Himanshu Mittal

Assignments as Manager (Sales & Marketing) with an organisation of high repute

Manager (Sales & Marketing), Deputy Manager & Store Manager (Retail) with over Eight years of experience in Retail management, Sales, Marketing, Customer relations and Financial Operations.

A strategist with proven skills in implementing risk policies & managing enterprise wide risks. Assist in the selection, training, supervision, and evaluation branch personnel and to insure their attainment of individual

productivity and achievement of the responsibilities and duties contained in their job profiles. Assist higher individuals to ensure all company policies & procedures are followed in all aspects of the operations and

insure that all branch personnel understand and comply with all state and federal rules, regulations and laws. Assist higher individuals in achieving budgeted sales, gross profit, and expense margins within the outlet. Managing teams for running successful process operations & experience of developing procedures, service standards for

business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design

solutions and ideas. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management,

customer relationship management and planning. Possess excellent Designing and developing Marketing Plans whilekeeping in mind the product life-cycle and Market

requirement along with consumer needs. Planning of Budgets properly & allocating the correct amounts of various departments simultaneously for maximum

benefits.

Key Skills:

Retail Management

Implementing retail policies, involving the direct interface with the customer and the coordination of business activities from end to end right from the concept or design stage of a product or offering, to its delivery and post delivery service to the customer and implementing effective mechanisms to mitigate them.

Managing various range of store operations and customer marketing tasks, including point of sale, operations, inventory control and tracking, pricing, sales and promotions, customer management and marketing, employee management, customized reports and information security .

Team Management

Monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.

Streamlining efforts for attainment of short and long term goals of the company taking into care the mission and vision.

Customer Relationship Management

Managing of Customer Relation Operations and ensuring maximum Customer Satisfaction and business excellence. Analysis of customer behaviour to aid product and service decision making. Design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention.Work Experience:

Correspondence Address:

A-9 Balwant Nagar, Gandhi RoadGwalior (M.P)Contact Detail: +91-9826221999 Email: hlmittal@gmail.comSkype ID: hlmittal27

GDP Agro & Food Products Pvt. Ltd. (Gwalior, M.P, India) As Manager (Sales & Marketing) Feb10 – Present

Accountability: (Exporters/Manufacturers of Natural & Hulled Sesame Seeds)

Develop and Maintain product-market segmentation scheme, including identification, quantification, and prioritization of segment.

Develop and implement comprehensive marketing and demand-lead generation and Nurturing plans. Develop & maintain an inventory of core competitor strengths, weaknesses and capabilities. Gather & integrate

competitive intelligence into company and product-systems-marketing planning. Identify, prioritize and execute on market opportunities with significant scale and synergy to drive growth and leverage

current portfolio of products and systems. Achieve marketing and sales operational objectives by contributing marketing & sales information and recommendations

to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, customer-service standards, resolving problems, completing audits, identifying trends, determining system improve-ments and implementing changes.

Meets marketing and sales financial objectives by forecasting requirements, preparing an annual budget, scheduling ex-penditures, analyzing variances and initiating corrective actions.

Accountability: (Telecommunication Service Provider)

Maintain personal contact with customers and all employees on the sales floor to insure customer satisfaction and to act as a positive role model for all the employees.

Provide ongoing training and direction to branch employees. Analyse and resolve customer disputes to maintain customer’s goodwill. Generated ratios for use in evaluating commercial customer's financial status. Regular reconciliation of the stock so as to minimize the losses. Regular Q& Q Audits to maximize the CSAT. Monitor all cash handling procedures and adjustments. Keeping track for the activations of Post paid & Prepaid accounts. Weekly audits to keep the stock in track & to eradicate errors. To develop the skills of team members using all available tools of continuous training, delegation, promotion, multi-

tasking, etc. Implementing new techniques to achieve budgeted sales, gross profit, and expense lines within the branch operation. Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchan-

dising, trade promotion programs and developing field sales action plans. Identify marketing opportunities by identifying consumer requirements, defining market, competitor's share, and com-

petitor's strengths and weaknesses, forecasting projected business and establishing targeted market share. Coordinate with sales force to develop & execute the trade shows annually, and creative services team to plan collateral

and visuals for events. Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, im-

proving product packaging and coordinating new product development.

Accountability: (Online Gaming / Betting)

Managed recruitment, merchandising, and cash flow for Retail store. Responsible for all cash control, inventory control, merchandised, ordering, and maintenance activities. Prepared and organized various reports including daily sales reports as well as bank deposits reports. Taking security measures to avoid fraudulent activities and money laundering. Other responsibilities include make sales reports on daily basis, communicate with corporate persons and cooperate in

making promotions and marketing strategies. Responsible for administration and control of financial transactions in retail environment. Assisting higher individuals to control all variable expenses and to promote a pleasant and productive work environment

within the branch.

V-Customers Pvt. Ltd. New Delhi (India) As Technical Support Engineer Mar 04 – Jun04 04

Ladbrokes PLC (Cardiff, U.K) As Deputy Manager (Retail) May 06 – Feb 08

Vodafone Essar Spacetel Ltd. (Gwalior, M.P, India) As Manager (Retail store) Oct 08 – Feb 10

Accountability:

Analysed, examined and structured troubleshooting of technical issues in the HP/ Compaq laptop, desktops. Resolved all kind of software/ networking based technical concerns.

Academic History:

MBA , UWIC, Cardiff Metropolitan University, Cardiff, Wales (U.K.) in 2006. Bachelor of Engineering in Electronics & Telecommunication from I.T.M, Gwalior, Madhya Pradesh, India in 2003.

Dissertation:

Application of Information Technology in Brokerage Firms.Implementation of information technology in the different sectors of brokerage. It include the comparison of changing techniques which were used in the past and how they are getting changed to the latest gadgets which enhances the profitability of the broker and of the customer on the time scale.

IT-Skills:

Windows 95/98/2000/XP, C, C++, Excel, Power Point and Internet Applications.

Personal Profile:

Date of Birth : 27th November 1980

Permanent Address : A-9, Balwant Nagar, Gwalior, MP, India -474011

Permanent Contact No : 00-91-9826221999, 00-91-751-2238300

Reference:

References to be provide on Demand.