Herzlich Willkommen Collaboration Technology Day · © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Herzlich Willkommen Collaboration Technology Day

Cisco Confidential 1 © 2015 Cisco and/or its affiliates. All rights reserved.

Herzlich Willkommen Collaboration Technology Day

Frankfurt 04.02.2015

© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

• 09:30 Uhr Registrierung und Willkommenskaffee

• 10:00 Uhr Begrüßung

• 10:15 Uhr Neuerungen und Mehrwerte Cisco Collaboration

• 11:15 Uhr Kafeepause

• 11:30 Uhr Update Cisco Collaboration Endpoints

• 12:00 Uhr Cisco Unified Contact Center

• 12:30 Uhr Gemeinsames Mittagessen/Erfahrungsaustausch


• 13:00 Uhr Live Demonstration Cisco Collaboration

Live Demonstration Cisco Video

• 14.45 Uhr Kaffeepause

• 15.00 Uhr Cisco Collaboration Integration in Business –Applikationen

• 15:45 Uhr Fragen und Diskussion

• 16:30 Uhr Ende der Veranstaltung


Herzlich Willkommen Update Cisco Collaboration-Architecture

Goran Radnic

[email protected]

Systems Engineer Germany Collaboration


• Update CUCM 10.5(2) release

• Cisco Collaboration Edge Architecture

• Cisco Jabber Update

• Cisco Enterprise Agreement for Collaboration

• Update Videoconferencing


CUCM 10.5(2) release


Features 4.X-7.x 8.0.x 8.5/8.6 9.1 (2) 10.x

Virtualization X

BYOD (Jabber on Win/MAC/IOS for voice/video) X X

Video (Unified Voice/Video call Control) X X

Mobility (SNR for Voice and Video) X X X

B2B (SIP URI-Dialing & Expressway) X X X

Central License Management (ELM/PLM) X X X

Bandwidth Management (Locations Based CAC) X X X

Collaboration Edge X X X

Prime Collaboration X X X X

Self Provisioning and Self Care X X X X

TMS scheduling of CUCM resources X X X X

Network-based Recording X X X X


Cisco UCM Release Plan Winter 2014 Summer 2014 Spring 2014 Autumn 2014

Maintenance Release

CUCM 10.5(2) Minor Release

CUCM 10.5

Major Release

CUCM 10.0

Winter 2015 Summer 2015 Spring 2015 Autumn 2015

Major Release

CSR 11.0


• Aligns with CSR 10.6

• Feature Content

IM/P Enhancements

Advanced File Transfer

IM/P Unexpected Disconnect (XEP-0198)

Single Sign On

Install/Upgrade Enhancements

Touchless Install

PCD

Music-On-Hold Scalability

Control of Security Status in Conferences

Security and Continuity

10.5.2 – The release you ought to be on!

• Will replace 10.5(1) as the hardened long life release which can be deployed with confidence

• Supports and Extends the value of collaboration 10.x with innovative enhancements, solution integration (SSO), and enhancing the 10.x work

• Continued Focus on Quality Reduced defect counts, Extended automation

Lower TCO Compliance Flexibility - Multi

Site, Confidence

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=38GL_cda-cNrpM&tbnid=zZIYXbdb0bWyIM:&ved=0CAUQjRw&url=http://tve.co.za/quality&ei=Ry75UqyuG5CA0AGPm4DgAw&bvm=bv.60983673,d.dmQ&psig=AFQjCNHfhETx1IYhylKrD-H5nn008-TVPA&ust=1392148328589975


Description

• Server-side file transfer solution that copies and logs all files transferred

Value

• Required for regulatory compliance

• File sharing between users in one-one, ad hoc group, and persistent chat

Overview

• Files are uploaded and stored in a file repository

• File repository is on a customer-provided external file server

• Audit logging of all uploads and downloads in external database


• New service: Cisco XCP File Transfer Manager

• New GUI pages: File Transfer and File Server

• Jabber: requires 10.6 Older or third-party clients not supported

• CUCM IM&P 10.5.2

• External database: PostgreSQL or Oracle

• External File Server: Linux distribution; serves as file repository


Your Unreceived IMs no longer go to the bit bucket… when you close your laptop without logging off

Changes Include:

• Buffering messages (on unexpected disconnect)

• Delivering Buffered messages (on reconnect prior to timeout)

• Bouncing unreceived messages to sender (post timeout)

• Implemented XEP – 0198

Value

Better IM Integrity, translating to reduced support cost. Improved User Experience.


1) End User SSO now officially supported!

2) Setup Enhancements

• Streamlined SSO Enablement wizard flow on CUCM by removing the need of context

switching between CUCM and IdP UI

• Removed the need of sequence between SSO enablement and Service Activation

• 10.5(1) Wizard Workflow

Enable SSO Save IdP Metadata

locally Browse and Upload

IdP Metadata Download SP

Metadata

Go to IdP : Upload IdP Metadata . Configure IdP

Test

Context

Switch

!!Time Intensive Step!!!!

Timer Expiry : Need to start

from beginning

• New 10.5(2) Workflow

Download SP Metadata Go to IdP : Upload IdP

Metadata . Configure IdP

Enable SSO Save IdP Metadata locally Browse and Upload IdP

Metadata Test

Single Sign On User Experience Enhancements for UCM 10.5(2)

• No Context Switch!

• No Timeout Concerns!

1

2


• More secure data encryption with a dynamic key based encryption

• Support of AES 256 and TLS 1.2 for SIP and SRTP

• End User SSO solution verification

• Tomcat, JDK and RHEL Kernel upgrade

Security


Cisco Jabber Update


Desktop User Experience

Complete Visual Refresh Interaction Design Improvements

Consistent user experience across entire Jabber portfolio Aligns to Cisco collaboration portfolio


Chat & Presence Features Chat Rooms – Room Administration & Moderation

Chat Room – Message Search & UX Enhancements

Chat visual notifications

Chat Do Not Disturb

Spellcheck (Windows 8)

Protocol handler enhancements (XMPP, CiscoIM)

Rich Presence API for custom tab application

Jabber Release 10.5

Jabber for

Windows

Share Enhancements

IM Only screen share

IM Only Group screen share

Remote Desktop Control

Calling Features

Personal Ringtones

Call Statistics (CTRL-SHIFT-S when on a call)

Hunt Groups

Call Pickup

Sharper Video Calls – edge smoothing

HD Audio – G.722 wideband

Self view : resize and move

Plantronics headset call control

Windows control in deskphone mode

User Management

Single Sign On

Reset Jabber

Telemetry data


SAML SSO Conversation window control in deskphone mode Video Desktop Share HD Audio - G.722 Support for call recording and monitoring Localization – 14 new languages Telemetry Reset Jabber (Configuration/Data)

Jabber Release 10.5

Jabber for Mac


Chat & Presence Features

Alert when available

Locations

Print Chat

AutoSave Chat

Conversation Tab reordering

Conversation Tab switching shortcut (CTRL –TAB)

Chat Security Labels [XEP-256]

Group Chats – remove participants

Chat Room Passwords

Jabber Release 10.6

Jabber for

Windows

Share Enhancements

New share menu (Webex & screen share)

File transfer size limit

Advanced File Transfer (AFT)

File Attachments in Group Chats (on prem)

File Attachments in Chat Rooms (on prem)

File transfer compliance & audit

Remote Desktop Control

Calling Features

Calls – Do Not Disturb

Call notifications on other device

Early Mute – mute before answer

Call Statistics Menu item

Sennheiser headset Call control

Audio Device selection

Ring on all devices

Admin & User Management

Single Sign On for Remote Access

Mandatory Upgrades

Flexible Jabber ID (JID) Structure

Security

US Federal Market - FIPS 140-2 Compliance

Information Assurance improvements


Phone mode Advanced File transfer

File Attachments in Group Chats (on prem)

File Attachments in Chat Rooms (on prem)

File transfer compliance & audit

SSO for Remote Access Flexible Jabber ID (JID) Structure

Validate use of AES-256 & TLS1.2 for Next Generation Encryption Custom Contacts [Stretch content]

Jabber Release 10.6

Jabber for Mac


Jabber on Mobile Update


Expanded Deployment Options

SAML Single Sign On support across entire Jabber

portfolio

Note: Cisco® Expressway does not yet support SSO

Phone Only Mode

Hold & resume via shared line

iOS: HD video

Android: Visual design refresh

Android: Expanded device support

Reset Jabber


Feature Alignment

Mobile & Remote Access with Single Sign On

Flexible Jabber ID (JID) Structure

File Transfer

Includes Advance File Transfer support

Telephony Features

BFCP support

Call Park

Audio / video statistics

SRST failover

Location publication (“@ Mobile”)

Messenger: Edit Profile


SSO for Expressway Mobile and Remote Access (MRA)

Jabber at

work Jabber

Anywhere

Jabber at

Home

Jabber at

the café

Inside the Enterprise

Network

Cisco VCS

Expressway

Cisco

VCS

Control

Collaboration

Services

CUCM

Internet

Outside the Enterprise

Network

Perimeter

Secure and Consistent Sign In User Experience Inside and Outside the Corporate Network

Requires: Jabber 10.6 VCS Expressway 8.5 CUCM 10.5.2


Cisco Jabber Guest 10.5


Jabber Guest – Public-to-Enterprise Communications • UC/video sessions into businesses …

from desktop, mobile

• Easily initiate from public web sites,

mobile apps & URLs, e.g. email


Jabber Guest – Addresses 3 Universal Use Cases

Enhance customer interactions

• Add voice, video, and data sharing to your website, email communications, and mobile applications.

Make experts easy to find

• Extend unified communications benefits to the entire ecosystem of an enterprise.

Offer temporary guest access

• Help experts, associates, customers, partners, and suppliers reach your employees.

• Use Case: HR Interviews


Cisco Collaboration Edge Architektur

© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29

Seamless User

Experiences

Simple, Secure

Access

No One Left

Behind

Legacy &

3rd Party

InteroperabilityInvestment Protection

and return on investment

IP4 to IP6, H.323-SIP,

Standards-based

3rd Party Video

Consumer to Business Integrated customer relationships re-imagined

Jabber Guest

Cisco Unified

Communications

Manager

Remote and

Mobile Worker

Access Consistent user

experience outside the

corporate network

Jabber Mobile,

Desktop &

TelePresence

Endpoints

Cloud Services Enterprise flexibility and scalability

WebEx and TelePresence Together,

Service Provider Offerings

Business to Business Secure communications with partners,

customers & suppliers over the internet

Open, DNS-based URI dialing


Unified CM &

applications

Expressway

Firewall Traversal

AnyConnect

VPN

• Layer 3 VPN Solution

• Secures the entire device and it’s

contents

• AnyConnect allows users access

to any permitted applications &

data

• New Offering

• Session-based firewall traversal

• Allows access to collaboration

applications ONLY

• Personal data not routed through

enterprise network


DMZ Enterprise Network

1. Expressway E is the traversal server installed in DMZ. Expressway C is the traversal client installed inside the enterprise network.

2. Expressway C initiates traversal connections outbound through the firewall to specific ports on Expressway E with secure login credentials.

3. Once the connection has been established, Expressway C sends keep-alive packets to Expressway E to maintain the connection

4. When Expressway E receives an incoming call, it issues an incoming call request to Expressway C.

5. Expressway C then routes the call to UCM to reach the called user or endpoint

6. The call is established and media traverses the firewall securely over an existing traversal connection

UCM

Firewall Expressway

E

Firewall Expressway

C

Internet

Outside Network

Media

Signaling


Make voice and

video calls

Instant Message

and Presence

Access visual

voicemail

Search corporate

directory

Launch a web

conference

Share content

Inside firewall (Intranet)

Outside firewall (Public Internet)

Collaboration

Services Internet

DMZ

Expressway

E

Expressway

C

Unified

CM


Protocol Security Service

SIP TLS Session Establishment –

Register, Invite, etc. via UCM

Media SRTP Audio, Video, Content Share,

Advanced Control

(RTP/SRTP, BFCP, iX/XCCP)

HTTPS TLS Logon,

Provisioning/Configuration,

Contact Search, Visual Voicemail

XMPP TLS Instant Messaging, Presence

Unified CM IM&P

Conference Resources

Other UC Infrastructure &

Resources

Inside firewall (Intranet)

Outside firewall (Public Internet)

Expressway

E

Expressway

C

Collaboration

Services

Unified

CM

Internet

DMZ


Cisco Enterprise Agreement for Collaboration


• Kostenoptimiertes Bundles mit

interessantem Einspareffekt

• Lizenzierung je Nutzer oder

Arbeitsplatz

• Ab 1/50 Benutzern für Std/Pro

• Keine zusätzlichen

Serverlizenzen notwendig

• Kombinierbar mit User Connect

Licensing

• Mindestens ein Jahr Cisco

Software Support Service

notwendig (Updates, Upgrades

und TAC-Support für Integrator)

• Einzellizensierung aller Dienste

• Lizenzierung je Nutzer oder

Arbeitsplatz

• Ab 50 Benutzern

• Serverlizenzen bereits

beinhaltet

• Mindestens ein Jahr Cisco

Software Support Service

notwendig (Updates, Upgrades

und TAC-Support für Integrator)

Unified Workspace Licensing User Connect Licensing

• All-in-One Lizenzpaket für das

gesamte Unternehmen für

Sprache und Video

• Ab 2.000 PC-Arbeitsplätzen*

• Lizenzierung erfolgt nur für PC-

Arbeitsplätze

• Keine Lizenzierung analoger

Anschlüsse

• Keine zusätzlichen

Serverlizenzen notwendig

• Mindestens drei Jahre Laufzeit

inkl. Cisco Software Support

Service notwendig (Updates,

Upgrades und TAC-Support für

Integrator)

Enterprise Agreement

Nie wieder Lizenzmangel

und -diskussionen

*Knowledge Worker


• Für Neubeschaffungen und Upgrades bestehender Systeme

• Flexibilität beim Rollout – vollständiger Lizenzzugriff vom ersten Tag

• Kosten- und Preisgarantie für 3 oder 5 Jahre Vertragslaufzeit

• Unlimitiertes Organisations-Wachstum im Preis inbegriffen

• Günstige Finanzierung über Cisco Capital

• Beinhaltet unlimitierte Lizenzen für

Cisco Unified Communications Manager

Cisco TelePresence Video Communication Server

Cisco Expressway-E und Expressway-C

Cisco TelePresence Management Suite

Cisco Jabber Soft Clients (Windows, Mac, iPad, iPhone, Android, SDK)

Cisco Unity Connection

Cisco Unified Attendant Console Advanced

Cisco Session Management Edition

Cisco Emergency Responder 911

• Alle Updates und Upgrades innerhalb der Vertragslaufzeit enthalten

• Lizenzen verbleiben nach Vertragslaufzeit im Kundeneigentum

• Weitere Lizenz-Suiten für TelePresence Multi-Party, WebEx On-Premises Suite, Cloud Conferencing Suite, Prime Collaboration und Customer Collaboration verfügbar

Nie wieder Lizenzmangel

und -diskussionen

*Knowledge Worker


Update Videoconferencing


CMR Cloud

Hosted by Cisco WebEx

Launching Nov 2014

CMR Hybrid

TelePresence on premises plus

Cisco WebEx

Available Now

CMR Premises

TelePresence infrastructure @

Customer Datacenter

Available Now


Simple collaboration

Few video options

Face-to-face meetings

On-premises deployment

Many methods

of collaboration

Spontaneous discussions

Extend to cloud

deployment

Video on any device


Personal Room A personalized, always-available

collaboration meeting resource for every

user – Just Meet – Anytime

Scheduled For reserving conference rooms using

Outlook, using normal work flows, or

via WebEx site scheduling

Instant (One-Click) On-demand, one-click meeting –

Start from Outlook, Jabber or WebEx site

Join on Video or WebEx



Users

Video

In-Meeting

Controls

End-to-End Security

• 1025 Concurrent Users Per Meeting

• Up to 25 SIP or H.323 video conferencing or Lync endpoints

• Up to additional 500 WebEx® video participants in a single meeting

• 500 audio-only WebEx users

• Video 720p 30 fps and content to 720p 5fps with support for

standard (4:3) and widescreen (16:9) content

• Single and multiscreen standards-based telepresence systems

• See all meeting participants in a unified participant list

• Mute, unmute, and drop any participant

• Lock meeting to prevent unintended participants from joining

• Record sessions with video, audio, and content for future viewing


• Previously, conference bridges used for scheduled conferences were connected directly to the call control device without Conductor. In this release they used with Conductor.

• Two approaches for scheduling:

Dedicated bridge - One or more bridges that

are dedicated just for scheduled conferences,

with each bridge in a pool of its own.

Shared bridge - Allow bridges to be used

for non-scheduled as well as scheduled

conferences. In this case resource availability

for scheduled conferences cannot be guaranteed,

as the necessary resources might already be in use

by non-scheduled conferences.


• Improved call capacities are available with the Cisco Multiparty Media 310/320 and Cisco TelePresence Server on Virtual Machine.

• Additional screen licenses must be applied for the increased ports

• Capacity changes:

Media 310/320: 10/20 ports in version 4.0(2.8) -> 12/24 ports in version 4.1

UCS C220 E5-2667v2: 28 ports in version 4.0(2.8) -> 36 ports in version 4.1

UCS C220 E5-2665 / C240 E5-2680: 16 ports in 4.0(2.8) -> 20 ports in version 4.1

UCS C220 E5-2665 BE6K: 8 ports in version 4.0(2.8) -> 10 ports in version 4.1

• For details of these features see the latest release notes and NPI for TelePresence Server Version 4.1 (not released).


UCM CUC IM&P PCP Paging vTS

UCM CUC IM&P PCP Paging

CCX CER

Cond. Expwy-C/E

TMS vTS

“Suite 1” vTS 4.1 only

“Suite 2” CSR 10.6 only

“Suite 3a” CSR 10.6 + 9 (Small VMs)

MM410v Server BE6000S (PRI, BRI, FXO)

BE6000M BE7000M BE6000H BE7000H

pDisk x6

LV1 – RAID5

Single LSI

pDisk x6

LV2 – RAID5

pDisk x6

LV1 – RAID5

Single LSI

pDisk x8

LV1 – RAID5

Single LSI

pDisk x3

LV1 – RAID5

Mobo

ISR 2921-V

UCS E160D M2

pDisk x2

LV1 – RAID1

Single LSI

pDisk x5

LV1 RAID5

Single LSI

pDisk x5 pDisk x5 pDisk x5

ESXi 5.5

ESXi 5.5

ESXi 5.5

UCS C220 M4 UCS C220 M4 UCS C220 M4

UCS C240 M4 UCS C240 M4

UCM CUC IM&P PCP Paging

CCX CER

Cond. Expwy-C/E

TMS vTS

“Suite 3b” CSR 10.6 + 9 (Medium VMs)

ESXi 5.5

LV2 RAID5

LV3 RAID5

LV4 RAID5

vTCS vTCS

Thank you.

Documents

Herzlich Willkommen Collaboration Technology Day · © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Herzlich Willkommen Collaboration Technology Day