor vehicle which is to be registered with the following required documents:

• completed Temporary Vehicle Access Registration Form;

• valid copy of trade license;

• request letter from the registered owner or registered tenant of the Villa;

• completed Service Provider/Contractor Approval and Registration Form, the form of which is attached to this Manual; and

• the applicable registration fee determined by TCM.

Once the application is accepted, the contractor shall be issued a ‘Daily Access Vehicle Pass’ for the registered vehicle and the registered individuals.

A penalty will be levied against the owner (at a rate determined from time to time by TCM) for any nuisance or damage caused by the registered vehicle and for any vehicle which does not display an appropriate access pass.

7.3 ParkingRules

(a) Each Villa has a garage which must be primarily used for the keeping of registered motor vehicles. Spaces in front of the Villa’s garage within the Villa plot may also be used for parking of registered motor vehicles. The garages and the car parking space in front of the garages shall not be used for storage of any goods and/or materials therein, nor use any portion of the garage for a workshop or other use if such storage or use would prevent a resident from parking the required number of vehicles that the garage was intended for.

(b) Any public/visitor parking available in the community is for the invitees and guests of the residents and must not be used by residents as additional parking for their motor vehicles. No resident may use any visitor parking for its personal use and TCM may clamp, or have violating vehicles towed away at the vehicle owners expense and/or issue a fine to the offending resident.

(c) No resident may install garage doors or cordon off the access to their garage in any manner, in particular, no resident may cordon off any access to the metering within the garage by DEWA and all residents must ensure they strictly comply with this parking rule in order to ensure that DEWA may access the metering at all times.

(d) If necessary, vehicles may be temporarily parked for a maximum of four (4) hours on the curb side of the community roads, but such parking must not block access to neighbor’s Villa or any road or access way. TCM may clamp, or have violating vehicles towed away at the vehicle owner’s expense and/or issue a fine on the offending resident.

(e) Parking on the pavements or gardens or any lawn area is strictly prohibited. TCM may clamp, or have violating vehicles towed away at the vehicle owners expense and/or issue a


fine on the offending Villa owner or resident.

(f) Oversized vehicles may not be parked within the community with the exception of delivery and removal vehicles while performing services for the Villa owner or resident and only then in accordance with the directions of TCM.

(g) No dune buggy, water craft, water craft trailer, truck, recreational vehicle, mobile home, motor home, van or camper shell which is detached from a vehicle shall be parked within the community, unless for a temporary period and only then in accordance with the directions of TCM.

(h) Oversized vehicles may not be parked on a street with the exception of delivery and removal vehicles while performing services for residents in accordance with this Manual. An oversized vehicle is deemed to be any vehicle that does not fit into the garage or driveway of the Villa. No dismantled or wrecked vehicle or equipment shall be parked, stored or deposited within the community.

(i) No inoperative vehicles may be parked so that they will be visible from a neighboring property or from the road.

(j) No motor vehicle or trailer of any type shall be constructed, reconstructed or repaired in the community in such a manner as to be visible from a neighboring property.

(k) No trailer, truck, boat or recreational vehicle shall be used as a living area within the community.

(l) In addition to any penalty charged by TCM for a violation of the Parking Rules, TCM may report violators to the relevant authorities at its discretion.

7.4 Road Usage and Road Safety Rules

(a) The maximum speed limit within Villa Lantana is 25 kilometres per hour. However, in all instances, the posted speed limit signs will apply.

(b) No motorised vehicle of any kind may be operated in any manner which is dangerous, noisy or which creates a nuisance. Any violation of the speed limit or driving considered to be dangerous by TCM shall be deemed to be a serious violation of these ‘Road Usage and Safety Rules’ and shall be dealt with accordingly.

(c) The operation of dirt bikes, trail bikes, sand buggies, off-road vehicles, and non-licensed motorized vehicles is not permitted anywhere in the community.

(d) Motor vehicles that drip fluids or that damage the streets are to be removed or repaired and the vehicle owner will be responsible for the clean-up and/or repair or the reimbursement to the Villa Lantana Precinct Association for the clean-up and/or repair.

(e) Pedestrians always have the right-of-way on walkways, footpaths and road crossings.

(f) No parts of the streets, walkways and footpaths shall be used for the storage of personal items or material.

(g) The provisions of these rules shall not prevent any reasonable emergency vehicle repairs or operation of any emergency vehicle, ambulance, etc., within the community.

(h) Advertising vehicles are not allowed to be driven around the community unless the requisite approval is obtained from TCM.


WASTE MANAGEMENT ANDSUSTAINABILITY POLICY

8 Waste Management and Sustainability Policy8.1 Waste Management

The efficient and effective management of waste in Villa Lantana is very important to ensure:

• a pleasant, tidy and environmentally friendly green living environment; • that pests and vermin are kept under control; and • the community complies with the requirements of the relevant authorities.

IMPORTANT NOTE: Upon moving into your Villa, please contact TCM (by contacting Customer Care in the first instance) for deliv-ery of waste bins to your Villa.

Please ensure your waste/recycling bins are kept within your Villa plot limit, and not on the Villa Lantana Precinct Common Areas at any time.

Hazardous materials, bulky items and landscaping waste are not included in the standard waste collection agreement, therefore all residents and their appointed contractors are required to make their own arrangements for the disposal of these materials in accordance with the provisions of this Manual regarding service providers. Please note that the leaving of any hazardous materials, bulky items and landscaping waste on the Villa Lantana Precinct Common Areas is strictly prohibited and is a violation and may result in a levy of a penalty / fine in accordance with the Table of Fines attached to this Manual.

Waste management measures, recycling of materials and schedule of waste collection will be provided by TCM to the owners or occupiers once the community is operational.

8.2 Waste Management Rules

(a) Residents must ensure that waste/recycling bins are kept within the boundary of the Villa and not in any of the Villa Lantana Precinct Common Areas.

(b) All domestic waste for pickup is to be placed inside the domestic waste receptacles provided.


(c) Domestic waste will be collected on fixed days of the week as may be advised by TCM.

(d) The upkeep of any garbage receptacle areas within a Villa plot is the sole responsibility of the resident and must be kept clean and in a hygienic condition at all times.

(e) With respect to domestic waste which exceeds the capacity of domestic waste receptacles provided by TCM, residents are responsible, at their cost, for its removal in accordance with the provisions of this Manual (including the contractor registration and temporary access pass requirements). Such waste must not be left on any Villa Lantana Precinct Common Areas for collection.

(f) All recyclable waste must be disposed of in the designated recycling bins.

(g) All waste should be securely wrapped and any tins or containers should be completely drained.

(h) Residents must make separate arrangements, at their own cost, for the disposal of large and/or heavy items (including white goods) and for the separate disposal of waste (including hazardous waste) produced by their landscapers/contractors at their Villa.

(i) Residents shall regularly remove all weeds, rubbish, debris, refuse containers, woodpiles, storage boxes, tools and unsightly objects or materials of any kind from their Villa and shall not allow such items to accumulate.

(j) All service yards, or service areas, clothesline areas, sanitary containers or stored materials on any portion of a Villa shall be appropriately enclosed, fenced or screened (as approved by TCM) in such a manner that such yards, areas, containers and stored materials will not be visible from any neighboring property or the street.

(k) No incinerator shall be kept or maintained on any Villa plot.

(l) Residents must ensure that water from washing cars, walls or interlock tiles in front of their Villas should not flow onto the Villa Lantana Precinct Common Areas.

(m) All spillages must be promptly cleaned up and TCM (through Customer Care) must be notified of any loss of, or damage to their receptacles for garbage, recyclable materials or waste.

(n) Disposal of fats, oil or grease into the sewerage network is prohibited and must be avoided at all times.

(o) Disposal of rags, wipes, toys, garbage, diapers, sanitary napkins etc. into the sewerage network is prohibited and must be avoided at all times.

8.3 Sustainability

We are committed to implementing positive steps to ensure that the utility services supplied to the Villas and the Villa Lantana Precinct Common Areas are used economically and in a way that is sustainable to the environment, including where possible:

• the use of separate metering for utility services;

• recycling waste and encouraging Villa residents to recycle waste;

• facilitating recycling by arranging for different collection time for each type of waste and providing the Villas with wheelie bin for the disposal of household waste;

• giving due consideration to using replacement items that are efficient in their use of water and electricity and the benefits of any reductions in operating costs of such replacement item over the medium to longer term; and

• when procuring goods and services, giving due consideration to companies committed to environmental sustainability.


8.4 Tips for Sustainable Home Management

• To ensure cooling efficiency, close all external windows and doors and shade all windows.

• Set air conditioner controls at the highest temperature setting at which you still feel cool enough; 25ºC is usually adequate. Each 1°C increase of the thermostat setting will save about 10% on your energy usage.

• The installation of ceiling fans is an energy efficient way to reduce the use of air conditioning due to the ‘wind chill’ factor created by the ceiling fans. There are several companies who will supply and fit ceiling fans in Dubai who will be able to provide advice and guidance on the installation of ceiling fans.

• Unplug your appliances when they’re not in use as TVs, computers, microwaves and even some washing machines have a ‘standby’ mode, which means they’re still using energy even when they’re not in use.

• Buy appliances with a good energy rating.

• Although they usually cost more to buy, most front-loader washing machines save money over time and are kinder to the environment because they use less power, water and detergent than top loaders.

• Choose an energy-efficient fridge. Your fridge/freezer is working non-stop and the energy it consumes adds up quickly. Look for a model that uses a hydrocarbon, such as butane or pentane, as the refrigerant and/or blowing agent for the insulation foam.

• Invest in water-efficient goods when you need to replace household products. You can now buy water-efficient showerheads, taps, washing machines, dishwashers and many other water-saving products.

8.5. Irrigational Water Safety

All Villa owners and residents are notified that the water supplied to the street hydrants and irrigation systems is treated sewage effluent and not potable water therefore is not suitable for drinking. The irrigation system must not be tampered with or used by any Villa owner or resident (or their occupiers, invitees or contractors) for any reason whatsoever (including but not limited to the irrigation of Villa gardens or washing of terraces, etc.).


PET APPROVAL ANDREGISTRATION POLICY

9 Pet Approval and Registration Policy9.1 Permitted Pets

(a) Domestic dogs, cats, birds, fish, reptiles, rabbits and small domestic animals are welcome in Villa Lantana and may be kept as household pets, provided that they are not kept, bred or raised for commercial purposes and the number of animals within a Villa is reasonable, which number will be determined by TCM in its absolute discretion.

(b) Breeding of domestic (or any other) animals is prohibited (including any accidental or non-commercial breeding).

(c) No poultry, fowl, wild animals, horses, cattle, sheep, goats, swine or any other type of animal not considered to be a domestic household pet shall be brought into or kept within Villa Lantana.

(d) Upon the written request of any resident, TCM shall conclusively determine whether or not an animal is a domestic household pet. The decision of TCM shall be final and conclusive.

9.2 Treatment of Pets

If you do have a pet, it must be housed and cared for in a humane manner and in accordance with the best practices on the care of such animals and you must comply with the following rules:

(a) All cats and dogs must be registered using the Pet Registration Form attached to this Manual.

(b) Cats and dogs must be micro chipped, vaccinated registered with the Dubai Municipality and must wear appropriate identification at all times.

(c) All cats and dogs must be spayed or neutered.

(d) No animal shall be allowed to make an unreasonable amount of noise, or to become a nuisance to other residents. TCM shall conclusively determine whether an animal is being a nuisance to other residents. The decision of TCM shall be final and conclusive.


(e) No animal is to be neglected or abused within Villa Lantana.

(f) All dogs shall be kept on a leash within the Villa Lantana Precinct Common Areas.

(g) Any dog faeces or wastes deposited upon any portion of the Villa Lantana Precinct Common Areas and within a Villa plot must be promptly removed and properly disposed of in a sanitary manner. All pet owners are fully responsible for the actions/damage caused by their pets including damage to landscaping by digging, defecating, urinating or causing personal injury to any third parties or damage to properties.

(h) The owner of the pet is liable to all other residents and guests for the actions of any animal brought into or kept in Villa Lantana.

(i) TCM (through Customer Care) may contact the Dubai Municipality if there is a serious incident involving an animal within Villa Lantana. This includes losing pets, abandoned pets, and inhumane treatment of pets, disturbance by a neighbor’s pets within the community and being attacked by a pet.

(j) Pet food of any kind should not be left in Villa Lantana Precinct Common Areas, or near any structures, including front porches, decks and/or balconies.

(k) All pet owners must strictly comply with any and all regulations issued by the Dubai Municipality at all times (including, but not limited to, restrictions on breeding).


TABLES OF FEES AND PENALTY FINES

10 TABLES OF FEES AND PENALTY FINES

10.1 Table of Fees

The following table sets out the fees that are charged by TCM in respect of the matters referred to in this Manual:

Matter Fee

Application fee for vehicle registration and Vehicle Access Pass (Residents) Free of cost

Application fee for a Vehicle Access Pass for contractors (Quarterly) AED 300

Replacement of lost/damaged access card AED 300 each

Application fee for a Temporary Vehicle Access Pass for contractors (i.e. for a Daily Access Pass) N/A

Application for the assessment of a Building Works Proposal by TECOM Commercial Department

AED 1,000 for major alterations and AED 500 for minor alterations

Application to TECOM Commercial Department for a No Objection Certificate for the sale or transfer of a Villa AED 120

10.2 Table of Penalties / Fines

• The table below sets out the ‘Penalties / Fines’ that may be charged by TCM in respect of the violation of the policies, rules and regulations referred to in this Manual. The right of TCM to charge a Penalty / Fine is in addition to any rights set out in this Manual and/or are available to TCM under the Applicable Law and the Governance Documents for Villa Lantana.

• The Penalties / Fines referred to in the table below are a guide only and TCM, in its sole and absolute discretion, may increase or decrease a Penalty / Fine depending on the nature, duration and frequency of the violation/s.

• The table of Penalties / Fines shall be periodically updated by TCM and a revised schedule will be made available to all Villa owners upon any such revision.


Violation Remedial Period Penalty Fine in AED

Safety and Security Policy

Storage of flammable and combustible materials. Immediate AED 1,000

Breach of requirements of Relevant Authorities in relation to fire safety.

Immediate AED 1,000

Obstruction to fire access and assembly areas. Immediate AED 1,000

Traffic, Parking and Vehicle Registration Policy

Non-registration of vehicle 7 days To be reported to local authorities.

Failure to comply with Contractor Access Pass requirements

Immediate AED 1,000

Failure to comply with Parking Rules Immediate To be reported to local authorities.

Failure to comply with Road Usage and Road Safety Rules

Immediate To be reported to local authorities.

Violation Remedial Period Penalty Fine in AED

Waste Management and Sustainability Policy

Leaving of hazardous materials, bulky items and landscaping waste on the Villa Lantana Precinct Common Areas

Immediate AED 1,000

General failure to comply with waste management rules 3 days AED 500

Pet Approval and Registration Policy

Breach of pet breeding policy Immediate AED 1,000

Keeping of a non-permitted pet 7 days AED 500

Failure to comply with policy relating to treatment and care of pet Immediate AED 500 and report to local

authorities

Precinct Common Area and Leisure Facilities Policy

Breach of general rules for Villa Lantana Precinct Common Areas 7 days AED 500

Breach of general rules for sports facilities, swimming pool, gym, playgrounds and common facilities

Immediate AED 500

Vandalism/damage to common areas or facilities 7 days AED 1000 plus repair costs,

as applicable

Permitted Use Policy

Failure to comply with residential use requirements 7 days AED 1,000 and to be reported

to local authorities.

Failure to comply with Noise and Nuisance Policy Immediate AED 1000

Breach of code of conduct Immediate AED 1000


Sales, Leasing and Moving-In/Out Policy

Breach of NOC requirements Immediate In accordance with TECOM Commercial Department policy

Breach of Sale/lease Signage Policy. Immediate AED 500

Villa Appearance and Maintenance Policy

Breach of maintenance rules 15 days AED 1,000

Breach of garden maintenance rules 15 days AED 1,000

Failure to carry out adequate pest control 3 days AED 500

Breach of rules relating to decoration and flag poles 3 days AED 500

Breach of rules relating to boundary walls / fences 15 days AED 1,000

Villa Alterations Policy

Breach of Villa Alterations Policy 15 days

AED 50,000 for major alterations

AED 1,000 for minor alteration

Villa Appearance and Maintenance Policy

Breach of Household Staff Policy Immediate AED 1,000

Breach of Service Provider and Contractor Policy Immediate AED 1,000

Breach of Signage Policy Immediate AED 500

Violation Remedial Period Penalty Fine in AED Violation Remedial Period Penalty Fine in AED


VILLA APPEARANCE ANDMAINTENANCE POLICY

11 VILLA APPEARANCE AND MAINTENANCE POLICYIn order to maintain the well-designed and coordinated look and feel of your community, all Villa owners (and their residents) are required to ensure that their Villas are at all times maintained in accordance with this ‘Villa Appearance and Maintenance Policy’ and the following “Maintenance Rules”.

Failing to comply with the Villa Appearance and Maintenance Policy causes harm to the community by devaluing the Villas within the Villa Lantana Precinct and the Master Community more generally and offenders will be penalised in accordance with the provisions contained in the Governance Documents and the penalties set out in this Manual.

11.1 Maintenance Rules

(a) Any and all companies, contractors or suppliers appointed by a Villa owner to carry out Villa maintenance must be approved by TCM by contacting Customer Care in the first instance who will direct your request accordingly.

(b) A Villa owner shall at all times maintain its Villa and the landscaped areas within its plot to an appropriately high standard, and in accordance with the Governance Documents and this Manual (and in particular the Villa Alterations Policy at Section 12 of this Manual). Accordingly, all Villas should be maintained to the minimum standards as follows:

(i) the exterior of all Villas should be painted in accordance with the approved color scheme of the Villa no less than once every seven (7) years (or earlier if notified by TCM that the Villa needs to be painted);

(ii) all windows should be regularly cleaned and no window may be stopped-up;

(iii) any plants on a balcony should be suitably maintained; and

(iv) landscaping, including shrubs, trees, grass and other plantings, must be kept neatly trimmed, properly cultivated and maintained but must not overhang into the Villa Lantana Precinct Common Areas or a neighboring Villa at any time.

(c) No washing or storage is permitted on a balcony and rugs, towels or other articles shall not be draped or hung on balcony railings, patio walls, from windows, or from clotheslines.


(d) The boundary walls of the Villa cannot be removed or altered.

(e) A Villa owner must not, without the prior written approval of TCM/TECOM Commercial Department (such request for approval to be sent to Customer Care by email in the first instance) (which may be withheld in TCM’s absolute discretion), place anything on a balcony or on the roof or any part of a Villa that is not in keeping with the rest of the Villa Lantana Precinct including:

(i) umbrellas, awnings, screens, shutters or the like;

(ii) structures of a temporary or permanent nature;

(iii) garden sheds or pergolas;

(iv) large outdoor ornaments or plants that extend over the height of fences or balustrades;

(v) washing or laundry items visible from adjoining Villas or the Villa Lantana Precinct CommonAreas;

(vi) aerials, electronic devices, external stereo equipment (including external speakers and wiring); or

(vii) additional external lighting and/or security devices.

(f) The installation of garage doors or the like is strictly prohibited.

(g) The installation of satellite dishes and the like is strictly prohibited.

(h) A resident must not erect any signage, flags, banners on any part of the Villa Lantana Precinct Common Areas or on the façade of its Villa, any balcony or window (save as may be permitted in the moving out policy in this Manual).

(i) Residents must keep free and unobstructed all Villa Lantana Precinct Common Areas at

all times and must not park, plant, place or store any items or personal items on the Villa Lantana Precinct Common Areas.

(j) Trees must be planted at least 1.5 meters away from villa boundary walls.

(k) In the event that any damage to any common boundary wall or fence arising out of tree roots of other causes emitting from the owner’s Villa (such as water), the owner of the Villa where such of tree roots of other causes emitting from shall be solely responsible for the cost of repairing or replacing such common boundary wall or fence.

(l) Residents are not permitted to plant any type of tree as part of their plot which may cause damage to fixed structures within Villa Lantana. The planting of Conocarpus Trees (Conocarpus lancifolius or other similar species), Ficus religiosa or Eucalyptus trees is strictly prohibited. If Date Palms are present in the landscaping used for the Villa, they must be regularly checked and treated against red palm weevils and stem borers to prevent infestation and further contamination.

(m) Each Villa should be routinely controlled for pests which includes the regular cleaning of any water feature (fountain, pond, etc.) to ensure that mosquitos and/or other pest do not breed and the thorough maintenance of dried leaves and/or plants which could harbor rodents. Customer Care must be informed of any dangerous pests found on your property immediately. Use of strong chemicals and pesticides is prohibited unless approved by TCM.

(n) Residents are not permitted to remove any trees that would be detrimental to the overall appearance of their Villa from either the front or rear garden, irrespective of whether they were responsible for the original planting. Permission to remove such plantings must have the express agreement of TCM / TECOM Commercial Department.

(o) In the event that a Villa will be unoccupied for a prolonged period of time, the resident is required to ensure that regular pest control, pool maintenance, cleaning of garden areas and external areas and landscaping maintenance are carried out to ensure that the Villa is maintained to an acceptable standard in accordance with the Governance Documents and to ensure no nuisance is caused to any neighboring Villas and/or the Villa Lantana Precinct Common Areas.

(p) In the event that a Villa will be unoccupied for a prolonged period of time residents are also required to ensure such Villa is adequately secured. TCM is not responsible for any damage or theft to Villas or belongings.


(q) Residents are not permitted to sink water wells/bore wells, reverse osmosis or desalination plants anywhere within the Villa plot.

(r) Storage of furniture and the like is not permitted on villa balconies.

11.2 Holiday / Celebration Decorative Lighting and Flag Poles

(a) A Villa owner may install temporary holiday or festive lighting within their Villa during Eid and other festive and national holidays in the UAE. Lighting must not be installed any earlier than ten (10) days before the holiday/celebration, and must be removed within ten (10) days after the holiday/celebration.

(b) Flashing decorative lights, or lighting that creates glare visible from outside the Villa, is prohibited. Any lighting installed must not cause interference, nuisance or annoyance to other owners within Villa Lantana If requested by TCM, the villa owner shall promptly remove any lighting.

(c) Installation of flag poles (other than for the display of the UAE national flag) is prohibited except with the prior written approval of TCM (such request for approval to be directed to Customer Care in the first instance) and all relevant authorities (which must be provided to the TCM).

11.3 Common Boundary Walls and Fences

(a) Villa owners with a common boundary with an adjoining Villa shall be equally responsible for the maintenance and repair of any common boundary wall and fences between such Villas (including any foundation, foundation walls or support reasonably necessary for the support and maintenance of the relevant fence or wall) to the same type and standard as the original boundary wall / fence constructed between the Villas.

(b) The cost of any such repair and maintenance shall be contributed equally by the adjoining Villa owners unless any such repair arises as a result of damage by one of the owners or its

residents, in which case the entire cost of repair shall be met by that owner. All residents shall provide such rights of access as are reasonably required to each other for the purpose of compliance with this rule and shall be liable to compensate any other party on an indemnity basis for all costs and losses, including consequential loss, that they may sustain as a result of denial of such access or non-compliance with this rule generally.

(c) Where a Villa owner with a common boundary wants to compel an adjoining owner to assist in repairing a common boundary wall or fence (including any foundation, foundation walls or support reasonably necessary for the support and maintenance of the relevant fence or wall) and such repairs are reasonably required, the owner shall provide thirty (30) days’ written notice to the adjoining Villa owner requiring assistance in this regard unless in the case of an emergency where no such notice will be required. Where the adjoining Owner does not provide its assistance, the owner may, with the prior approval of TECOM Commercial Department (such request for approval to be directed to Customer Care in the first instance), undertake the repairs and demand and recover from the adjoining owner on whom the notice has been served one-half of the costs of repairing the common boundary wall or fence.

11.4 Private Swimming Pools

(a) Villa owners with a private swimming pool (the installation of which must be approved by TECOM Commercial Department (such request for approval to be directed to Customer Care in the first instance) in accordance with Section 12 of this Manual) acknowledge that it is essential that private swimming pools are well maintained to ensure that the operation of such swimming pools do not cause a nuisance to other Owners or Occupiers and that no damage to other Villas or Villa Lantana Precinct Common Areas occurs arising from water penetration.

(b) Dewatering of private swimming pools into the sewer network and dewatering of ground water for any construction works for the construction of a private swimming pool is strictly prohibited.

(c) The owners of private swimming pools must:


(i) clean and maintain the surface of the private swimming pool on a weekly basis;

(ii) not penetrate the surface of the private swimming pool in any way;

(iii) treat and replace the water as necessary from time to time to ensure that it does not stagnate or cause a nuisance or attract insects at any time;

(iv) not use any chemicals or cleaning solvents of a corrosive nature that may affect the waterproof membrane of the private swimming pool;

(v) maintain the plant and equipment that services the private swimming pool to ensure that it operates efficiently and does not cause undue noise or nuisance to other Villa Owners utilizing their Villas or the Villa Lantana Precinct Common Areas;

(vi) refurbish and replace the private swimming pool from time to time as may be necessary to maintain the pool to the standard required by TCM / TECOM Commercial Department and the relevant authorities; and

(vii) comply with Applicable Law and the requirements of Dubai Municipality with respect to the operation, fencing, draining and filling of the private swimming pool.

(d) If at any time, the Private Swimming Pool is not operational and/or the Villa in which a private swimming pool is located is not occupied, the Owner must drain the pool of all water and cover it in the manner approved by TCM / TECOM Commercial Department to ensure that no water enters the pool and that the pool does not cause a nuisance or attract insects at any time.

(e) If an Owner fails to comply with its obligations in relation to its private swimming pool, TCM / TECOM Commercial Department may (but is not obliged to) take such steps as may be necessary to rectify the default, including, but not limited to, carrying out the required works on behalf of the Villa owner and recovering from the Owner the cost of doing so as a debt payable on demand.


VILLA ALTERATIONS POLICY

12 VILLA ALTERATIONS POLICYTo ensure that there is consistency of appearance throughout the Villa Lantana community and to maintain the unique aesthetic appearance of the Villas within your community, every resident must comply with this “Villa Alterations Policy” should the resident wish to undertake any alterations to the Villa.

12.1 Overview

The purpose of the Villa Alterations Policy is to govern any ‘Building Works’ to be undertaken within the Villa Lantana Precinct in order to:

• control the coordinated look and feel of the Villa Lantana Precinct; • preserve the design, integrity and architectural quality of the Villa Lantana Precinct;• maintain the high aesthetic standards that make the Villa Lantana Precinct an attractive and desirable place to live; and• uphold property values for the Villa Owners.

12.2 Who must comply with this Villa Alterations Policy?

All Villa owners and residents must at all times comply with this Villa Alterations Policy and any Building Works undertaken to a Villa otherwise in accordance with this policy are strictly prohibited.

12.3 What does this Villa Alterations Policy regulate?

This Villa Alterations Policy regulates all “Building Works” to be undertaken by a Villa owner or resident to its Villa and no Building Works may be undertaken to a Villa except as otherwise provided in this Villa Alterations Policy.The term Building Works includes any alterations, modifications, renovations, additions, decorations or fit-out works to a Villa and includes (without limitation):

(a) the removal, opening or creation of any interior or exterior wall;


(b) changes to the color of any surface;

(c) changes to the type or quality of the materials used in the construction of the Villa;

(d) alteration to the reflective nature of any surface;

(e) changes to the soundproofing qualities of any materials or surface;

(f) alterations to the nature of any hard surface, paving or walkway;

(g) changes to the landscaping of the external areas of a Villa and the installation of any water features;

(h) any changes to or the erection/installation of:

(i) any sunscreen or sun shading device (including the erection of any awning, pergola, pagoda or the like);

(ii) a swimming pool and/or Jacuzzi;

(iii) any aerials, electronic devices, external stereo equipment (including external speakers and wiring); and/or

(iv) the external lighting and/or security devices.

12.4 ProhibitedWorks

Please note that the following works are strictly prohibited and will not be permitted to be undertaken:

(a) any structural alterations or improvements which affect the external elevation and structural walls of a Villa;

(b) any alterations which prevent access to utility meters including the temporary or permanent closure or installation of garage doors to a garage;

(c) the installation of a satellite;

(d) any alteration to the boundary of a property, (with the exception of adding fencing at the street facing boundary wall in accordance with the community approved design issued by TECOM Commercial Department); or

(e) the enclosure of any balcony.

12.5 Application Process

(a) Prior to commencing any Building Works the following must be obtained:

(i) all necessary consents and approvals from any relevant authority; and

(ii) the written consent of TECOM Commercial Department (such request for consent to be directed to Customer Care by email in the first instance), the contact details for whom are set out in Section 1.

(b) Should an Owner desire to undertake any Building Works to its Villa, it shall submit to TECOM Commercial Department (via Customer Care) a “Building Works Proposal Form”, the form of which is attached at Schedule 8.

(c) The applicant must pay a fee for the assessment of the ‘Building Works Proposal’ by TECOM Commercial Department and any expenses incurred by TECOM Commercial Department in assessing such application.

(d) TECOM Commercial Department may also require the applicant to pay a deposit as security for any damage caused to the Villa Lantana Precinct Common Areas arising from the undertaking of the proposed Building Works. The payment of a security deposit will depend on the nature of the Building Works to be undertaken.

(e) The Building Works Proposal Form must include the following details:

(i) a full description of the nature and extent of the proposed Building Works;

(ii) attach plans and specifications of the proposed Building Works;

(iii) specify the estimated time period for the carrying out of the proposed Building Works;


(iv) of the proposed contractor including attaching their trade license and the identity documents of each worker who will carry out the Building Works;

(v) state whether any the Villa Lantana Precinct Common Areas will be affected;

(vi) confirmation and evidence that all health and safety requirements shall be complied with;

(vii) confirmation and evidence that the Villa Alterations Policy and all relevant health and safety policies of TECOM Commercial Department shall be complied with; and

(viii) if the proposal is being submitted by a resident other than the Villa owner, attaching the Villa owner’s original written consent to the proposed Building Works.

12.6 Consideration of Application

(a) Upon receipt of a Building Works Proposal Form, TECOM Commercial Department shall use all reasonable commercial endeavors to respond to the applicant within twenty (20) business days advising whether the Building Works Proposal is acceptable or not.

(b) TECOM Commercial Department may require the applicant to submit further plans or specifications and may appoint consultants to review and make recommendations regarding the Building Works Proposal. All consultants’ costs are the sole responsibility of the applicant.

(c) TECOM Commercial Department may require variations to the Building Works Proposal submitted by the applicant to ensure that the proposed work accords with this Villa Alterations Policy including, without limitation, being in keeping with the design, standard and quality of the Villa Lantana Precinct. The applicant may amend the Building Works Proposal and resubmit it to TECOM Commercial Department (through Customer Care) for approval until such time as the Building Works Proposal is approved by TECOM Commercial Department.

12.7 Authority Consents

(a) After approval by TECOM Commercial Department of the Building Works Proposal, the applicant must, at his own expense, obtain all necessary consents, approvals and licenses (including for the avoidance of doubt, any necessary consent from any relevant authority) in relation to the Building Works outlined in the Building Works Proposal (the “Authority Consent”).

(b) The applicant shall not commence any Building Works before it has provided to TECOM Commercial Department a copy of the Authority Consent and shall require written confirmation from TECOM Commercial Department that such Authority Consents have been received by TECOM Commercial Department before the Villa owner may commence the approved Building Works.

12.8 Conditional Approvals

TECOM Commercial Department may make conditions if it approves a Building Works Proposal. These conditions may include (but are not limited to):

(a) a reasonable time frame for the Building Works to be completed;

(b) payment to TECOM Commercial Department for any additional Gross Floor Area which will be added to the Villa as a result of the Building Works at the Master Developer’s current book rate for such additional Gross Floor Area;

(c) the hours and days during which the Building Works must be carried out; and

(d) the materials to be used and methods of construction to be adopted.


12.9 CarryingouttheApprovedBuildingWorks

(a) The applicant shall proceed with the Building Works strictly in accordance with the Authority Consent, the approved Building Works Proposal, the Governance Documents and this Villa Alterations Policy.

(b) In undertaking any Building Works, all debris must be regularly removed and the Villa Lantana Precinct left clean and tidy at all times both during the undertaking of the Building Works and once the Building Works are completed. Any damage caused to any the Villa Lantana Precinct Common Areas must be immediately repaired at the owner’s own cost.

(c) During and upon completion of the Building Works by the applicant, TCM and/or TECOM Commercial Department may inspect the Building Works at any time to ensure that they are being, or have been, undertaken in accordance with this Villa Alterations Policy. The applicant must rectify, replace and/or remove any items as notified by TCM and/or TECOM Commercial Department that have been constructed or installed otherwise than in accordance with this Villa Alterations Policy as determined by TCM and/or TECOM Commercial Department in its absolute discretion.

(d) In the event that a resident undertakes the Building Works on behalf of the Villa owner, the Villa owner remains solely liable for the Building Works and for ensuring that the Building Works are undertaken by the resident in accordance with this Villa Alterations Policy.

12.10 Building Standards

In addition to complying with this Villa Alterations Policy at all times, a resident must ensure that all approved Building Works undertaken:

(a) are in compliance with all laws and regulations, the Governance Documents and this Manual (including any guidelines for the Master Community issued by the Master Developer);

(b) by a contractor approved and registered in accordance with the ‘Service Provider/Contractor Approval and Registration Form’ contained at Schedule 7 of this Manual.

(c) by an approved contractor who has obtained a Temporary Vehicle Access Pass for Contractors);

(d) are undertaken by reputable, properly qualified and licensed professional suppliers experienced in undertaking such Building Works;

(e) are undertaken in a proper, workmanlike and timely manner;

(f) are undertaken promptly and in a manner in which the least inconvenience is caused to other residents

(g) involve the use of only high quality (and, where possible, new) materials fit for their purpose; and

(h) are undertaken only after all necessary certifications have been obtained (including any engineer’s certification and the like) to ensure that such Building Works do not impact on the structural integrity of the Villa.

12.11 WorkingHours

Approved Building Works shall only be carried out on business days between the hours of 9.00 am and 5.00 pm or such other hours approved in writing by TCM / TECOM Commercial Department.

12.12 Building Contractor Signage

Approved Building Works contractors may erect one small promotional/commercial sign (being a maximum size of 1.5 ft. by 2 ft.) in the ground, near the garage or near the front door, within the plot of the relevant Villa. Unauthorized signage will be removed and disposed of by TCM at the cost of the relevant Villa owner.

12.13 Insurance

All contractors and/or consultants who undertake any Building Works must be adequately insured and comply with all Applicable Laws.


A Villa owner (and, where applicable, resident) that undertakes any Building Works shall indemnify and keep indemnified the Villa Lantana Precinct Association and the other Villa owners or residents against any loss that may be suffered by them resulting from any defective work undertaken and the entry of any contractor and/or consultant into the Villa Lantana Precinct.

12.14 Revocation of Approval

TECOM Commercial Department may revoke its approval if the applicant does not comply with conditions of the approval including any condition that the Building Works be completed within a specified time frame.

12.15 Indemnity

The applicant indemnifies and shall keep indemnified the Villa Lantana Precinct Association, TCM, TECOM Commercial Department, Customer Care and the other Villa owners and residents against all actions, proceedings, claims, demands, losses, costs, expenses, damages and liability (including any liability for any injury to any person or any damage to any land or property) arising directly or indirectly from the undertaking of the Building Works.

12.16 Disputes

The dispute resolution provisions contained in the JOPD shall be applicable to any dispute as to the interpretation or application of this Villa Alterations Policy and to any dispute with respect to

the granting or refusal of any consent under this Villa Alterations Policy.

12.17 Fees for Alterations

As a guideline, the following fees apply for alterations to a Villa:

(a) Major Alterations shall incur a fee of AED 1,000. Major alterations include the following:

(i) removal, opening or creation of any interior or exterior wall;

(ii) changes to the type or quality of the materials used in the construction of the Villa;

(iii) addition of a swimming pool and/or Jacuzzi;

(iv) erection of a sunscreen or sun shading device (including the erection of any awning, pergola, pagoda or the like);

(v) changes to the landscaping of the external areas of a Villa and the installation of any water features; and/or

(vi) such other major alterations as may be determined by TECOM Commercial Department from time to time.

(b) Minor Alterations shall incur a fee of AED 500. Minor alterations include the following:

(i) changes to the color of any surface;

(ii) alteration to the reflective nature of any surface;

(iii) changes to the soundproofing qualities of any materials or surface;

(iv) alterations to the nature of any hard surface, paving or walkway;

(v) any aerials, electronic devices, external stereo equipment (including external speakers and wiring;

(vi) the erection of external lighting and/or security devices; and/or

(vii) such other minor alterations as may be determined by TECOM Commercial Department from time to time.

All Villa modifications/alterations are subject at all times to the sole discretion and / or approval of TECOM Commercial Department and must be in line with the all architectural guidelines and maintenance rules.


12.18 Penalty Fees:

Any alterations, modifications, renovations, additions, decorations or fit-out works to a Villa that do not comply with this Villa Alterations Policy, will be charged with the following penalty / fees:

(i) Any major alteration undertaken without consent of TECOM Commercial Department shall incur a penalty of AED 50,000 for each and every breach.

(ii) Any minor alteration undertaken without the consent of TECOM Commercial Department shall incur a penalty of AED 1,000 for each and every breach.


SERVICING AND PREVENTATIVE MAINTENANCE

13 SERVICING AND PREVENTATIVE MAINTENANCE

The Developer (through Customer Care) shall respond to in-Villa warrantable requests during the one (1) year defect liability period as referred to in your Original Villa SPA.

As a Villa owner, it is imperative that you enter a preventive maintenance contract to regularly service, condition and rectify equipment faults caused by wear and tear.

13.1 Warranty Defect Liability Protection

What is covered?

• Defects in material and workmanship in the electrical, plumbing and cooling delivery and distribution systems.

• Defects in materials and work, which result in the detachment, displacement or deterioration of exterior cladding, leading to detachment or serious deterioration.

• Defects in materials and work including caulking, windows and doors so that the building envelope prevents water penetration.

Cosmetic surface damage caused during construction is readily noticeable during the hand over process referred to in your Original Villa SPA and must be notified at that time in accordance with the process outlined in your Original Villa SPA. Such damage including scratches, dents, gouges, paint or tears can also occur during the move-in process or through daily activity. Therefore, after we remedy any items noted on the identified during the handover, repair of cosmetic surface damage is your responsibility. Villa owners shall identify any such items during the handover in writing. Please be advised that this also includes paint touch-ups.

What is not covered?

• Defects in materials, design and workmanship supplied by the purchaser or his/her contractors. Secondary damage resulting from defects that are under defect liability. The defects themselves are covered, but not any other personal or property damage.

• Normal wear and tear.


• Damage caused by improper maintenance and misuse.

• Normal weathering of exterior finishes.

• Damage to parking garage caused by the misuse or lack of cleanliness

• Painting, wallpapering or refinishing of any drywall/plaster repairs.

• Plumbing blockages (including roof, balcony drains) other than those caused by construction debris.

• Damage of plumbing fixtures due to abrasive cleaners or careless use.

• Replacement of faucet washers and “0” rings. Exact color match of any replacement material. Marble and granite are natural materials and as such graining cracks and color variations occur naturally and are not defects.

• Items not reported in writing within the applicable defect warranty time frames.

• Damage from insects and/ or rodents.

13.2 Service Request Process

If there are any new snags that appear immediately after you take handover of your home, you may contact the Developer (through Customer Care) to register your “Service Request”.

Shortly after receiving and acknowledging your Service Request, TECOM’s personnel will contact you to set up an appointment to meet you in your Villa, if necessary. Thereupon based on requirements Work Orders will be issued to the appropriate sub-contractor, authorizing them to perform your defect liability service work. Once these Work Orders are issued, [TECOM’s] contractor will contact you, to schedule a time for your defect liability service work to be completed.

13.3 WaterTanks

If you plan to move-in two (2) months later than the handover date under your Original Villa SPA, it is important that water in your tank is flushed out and refilled prior to you occupying the Villa. As an owner this is your responsibility and the Master Developer, Developer and TCM shall not be held liable to flush out or refill your tank. Water, if left unused for an extended period of time may stagnate and pose a serious health hazard.

HOME AND CONTENTS INSURANCE POLICY

14 HOME AND CONTENTS INSURANCE POLICYTCM shall, for and on behalf of the Villa Lantana Precinct Association, take out a policy of insurance for the Villa Lantana Precinct Common Areas. The cost of such insurance is contained in your Villa Lantana Precinct Service Charges.

The insurance policy taken out by TCM does not extend to private plots or the Villas and the following “Insurance Rules” shall apply to all Villa owners:

(a) Owners must carry comprehensive property and contents insurance for:

(i) the full replacement cost of their Villa (including fence, boundary wall and gardens);

(ii) all insurable improvements;

(iii) contents of their Villa; and

(iv) consequential damages to other Villas or Villa Lantana Precinct Common Areas.

(b) All insurance policies are to be taken out with a reputable insurer in the name of the Villa owner and must be for the full replacement value of the Villa’s contents and include a specific allowance for the removal of debris.

(c) Copies of the above insurance policies and all renewal certificates and endorsement slips are to be provided to TCM upon request.

(d) In the event of damage to or destruction of a Villa and/or its contents, the owner must promptly proceed to repair or to reconstruct the Villa in a manner consistent with the original construction or such other plans as are approved by TECOM Commercial Department.

(e) Owners must pay all costs which are not covered by insurance proceeds.


HOUSEHOLD STAFF AND SERVICEPROVIDER/CONTRACTOR POLICY

15 HOUSEHOLD STAFF AND SERVICE PROVIDER/ CONTRACTOR POLICY

15.1 Household Staff

Pursuant to UAE Law, anyone working in a Villa must be sponsored. The UAE Ministry of Internal Affairs may conduct random inspections at any time and should they find anyone working illegally in your Villa, the Villa owner / resident may be fined between AED 50,000 – 100,000 and/or put into prison.

All residents must ensure that they register their household staff including but not limited to housemaids, drivers, cooks, and gardeners are either sponsored under a licensed company or under the resident’s sponsorship and hold a valid residence visa issued by the Dubai Immigration Department. Residents are held fully responsible if they are found accommodating household staff not directly sponsored by them.

Residents must ensure that their household staff are registered with TCM using the ‘Household Staff Registration Form’, a copy of which is attached to this Manual at Schedule 3, and valid passport and visa copies are provided to TCM.

Should a household staff member resign or their contract of employment be terminated, please ensure that you communicate this information to TCM (through Customer Care) in order to keep the information on your household staff updated.

15.2 Service Providers and Contractors

All service providers and contractors who are to perform any services for residents within the community must be approved by and registered with TCM and hold a valid trade license.

Residents must ensure that all service providers and contractors are registered with TCM using the ‘Service Provider/Contractor Approval and Registration Form’, a copy of which is attached to this Manual at Schedule 7.

TCM may (in its discretion) not approve a service provider/contractor in which case an alternative service provider/contractor must be found and the approval and registration process repeated.


15.3 Pre-approved Service Providers

To assist residents, TCM may pre-approve service providers and contractors to provide services in Villa Lantana and, should you wish to engage any pre-approved service providers, you will not be required to register them with TCM.

15.4 Service Provider/Contractor Signage

Approved service providers and contractors may erect one small promotional/commercial sign (measuring by 1.5 ft. by 2 ft.) in the ground, near the garage or near the front door, within the plot of the relevant Villa. The promotional/commercial sign must be removed once the work is completed. Unauthorized signage will be removed and disposed by TCM at the cost of the relevant Villa owner.


FORMS 1 Notification of Lease or Renewal

2 Resident Registration and Information Form

3 Household Staff Registration Form

4 Vehicle Registration Form (For Residents)

5 Temporary Vehicle Access Pass Registration Form (For Contractors)

6 Pet Registration Form

7 Service Provider/Contractor Approval And Registration Form

8 Building Works Proposal Form

9 Moving In/Moving Out Request Form

10 Noc Request Form (Sales and Leases)