Leading the Way to Success

Table of Contents:

ICSFS OverviewICS GroupAbout ICSFSWhy ICSFS

ICSFS SoftwareAbout ICS BANKS®ICS BANKS® Supporting Systems

ICSFS Professional ServicesOur Support & ServicesOur Training

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ICSFS Overview

ICS Group

International Computer Systems (London) Ltd. - ICS (London) (www.icslondon.com) was established in London in 1978, as a system integrator and turn-key solutions provider by pioneers of the technology industry. Since then, the company has been engaged in many vertical markets such as Financial Institutions, Healthcare, Education, Oil & Gas and Police & National Security Solutions with projects completed in Europe, the Middle East and Africa.

Furthermore, the company targeted international markets, providing IT services to a wide range of countries and regions. In 1991, ICS (London) explored changing its business model to become an Independent Software Vendor (ISV). The vision was to develop standard off-the-shelf (OTS) software applications for real-time business processing.

Capitalising on previous expertise, ICS (London) launched a strategic project for developing a universal banking software application which resulted in the creation of ICS BANKS®.

Within a decade, ICS (London) was able to expand in new markets, winning new clients and strengthen its position among the major players in the financial technology industry.

In 2004, ICS Financial Systems Ltd. (ICSFS) (www.icsfs.com) emerged from ICS (London) as a leading provider of universal banking software systems focused on the financial industry upon the rapid growth, demand, and maturity of the ICS BANKS® software.

ICSFS is dedicated to software development and integration for the banking industry, from retail banking solutions to global financial institutions. The company addresses the complete IT projects’ cycle from initial consultancy to design, development, training, implementation and ongoing maintenance and support.

The ICS group has undertaken many high profile and demanding projects, from nationwide police automation to the full computerisation of financial organisations of all sizes. Customers range from government bodies to international contractors, from manufacturing to the service industry, and from small business to multinational groups.

Today, the ICS Group has offices in many countries such as:

• United Kingdom • United Arab Emirates• Qatar• Jordan • Palestine • Saudi Arabia • Iraq • Nigeria • Lebanon

About ICSFS

ICSFS, founded in 2004, provides business and technology solutions for financial institutions in countries across the world, helping financial clients select and implement the best tools to achieve their business needs, and to integrate services and e-commerce features fully into their operations – crucial given the speed and flexibility of response required by the internet and mobile enabled e-commerce business models.

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ICSFS delivers a wide range of professional services to automate and streamline banking services. Its open systems, based on the latest technology, addresses banking business requirements in one integrated software that maintains all data in one database, providing a 360° view of the customer’s exposure.

Today, ICSFS’ success is largely attributed to its market understanding, working closely with customers, advising them to adopt the international banking standards, while addressing their local requirements.

ICSFS works in ISO-9001-2008 certified environments, relying on industry standards. Our software is designed to meet the information processing and management challenges facing the banking and finance industry today.

Objective Our objective has always been to provide state-of-the-art financial products and services, and to realise the best possible returns for our client’s technology investment achievable anywhere.

Vision To ensure our growth by achieving the highest possible customer satisfaction, never compromising on the integrity of our approach, or on enhancing our technical strengths. As critical as products and technologies are, nothing is more important to ICSFS’ success than the ability to build and preserve strong and lasting relationship with both partners and customers.

Mission Our mission is always to assure our customers of the

highest standards of quality and professionalism in any work they receive from us. We are committed to providing our customers with high quality IT products & services to give them business advantage.

Our aim is to broaden our activities, meet customers’ expectations and grow our human capital.

Company Strategy At ICSFS, we understand that the universal and retail banking industry is restructuring, producing a rich supply of information and services for customers.

The relationship between banks and customers is changing rapidly, requiring innovative solutions.

With increasing competition and unstable economic returns, financial institutions are now looking beyond existing traditional business models to identify profitable opportunities for the future.

We also understand that today we are banking on a smart planet, where financial institutions are obliged to connect with their customers anywhere and anytime. This is exerting pressure on financial institutions and banks to open their infrastructure and push their services to banking and non-banking customers. This will, in turn, lead to challenges of scalability, performance, security and cost.

One of our main strategies is to maintain a strong relationship with our partners and customers, by continuous interactions via internal and external communications. As we embark the importance of building and preserving strong and lasting relationships with partners and customers throughout the organisation, as well as all external communications.

Our strengths are our professionalism, flexibility and superb technical skills. Our development approach ensures a rich spectrum of features in our software, ICS BANKS®, reflecting customers’ actual process and best practice. ICS BANKS® solutions are parameterised and powered by BPM so clients can quickly put to use the features they need with minimal time, risk, effort and cost.

The history of the ICS Group, starting in 1978, also adds value to ICSFS’ strategy. As several ICSFS’ sister companies have positioned themselves as turnkey solution providers and as system integrators, the Group’s brand legacy gives ICSFS an edge to embrace wide range of clients.

Why ICSFS

With ICS BANKS® our philosophy has always entailed providing international standards packaged as an OTS product with the value added capability of tailoring the product to consider local and country specific requirements. With this, the system flexibility starts from the outset.

ICS BANKS® has always been a pioneer in utilising the latest technology to serve financial institutions.

In addition to its embedded Service-Oriented-Architecture (SOA), the system is cloud-ready and deployed in a multi-tiered setup that runs in a Thin-Client and best in class database solution. ICSFS uses specific tools and tested methodologies for conducting gap analysis, and formulating a migration roadmap for banks and implementing optimum Data Centre and Disaster Recovery.

Our approach uses global and standard banking methodologies and practices, with emphases on local requirements and regulations.

ICS BANKS® provides a complete suite of banking business modules with a rich sweep of functionalities and features, addressing business needs and automating operational processes, as needed, to improve a bank’s business performance.

ICSFS values customer feedback, and seeks ways to enhance its offering by tuning the product to serve end-users better.

ICSFS has a vast pool of well qualified and experienced resources with a wide technology and banking expertise, proven development and analysis methodology, high research and development expertise that meets industry standards.

ICSFS, proactively and reactively, enhances the business and technological demands of its users with its precise and accurate platform design that is relevant to all emerging business trends.

Multidimensional Implementation Approach

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ICSFS customers across Europe, Asia and Africa are enjoying the complete integrated banking system, ICS BANKS® which is cloud-ready and provides industry - leading standards.

Understanding Business… As the economic climate and regulations tighten profits and shrink bottom-lines, deployment and investment of solutions must yield highest Return on Investment (ROI). ICS BANKS® scalability and architecture go hand-in-hand with such constraints.Users of ICS BANKS® can have multiple choices of deployment architectures including cloud hosting.

ICS BANKS® has a flexible structure that is designed to follow clients’ solution function in matching clients’ budget cuts and business needs.

ICS BANKS® comprehensively continues enhancing features such as Straight-Through-Processing (STP) and Real-Time-Gross-Settlement (RTGS), to keep up with the agility of the financial sector and to reduce risks of electronic payment settlement systems.

A proven key feature of ICS BANKS® is the high parameterisation design boosted with Business Process Management (BPM), which constructs a solid pavement for multi-country, multi-language, multi-currency and global banking solution. Built on a highly parameterised platform and latest technology, ICS BANKS® fast deployment is attributed to minimum or no customisation. As our deployment experience for turn-key banking solution proves completion of projects, bringing financial customers to total automation in a record time. This later fact is considered a key differentiator to our implementation and Project Management Office (PMO) teams.

Today, the banking software industry is truly global, and ICSFS is bridging technology gaps with a strong IT solution to address market segment and business needs.

ICSFS addresses the financial services market demands, which include:

• Demand for increased productivity • Maximised profitability • Global competition • Accelerated demands for new services for customers • New business trends • Enhanced Risk Management• Improving Time to Market

ICSFS Software About ICS BANKS®

Over Three Decades of Experience ICS BANKS® was developed by the parent company International Computer Systems (London) Ltd., ICSFS emerged out of ICS London to focus on servicing the banking and financial industry. ICS BANKS® has been developed in an ISO 9001:2008 compliant environment, built on the latest Oracle technologies in a cloud-ready, Thin-Client, Multi-Tier, Browser-Based environment architecture providing portability, scalability, reliability, robustness and 24/7 availability. ICS BANKS® is a multilingual, multi-currency system that can serve multi institutions, recognising the business processing demands for clients in international banking environments.

Fully Integrated Banking System... ICS BANKS® is a state-of-the-art software that delivers maximum value to banking clients of all

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sizes. This universal software is a complete suite of banking business modules with a rich suite of functionality and features addressing business needs foremost, and automating accounting processes as needed, to enhance a customer’s business performance.

ICS BANKS® uses the latest technologies to cover all business areas such as Core banking, Remittances, Trade Finance, Lending, Credit Facilities & Risk Groups, Finance Leasing, Investment and Islamic Banking.

The use of the latest technologies to provide availability, scalability and best performance is one of the goals achieved by implementing ICS BANKS®.

ICS BANKS® is Scalable and Modular; each of its modules is parameterised to quickly support a client’s unique workflow, as many of its modules are designed to stand-alone, since implementation of any module can be separately accomplished.

Therefore, each module can be integrated seamlessly with other business modules, on any platform, and can quickly interface with legacy system, as well as its open architecture capabilities to quickly interface with third-party applications. This design of the ICS BANKS® system modules eliminates the need for any additional interface between modules and the core system, and streamlines data flow within the system, providing faster and easy–to-use software and insuring real STP.

Finally, ICS BANKS® gives the user the facility to deploy modules at any level, whether head office, branch or external delivery channels, such as Internet Banking or Kiosks.

Key ICS BANKS® Solution benefits • Complete suite of banking business modules with a rich sweep of functionalities and features • Open system, highly parameterised, scalable and modular• Thin-Client Browser-Based solution• Straight-Through Processing (STP) - Business-Based system • Rich with a wide range of external delivery channels • Innovative leading technology solutions• Cloud-ready and Multi-Tier deployment• Immense business functionality offers unbeatable price-performance value • User-friendly • State-of-the-art software delivering maximum value to banking clients of all sizes • Provide clients with incredibly flexible best- of-breed technology and unparalleled support • Product-Parameterisation • Business-Oriented • Service-Oriented-Architecture (SOA)

ICSFS caters to the needs of modern financial institutions. ICS BANKS® is packaged as one complete solution to provide a complete integrated and parameterised end-to-end solution that covers all banking activities.

The solution covers the following financial service sectors: • Universal Banking • Retail Banking • Wholesale Banking • Corporate Banking • Commercial Banking • Investment Banking • Islamic Banking

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• Finance Leasing • Microfinance Banking

ICS BANKS® helps banks to transform the operational procedures to meet current and future financial industry standards through applying best practices and by being in compliance with international standards; such as IASB, IFRS and Basel Committee on Banking Supervision.

Our creation and transformation of ICS BANKS® orbits a number of pillars such as: - Customer-Centricity - Product-Parameterisation- Embedded BPM- Business-Oriented - Service Oriented Architecture (SOA) - Customer in Control- Mobility

ICS BANKS® Software Architecture

ICSFS uses the latest technologies and computing concepts in the ICS BANKS® system’s development, making it open and portable to numerous hardware and operating system platforms.

The use of Oracle technology provides the system with built-in disaster recovery, flexibility, data integrity and high performance.

All ICS BANKS® modules are fully integrated, which streamlines data flow within the system, providing faster and easy–to-use software.

ICS BANKS® modules are fully compliant with the latest versions of the International Accounting Standards Board (IASB) and International Financial Reporting Standards (IFRS).

ICS BANKS® Core Banking The ICS BANKS® Core system provides the richest possible suite of extended functionality covering a huge array of housekeeping, security control, data processing and data interfaces, built-in reports, core banking activities and platform for specialised banking functional modules.

It contains, but not limited to: • General Ledger• Account maintenance (all types of accounts in various currencies)• Main Customer Information• Know Your Customer (KYC)• Customer to Customer Relation• Account to Customer Relation• Multi Title Holder Customers• Secret Customers• Proxy Management• 360° Customer Exposure

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• Watch lists for Bad Customers or Potentials• Central Clearing system• Transaction processing• Charges & Commissions Management• Exceptional Account Charges & Commissions Management• Charge Recovery System• Buying / Selling of Foreign Currency• Cheque Book Request / Ordering• Post dated Cheque Processing• Signature, Images & Mandates Verification• Inter-branch• Standing Order and Instructions• Saving / Current Accounts• Fixed & Movable Time Deposits• Term & Recurring Deposits• Periodic Deposits with Intermediate Capitalisation• Block Funds• Account Restriction• Stopped Cheques• Customer / Account / Signature Diaries• Exceptional Accounts Default Value Days• Account Auto Recovery• Safe Deposit Boxes• Passbook Printing• Foreign Currency Revaluation• Balance Sheet Production• Domiciliation & Utility Bill Payments• VAT & Withholding Tax Processing• Expense / Revenue Transaction Processing with Cost Centers• Automatic Loading for Bulk Transaction• Account Managers & Business Units Management • Extended GL Grouping with Segmentation• Cash Management• Balance Sheet & Income Statements Reports Grouping• Bad & Doubtful Accounts• FATCA information capture

• Credit Card Files load & process• Maintenance of Safe cheques & Bankers cheques• Salaries processing system• Memo Margin Accounts system• Maintain Currency Rates and Cross Rates• Maintain Teller / User Roll & Authorities• Maintain Teller / User Password Parameter• ATM & POS (ISO 8583) Interface• Swift Interface

ICS BANKS® Credit Facilities & Risk Groups The ICS BANKS® Credit Facilities & Risk Groups module, when deployed in a bank or financial institution, boosts the capability to control and manage the allocation of facilities in a branch or the head office.

Credit Risk is maintained on five levels (Group, Group Detail, Customer Facility, Facility Details and Account) to utilise and monitor facilities, line limits and group limits in real time. Each of these levels can be in a different currency. Guarantor and collaterals defaults are also maintained and monitored for their used amounts, revision dates and revaluation periods.

Credit facility lines can report in groups that represent countries, banks or any other entity, where each group has a unique transaction process control. With a smart user-friendly system behaviour and navigation, ICS BANKS® Credit Facility & Risk Groups system covers: • Risk Group • Risk Sub Group • Customer Facility • Guarantor Maintenance • Collateral Maintenance • Facility Detail • Dynamic Facility

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• Temporary Facility • Revolving Facility • Joint Limits and Limit Swap• Credit Scoring

The system is integrated with the Business Process Management module, BANKS BPM®, which provides a full workflow cycle of applying, studying, approval and processing credit facility requests.

ICS BANKS® Remittances The ICS BANKS® Remittances system is used to process money transfer whether within the country or outside the country and inward transfers for the customer. Our remittances system inherits all core system features; STP, pre-defined business flow layer (Maker-Checker), internet enabled complete automation of SWIFT messages and RTGS processing, advices and vouchers generation.

ICS BANKS® Remittances module covers the following functions: • Inward Transfers • Outward Transfers • Direct Transfer • Traveller’s Cheques

The system is integrated with the ICS BANKS® Internet Banking System (IBS) and ICS BANKS® Smart Mobile Banking (SMB).

ICS BANKS® Lending ICS BANKS® Lending consists of modules that are highly parameterised and modular. All systems are based on a product design architecture, therefore the customer can design any new product, link such products to the general ledger (GL), commissions & charges, schedule of repayment, using any of the calculation methods available.

The system is integrated with the Business Process Management module, BANKS BPM®, which provides the full workflow cycle of origination, studying, approval and processing. Interest methods supported can be Flat, Discounted, Simple, Compounded, Subsidised and many more.

ICS BANKS® also covers the following lending and supplementary modules: • Retail & Corporate Loans • Housing Loans• Mortgage Loans• Pledge Loans• Legal Loans• Written Off Loans• Non-performing Loans• Discounted Loans• Promissory Notes (including Discounted Bills Management and Hire Purchase) • Local Bills for Collection • Advanced Salary Service • Overdraft Management • Retail Purchase • Loans against Trust Receipts• Loans against Deposits• Microfinance • Syndicated Loans • Instalment Loans • Finance Leasing • Operating Lease

The system is integrated with the ICS BANKS® Internet Banking System (IBS) and ICS BANKS® Smart Mobile Banking (SMB).

ICS BANKS® Trade Finance ICS BANKS® Trade Finance is a complete automated front-to-back trade finance solution, which enables

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banks to automate the processing of all traditional and sophisticated trade finance instruments, including Letters of Credit (LC), Guarantees (LG), and Documentary Bills for Collection (BC).

The system fully supports a bank’s global and regional transactions processing, thereby ensuring accessibility and control to customers. Users of ICS BANKS® Trade Finance enjoy high-volume processing capabilities while reducing processing cost per transaction.

ICS BANKS® Trade Finance is a Straight-Through-Processing (STP) and cost-effective application; suitable for any financial institution. The system automatically links the trade transaction directly with the SWIFT message generation. It can automatically read from incoming SWIFT messages and engage them to the business process.

The system can be implemented to initiate the processing from the branch or can be a fully centralised processing centre. The system handles: • Import Letter of Credit • Export Letter of Credit • Documentary Export Bills for Collection • Documentary Import Bills for Collection • Letter of Guarantee (Local and Foreign LG’s)

The system is integrated with the Business Process Management module, BANKS BPM®, which provides a full workflow cycle of applying, studying, approval and processing trade finance requests. The system is also integrated with the ICS BANKS® Internet Banking System (IBS) and ICS BANKS® Smart Mobile Banking (SMB).

ICS BANKS® Investment & Treasury ICS BANKS® Investment & Treasury system is a completely integrated and parameterised End-to-End solution that covers all investment, treasury and brokerage activities including asset & portfolio management. It is a powerful, comprehensive and easy-to-use system, which covers all financial, transactional, processing and reporting needs. The system is fully compliant with IAS 39 & IFRS 9.

The system supports Front, Middle and Back Office activities and provides deal capture, limits control, position keeping, and automatic processing for transactions, confirmation, and settlement to maturity, generating all necessary accounting and reporting.

ICS BANKS® Investment & Treasury System InterfacesThe system is built on an open framework that allows smooth connection with any third-party data sources and online brokers trading platforms, including:

- Reuters DataScope Select (DSS) system- Reuters Dealing System (D3000)- Reuters Trade Notification (RTN)- Bloomberg Trading system

ICS BANKS® out-of-the-box Investment & Treasury system products are:

Treasury System

• Foreign Exchange (Spot, Forward and Swaps) • Money Market (Placements, Deposits, Interbank Placement/Deposit)

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Investment System• Debt Securities System including but not limited to: - Bonds - Treasury Bills - CD’s-Floating Rate Notes - Repurchase Agreements (Repo) • Mutual Fund System: - Hedged Funds - Open Ended Funds - Balanced Funds - Money Market Funds - Equity Funds • Equity Securities System: - Common Shares - Preferred Shares - Founder Shares • Derivatives Systems: - Currency and Equity Options - Currency Swaps and Interest Rate Swaps (IRS) - Forward Rate Agreement (FRA) - Futures contracts

Asset & Portfolio Management System ICS BANKS® Asset & Portfolio Management is a comprehensive solution that automates all phases of the investment management process, and manages assets throughout a full life cycle, including:- Asset Management Agreement- Bank Investment Policy and Constraint - Benchmark Recording - Asset Allocation- Risk and Return Analysis - Portfolio Assessment

The system offers a wide range of robust, easy-to-use tools that guarantee effective portfolio management. Our solution allows financial institutions to measure

and manage risk through performance measurements and market risk analysis covering market valuation, sensitivity calculation and Value at Risk (VaR) methodologies.

ICS BANKS® Investment & Treasury is also integrated with the ICS BANKS® Internet Banking System (IBS) and ICS BANKS® Smart Mobile Banking (SMB).

ICS BANKS® ISLAMIC ICS BANKS® ISLAMIC is a modular fully integrated solution designed and developed following the principles of Shari’a and in compliance with the Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI). ICS BANKS® ISLAMIC consists of an Islamic core system, which provides all common operations between various banking activities, and a series of modules which cover the various different operational and business requirements of our specialised segments. Its modular architecture fully supports various business needs within the organisation, including Islamic Core Banking, Investments, Treasury, Trade Finance and Profit Calculation & Distribution.

ICS BANKS® ISLAMIC can be offered as a complete stand-alone suite of Islamic Banking application or as an Islamic Banking window, within the core system depending on the customer’s needs.

ICS BANKS® ISLAMIC offers the below modules: • Murabaha & Musawama• Ijara & Forward Ijara • Service Ijara• Istisna’a • Mugawala• Mudaraba • Musharaka

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• Salam & Parallel Salam• Unrestricted and Restricted Investment Accounts • Certificate of Deposits• Profit Distribution • Qard Hasan • Investment &Treasury: - Foreign Exchange • Spot Deal • FX Promise (Wa’ad)- Money Market: • International Murabaha • Reverse Murabaha • Wakala Investment • Wakala Deposit • Exchange of Deposits- Debt Securities System: • Debt Securities (Sukuk) for Bank Investment • Debt Securities (sukuk) for Customers› Investment- Equity Securities System: • Equities for Bank Trading • Equities for customer Trading

All modules are based on a product design architecture, therefore the customer can design any new product, link it to the General Ledger, commissions and charges and schedule of repayment.

The system provides an extensive set of parameters which enables the customer to design unlimited number of products that provides more control and reduces time and efforts to perform any transaction.

The system is integrated with the ICS BANKS® Internet Banking System (IBS) and ICS BANKS® Smart Mobile Banking (SMB). The system is also integrated with the Business Process Management module BANKS BPM®, which supports the full workflow cycle of origination, studying, approving and processing.

ICS BANKS Nostro Reconciliation SystemA fully dynamic, highly parameterised and fully integrated system with the ICS BANKS. The system is capable of performing complex automatic reconciliation processes between all types of accounts, according to dynamic matching rules that are set by the bank itself and its own transactions matching policies. It also enables manual reconciliation to take place whenever necessary or required.

ICS BANKS Nostro Reconciliation system enables the reconciliation process to be carried out electronically; either automatically or manually rather than comparing the printouts manually from the internal ledger and the received files or swift messages.

ICS BANKS Classification and Provisioning SystemHighly parameterised system that automatically classifies the facilities accounts, according to predefined regulatory rules. After classifying the facilities the system will automatically calculate the provision amount based on the classification type and provisioning percentage defined for each provision type.

Some of the system features:- Calculating stop payment date- Classification types ; performing and non-performing facilities- Calculating accepted net collateral amount- Calculating provision amount - A wide range of thorough detailed or summary reports - What-if scenarios

Delivery Channels ICS BANKS® provides comprehensive out-of-the-box, fully integrated support for multiple delivery channels based on a powerful Omni-Channel

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architecture. These delivery channels stretch from standard services to many transactional-based ones. As an example, Letter of credit activities can be initiated from the internet banking, and loans instalment settlements can be done from the Kiosks.

ICS BANKS® Delivery Channels: • ICS BANKS® IBS (Internet Banking System for Retail & Corporate) • ICS BANKS® SMB (Smart Mobile banking)• Cash Management• SMS Push/Pull Banking (Real-Time) • Phone Banking • ATM/POS & Kiosks

ICS BANKS ERP SuiteICS BANKS ERP “out-of-the-box” Suite is a family of products that facilitates the flow of information, coordinates all resources and activities within the organization. This business solution software will enhance your productivity by incorporating your key business functions, and it consists of;

• Fixed Assets• Inventory• Accounts Payable• Procurement• Human Resource Management System (HRMS) - HR management information - Payroll - Time attendance - Employee self-service (portal) - Training - Performance appraisal and evaluation

ICS BANKS® Supporting Systems The solutions and applications offered integrate seamlessly with ICS BANKS® to offer the customer a true plug-and-play experience.

Solutions include

BANKS BPM® BANKS BPM® is a Business Process Management solution layer within ICS BANKS. The solution optimis e s the internal process, document handling via a Content Management system, and flow management between various bank departments and enhances customer service through the e-banking channels.

BANKS BPM® is fully integrated with ICS BANKS® system, with flexibility to modify the process definition level (Process Blue – Print).

The areas that can be covered:

• Credit Facility Application Processing • Loan Origination Processing • Letter Of Credit Application Processing • Letter of Guarantees Application Processing • Documentary Bills for Collections Application Processing • Credit Card Application Processing

BANKS BIBANKS BI is a Business Intelligence solution that uses the ICS BANKS® application, enhances the decision making process at multiple levels in financial institutions.

As an innovative banking system that understands the various information needs of users, BANKS BI is a powerful solution that provides clients with the means to access, analyse, and share information with less reliance on the IT department. Moreover,

BANKS BI helps financial institutions empower their users with information for better decision making. It also enables them to track, understand, and manage critical information.

The solution covers many areas related to Business Performance Management of which: • Analytical Applications • Data warehousing Performance Management • Business Intelligence • Dashboards and Scorecards • Budgeting and Planning • Enterprise Risk Management ICSFS Professional Services

Our Support & Services

ICSFS administers all technical and account management support through internal resources, which allows our experienced staff to easily interact with the customers and strengthen the relationship’s integrity. Customer can access ICSFS’ automated call centre or an account manager 24/7 with the available secure system.Customers can easily have the feature to track their log and status through our CRM system. Our service is based on a multi-dimensional implementation pyramid approach framed by: Web-enabled mobility and flexibility, centrally controlled and secured standards, and global processing and support.

Assistance is provided throughout the pre-and-post solution deployment phases of: project planning, requirements delineation, configuration and migration, training, quality assurance as well as production.

Our Training

ICSFS has fully dedicated training centres in the UK and Jordan that serve customers. ICSFS also caters to its customers’ utmost satisfaction, where we provide training courses at our customers’ premises.

We offer specific and dedicated training for technical staff as well as decision makers. Each course has been tailored by our own banking consultants, focusing on crucial best practices and lessons learned of implementing successful projects and solutions in banks and financial institutions.

Our courses are designed to be practical, example-led work that provides clients with the means to increase technical skills and develop management understanding of emerging IT technologies and its usage.

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ICS FINANCIAL SYSTEMS LTD

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