Suite 102 - 164 Eglinton Ave. East Toronto, ON M4P 1G4tel. 416.637.2155 fax 647.427.4247

infofhl@homecarephs.comPremierTorontoCentral.com

Here is what people are saying about us ..."Margie cared for Mom as well or better than a member of the family could, and proved a stalwart and reliable companion and helper even in difficult situations ... the family was able to enjoy our time with Mom to a much greater extent.”

Mr. H, Client's Son

"I am writing to thank you for your help during the last week. I appreciate your attentiveness to the needs of my mother and finding such a helpful companion for her. We will definitely contact you again as soon as we need your help in the future."

Mrs. C, Client's Daughter

"I wanted to find a role in society that was not predominately profit-oriented, that cared about people. Given my history of taking care of family and friends, and my enjoyment of the quieter, calmer attitude of seniors, caregiving seemed a good choice. I love hearing people's stories and find it good to find out who people are in spite of their problems and limitations.I like that Premier meets with potential clients, keeps a record book in their homes and goes with the caregiver the first visit to introduce them. I also like that if I need to sound off or have a problem, I call Premier and am treated with patience. I feel comfortable giving them input and discussing issues."

Barbara, Caregiver

"I always have had the passion for taking care of elder people. Cargiving, for me, is a very rewarding job. Relating with them and giving care for elderly is what I always wanted to do. I know they need a person like me who can give them understanding and compassionate care in every way, seeing them smile when they feel you meet their needs."

Elisa, Caregiver

"Since 'growing up' I always wanted to take care of my parents and grandparents because in this generation you don't find many people who are as compassionate about families. This is why I had chosen this field, because I enjoy working and socializing with seniors. I enjoy working for Premier Homecare, I think they are a fantastic agency to work for. They are well organized with great team workers."

Shaneeza, PSW Caregiver

“The care-giver you chose for me is not only very competent and professional in meeting my conventional needs, but she has also, gradually, over the months, transformed an extremely disorganized and cluttered apartment into a clean and tidy, safe and secure environment for me, a partially-disabled man in my 80’s."

Mr. M, Client

"My name is Dorothy and I am 88 years old, living alone. I was wondering how long I would be able to carry on with the tasks of day to day living ... I was sent caring, compassionate caregivers to suit my needs, enabling me to remain in the home I love."

Mrs. M, Client

Franchising Opportunites Available - Please call 1.877.884.1181 or visit our website.

Toronto - Central

IndependentlyOwned & Operated

tel. 416.637.2155 fax 647.427.4247Suite 102 - 164 Eglinton Ave. East Toronto, ON M4P 1G4

Toronto - Central

IndependentlyOwned & Operated

PremierTorontoCentral.com

Allow Us to Introduce Ourselves

The home is a comfortable and familiar surrounding, filled with memories and cherished belongings. We truly believe that Home is Where the Heart Is...

Our caregivers are the “cream of the crop,” providing assistance with meal planning and preparation, errands, incidental transportation to appointments, medication monitoring, light housekeeping, laundry, assistance with grooming, dressing, monitoring for bath safety and much more. Our caregivers are Premier Homecare Services employees and are thoroughly screened, bonded and insured with extensive reference, criminal and Department of Motor Vehicles checks.

We accept Veterans Affairs Canada Health Identification Cards and for your convenience we invoice Veteran Affairs directly.

At Premier Homecare Services we meet and assess the needs of each client personally during our free in-home Assessment and remain available to all family members. We are on call 24 hours a day, 7 days a week. All services and schedules are tailored to the needs of the individual client. Our caregivers are available for hourly, overnight, 24 hour ‘awake and alert’ and live-in assignments.

We hope you find the following information valuable and useful. Please feel free to call our office to set up a free in-home Assessment at your earliest convenience. You may also visit our website for a listing of community events and resources or you may contact us with any questions. We would love to hear from you!

Thank you for your interest in Premier Homecare Services. We are pleased to provide you with some introductory information.

We are a Canadian owned and operated company who specializes in Alzheimer’s and Dementia care.

There are many ways to make a safe home environment. Use the following checklist regularly to prevent injuries and emergencies.

HOME SAFETY IS NO ACCIDENTReprinted from The Complete Eldercare Planner

Electric cords are properly plugged in and safely tucked away

Smoke and carbon monoxide detectors are present and have fresh batteries (every six (6) months)

Smoke Alarms are present on every floor in house

Electrical outlets aren’t warm to the touch

The home is well-lit – inside and outsideNight lights are present in hallways, stairwells, bedrooms and bathrooms

Electric heaters are placed away from curtains, rugs and furnishings

Electric appliances are a safe distance from water

Fireplace chimneys are clear of accumulation and checked yearly

Light switches are present at the top and bottom of stairs

Light switches are located near room entrances

Stairwells are well-lit

Stair handrails are present and sturdy

Medications are properly stored and usage instructions are written down

Stairs are marked for visibility with contrasting tape

Floors aren’t slippery or highly polished

Carpeting, linoleum and plastic stair treads are secure

Carpets do not have holes or snags

Carpet edges are securely fastened

“Throw” rugs have non-skid backing to prevent slipping

Water temperature is reduced to prevent scalding

Water faucets are clearly marked hot and cold

House smoking rules are established

Rope ladders are available on upper levels

Stairs and pathways are free of objects

Drawers, doors and windows open and shut easily

Flashlights are available in every room

Glow tape is stuck on key items to identify them in the dark

A first aid kit is available and contains up-to-date supplies.

At Premier Homecare Services we choose to make a positive difference in the lives of our clients and their families. Here is why we stand out from the rest…

Personalized ServiceWe provide free, in-home Assessment Interviews which gives us a clear picture of the lifestyle and personal interests of the client, medications, medical history, emergency contacts, caregiver preferences, and more. We match caregivers to the specific needs of the client, and we personally introduce the caregiver to the client and family.

Commitment to CareWe are committed to the needs of our client and family members and strive to develop trusting relationships with everyone we meet. We specialize in Alzheimer Disease and Dementia care and provide specific training for these.

Caregiver SelectionWe carefully match our caregivers to the specific needs and personality of our clients, and personally introduce the caregiver to the client and family member – a unique difference. We have caregivers who speak a variety of languages and come from a variety of cultural backgrounds. In the rare case the client or family feels the matched caregiver is not meeting their expectations, we do everything to find a caregiver that fits perfectly.

CommunicationWe are available on-call 24 hours a day, 7 days a week. We understand the importance of effective communication with all of those involved in the client’s care and have our caregivers provide daily documentations to the happenings in the home.

Peace of MindOur caregivers are carefully screened, selected, bonded and insured. We provide extensive reference, criminal background, vulnerable sector and Driver Motor Vehicle checks on each caregiver.

Community InvolvementWe are highly involved in the community and act as a valuable resource for families, social workers and health professionals.

THE PREMIER HOMECARE SERVICES DIFFERENCE

Not all of our clients will possess every one of the characteristics mentioned below, and that is alright. Please keep these traits in mind when looking for potential Homecare Services. The simple truth is that we will gladly help anyone who needs non-medical assistance to remain independent in their

own home.

Clients Suitable for Home Care

Hourly Care: There is a minimum of 3 hours, 1 day per week. The schedule will remain the same each week, with the same caregiver visiting. We can provide care in the home, long-term care facility or hospital.

Overnight Care: We provide caregivers who are able to stay overnight at your home.Over the 12 hour period the caregiver is available during the night if assistance is needed, up to 2 times a night and get a minimum of 6 hours of uninterrupted sleep.

Live-In Care: The caregiver lives in the house and assists or takes care of all the required responsibilities needed for independent living. This ensures proper and compassionate care 24 hours a day, any number of days a week.

24 Hour Care: The caregiver is awake and alert and available to provide assistance at all times.

Palliative (End of Life) Care: Our caregivers can assist with companionship and loving, non-medical care through the final transitions.

Respite Care: When the primary caregiver needs assistance or a break, we can help. We can schedule consistent weekly visits or provide temporary care during vacations.

Care Options

Anyone who wants to stay living independently in their own home

Anyone who would benefit from a regular routine

Seniors who are alone and would benefit from companionship

Anyone who typically is in need of a long term caring relationship

Someone who will need help with activities of daily living to remain in their own home

Those who are unable to drive safely or at all

LIGHT HOUSEKEEPING • Dusting & vacuuming • Cleaning the kitchen • Organizing cupboards & closets • Changing linens • Light laundry & Ironing clothes

ERRANDS & TRANSPORTATION • Grocery and clothes shopping • Picking up prescriptions • Making bank deposits • Attending theater and movie events • Dining out for lunch or dinner • Driving to family gatherings & social outings • Handling dry-cleaning • Buying stamps, mail packages • Attending church services

OVERNIGHT SERVICES • Sleep or stay awake overnight • Monitor for wandering • Prepare breakfast in morning

LIVE-IN & 24 HOUR SERVICES (where available) • Include all the above • Office support available 24/7

RESPITE • Short-term, temporary relief to those who are caring for family members, a break for the primary caregiver.

MEDICAL/NURSING SERVICES • Please call for details.

MISCELLANEOUS • Companionship • Conversation • Alzheimer & Dementia Care • Incontinence • Grooming assistance • Monitoring for bathing safety • Medication reminders • Preparing & Cooking fresh meals • Freeze meals in single servings • Cook favourite recipes together • Pet Care • Extra assistance in retirement homes and long-term care facilities. • Supervise home maintenance such as house cleaning services, gardeners, plumbers, etc. • Equipment use: Hoyer lift, wheelchair, slings, etc. • Play board games and cards • Read newspapers & books • Mend clothes • Watch Television • Do crossword puzzles • Answer the phone • Sort mail & bills for paying • Home safety evaluations

PALLIATIVE CARE • Compassionate, non-medical end of life care.

POST SURGERY • Help for yourself or help with your family responsibilities.

LIST OF SERVICESThe following is a list of services that our caregivers are able to perform.

All of the services listed below are non-medical in nature, assisting with the many responsibilities of daily living. We also provide medical/nursing services. We specialize in Alzheimer’s and related dementia care. We provide hourly,

overnight or live-in care. To inquire about a specific task please call our office.

Questions you Should Ask When Looking for a Home Health Care Agency

Does the company provide the services your client or loved one needs? Is the company specialized in dealing with Alzheimer and Dementia Care, or the particular care in question?

Can it assist clients in long term care facilities and retirement homes?

Are the caregivers insured and bonded?

If you don’t like a caregiver can you request a different one?

Does the company know when to bring in other specialists?

Is the company community orientated and actively involved in the community?

Does the company have a track record and testimonials from other clients using the service?

Is there regular communication between the company, caregiver, the recipient and the family?

Are the family and caregivers included when the company develops or changes the care plan?

Is the same caregiver assigned for the duration of the care plan?

Are the caregivers employees of the company and how are they screened?

What if the caregiver becomes sick? Or is on holidays?

Is 24 hour or live-in care available? Is someone available to assist you and your loved one to answer questions after hours or in an emergency?

Does the company carry a pager or cell phone for emergencies and are available even if the office is closed for the day?

Can assessments be done in the hospitals before the client goes home?

Is there a care plan binder in every home for the staff to document?

Is the company Accredited with the Accreditation Canada?