Working together to build local capacity

VOLUME 9| ISSUE 1| April 2015

Dear readers,

Welcome to the first edition of Energía Local for 2015.

We kicked-off the year with E q u a t o r i a l Guinea hosting Africa’s biggest football event: The African Cup of Nations.

Behind us is a year of success and accomplishments, that is why we start this year with new resolutions and commitments in Health, Environment, Safety and Security.

We will continue in our commit-ment to the social economic de-velopment of Equatorial Guinea through training and develop-ment of our National Workforce and building capacity of SMEs.

In this edition you will find some of our recently completed social development projects in educa-tion in form of basic school facili-ties in the mainland region of Equatorial Guinea.

Veronica MIKUE MBA

EG LNG Deputy Managing Director

EG LNG has completed two calendar years without a Re-cordable Injury. This is an excellent achievement that we should all be very proud of. As we start the new year, it’s time to think about the things you can do to achieve another year without a work related injury and how you can contribute to the im-provement of the EG LNG Safety Culture (doing the right thing, even when no one is watching). A good safety culture is something that is always strived for, but it is not a process that will ever be completed. With the Safety

success that we’ve achieved at EG LNG, it’s very easy to become complacent and lose focus on our work. Remem-ber, Complacency is the ene-my of Focus. Consider the following list of HES Resolutions to deliver your contribution to the im-provement of EG LNG’s Safe-ty Culture. • Put Safety First – take time to do it safely • Follow all Driving Safety Rules • Always wear the required PPE for the job • Actively participate in the FORC Program (complete planned observations each month) • Make a “healthy” change (stop smoking, exercise, eat healthy, etc.) • Hunt down and eliminate hazards • FIGHT COMPLACENCY – Stay Focused on the job.

Remember: Work safe and no one will get hurt!

HES&S New Year Resolutions

EG LNG’s Newsletter / Not for sale

Energía Local Issue 1 April 2015

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EG LNG National Content Tip: “Business Plan”

In 2015 Energía Local will ded-icate a section of its quarterly publication to talk about busi-ness. In this first edition we will talk about the business plan and its relevance in doing busi-ness. Most successful businesses have on key feature in com-mon: a detailed business plan. The business plan is a written guide to starting and running your business. This plan will provide a map for you to fol-low as your business develop and grows. The business plan serves 3 basic purposes: communica-tion, management and plan-ning. As a communication tool it is used to attract investment capital, secure loans from banks, recruit employees, and assist in finding customers. As a management tool, the business plan helps you track, monitor, evaluate your pro-gress and performance. By us-ing your business plan to es-tablish timelines and mile-stones, you can gauge your progress and compare your projections to actual accom-

plishments. As a planning tool, the busi-ness plan guides you through the various phases of your business. A thoughtful plan will identify roadblocks and obsta-cles so that you can avoid them and establish alterna-tives. There are essential pieces of information that should be in-cluded in all business plans. The basic outline of a success-ful business plan is as follows: Executive summary Market Analysis (Who are

the potential customers and competitors?)

Company profile (History of the company and back-ground of the owners)

Organization and manage-ment structure

Description of Services and/or Products

Marketing and Sales Plan F inanc ia l In format ion

(including balance sheet, income statement and cash flow analysis).

A good business plan is a cru-cial component when applying for a bank loan. The business plan should include all the in-formation highlighted above, as well as how the borrowed money will be repaid.

The Network+ (or N+) certifica-tion is an internationally recog-nized validation of the technical knowledge required of founda-tion-level IT network practition-ers. The CompTIA Network+ and A+ exams can be applied together toward the Microsoft Certified Systems Administrator (MCSA) program, and other corporations such as Novell, Cisco and HP al-so recognize CompTIA Network+ as part of their certification tracks. In December 2014, Salvador Nguema Obama, Maria Antonia Bela Edu and Maria Adoración Bokesa Roca passed the N+ Cer-tification exam. After successful completion of this certification our IT staff now possesses knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network in-frastructure, describe network-ing technologies, basic design principles, and adhere to wiring standards and use testing tools. Although not a prerequisite, it is recommended that CompTIA Network+ candidates have at least nine months of experience in network support or admin-istration or adequate academic training, along with a CompTIA A+ certification. EG LNG’s N+ Certified staff already completed those requirements before sit-ting and passing the exam.

Certification for EG LNG IT Staff

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Energía Local Issue 1 April 2015

The Trainer's Corner: Customer Service

To build a culture of customer service, you require the inspi-ration and the guidance that comes from senior managers that role model the behavior top down. Additionally, people within the organization need to be constantly reminded of the importance of focusing on the customer. Remember that we all have customers, whether it’s your communications between de-partments or associates, ven-dors, internally or externally. Providing excellent customer service will bring benefits to you and the organization. Benefits of excellent Cus-tomer Service: Satisfied Customers Enhanced reputation of the

organization Objectives and Goals are

achieved Improved working relation-

ships Increased job satisfaction People talk about you for

the right reasons What do Customers ex-pect? Customers will tell three or four people about good cus-tomer service, but will tell nine people about bad experi-ences. Think about the service that you provide! Interacting with your customers is more than verbal communication. Listening to your Customers is

very important. Are you lis-tening? Put yourself in the custom-

er's shoes - how might you feel in this situation?

Concentrate on what is be-ing said.

Show you are listening - body language (e.g. nod your head), use appropri-ate facilitators ( "I see“, “OK”, “I Understand”)

Paraphrase what the cus-tomer has said - to demon-strate understanding

Ask questions, if in doubt Write down important de-

tails – very powerful signal Ask for correct spelling of

names, details etc. Listen to what is being

said, - and what isn't! Remember, how would

you feel?

Handling Customer Com-plaints;

One complaining customer actually represents many other customers who had the same problem, but didn’t complain, because that’s true; you should try to uplift t h e m e v e r y t i m e . For every person who actual-ly comes to complain to you, there is a quantum number that won’t come to you. When assisting customers, asking clear and concise questions can help you: Understand the exact

meaning of what you're being told

Find out the real needs of the customer

Check that the customer has understood the infor-mation

Check that the customer agrees with the suggest-ed course of action

“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work”- Steve Jobs (Apple)

Remember,

you never get a second chance to make

a first impression,

Customer Service is

the way we treat people!

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2015 Joint Recruit Training Program EG LNG / MEGPL

Energía Local Issue 1 April 2015

Emergency response is a vital part of any organization, so where do you start? Training! With any training program you must have experienced in-structors, a well-defined train-ing program, and a training (field) facility. In February 2015, EG LNG and MEGPL fire departments joined their resources to provide training for five new Firefighter Trainees in basic firefighting, confined space rescue, and hazardous material emergency response. The two fire departments com-bined their experience, train-ing programs and fire field to accomplish certain goals. Goals such as meeting EG LNG and MEGPL emergency re-sponse requirements along with meeting and/or exceeding National Fire Protection Associ-ation (NFPA) standards. In the fire service, when de-veloping a training program for a group of new “Firefighters”, we call it a “Recruit School”. The main focus of the Recruit School is to bring a group of individuals with different per-

sonalities, backgrounds, ages, and beliefs to come together as a TEAM. For Team is the solid foundation of any Fire Depart-ment. Michael Wilmot, EG LNG Fire Training Coordinator organized and scheduled a four week Re-cruit School training program for the Firefighter Trainees in cooperation with MEGPL fire department. The four week training program consisted of basic courses required by NFPA for Industrial Fire Brigade Members and was in accord-ance with the EG LNG and MEGPL Fire Department Train-ing Matrices. The training program consisted of both classroom and field ex-ercises. Trainees were required to complete daily classroom material, quizzes, weekly final exams, and practical perfor-mance evaluations. Week One Training Course NFPA 472 Hazardous Material Awareness & Operations: Noe Perez, lead instructor, assisted by Michael Wilmot, presented the training for this course. The course provided Firefighter Trainees with the knowledge to fulfill their roles and responsi-bilities as first responders in responding to emergency inci-dents involving hazardous ma-terials. Field scenarios gave the Trainees real-world exercises on the abilities and limitations of those trained at the Aware-

ness and Operations levels. The course emphasizes the importance of never exceed-ing your level of training!

Week Two Training Course NFPA 1006 Confined Space: Michael Wilmot, lead instruc-tor, assisted by Noe Perez presented the training for the course. The course provides the Firefighter Trainees basic knowledge in responding to a confined space incident. Both facilities perform numerous work activities in confined spaces that require rescue readiness from the Fire De-partments. Firefighters must know and understand the hazards of confined spaces, such as the physical and at-mospheric properties. Fire-fighter Trainees were trained

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2015 Joint Recruit Training Program EG LNG / MEGPL (Cont’d)

Energía Local Issue 1 April 2015

on basic knot tying, limitations of rescue equipment, patient packaging, scene size up, and mechanical advantages to en-ter a confined space to either rescue or retrieve a worker. The training was some of the most technically challenging scenarios the Firefighter Train-ees encountered.

Week Three and Four Train-ing Course NFPA 1081 Exterior & Interior Industrial Fire Fighting: Mi-chael Wilmot and Mark Lybrand, lead instructors, pre-sented the training for this course. The course provided Firefighter Trainees with basic firefighting knowledge to be able to respond to an emer-gency incident which can in-volve plant and residential emergencies.

Responding to a fire can be an extremely stressful situation both mentally and physically. The training scenarios provided the experiences and physical demands required during an incident; demands such as wearing Fire Protective Clothing and Self Contain Breathing Ap-paratus (SCBA) which can add an extra 30-40 pounds of weight.

An important part of the train-ing was to provide the knowledge required to know how to conduct a scene size-up of the incident, move fire equipment, advance all types of fire hoses, and deploy porta-ble monitors to protect life, property, and the environment to mitigate emergency hazards.

In conclusion, the five new Firefighter Trainees were suc-cessful in passing the class-room and field exercise re-quirements. We are also glad to report that through all the pulling, pushing, lifting, and

weather conditions, no inju-ries or safety incidents oc-curred.

The combined effort from EG LNG and MEGPL Fire Depart-ments made this a highly suc-cessful venture. EG LNG and MEGPL fire departments shall continue to work together on future training goals to ensure our Firefighters are trained and ready to support each other in the event of a major incident within Punta Europa.

Emergency response is a vital

part of any organization, so

where do you start?

Training!

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Energía Local Issue 1 April 2014

EG LNG Hand Over Six Social Projects in Rio Muni

A Primary School and Teacher’s House in Nkumekieñ

An IT Laboratory in INES Evinayong

A Primary School and Teacher’s House in Micomeseng-Ndong

EG LNG handed over with the Ministry of Mines, Industry and Energy six projects during the month of march 2015.

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EG LNG Hand Over Six Social Projects in Rio Muni

Energía Local Issue 1 April 2015

Preschool in Econowong

Preschool in Micomcom

Preschool In Sendje I

EG LNG handed over with the Ministry of Mines, Industry and Energy six projects during the month of march 2015.

Contact the EG LNG Commercial Department

Tell us about your business and let Energía Local showcase your company

Justino Evuna Akogo Deputy Commercial Director

Cell Phone: 222-531-106 jevuna@eglng.com

Cristian Eteo Botau National Content Coordinator

Cell Phone: 222-580-169 cebotau@eglng.com

José Victor Bikoro Analyst Expeditor

Cell phone: 222-537-704 jvbikoro@eglng.com

Leon Owono Nsue Stock Analyst

Cell phone: 222-293-594 lonsue@eglng.com

Contact EG LNG National Content Contact EG LNG National Content For Training InformationFor Training Information

Tel: 222Tel: 222--580580--169 169

No One Gets Hurt

Today!

Energía Local Issue 1 April 2015

Safety Training

EG LNG will organize in July 2015 a seminar on labor safe-ty for Small, Medium and Mi-cro companies in Malabo. Call 222 580 169 and book your participation.

Vendor Training

Second Quarter: Basic Computing (EBIBEYIN) Third Quarter: Basic Computing (EBIBEYIN) General Business Knowledge (BATA) Fourth Quarter: General Business Knowledge (MALABO)