1HIVQUAL Group Learning Guide – New York State DOH AIDS Institute

Sustainability of Q. ProgramLearning Objectives

To understand the importance of sustainability to the long-term success of the HIV quality program

To have at least one idea for how to help improve program sustainability

2HIVQUAL Group Learning Guide – New York State DOH AIDS Institute

Sustainability of Q. ProgramStrategies

Communicating program successRemeasuring performanceBuilding quality into daily work life

3HIVQUAL Group Learning Guide – New York State DOH AIDS Institute

Sustainability of Q. Program Strategies

Communicating program success• Develop system for employee reward and

recognition• Champion staff through promotion of success

stories• Exchange “best practices”

4HIVQUAL Group Learning Guide – New York State DOH AIDS Institute

Sustainability of Q. Program Strategies

Remeasuring performance• Remeasure performance at pre-established

intervals• Review measurement data regularly• Respond to subpar performance in a systematic

manner

5HIVQUAL Group Learning Guide – New York State DOH AIDS Institute

Sustainability of Q. Program Strategies

Building quality into daily work life • Make QI part of job descriptions• Incorporate quality concepts into new employee

training• Provide ongoing quality training• Provide opportunities to participate in QI projects• Incorporate best practices