Hewlett Packard Enterprise - Customer Lettersoftwaresupport.softwaregrp.com/web/softwaresupport/... · Web viewHP ARST MC C6504 NFR Connector Model Svr P0K51CA HPE S ARST CXXXX NFR

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© Copyright 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for HPE products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HPE shall not be liable for technical or editorial errors or omissions contained herein.

March 01, 2016

Addressee's NameAddressee's TitleCompany NameMailing AddressCity, State ZIP

Dear Customer,

Hewlett Packard Enterprise is announcing the obsolescence of HP ArcMC Gen 8 appliances and end of support for both the HP ArcMC and HP ConApp Gen 8 appliances effective as of the dates below.

This letter is for HP ArcMC and HP ConApp, Gen 8 appliances support customers worldwide, to inform you of our end of support plans.

End of SupportHPE is committed to providing the highest level of customer care to you while you determine your future strategy for your HP ArcMC and HP ConApp, Gen 8 appliances products. Please read below for key timelines and support options that are now available to you:

DATE PROGRAM ACTIVITY

June 2014 End of Sale (Previously announced): ConApp Gen 8 appliances

March 07, 2016Product obsolescence customer announcement for ArcMC Gen 8 appliances

April 01, 2016 End of Sale: ArcMC Gen 8 Appliances

March 31, 2019 End of Product Support: ArcMC and ConApp Gen 8 Appliances

While these HP ArcMC and HP ConApp Gen 8 appliances may continue to meet your immediate needs, HPE recommends that all customers purchase the corresponding HPE Connector Hosting Appliance C6600 Gen 9 appliance.


Please refer to Appendix A for definition of terms for product obsolescence and Appendix B for the list of affected HP ArcMC and HP ConApp Gen 8 appliances product numbers.

More informationShould you have any questions about this end of availability communication, or for assistance in understanding the options available to you, please contact your local HPE sales representative or HPE business partner. When providing information, please include your name, country, phone number, company name, product number and your HPE service agreement identifier or HPE system handle.

Should you have any technical questions about the upgrade please contact support.

In addition, for technical assistance and information, please visit Software Support Online: hpe.com/software/support

HPE once again wishes to thank you for choosing HP ArcMC and HP ConApp Gen 8 appliances. We appreciate your business and look forward to continuing to serve your business needs in the future.

Sincerely,Hewlett Packard Enterprise

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http://www.hpe.com/software/support


Appendix A: DefinitionsThis product version obsolescence is covered by version 1.1 of the Release & Support policy for HPE Security products. Definitions of terms are provided by the product version obsolescence guidelines documented at hpe.com/software/support-lifecycle.

Product Support Product Support is the reactive engagement of regional support resources (Support Center) and division support resources (Lab), in accordance with your purchased support plan, for the resolution of product defects, plus product enhancements for a specific product version. This includes investigation of newly reported defects and if appropriate, development of defect fixes and making these available for customers via patches. The HPE product teams (Lab) will review and either approve or deny requests for defect fixes and enhancements (including additional support for newly-released operating system versions).

While HPE investigates all problems and issues raised for products covered under Product Support, customers may be required to install the most current version or patches as part of the troubleshooting process.

Version Maturity may apply to specific versions of HPE products. Version Maturity means that, for a specific product version, no further enhancements or changes to functionality is planned, nor are any further platform refreshes planned in order to update that product version to support current or future operating systems, operating system versions or hardware platforms.

End-of-Support DateEnd-of-Support Date is the last date Software maintenance, installation and configuration assistance, and other standard support services will be accepted for the specified product release (as specified by Major and Minor version numbering). EOS also means the last date Software Change Requests

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(SCRs) will be accepted for a specified Version of a Product. After the EOS date, all SCRs will be planned for future versions, as applicable. Current patches for the version of the HPE reaching EOS will remain available for electronic download for a reasonable period of time.

Appendix B: Affected Product SKUs

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SKU PRODUCT DESCRIPTION

UPGRADESKU PRODUCT DESCRIPTION

CONSULT WITH YOUR HPE SALES REP ABOUT THE PURCHASE OF THE GEN 9 UPGRADE PRODUCT

TG592BA

HP ArcSight CONAPP-C3500 Server

P0K49CA

HPE S ARST CXXXX to CHA C6600 Upgr Svr

TG593BA

HP ArcSight CONAPP C3500 HA/NP Server

P0K50CA

HPE S ARST CXXXXNP/HA to C6600HA Upg Svr

TG594BA

HP ArcSight CONAPP-C3500-NFR Server

P0K51CA

HPE S ARST CXXXX NFR to C6600NFR Upg Svr

TG595BA

HP ArcSight CONAPP C5500 Server

P0K49CA


TG596BA

HP ArcSight CONAPP C5500 HA/NP Server

P0K50CA


TG597BA

HP ArcSight CONAPP-C5500-NFR Server

P0K51CA


TG589BA

HP ARST C1X00/C3X00 to C3500 Upgr Svr

P0K49CA


TG590BA

HP ArcSight C5X00 to C5500 HW Upgr Svr

P0K49CA


TG591BA

HP ARST C5X00/C5500 HA/NP/NFR Upgr Svr

P0K51CA


P0J69BA

HP ARST Conn Host Appl C6599 Svr

P0K49CA


P0J70BA

HP ARST Conn Host Appl C6599 NP Svr

P0K52CA

HPE S ARST CXXXX NP to C6600 NP Upgr Svr

P0J71BA

HP ARST Conn Host Appl C6599 HA Svr

P0K50CA


P0J72BA

HP ARST Conn Host Appl C6599 NFR Svr

P0K51CA


TG704BA

HP ARST MC C6504 Connector Model Server

P0K49CA


TG705BA

HP ARST MC C6504 NP/HA Connector Mod Svr

P0K50CA


TG706BA

HP ARST MC C6504 NFR Connector Model Svr

P0K51CA


TG707BA


P0K49CA


TG708BA


P0K50CA


TG709BA

HP ARST MC C6508 NFR Connector Mod Svr

P0K51CA


TG710BA


P0K49CA


TG711BA


P0K50CA


TG712BA

HP ARST MC C6515S Management Model Svr

P0K49CA


TG713BA

HP ARST MC C6515S NP/HA Mgnt Model Svr

P0K50CA


TG714BA

HP ARST MC C6545P Management Model Svr

P0K49CA


TG715BA

HP ARST MC C6545P NP/HA Mgnt Model Svr

P0K50CA


TG716BA

HP ARST MC C6500E Management Model Svr

P0K49CA


TG717BA

HP ARST MC C6500E NP/HA Mgnt Model Svr

P0K50CA


TG718BA

HP ARST MC C6500M Management Model Svr

P0K49CA


TG719BA

HP ARST MC C6500M NP/HA Mgnt Model Svr

P0K50CA


TG721BA

HP ARST MC C6515S NFR Mgnt Model Svr

P0K51CA


TG724BA

HP ARST MC C6500M NFR Mgnt Model Svr

P0K51CA


UPGRAD

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Hewlett Packard Enterprise - Customer Lettersoftwaresupport.softwaregrp.com/web/softwaresupport/... · Web viewHP ARST MC C6504 NFR Connector Model Svr P0K51CA HPE S ARST CXXXX NFR