HiPath 3000 5000 V8 MyPortal Entry Web Services V2 Installation Guide

7/23/2019 HiPath 3000 5000 V8 MyPortal Entry Web Services V2 Installation Guide

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Communication for the open minded

Siemens Enterprise Communicationswww siemens com/open

DocumentationHiPath 3000/5000 V8HiPath 500 V8myPortal entry Web Services V2

Installation Guide

A31003-H3580-J100-4-7631



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Reference No.: A31003-H3580-J100-4-7631

The information provided in this document contains

merely general descriptions or characteristics of

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Communication for the open minded



A31003-H3580-J100-4-7631, 09/2010

myPortal entry Web Services V2, Installation Guide 3

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1 Types of Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2 Display Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.3 Functions of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.4 Comparison between myPortal entry and myPortal web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 Step by Step Instructions for the Initial Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3 Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.1 myPortal entry Web Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.1.1 How to Start Up the Plug Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1.2 How to Start Up the Plug Computer without DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2 Configuration with the myPortal entry Web Services Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2.1 How to Start the myPortal entry Web Services Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183.2.2 How to Configure the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.2.3 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.2.3.1 How to Set the Protocol for Administration and the Applications . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.2.3.2 How to Force Users to Change the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.3.3 How to Force Users to Choose a Secure Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.3.4 How to Save the Login Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.4 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.2.4.1 How to Import Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.2.4.2 How to Add Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.2.4.3 How to Change the Settings for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.2.4.4 How to Remove a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.3 Yahoo! Widgets Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243.3.1 How to Install the Yahoo! Widgets Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3.4 myPortal entry Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.4.1 How to Install the myPortal entry Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.4.2 Configuring the myPortal entry Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.4.2.1 How to Configure Data for Communication with myPortal entry Web Services . . . . . . . . . . . . . . 26

3.4.2.2 How to Set up CTI Site Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.4.2.3 How to Set up Data for Communication with Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3.5 How to Configure a Router to Access myPortal web via a WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4.1 How to Perform Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.2 How to View a Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.3 How to Reboot the Plug Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324.4 How to View Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5 How to Install the Widget HTTP Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contents 00



Contents

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4 myPortal entry Web Services V2, Installation Guide

5 Configuring the Communication System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

5.1 Configuring Least Cost Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

5.2 Configuring a MULAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5.3 Configuring Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6 myPortal entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396.1 How to Start myPortal entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6.2 Updating the myPortal entry Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

6.2.1 How to Update the myPortal entry Widget Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

7 myPortal web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

7.1 Performance Comparisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

7.2 How to Start myPortal web for the First Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43



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Introduction

1 Introduction

myPortal entry Web Services V2 is a unified communications starter solution for

the HiPath 3300/3350/3500/3550 and HiPath 500 (as of V8R4) communicationsystems.

It consists of the following three coordinated components:

• myPortal entry Web Services V2, the core software component for

connecting to the respective communication system,

• myPortal entry Widget V3, an application for stationary PC workstations,

• myPortal web, the application for Smartphones of mobile employees, and

• myPortal for OpenStage, the application for the stationary PC workplace.

For details on which mobile networks can be used, see Performance

Comparisons.

INFO: The Apple iPhone G3 was used as a reference for

describing the usage of Smartphones. However, in the

descriptions that follow, the generic term "Smartphone" is used,

since myPortal web is platform-independent and runs on all

current standard web browsers.



Introduction

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Types of Topics

1.1 Types of Topics

The types of topics include concepts and operating instructions.

1.2 Display Conventions

This documentation uses a variety of methods to present different types of

information.

Type of topic Contents Title

Concept Explains the "What". Usually without a verb, as in Call

Functions.

Operating

instructions

Describe task-oriented

application cases – i.e., the

"How" – and assumes

familiarity with the associated

concepts.

Starts with "How to" followed by a

verb, for example: How to Dial a

Call Number.

Purpose Presentation Example

User interface

elements

Bold Click OK.

Menu sequence > File > Exit

Special emphasis Bold Do not delete Name.

Cross-reference text Italics You will find more information in the

topicNetwork .

Output Monospace font, e.g.,

Courier

Command not found.

Input Monospace font, e.g.,

Courier

Enter LOCAL as the file name.



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IntroductionDisplay Conventions

When operating PC programs with a mouse, the following assumptions are made

for the mouse configuration:

• Primary mouse key: "Click on ..."

• Secondary mouse key: "Right-click on ..."

Key combination Monospace font, e.g.,

Courier

<Ctrl>+<Alt>+<Esc>

Work Steps andSubsteps Numbered andalphabetical lists 1. Configure the DSL telephonystations with the associated

DID phone numbers.

a) Click Add.

b) Enter the name of the

Internet telephony station

under Internet Telephony

Station.

Alternative Work

Steps

Enumeration • If you want to output amounts,

enable the check box Display

amounts instead of units.

• If you want to output units, clear

the check box Display

amounts instead of units.

Purpose Presentation Example



Introduction

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Functions of Components

1.3 Functions of Components

Overview:

The components perform the following functions:

• myPortal entry Web Services

The myPortal entry Web Services provide all the central functions for the

operation of myPortal entry and myPortal web. The

myPortal entry Web Services run on a Plug Computer and are connected to

the communication system and the Internet router via the LAN. In order to use

myPortal web, the myPortal entry Web Services must be accessible from the

Internet via the router.

• myPortal web

myPortal web is the application for mobile employees that is made available

by the myPortal entry Web Services through an Internet browser. myPortal

web has been optimized for presentation on Smartphones. It can, however,

also be used with other Internet browsers, but may be subject to some display

restrictions under certain circumstances.

• myPortal entry

myPortal entry is the desktop application for internal employees and home

workers. The application is installed on the employee' s PC and uses the

Yahoo! Widgets technology. myPortal entry communicates with the

myPortal entry Web Services, provides the employees with Unified

Communications services and also extends the functionality of myPortal web.

HiPath 500/3000

Company network Public network

myPortal entry

Web Services

(Plug Computer)

Router

myPortal entry

Mobile employees

myPortal webWLANUP0/E



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IntroductionComparison between myPortal entry and myPortal web

• Yahoo! Widgets Engine

The Yahoo! Widgets Engine is a prerequisite for running myPortal entry on a

Desktop PC. The Widget Engine provides an intuitive and easy to use

interface for Yahoo! widgets. myPortal entry is integrated in the Yahoo!

Widgets Engine and appears automatically in the interface of the Yahoo!Widgets Engine.

1.4 Comparison between myPortal entry and myPortal web

myPortal entry and myPortal web differ in the scope of their functionality.

However, both applications access the myPortal entry Web Services

interfaces and use the same data repositories such as the personal contacts,

presence status and journal entries.

Feature myPortal entry myPortal web myPortal for OpenStageCall control At a desktop phone Direct Yes No No

Associated dialing Yes No No

At a Smartphone Direct GSM/UMTS No Yes No

Mobility Callback No Yes No

Call Through No Yes No

Presence Set Status Yes Yes Yes

Forwarding

destination

Yes No No

Return time Yes Yes Yes

View Status Yes Yes Yes

Forwarding

destination

Yes No No

Return time Yes Yes Yes

EVM - Voicemail

control via GUI

Check Yes Yes No

Control Yes Yes No

Journal Yes Yes No

Call journal All Yes No No

Inbound Yes No No

Missed Yes No No

Answered Yes No No

Outbound Yes No No

Follow-up Yes No No

Note function for follow-up Yes No No

Active if myPortal entry is running Yes No No



Introduction

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Comparison between myPortal entry and myPortal web

Please refer to the performance details for the usage of myPortal web; see also

Performance Comparisons.

Team functions Set team forwarding Yes No No

Team messaging Yes No No

Scalable interface Yes No No

Status-based call forwarding Yes No No

Personal directory Manual input Yes Yes, input,

import and

editing

functions via

myPortal entry

No

Import function Outlook Yes No

Excel Yes No

CSV Yes No

Internal directory System stations Yes Yes No

Display Presence status Yes Yes No

System directory Yes Yes No

Function keys Freely programmable Yes No No

Display Presence status Yes No No

Integration of an Internet directory Yes No No

Feature myPortal entry myPortal web myPortal for OpenStage



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Step by Step Instructions for the Initial Installation

2 Step by Step Instructions for the Initial Installation

The section below provides you with step-by-step instructions for the initial

installation of the software components of myPortal entry and myPortal web. Thesteps describe the minimum scope of an installation in a standard configuration

and includes the installation of one myPortal entry and myPortal web client each.

Details on setting up different configuration variants are provided further below in

the document.

Pre requ is it es : • One of the following communication systems: HiPath 3300/3350/3500/3550

and HiPath 500 as of V8R4 or Octopus F100/F200/F400 as of V8R4. The

software of the communication system has been updated to the latest

released version. As of V8R4, an MMC card with a minimum capacity of 128

MB is required in the communication system to save the configuration data.

• For mobile callbacks: the required Mobility Entry licenses and Mobility Entry

stations have been configured; the mobile stations with the associated stationnumbers have been entered; Least Cost Routing is active, and the WEB ID

has been assigned; see Configuring the Communication System.

• A LAN in the subnet 255.255.255.0 with an Internet connection.

• The product CD for the software installation.

• The Plug Computer, with myPortal entry Web Services preinstalled on it. The

Plug Computer must be reachable from the client PCs and from the Internet.

• A client PC with a 32-bit Windows operating system for the installation of

myPortal entry.

• The Smartphone (preferably an Apple iPhone) for using myPortal web.

Step by Step: 1. Connect the Plug Computer to your local network via a LAN cable.

2. Connect the Plug Computer to the power supply with a power adapter or

cable. Wait for approximately three minutes until the Plug Computer has

started.

3. Start the product CD on a PC connected to the LAN, select English >

Configure Services and follow the instructions. The wizard installs the

Plug Computer installation Assistant. The Assistant finds the Plug Computer

on the network and offers you administrative access via a web browser. In

addition, you can also add a shortcut in the Windows Start menu under

myPortal entry Web Services.

INFO: An operational DHCP server is required for the initial

startup. If no DHCP server is found after the startup of

Plug Computer, the IP address 192.168.2.11 is assigned after

about 5 minutes.

4. Open the myPortalentry Web Services Assistant from the Windows Start

menu with myPortalentry Web Services > Assistant .

5. Enter admin in both the Name and Password fields and click Login.




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6. Enter a new password that is only known to you in the Password and

Confirm Password fields and click Save.

7. Enter the IP address of your communication system under IP address.

INFO: Note that the IP address of the communication system

itself must be entered here and not that of any other IP board

(such as the HG1500) that may be present.

8. Click Save.

9. Click in the Administration menu on User Management.

10 . Click on Import and confirm with OK.

11. Wait until the import process has completed and then confirm with OK.

12 . Select one of the imported users from the User list.

13 . Select the myPortal web Access check box if you want to work with a mobileclient.

14 . Click Save.

15 . Start the product CD at the client PC, select English > Client Installation >

Yahoo! Widget Engine, and follow the instructions.

INFO: The wizard installs the Yahoo! Widget Engine.

Alternatively, you can also download the file via the

http://widgets.yahoo.com/download/ URL.

On completing the installation, you will find shortcuts for the

services on the Windows Start menu under Yahoo! Widgets.

16. Select English > Client Installation > myPortal entry on the product CD and

save the file on the Windows Desktop.

17. Double-click on the myPortal entry.widget file and then click Yes.

INFO: The wizard installs the widget myPortal entry.

18. If not already started on completing the installation, start the myPortal entry

widget now and click on Widget Preferences... in the context menu.

19 . Click on Server and enter the IP address or the DNS name of thePlug Computer in the IP address of your server field.

20 . If you have access to the voicemail of your communication system, click on

Voicemail and make the following entries:

a) Select the Entry Voice Mail (EVM) available check box.

b ) Enter your internal call number (extension) in the Your mailbox number

field.

c) Enter the default password 1234 in the Your mailbox password field.



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21. Click Save.

22. If not already completed, configure your router so that you can access the

Plug Computer from outside your LAN; see How to Configure a Router to

Access myPortal web via a WAN.

23. Enter the URL http://<Plug Computer>:8801/ or https://

<Plug Computer>:8802/ in the URL line on your Smartphone and confirm

the input. <Plug Computer> stands for the DynDNS address of the

Plug Computer that was configured in the router.

24. Save the URL of the page as a favorite/bookmark for myPortal on the Start

page of the Smartphone.

Resul t : With these steps, you have now finished installing the

myPortal entry Web Services as well as one myPortal entry and myPortal web

client each, and also configured the basic functions.

Next steps: In order to use the myPortal entry and myPortal web clients, users must now

change their personal passwords with the myPortal entry Web Services Assistantand possibly also enter their personal voicemail passwords to use the voicemail

feature in myPortal entry. To do this, the following information must be provided

to them:

• URL for invoking the myPortal entry Web Services Assistant:

http://<Plug Computer>:8801/admin. <Plug Computer> stands

for the DynDNS address of the Plug Computer that was configured in the

router.

• User Name (corresponds to the station number of the user).

• Initial password (default: User Name).

• The User Guides for myPortal entry and myPortal web.



Installation and Configuration

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myPortal entry Web Services

3 Installation and Configuration

In order to use myPortal entry and myPortal web, different installations are

required.

3.1 myPortal entry Web Services

The myPortal entry Web Services provide the interface between the myPortal

entry and myPortal web client applications and the communication system. The

myPortal entry Web Services include a number of different components that are

needed to run the client applications.

The myPortal entry Web Services are already preinstalled on a Plug Computer

and are configured during the initial startup of the Plug Computer.

The administration interface for the myPortal entry Web Services is themyPortal entry Web Services Assistant; see also Configuration with the

myPortal entry Web Services Assistant.

For security reasons, the administrator password for the myPortal entry Web

Services Assistant must be changed when it is started for the first time.



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Installation and ConfigurationmyPortal entry Web Services

3.1.1 How to Start Up the Plug Computer

The installation of the Plug Computer occurs automatically for the most part after

plugging it into a power outlet.

Pre requ is it es : • The communication system is installed and integrated in the LAN.

• A DHCP server service (e.g., at the router) is running on the LAN.

• The subscribers have been set up in the communication system.

• The mobility-relevant settings have been made.



cable. Wait for approximately three minutes until the Plug Computer has

started.

3. Start the product CD on a PC connected to the LAN, select English >Configure Services and follow the instructions. The wizard installs the

Plug Computer installation Assistant. The Assistant finds the Plug Computer

on the network and offers you administrative access via a web browser. In

addition, you can also add a shortcut in the Windows Start menu under


4. Open the myPortalentry Web Services Assistant from the Windows Start

menu with myPortalentry Web Services > Assistant .

Next steps: Administration of the myPortal entry Web Services, see How to Start the

myPortal entry Web Services Assistant.




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3.1.2 How to Start Up the Plug Computer without DHCP

If no DHCP server is available on the LAN, some additional entries must be made

for the LAN when starting up.

Pre requ is it es : • The communication system is installed and integrated in the LAN.

• No DHCP Server service is running on the LAN.

• The subscribers have been set up in the communication system.

• The mobility-relevant settings have been made.



cable. Wait at least five minutes until Plug Computer has started and been

assigned the temporary IP address 192.168.2.11.

3. Set up the temporary IP address 192.168.2.10 in the subnet 255.255.255.0on a PC in the LAN.

4. Start the product CD on this PC, select English > Configure Services and

follow the instructions. The wizard installs the Plug Computer Installation

Assistant. The Assistant finds the Plug Computer on the network and offers

you administrative access via a web browser. In addition, you can also add a

shortcut in the Windows Start menu under myPortal entry Web Services.

5. Open the myPortalentry Web Services > Assistant from the Windows

Start menu with myPortal entry Web Services > Assistant.

6. Click in the main selection of the header line on Plug Computer .

7. Click on Network in the menu.

8. In the Setup list, select the option Static.

9. Enter the IP data 192.168.2.10/255.255.255.0 in the fields for Static.

INFO: Please check your manual entries carefully. Invalid entries

could result in the inability to access Plug Computer.

10. Click Save.

Next steps: After changing the network settings, you will be automatically prompted to restart

Plug Computer. The temporary IP address that was additionally set up on the PC

can now be deleted.



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Installation and ConfigurationConfiguration with the myPortal entry Web Services Assistant

3.2 Configuration with the myPortal entry Web Services Assistant

The myPortal entry Web Services Assistant is used to configure the interface

between the client applications and the communication system.

The user interface is divided into an Administration area, in which you can

configure the Web Services, and the Plug Computer area, in which you can

specify the network settings of the Plug Computer.




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Configuration with the myPortal entry Web Services Assistant

The Administration menu contains the following areas:

• User Administration

This area is used to set up the individual myPortal users. Some data can only

be changed with Manager E and is just displayed here. More information on

this can be found in the documentation of Manager E.

• Configuration

Interface data of the communication system and general CTI data.

• Security

Security settings related to the login data.

• Maintenance

Actions for maintaining the myPortal entry Web Services.

• Status

Displays status information on the application server, the

myPortal entry Web Services Assistant and the myPortal Web Service

Provider.

• Information

Displays version information on the myPortal entry Web Services Assistant.

The Plug Computer menu contains the following areas:

• Network

Select and set up the network data of the Plug Computer.

• Maintenance

Restart the Plug Computer.

3.2.1 How to Start the myPortal entry Web Services Assistant

Pre requ is it es : • The Plug Computer is operational.

• A LAN connection to the Plug Computer exists.

Step by Step: 1. Select one of the following two options:

• Select the following at one PC on the LAN via the Windows Start menu:

myPortal entry Web Services > Admin Portal.

• Open an Internet browser on every other PC in the LAN and enter either

of the following URLs

http://<admin IP address>:8801/admin or http://<admin

IP address>:8802/admin in its URL line. Then confirm your entry.

<admin IP address> stands for the IP address of the PC on which themyPortal entry Web Services are installed.

INFO: For data security reasons, you are strongly advised to use

the encrypted HTTPS protocol when accessing the

myPortal entry Web Services and myPortal web.



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2. In the Login window, enter admin in the Name field and your personal

password (or the default password, which is also admin) in the Password

field. Then click Login.

Next steps: If you are starting the myPortal entry Web Services Assistant for the first time, you

will be first prompted to change the default password.

3.2.2 How to Configure the Interface

Prerequ is it es : • The myPortal entry Web Services Assistant has been started; see How to

Start the myPortal entry Web Services Assistant.

• A connection to the communication system has been established.

• The IP address of the communication system has been configured (access

through the system telephone via *95; "HIP Forwarding" or "LIM")

Step by Step: 1. Click in the Administration menu on Configuration.

2. Enter the IP address of your communication system under IP address.

INFO: Note that the IP address of the communication system

itself must be entered here and not that of the LAN interface

(e.g., HG1500).

3. Enter the port number of the Lightweight Application Connector in the LAC

Port field. Default: 7200.

4. Enter the port number of the voicemail in the EVM Port field. Default: 8900.

5. Enter the appropriate data for your site in the CTI fields.

6. Click Save.

3.2.3 Security

The settings relevant for security can be made on the Security page. These

settings apply equally to all users.

3.2.3.1 How to Set the Protocol for Administration and the Applications

You can set with which network protocol access to the administration area and to

the applications is to be permitted or denied. This also allows you to block access

to the applications entirely.

Step by Step: 1. Click in the Administration menu on Security.

2. Under Access Rules select the desired user interfaces for the HTTP or

HTTPS protocol.

3. Click Save.




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3.2.3.2 How to Force Users to Change the Default Password

This option enables you to force users to change the default password before

using myPortal web on starting the myPortal entry Web Services Assistant for the

first time.


2. Select the Force user to change default password check box.

3. Click Save.

3.2.3.3 How to Force Users to Choose a Secure Password

This option enables you to force users to choose a secure password. The

requirements for a secure password are shown on hovering over the Info symbol.


2. Select the Force user to choose secure password check box.

3. Click Save.

3.2.3.4 How to Save the Login Data

This option enables you to define whether the login data of the myPortal web user

is saved as a cookie on the Smartphone. Enabling the function facilitates the login

process, but also increases the risk of potential misuse.


2. Select the Save login data for devices check box.

3. Click Save.



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3.2.4 User Management

The User Management enables you to set up the users of myPortal entry and

myPortal web.

The Dial Mode is used to define how outbound calls are to be conducted with

myPortal web.

With Access to Assistant, you can grant or deny users access to customized

settings in the myPortal entry Web Services Assistant.

With myPortal web Access, you can grant or deny users the permission to use

myPortal web.

The Configured for Mobility Entry and Associated Services properties must

be set in the communication system using Manager E and are just displayed for

verification here.

For the admin user, a link to a list displaying the client connections to the

myPortal entry Web Services is shown under Connections.

For all users except admin, additional device settings for using myPortal web at

a Smartphone can be made.

If Auto Refresh is enabled, the data volume may increase significantly.

Consequently, you are advised to enable this option only if you have a mobile

phone contract with a flat rate for data transfers.

Callback preferred • The connection is set up through a callback from the

communication system.

• You are using the ONS (One Number Service).

• The immediate acceptance of a call by the Smartphone

mailbox must not be enabled.

GSM preferred • Calls are conducted via a direct mobile connection

without any involvement of the communication system.

• Connection option when neither ONS nor DISA are

available.

• Only applicable for manual dialing and personal contacts.

This requires the phone number in the personal contacts

to be in canonical format, (e.g., +49(89)7…

Call Through • The connection is set up through the communication

system via the DISA (Direct Inward System Access)

phone number.

• You are using the ONS (One Number Service) and have

a fast call setup.

• This option makes sense if you have a mobile phone

contract with a flat rate for calls into the fixed network.




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3.2.4.1 How to Import Users

Pre requ is it es : • The myPortal entry Web Services Assistant has been started; see How to


Step by Step: 1. Click in the Administration menu on User Management.

2. Click Import.

3. Click OK.

4. Wait until the import process has completed and then click OK.

3.2.4.2 How to Add Users

In general, it is advisable to import users automatically instead of adding them

manually.




2. Click Add.

3. Enter the internal call number of the subscriber in the User field.

4. Enter a unique password in the Password field and then enter the identical

password in the Confirm Password field. Default: internal call number

(extension) of the subscriber.

5. Select the user interface language for from the LanguagemyPortal web list.6. Select the dial mode for from the Dial modemyPortal web list.

7. Clear the Access to Assistant check box if required.

8. Select the myPortal web Access check box.

9. Click Save.



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3.2.4.3 How to Change the Settings for a User



• There are existing users.


2. Select a user from the User list.

3. Make the desired changes for the user under Settings.

4. Make the desired changes for the used Smartphone under Device Settings.

5. Click Save.

3.2.4.4 How to Remove a User



• There are existing users.


2. Select a user from the User list.

3. Click Remove.

4. Click OK.




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Yahoo! Widgets Engine

3.3 Yahoo! Widgets Engine

The Yahoo! Widgets Engine is a software program that is required to install

widgets such as myPortal entry. This means that the Yahoo! Widgets Engine must

already be running on every PC on which myPortal entry is to be installed. TheYahoo! Widgets Engine appears as the Yahoo! Widgets icon in the task bar, as

a shortcut in the Windows Start menu under Yahoo! Widgets and as the drop-

down Yahoo! Widgets Console at the edge of the screen.

To install new widgets, simply place the widget files under My Documents/My

Widgets. The files located there are automatically integrated in the interface of

the Yahoo! Widgets Engine. Similarly, widgets that are deleted from there are

automatically removed from the Yahoo! Widgets Engine. Alternatively, you can

also double-click on the widget file to install it.

3.3.1 How to Install the Yahoo! Widgets Engine

Pre requ is it es : • The myPortal entry Web Services are correctly installed and configured.

Step by Step: 1. Start the product CD on the client PC, select English > Client Installation >

Yahoo! Widget Engine, confirm the messages and dialog boxes, and follow

the instructions.

INFO: The wizard installs the Yahoo! Widget Engine.

Alternatively, you can also download the file via the

http://widgets.yahoo.com/download/ URL.

2. Clear the check boxes Set my homepage to www.yahoo.com and Set mydefault search engine to Yahoo! if required.

INFO: If you leave these check boxes enabled, these settings will

be applied to your PC and cannot be easily reset later.

3. Click Close.

4. Read the licensing agreement and then agree to its terms of use.

5. Several different widgets are installed when installing the Widgets Engine. If

you do not want to use some of these widgets, you can close them so that

they do not appear the next time the Yahoo! Widgets Engine is started. To do

this, right-click on the widget you want to close and click Close Widget.



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Installation and ConfigurationmyPortal entry Widget

3.4 myPortal entry Widget

The myPortal entry widget serves, among other things, as the user interface for

operating and configuring myPortal entry.

3.4.1 How to Install the myPortal entry Widget

Prerequ is it es : • The myPortal entry Web Services and the Yahoo! Widgets Engine are

correctly installed and configured.

• A released version of the myPortal entry widget is available. You can obtain

this through a product CD, for example, via the SEBA portal or the Software

Supply Server (further details can be found on the product CD).

Step by Step: 1. Start the product CD, select English > Client Installation > myPortal entry

and save the file on the Windows Desktop.

2. Double-click on the file myPortal entry.widget and then click Yes. The

widget is automatically saved under My Documents/My Widgets and

added to the interface of the Yahoo! Widget Engine.

3. Click Use Widget.

4. The Initial Installation wizard of the myPortal entry widget is then started.

INFO: If a myPortal entry widget installation has already been

performed, the Initial Installation wizard is skipped, and the

existing configuration settings are retained.

5. Accept the terms of use.

6. Read the general information and click Next.

7. Enter the IP address of the Plug Computer.

8. Click Save, followed by OK. The Basic myPortal entry Settings window

appears.

9. Verify the accuracy of the details.

10. Enter the values that were assigned to you as a user when installing the

myPortal entry Web Services in the User Name and Password fields. The

setting is made on the Server page. The user name usually corresponds to

the internal station number.11. If you have access to the voicemail of your communication system, click on

Voicemail and make the following entries: Select the Entry Voice Mail (EVM)

available check box, enter your internal call number (extension) in the Your

mailbox number field and enter the default password 1234 in the Your

mailbox password field.

12. Click Save.




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myPortal entry Widget

3.4.2 Configuring the myPortal entry Widget

In order to use the myPortal entry widget, you will need to first supply the widget

with some data. This usually occurs on starting the widget for the first time (see

above). Further configuration options such as the appearance of the interface andlanguage settings can be found in the User Guide for the widget.

3.4.2.1 How to Configure Data for Communication with myPortal entry Web Services

Step by Step: 1. Right-click on myPortal entry.

2. Click on Widget Preferences... in the context menu.

3. Click Server .

4. Enter the IP address or the DNS name of the Plug Computer in the IP

address of your server field.

5. Enter the port number of the used port (HTTP:8801 or HTTPS:8802 by

default) in the IP port of your server field.

6. Select the HTTPS to Server check box if you want to set up a secure HTTP

connection.

7. Enter your user name and password in the User Name and Password fields.

The user name usually corresponds to the internal station number.

8. Select the Ignore system proxy settings check box if the proxy settings are

to be bypassed when the Widget HTTP Connector is active.

9. Click Save.

3.4.2.2 How to Set up CTI Site Parameters

The site parameters can be used to have phone numbers in canonical format

translated to dialable format. This has an impact on all the call numbers entered

and saved in myPortal entry. The site parameters are configured centrally using

the myPortal Web Services Assistant and are only displayed here. The switch

Add central office number for journal entries must be set if the CO number is

to be automatically added to entries. This is not necessary if the CO number

(route prefix) is already sent by the system.


2. Click on Widget Preferences... in the context menu.

3. Select the Add central office number for journal entries check box.

4. Click Save.



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Installation and ConfigurationHow to Configure a Router to Access myPortal web via a WAN

3.4.2.3 How to Set up Data for Communication with Voicemail


2. Click on Widget Preferences... in the context menu.3. Click Voicemail.

4. Select the Entry Voice Mail (EVM) available check box to activate the

voicemail for myPortal entry .

5. Enter your internal number (extension) in the Your mailbox number field.

6. Enter your personal password for accessing your voicemail in the Your

mailbox password field. Default password: 1234.

7. Click Save.

3.5 How to Configure a Router to Access myPortal web via a WAN

In order to access the functions of myPortal web with your Smartphone from

outside your LAN, the router being used in the LAN must be configured

accordingly. The configuration of the Speedport W503V router is described here

as an example.

HiPath 3000

IP: 192.168.2.9

Company network my-company

Internet Router

IP: 192.168.2.1

myPortal entry IP: 192.168.2.250

LAN

IP: 192.168.2 / 24

myPortal web

http://my-company.dyndns.org.org:8801

ADSL

DynDNS Server

my-company.dyndns.org

Access to Internet Provider with

dynamic IP address

myPortal entry

Web Services

(Plug Computer)

IP: 192.168.2.2

Support for:

NAT/PAT, DynDNS




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How to Configure a Router to Access myPortal web via a WAN

Pre requ is it es : • Internet router with Port Forwarding and DynDNS support.

• Plug Computer for myPortal entry Web Services with Internet access via a

connection to an Internet router.

• Internet connection with a flat rate tariff.• DynDNS account (if the Internet connection has a fixed IP address, DynDNS

is not required).

Step by Step: 1. Open the Web Configuration of the router and log in.

2. Open the Konfiguration > Netzwerk > NAT & Portregeln > PCs benennen

(Configuration > Network > NAT & Port Rules > Name PCs) page and

specify a unique name for the Plug Computer with the


3. Open the Konfiguration > Netzwerk > NAT & Portregeln > Regel

Definition (Configuration > Network > NAT & Port Rules > Rule

Definition) page and define a new port forwarding rule with the port numbers

HTTP:8801 or HTTPS:8802.



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Installation and ConfigurationHow to Configure a Router to Access myPortal web via a WAN

4. Open the Konfiguration > Netzwerk > Dynamisches DNS (Configuration >

Network > Dynamic DNS) page and enter your DynDNS data.

5. Test the connection from your Smartphone by invoking the DynDNS URL,e.g., http://my-company.dyndns.org:8801 .



Maintenance

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4 Maintenance

A number of integrated tools are available to you within the

myPortal entry Web Services for maintenance and troubleshooting.

INFO: Whenever any changes are made to the configuration of

myPortal entry or the configured subscribers or licenses, a restart

of myPortal entry is recommended. The restart enforces

resynchronization with the system.

Within the myPortal entry Web Services Administration, you will find appropriate

functions under the Administration menu to perform typical maintenance tasks

such as the following:

• Get Log Files can be used to retrieve and display the log files of the Web

Services.

• Create Backup can be used to back up the entire database of the

myPortal entry Web Services. This includes, among other things, all the user

data as well as the IP addresses and port numbers.

• The database can also be copied back (i.e., restored) from an earlier backup

file with Restore Backup. In such cases, after the database has been

restored correctly, an automatic restart of the myPortal entry Web Services

occurs.

• The function Restore factory settings for Web Services replaces the

current database with the factory default database. Consequently, the Login

and Password details for the administrator are also reset to their default

values.• Update the Web Services software enables you to keep the Web Services

software up-to-date with the current version.

The status display can be used for troubleshooting: the system displays

information on the status of important connections and software components on

the Status page and indicates whether or not they are operating correctly.

The Application Server component establishes the connection to the

communication system and the database and is responsible for maintaining the

local data of the users/clients.



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Maintenance

Under the status for the application server, you will find relevant details on the

functioning of the following essential connections:

• Phone system

• Database

• Voicemail

• Missing monitoring items

• Active users

• Current connections

• Users without terminal devices

• Mobility Entry Users

The application server tries to automatically recover from dropped connections to

the communication system, for example. The corresponding entries for this can

be found in the log files.

The Restart button can be used to resynchronize the application server with the

communication system.

This is always required whenever Mobility users or Mobility licenses are added,

removed or changed in the communication system.

The myPortal entry Web Services Assistant operates the administration portal of

the myPortal entry Web Services.

The myPortal entry Web Services Provider presents the myPortal web

application in a browser.

INFO: The LAS can be restarted via Administration > Status >

Application Server . The entire Plug Computer can be rebooted

via Plug Computer > Maintenance > Reboot.

The Read log files item on the maintenance page can be used to copy the log

files in zipped format to any PC or data volume available on the customer

network.

The ZIP file contains trace and log files that can serve as a starting point for

diagnostics when the status page shows that a particular connection cannot be

established.

The active client sessions of selected users can be displayed under the User

Management. It shows which client has logged in from which IP address.



Maintenance

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How to Perform Maintenance Tasks

4.1 How to Perform Maintenance Tasks

You can read out the log file, create a data backup and reload a previously created

backup.



Step by Step: 1. Click in the Administration menu on Maintenance.

2. If you want to reload a data backup or update the Web Services software, first

select the appropriate file with Browse.

3. Click on Run next to the desired action to start that action.

4.2 How to View a Status



Step by Step: 1. Click in the Administration menu on Status.

2. If present, click on the link next to Active Users to display the list of active

users.

4.3 How to Reboot the Plug Computer


Start the myPortal entry Web Services Assistant.Step by Step: 1. Click in the main selection of the header line on Plug Computer .

2. Click Maintenance in the menu.

3. Under Restart, click on Start.

4.4 How to View Information



Step by Step: 1. Click in the Administration menu on Information.



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MaintenanceHow to Install the Widget HTTP Connector

4.5 How to Install the Widget HTTP Connector

The Widget HTTP Connector should only be used if you encounter stability

problems with the Yahoo! Widget Engine (e.g. crashes). The Widget HTTP

Connector reduces the load on the Yahoo! Widget Engine.

Pre requ is it es : • The myPortal entry Web Services have been correctly installed on a PC.

• The Yahoo! Widgets Engine and myPortal entry have been correctly installed

on the client PC.

Step by Step: 1. Start the product CD at the client PC, select English > Client Installation >

Widget HTTP Connector , and follow the instructions.

4.6 Troubleshooting

More information on the Troubleshooting topic can be found on the Internet underthe Expert wiki of Siemens Enterprise Communications at:

http://wiki.siemens-enterprise.com/index.php/myPortal_entry



Configuring the Communication System

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Configuring Least Cost Routing

5 Configuring the Communication System

To enable mobile callbacks, specific configuration steps are required at the

communication system using HiPath 3000 Manager E. These steps aredescribed in the configuration examples below.

This includes:

• LCR Configuration, see Configuring Least Cost Routing.

• MULAP Configuration, see Configuring a MULAP.

• Mobility Configuration, see Configuring Mobility.

5.1 Configuring Least Cost Routing

Configuration example for "Least Cost Routing":• In this example, there is only one outbound external route.

• 0CZ means that every dialed number that begins with 0, but without the

leading 0, will be routed to the AMT (CO) route. Routing table 1 is used for

this in the example below.



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Configuring the Communication SystemConfiguring Least Cost Routing




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Configuring a MULAP

5.2 Configuring a MULAP

Configuration example of a "Basic MULAP" for a Mobility station with a Desktop

phone (Up0 or HFA) and a Smartphone, which is represented in the

communication system by a virtual station:

The system parameters Direction prefix send via CSTA and MULAP

monitoring should be set.



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Configuring the Communication SystemConfiguring Mobility

5.3 Configuring Mobility

Configuration example for "Mobility Entry":

• The user is a virtual station, which represents a Smartphone.• The mobile station number is the phone number of the mobile subscriber.

• The Web Feature ID defines how the subscriber should log in at the myPortal

web client and the myPortal entry widget. Normally, the Basic MULAP

configured earlier must be specified here. If you have only a Smartphone and

no system telephone, enter the virtual station number instead.

• A Mobility Entry license must have been assigned in order to use the mobile

client.

• If the caller' s phone number is to be visible at the mobile station (GSM), the

system parameter "outreach call number transparent" must be activated. This

function requires the "CLIP no screening" feature, which may be subject to an

additional charge, to have been released in the central office.




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Configuring Mobility

• In order to correctly display all station numbers at the mobile phone, both the

inbound and the outbound PABX number must be configured on the CO

route.



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myPortal entryHow to Start myPortal entry

6 myPortal entry

Details on starting and updating myPortal entry can be found here.

6.1 How to Start myPortal entry

Prerequ is it es : • The myPortal entry widget has been correctly installed and configured.

• The myPortal entry Web Services and the Yahoo! Widgets Engine have

been started.

Step by Step: 1. Click on the round button in the middle of the myPortal entry clock. The

function bar of myPortal entry is displayed.

2. If you want to invoke the Help for a function, click in the function bar on the

desired function and then press the <F1> key on the keyboard. Clicking the

X symbol at the top right of the Help window closes the help.

3. If you want to check the version number of myPortal entry, right-click on the

round button in the middle of the myPortal entry clock and select the menu

item About myPortal entry.

4. To edit the myPortal entry settings, right-click on the round button in themiddle of the myPortal entry clock and select the menu item Widget

Preferences. More details on the settings in myPortal entry can be found in

this manual (see Configuring the myPortal entry Widget) and in the User

Guide for myPortal entry.



myPortal entry

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Updating the myPortal entry Widget

6.2 Updating the myPortal entry Widget

Make sure that you update your myPortal entry widget with the latest released

version. All custom settings are retained when an update is performed.

Note that the full functionality and compatibility can only be guaranteed with

released versions of the myPortal entry widget and the

myPortal entry Web Services. Automatic updating of the widget is not supported!

The software will only be kept up to date on the SWS and must be deployed

manually.

6.2.1 How to Update the myPortal entry Widget Manually

Pre requ is it es : • A later released version of the myPortal entry widget is available. You can

obtain this through an updated product CD, for example, via the SEBA portal

or the Software Supply Server (further details can be found on the productCD).

Step by Step: 1. Start the product CD, select English > Client Installation > myPortal entry

and save the file on the Windows Desktop.

2. Double-click on the file myPortal entry.widget and then click Yes. The

widget is automatically saved under My Documents/My Widgets and

added to the interface of the Yahoo! Widget Engine.



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myPortal webPerformance Comparisons

7 myPortal web

7.1 Performance ComparisonsThe following section compares the performance of various mobile networks and

shows their impact on the use of myPortal web. The prerequisite for using

myPortal web is the concurrent support for voice and data in the Smartphone.

To determine which tariff is most suitable for your usage behavior, refer to the

three typical user profiles below.

The Auto Refresh option in the settings increases the data traffic significantly and

should only be used in conjunction with a suitable mobile tariff with a flat rate for

data transfers.

Mobile network: GSM/CSD GPRS EGPRS/EDGE UMTS HSDPA

Downstream data rate 9.6 - 14.4 kbps 50 kbps 150 - 220 kbps 384 kbps > 1,000 kbps

Page load time in myPortal web 6 - 25 s 2 - 7 s 1 - 2 s < 1 s < 1 s

Voice and data concurrently

(suitable for myPortal web)

no conditional 1 yes yes yes

1 Only with GPRS Class A mobile phones, e.g., the latest models from Nokia such as the E52, E71, E72, E75, and N97, but

not the iPhone.

User profile Web pages / workday Data volume / Month1

1 The indicated values are rough estimates, the actual volume of data depends heavily

on the individual user behavior.

Occasional use 30 pages < 25 MB

Average use 80 pages < 60 MB

Intensive use 400 pages < 250 MB



myPortal web

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How to Start myPortal web for the First Time

7.2 How to Start myPortal web for the First Time

myPortal web can be started as a web-based interface via various Internet

browsers. The solution has been optimized for presentation on Apple' s iPhone,

but is basically also compatible with other mobile phones such as Symbian OSSmartphones (e.g., the Nokia E Series). Please note, however, that this may

result in deviations to the description provided here. Due to the numerous

operating systems and web browser variants available on the market, it is not

possible to guarantee the proper functioning of myPortal web on all mobile

phones.

Pre requ is it es : • The myPortal entry Web Services are available.

Step by Step: 1. Enter the URL http://<Plug Computer>:8801/ or https://

<Plug Computer>:8802/ on your Smartphone and confirm your input.

<Plug Computer> stands for the DynDNS address of the Plug Computer

that was configured in the router.

2. Save the URL of the page as a favorite/bookmark for myPortal on the Start

page of the Smartphone.

INFO: Whenever you open a URL with a bookmark, a new

browser session is opened in each case. In order to use myPortal

web repeatedly, it is best to always use the same browser session

after opening the bookmarked URL for the first time.



A31003-H3580-J100-4-7631, 09/2010


Index

Ccomparison: myPortal entry / myPortalweb 9

concept 6

cookie 20

CSD 41

CTI, setting up 26

Ddata rate 41

default password 19, 20

display conventions 6

DynDNS, configuring 28

EEDGE 41

EGPRS 41

GGPRS 41

GSM 41

HHSDPA 41

I

importing users 22installation, step by step 11

Internet router, configuring 28

IP address, configuring 19

IP connection, setup 26

Mmanual entries

IP address, subnet mask, default gateway 16


configuring 18

installing 15, 16

myPortal entry Web Services Assistant 18

information on 32maintenance tasks 32

status 32

myPortal Web Services

starting the Assistant 18

OOne Number Service (ONS) 21

operating instructions 6

Ppassword, forcing users to change the default 19, 20

password (secure) 20

performance 41

performance of myPortal entry, improving 33

Plug Computer, rebooting 32

ports, configuring 19

Rrouter, configuring 28

Ssecure password 20

site parameters, setting 26

Ttopics, types of 6

troubleshooting 33

types of topics 6

U

UMTS 41users

adding 22

administration 21

changing settings 23

removing 23

Vvoicemails

setting up a voicemail box 27

setup 27

W

widget HTTP connectorl, installing 33

YYahoo! Widget, installing 25

Yahoo! Widgets Engine

installing 24

Index Z



Index