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    HEEP Haridwar

    By:By:

    S.K. JAIN

    Director (HR)Bharat Heavy Electricals Limited

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    HEEP Haridwar

    Indias LargestEngineering &

    Manufacturing

    Enterprise

    of its kind

    One of the MajorPower Plant

    Equipment

    Manufacturers in

    the World

    Consistent Dividend Paying

    Company for overThree Decades

    BHEL - a Navratna' Company

    Committed to Enhance Stake-holder Value

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    HEEP Haridwar

    NEW DELHI

    BARODA

    NAGPUR

    PATNACALCUTTA

    VARANASI

    GOINDWAL

    HARIDWAR

    RUDRAPUR

    JAGDISHPURJHANSI

    BHOPAL

    HYDERABAD

    BANGALORE

    RANIPET

    TIRUCHIRAPALLY

    CORPORATE OFFICE

    MANUFACTURING

    LOCATIONS

    SERVICE CENTRES

    BHEL Corporation - An Introduction

    Employees - 42518 (As on 1-4-06)

    Turnover - Rs 14525 Crores (2005-06)

    14 Manufacturing divisions

    4 Power Sector regional centres

    8 service centres and 18 regional

    offices

    Major Units/Divisions are Certified withISO 9001(2000), ISO 14001 and OHSAS

    18001

    Continuous Profits since 1971-72

    Caters to Core Sectors viz., Power,Industry, Transportation,

    Telecommunication, RenewableEnergy etc.

    Manufactures over 180 products under30 major product groups

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    HEEP Haridwar

    100

    116

    138

    193

    0

    50

    100

    150

    200

    2002-03 2003-04 2004-05 2005-06

    100

    155

    209245

    0

    50

    100

    150

    200

    250

    As on

    31.03.2003

    As on

    31.03.2004

    As on

    31.03.2005

    As on

    31.03.2006

    100 127

    197

    310

    0

    50

    100

    150

    200

    250

    300

    2002-03 2003-04 2004-05 2005-06

    18.1526.89

    38.95

    68.6

    0

    20

    40

    60

    80

    2002-03 2003-04 2004-05 2005-06

    BHEL Excellent GROWTH

    PERCENTILE GROWTHPERCENTILEGROWTH

    PERCENTILE GROWTH

    100

    116

    138

    193

    0

    50

    100

    150

    200

    %ageGROWTH

    2002-03 2003-04 2004-05 2005-06

    378%Growthin 4 years

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    Power SectorConcept to Commissioning Capabilities

    _ Concept Engineering - Feasibility Reports

    - Detailed Project Reports

    _ Bid Preparation - Proposal Engineering

    _ Product Engineering - Design Memoranda

    - Detailed Engineering

    - Optimisation Studies

    - Contract Documentation

    - Integration of Systems

    _ Manufacturing - Modern & Unique Manufacturing/ Testing

    _ Procurement - Sourcing (Domestic/ Overseas)

    - Contracting

    _ Installation & Commissioning - Civil Works

    - Erection,Commissioning,

    - Performance Guarantee Test

    - Hand over to customer on turnkey basis

    _ After Sales Services - Spares, Services, R&M etc.

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    VALUESVALUESZeal to Excel and Zest for ChangeIntegrity and Fairness in all MattersRespect for Dignity and Potential of IndividualsStrict Adherence to CommitmentsEnsure Speed of ResponseFoster Learning, Creativity and Team-workLoyalty and Pride in the Company

    VISIONVISIONA World-Class Engineering Enterprise Committed to

    Enhancing Stakeholder Value

    MISSIONMISSIONTo be an Indian Multinational Engineering Enterpriseproviding Total Business Solutions through QualityProducts, Systems & Services in the fields of Energy,

    Industry, Transportation, Infrastructure and otherpotential Areas

    VISION, MISSION & VALUES

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    Heavy Electrical Equipment PlantBHEL Haridwar

    EXCELLENCE JOURNEY

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    PRODUCT MIX

    Motor

    2%

    Defence

    3%

    Hydro4%

    Thermal

    (Coal &

    Gas)

    91%

    CUSTOMER SEGMENTSDefence

    2.8Exports

    14

    Others

    6.2SEBs44.5

    NTPC

    32.5

    HEEP: PRODUCT MIX & CUSTOMERS

    BHEL LEADING POWER EQUIPMENT SUPPLIER

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    INSTALLED CAPACITY

    OTHERS

    35% BHEL

    65%

    HEEP 45%

    of Total

    GENERATION

    OTHERS

    27.0%

    BHEL

    73.0%

    HEEP 60%

    of Total

    BHEL: LEADING POWER EQUIPMENT SUPPLIER

    Status as on 31.3.2006

    EXCELLENCE JOURNEY OF HEEP HARDWAR

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    HEEP Haridwar

    The Journey

    EXCELLENCE JOURNEY OF HEEP HARDWAR

    1993: ISO9001

    1997: TQM Launched

    1999: 5S driveSurveys-ESS,CSS

    2000: ISO 14001,CII Assessment

    2001: Top MgmtSummit, QTM

    2002:Internal TQAssessment

    2003: CII-EXIMScore 450-500

    2004: CII-EXIMScore 500-550

    2005: CII-EXIMScore 550-600

    2006: CII-EXIMPrize 600+

    2002OHSASE-MapCSF IdentificationQTM/RCA/CTQ

    2003PMD-MOUB2B PortalBSCWrenchOEE

    2004IMPRES

    HEARTBOSSFunctional PolestarLES

    VSS

    2005BenchmarkingKnowledge

    Mgmt5s Audit SystemOn-line Spares

    Catalogue

    2006Process MappingX-Matrix

    1982 : Quality Circle

    1978: Quality Manual

    2001

    TQ Reorganisedwith Quality

    B i i f CII/EXIM P i J

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    HEEP Haridwar

    v Top Management Workshops on CII-EXIM Model

    - Two Workshops on Model awareness steered by CEO in Oct., 2001

    - One Workshop on finer points of the Model by CII in Nov. 2001

    v Finalisation of Organisation Structure for Business

    Excellence

    v Development of Roadmap to ExcellenceTQ Score = 650

    v Development of Model for measurement of Quality (QTM)

    and its launching by CMD in Nov2001

    v Development of Plant Level Performance Index

    Ushering in an Era of Excellence 2001

    Beginning of CII/EXIM Prize Journey

    What gets measured, gets done

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    HEEP Haridwar

    TQ Council (TQC)

    Chairman - CEO

    Planning, review and approval ofBusiness Excellence initiatives

    Meetings Once a month

    Apex TQM GroupChairman GM (T&D)

    Apex Level Think Tank

    Meetings Once a month

    TQ Promotion CouncilChairman GM(Q&BE)

    Think Tank of TQ Assessors

    Meetings Once a month

    Functional TQ CouncilsChairman Respective DROsFunctional control and review ofBusiness Excellence initiatives

    Meetings Once a month

    Area TQ CouncilsChairman Area HeadsArea level execution of

    Improvement initiativesMeetings Once a month

    Organisation Structure for Business Excellence

    Beginning of CII/EXIM Prize Journey

    ROADMAP TO TQ SCORE 650

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    HEEP Haridwar

    Criteria Linkages in the CII-EXIM Bank Model

    6a to

    9a

    2a

    2c

    1c

    1a

    1b 2b

    6b to9b

    2d

    4

    5a5b

    3

    5c5d5e

    6b7b8b9b

    6a7a8a9a

    1c

    1d

    1b & 1e

    ROADMAP TO TQ SCORE 650+

    Roadmap drawn

    in April 2002 inline withCriteria Linkage

    ROLE MODEL INITIATIVES

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    HEEP Haridwar

    ROLE MODEL INITIATIVES

    CSF Pyramid, Posters etc.Visual Communication of P&S, CSFs

    Cascading Strategy & BSCCascading Goals through X-Matrix

    Enhancing employee satisfactionParticipative Management

    EVA, Customer, SocietyBusiness Policy

    Realizing BHEL Vision & ValuesInter-Unit TQM Workshops

    Business Policy, CSFs etc.Annual Top Management Summit

    On-line Performance Planse-Map

    Annual ObjectivesUnit Balanced Score Card (A & B)

    Policy & Strategy Deployment:

    Target Setting & Deploymentthrough RADAR based DAP

    Function/ Deptt./ Section Score Cards &Action Plans

    Employee Focus:

    Functional MissionFunctional Pole Star Statements

    Employee InvolvementIMPRESS, Quality Circle, Suggestions

    Leadership:

    FOCUSINITIATIVE

    ROLE MODEL INITIATIVES

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    HEEP Haridwar

    ROLE MODEL INITIATIVES

    Stakeholder Perception SurveysStakeholder Focus

    Enhancing Customer ValueCustomer Satisfaction Surveys

    Productivity enhancementOEE

    Process Focus:

    Long term MOUs, B2B

    Product Material Directory (PMD)

    Vendor Partnership Building

    Partnership & Resource:

    Measurement & PreventionQTM, RCA, CTQ

    Breakthrough ImprovementsBenchmarking & Process Mapping

    Customer Focus:

    Measuring Functional ExcellenceHEART

    Measurement & ReviewPlant Level Performance Index

    FOCUSINITIATIVE

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    HEEP Haridwar

    A Wisdom of Several Centuries ago:

    Strategyand itsImplementationhaveto go hand in hand forSuccess

    ? g ? ?? ?? ?: ?U? ?? g ?? ?? ? U? [?: g I ?o [? ? ?? UU GU[ ?? ?U ? [U ? [?

    Beginning of CII/EXIM Prize Journey

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    HEEP Haridwar

    Beginning of CII/EXIM Prize Journey

    TOP MANAGEMENT SUMMIT AGENDA

    Review of Business Scenario Review of Business Policy

    Review of Critical Success Factors achievements

    Review of Stakeholders Survey Results

    Review of Balanced Score Cards (A&B) achievements

    Identification of new CSFs & their Champions

    Evolution of Balanced Score Card (B) for current year

    Declaration of HEART Results

    ANNUAL TOP MANAGEMENT SUMMIT 2002 Tehri

    2003 & 2004 Mussoorie 2005 Nainital

    2006 Chamba

    POWER BUSINESS SCENARIO

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    HEEP Haridwar

    Power on demand by 2012 needs additional 100,000 MW Increased momentum for Power Sector reforms

    Thrust on R&M and Transmission through Accelerated Power

    Development & Reform Program (APDRP)

    Deregulation & Privatization to bring increased demand forTurnkey, Financing, O&M etc.

    Delays in project finalizations, financial closures

    Slow progress in setting up IPPs due to SEBs financial ill health

    Emerging Business Environment & Challenges

    HEEP needs to focus on manufacture ofWorld Class Quality Power Plant Equipment at Low Cost

    POWER BUSINESS SCENARIO

    PDCA Journey of Annual Top Management Summit

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    HEEP Haridwar

    P

    DC

    A

    P

    DC

    A

    P

    DC

    A

    P

    DC

    A

    P

    DC

    A

    200620052004200320022001

    P

    DC

    A

    PDCA Journey of Annual Top Management Summit

    P= Started in Oct. 2001at Rishikesh

    D= Top Mgmt ParticipationC= Awareness of CII Model and

    Scoring MethodologyA= Developed Roadmap for

    TQ Score 650+

    P= Top Mgmt Summit at Tehriin July02

    D= Apex TQM Group Participated

    C= Identification of Key ChallengesA= Developed Business Policy,

    Identified CSF 2002-03 and CSFChampions

    P= Top Mgmt Summit at Mussooriein April03

    D= Top Mgmt. Team ParticipatedC= Review of Status of CSF2002-03

    Review of Business PolicyA= Identified CSF 2003-04 and CSF

    Champions

    P= Top Mgmt Summit at Mussooriein April04D= Top Mgmt. Team ParticipatedC= Review of Status of CSF 2003-04

    Review of Business PolicyA= Identified CSF 2004-05 and CSF

    ChampionsDeveloped BSC (Part-B) 2004-05

    P= Top Mgmt Summit at Nainitalin May05

    D= Top Mgmt. Team ParticipatedC= Review of Status of CSF 2004-05

    Review of Business PolicySurveys (ESS,CSS,LES) Review

    A= Identified CSF 2005-06 and CSF

    ChampionsDeveloped BSC (Part-B) 2005-06

    P= Top Mgmt Summit at Chambain July06

    D= Top Mgmt. Team ParticipatedC= Review of Status of CSF 2005-06

    Review of Business Policy, BSCSurveys (ESS,CSS,SSS,LES) ReviewReview of CII Feedback ActionsReview of Environment Scan

    A= Identified CSF 2006-07 and CSFChampionsDeveloped CSF Action Plans 2006-07Developed BSC (Part-B) 2006-07

    ROLE MODEL INITIATIVES

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    HEEP Haridwar

    ROLE MODEL INITIATIVES

    CSF Pyramid, Posters etc.Visual Communication of P&S, CSFs

    Cascading Strategy & BSCCascading Goals through X-Matrix

    Enhancing employee satisfactionParticipative Management

    EVA, Customer, SocietyBusiness Policy

    Realizing BHEL Vision & ValuesInter-Unit TQM Workshops

    Business Policy, CSFs etc.Annual Top Management Summit

    On-line Performance Planse-Map

    Annual ObjectivesUnit Balanced Score Card (A & B)

    Policy & Strategy Deployment:

    Target Setting & Deploymentthrough RADAR based DAP

    Function/ Deptt./ Section Score Cards &Action Plans

    Employee Focus:

    Functional MissionFunctional Pole Star Statements

    Employee InvolvementIMPRESS, Quality Circle, Suggestions

    Leadership:

    FOCUSINITIATIVE

    BUSINESS POLICY

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    HEEP Haridwar

    In-line with the Company Vision, Missionand Values, we dedicate ourselves tosustained growth with increasing PositiveEconomic Value Addition, CustomerFocussed Business Leadership andWelfare of Society.

    BUSINESS POLICY

    Evolved in Annual Summit 2002

    Welfare of Society added in Annual Summit 2004

    GRAHAK SAFAL HUM SAFAL

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    HEEP Haridwar

    Customer Satisfaction : Meeting Stated needs of Customer

    Customer Delight : Meeting Stated & Implied needs ofCustomer

    Customer Success : Making Customer Successfulin his Venture - Helping thecustomer to win hiscompetition- Uninterrupted Power Supply to Users- Faster Commissioning of Power

    Plants- Higher Plant Load Factor- Higher Availability of Power Plants

    GRAHAK SAFAL HUM SAFAL

    BUSINESS POLICY

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    HEEP Haridwar

    1013974

    1407

    1641

    325

    230

    128

    117

    157

    107

    5143

    0

    200

    400

    600

    800

    1000

    1200

    1400

    1600

    1800

    2002-03 2003-04 2004-05 2005-06Year

    Rs.

    Cro

    res

    0

    50

    100

    150

    200

    250

    300

    350

    Rs.

    Cro

    res

    Turnover PBT EVA

    Turnover, PBT & EVA Growth

    BUSINESS POLICY

    BUSINESS POLICY

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    HEEP Haridwar

    BUSINESS POLICY

    Customer Focused Business Leadership

    Development of higher rating Sets

    Reverse Engineering of Equipment supplied by

    others to provide Total Business Solution

    Partnership with our customers like NTPC Development of equipment for 300 MW Nuclear

    Power Plants for NPC

    Development of 6 MW Motor

    Negotiated Orders

    BUSINESS POLICY

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    HEEP Haridwar

    BUSINESS POLICY

    Parthenium Eradication Rain Water Harvesting

    Drive for Clean Environment

    Rehabilitation of Slum Dwellers Medical aid

    Develop Talent in Sports

    Generation of Employment Opportunities Educational Support

    Welfare of Society - New Initiatives

    WELFARE OF SOCIETY

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    HEEP Haridwar

    O SOC

    SUMMER COACHING CAMP PARTHENIUM ERADICATIONBY USING A TOXIN CALLED

    PARTHENIN

    ADOPTED VILLAGE

    ANNEKI-1

    AKANKSHA RAIN WATER HARVESTING

    ENVIRONMENT DAY RALLY INCINERATOR DUSSEHRA IN BHEL

    MEDICAL CAMP IN

    RAJAJI NATIONAL PARKAREA

    ROLE MODEL INITIATIVES

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    HEEP Haridwar

    ROLE MODEL INITIATIVES

    CSF Pyramid, Posters etc.Visual Communication of P&S, CSFs

    Cascading Strategy & BSCCascading Goals through X-Matrix

    Enhancing employee satisfactionParticipative Management

    EVA, Customer, SocietyBusiness Policy

    Realizing BHEL Vision & ValuesInter-Unit TQM Workshops

    Business Policy, CSFs etc.Annual Top Management Summit

    On-line Performance Planse-Map

    Annual ObjectivesUnit Balanced Score Card (A & B)

    Policy & Strategy Deployment:

    Target Setting & Deploymentthrough RADAR based DAP

    Function/ Deptt./ Section Score Cards &Action Plans

    Employee Focus:

    Functional MissionFunctional Pole Star Statements

    Employee InvolvementIMPRESS, Quality Circle, Suggestions

    Leadership:

    FOCUSINITIATIVE

    BUSINESS POLICY

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    HEEP Haridwar

    Being successful in a chosen market

    against competition by matching or

    exceeding any competitor in quality,

    delivery, cost, customer services and

    innovation.

    WORLD CLASS

    Customer Focused Business Leadership

    BUSINESS POLICY

    WORLD CLASS QUALITY PRODUCTS

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    HEEP Haridwar

    OPERATING AVAILABILITY (%) (200-299 MW)

    50

    60

    70

    80

    90

    100

    "2000" "2001" "2002"

    BHEL Wor ld North America West Europe

    50

    60

    70

    80

    90

    100

    "2000" "2001" "2002"

    BHEL North America West Europe Japan Other

    OPERATING AVAILABILITY (%) (500MW)

    With Operational

    Availability of87.8% and PLF of80%, HEEP

    products arecomparable withthe best in World.

    (Source: www.worldenergy.org )

    Q

    HEEP is a World ClassPower Plant Equipment

    Manufacturer.The Quality and

    Technical PerformanceParameters are

    comparable with thebest in the world

    WORLD CLASS - RESULTS

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    HEEP Haridwar

    TURNOVER IN Rs Cr

    974

    1407

    1641

    2105

    500

    1000

    1500

    2000

    2500

    03-04 04-05 05-06 06-07

    8.3%1.4 %2.7 %ABB

    (1.8%)(18%)(22 %)Alstom

    11 %17 %(4.5%)GE

    0.4 %1.3 %(12 %)Siemens

    17 %44 %(4 %)HEEP

    05-0604-0503-04Company

    Turnover Growth (YoY)

    Stretched targets are set inRevenue Budget. It led to actual

    performance better ascompared to international

    competition as well as our pastperformance.

    Convergence of BHELwith Competitors

    Siemens 59%

    GE 44%

    Alstom 99%

    ABB 44%

    Target