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Open for applications in November 2011
Small and medium enterprises (SMEs)play a significant role in the Hong
Kong economy. To assist andenhance their subsequentdevelopment, The Hong Kong
Management Association hasdeveloped the Special Award for SMEs which aimsto encourage their pursuit of total quality management.
ELIGIBILITY*All SMEs registered in Hong Kong under the BusinessRegistration Ordinance are eligible to apply for thisAward. SMEs are defined to be any industries andbusinesses which employ not more than 200 personsin Hong Kong and are not subsidaries of anothercorporation whose headquarters is based in HongKong. To enter this programme, the applicant mustnot have applied for the Quality Award in the sameyear.
AWARDS AND RECOGNITIONAwards will be presented to all participants whodemonstrate sound commitment to total qualitymanagement.
WRITTEN SUBMISSION
All applicants are required to submit a writtensubmission (Q & A format) for detailed assessment.Based on the information provided in the writtensubmission, the Examiners will determine a shortlistof applicants to participate in the site visit.
* The Award Secretariat reserves the right to makefinal and binding decisions on the eligibility ofapplicants.
HKMA Quality AwardSpecial Award for SMEs
THE HONG KONG MANAGEMENT ASSOCIATION
INITIAL SUBMISSION
Applicants will be required to submit an Initial Submissionto summarize how their organization addresses theseven criteria in their quality programme in 1,600 wordsor less.
FINAL SUBMISSION
Shortlisted applicants will be required to submit a FinalSubmission, in 50 pages or less, for detailedassessment. Based on the details provided in theFinal Submission, the Examiners will determine ashortlist of applicants to participate in the site visit.
ENQUIRIESAward Secretariat Tel: 2774 8504 / 2774 8538
Fax: 2365 1000 Email: [email protected]
FURTHER INFORMATIONPlease visit: www.hkma.org.hk/qa
IMPORTANT DATES
ACTIVITY DATE
Deadline for Fri, 30 Dec 2011Application &Initial Submission
Initial Screening
Deadline for Final/ Mon, 27 Feb 2012Written Submission
Presentation Workshop Mon, 26 Mar 2012
Secondary Screening
Site Visit Early / Mid Apr 2012
Final Judging Late May 2012
Award Presentation Late July 2012Ceremony
IMPORTANT DATES
ACTIVITY DATEDeadline for Mon, 30 Jan 2012Application
Deadline for Written Mon, 12 Mar 2012Submission
Screening
Site Visit Early / Mid Apr 2012
Award Presentation Late July 2012Ceremony
2012_open_for_application.p65 13/10/2011, 16:242
Preface: Organizational ProfileP.1 Organizational DescriptionP.2 Organizational Challenges
2012 Categories/Items Point Values
1.0 Leadership 1201.1 Senior Leadership 701.2 Governance and Societal Responsibilities 50
2.0 Strategic Planning 852.1 Strategy Development 402.2 Strategy Implementation 45
3.0 Customer Focus 853.1 Voice of the Customer 453.2 Customer Engagement 40
4.0 Measurement, Analysis, and Knowledge Management 904.1 Measurement, Analysis, and Improvement of Organizational Performance 454.2 Management of Information, Knowledge and Information Technology 45
5.0 Workforce Focus 855.1 Workforce Environment 405.2 Workforce Engagement 45
6.0 Operations Focus 856.1 Work Systems 456.2 Work Process 40
7.0 Results 4507.1 Product and Process Outcomes 1207.2 Customer-Focused Outcomes 907.3 Workforce-Focused Outcomes 807.4 Leadership and Governance Outcomes 807.5 Financial and Market Outcomes 80
TOTAL POINTS 1000
CRITERIA FOR JUDGING
All submissions should follow the seven criteria listed below which are basedon the Malcolm Baldrige National Quality Award given annually in the USA :
1. Leadership2. Strategic Planning3. Customer Focus4. Measurement, Analysis, and Knowledge Management5. Workforce Focus6. Operations Focus7. Results
The Chinese version of the Judging Criteria is available upon request.
MARKING SCHEME
For further details of the criteria, please visit www.hkma.org.hk/qa
INTRODUCTION
The search for QUALITY has become the single mostimportant force leading to organizational success andgrowth in both regional and international markets . Theorganizations which will succeed are those that canmaintain a dedication to Quality in each and everyorganizational function.
First launched in 1991 by The Hong KongManagement Association to reward such dedication,the annual Quality Award has entered into its 18th year.
A PRESTIGIOUS AWARD
The Award is the Association’s most prestigiousbusiness accolade. It is based on the renownedAmerican Malcolm Baldrige National Quality Awardjudging criteria, and is the Hong Kong equivalent tothe Japanese Deming Prize and the European QualityAward.
BENEFITS
This award provides you with a golden opportunity toobtain consultation and advice from the most experiencedand respected quality experts in Hong Kong. Theshortlisted organizations will receive recommendationsand comments from the Board of Examiners on thestrengths and weaknesses of their quality programmes.
Winning the award further increases the morale of thecompany and brings prestige to the company in thebusiness community. Winners will receive extensivepublicity and press coverage from the Award MediaSponsors.
ELIGIBILITY*
The award is open to applicants from all fields ofbusinesses and industries. Companies andorganizations whose principal activities are in Hong Kongare eligible to apply for the Award.
PAST GOLD AWARD WINNERS
1991 - Fuji Xerox (Hong Kong) Ltd
1992 - Mandarin Oriental Hotel Group
1994 - Integrated Solutions Limited
1995 - Kowloon-Canton Railway Corporation
1997 - Island Shangri-La, Hong Kong
1998 - McDonald’s Restaurants (Hong Kong)Ltd
- MTR Corporation Limited
1999 - Glorious Sun Enterprises Ltd- The Hong Kong and China Gas Co Ltd
2000 - ParkNShop
2001 - COSCO (H.K.) Shipping Co Ltd- The Kowloon Motor Bus Co (1933) Ltd- Synergis Management Services Ltd
2002 - Ricoh Hong Kong Limited
2003 - Eurasia International (China) Limited Partnership
- Urban Group
2004 - CLP Power Hong Kong Limited
2005 - Manfield Coatings Company Ltd
2006 - Electrical and Mechanical Services Trading Fund, HKSARG
2007 - Langham Place, Mongkok, Hong Kong
2008 - Neo Derm Group Limited
2008 - Neo Derm Group Limited
2010 - Hong Kong Air Cargo Terminals Limited
2011 - MTR Corporation Limited
CONFIDENTIALITY & CONFLICT OF INTEREST
All information and documents supplied by AwardApplicants will be kept confidential and only usedfor the judging of the Award.
Measures are also taken to prevent a conflict ofinterest from those involved in the assessmentprocess.
2012_open_for_application.p65 13/10/2011, 16:241
* For Quality Award applicants, please return this application form together with your Initial Submission by Friday, 30 December2011 to the HKMA Quality Award Secretariat at The Hong Kong Management Association, 16/F Tower B Southmark, 11 YipHing Street, Wong Chuk Hang, HONG KONG. For guidelines on initial submission, please refer to section II(4) of the QualityAward Brochure.
* For the Special Award for SMEs applicants, please return this application form by Monday, 30 January 2012 to the aboveaddress. For guidelines on SME Written Submission, please refer to section III (5) of the Quality Award Brochure.
1. Name of organization: __________________________________________________________________
__________________________________________________________________
2. Business address: ______________________________________________________________________________
____________________________________________________________________________________________
3. Name of contact person: ________________________________________________________________________
4. Position: _____________________________________________________________________________________
5. Tel (Office): _____________________ Tel (Direct): ____________________ Fax: _______________________
E-mail: ________________________________________ Website: _____________________________________
6. Description of business (in less than 100 words)
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
7. Number of employees in Hong Kong in the past two years
Last year ___________________________________ This year ________________________________________
8. Total number of years of business operation in Hong Kong _______________________________________________
(English)
(Chinese)
2012 HKMA QUALITY AWARD / SPECIAL AWARD FOR SMEs
APPLICATION FORM
QUALITY KEY TO ENDURING SUCCESS
Application Form2012_with sme.p65 13/10/2011, 16:281
9. What quality qualification, certification or award has the company obtained? When were they obtained?
Year: _________________ Award: _______________________________________________________________
Awarded by: _________________________________________________________________________________
Year: _________________ Award: _______________________________________________________________
Awarded by: _________________________________________________________________________________
(Please use additional sheet(s) if necessary)
APPLICATION FEE
As payment of the Application Fee (Please tick as appropriate):for the 2012 Quality Award(HK$9,900, covering a complimentary table for 12 at the Quality Award Dinner and 3 seats at the Quality AwardSeminar)
for the 2012 Special Award for SMEs(HK$4,800, covering 3 complimentary seats at the Quality Award Dinner and the Quality Award Seminar)
I enclose a crossed cheque for HK$9,900/HK$4,800 (made payable to The Hong Kong Management Association).I will send the cheque to the Award Secretariat at a later date.
AFFIRMATION• We declare that all information given is accurate to the best of our knowledge.• In the event that our company is given an award for the 2012 HKMA Quality Award, we agree to attend all functions
conducted by the Award Secretariat in relation to the experience sharing of our company’s quality journey. Thisincludes the Quality Award Seminar, as well as interviews conducted by Asia Television Ltd, Hong Kong EconomicTimes, South China Morning Post, Paper Communication Publications Ltd.
Name of Top Executive: ___________________________________________________________________________
Position: _________________________________________________________________________________________
________________________________________________ __________________________________________
Signature (with company stamp) Date
CONFIDENTIALITY• All information and documents supplied by Award entrants including entrant identities and commentaries developed
during the review of entries are kept confidential and will be used only for the judging of the Award.• All Judges and Examiners are required to declare in advance to the Award Secretariat any cases or situations which
may create any apparent or potential conflict of interest. The Judge or Examiner in question would be barred fromreviewing the entries concerned or handling in any manner the materials submitted by the Award entrant involved.
ENQUIRIESMs Nancy Wan Ms Grace Mo Email: [email protected]: 2774 8504 Tel: 2774 8538 Fax: 2365 1000
Application Form2012_with sme.p65 13/10/2011, 16:282