Definition….

The HIMS has been defined as a system that provides an appropriate information support to each decision making level of the health care delivery system.

Software Component….

A software component is a system element offering a predefined service or event, and able to communicate with other components.

Features of a Efficient Software:

• Multiple-use

• Non-context-specific

• Compos able with other components (inter relationship with other

components)

• Encapsulated i.e., non-investigable through its interfaces

• A unit of independent deployment and versioning

HIMS Modules….

• Administration

• Billing (Opd and IPD)

• Blood Bank

• Discharge Summary

• Doctors Desk

• Electronic Medical Record

• Emergency

• Financial Accounting

• Food and Beverages

• Health Care Packages

• HR Management

• Intensive Care Unit (ICU)

•Laboratory

• Minor Surgery

• MIS Reports

• OT Management

• Pharmacy

• PH Lobotomy

• Purchase

• Reception

• Registration

• Security

• Stores

• Ward Management

HIMS – Monthly operational efficiency

• Lapse of equipment insurance• Higher patient wallet share through integrated op consulting• Misused phone call monitoring (EPABX integration)• Laboratory reagent wastage reduction• Vendor rating - purchase cost optimization• Higher room utilization• Shorter cycle for IP credit collection (Interest savings)• Stock pilferage reduction (stock monitoring)•Lower inventory cost through stock velocity• Easy TPA insurance claims - insurance module

• Efficiency in billing through heuristic search• Administrator time savings• Accurate billing• Bank reconciliation savings• IT personnel cost savings• Repeat customer business (improved loyalty)• Lower advertising costs through SMS• Better Tax planning• Patient satisfaction (patient wait time monitoring)• Central and quicker discharges – integrated modules• Management time savings - less supervision• Operation theater scheduling• Payroll preparation time savings

GENERAL BENIFITS

Savings – Substantial savings in manpower, time and costs through improved productivity

Effectiveness – Increased administrative & operational effectiveness and improved communications between the peripheral labs with the central lab

Simplification – Improved and simplified work / process flow through automation

Quality – Reduced errors and duplication of work

Centralization – Consolidation of information into a single point

Optimization – Empowers better use of existing resources (people, time and money) at the organization

Competitive Advantage – Improved customer satisfaction and market position

Front office - Less waiting time for the patient

• Easy patient enquiry

• Pre registration to avoid long queues

• Quick discharge process

• Single point payment

• Room floor map

Doctor - Easy access to patient information

SMS alerts on appointments

AID IN FASTER DECISION MAKING (ECG X RAY ,LAB INVESTIGATIONS)

Electronic Prescription Printing

CAN GIVE SUGGESTION DIRECTLY

IDEAL FOR KEEPING TRACK OF PATIENT RECORDS

CAN PREPARE DISCHARGE SUMMARY EASILY

PROVIDE ACCURATE INFORMATION ABOUT SYMPTOMS AND HEALTH BACKGROUND

HELP TO DECIDE ON A COURSE OF TREATMENT

CAPTURE REFERING DOCTOR'S DATA

Nurses Benefits

COMMUNICATE FASTLY AND EFFECTIVELY

DO IN PATIENT BILLING

CAN REFER REPORTS IMMEDIATELY

CAN GET PATIENT INFORMATION

CAN CLARIFY PATIENT DOUBT

CAN BE USED IN TRAINING NEW STAFFS

CAN REPORT ADVERSE DRUG REACTIONS

Patient Benefits

BETTER TREATMENT(FASTER)

ADEQUATE INFORMATION REGARDING TREATMENT AND TESTS

CAN DO OPD BOOKING

CAN ACCESS SPECIAL PACKAGES

CAN CONTACT HEALTH TEAM

CAN FORSEE THE COST OF TREATMENT

CAN GIVE FEED BACKS

ADMINISTRATORS

MANAGEMENT CAN CONVEY THEIR MESSAGE TO ALL WORKERS REGULARLY (HOSPITAL ORDERS , EVENTS ,CIRCULARS)

CAN GET FEED BACK FROM EMPLOYEES AND PATIENTS

CAN ASSESS THE CURRENT FUNCTIONING OF HOSPITAL

Management - One click information

DAILY COLLECTION REPORT FOR OPD & INDOOR "PATIENT WISE -CASH / CHECK /CARD COLLECTED

Interactive query for daily transaction

Daily and monthly summaries

Doctor and department monitoring

SMS alerts on daily reporting

Audit alerts

Finance - Centralized control

• Integrated with all departments

• Online voucher approval and printing

• Cost centre analysis

• Transaction zooming for easy audit

• Statutory reports as per companies act

Inventory - Optimize stock level by up to 30%

• Early expiry notification

• Tag medicines to recommending doctors

• Alternate drugs for substitutes

• Barcoding for easy tracking

• Multiple outlets for pharmacies

• Analysis

Customer speak

• Peace of Mind

• 25% management time savings

• Bundle of benefits

• Must for every hospital

• Value for money

The difference !!

• Measurable economic benefits

• Low cost of ownership product

• No hidden costs

• Rapid implementation according to Clients requirement

• Better patient experience

• Lower your cost of servicing the client

• Higher patient satisfaction

• 100% control over your organization

Development Methodology

• Active knowledge management repository

• Version control and documentation tools

• Proactive and fail safe design methods

• Strict standards for coding practices

• Unit testing for complex functions

• Usability & stress testing

• Sophisticated automated testing tools for zero defects

Software Associates – Implementation Policy

• Trained Engineers will be at client site

• Meeting with Auditors / ISO consultants

• Training for Operators, Accountants & Administrators

• Weekly review with Management Team

Support Policy

24 x 7 voice

9 am - 5 pm instant broadband

12 hour onsite support

Disaster recovery team for emergencies

CRM for customer call management

Call escalation

Quality of Service Guarantee for standard package

Support Call Escalation

Customer Help Desk

Support engineerProblem Solving

Response Time : (0-4 hrs)

Onsite engineerProblem Solving

Response Time : (0-24hrs)

Implementation/support developerReport building and remote calls

Response Time : (0-6 hrs)Senior support engineer

Problem SolvingResponse Time (0-8 hrs)

Development teamBug fixes/product enhancements

Response Time : (8-24 hrs)

Quality Assurance engineerTesting

Response Time : (8-24 hrs)

Technical headNew technology research/ quality and process initiatives

Response Time : (10-24hrs)

Technical headNew technology research/ quality and process initiatives

Response Time : (10-24hrs)