hhhhihii

8/3/2019 hhhhihii

1/13

Interpersonal CommunicationInterpersonal Communication

By:

Sushant Srivastwa

Mca 5THSem

BBDNITM,Lucknow

8/3/2019 hhhhihii

2/13

Communication is ???? &Communication is Come From ?

The word communication has its root in theLatin word Communicare. It mean to share

Communication mean Sharing of Information,knowledge and thought.

the Sender and

The Reciver

For Sharing Information, You Required 2 parties

Without parties communication cannot take

place.

8/3/2019 hhhhihii

3/13

A Perceptual Model of CommunicationA Perceptual Model of Communication

NoiseSender

Receiverdecodes

Receivercreatesmeaning

Transmittedon mediumMessageEncoding

EncodingMessageTransmittedon medium

Sourcedecodes

8/3/2019 hhhhihii

4/13

Noise:

Noise is defined asany unplannedinterface in thecommunication

environment, whichcause hindrance in

the transmission ofthe massage .

Noice distortsinterption orthe decoding

part ofcommunication

process.

Noise can beclassified as

CHANNEL andSEMENTIC.

8/3/2019 hhhhihii

5/13

Communication StylesCommunication Styles

CommunicationCommunication Nonverbal Behavior Verbal BehaviorNonverbal Behavior Verbal Behavior

StyleStyle DescriptionDescription PatternPattern PatternPattern

Assertive

Pushing hardwithoutattacking;

permits othersto influenceoutcome;expressive andself-enhancingwithoutintruding onothers.

Good eye contact;Comfortable butfirm posture;Strong, steadyand audible voice;Facial expressionsmatched tomessage;Appropriatelyserious tone;Selective

interruptions toensureunderstanding.

Direct andunambiguouslanguage;No

attributions orevaluations ofothersbehavior; Use ofI statementsand cooperative

westatements.

8/3/2019 hhhhihii

6/13

Communication Styles (Communication Styles (continued..)continued..)


StyleStyle Description PatternDescription Pattern PatternPattern

Aggressive

Taking

advantage ofothers;Expressive andself-enhancingat othersexpense.

Glaring eye contact;

Moving or leaningtoo close; Threateninggestures (pointingfinger; clenched fist);Loud Voice; Frequentinterruptions.

Swear wordsand abusive

language;Attributionsandevaluationsof othersbehavior;Sexist or

racists terms;Explicitthreats orput-downs.

8/3/2019 hhhhihii

7/13

Communication Styles (Communication Styles (continued..)continued..)


StyleStyle Description PatternDescription Pattern PatternPattern

Nonassertive

Encouragingothers to takeadvantage of us;Inhibited; Self-denying.

Little eyecontact;

Downwardglances;Slumpedpostures;Constantlyshiftingweight;Wringinghands; Weakor whinyvoice.

Qualifiers

(maybe,kind of );Fillers (uh,you know,well);Negaters (itsreally not thatimportant,

Im notsure).

8/3/2019 hhhhihii

8/13

Communication is more than justverbal

Nonverbal communication

Wordsaccountfor only

7% ofemotionalimpact of amessage

Voicetones-

38%

FacialExpression

s-55%

Highcontext

vs. LowContextCultures

8/3/2019 hhhhihii

9/13

Categories ofNon-Verbal Messages

Environment

InterpersonalDistance

Posture

Gestures

FacialExpressions

8/3/2019 hhhhihii

10/13

Skills and Best Practices: Advice to Improve NonverbalSkills and Best Practices: Advice to Improve Nonverbal

Communication SkillsCommunication Skills

Maintain eyecontact.

Nod your headto convey that

you arelistening or

thatyou agree.

Smile andshow interest.

Lean forward

to show thespeaker you

are interested.

PositivePositive Nonverbal Actions IncludeNonverbal Actions Include::

8/3/2019 hhhhihii

11/13

((cont..)cont..)

Avoiding eye contactand looking away from

thespeaker.

Closing your eyes ortensing your facial

muscles.

Excessive yawning.

Using body languagethat conveys

indecisiveness or lackof confidence (e.g.,

slumped shoulders,head down, flat

tones, inaudiblevoice)

NegativeNegative Nonverbal Actions IncludeNonverbal Actions Include::

8/3/2019 hhhhihii

12/13

Listening StylesListening Styles

Results-style: Interested in thebottom line or result of a message.

Reasons-style: Interested inhearing the rationale behind amessage.

Process-style: Likes to discussissues in detail.

8/3/2019 hhhhihii

13/13

Documents

hhhhihii