JASON B. HOLLAND11990 County Road 8010 Rolla, MO 65401 (573)465-3104

PERSONAL PROFILE

Creative and energetic manager offering more than eighteen years’ experience working in fast pace environments where professional organizational skills are required to handle staff, customers, contractors, budgeting and financial aspects.

Dedicated and knowledgeable professional with diverse knowledge and special talent for continuous improvement, cost reduction, customer service, manufacturing, and event management.

PROFESSIONAL EXPERIENCE

Director of Customer Operations ~ August 2011-October 2015My Father’s World - Missouri Spearheaded the rollout of live chat on our website aimed at improving customer engagement and influencing website

traffic Implemented Standard Operating Procedures for all core functions within Customer Service, Sales, and Event

Management Planning, coordination, and execution of events – oversight of planning and execution of logistics and operations for

more than 80 nationwide conferences, road/trade shows and special events Handled all event budgeting, ensuring top quality while consistently coming in under budget Managing and training a hardworking, results-oriented customer service and sales force Collaborated with graphics team to develop strategy for pre-event marketing, including advertising, print collateral,

and email marketing campaigns Conducted research to achieve business objective through lead generation at special events and trade shows Orchestrated the successful testing and implementation of Customer Relationship Management Software Managed a cross-functional team in the successful completion of a full rebranding (logo, catalog, website, convention

displays, book covers, letterhead, etc.) Developed and implemented the organizations first Team Member Handbook which provides general descriptions of

the policies, procedures, and benefits that affect the employment of our team membersJason’s Precision Painting – August 2009-August 2011Sole Proprietor – Virginia Owned and managed business, which provided residential and commercial painting contractor services Focused on providing our customers with the most professional painting service that is possible Handled all aspects of business including, customer service, marketing, purchasing, accounting, employee hiring and

trainingBankcard Call Center Team Leader ~ September 2009-September 2010Mondial Assistance/Allianz – Virginia Proactively identified solutions to customer issues and resolved escalated customer calls and/or issues Proven ability to keep staff motivated by recognizing and rewarding successes and serving as a role model and mentor

for team Developed and implemented live-call call monitor scoring spreadsheet which has allowed for automated scoring Ensured that associate call quality scores were greater than 95% with a focus on customer delight Drove project to collect call misroute statistics and provided client with recommendations so that we could improve

customer satisfactionRestaurant Manager ~ May 2009 – September 2009Chick-fil-A - Virginia Developed and implemented FSU maintenance and cleaning schedule which improved the cleanliness and operational

excellence of the store Developed team members in the areas of leadership, recipe for service, communication and conflict resolution Efficiently utilized labor and resources to ensure an overall cost efficiencyManufacturing & Engineering Section Manager ~ August 2005-March 2009Infineon Technologies/Qimonda - Virginia Contributed to the identification and implementation of consumable and non-consumable cost savings of over $1.3M

for FY07/08 Drove project to implement RTD based sampling for COXIDE metrology measurements which resulted in a 45%

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JASON B. HOLLAND(573)465-3104

PROFESSIONAL EXPERIENCE (Cont.)

Improved PM efficiency by more than 30% by improving PM scheduling, focus and implementing online tool request Successful in reducing the qual frequency for OnTrak scrubbers by utilizing line monitors for qualification data Managed CMP tool upgrades/releases to meet critical 80nm RAMP plan while maintaining 110nm cycle time corridor Developed the “Lead Forum” program aimed at enhancing leadership skills, promoting camaraderie, and elevating our

lead associates as leaders within the organization Implemented cross-certification metric for 200mm metrology department which improved overall inline metrology

cycle time by 45% Played a key role in the improvement of collaborative leadership and customer orientation while managing the 200mm

Metrology department200MM/300MM Manufacturing Supervisor ~ March 2001-August 2005Infineon Technologies/Qimonda - Virginia Played a key role in the successful start-up and ramp of the 300mm factory allowing the company to meet 1st silicon

and ramp timelines Worked closely with support groups to help identify gaps to help support wafer start rate of 13k+ for 200mm factory Proven ability to drive projects with successful results (Stocker Upgrades, Shutdown/Start-up Team, Films Thickness

Capacity Review, Performance Management Improvement Team & 300MM Planning Team) Increased shift throughput by as much as 18% by developing team momentum, focus, and efficiently using manpower Directly contributed to the rollout of the “Diffusion Reference Shift Model” Excelled as a key member of the “Rocket Lot Focus Team” for reducing the time for conversion of GC128M and

256M to M91Y resist which increased yield by 10-15% Efficiently evaluate WIP, equipment issues and product flows to maximize throughput and equipment utilizationEquipment Engineering Technician ~ 2000-March 2001Vitesse Semiconductor Corporation - California As Equipment Engineering Technician, performed calibration, preventative maintenance and trouble-shooting on ION

Implanters, SEGI Metal Systems, and Coater/Developer Tracks Interacted with process technicians, shift supervisors, fab operators and other EES technicians to ensure that equipment

problems were properly addressed and taken care of in a timely manner Played a key role as a member of the Emergency Response Team Received level one maintenance certification for 3204/6200 Ion Implanters, Coater and Developer Tracks, Electroglas

Probers and SEGI Metal Systems Received level two maintenance certification for 6200 Ion Implanters and SEGI Metal SystemsProbe, Test & Assembly Supervisor ~ 1997-2000Vitesse Semiconductor Corporation - California Prioritized, organized, and coordinated work, so that productivity and quality were optimized and daily production

goals were met or exceeded Instrumental in reviewing production and operating reports, resolving operational and manufacturing problems to

ensure minimum cost and to prevent operational delays Efficiently used manpower and other resources throughout all three departments, maintaining an overall cost efficiency Directly contributed to the planning and the organization of a “Team Building” workshop, resulting in better

communication and teamwork between department personnelAviation Electronics Technician ~ 1993-1997United States Navy Performed intermediate level calibrations, preventative maintenance and trouble-shooting on avionics equipment Selected as top performer during recruit/apprenticeship training Completed over 250 hours of on-the-job training on six systems, significantly achieving and maintaining a 90% RFI

rate and a 8.5 day turn around time versus 12 days Managed 13 tool boxes containing 706 tools, resulting in zero discrepancies in Quality Assurance Audit Instrumental in development of Job Qualification Requirements, enhancing personal qualifications and training

requirements within the shop and resulting in a threefold increase of qualified technicians Commended for team participation and resourcefulness in refurbishment of building resulting in a $90,000 savings to

the Navy As shop supervisor reduced back log and maintained a ready for issue rate of 91%

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