HiPath CAP V3.0Common Application Platform

High-performance middleware for HiPath and Hicom communication platformsCTI solutions (Computer Telephony Integration) are gaining importance through the convergence of telecommunication and computer technologies. They further the opti-mization of operating processes by creating synergies between communication and in-formation systems.

This leads to increases in both productivity and customer satisfaction.

Open, standardized interfaces enable indi-vidual configurations and sector solutions to improve both internal and external com-munication. They increase application inte-gration and data consistency in the entire network.

HiPath CAP is a high-performance middle-ware package for HiPath and Hicom com-munication platforms. It is modular in structure and distributed use is possible in IT networks. The key features are as follows

● CTI support– Powerful standard interfaces and pro-

tocols* in native mode for migrations* in harmonized mode as a key re-quirement to enable an application to be used universally in mixed, hetero-geneous communication networks (multi-domain property)

– XML-Phone-Services interface with support for IP telephones and system devices

● Media support for HiPath communica-tion platforms for the latest releases of HiPath 3000/4000 (in preparation).

● Installation and administration services

New deliveries of HiPath 4000 (V2.0 or higher) automatically include HiPath CAP with entry clients in the configuration or-dered at no extra cost. Phone services are also supplied that have been developed on the basis of XML technology, supporting specific features of the HiPath 4000 com-munications platform. These are grouped together in the Hipath ComScendo suite:

● On a Button Suite– EasySee (the participants in the call/

conference are displayed on the PC screen at the touch of a button on the telephone)

– EasyLookup (the entries in the corpo-rate directory can be displayed on the telephone, selected and used for out-ward dialing without requiring a PC)

– EasyMail (Outlook is started on the workstation PC and the address fields are filled with the addresses of the participants in the call/conference at the touch of a button)

– EasyShare (Netmeeting is started on the workstation PC at the touchof a button and a session is set up with the participants in the call/conference)

Depending on availability, these services are provided with HiPath 4000 V2.0 with-out requiring additional licenses (supple-ment to sales release).

HiPath CAP is a central component of the HiPath product portfolio and is of benefit to both customers and partners.

optiPoint 400

optiClient 130

optiPoint 600 officeoptiPoint 500

optiPoint 600 office(U )P0E

HiPath 4000

CTI support- CSTA ASN.1, CSTA XML, TAPI, JTAPI- Native and harmonised APIs- Multidomain functionMedia support- Media call control via TAPI- Media streaming in WAV format

HiPath CAP

HiPath 5000

HiPath 3000

Hicom 300 H

I and CInfrastructure

(IP)

Customer benefits

● Less hardware required because several Hicom/HiPath systems and non-Siemens systems can be supported from a single server PC

● Flexible use of standardized interfaces

● Cross-system CTI application support

● Integration of HiPath CAP and the appli-cation in the HiPath Management system

● Migration of infrastructure from the tra-ditional telephone network to the IP network through the shared use of applications

● Integration of XML phones devices in ex-isting application networks

● CTI expansion of existing applications with Java portlets

● Cost benefits and investment protection

Services for application partners

● No need for multiple development be-cause applications become independent of the telecommunications system

● More economical development through the use of CSTA XML

● Faster development of applications through the use of the CAP service

● Integration of applications in the Siemens HiPath application portfolio

● Dedicated IP connection of media applications

● Expansion of the areas of application of the partner applications through the broadening of connectivity to HiPath communication platforms and selected external systems

● New business options through XML phone services API

● Cost benefits and expanded business

HiPath CAP

HiPath CAP is a software product and is sup-plied on CD. The CD contains

● the CAP software

● the documentation and

● a software develpoment kit with– application developer’s guide– test tool– interactive development tool for XML

phone services applications and– sample programs

The scope of services includes

● CTI support with the following interfaces– CSTA ASN.1 (native, single domain)– CSTA ASN.1 (harmonized, single

domain)– CSTA ASN.1, CSTA XML, JTAPI and TAPI

(harmonized, multi-domain)For the following communication serv-ers – HiPath 3000, 4000, 5000 V4.0 and

higher and HiPath 8000, Hicom 300 H and HiPath DX

– Nortel Meridian I– Alcatel A4400– Avaya Definity G3 (in preparation)– Cisco Call Manager (in preparation)

● Media support harmonized for HiPath 3000/5000 V5.0 and higher and HiPath 4000 V2.0 and higher, (in preparation)– TAPI 2.1 for Media Call Control– WAV and FAX drivers (T.38 support)

● Management and fault service:– Cross-system, cluster-capable admin-

istration of CAP components, users and licenses.

– Central configuration, monitoring and debugging of cluster compo-nents

The following marketing packages are avail-able:

● HiPath CAP EntryAvailable in a package for 10 clients with the basic functionality for outgoing calls.

● HiPath CAP StandardAll implemented CTI features are avail-able, but without support for ACD/Call Center functions. Packages: 10, 25 and 100 clients; site licences available on request.

● HiPath CAP AdvancedSame as HiPath CAP Standard, but ACD/Call Center features are supported. Pack-ages: 10, 25 and 100 clients; site licenses available on request.

● HiPath CAP connectivity to remote telecommunications systemsThis license can be used in addition to existing CAP licenses and allows the in-terfaces to be used in harmonized mode in connection with external telecommu-nications systems.The following are available– Nortel Meridian I, SW: X11, Rel. 24

with Meridian Link Service Rel. 4.0– Alcatel A4400 R3.0In preparation– Alcatel Omni PBX Office– Avaya Definity G3 V6 or higher– Cisco Call Manager V3.1Packages: per client

● HiPath CAP Media Service (in preparation)This new few feature allows media appli-cations to access voice via a standard LAN card. This means that there is no need for special cards for implementing S0 or S2M connections on the application server. The interface is harmonized for the communication platforms HiPath 3000/5000 V5.0 and HiPath 4000 V2.0. It is supplied in TAPI 2.1 with Wave and FAX drivers (T.38 support).Packages: per B channel

© Siemens AG 11/2004Siemens Communications • Hofmannstr. 51 • D-81359 Munich

Reference no.: A31002-X7000-A300-1-7629

The information provided in this document contains merely gen-eral descriptions or characteristics which in the case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of the contract. Any trademarks in this document are the property of Siemens AG or their respective owners.

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Siemens is known worldwide as a trailblazer in the advancement of information and communication technologies. No other company offers such a comprehensive and innovative product portfolio.

Regardless of the communication technolo-gy you are currently using - or wish to use in the future - Siemens has exactly the soluti-on you need.

www.siemens.com/hipath

Technical requirements

HiPath CAP is a software product and runs on the following operating systems:

● MS Windows® 2000/2003 Server

● Linux (in preparation)

Hardware requirements

A standard PC with

● at least 500 MB of available memory

● at least 512 MB main memory,

● a suitable backup medium,

● NIC (Ethernet) for switch access,

● NIC (Ethernet) for customer LAN access.

Standard OEM components can be used for remote access.

Additional information

Detailed descriptions for HiPath CAP, includ-ing

● datasheets,

● HiPath CAP brochure

● installation and administration manuals and

● software development kit with description of interfaces and tools

Can be found under “Downloads” at the fol-lowing website: http://www.siemens.com/hipath/

Siemens HiPath ReadyProvides advanced support and consulting and offers labs for tests and certification.

● Thorsten HeinzelPhone: +49 (30) 386 44004

● Ferdinand HeimsPhone: +49 (89) 722 22462

http://www.siemens.com/hipathready

Technical Help Deskis available at hipath.ready@lpz.siemens.de.