HILTON D’JAMEnA - CasE STUDY

THE HOTEL

Hilton N'Djamena, a 194-room property is the first Hilton Hotels &

Resorts property in Chad.

The contemporary property, which includes 11 suites, provides

guests with resort-style facilities situated perfectly for those

travelling for business. Hilton N'Djamena is an impressive venue for

corporate events or banquets with eight flexible meeting and event

spaces, including a ballroom that caters for up to 500 people. The

hotel offers a fully equipped business center and is a great spot for

hosting conferences. For leisure travellers looking to unwind, the

hotel's 24-hour health club features the latest cardio and strength-

training equipment as well as an impressive outdoor pool for a

relaxing space to revitalise and energise.

THE CHALLENGE

Nonius and Salim Group (SGI), a diversified holding company based in

California, USA, were selected to provide their solutions and services

for the newest Hilton hotel on the African continent. This project was

a large scale undertaking, which was established in July 2014, when

the two companies began early stage conceptual and design efforts

for the hotel - while it was still under construction. A Hospitality IT

project of this magnitude, required an in depth, coordinated effort

from Nonius’ team of seasoned experts including: Sales Engineering,

Professional Services, Finance and Logistics.

Nonius and SGI had to design, develop and deliver a fully technology

package for guest IT for the 194-room Hilton N'Djamena.

www.noniussoftware.com

INTERACTIVE TV

The HTML5 Interactive TV System is available in each

room via LG Pro:Centric Smart TVs. The in-room

entertainment solution offers premium TV channels

from two major TV operators, hotel information, VoD,

Guest Directory, News, Weather, Flights, and much

more. The IP based entertainment experience was

even extended to exercise machines in the fitness

center.

IP TELEPHONY

Nonius’ VoIP telephony solution was

implemented to reduce the complexity

typically associated with hotel PBX systems.

Call Accounting and PMS interfacing was

achieved with single appliance - with no need

t o i m p l e m e n t ex t e r n a l a d a p t o r s o r

middleware. NONIUS.VOIP allows for calls

over the Wi-Fi for staff. Whatsmore, system

is integrated into the hotel’s PA, so public area

phones can be used for announcement by

hotel staff. Finally, to help reduce local long

distance costs, Nonius and SGI integrated the

VOIP appliance with cellular gateways.

HIGH SPEED INTERNET ACCESS

The Guest Internet Access Solution is managed by the

Nonius gateway ensuring guests have fast internet

experience, which tends to be a major challenge in

Africa. Full Wi-Fi coverage is available inside and

outside of property by using both Ruckus Zonediretor

and Access Points. In a few areas of the property a

wireless mesh was implemented in order to extended

coverage because running additional cable was not

possible.

HILTON D’JAMENA - CasE STUDY

SOLUTIONS

The full IT solution deployed offers cutting edge solutions for business travelers and tourists, who are accustomed to Hilton’s top-notch

technology standards, such as High Speed Internet Access, Interactive TV, Digital Signage, IP Telephony, Business Center kiosk, Networking,

Servers and Workstations.

HILTON D’JAMENA - CasE STUDY

DIGITAL SIGNAGE

Digital Signage services runs on Nonius low powered STBs in the Meeting Rooms

Area, keeping conferences attendees and guests updated with the latest

information about scheduled events or meetings in progress, as well as supporting

the promotion of any hotel service or special offers planned for the week. In the

restaurant and in the bars, multiple corporate channels with slideshows are

promoting the hotel’s brand and services. At the concierge desk, the Airport Info

Signage feature provides real-time flight schedules from the local airport.

BUSINESS CENTER KIOSK

In partnership with HP, the Hilton N'Djamena Business

Center features the latest generation of small form factor

PC running the Nonius Business Center APP.

The Business Center APP conveniently manages and

secures the hotel’s 4 public area PCs. It features customize

dashboard of guest centric application that matches brand

standard. Since usability is a key factor, all guest needs to

do is sign using their Wi-Fi credentials. Guest Internet

privacy is preserved because all user data is purged after

signing out.

CONVERGED NETWORK

In order to reduce the cost of cabling and infrastructure, Nonius

and SGI implemented all services based on a Cat6a infrastructure

with a fiber backbone using HP switches end-to-end. By

converging these services, the hotel eliminated the need for a

separate infrastructures for the TV, Phone, Guest Internet, Wi-Fi

and IP Security Cameras systems. From the long term

maintenance perspective, it's less complex to support and

manage. The end results, a saving in both CAPEX and OPEX costs.

HILTON D’JAMENA - CasE STUDY

SERVERS AND WORKSTATIONS

No IT Project would be complete without a state of servers running the hotel’s mission critical business

applications and updated technology for the front and back office staff. The joint engineering teams

mounted 7 racks and configured 6 servers (included PMS) and deployed more than 80 staff workstations

in Microsoft Windows environment; in addition to the Nonius systems.

www.noniussoftware.com1074-CS-EN | 15.04.2016

QUICK FACTS

LOCATION: N'Djamena, Chad, Africa

STARS: 5

ROOMS: 194

SOLUTIONS: HSIA, TV, VOIP, SIGNAGE

PHYSICAL INFRASTRUCTURE: CAT6a, Switching -HP

TV SCREENS: LG Pro:Centric Smart TV

TELEPHONES: AEI

PMS: Opera

ACCESS POINTS: Ruckus

As a true hotel partner, Nonius not only deployed its technology, but also managed

this project including subcontractors and 3rd party OEMs. From a logistics

perspective, the Nonius Logistics team managed a complex warehousing and

freight forwarding effort. It included several ocean containers loaded with IT

equipment headed to Central Africa’s main port.

LOGISTICS AND PROJECT MANAGEMENT

This project was definitely special for its dimension and location and thanks to Nonius and SGI dedication

and efforts, it went really smoothly. Everything was done on time and works according to the high quality

standards of this prestigious and globally recognised brand as Hilton Hotels & Resorts.

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BENEFITS

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Complete offer for Guest IT from one single

provider

End-to-end Turnkey System Integration Services

Cutting-edge technology impressing all guests, even

the tech-savvy ones

Reduce operational costs

IT Capital Equipment Financing with clear, simple

and transparent terms

““After a thorough qualification process we selected Nonius to handle this project

due to their worldwide proven experience and expertise in hospitality. Hilton has

high standards for guest technology and Nonius was the most qualified company

to offer a complete and integrated solution for guest IT services. Their experience

gave us the confidence that Nonius would be able to handle all project

requirements including engineering, logistics, and installation in Africa. We worked very close together

in order to deliver a high tech solution and we couldn’t be more pleased with the end result. Without a

doubt our partnership will continue on futures projects.”, said Marcelo Barros, VP Technology

Infrastructure and Operations at Salim Group Inc.