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8/9/2019 Hero Service Manual
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HTC CONFIDENTIAL
SM-TP009-0226
Engineering Mobility
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REVISION CONTROL TABLE
REV DATE CONTENTS DEPT REVISED STAGE
1.
2.
3.
4.
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1. INTRODUCTION ....................................................................................................................................................................4
.......................................................................................................................................................5
.....................................................................................................................................................16
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................24
.......................................................................................................................................................................24
........................................................................................................................................25
.............................................................................................................................................31
3. ROM RE-FLASH PROCEDURE ........................................................................................................................................40
........................................................................................40
..........................................................................................................................44
4. DIAGNOSTIC PROGRAM ..................................................................................................................................................46
..............................................................................................................46
5. POWER MEASUREMENT TEST ......................................................................................................................................60
...................................................................................................60
6. COSMETIC INSPECTION CRITERIA...............................................................................................................................65
...................................................................................................................65
.....................................................................................................................................................68
..................................................................................................................................................70
7. GENERIC TROUBLESHOOTING .....................................................................................................................................72
8. GENERIC LABELING PLAN..............................................................................................................................................77
9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................81
...........................................................................................................................................................81
...........................................................................................................................................87
........................................................................................................................89
10. RF ANTENNA SPECIFICATION ...................................................................................................................................90
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1 Introduction
Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
reading this chapter, you will know what feature the product has and basic hardware
operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will
learn how to disassemble and assemble the product. Also, you will know what tools touse and the torque. Please follow the instruction to disassemble the unit to prevent
from damaging the unit.
Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
enter the boot loader mode.
Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
How to use the diagnostic program to perform unit function test
How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
USB etc)Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
leakage test procedure and battery run-down test (Battery Capacity Measurement).
Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
quality inspection criteria, ex. Display, bezel, and housing etc
Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
Regulation label, and battery label etc
Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
list and photos for repairing, including unit and Board level.
Chapter 10: RF Antenna Specification- Reference Spec for RF test.
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1.1 Product FeaturesPlatform
Dimension
Processor/Chipset
Memory
LCD Module
HSPA/UMTS/EDGE/GPRS/GSM Function
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Standalone GPS/ A-GPS (Qualcomm based solution)
GPS
A-GPS
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Ambient Light Sensor
Digital Compass
Motion G-sensor
Digital Camera
Keyboard/Button/Switch
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Notification
Audio
Connectivity & Interface
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Power
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Hanger hole
Accessories
Compatibility Test:
Android GMS applications
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HTC value-added applications
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Regulatory
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1.2 Product overview
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Install the SIM card
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Install the microSD card
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Battery
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Charge the battery
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Resetting the phone
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2 Device Disassembling and Assembling Procedure
2.1 Tool list
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2.2 Disassembling procedure
1. Torx screw-driver T52. Phillips screw-driver 00x403. Flat plastic stick (P/N: RTT-00006)4. Cleaning cloth5. Plastic tweezers6. ESD wrist strap.
7. Oven for rework purpose
Take out the battery cover by followingthe direction of the arrow.
Remove the battery pack by lifting thebattery from the battery compartment asshown.
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1. Loosen 6 screws from the housing atthe location indicated.
2. Insert the flat plastic stick in betweenthe bezel and the housing and thenslide along the housing to separatethe housing and the bezel.
3. Disassemble the housing by followingthe direction of the arrows.
1. Take out the speaker from thehousing by using flat plastic stick.
2. Please follow the sequence and thedirection of the arrows.
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1. Loosen 4 screws from the housingat the location indicated.
2. Take out the microphone rubber.
1. Remove the 3 tapes at the locationindicated.
2. Disconnect the LCM and the touchwindow connector at the locationindicated.
1. Take out the main board by followingthe sequence and the direction ofthe arrows.
2. Remove a part of conductive fabricas shown.
1. Remove the FPC from the mainboard at the location indicated.
2. Lift up the I/O board and disconnectthe connector as shown.
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Disconnect the main camera connectorfrom the main board and take out thecamera as shown.
1. Remove the kapton tape at thelocation indicated.
2. Disassemble the I/O board byfollowing the sequence and thedirection of the arrows.
3. Remove the kapton tape at thelocation indicated, take out the trackball and disconnect the APP FPCconnector at the location indicated.
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1. Remove the mylar and the keypad atthe location indicated.
2. Remove the touch window FPC byusing the flat plastic stick ascarefully as you can (dont bend theFPC or you may crack the solder)
Take out the LCM by following thesequence and the direction of thearrows.
Remove the 76H03900-00M PCB supportfrom the bezel as shown.
Take out the receiver by lifting it up.
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1. Put the bezel into an oven for 25minutes at 60 degree Celsius.
2. Paste protective film to protect theinner side of the touch panel.
3. Put a piece of thin sponge on the topof the protective film as shown.
4. Press down the touch window at thelocation indicated.
5. Disassemble the touch window byfollowing the direction of the arrow
Note: Do not send back the touchwindow if the inner side of the touchwindow is scratched or the FPC isdamaged.
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2.3 Assembling procedure
Paste 76H04135-00M kapton tapeonto the I/O board at the locationindicated
Paste 77H00668-00M LDI label and76H04027-00M conductive doublesided tape onto the I/O board at thelocation indicated.
Tear the kapton tape from USBconnector and paste it at the locationindicated to cover the electroniccomponent.
Paste 76H04309-00M kapton tape atthe location indicated.
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Paste 72H03714-00M &72H03817-00M EMI gasket at thelocation indicated by following theshape of the rigid flex board.
Note: Leave the upper side of the72H03714-00M release tape.
1. Fold the EMI gasket to the backside.
2. Remove EMI gasket fromhousing at the location indicated.
1. Stick 72H03818-00M EMI gasketonto USB connector as shown.
2. Make sure the gasket is attachedproperly on both side of the USBconnector.
1. Connect APP FPC pre assemblyconnector to the I/O board andremove the release tape at thelocation indicated if any.
2. Paste 76H03583-00M kapton tapeand put 36H00764-00M track ball
into the support at the locationindicated.
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Note: Please refer to the left picturesfor the kapton tape location and trackball direction.
1. Assemble the I/O board byfollowing the direction of thearrow.
2. Insert the I/O board under thehook as shown.
3. Make sure you can see the guidepins when you stick another sideof the I/O board.
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4. Paste a kapton tape at thelocation indicated.
Note: Make sure you are using thecorrect I/O board (region ID High /Low) on your device.
Note: Make sure all of the tape,gasket and LDI label are attachedproperly on your main board at thelocation indicated.
1. Connect the I/O board connectorto the main board.
2. Lift up the conductive fabric andthen stick the APP FPC to themain board.
Note: remove the release tape beforeassembly, if any.
3. Stick the conductive fabric to fixthe APP FPC.
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Connect the camera connector to themain board at the location indicated.
1. Insert the touch window FPC intothe location indicated.
2. Assemble the touch window byfollowing the sequence and thedirection of the arrows.
3. Press the touch window firmlyaround as shown in red
Install receiver into the bezel at thelocation indicated.
Note: please make sure the receiversprings toward inside.
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1. Assemble the LCM into the bezelby following the sequence andthe direction of the arrows.
2. Stick the touch window FPC ontothe LCM back side. (Note: Pleasefollow the dotted line as theguide line).
Put the keypad and paste a mylar atthe location indicated.
Stick a PCB support (76H03900-00M)between the receiver and LCM at thelocation indicated.
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Assemble the main board byfollowing the sequence and thedirection of the arrows.
Note: Make sure the main board isinserted under the hook and twoguide pins can be seen afterassemble.
Fasten two screws (72H00724-00MTorque 0.4 +/-0.1 kgf-cm) at thelocation indicated (left picture) and
fasten another two screws(72H02329-00M Torque 0.7 +/-0.1kgf-cm) at another location indicated(right picture).
Note:
1. Connect the touch windowconnector and LCD connector atthe location indicated.
2. Put the microphone rubber(76H03408-00M) at the locationindicated.
Paste a kapton tape (76H03581-00M),EMI gaskets (72H03578-00M) and(72H03580-00M) at the locationindicated. (left, middle and rightlocation)
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1. Assemble the housing byfollowing the sequence and thedirection of the arrows.
Note: Make sure the microphonerubber and the USB connector passthrough the hole.
2. Press down the housing firmly
1. Fasten 5 screws (72H03483-00MTorque 1.0 +/-0.1kgf-cm) at thelocation indicated.
2. Fasten another screw(72H03518-00M Torque 1.0 +/-0.1kgf-cm) at the location indicated
Paste a water sensitive label(77H00668-00M) at the locationindicated.
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Put the battery into the batterycompartment by following thesequence and the direction of thearrows
Put the battery cover back byfollowing the sequence and thedirection of the arrows.
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3 ROM Re-flash Procedure
3.1 ROM upgrade thru RUU (Re-flash Upgrade Utility)
Connect device to PC
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Download ROM Image from SDO
Note: Do not interact with your Android
phone unless the RUU wizard instructs you
to do so.
RUU - 1
RUU - 2
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RUU - 3
RUU - 4
RUU - 5
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RUU - 6
RUU - 7
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3.2 Rom Image upgrade thru SD cardDownload ROM Image from SDO
Format SD card and copy image file to SD card
HEROIMG.NBH
HEROIMG.ZIP
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SD Upgrade 1
Volume
downPower
Home
SD Upgrade 2
Home
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4 DIAGNOSTIC PROGRAM
4.1 List of Diagnostic / OS Mode Test Items
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Test Procedure
Diagnostic
Main Menu/Function Test Menu
Volume Down +
Power
Auto Test
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Display Test (RED/ GREEN pattern)
Display Test (BLUE/ BLACK pattern)
Display Test (WHITE/Color bar pattern)
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LCD Back Light Test
SDRAM Test
SD Card R/W Test
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Vibrator Test
Light Sensor Test
Battery Info Test
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MicroP Test
Jog Ball Test
Button Test
(
)
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G Sensor Test
ROM Checksum Test
Headset Audio Loopback Test
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Speaker Audio Loopback Test
Receiver Audio LB Test
LED Test
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TouchPad Test
Battery Run-down Test
Note:
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OS Mode Test Items
USB Test
Camera Test
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Bluetooth Test BT Headset
Charger Test
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WLAN Test
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GPS Test
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5 Power measurement test
5.1 Main board leakage current Test Procedure
Equipment list
1. Control box
2. 4 colors cable
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3. Jig type: Jig - H
Equipment set up
Jig-H
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2. Set up each button by row A~D
according to product specificationFollowing is an setting for Hero
Button set up matrixMODEL JIG TYPE
A B C D
Hero H 1 3 8 1
It means, press button A1, B3, C8, D1
3. Install jig to device(the photo is for reference only)
Start testing
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Conclusion:
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6 Cosmetic Inspection Criteria
6.1 Classes definition of inspective area
CLASS A
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CLASS C
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CLASS D
IT IS GENERIC COSMETIC INSPECTION CRITERIA FOR ALL PRODUCTS IF THERE HAVE ANY CONFLICT
WITH THESE GENERIC CRITERIONS; PLEASE FOLLOW THE PRODUCT INSPECTION CRITERIA
RESPECTIVELY.
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DLWNS
6.2 Display inspection
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6.3 Main unit inspectionCOSMETIC INSPECTION:
GAP & STEP INSPECTIONS:
OTHERS:
Scratch
Contamination dot/Granule dot/Cave granule
Burr
Imprint mark
Bright mark
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Lint
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7 Generic Troubleshooting
1 Main Unit Does Not Respond to Power Button
2 Touch Panel Does Not Respond to Screen Tap
3 Buttons Do Not Respond
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4 Unusual Vertical / Horizontal lines or partial display
5 Back Light Does Not Turn ON/OFF
6 CF/SD Card cannot be used
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7 PC Connection not possible
8 Battery Pack does not start
9 Battery discharges quickly even after fully charged
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10 Battery Pack does not recharge
11 No Sound from Speaker or Distorted sound
12 No Recorded Sound or Distorted sound
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13 Wireless connection (WLAN/BT) not functioning
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8 Generic Labeling Plan
Main unit
Main unit Regulatory labelHero100
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Main unit Regulatory labelHero130
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Main unit Regulatory labelHero140
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Water Sensitive Label
Tamper Evident Label
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9 Generic Spare Part List and Photos
9.1 SPL for Repair
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Picture for SPL 80H Kernel and Accessories(Part no on picture is for Generic version only, please check SPL for detail per customer)
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Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
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Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
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Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
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Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description
Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
Part No. Part No.
Description Description
Q'ty Q'ty
Repair Code Repair Code
Refurbishment Refurbishment
Return to HTC Return to HTC
N/A
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NOTE:
THE PHOTO OF SPL IS GENERIC AND ONLY FOR REFERENCE, THE COLOR AND APPEARANCE MAY BE
DIFFERENT FROM THE SHIPPED PARTS, IF YOU WANT TO APPLY THOSE PARTS, PLEASE CONTACT
YOUR SERVICE ACCOUNT MANAGER FOR MORE INFORMATION.
AS FOR PICTURE, PLEASE REFER TO THE TABLE AS BELOW.
FOR REFURBISHMENT PARTS, THE TABLE IS FOR YOUR REFERENCE. YOU CAN DO THE
REFURBISHMENT ONLY WHEN YOUR SERVICE MODEL IS ALLOWED TO DO THE REFURBISHMENT.
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9.2 Board Level 2.5 Repairs
Golden
Capacitor
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51H40520-XXM PCBA-MAIN BOARD
P/N Description Location Remark
16H00012-01MGold Cap,0.02F,3.3V,XH311HG IV07E,SEIKO, -
78/89%PAC15 Gold Cap
75H00870-00MConnector SIM Card,8P,2.54Pitch,0.5A,5V,5110817-
SINR21MAM17
SIM FPC
connector
75H00863-00MConnector SD Card,10P,0.9Pitch
,100mohm,0.5A,10V,CIM-H75N2-R41-MAM9
SD card
connector
36H00763-00M Audio Jack,RFQ08350 AAM5Audio Jack
connector
36H00129-00MSWITCH BUTTON,PTS-106,HCH,4.7*4.5*1.65,70/-
20degCMIM6
Volume up
switch
36H00129-00MSWITCH BUTTON,PTS-106,HCH,4.7*4.5*1.65,70/-
20degCMIM7
Volume
down
switch
36H00760-00M Vibrator,BHT-3363,SANYO PAM1 Vibrator
75H00841-00MConnector Others, BATTERY,4P,2.5Pictch,
250092MB004G501ZL,2A,12V,1000mohm,SUYINPACON1
Battery
connector
Photo and Component Location
PAM1
PACON1 PAC15 MAM9
AAM5MIM6MIM7
MAM17
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10 RF Antenna Specification
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