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Integrated Student Lifecycle Management
Higher Education: Gaining the Edge through Outstanding Student Experiences
November 2016
Tom Saeys
Higher Education Solutions (GBS)
Tom Saeys
Solution Director, Higher Education Solutionsitelligence
M +32 486 353 078 E [email protected]
Matej Ištván
Consulting & ServicesDirectoritelligence Slovakia
M +421 905 565 823E [email protected]
46%
22%
11%
19%
2% 1%
216220272342407457
557696
itelligence Worldwide in Numbers
12/1
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016 ite
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ence
1989 5965+760 M USD(2015)
6,200+German-Speaking Europe
Western Europe
Asia
Other
Eastern Europe
USA
+
Employees Development of Headcount Revenue
Revenue per Region (2015)
+16,5% Revenue Growth from 2007
23 CountriesCustomers
122814311545
1844
2251
27653078
4140
2007 20152008 2009 2010 2011 2012 2013 2014
Founded
4702
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4
Market Dynamics SAP for Higher Education it.education Next Steps
Our Place in the Higher Education and Research Industry
8000 institutions run SAP
software
Data for over +7 million students are managed with SAP
97 of the 100 top universities
run SAP solutions
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5
Market Dynamics SAP for Higher Education it.education Next Steps
We help RUN the University with it.education
We help GROW the University with the HANA Platform
We help TRANSFORM the University with Hybris (Student
Engagement & Commerce)
itelligence: Success stories across the solution portfolio
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7
Market Dynamics SAP for Higher Education it.education Next Steps
The Digitized University: It's Happening Now
Student Success: Improve student retention and outcomes
Student retention is one of the most challenging issues, and as competition for students grows, retaining them becomes even more important.
Breaking Boundaries: The support of the complete student journey
The boundaries between student applications such as SIS, e-Commerce and CRM were once clear, but more recently these lines have been overlapping.
Adoption of the Non-traditional student
Institutions need to adapt to changing demographics of the student population. Besides the “diploma students”, the nontraditional (Life-Long-Learning) students represent important segment of students.
Analytics Everywhere
Student & Learning analytics enable personalized learning and improve student engagement.
Evangelize vanilla implementations
Customizations are time-consuming and require both financial and expert resources. Institutions need to consider standardizing processes and solutions to reduce extra costs.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8
Market Dynamics SAP for Higher Education it.education Next Steps
Becoming a Smarter University
Integrate and Manage the Whole Student Lifecycle
Give students the right support from enrolment to graduation: covering all the processes that need to be carried out and all requirements that need to be met.
Communicate from Prospect to Student to Alumni and Beyond
Reach potential students with powerful CRM tools.
Alumni relations are now an all-important part of an institution's ability to grow and advance.
Improve Student Engagement
Modern administrative student services can create a sense of social belonging through personal support and interaction, for example between student advisors and students.
Focus on the User Experience
Modern design principles provide a unique, role-based experience across all lines of higher education institutions, tasks, and devices.
Get Analytical & Harness the Power of Predictive Analytics
Generate robust, evidence-based analysis and evaluation about the most effective practices that ensure high retention and completion rates.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9
Market Dynamics SAP for Higher Education it.education Next Steps
Enable HER institutions to transform business models, reengineer business processes, and reimagine work
SAP future direction: provide an integrated digital platform with SAP S/4HANA at the core, available in the cloud and on premise, interconnecting the higher education and research value chain to drive Live Business outcomes
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11
Market Dynamics SAP for Higher Education it.education Next Steps
Process Map for Higher Education
Student Lifecycle Management
Human Resources
Budget & Finance
Procurement
Core Human Resources and Payroll
Talent ManagementTime and Attendance
ManagementHuman Capital
Analytics Position Budgeting and
Control
Capital Investment Projects
Recruitment & Attraction
Admission & Application
StudentAccounting
Grading & Advising
Curriculum Management
Progression & Graduation
Alumni
Public Sector Budget Planning
Public Sector FinancialsTreasury and Financial
Risk MitigationFinance Operations
Enterprise Risk and Compliance Mgmt
Direct Procurement Services Procurement Self-Service Proc.Regulated and Complex
ProcurementInvoice Management
Financial Planning and Analysis
Capital Portfolio and Project Management
Project Execution and Change Management
Real Estate Mgmt and Asset Operations
Reporting & Analytics
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12
Market Dynamics SAP for Higher Education it.education Next Steps
it.education: fully integrated student information system
Enhanced by itelligence
• Best-practices solution
• Mobile and User-centric
• Fully integrated system withpredefined interfaces
• Single source of student data
Key Features
• Student is at center of solution
• Process-oriented and was developed on the basis of the HER best-practices
• Short implementation phase by template approach
Recruitment
Admission
Alumni
De-Registration
Graduation
Re-Registration
Change of Program
Progression
Academic Advising
Examination and Grading
Course Registration
Student Financials
Enrollment
Equivalency Determination
StudentAdministration
Master Data and Structures
Event Planning
Academic Calendar
Student Master Data
Student Accounting
Academic Structure
Rules and Regulations
Events
Teaching and Study
Resource
Academic Curriculum
Comprehensive Oversight
• Curriculum management
• Student administration
• Student Engagement
• Student Information & Analytics
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13
Market Dynamics SAP for Higher Education it.education Next Steps
Curriculum Management
Integrates organizational structures, from Human Capital management and Finance
The catalog contains requirements information on admission, course registration, examination, and graduation
Supports different education models and course types
Academic program catalog is a combination of
Organizational structure
Academic structure
External organizations
Academic calendar
High flexibility due to modular master data objects
Fine differentiable authorization concept
Enrich content to present the academic offering online
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14
Market Dynamics SAP for Higher Education it.education Next Steps
Recruitment & Attraction
Reach potential students with powerful profiling, segmenting & targeting tools, that combine online/web tactics with traditional campaigns (school visits, open days, recruitment fairs)
Prospective students receive relevant, in-context, digital communications with an integrated online and social experience
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15
Market Dynamics SAP for Higher Education it.education Next Steps
Admission & Application
Context-sensitive forms and admission requirements enables paperless student application and admissions process
Different sources for capturing and accessing application
Automated matching of student qualification requirements to conditions required
Support of configurable workflows
Track the admission process online
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16
Market Dynamics SAP for Higher Education it.education Next Steps
Student Accounting
Student accounting
Based on student master data & study registration
Fee calculation based on Fee types
Admission fee, Guarantee, Fines, Courses, Etc.
Bank transfers
Payment, posting, dunning, collection, etc.
Track the Account Balance online
Bulk or individual per student
ERP Integration
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17
Market Dynamics SAP for Higher Education it.education Next Steps
Grading & Advising
Module booking
Online registration process
Evaluation of pre- and co-requisites
Waiting lists
Attendance tracking
Grading
Online appraisal & result tracking
Grade scales & Appraisal templates configurable
ECTS
Progression monitoring
Academic advising:
improve student performance and retention
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18
Market Dynamics SAP for Higher Education it.education Next Steps
Progression & Graduation
Define program rules and regulationsreflecting student-degree requirements
Track academic progress
View progress indicators eg. GPA, credits
Degree Audit
Predefined forms: transcript, certificate, diploma
With fast and accurate analysis of
student progress, universities can
increase student retention.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 19
Market Dynamics SAP for Higher Education it.education Next Steps
Alumni & Engagement
Maintain relationships with students throughout their career:
Alumni subscriptions
Membership management
Donation management
Post-Graduate relationship management
Maintain relationships with alumni and further develop their skills:
Professional certification
Training Courses
Mentoring
Social events
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 20
Market Dynamics SAP for Higher Education it.education Next Steps
Reporting & Analytics
Standard reporting and management information:
Student data, Academic work overview, Progression, Attendance tracking, …
User defined queries
Student & Learning Analytics: Use of data and models to predict student progress and performance, and the ability to act on that information
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22
Market Dynamics SAP for Higher Education it.education Next Steps
How it.education makes the difference
Flexibility for students
Students can evaluate their own progress, and book, change, or cancel modules easily.
Real-time information
Instant insights into student performance empower faculty, students, and administration.
Simplified application and admission
Efficient management of admissions processes improves the whole application phase.
Streamlined administration
Fully integrated Student Information System significantly simplify administrative tasks and maintenance, enabling improved student services.
Self-service tools
Students, administration, and faculty can quickly review and update information.
Full support
The solution covers the entire student journey, from prospect to alumnus.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 23
Market Dynamics SAP for Higher Education it.education Next Steps
VU University AmsterdamSimplifying Student Life and Saving Money with SAP it.education
OrganizationVU University Amsterdam
LocationAmsterdam, NL
IndustryHigher education and research
Web Sitewww.vu.nl
Partneritelligence
The University’s top objectives
• 24/7 student access to manage an entire academic career online
• Online grade submission and record review
• Online student monitoring and record keeping for advisors
The resolution
• Implemented the it.education application as the one-stop shop for student records
• Collaborated with faculty and administrative staff for a smooth transition
The key benefits
• Complete overview of university programs and offerings for students
• Easier course planning and faculty and advisor follow-up and feedback resulting in fewer drop-outs
• Efficient and centralized student administration and services
• Streamlined information management for faculty and board members for improved communication and control
Top Benefits
5,000Students access information every day in a self-service environment
150Degree programs with online information and registration
90%Faster generation of diplomas in the science program
Click to watch
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 24
Market Dynamics SAP for Higher Education it.education Next Steps
Saxion University of Applied SciencesMore efficiency with SAP it.education
OrganizationSaxion University of Applied Sciences26.000 students
LocationApeldoorn, Deventer, Enschede, Hengelo, NL
IndustryHigher education and research
Web Sitesaxion.nl
Partneritelligence
The University’s top objectives
• Replacement of out-dated legacy systems
• SAAS environment
• Student Self-services
• Web shop for e-commerce
The resolution
• Implemented the it.education application as the one-stop shop for student records
• Collaborated with faculty and administrative staff for a smooth transition
• Hybris Commerce
The key benefits
• For Saxion, a key goal was to improve support for students during admissions and registration. Our it.education solution is a robust student information system that standardises data. And it provides online access to student and staff services. This increases the transparency on student-related data throughout the student cycle. Based on our standard template approach, it was possible to bring up and run it.education quickly.
Top Benefits
One systemFully integrated system for university administration
Cost ReductionLower TCO by using SAAS
Multilingualaccess for international students
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 25
Market Dynamics SAP for Higher Education it.education Next Steps
De Montfort UniversityProvide the best possible class services to students and staff
OrganizationDe Montfort University Leicester, UK22.000 students
LocationLeicester, UK
IndustryHigher education and research
Web Sitedmu.ac.uk
Partneritelligence
The University’s top objectives
• Replace silo systems
• Integrated student support system
• End-to-end platform seamlessly across all areas of operations
The resolution
• SAP S/4HANA which includes solutions for student engagement and administration, finance, HR and payroll
• Supporting students through the application process, their studies and beyond
The key benefits
• State-of-the-art student engagement platform that support the University’s efforts to recruit, engage and retain potential students across the world.
• Single view of each individual student, including financial, welfare and academic performance.
• The opportunity to segment, track and monitor potential students from the pre-application process, including marketing efforts for open days, through their studies and on into alumni relations post-University
Top Benefits
End-to-end solution
Best possible services to students and staff
Student Engagement Platform
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 28
Market Dynamics SAP for Higher Education it.education Next Steps
Extensive experience in Higher Education implementation projects.
Education Competence center
A pool of experts from itelligence
totally dedicated to the higher
education sector
Focus on InnovationThe it.education solution builds on
the most innovative technology
foundations by SAP – including SAP
HANA, mobile, analytics, and cloud
solutions
Integrated, yet Modular Solutions
it.education enables a consistent
experience from recruitment to
graduation – integrated, yet
modular and adaptable by design.
Proven Time to ValuePinpointed delivery of results in budget
and on time through special
implementation methodology and a
template approach
The Value of partnering with itelligence in HER
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 29
Market Dynamics SAP for Higher Education it.education Next Steps
Next steps
Contact
Tom Saeys Solution Director, Higher Education Solutionsitelligence
M +32 486 353 078 E [email protected]
Contact - Slovakia
Matej IštvánConsulting & ServicesDirectoritelligence Slovakia
M +421 905 565 823E [email protected]
Appendix Higher Education and Research
Higher Education & Research
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Management Summary Graphic
Market Challenges Offerings & Capabilities Value Proposition
Contact Information
Client Logos
• Universities are actively looking for guidance and roadmaps to the Digital Economy.
• it.education solutions are itelligence NTT DATA’s way of going to market with a consolidated global market power in SAP Higher Education & Research.
• Increasing expectations from students & faculty
• Intensified internationalization
• Data driven university
• Growing competition
• Outdated Legacy Applications
• Country-specific regulations
• Applications: SAP Student Lifecycle Management (it.education), Hybris, C4C/CEC, Success Factors, S/4 HANA Financials, SAP BW & Business Objects on HANA
• Platform: HANA, Sybase, Afaria
• Networks: Jam, Concur, Ariba
• Cross country delivery teams in Simple Finance, Analytics, HANA, it.education
• Fully integrated platform for university administration
• Higher Education & Research Industry represents a huge Growth Market Potential
• Higher Education & Research solutions are part of SAP‘s prime focus and a solid part of the overall strategy
• State of the art solution for universities, with the latest SAP technology, running in the Cloud, all developed in a strong partnership with SAP
Please contact for any support request:[email protected]