Home delivery – Clotting Factors

Edinburgh – 4th January 2007

Dominic Moreland – Managing Director, Careology

Mandy Wakefield – Director of Nursing, Careology

Claire Willits - Special Projects Manager, Polar Speed

Partnership Ethos

To provide exceptional standards of medical care to patients receiving therapy for complex disorders in

their own homes.

This is achieved through the maintenance of a specialist team who are well trained and experienced

and who focus on specific therapeutic areas.

The service is flexible and tailored to the needs of the customer and patient.

Careology and Polar Speed Partnership

• Formed from MBO of Genzyme Homecare

• Specialist integrated homecare service provider with extensive experience of dealing with rare genetic disorders

• Established 1996• Specialist Pharmaceutical

Cold chain distributor including Haemophilia Treatment products

• Established industry customer base

Management team experience in

pharmaceutical industry and homecare

Patient Journey

• Registration• Prophylaxis or On Demand therapy• Consent• System set up

• Clinical Feedback• KPI reporting• Service Survey

Main CentreReferral

• Prescription Generated• Buffer Stock consideration• Home deliveries Scheduled

• Patient Management• Prescription Management• Coordinator Contact• Pharmaceutical Deliveries• Clinical Waste

Communication

* Driver endorses for key holder service

Communication

Haemophilia Care Team

Polar Speed Careology

Patient

Registration

Patient Monitoring and Clinical Governance - Triggers

Service Reviews

Invoicing

Management Reports

Homecare Deliveries

Coordinator telephone calls

Patient Monitoring

Service Quality surveys

Clinical Review

Service Feedback

Home Delivery Arrangements• Drivers have been through an enhanced CRB check and have disease

awareness training• Cold chain validation within MHRA, RPSGB and ISO 9001:2000

requirements• Vehicles with company logo and uniformed driver with ID• Three hour time delivery window• Deliveries made between 08.00 and 18.00 and at other times on request• Flexibility for on demand or prophylaxis patients and emergency

deliveries• Sharps Bin Removal and environmental disposable including packaging• Key Holding Service

Home Delivery Value adds

• Polar Track and Refrigerated Van deliveries – no need for validated

packaging for routine deliveries

• Stock Rotation and expiry date checking

• Clinical Feedback through patient monitoring

• Patient satisfaction surveys

• Signed Proof of delivery with Invoice

• Alternative / additional delivery address

Polar Track

• Online Track & Trace

• Online Temperature Monitoring

• Online Proof of Delivery

• Online Service Level / Performance Reporting

• Online Collection Request

• Online Automated Routing

Summary

• Patient focused and flexible to customer needs

• Collaborative working emphasis

• Service aids compliance and patient monitoring in line

with Haemophilia Team goals and objectives

• Clinical Governance and audit strong priority

• Direct operational responsibility of owner managers