Case Study

www.hexaware.com | marketing@hexaware.com

Banking and Financial Services

Hexaware Builds Markit Enterprise Data Management CoE for a lending US-based Global Asset Management Firm

About the clientThe Client is a leading US-based Global Asset Management Firm

Challenges• The customer was in the process of implementing MEDM; an enterprise data management solution, covering key areas like FX, Security Master, Pricing, Positions, Accounting Reference, Reference Data with an objective to migrate from legacy systems or other older products and eventually establish CADIS as a central data hub.

• through to completion. The quality assurance during the UAT phase and a seamless integration of the MEDM platform was a major concern for the client.

• They needed a reliable technology partner with strong expertise in enterprise data management to take complete ownership of UAT and thereafter provide 24X6 IT and operations support of the MEDM platform

• Recognizing the customer’s criticality of the project, as well as foreseeing potential risks during the execution of this initiative, Hexaware built an MEDM Center of Excellence (CoE).

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India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel: +91-22-67919595Fax: +91-22-67919500

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About HexawareHexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients

attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by

‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our

industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Professional Services

(Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and

Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

company in the world to have a 50% digital workforce.

Safe Harbor StatementCertain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in

contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to

incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

Implementation: Augmenting the implementation team with experienced MEDM developers and business analysts, UAT testing support, documentation for transition

from the implementation to support team, enhancement by bug fixing and enhancement requests with estimated effort less than 150 person hours.

Data Operations Support: Manual file uploads, Error resolution, Export Monitoring, Security merge, Fund Account Set up, Reference data management, Downstream

communication (Informing downstream of delays, issues in case export file is not sent, upload not received)

IT Application Support: Incident resolution for known as well as complex incidents:

• Reduced development time and improved quality of deliverables

• Significantly reduced the testing cycle through proven test methodologies and test harness

• Decreased post production issues / bugs reducing the time to market

• Reduced onboarding time of operations and support team due to prior experience in similar engagements thus ensuring project success

• Incorporating best practices and process enhancements for predictability and conformance with the product guidelines

Requests for data validation and loading, critical file requests from downstream users

• Analysis for long running and pending jobs

• Weekly maintenance and validation activities

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• Change request creation, update, coordination for approval

• UAT/ PROD implementation

• Database refresh planning and execution

• User queries of complex nature and major production incidents

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