PAUL A. HOBSON

Chicago Metro Area 312-399-4546 paulhobson04@comcast.net

COO / VP OPERATIONS

Revenue Growth / Profit Improvement / Strategic Planning / P&L / Startups / Turnarounds / Change Management / Cost Control / Continuous Process Improvement / Strategic Alliances / Program & Project Management / Technology Roadmaps / Systems / Regulatory Compliance /

Productivity & Efficiency Improvement / Business Expansions / Risk Management / PMOs / Organizational Development / Training / Team Building / CRM / ACA / HIPAA / Lobbying /

Licensure & Accreditation / Government Relations / FDA / Product & Service Development / Regulatory Relations / Legislative Relations / Continuity of Care / NCQA / Customer Service /

Provider Relations / Client Relations / Negotiations / Contracts

As a senior general management, operations and IT leader, I have an outstanding record driving improvements across all key performance metrics for firms in healthcare, managed care, pharmaceuticals and financial services. Versatile, highly adaptable and capable of wearing multiple hats while juggling concurrent assignments, I have a demonstrated history of success as a change management leader.

At organizations such as the APP Pharmaceutical division of Fresenius Kabi Group, Molina Healthcare, Harmony Health Plan, Amerigroup Illinois, Maxicare Health Plan, Unity HMO of Illinois, Humana Health Care Plans, and others, I spearheaded initiatives that grew revenue and profits, improved efficiency, productivity, compliance and satisfaction, and reduced costs. My experience includes proven expertise leading fast-growing startups, dramatic turnarounds and rapid expansions.

As consultant working for HDI, Inc. and independently, I led similar programs for clients such as Health Essentials, Awakened Alternatives and Jones Intergroup, where I helped drive successful performance improvement, new product/service development, business expansion, strategic growth and other key initiatives.

At your organization, I could make an immediate strong impact and lasting contributions by:

r Fostering innovation, continuous improvement & organizational excellence r Driving successful revenue, profit & market share growth strategies r Developing exceptionally nimble change management roadmaps r Streamlining operations to increase productivity & reduce costs r Forging profitable strategic alliances & win-win partnerships r Reengineering processes & systems to maximize efficiency r Leveraging the benefits of emerging technology solutions r Aligning operations with big picture corporate objectives r Identifying & seizing untapped market opportunities r Recruiting, mentoring & motivating top-performers r Delivering best-in-class levels of service r Ensuring regulatory compliance

Colleagues have described me as a far-sighted strategic visionary, agile change agent, astute analyst, strong communicator and persuasive consensus builder. Leveraging a shirtsleeves management style that balances empowerment and accountability to achieve results, I pride myself on being a natural leader, strong team building and inspiring motivator.

My education includes a BA degree in Business Administration & Finance from Clark Atlanta University, as well continuing professional development studies.

PAUL A. HOBSON PAGE 2

Chicago Metro Area 312-399-4546 paulhobson04@comcast.net

CAREER HISTORY & HIGHLIGHTS

Independent Consultant, 2013-Present. Manage concurrent engagements with Health Essentials, a full-service regional healthcare organization, and Awakened Alternatives, a home health/home care agency. Provided guidance on topics including business development, client integration, relationship management and SNF program implementation.

Notable assignments include:

Played a key role in growing revenues 33%. Recruited for a consulting engagement by a skilled nursing/homecare firm that was searching for ways to increase sales and profits. Developed and helped to implement a multipronged growth strategy with a business development model focused on expanding the client base with new services and products. Contributed to a first-year $250K jump in revenues from $750K to $1M annually.

Created a high-performance CRM solution for a startup. Engaged by Health Essentials to build a client acquisition and relationship management solution. Developed a fully-integrated system from the ground up, connecting an existing EMR platform and a Salesforce.com CRM. Established HiPAA and ACA-compliant processes and policies to ensure a seamless operational continuum of care. Delivered on time and under budget, exceeding all performance targets while meeting all state and federal regulatory requirements. Grew from zero to nearly 15,000 clients.

VP IT, APP Pharmaceuticals, 2007-2012. Recruited to leverage technology and systems to transform business processes at a $1.3B division of the Fresenius Kabi Group family of companies. Instrumental in aligning IT with core business needs. Led initiatives that reshaped sales, HR and risk management solutions. Managed budgets to $12.9M and staff to 59. Rapidly promoted from initial role as an outside consultant in 2007.

Key contributions include:

Turned around IT performance while cutting costs 12%. Recruited by APP to strengthen IT services and reduce expenses. Developed a new strategic roadmap. Introduced new systems, including SAP. Reengineered and streamlined business processes. Strengthened collaboration among senior executives, line management and outside systems integration consultants. Drove IT costs down, saving $1.5M annually.

Built an integrated MRP, sales & CRM solution. APP needed to upgrade its sales support systems. After conducting a deep-dive needs assessment, recommended Salesforce.com and SAP as best-of-breed systems most closely aligned with Jones’s requirements. Developed an integrated solution with an automated management dashboard linking manufacturing with sales. Provided field sales with better inventory production, scheduling and other key data, enabling improved selling efficiency and productivity.

Corporate VP, IT / Operations / e-Commerce, Molina Healthcare, a $9.7B managed care company, 2006-2007. Directed enterprise-wide organizational improvement initiatives, as well as day-to-day IT, systems, e-Commerce, client account management, PMO, quality, security and compliance operations. Managed budgets to $7M and staff to 30. Promoted from role as President of Molina Healthcare of Indiana, 2002-2004.

Achievements include:

Beat all targets in a health network startup. Molina wanted to expand, opening new operations in Indiana. Led the startup from inception to launch. Directed government relations, licensure and lobbying for state approvals and funding. Recruited staff and enlisted a provider network comprising physicians, medical groups and hospitals. Exceeded revenue targets by 200% first year. Leveraged strong first-year performance to win state regulatory approval for a 7% increase in premium rates in year two.

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Chicago Metro Area 312-399-4546 paulhobson04@comcast.net Earlier: Consultant, HDI, Inc.; Chief Administrative Officer and Director, Provider Services, Harmony Health Plan; Assoc. VP Operations, Amerigroup Illinois; VP / GM – Midwest, Maxicare Health Plans; Director, Network Development, Unity HMO of Illinois; and Director of Customer Service, Humana Health Care Plans. Significant accomplishments in these roles include:

Launched a profitable new division for a financial firm. Jones Intergroup engaged HDI to help create a new mortgage business unit to tap into emerging demand. Developed a suite of products and services tailored to client needs. Devised a business development model to leverage existing client relationships and create new strategic partnerships. Set up CRM systems and trained the sales force. Rolled out the new operation with great success, growing Jones’s revenues 20% first year.

Cut costs while boosting client satisfaction. Harmony was looking to improve performance and margins in its Indiana and Illinois health networks. Conducted a 360º assessment of existing operations. Developed a comprehensive improvement initiative. Reengineered IT and claims/data management. Consolidated both states into a single high-efficiency support operation. Sped claims processing time; reduced complaints. Cut costs more by than 11%. Earned record high member satisfaction scores.

Improved a wide range of KPIs. Humana needed to elevate service performance. Met personally with key customers to address their concerns. Assembled a task force to implement a wide range of improvements in marketing, sales, provider relations and customer service. Revamped call center staffing, scheduling and training. Streamlined operations and workflows, ensuring a seamless continuum of service across multiple departments. Improved NCQA scores. Drove significant jumps in service levels and satisfaction scores, adding millions in new revenue.

EDUCATION

Bachelor of Arts degree in Business Administration & Finance from Clark Atlanta University.