@HKotadia 's Social CRM Blog Posts Journal #sCRM

8/9/2019 @HKotadia 's Social CRM Blog Posts Journal #sCRM

http://slidepdf.com/reader/full/hkotadia-s-social-crm-blog-posts-journal-scrm 1/9

http://www.customerthink.com/blog/definition_of_social_crm_explained


http://en.wikipedia.org/wiki/Knowledge_management

http://www.customerthink.com/blog/social_media_the_new_front_end_of_crm_system



http://hkotadia.com/


http://hkotadia.com/archives/2764

http://en.wikipedia.org/wiki/Design_by_committee

http://en.wikipedia.org/wiki/Design_by_committee

http://en.wikipedia.org/wiki/Predictive%20analytics

http://en.wikipedia.org/wiki/Predictive%20analytics

http://www.customerthink.com/blog/definition_of_social_crm_questions_amp_answers


http://en.wikipedia.org/wiki/Objective_(goal)

http://en.wikipedia.org/wiki/Strategy




http://feedjournal.com/



http://en.wikipedia.org/wiki/Affiliated%20Computer%20Services

http://en.wikipedia.org/wiki/Software%20as%20a%20service

http://www.executiveboard.com/about.html

http://www.executiveboard.com/about.html

http://www.executiveboard.com/elqNow/elqRedir.htm?ref=http://www.executiveboard.com/it/pdf/The_Future_of_Corporate_IT.pdf

http://blog.irvingwb.com/blog/2010/07/the-it-organization-in-the-age-of-the-cloud.html

http://blog.irvingwb.com/blog/2010/07/the-it-organization-in-the-age-of-the-cloud.html

http://blog.irvingwb.com/blog/2008/07/the-promise-and.html#more

http://blog.irvingwb.com/blog/2008/07/the-promise-and.html#more

http://blog.irvingwb.com/blog/2009/04/cloud-the-emergence-of-a-new-model-of-computing.html

http://en.wikipedia.org/wiki/Client_server

http://blog.irvingwb.com/about.html

http://www.businessweek.com/magazine/content/10_28/b4186033349524.htm

http://www.businessweek.com/magazine/content/10_28/b4186033349524.htm

http://en.wikipedia.org/wiki/International%20Data%20Corporation





http://en.wikipedia.org/wiki/Predictive_analytics

http://en.wikipedia.org/wiki/Software_as_a_service

http://en.wikipedia.org/wiki/Cloud_computing

http://en.wikipedia.org/wiki/Smart_phone

http://en.wikipedia.org/wiki/Social_media






http://en.wikipedia.org/wiki/Objective_(goal)

http://en.wikipedia.org/wiki/Strategy







http://www.customerthink.com/blog/definition_social_crm






http://en.wikipedia.org/wiki/Procter_%26_Gamble

http://www.youtube.com/watch?v=uLTIowBF0kE

http://www.customerthink.com/blog/definition_of_social_crm_questions_amp_answers












http://www.engagementdb.com/downloads/ENGAGEMENTdb_Report_2009.pdf

http://www.engagementdb.com/downloads/ENGAGEMENTdb_Report_2009.pdf

http://search.twitter.com/search?q=Engagementdb







http://en.wikipedia.org/wiki/Digital%20divide

http://money.cnn.com/2010/07/29/technology/microsoft_analyst_meeting/index.htm

http://en.wikipedia.org/wiki/Steve%20Ballmer

http://en.wikipedia.org/wiki/Microsoft

http://www.youtube.com/watch?v=y2Hz8dhQw8Q

http://en.wikipedia.org/wiki/Apple%20Inc.

http://www.engadget.com/tag/android,tablet

http://en.wikipedia.org/wiki/Android%20%28operating%20system%29

http://tech.fortune.cnn.com/2010/08/06/attention-kmart-shoppers-149-android-tablet-on-aisle-5/

http://tech.fortune.cnn.com/2010/08/06/attention-kmart-shoppers-149-android-tablet-on-aisle-5/

http://en.wikipedia.org/wiki/Kmart







http://blog.facebook.com/blog.php?post=383404517130

http://en.wikipedia.org/wiki/Mark%20Zuckerberg

http://en.wikipedia.org/wiki/Mark%20Zuckerberg

http://www.youtube.com/watch?v=jaWSvkd37TQ

http://www.hitwise.com/us/datacenter/main/dashboard-10133.html

http://weblogs.hitwise.com/heather-dougherty/2010/03/facebook_reaches_top_ranking_i.html

http://en.wikipedia.org/wiki/Facebook

http://www.google.com/corporate/

http://en.wikipedia.org/wiki/Google






http://en.wikipedia.org/wiki/Master%20Data%20Management

http://www.linkedin.com/pub/john-ragsdale/a/55b/3a5

http://jragsdale.wordpress.com/2010/04/09/2010-dollars-pouring-into-social-service/

http://jragsdale.wordpress.com/2010/04/09/2010-dollars-pouring-into-social-service/

http://thesocialcustomer.com/Home/16569







http://en.wikipedia.org/wiki/Cloud%20computing

http://en.wikipedia.org/wiki/Service-oriented%20architecture

http://www.thesocialcustomer.com/Home/17216

http://www.nyse.com/about/listed/crm.html

http://en.wikipedia.org/wiki/Salesforce.com#Origins


















http://www.businesswire.com/portal/site/cnnmoney/index.jsp?ndmViewId=news_view&newsId=20100414005416&newsLang=en&ndmConfigId=1000618&vnsId=33

http://en.wikipedia.org/wiki/Affiliated%20Computer%20Services

http://en.wikipedia.org/wiki/Master%20Data%20Management

http://www.customerthink.com/blog/2010_year_of_social_crm






http://en.wikipedia.org/wiki/History_of_the_automobile

http://en.wikipedia.org/wiki/Wilhelm_Maybach

http://en.wikipedia.org/wiki/Wilhelm_Maybach

http://en.wikipedia.org/wiki/Gottlieb_Daimler








http://www.cnn.com/2010/WORLD/asiapcf/03/19/indonesia.rainforests.orangutan.nestle/index.html



http://en.wikipedia.org/wiki/Deepwater_Horizon_drilling_rig_explosion








http://en.wikipedia.org/wiki/Shakira

http://www.customerthink.com/blog/old_spice_the_best_social_crm_campaign_till_date

http://www.customerthink.com/blog/old_spice_the_best_social_crm_campaign_till_date











http://www.answers.com/topic/michael-copeland-2

http://www.linkedin.com/in/jonfortt

http://www.linkedin.com/in/jeffweiner08

http://www.crunchbase.com/company/linkedin






http://en.wikipedia.org/wiki/Twitter

http://www.crunchbase.com/person/dick-costolo

http://www.wpp.com/wpp/companies/companydetail.htm?id=397

http://www.groupm.com/irwin-gotlieb

http://www.crunchbase.com/company/linkedin

http://www.linkedin.com/in/jeffweiner08

http://www.crunchbase.com/company/zynga

http://en.wikipedia.org/wiki/Mark%20Pincus





http://www.quirky.com/products/44-Pivot_Power_Flexible_Power_Strip

http://www.quirky.com/



http://www.informationisbeautiful.net/2010/cognitive-surplus-visualized/






http://en.wikipedia.org/wiki/Collaboration

http://en.wikipedia.org/wiki/Oracle%20Corporation

http://en.wikipedia.org/wiki/SAP%20AG

http://en.wikipedia.org/wiki/Collaboration



http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=200167&ticker=SAP:US

http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=200167&ticker=SAP:US









http://search.twitter.com/search?q=TED@Cannes

http://www.ted.com/speakers/clay_shirky.html

http://search.twitter.com/search?q=Cognitive%20Surplus

http://search.twitter.com/search?q=Cognitive%20Surplus

http://en.wikipedia.org/wiki/Clay%20Shirky






http://smartdatacollective.com/Home/27311


http://www.focus.com/briefs/information-technology/social-crm-dont-wait-social-media-oil-slick/

http://www.focus.com/briefs/information-technology/social-crm-dont-wait-social-media-oil-slick/

http://www.customerthink.com/node/227669



http://www.focus.com/briefs/information-technology/how-customer-engagement-will-determine-winning-brands-social/
















http://deals.venturebeat.com/2010/05/07/lithium-technologies-scout-labs/

http://deals.venturebeat.com/2010/05/07/lithium-technologies-scout-labs/

http://www.biz360.com/pressreleases/prbiz360attensity100428.aspx








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@HKotadia 's Social CRM Blog Posts Journal #sCRM