Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
CPO – The Path Forward
• This Is Our Journey Through The Mountains.
The mission of the Office of the
Chief Product Officer (CPO) is to
provide the pathway and
brokerage support for our
customers necessary to access
shared services, innovation,
cloud and network services and
related enterprise capabilities.
Our vision is to provide the best,
most comprehensive service
offerings at the lowest price and
to define the governing
standards that will streamline
efficiencies across HHS Operating
Divisions.
CPO Strategic Goals
• Customer Satisfaction
– Customer Engagement
– Collaboration Across HHS
– Shorter expectations
– Faster delivery
• Investment Alignment
• Cost Savings
• Reduce System Duplication
• Enterprise License Management
• Enhance Interoperability
CPO Strategic Objectives
• ID Management
• Network Management
• Cloud IaaS, PaaS, SaaS
• Enterprise System Management
• Innovation & Emerging Tech
• Service Catalog, Pipeline, SLAs and Chargeback
• Platform and Services Strategy
• Business Intelligence, AI, Data Analytics and
Reporting
• Unified Communications
• Mobile Development
• Assistive technologies
CPO Principles
• Run CPO like a business
• Leverage services, COTS, and products to the best
extent possible before “custom coding”
• Be an honest, competitive broker for HHS
• Enable the business through products and services
• Listen to our customers
CPO Core Service Offerings
• Core Services
o Requirements Analysis and Solutions Identification
o Provisioning of Core Platforms across the enterprise
o Development of Enterprise Applications
o Application Configuration and Integration
o Vendor Management and Brokerage
• Collaboration Services
o Collaboration Tools and Technologies
o Production Reporting
o Business Intelligence Dashboard/Query
o Workflow
o Data Management
o Predictive Analytics
• Agile Solutions
o Automation of Mission-Specific Systems
o E-services and Cloud Computing
• Customer Services
o Stakeholder Mission Alignment and Support
o Innovation & Continuous Improvement
o Performance Monitoring and Metrics
CPO…• Generating IMPACT Across
HHS OpDivs
Office of the CPO Mission Statement
CPO stands READY to
take ACTION on any
project, service, or IT
need that will
generate positive
IMPACT for HHS and
HHS OpDivs
READY. ACTION.
Mission Alignment, Not IT
❑ Collaborative Self Service
❑ Social Inclusion
❑ Increased Service Quality
Focus on IMPACT
❑ 360 Degree View of Case and Client
❑ Modern Mobile Tools
❑ Adapt Quickly to changing needs
Carrots and Sticks
❑ Reduce Manual Work
❑ Better Understand Costs and Delays
❑ Target Services More Accurately
Re-Imagine HHS’ Enterprise Digital TransformationThe Office Of The CPO Envisions An Organization Built Around
These Areas
READY. ACTION.
• Software
Engineering
• Centralized Business
Functions• Vendor Management
• Brokerage Model
• Shared Services
• Special Initiatives
Software Engineering
o Build a DevOps pipeline
o Develop a change management process
o Develop SOPs to govern reporting and PM work
o Develop a comprehensive Portfolio of Projects
o Stabilize/structure OEAD
o Define competencies/areas of expertise
o Rationalize portfolio
o Determine grow, maintain, or stop
Centralized Business FunctionsCentralize Functions Common Across The OpDivs
− Cloud Brokerage
− Contract Management
− Vendor Management
− Enterprise Applications
− Shared Services
Management
− Service Catalog
Management
− License Management
− Strategic Partnerships
Enterprise Focus. Economies of Scale. Industry Best Practices.
• Product Development (Micro-Services)
• Enterprise Application Development
• Data and Analytics Brokerage
• Enterprise Management
• High Performance Computing (HPC)
• IaaS, PaaS, and SaaS Offerings
• Identify existing services
• Develop a HHS Service Catalog
• Rationalize the Opdiv Service Catalogs
• Identify new services platforms
• Mobile app services
• HPC
• Data Integration and Analysis Self-Service
NIH
CDC
IHS
FDA
ACF
Shared Service CategoriesThis Is The Foundation For The CPO Shared Service Catalog (CPO
SSC)
CMS
Transformative Service Offerings. Defined SLAs. Clear Pricing. Expert Support.
Mission and Strategy. Cutting Edge Tech. Smart Use of Cloud.
Special InitiativesFocused on IMPACT
Aligned To Mission And Strategy
Special Projects:
o EHRP
o EHCM
o Network
o Sandbox
o GET with IT
IMPACT Focused:
✓ BIG Financial Savings
✓ Modernization Kick-Starter
✓ ✓ ✓
Questions
Chief Product OfficerTodd Simpson (Acting)
2210/ES00
Appendix A – CPO Organization
Product Identification & Pipeline
#314, Matthew Shallbetter, 2210/15
#322, Greg Smith, 2210/13#342, Drew Waggoner,
2210/14#3, Vacant (Cloud Sandbox), 2210/11
#4, Vacant (Innovation & Emerging Solutions),
2210/14
Deputy CPOJason Boyd
2210/15
Product Development#326, Jack Stoute,
2210/15
Product & Service Definition#333, Keith Tucker, 2210/15
Vendor Management#7, Lead, Vacant,
2210/15
#306, Marc Rupinta, 2210/13
#209, Ricky Haynes, 2210/14
#200, Traci Green, 2210/14
#8, Mark Naggar, 2210/13#9, Vacant, 2210/12
Web & Micro Services#166, Anjum Dahya,
2210/14#362, Xi Steven Zhou,
1412/13#194, Ignatius Gomes,
2210/12#358, Ed Wu, 2210/13#354, Mark McKinney,
2299/7
Collaboration & Business Mgmt
#107, LCDR M. Amoh, PHS
#141, D. Caruano,
2299/05#176, Tracy Ellerbe,
201/12
Reporting & Analytics#361, Darleen Young,
2210/14#136, M. Broadaway,
2210/13#146, Peter Chen,
2210/13#203, Lloyd Hamilton,
2210/13#336, Judy Vann, 2210/13
Enterprise Applications & Systems Integration
#5, Lead, Vacant, 2210/14
#237, Nathan Knight, 2210/14
#275, Michael Ocasio, 2210/12
#6, Vacant, 2210/12
System Testing & Transition#168, Alesia Davis, 2210/14
#110, Coletta Anthony, 301/13
#287, Gerard Piller, 303/7#300, Stefanie Roberts,
301/11#222, Tamika Jenkins, 301/11
Platform Management
ENMOD Program Manager#50, J. Walters, 2210/15
(See OIS for matrix reporting to ENMOD PM)
EHCM#115, Perryn Ashmore,
2210/15#178, Sandy Fedorko,
2210/13#329, John Taylor, 2210/12
Business Operations#10, Vacant, 343/15 [#157,
Cocco (Acting Lead), 2210/14]
#273, Peter Novick, 2210/14
#321, Angela Smith, 2210/14#249, Lowell Matthews, 2210/14#175, Hubert Ellerbe, 343/14#135, Joyce B-Sanders, 2210/13#242, Dion Lawrence, 343/12
Appendix B – The Pipeline