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Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

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Page 1: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Home Care Packages and Consumer Directed Care (CDC)

Shona McQueenBranch ManagerDepartment of Social Services

Page 2: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Home Care Packages and Consumer Directed Care (CDC)• Increased funding for Home Care Packages Programme

• From 1 July 2015, all Home Care Packages will be offered

on a CDC basis.

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2009 2010 2011 2012 2013 2014 … 20170

20,000

40,000

60,000

80,000

100,000Number of allocated places, at 30 December 2014

Total packages

Total pro-jected packages

Page 3: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

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Defining CDC

Page 4: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

CDC is not new• CDC was trialled in 2010/11 for two years across 1,000

Home Care Packages.

• From 1 August 2013 all Home Care Packages allocated to providers have been offered on a Consumer Directed Care basis.

• Since 1 August 2013 various support mechanisms have been available to the sector to assist with the transition to CDC.

Page 5: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

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Making CDC work for you• CDC provides an opportunity to reconsider the business

and delivery processes in light of changing consumer expectations.

• The way home care providers have arranged their business models for the introduction of CDC will change as their practices mature.

Page 6: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

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Case Study - CDC in action

Page 7: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Making CDC your business• A new way of doing business

• Culture change and reorientation of service deliver.

• Training staff to understand the philosophy of CDC.

• Workforce are skilled in undertaking conversations with consumers that encourages and empowers them.

• Administrative system that can provide consumers with an individualised budget and monthly income and expenses statement.

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Page 8: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Making CDC happen

• How are we supporting consumers?

• Booklets, peer education, checklists

• How are we supporting providers?

• Workshops, articles, webinars, learning modules and self

assessment tools

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Page 9: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Key upcoming datesGuide to Aged Care Law Updated by May 2015

DSS Website and FAQs Continuous – May 2015

Evaluation Report of HCPs Considered by Minister in May

Page 10: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

Home care today

Home Care Today is funded by the Australian Government Department of Social Services. Visit: www.dss.gov.au for more information.

www.homecaretoday.org.au

Page 11: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

FOR CONSUMERSPeer Education Sessions• 435 across Australia in 2014-15• Extended to 2016-17• Book through your local COTA

Your Guide to New Choices in Home Care

TRANSLATIONS

ArabicChinese SimplifiedChinese TraditionalCroatianGreekHindi

ItalianPolishRussianSerbianVietnamese

Audio and plain text versions also available soon - Resources and checklists on website

Page 12: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

FOR PROVIDERS• Organisational self-assessment for readiness to

implement CDC• Learning modules for advisers/case managers• Financial aspects of CDC package and webinars• Investigation of legal issues in CDC implementation• Changes readiness workshops (2014) – DVD and

summary of outputs available• Information, diversity and other resources, videos• Consumer engagement and co-production• Staff capability framework in development• Further webinars planned – marketing, goal setting

Page 13: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

RESOURCES AVAILABLE ON THE WEBSITE www.homecaretoday.org.au

Register for the newsletter on the Contact Us page to receive regular updates

Email: [email protected]

Page 14: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

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Evaluating Home Care Packages

Page 15: Home Care Packages and Consumer Directed Care (CDC) Shona McQueen Branch Manager Department of Social Services

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The Future Vision for Community Care