From Students…

…to Professionals

The Capstone Experience

Beta PresentationGlobal Service Desk Mobile App

Team GMBrian Hart

Evan HlavatyMichael Palmer

Sean RabautCorbin Rangler

Department of Computer Science and EngineeringMichigan State University

Fall 2015

Project Overview

• Provide an additional way for users to interact with the Global Service Desk (GSD)

• Allow GSD agents to manage tickets more efficiently

• Streamline the User Agent interaction as a whole

The Capstone Experience Team GM Beta Presentation 2

System Architecture

The Capstone Experience Team GM Beta Presentation 3

Login

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My Tickets

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My Tickets Search/Filters

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Ticket Details

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Find a Resolution

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Ticket Submission

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Ticket Feedback

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IT Service Manager Login

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IT Service Manager

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What’s left to do?

• Code clean up / better documentation

• Project Video

• Keep a look out for bugs

The Capstone Experience Team GM Beta Presentation 13