home care in greater auckland

Home Care in Greater Auckland (May 2009) .

How to Organise Home Care

There are four main ways home care can be organised: • On discharge from public hospital, short-term help can be provided while you convalesce,

discuss with the hospital social worker. • Long-term care can be provided for people with ongoing care needs, organise through

Needs Assessment and Service Co-ordination (NASC). • Accident Compensation Corporation (ACC) can provide home care. Arrange through your

ACC case worker. • You can make your own private arrangements with a Home Care agency. Not all agencies

service privately paying clients.

Points to consider when first making your enquiry

• Do they provide the services you require e.g. gardening, nursing etc? • Have staff members had special training? • Is there a cancellation fee? • Is there an extra charge for work on public holidays? • Is there a minimum time charged? • Do you still have to pay if you go on holiday or into hospital? • Is there a set-up charge and how do you pay?

Needs Assessment and Service Coordination (for people over 65 years) Auckland ............................................................... 631 1234

Waitakere .............................................................. 442 7171

Counties Manukau .............................................. 276 0040

North Shore and Rodney ................................... 442 7171

Needs Assessment and Service Coordination (for people 16-64 years)

Taikura Trust ................................................... 278 6314 or 0800 835 467

Subsidised or Publicly Funded Services

A Needs Assessment is required to establish eligibility for subsidised services. You must

hold a Community Service Card for help with routine housework. Assistance with personal

care such as showering and dressing does not require a card.

An authorised assessor will visit and discuss with you how much help you need at home. If

you share accommodation, assistance from those you live with is also considered.

Assessment can be provided in public hospital by a hospital-based Needs Assessor or in

the community by NASC, see previous page for contacts.

If you meet the assessment requirements you should be offered a choice of home care

agency.

For those receiving long-term subsidised service, spring cleaning is regarded as an extra

and you are expected to pay for this yourself.

It may be possible to claim Disability Allowance to help pay for lawns and gardening.

Contact your local Work and Income office or phone 0800 552 002.

Private arrangement

For people paying privately, hourly charges start at $22.50 for housework and personal

care and $35 for a registered nurse. Most agencies offer housework and personal care, for

nursing or short-term relief care look under Additional Services.

For further Information and Assistance

If you have a complaint about a home care service or need further information, contact:

* Your NASC co-ordinator

* Your home care service manager

The New Zealand Home Health Association Inc phone 04 472 31 96

* Health and Disability Commissioner phone 0800 11 22 33

* Advocacy Services, Health and Disability phone 0800 11 22 33

* The funding agency e.g. District Health Board or your ACC case manager.

Auckland-wide Auckland Home Healthcare Contact Phone Fax Email Area Hours Additional

Jennifer Jones Address PO Box 8304 302 2299 Symonds Street 302 2295 Auckland 1150 jenniferjonesahbh.org.nz Website www.hbh.org.nz Auckland-wide 7 days, 24 hours, minimum visit 1 hour Rehabilitation (ACC contract), palliative and nursing care

Can provide services to clients requiring high-level, subsidised personal care. Doesn't cover Counties Manukau

Dial-a-Shopper Contact Phone Fax Email Area Hours Additional

Philip du Pres Address PO Box 32 076 486 3060 Devonport 486 3061 North Shore City 0744 [email protected] Website www.dial-a-shopper.co.nz Auckland wide Monday to Friday, 8am to 5pm, negotiable Minimum $15 charge covers petrol and delivery to client's door. Payment by Eftpos or Visa One-off or regular service, additional pick-up and drop-off services by negotiation

Drake Medox Contact Phone Fax Email Area Hours Additional

DSP Contact Phone Fax Email Area Hours

Additional

Debbie Hague, Rachelle Atherton Address PO Box 5846

573 0717 Wellesley St 573 0585 Auckland 1141 [email protected] Website www.drakemedoxnursing.co.nz

Auckland-wide 7 days, 24 hours, minimum visit 4 hours Nursing

Lisa Kennedy Address PO Box 51 289 571 1790 Pakuranga 572 0325 Manukau 2140

lisaadspnz.com Website www.dspnz.com Auckland-wide 7 days, 24 hours, minimum visit 3 hours, unless client just requires shower, in which case time is negotiable Driving, companionship, cooking and gardening. Short term relief care, nursing. Full time live-in companion / housekeeper Initial set up fee dependent on type of work required

Enterprise Medical Bureau Contact Phone Fax Email Area Hours Additional

Address PO Box 1799 Shortland St Auckland 1140

Website www.enterprise.co.nz

Storm Roth 306 1949 or 0272 844 610 307 1285 storm 0 enterprise.co.nz Auckland-wide 7 days, 24 hours Nursing, community support worker

Focus 2000 Ltd Contact Phone Fax Email Area Hours Additional

Mark Young Address PO Box 16 067 846 6295 Sandringham

846 1232 Auckland 1351

[email protected] Website www.focus2000.org.nz

Auckland-wide 7 days, 24 hours, visit time by negotiation Rehabilitation, spring cleaning

Can provide services to clients 0-64 years requiring long-term subsidised service.

Geneva Health Homecare Address P 0 Box 106 339

Auckland City Auckland 1143

Website www.genevahealth.com

Contact Phone Fax Email Area Hours Additional

Melinda McLaren 916 0200 or 0508 466 322 916 1033 homecareagenevahealth.com Auckland-wide 7 days, 24 hours Nursing, services to other venues e.g. hotels and rest homes

Health Vision (NZ) Ltd Contact Sean Conroy Address PO Box 109 638 Phone 522 5012 Newmarket Fax 522 5023 Auckland 1149 Email [email protected] Website www.healthvision.co.nz Area Auckland-wide, Waikato, Bay of Plenty and Coromandel Hours 7 days, 24 hours Additional Complex care, palliative care, community nursing and assessment

Friday, 28 August 2009 Page 4 of 12

Healthcare of New Zealand Contact Phone Fax Email Area Hours Additional

Sujana Ramesh Address PO Box 9604 573 6262 Newmarket

573 6233 Auckland 1149

auckland.office© healthcarenz.co.nz Website www.healthcarenz.co.nz

Auckland-wide 7 days, 24 hours, minimum visit time 1 1/2 hours Community health care, spring cleaning by negotiation, sleep-overs

Home Instead Senior Care Contact Phone Fax Email Area Hours Additional

Gail McDuff Address PO Box 87 237

528 4476 Meadowbank

528 8462 Auckland 1742

remuera@homeinstead co nz Website www.homeinstead.co.nz . . Central Auckland 24 hours, 7 days, minimum visit 2 hours Companionship, personal care, homehelp, meal preparation, short term relief care, 24 hour care, transport for appointments and outings

HomeCare NZ Contact Phone Fax Email Area Hours Additional

Jurka Vuletic Address PO Box 1440

304 0315 or 0800 111 078 Shortland St

304 0316 Auckland 1140

jurka© homecare.net.nz Website www.homecare.net.nz

Auckland-wide 7 days, 24 hours, minimum visit 2 hours Personal care, 24 hour and sleepover care, household management, companionship, shopping, community support, long and short term care, medication management Telarc certified, ACC contract

Kate McLean Home Care Ltd Contact Kate McLean Address 106 Ladies Mile

Phone 579 1212 or 0274 390 871 Remuera

Fax 579 4322 Auckland 1051

Email katemcleanOxtra.co.nz Website www.katemcleanhomecare.co.nz

Area Auckland-wide Hours 7 days, 24 hours, minimum visit 3 hours Additional Companionship, post-operative, terminal and convalescent care, Dr / hospital visits and

other non-medical duties. Hours to suit Initial set up fee $50.00


Medacs Healthcare Contact Adele Thomas Phone 630 8300 Fax 630 9622 Email adeletemedacs.co.nz Area Auckland-wide Hours 7 days, 24 hours, minimum visit 4 hours Additional Permanent Health recr uitment, Locum Doctors

Miranda Smith Home Care Ltd

Address PO Box 74 385 Market Rd Auckland 1543

Website www.medacs.co.nz


Miranda Smith Address PO Box 74 127

522 8604 Market Rd

360 7136 Auckland 1543

infoOmshomecare.co.nz Website www.mshomecare.co.nz

Auckland-wide 7 days, 24 hours, minimum visit 2 hours Companionship, cooking, light housekeeping, personal cares, short or long term care

We also provide care in Wellington, Christchurch and Hamilton

Nightingale Nursing & Homecare Address PO Box 56 490

Dominion Rd Auckland 1446

Website www.nightingale.org.nz


Homecare Consultant 475 5180 or 0800 644 484 476 3416 [email protected] Auckland-wide 7 days, 24 hours Rehabilitation, sleep-overs, short term relief care, nursing

Panacea Healthcare Contact Phone Fax Email Area Hours Additional

Vivien Koberstein 489 0901 or 486 1456 489 9937 vivienapanaceahealthcare.co.nz Auckland-wide 7 days, 24 hours, minimum visit 1 hour Sleep-overs, short term relief care, nursing

Address PO Box 33 750 Takapuna North Shore City 0740

Website www.panaceahealthcare.co.nz


Pasifika Integrated Health Care Ltd Contact Dahlia Naepi, Clivenn Naepi Address 1 Nile Road Phone 410 0251 or 021 274 4204 Milford

Fax 410 9695 North Shore City 0620 Email [email protected] Website www.pihc.co.nz

Area Waitakere and North Shore. Auckland -wide for private payers only Hours 7 days, 24 hours Additional Sleep-overs if NASC requires

Personalised Home Care NZ Ltd Contact Janis Gummer or Ivan Wood Address PO Box 40 832

Phone 0800 88 99 10 Glenfield Mall

Fax 443 0354 North Shore City 0747

Email [email protected] Website www.phc.net.nz

Area Auckland-wide Hours 7 days, 24 hours, minimum visit 2 hours Additional 24 hour care, companionship, short term relief care, post operative care, transport for

appointments and outings. Palliative care, work with hospice

Renaissance Home Based Services Contact Robert Skeen / Smeena Bajwa Address PO Box 63 001

Phone 250 4346 Manukau City

Fax 278 0075 Manukau 2241

Email robert.s a ren2001.co.nz Website www.renaissancegroup.co.nz

Area Auckland-wide Hours 7 days, 24 hours, minimum visit 2 hours Additional Sleep-overs, companionship, short-term relief care, palliative care

Rodney North Harbour Health Trust & NorthLink Health Contact Wendy Hawkings Address 20 Auckland Rd

Phone 09 425 9999 Warkworth

Fax 09 425 9346 Email rodhealthOxtra.co.nz Website n/a

Area North of Te Hana to Whangarei, including Helensville, Dargaville and South Head Hours 7 days, 24 hours, minimum visit 1 hour Additional Free delivery of meals, shopping service using Trust's van, outings arranged for clients

and non-clients Time Out holiday homes at Mangawhai and at Gulf Harbour- $50 per night, 1 or 2 people and an extra $10 per person, per night


Total Care Health Services Contact Sally Fisher, Lynn Stuart Address 60 Mt Eden Rd

Phone 630 1630 Mt Eden


Email [email protected] Website www.totalcarehealth.co.nz

Area Auckland-wide Hours 24 hours Additional Sleep-overs, companionship, transport to appointments, foot care, wound care.

Community District Nursing contract

Central Auckland and Gulf Islands Enliven - Presbyterian Support Northern Contact Phone Fax Email Area Hours Additional

Lorraine Cameron Address PO Box 112 134

525 3655 Penrose

525 3615 Auckland 1642

lorraine.cameronapsn.org.nz Website www.psn.org.nz

Central Auckland, Counties Manukau 7 days, 7am to 11pm negotiable, minimum visit 1 hour Restorative approach to home based support services for over 65's

Lifewise Homecare Services Contact Andrea McLeod Address 1 View Rd

Phone 623 7631 Mt Eden


Email andreamalifewise.org.nz Website www.lifewise.org.nz

Area Central Auckland and other areas by negotiation Hours 7 days, early morning until 11pm Additional Short term relief, private services, sleep-overs, carer support. Contract with ACC for

short term support and MOH for people with disabilities Service of Methodist Mission Northern

Margaret Wilson - Carer Relief Contact Phone Fax Email Area Hours Additional

Margaret Wilson Address 2/41 Nikau St

827 0671 or 027 415 8040 New Lynn

n/a Waitakere 0600

wilsonmjeihug.co.nz Website n/a

Central Auckland and Waitakere Flexible and weekends, minimum visit 1 1/2 hours Companionship, short term carer relief, shopping, outings, appointments, meals

Owner operator, 25 years experience specialising in mental health needs of the elderly, especially those with depression or dementia


Ngati Whatua o Orakei Home Support


Anu Jayasekara 578 0941 ext 2 521 0738 [email protected] Central Auckland 7 days, 8am to 5pm or by negotiation Can provide services to clients of all ages

Address

Website

PO Box 18 303 Glen Innes Auckland 1743 www.orakeihealth.org.nz

Waiheke Health Trust - Home Support Services Contact Caroline McConnell, Julez Grace Address 5 Belgium St

Phone 372 6195 Ostend

Fax 372 6787 Waiheke Island 1081

Email hss Owaihekehealth.co.nz Website n/a

Area Waiheke Island Hours 7 days, 7am to 8pm, minimum visit 1 hour Additional Short term, post hospital discharge

Whaiora Home Care Services Inc Contact Monica Tate Phone 271 1544 Fax 271 1545 Email monica.tewhcs.org.nz Area Counties Manukau Hours 5 days, 8.30am to 4.30pm Additional No additional services

http://homepages.ihug.co.nz/-whcs/aboutus.html

Counties Manukau Counties Manukau Homecare Trust

Address PO Box 200 081 Papatoetoe Central Manukau 2156

Website See below


Marilyn Edwards, Judy Priestly Address

(09) 238 8567 (09) 238 6758 hss 0 countiesmanukauhomecare.co.nz Website Counties Manukau, Franklin and Papakura districts 8am to 4pm No additional services

Pukekohe Hospital PO Box 113 Pukekohe 2340 n/a


Howick Baptist Home Support Services Contact Jennifer Jones Address 139 Union Rd

Phone 538 0817 Howick

Fax 534 3855 Manukau 2014

Email jennifer.jones©hbh.org.nz Website www.hbh.org.nz

Area Counties Manukau, includes Beachlands and Maraetai Hours Negotiable, depending on requirements, minimum visit 1 hour Additional Laundry service

Huakina Homecare Service Contact Te Ako Smith, Moetu Taua Address PO Box 319 Phone (09) 238 0266 Pukekohe

Fax (09) 238 0259 2340

Email homecareahuakina.co.nz Website www.huakina.co.nz

Area Counties Manukau, includes Mercer, Miranda and Clarks Beach Hours Variable, depending on client situation and assessment of need, minimum visit 2 hours Additional Transport, companionship

Manurewa House Homecare Contact Japhet Vailoces, Jackie Raukura Address 39 Great South Rd

Phone 267 2536 Manurewa

Fax 267 2513 Manukau 2102 Email manager.manurewagultimatecare.co.nz Website n/a

Area Counties Manukau Hours 7 days, 24 hours, minimum visit 2 hours Additional Meals on wheels, home baking, outings, gardening, pet feeding, transport to

appointments. grocery shopping, house cleaning Initial set up fee - $25.00. All fees payable in advance

The Care Company Contact Riet Bersma Address PO Box 88

Phone 0508 227 344 Pukekohe

Fax 09 292 7375 2340

Email rietbacarecompany.co.nz Website www.carecompany.co.nz

Area Counties Manukau Hours 7 days, 24 hours Additional 24 hour care, companionship, home help, personal care, dementia and alzheimer care,

respite care


Waitemata Baptist Homecare Waitakere Contact Phone Fax Email Area Hours Additional

Trish Taylor Address PO Box 20 406 813 0133 Glen Eden 818 4804 Waitakere 0641 trish.tabaptisthomecare.org.nz Website n/a Waitakere, includes Helensville and West coast beaches 7 days, 7am to 9pm, minimum visit 1 hour Respite and private care

HomeChoice Senior Care Contact Phone Fax Email Area Hours Additional

Henner Battenhaussen Address PO Box 302 461

966 0011 or 0800 990 011 North Harbour

414 2900 North Shore City 0751

enquiriesehomechoice.co.nz Website www.homechoice.co.nz

North Shore, Rodney and Waitakere 7 days, 24 hours Companionship, shopping, errands, transport, recreational activities, arrange/attend appointments, medication reminders, letter writing, review meetings with family

Rodney North Harbour Health Trust ( North Shore Office) Contact Phone Fax Email Area Hours Additional

Margaret Brill Address 63 View Rd

443 0262 Wairau Valley

443 3415 North Shore City 0629

infoanhhcinc.co.nz Website n/a

North Shore to Dairy Flat 7 days, 24 hours, minimum visit 1 hour Spring cleaning, frozen meals, home alarm service, free ACC district nursing, free visiting service, short term relief care

Rodney North Harbour Health Trust ( Orewa Office) Contact Maureen Quist Address 44 Doment Cres

Phone (09) 424 2697 Orewa

Fax (09) 427 5245 0931

Email rodhealthaxtra.co.nz Website n/a

Area Dairy Flat to Puhoi Hours 7 days, 24 hours, minimum visit 1 hour Additional Spring cleaning, frozen meals, entertainment, medical, transport for shopping and home

alarm service. Free ACC district nursing, free visiting service and short-term relief care


Rodney North Harbour Health Trust (Warkworth Office) Contact Wendy Hawkings Address 20 Auckland Rd

Phone (09) 425 9999 Warkworth

Fax (09) 425 9346 0910

Email rodhealthOxtra.co.nz Website n/a

Area Puhoi to north of Te liana and coast to coast Hours 7 days, 24 hours, minimum visit 1 hour Additional Spring cleaning, frozen meals, entertainment, medical, transport for shopping and home

alarm service. Free ACC district nursing, free visiting service and short term relief care

Salvation Army Homecare Contact Janet Harrison Address PO Box 35 845

Phone 479 8950 Browns Bay

Fax 479 8954 North Shore City 0753

Email janet_harrisonOnzf.salvationarmy.org Website n/a

Area Waitakere, North Shore and Rodney Hours 7 days, hours by negotiation, minimum visit 1 hour Additional Respite care

■

Te Ha 0 Te Oranga 0 Ngati Whatua Contact Cara Hutchinson Address PO Box 100 Phone 439 1690 ext 204 Dargaville

Fax 439 1692 0340

Email [email protected] Website n/a Area Waitakere and North Shore Hours Monday to Friday, 7am to 7pm or by negotiation Additional Also provide Home Support Services for those requiring ACC and short term care

Covers South Kaipara, including Helensville, Muriwai, Kaukapakapa, Portland, Wellsford, Maungawhai to Hatfields Beach

Wai Home Care Contact Lilly Asekona Address P 0 Box 21 081 Phone 839 0288 ext 719 Henderson

Fax 839 0842 Waitakere 0650

Email [email protected] Website n/a

Area Waitakere and North Shore Hours As per Needs Assessment Additional No additional services


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home care in greater auckland