GE 2022 Total Quality ManagementAssignment 1

Part- A

1. Define Quality2. Mention the basic features of TQM3. What are the elements of TQM?4. What is customer satisfaction?5. What are the major benefits of TQM?6. Define Total Quality Management.7. What is Deming Cycle?8. What is quality control?

Part- B1. Explain the dimensions of quality?2. State and explain the barriers to TQM implementation in an organization.3. Explain the contributions of Deming to TQM.4. What is service Quality? Explain Its various elements towards Customer Satisfaction?