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Hiring for AttitudeKarolynn St-Pierre, JD SPHR
ASBDC National Conference
September 2016
What is the cost of a bad hire?
• Cost if Recruiting
• Employee’s Salary + Benefits
• Cost of training
• Cost of Workplace Integration
• What is the break-even?
• Bottom line up to 3x Employee’s Annual Salary
What is “Attitude” and Why is it Important?
Why Typical Interviews Don’t Reveal Attitude
Quick Tests to Discover the Attitudes You
want
Reminder….
NO ONE IS PERFECT!
Identifying Your High-Performer Attitudes
• They Take Ownership of problems.
• They are highly collaborative.
• They aren’t afraid to make mistakes.
• They meet commitments.
• They are empathetic towards customers’ and colleagues needs.
Finding Your Low-Performer Attitudes
• They always find the negative.
• They gossip.
• They respond to feedback with an argument.
• They only do the bare minimum expected of them.
• They get overwhelmed by multiple demands and priorities.
• They always find someone else to blame for their mistakes.
• They’re unwilling to leave their comfort zone.
Interview Questions to Avoid• Tell me about yourself.
• What are your strengths?
• What are your weaknesses?
• Any question within 101 Great Answers for the Toughest Interview Questions
• Asking questions where the candidate is an idiot not to know to provide the correct answer.
How to Ask Questions that Elicit Honest Responses
• Build on your High Performers Attitudes and Low Performer Attitudes.
• Behavioral Interview Technique• “Tell me about a time when…..”
• Hanging Question Technique• “Tell me about a time when you were given
an assignment you didn’t agree with.”
The Perfect 4-Step Interview Question
• Step 1: Make Them Believer You’re Going to Talk with Their Previous Boss.
• Step 2: Ask Them to Describe their Boss.
• Step 3: Ask Them What Their Boss Considered Their Strengths.
• Step 4: Ask Them What their Boss Considered Their Weaknesses.
Karolynn Humberd St-Pierre, JD SPHR
Symmetry Consulting, LLC
200 Quebec Street, Bldg 300, #55
Denver, CO 80230
877-218-3390
www.symmetryconsult.com
