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09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Making a First Impression
09000 4 87654321530 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Making a First Impression
09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Making a First Impression
09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Making a First Impression
09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Making a First Impression
First Impressions
Within 5 seconds… – Do I trust you?– Do I like you?
Within 5 minutes… – Are you competent?– Do you know what you are
talking about?
What are Effective Presentations?
• Engage the audience
• Spread ideas
• Facilitate dialogue
• Change behavior
Source: Research by Albert Mehrabian, a Professor Emeritus of Psychology at UCLA, published in 1971 in Silent Messages (1st ed.) and Silent Messages: Implicit Communication of Emotions and Attitudes (2nd ed.) in 1981.
Communication
BODYLANGUAGE
• Posture• Use of
hands• Facial
expressions
TONE• Pace• Inflection• Volume WORDS
55%
38%
7%
“If you don’t believe in the messenger, you won’t believe the message.
Jim Kouzes, co-author of The Leadership Challenge.
”
Body Language
Standing
Posture• Stand up straight• Plant your feet shoulder width apartHands / Gestures• Find a place for your hands when standing;
avoid crossing arms or hands in pockets• Match gestures to content; make them
bigger and more deliberateFacial Expression• Maintain eye contact for a few seconds,
then move to next person; be random• Smile and laugh as appropriate; project
emotions
Application Activity
Let’s get on our feet and practice.
– Plant your feet– Shoulders squared off– Eyes straight ahead – Find a place for your
hands
Turn to a partner and get feedback.
TonePace
Slow → ThoughtfulnessFast → Excitement, Energy
InflectionEmphasis and variety
VolumeSilence → For ThoughtSoft → For AttentionLoud → For Importance
To maintain audience attention
one change every two minutes
HeartMetaphor or story
Picture or graphic• A picture is word a
thousand words
HeadFacts, figures, and statistics
Success … means gaining converts through both logic and emotion.
Dan P. Cohen, The Heart of Change Field Guide
Making Words Memorable
• Important elements larger and brighter
• Multiple media elements
Show and Tell
• Few, simple words
• Sensing words• Alliteration
and/or rhyme • Repetition and
volume• Variety of delivery
Conducting an Effective Q&A
Make it clear!– Let the audience know if and when there will be a Q&A
Transition appropriately– Have a visual and ask for questions– Remember, show and tell
Maintain control– Repeat the question, answer to the group– Keep answers as short as possible– If you don’t know the answer, don’t answer! Write it down
or refer– Capture questions there is not time for, and follow-up
Why is it so Hard?
• You lack Presentation skills– Monotone delivery– Can’t answer questions
• Audience is not engaged– Just facts & figures– Don’t connect
• Content is not memorable– Too much content– Driven by PowerPoint