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1 | Covid Recovery Team| 28 May 2020
Home and Alternative Working Arrangements
Guide This document contains collated information to support you whist utilising alternative working
arrangements, including working from home, on a temporary basis, including key contacts for help
and guidance.
Saltire is constantly updated with news, important information for work, as well as blog posts that
might be relevant for your role. Please ensure you check this daily.
2 | Covid Recovery Team| 28 May 2020
Contents
Health, Safety and Wellbeing .......................................................................................................................... 3
Wellbeing and communicating with other staff ......................................................................................... 3
Risk assessment and workstation set up ..................................................................................................... 3
Workstation Equipment .............................................................................................................................. 4
Keep your work space clean and tidy .......................................................................................................... 4
Reporting accidents, incidents and near misses ......................................................................................... 5
Lone Working ............................................................................................................................................... 5
Security – your responsibilities ....................................................................................................................... 6
IT Code of Conduct ...................................................................................................................................... 6
Working from Home – Best practice ............................................................................................................... 7
Maximise network usage and connectivity ................................................................................................. 7
Homeworking Equipment ................................................................................................................................ 9
Use Logger to log faults or requests, or to search for Knowledge guides: ................................................. 9
Hardware and Software ............................................................................................................................ 10
New Laptops and Smartphones ................................................................................................................ 10
Software .................................................................................................................................................... 11
Additional costs incurred while working from home ................................................................................ 11
Peripherals ................................................................................................................................................. 12
Office furniture .......................................................................................................................................... 13
Stationery & consumables ......................................................................................................................... 14
Other Services ............................................................................................................................................ 14
Useful Guides ................................................................................................................................................. 16
1. How to connect to WiFi to access VPN ................................................................................................. 16
2. Connecting (Tethering) using your Mobile Phone – Best Practice ........................................................ 20
3. How to use Skype for audio/video ........................................................................................................ 20
4. Hosting or joining a teleconference ...................................................................................................... 23
4. Update your passwords (mobile and laptop) ........................................................................................ 24
5. How to map your drives ........................................................................................................................ 25
6. Printing Whilst Working From Home .................................................................................................... 31
3 | Covid Recovery Team| 28 May 2020
Health, Safety and Wellbeing
If you are ill or self-isolating if you are ill or you are self-isolating because you are experiencing symptoms and do not feel
well enough for work, you should not work. You should report this absence in line with HR
advice
when asked to work from home on a temporary basis put your Health, Safety and Wellbeing
first, do not compromise because of the unusual circumstances. Below are the areas you
should cover to ensure you are taking care of yourself whilst at home
Wellbeing and communicating with other staff
your wellbeing is equally as important as your health and safety. Home-working, shielding or
self-isolation may be a difficult time for you and your family. Keep in touch with your
colleagues and your Line Manager
this is a unique and understandably anxious scenario, and there is lots of information available
on Covid-19. Make sure to only read reliable information, such as that from the World Health
Organisation (WHO), NHS, Public Health England, or NHS Inform. The WHO have published
good guidance on managing mental health and wellbeing here.
Dedicated FLS guidance on a range of Wellbeing issues and topics can be found on Saltire
under ‘Coronavirus: updated advice for FLS’ employees ‘ and in the Wellbeing section of the
Health, Safety & Wellbeing pages
Keep up to date on the information being provided on Saltire
if you need additional support contact your local Health, Safety & Wellbeing Advisor, a
Mental Health First Aider, or the Employee Assistance Programme team (0800 587 5670)
if a team member is self-isolating but you are still at work, make sure you check in with them
Risk assessment and workstation set up
when self-isolating, the work you carry out from home should be limited to low risk, office
based activities. However you should still assess the risks of this work and of the work
surroundings. We have produced a checklist risk assessment for this task, please find it here –
once completed please send a copy to your line manager
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line managers should store a copy of this document and review the document frequently
(weekly as a minimum)
HSE have stated that if you are temporarily working from home because of coronavirus, you
do not need to carry out an assessment of your workstation itself. Follow HSE advice to
minimise the risks to your health
It is possible you will not have your full workstation set up. If this is the case, take extra rest
breaks – it is better to take more frequent short breaks than longer infrequent breaks for
example take a minimum of 5-10 minutes in an hour is better than 20 minutes in 2 hours.
Good habits may include getting up and walking around for phone calls, or standing for a few
short periods a day if you have facilities which allow at home.
Additional guidance to set up your workstation can be found from HSE.
Workstation Equipment
when working at home you should always work at a desk or table, do not use laptops on fabric
surfaces like beds or sofas. The laptop fan needs to circulate air to cool the computer, and fabric
surfaces could restrict this
wherever possible laptops should be used in conjunction with a monitor, separate keyboard
and a mouse or a laptop stand and separate keyboard. Additional information on how to obtain
equipment can be found in the section titled Digital Equipment
make sure to unplug all devices when you’re finished, and don’t leave laptops switched on
while sitting on fabric surfaces
if you don’t already, make sure to form the habit of locking your computer when you’re away
from your workstation (ctrl+alt+del)
if you need to work on any digital or paper files which contain personal information, remember
your obligations under GDPR and ensure these are properly stored and protected
Keep your work space clean and tidy Always be mindful of keeping hygiene to a high standard in your work space. The average office
desk is home to 10 million bacteria, some of which can cause illness. That's one great argument for
having a clean desk! Apart from germs, please remember that desks and computers should also be
5 | Covid Recovery Team| 28 May 2020
kept free of personal or confidential material. Physical items should be locked away, and personal
files deleted.
Tip! It is advisable to not use rubbing alcohol on your phone screens. Many newer phones have a
protective coating, and rubbing alcohol can wear it away quicker over time, causing your phone to
be more prone to scratches. Make sure to check for alcohol in product ingredients on any "safe to
use" phone screen cleaners.]
Reporting accidents, incidents and near misses
the AIRS system is fully usable at home and all accidents, incidents and near misses should be
reported in the same way as they would at work
The AIRS reporting portal can be reached here: https://sheassure.net/Forestry/Portal/Portal/Index
Lone Working
you will inevitably be lone working when you are home working however the office
environment is considered a low risk work environment
employees and line managers should complete the lone working checklist on the Working from
Home Covid 19 Checklist
Physical separation from work:
when working at home it is important to physically separate yourself from your work at the end
of the working day. A simple way to do this is to shut down and pack away your laptop in its bag
at the end of the day. Don’t use it again until the next working day
choice of work location through the day can be key as well – if you like to relax in the living
room in the evening, try to work somewhere different through the day so you have that
separation of work and leisure
Where can I get tips if I have problems when working from home
the HSW team work from home regularly. If you are having problems and need some tips
contact the team at [email protected]
6 | Covid Recovery Team| 28 May 2020
Security – your responsibilities We all have a responsibility to safeguard Scottish Government systems, devices and information.
To protect our security you must ensure the following guidance is adhered to:
Take precautions to ensure that no breach of confidentiality or inappropriate disclosure can
arise as a result of unauthorised access by other residents or those visiting your home
Under no circumstances must anyone, other than the authorised user, be allowed access to
the connection, even for seemingly harmless activities
Ensure that your work device is located in a discrete location, where the screen is not easily
overlooked
Take particular care to log off from the remote connection when not in use
You are responsible for the security of your personal logins and password security
Under no circumstances should you share your personal network password with anyone
Equipment should not be left in vehicles overnight
Further information, policies and guidance can be found on the IT and Information Management
pages on Saltire. If you have not already done so, please familiarise yourself with the content.
If you have any questions about any security related issues, please contact Lisa Perry
IT Code of Conduct As most FLS staff are currently working from home, it is important you are familiar with the IT Code
of Conduct issued by the Scottish Government. Please take time to familiarise yourself with the IT
Code of Conduct if you have not already.
Important! Please note that whilst there are some reduced services at this time, network traffic,
email and internet usage and use of data sticks continue to be monitored as normal, even working
from home. Should any non-compliant behaviour be identified, this may be considered as
misconduct and lead to disciplinary procedures.
If you have any questions or need further information, please contact Carol Houston
7 | Covid Recovery Team| 28 May 2020
Working from Home – Best practice
Maximise network usage and connectivity
Our IT systems are essential for enabling us to stay connected and deliver our work across
government. iTECS are working hard to keep us all connected and to manage the increased
demand on the network . There are some simple steps we can all take throughout the day to
ensure there's enough space online for everyone.
Practice good email management Next to streaming media, the biggest data consumer of bandwidth is email. On any given day there
are around 155,000 incoming emails and 81,000 outgoing emails on SCOTS, and internal emails
number well over 1,000,000!
To reduce pressure on the network, you can take the following steps:
• take ten minutes at the beginning and end of each day to do some email housekeeping and
store or delete emails as appropriate
• if your email has no value and is no longer needed, delete it
• if an email has value for the corporate record, file it in your shared or personal drive.
• if you need to keep emails for immediate reference, use your Archive folder. Simply drag the
files (or folders) to the archive folder in your mailbox. The files will then be archived overnight
and kept for three years
• empty your deleted items and junk email folder regularly. You can also sort your inbox and sent
items – do this by size and tackle the bigger emails first.
• think before you send or 'Reply All' – do you need to send your response to everyone?
• share documents wisely – share links to the shared areas where documents are stored instead
of attaching documents where you can
• make a call or use Skype instead of emailing where you can
Please do not request increased mailbox capacity – to ensure there is enough space for everyone,
we cannot increase the size of individual mailboxes.
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Don't use SCOTS to stream media We must all ensure that we do our bit and we encourage you to be patient, work offline where
possible and please do not to stream. We all want to keep an eye on news channels as the COVID-
19 pandemic progresses. We also know some people like to listen music while working.
Use your personal devices and broadband to do this. This will leave vital space on the SCOTS VPN
network for business critical activity.
Use Skype for Business audio (not video) Using video will only take up vital bandwidth that can be better used by others so please use audio
mode only!
Consider using non-SCOTS platforms where appropriate Keeping in touch with colleagues and having social and business contact during this time is
important. Apps like Zoom, Slack and WhatsApp can be downloaded on your SCOTS mobile but
must be used in a responsible, professional manner.
Points to note when using Zoom
There are a few important things to be aware of when using Zoom:
o Zoom cannot be accessed from your SCOTS laptop, so you can use it either from a personal computer, or you can download the App on your SCOTS smart phone
o Zoom is not a government system and not subject to the same stringent government security guidelines. Therefore, you should only use this tool on your SCOTS smart phone or personal device if other supported tools, such as Skype for Business or Vscene, are not available
o Security when using Zoom applies the same way as to everything else; please refrain from discussing or transmitting sensitive/personal data while using this tool
o If you have registered for Zoom on a personal computer, you need to update the settings to improve the security of your meetings. You can do this by signing in and selecting the below settings (note these settings cannot be enabled via the mobile phone app):
Join before host = OFF
Use Personal Meeting ID when scheduling a meeting = OFF
Use Personal Meeting ID when starting an instant meeting = OFF
Require Password for Scheduled Meetings = ON
Require Password for Instant Meetings = ON
Require Encryption = ON
File transfer = OFF
9 | Covid Recovery Team| 28 May 2020
Screen Sharing Host Only = ON
Allow removed participants to re-join = OFF
Waiting Room = ON
Check out the working from home best practice guidance for more information.
Digital Services have also produced a number of Useful Guides (found at the end of this document)
to help with specific queries.
Homeworking Equipment Any additional equipment purchased and claimed for will then be the property of FLS. Purchases
you have been reimbursed for will be logged and you will be required to make arrangements to
bring the relevant items/equipment to your office/workplace once normal working has resumed.
Digital Equipment
Use Logger to log faults or requests, or to search for Knowledge
guides:
o Logger is our internal portal that allows you to log calls for various IT services. Please use the
Services Menu in order to log any queries.
o Although in early stages of construction, Logger does offer a variety of How To guides, please
use the Search bar to find if what you’re looking for is published.
Can't get online? Call the iFix service desk - 0131 244 8500 - and they will help you (use this
number only if you can't get on SCOTS)
For support from Digital Services:
Michael Kowalski – 07880 064 667
Raj Kulandaivelu – 07799 610 539
Murray Bowman – 07771 840 973
Andrew Stewart – 07785 700 463
Emergencies or escalations only:
Vince Donaldson – 07585 886 111
10 | Covid Recovery Team| 28 May 2020
David Exeter – 07909 688 013
TIP - we recommend adding the above Digital Services tam emergency support numbers to your
phone contacts in case you have trouble getting onto SCOTS.
Hardware and Software
New Laptops and Smartphones Digital Services has placed orders for both new laptops and smartphones, however, these are
impacted by supply chain issues at this stage. Most equipment is sourced from the Far East. Lead
times are currently 5-7 weeks for laptops and smartphones, 3-4 weeks for peripherals although
none of our suppliers are guaranteeing anything at this stage. At the moment Digital Services are
estimating that the end of May will be the earliest date, before any new stock arrives.
However, obtaining the hardware is not the only issue that prevents Digital Services from issuing
new or replacement laptops. Your laptop needs to be connected to a wired connection in an office
to ensure the laptop installation is completed. This is because your logon credentials (your U
number and password) must be stored on the laptop before any remote or wireless use. With our
offices closed there is no safe way to complete this task.
We are currently finalising a proposal that will enable us to complete this initial logon with one our
suppliers, who will hopefully be able to despatch the laptop directly to a home. As soon as this is
available we will update you.
Returning Laptops or Smartphones
We are aware that some staff may be retiring during this time or may be leaving FLS and equipment
will need to be returned safely. At this time, we are asking staff to hold on to the equipment, until
we are able to recover the equipment directly from them. Staff should not return the equipment
to offices, nor should they pass them to other members of staff, as there is no current protocol to
hand these over safely. We are currently working with our suppliers to establish a safe mechanism
to return equipment and will advise as soon as this is established and tested.
11 | Covid Recovery Team| 28 May 2020
Mobile Phones
Note! With immediate effect, Digital Services will resume ordering new mobile phones for users
currently carrying out essential work on behalf of Forestry and Land Scotland only. This is due to
limited hardware availability. Please log all requests for new mobile devices through Logger.
Requests from non-essential staff will not be accepted until hardware stock levels are sufficient.
Should any of our colleagues encounter a fault with a laptop or mobile phone, then please continue
to use Logger to record this fault or call one of the support numbers. We will endeavour to resolve
issues remotely but should hardware replacement be needed, unfortunately this will not happen at
this time. Remember you can still receive emails on your FLS supplied smartphone.
We will continually monitor and review this situation. Thank you for your understanding at this
time.
Software Digital Services will not be able to fulfil requests for software until further notice. This will apply to
both new starters and existing staff. This will remain the case throughout this period as in order to
install software there must be a physical connection to a SCOTS enabled office and cannot currently
be undertaken using VPN.
Additional costs incurred while working from home
As most employees were able to take the necessary equipment with them to enable home
working, prior to implementation of the tighter measures, it is not anticipated many individuals
will need to purchase their own equipment. However, certain items may be purchased and
reclaimed, subject to receiving the appropriate prior approval.
Claims should be made in the normal way through the Electronic Expenses Management System
(EEMS), with Covid-19 as the category selected. In addition to this, you will be required to enter
the name of the individual who approved your purchase. The usual supporting documentation
12 | Covid Recovery Team| 28 May 2020
such as original, VAT (where applicable) receipts and/or invoices are required. Credit/Debit card
slips are not acceptable evidence. For full details, please see the guidance on making COVID-19
related claims in EEMS.
In contrast to ordinary employee expense claims, all claims in relation to costs incurred wholly and
exclusively in the course of your work at home during the COVID-19 situation must have prior line
manager or digital services approval.
NOTE! Claims for costs without evidenced, prior approval via the appropriate route will not be
reimbursed.If it is not possible for you to make a purchase or get the necessary approval, please log
a request via Logger and alternative arrangements will be made.
Peripherals
Permitted items that may be purchased and reclaimed with your line manager’s advance
and written approval are:
mouse
keyboard
headset
mouse mat
encrypted storage data stick
You should NOT purchase Bluetooth devices as these will NOT connect to your SCOTS device.
Only devices with USB adaptors are supported.
• Keyboards and mouse
Keyboards and/or mouse can be purchased from Amazon, please see the links below for
suitable products:
Examples:
13 | Covid Recovery Team| 28 May 2020
Standard Wireless Mouse & Keyboard Slim
Ultra-Thin Mouse & Keyboard
• Headsets
If you currently have a smart phone, you should have received a set of in-ear headphones with your
handset – these can be used when connecting to SKYPE calls and should be plugged into the
microphone socket on your laptop. Alternatively you can use a standard headset which will connect
via your USB adaptor on your laptop.
Examples:
In-ear headphones (approx. £10)
Standard Headset (approx. £65)
Monitors
If you are currently working from a laptop screen and need to purchase a monitor, before you do
so, you should contact Carol Houston in Digital Services at [email protected]
who will provide you with purchasing advice.
Printers
In general, we do not expect anyone working from home to require printing facilities, therefore
claims to purchase printers will only be accepted under exceptional circumstances. Prior to
ordering a printer, you must discuss your requirements with your line manager and Carol Houston
(contact details above) in Digital Services.
Office furniture We appreciate that everyone has tried to make the most of the furniture and equipment they had
available to allow them to set up temporary home workstations. To help everyone adapt to
homeworking and set up workstations correctly HSE have developed information and a short video
with useful hints and tips on using items found around the home to adjust your working
environment and reduce physical discomfort.
14 | Covid Recovery Team| 28 May 2020
As we continue with alternative working arrangements you may need to consider collecting
equipment that you previously used in the office for use at home particularly if you are struggling
to work comfortably, i.e. office chair, writing slopes, document holders, etc. To allow equipment to
be collected safely agreement should be sought in advance from your line manager. The
nominated officer relevant to that building can arrange to place items outside the office for you to
uplift at an agreed time.
You will also need to:
Follow physical distancing rules at all times to keep yourself and others safe
Make sure you have a suitably sized vehicle for the item(s) you are collecting
Clean any equipment thoroughly with appropriate cleaning materials on collection and return to
reduce the risk of cross contamination
Ensure you are applying manual handling principles when moving and lifting any equipment
Where you did not have or are unable to collect existing equipment other items may be purchased
and claimed for only in exceptional circumstances. You must discuss the need for this equipment
and suitable options with your line manager in the first instance and obtain written approval before
making a purchase. Items may include a lumber support cushion or an office chair, if for example,
you are experiencing discomfort due to musculoskeletal problems. Desks can only be purchased
where you do not have a suitable table or desk at home.
Stationery & consumables You can claim for items such as a note pad, pens or blank paper for printing if these items are
essential for you to work from home and you have prior line management approval.
Other Services In general, it is not expected that employees will suffer a financial detriment for services used as
a result of home working. Rental and utility services such as phone lines, broadband and electricity
are not allowable expenses under taxation rules, as they are not wholly and exclusively attributable
15 | Covid Recovery Team| 28 May 2020
to work activities and personal benefit is derived from such costs. As a result, claims for
reimbursement of these types of costs are not permitted. Tax relief is, however, available for some
home service costs when working from home. You can find out more about how you can claim
relief with HMRC here.
You can be reimbursed for costs which are identifiable and wholly and exclusively attributable to
work, for example if you do not have an Agency mobile and subsequently incur costs on your
personal mobile or landline telephone for work calls. You can reclaim the cost of calls, subject to
submitting an itemised bill, showing to whom calls were made and the attributable cost. No claims
can be made for line rental.
We recognise this may be a difficult time for our colleagues and families. If you are experiencing
financial hardship during this, or at any other time, please contact your HR Business Partner for
information on where to obtain financial advice/support.
16 | Covid Recovery Team| 28 May 2020
Useful Guides
1. How to connect to WiFi to access VPN SCOTS Remote access uses a Virtual Private Network (VPN) to add security and privacy to private and
public networks, like Wi-Fi at home or when using a MiFi over the mobile network.
The success of remote access to SCOTS by VPN depends on:
the network connection you use to connect to SCOTS i.e. broadband, MiFi (4G, 3G etc.)
the quality of the connection
We have no control over the performance of a broadband connection or the 4G/3G service. This will
usually be provided by a third party, so experiences in connecting to SCOTS will vary.
Connecting remotely
Wi-Fi (Wireless) or Mobile Broadband (MiFi)
1. Select the WiFi symbol found in your system tray on the bottom right hand side of the screen (next to
the clock).
2. This will open up a list of all available wireless networks.
17 | Covid Recovery Team| 28 May 2020
3. Select the Wi-Fi network you want to use and select Connect. In the example below, we've selected a
Wi-Fi network called "Your wireless network name".
4. You’ll be prompted for the network security key – this is the security key for the Wi-Fi network you’re
connecting to. For instance, if you’re connecting using a MiFi, enter the key relevant to that device, or
if you’re connecting to your home Wi-Fi, then enter the key for that. Enter the key and select Next.
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5. Once you're connected to the Wi-Fi network, it may say "No internet, secured". This status message is
normal when connecting remotely to SCOTS and can safely be ignored. Your remote connection
should now be active.
Ethernet/physical cable
1. Plug the Ethernet cable into the port in the laptop
2. Wait while the laptop establishes a connection to the router.
Remote Access
If you're successfully connected to the network. you'll receive a message saying that you're connected
to SCOTS and can work normally.
NOTE: Next time you connect to this network, the connection will happen automatically.
If you can't connect to your home broadband
If you're having problems connecting to your broadband at home, you can try:
• restarting your SCOTS laptop
• turning your broadband router off and on again
• connecting via a network cable rather than Wi-Fi
• testing the laptop with a different broadband connection
If you're connected to your home broadband, but can't access SCOTS
19 | Covid Recovery Team| 28 May 2020
If you are able to connect to your broadband but you can't connect to SCOTS, you may see a CISCO
AnyConnect VPN error e.g. 'VPN connection was terminated due to an authentication failure or
timeout...'
In this case try the following (note that you can repeat this process if a similar issue occurs in future):
1. Select Start > All Programs > Microsoft System Centre > Configuration Manager > Software
Center.
(In Windows 10, just select Start then type software and then select Software Center from the
search results.)
2. On the Applications tab, select Cisco Profile Installer – SCOTS – Install Program, then select Install
program. If it's already installed, select Reinstall. Installation should only take a few seconds.
3. Log off and then log on again.
4. Follow the normal process to get connected. You may see a Cisco AnyConnect window open – select
OK to choose the SCOTS-Remote-Access default.
If your device won't connect at all using your home broadband, your home router may not support
this type of VPN connection.
Important! If you are unable to connect to SCOTS/VPN, do not use your personal
devices or e-mail address for work purposes!
20 | Covid Recovery Team| 28 May 2020
2. Connecting (Tethering) using your Mobile Phone – Best Practice
You can utilise a function on your work mobile phone, called tethering, as an alternative to home
broadband to connect your work laptop to the network.
To support increased usage during COVID-19, the current monthly data limit has been increased for
all FLS/SF users from 3GB to 8GB. This service should be utilised for work related purposes only.
To help minimise data use, there are a number of things you can do:
o Keep Skype calling and any video calling to a minimum – i.e.: is it really necessary or could you
complete your conversation by phone? (especially if there are only 2 participants)
o Downloading large maps and pictures will have a particular drain on data usage and again, this
should only be undertaken if absolutely necessary
Should you receive a warning message on your phone advising your data allowance is nearing its limit,
please raise this in Logger. Requests for additional data will be assessed on a case by case basis, and
should be first approved by your Line Manager.
Additional costs incurred for exceeding the data limit will be charged back to individuals cost centre.
Guidance on setting up your mobile phone for tethering can be found here.
3. How to use Skype for audio/video Make a test call
Before making a call or joining a meeting, we recommend you make a test call to make sure
everything’s set up correctly.
1. In Skype for Business, select Options then Tools then Audio device settings.
2. Select Check call quality.
3. Follow the spoken instructions to record a short message.
4. Adjust your microphone’s position or settings and repeat this process until you’re happy with the
quality of the recorded sound.
If you’re having problems with audio
• If your headset has a noise cancelling microphone, it needs to be less than one inch away from your
mouth to filter out unwanted background noise.
21 | Covid Recovery Team| 28 May 2020
• Most headsets have a button to adjust the volume, depending on which audio device is connected. If
you or other callers hear a buzzing noise, make a test call and then adjust the settings on the headset
until the buzzing noise is gone.
• Use a high quality audio device. Replace any defective or damaged devices and run the set-up to
make sure the device works correctly. For the best audio quality and performance we recommend
purchasing a certified Skype for Business USB headset through Logger.
To make a call/video call:
1. Find the person you want to call in the Skype list:
2. Double click on the name. A window will open. Click on either the phone, video or screen-sharing
options and start your meeting:
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For more instructions: https://ifix:8443/assystnet/#searchResults/skype/FAQ,?filterBy=All
4. Hosting or joining a teleconference Full guidance on hosting or joining a teleconference can be found on Logger.
24 | Covid Recovery Team| 28 May 2020
5. Update your passwords (mobile and laptop) Important! When you are prompted that your password will expire in X amount of days, please ensure you
change your password right away, do not wait for the password to expire.
You will need to know your answers to the questions posed by Password Manager! If unsure,
please consider reviewing and updating your answers:
https://logger.forestryandland.scot/assystnet/application.jsp#faqDetail/49
Mobiles Your BlackBerry apps password is valid for 240 days.
To change the password:
Android devices
1. Open the UEM Client app.
2. Select the BlackBerry Launcher .
3. Select the Settings cog ,
4. Select Change application password.
5. Complete the required fields – passwords should be at least nine characters long containing at least
one uppercase letter, one number and one special character.
NOTE: Your BlackBerry Apps password can only be changed once every 24 hours.
Apple (iOS) devices
1. Open the UEM Client app.
2. Select About.
3. Scroll down and select BlackBerry Dynamics app password.
4. Complete the required fields – passwords should be at least nine characters long containing at least
one uppercase letter, one number and one special character.
NOTE: Your BlackBerry Apps password can only be changed once every 24 hours.
Laptops First, you need to access SCOTS Password Manager
If you are told your account has been locked while you’re trying to log in:
on the Windows login screen, select Change my password.
If you’re told your account has been locked while you’re already logged in:
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1. On the lock screen where you enter your password, select Change user.
2. Select Change my password.
Once you’ve opened SCOTS Password Manager
1. Enter your SCOTS User ID and select Continue.
2. Select Answer security questions and provide the answers you set up when you registered to log in
to SPM.
3. If your account has been locked, under Password Manager select Unlock accounts. Tick the box next
to your username and select Unlock.
4. If you can’t remember your SCOTS password and you need to change it, under Password Manager
select Change a password. Enter and confirm a new password.
5. At the top right of the screen select Logout (door icon). Select the red X symbol at the top right to
close SPM.
6. You can now log in using your SCOTS password.
Note: If you get any of the security questions wrong, you’ll have two more attempts at a set of
questions. If you get them wrong three times (in any combination), you will be locked out of SPM. If
this happens, call the IT Service Desk on (0131 24) 48500 (Option 1) to ask for your SPM profile to be
enabled.
More on passwords: https://ifix:8443/assystnet/#searchResults/password/FAQ,?filterBy=All
6. How to map your drives Digital Services provide a centralised data share for Forestry and Land Scotland and Scottish Forestry.
Here’s how to access the data you need.
1. On your desktop, click on This PC or open File Explorer by pressing on your keyboard Window+E.
2. Open the F drive (fes\\flsqnap.forestryandland.scot) (F):
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3. From the list that comes up, select your server folder, for example FCSSCSV1:
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4. Select the folder you wish to access. If you want to create a shortcut, right click and select Pin To
Start.
This can be accessed quickly when clicking on the Start Button:
Alternatively, you can find shared drives using File Explorer:
1. Open File Explorer from the taskbar or the Start menu, or press the Windows logo key + E.
2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive. You can
also right-click on This PC and select Map Network Drive.
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3. In the Drive list, select a drive letter. (Any available letter will do, although your business area may
use the same letter for specific drives for continuity).
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4. In the Folder box, type the path of the folder or computer, or select Browse to find the folder or
computer. To connect every time you log on to your PC, select the Reconnect at sign-in check box.
5. Select Finish.
6. If you are still experiencing any issues accessing mapped drives working from home, please use one
of the links below to access the root directory (For Scottish Forestry users, the FES is replaced with
SF)
a. Copy and Paste either of the links below in your computer's Search Bar, then hit Enter on your
keyboard:
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b. Once the file path is opened, you can navigate to the respective sub-folders and then create a
shortcut in Quick access.
Choose one of the links below:
1. \\fls-storage1.forestryandland.scot\fes or \\fls-storage1.forestryandland.scot\SF
2. \\10.214.22.55\fes or \\10.214.22.55\sf
3. \\Flsqnap.forestryandland.scot\fes or \\Flsqnap.forestryandland.scot\sf
Note: If you still can't connect to a network drive or folder, the computer you're trying to connect to
might be turned off, or you might not have the correct permissions. Log a call on Logger for further
assistance.
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7. Printing Whilst Working From Home
Whilst working remotely, current business critical printing and retention of a physical documents
(such as signed contracts) should follow the same access control, retention and destruction rules that
apply in the office. Continue to give due consideration to any sensitive or personal information that
may be in the document and protect appropriately. Please treat files held in your home in the same
manner you would in the office, and do not dispose of them with your paper waste.
If you are using a USB drive to enable home printing, please be aware that documentation held on
that device is subject to the same access, retention and disposal rules as electronic files stored in the
office.
Do not email corporate information to your personal email to enable printing; this goes against best
security practice and FLS guidance and could put your personal email in scope for scrutiny under
information legislation.
Things to consider before printing a document:
• Does the document need printed?
• Can it wait?
• Can I send it electronically, via SCOTS, to the intended recipient?
• Does it contain any sensitive or personal information?
• How will I store this document when printed?
Printing Options Whilst Working From Home:
• Connecting a home printer to your SCOTS device – Windows 10 supports a large number of
printers without the need to install additional drivers. Unfortunately there is no list available
and the only way to confirm whether your home printer will work is to connect it to your
laptop (via USB cable).
Once connected, one of two messages will appear:
o confirmation the printer has connected successfully or
o an ‘unknown device’ has been detected - in which case your printer is unlikely to work
Please note that drivers for printers cannot be installed if your home printer is not recognised.
• If your printer has a USB facility, you can download the document onto a USB drive, then plug
the USB drive directly in to your printer and print from there.
Digital Services are unable to provide support or guidance on how to use personal printers, please
refer to the instructions manual.
