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Galileo for Travel Professionals 1
Contents
Module 1: Introduction ...................................................................... 10
Course Length .............................................................................................................. 10
Method of Instruction ..................................................................................................... 10
Housekeeping ............................................................................................................... 10
Course Book ................................................................................................................. 11
Booking Guidelines ....................................................................................................... 11
Course Objectives ......................................................................................................... 11
Module 2: Getting Started ................................................................. 12
Module Objectives ......................................................................................................... 12
Signing on and off from the Galileo system ................................................................... 12 Launching Galileo Desktop and Signing on to the Galileo System .......................... 12 Signing on to the Galileo System (Focalpoint 3.5 users) ......................................... 14 Keyword .................................................................................................................. 18 Unlocking your sign-on ............................................................................................ 19 Signing off from the Galileo System ........................................................................ 23 Moving between Work Areas ................................................................................... 24
Working with Encode/Decode ....................................................................................... 25 Cities and Airports ................................................................................................... 26 Lands (countries) ..................................................................................................... 27 Equipment (Aircraft types) ....................................................................................... 28 Airlines .................................................................................................................... 29 Regions (states) ...................................................................................................... 31 City Records ............................................................................................................ 32 Sample Encode/ Decode Formats ........................................................................... 33
Locating the Nearest Airport to a City ............................................................................ 34
Working with the Ticketing Date Calculator ................................................................... 35
Accessing Help ............................................................................................................. 36
ASK Travelport .............................................................................................................. 36
Identifying your Pseudo City Code ................................................................................ 37
Scrolling ........................................................................................................................ 38
Using Focalpoint Keyboard Shortcuts ........................................................................... 38
Module Review .............................................................................................................. 39
Module 3: Itinerary Planning ............................................................. 40
Module Objectives ......................................................................................................... 40
Checking Flight Availability ............................................................................................ 41 Galileo Sequencing ................................................................................................. 43 Displaying Flight Details .......................................................................................... 45 Availability Display Options ...................................................................................... 46 Flight Availability Formats ........................................................................................ 49
Contents
Galileo for Travel Professionals 2
Working with Timetable Displays .................................................................................. 50 Timetable Formats .................................................................................................. 51
Booking an Itinerary ...................................................................................................... 54 Booking Class and Seat Availability ......................................................................... 54 Airline Link Indicators .............................................................................................. 56 Selling Seats ........................................................................................................... 58 Selling Seats on Transfer Connections ................................................................... 60 Waitlisting Flights .................................................................................................... 61 Selling Formats ....................................................................................................... 62
Checking Minimum Connecting Times .......................................................................... 63 Displaying Minimum Connecting Times ................................................................... 64
Additional minimum connecting time formats ................................................................ 65
Checking Local Time ..................................................................................................... 66
Module Review .............................................................................................................. 67
Module 4: Building a Booking File ................................................... 68
Module Objectives ......................................................................................................... 68
Entering the Name Field................................................................................................ 69 Passenger Type Codes ........................................................................................... 69 Name Numbering .................................................................................................... 71 Name Remarks ....................................................................................................... 72 Changing the Name Field ........................................................................................ 73 Deleting a Name ...................................................................................................... 73
Entering the Phone Field ............................................................................................... 74 Changing the Phone Field ....................................................................................... 76 Deleting a Phone Field ............................................................................................ 76 Displaying the Phone Field ...................................................................................... 76
Entering the Ticketing Field ........................................................................................... 77 Minimum Entry ........................................................................................................ 77 Ticket Review .......................................................................................................... 77 Ticket Number ......................................................................................................... 77 Changing the Ticketing Field ................................................................................... 78 Deleting the Ticketing Field ..................................................................................... 78 Displaying the Ticketing Field .................................................................................. 78
Received From .............................................................................................................. 79 Changing the Received From Field ......................................................................... 79 Deleting the Received From Field ........................................................................... 79 Displaying the Received From Field ........................................................................ 79
Entering a Form of Payment ......................................................................................... 80 Changing the Form of Payment Field ...................................................................... 81 Deleting the Form of Payment Field ........................................................................ 81 Displaying the Form of Payment Field ..................................................................... 81
Entering an Email Address ............................................................................................ 82 Changing the Email Addresses ............................................................................... 82 Deleting Email Addresses ....................................................................................... 82 Displaying the Email Field ....................................................................................... 82
Linking Entries Together ............................................................................................... 83 Displaying the Booking File ..................................................................................... 83
Contents
Galileo for Travel Professionals 3
Moving agency data using a Client File ......................................................................... 84 Displaying the Agency File ...................................................................................... 84 Moving the Agency File into the Galileo Booking File .............................................. 85
Ending Transaction ....................................................................................................... 86
Ignoring Transaction ..................................................................................................... 88
Retrieving a Booking File .............................................................................................. 89
Module Review .............................................................................................................. 91
Module 5: Optional Booking File Fields ........................................... 94
Module Objectives ......................................................................................................... 94
Entering a Review Booking Field ................................................................................... 95 Changing a Review Booking Entry .......................................................................... 96 Deleting a Review Booking Entry ............................................................................ 96 Displaying the Review Booking Field ....................................................................... 96
Entering a Notepad Item ............................................................................................... 97 Historical and Confidential Notepad Items ............................................................... 98 Changing a Notepad Item........................................................................................ 98 Deleting a Notepad Item .......................................................................................... 99 Displaying the Notepad Field ................................................................................... 99
Entering a Written Address ......................................................................................... 100 Changing a Written Address ................................................................................. 100 Deleting a Written Address .................................................................................... 101 Displaying the Written Address Field ..................................................................... 101
Entering a Delivery Address .................................................................................... 102 Changing a Delivery Address ................................................................................ 102 Deleting a Delivery Address .................................................................................. 103 Displaying the Delivery Address Field.................................................................... 103
Module Review ............................................................................................................ 104
Module 6: Working with Itineraries ................................................ 105
Module Objectives ....................................................................................................... 105
Cancelling Segments .................................................................................................. 105 Cancelling a Booking File ...................................................................................... 105 Cancelling Individual Segments ............................................................................. 106
Changing Dates, Flights and Classes ......................................................................... 107
Direct Selling a Flight .................................................................................................. 109
Entering an Open Segment ......................................................................................... 110
Entering a Surface Sector ........................................................................................... 111
Entering Passive Segments ........................................................................................ 112
Manually Re-ordering Segments ................................................................................. 113
Formats ....................................................................................................................... 114
Module Review ............................................................................................................ 115
Module 7: Passenger Servicing ...................................................... 117
Contents
Galileo for Travel Professionals 4
Module Objectives ....................................................................................................... 117
Entering a Mileage Membership Number .................................................................... 117 Displaying Mileage Membership Data.................................................................... 119 Joint Membership Schemes (Cross Accrual) ......................................................... 119 Changing a Mileage Membership Number............................................................. 120 Deleting a Mileage Membership Number ............................................................... 120 Working with Mileage Membership Number Tier/Status Level ............................... 121
Special Service Requirements (SSR) .......................................................................... 122 Adding an SSR Item .............................................................................................. 123 SSR Infant with a seat ........................................................................................... 125 Displaying Service Information .............................................................................. 125 Changing an SSR Item .......................................................................................... 127 Deleting an SSR Item ............................................................................................ 127 Updating an SSR Item ........................................................................................... 128
Other Supplementary Information (OSI) ...................................................................... 130 Adding an OSI Item ............................................................................................... 130 Displaying Service Information .............................................................................. 131 Changing an OSI Item ........................................................................................... 132 Deleting an OSI Item ............................................................................................. 132
Advanced Seat Reservations ...................................................................................... 133 Seat Availability Maps............................................................................................ 133 Seat Characteristics .............................................................................................. 135 Generic Seating Requests ..................................................................................... 136 Changing a Seat Assignment ................................................................................ 136 Cancelling a Seat Assignment ............................................................................... 137
Enhanced Booking File Servicing ................................................................................ 137 Identifying Servicing Options ................................................................................. 138 Ticket on Departure (TOD) .................................................................................... 139 Displaying Enhanced Booking File Servicing Information ...................................... 141 Changing Enhanced Booking File Servicing Information ....................................... 142 Deleting Enhanced Booking File Servicing Information ......................................... 142 Prepaid Ticket Advice (PTA) ................................................................................. 142 Claiming Agency Incentives (TKI) .......................................................................... 144 Vendor Remarks ................................................................................................... 145 Displaying Vendor Remarks .................................................................................. 146 Changing a Vendor Remark .................................................................................. 146 Deleting a Vendor Remark .................................................................................... 146
Module Review ............................................................................................................ 147
Module 8: Galileo Fares .................................................................. 151
Module Objectives ....................................................................................................... 151
Identifying Classes of Service ..................................................................................... 151 Economy Class ..................................................................................................... 152 Business Class ...................................................................................................... 152 First Class ............................................................................................................. 152
Identifying Fare Types ................................................................................................. 152 Normal Fares ........................................................................................................ 153 Normal Fares ........................................................................................................ 153 Point to Point Fares ............................................................................................... 154 Excursion Fares .................................................................................................... 155
Contents
Galileo for Travel Professionals 5
APEX Fares .......................................................................................................... 156 PEX and Super-PEX Fares ................................................................................... 157 Fare Basis Code Exceptions ................................................................................. 158
Interpreting Fare Basis Codes ..................................................................................... 158 Class Code ............................................................................................................ 159 Seasonal Code ...................................................................................................... 159 Day of the Week Code .......................................................................................... 160 Time of Day Code ................................................................................................. 160 Fare and Passenger Type Code ............................................................................ 161 Maximum Stay ....................................................................................................... 162 Fare Level Identifier ............................................................................................... 162 Miscellaneous Codes ............................................................................................ 162 Recognising Normal Fares .................................................................................... 163 Recognising Restricted Normal Fares ................................................................... 163 Recognising Special Fares .................................................................................... 163
International Fare Display ........................................................................................... 164 Fare Rules ............................................................................................................. 166 Fare Routing ......................................................................................................... 168 Fare Display Search Qualifiers .............................................................................. 169 Carrier Qualifier ..................................................................................................... 169 Journey Type Qualifier .......................................................................................... 170 Passenger Type Code Qualifiers ........................................................................... 171 Combining Search Qualifiers ................................................................................. 174 Follow-up Inputs .................................................................................................... 175 Fare Booking Classes ........................................................................................... 176
Galileo Fares Formats ................................................................................................. 178
Module Review ............................................................................................................ 179
Module 9: Fare Quote and Shopping .............................................. 183
Module Objectives ....................................................................................................... 183
Fare Quote Assumptions............................................................................................. 184
Fare Quote (FQ) ......................................................................................................... 185 Fare Quote Displayed in Linear Format ................................................................. 187
Fare Quote Best Buy (FQBB) ...................................................................................... 189 Rebooking the Itinerary ......................................................................................... 191 No Rebooking Required ........................................................................................ 192 Best Buy by Cabin ................................................................................................. 193
Fare Quote Guarantee ................................................................................................ 195 Statement of Guarantee ........................................................................................ 195 Guarantee General Provisions .............................................................................. 195 Fare Quotes within IATA Europe ........................................................................... 196 Fare Quote Status Codes ...................................................................................... 196
Fare Quote Qualifiers .................................................................................................. 197 Passenger Qualifier ............................................................................................... 197 Passenger Type Codes (PTC) .............................................................................. 199 Segment Qualifier.................................................................................................. 202
Working with Filed Fares ............................................................................................. 203
Fare Quote Formats .................................................................................................... 204
Contents
Galileo for Travel Professionals 6
Focalpoint Shopping ................................................................................................... 205 Booked Itineraries ................................................................................................. 205 Using Search Modifiers ......................................................................................... 209 Without a Booked Itinerary .................................................................................... 211 Using Modifiers to Customise your Search ............................................................ 212 Format Examples .................................................................................................. 212
Module Review ............................................................................................................ 215
Module 10: Managing Booking Files in Queue .............................. 218
Module Objectives ....................................................................................................... 218
Queue Structure .......................................................................................................... 218 Programmatic Queues .......................................................................................... 219 Special Queues ..................................................................................................... 220 Non-Programmatic Queues ................................................................................... 221
Managing Queues ....................................................................................................... 222 Displaying a Queue Count ..................................................................................... 222
Signing in to a Queue .................................................................................................. 223
Status Codes and Advice Codes ................................................................................. 224 Updating Advice Codes ......................................................................................... 225
Working the Queue ..................................................................................................... 227
Exiting the Queue ........................................................................................................ 228
Placing a Booking File on a Queue ............................................................................. 229
Module Review ............................................................................................................ 230
Module 11: Dividing, Repeating Booking Files, History, Booking
File List and Past Dated Bookings ................................................. 232
Module Objectives ....................................................................................................... 232
Dividing a Booking File ................................................................................................ 232
Creating a Repeat Booking ......................................................................................... 236 Repeat all Customer Data (REALL) ....................................................................... 237 Repeat all Segments (RESALL) ............................................................................ 238 Repeat all Customer Data and Segments (REALLSALL) ...................................... 239
Booking File History .................................................................................................... 240
Booking File List .......................................................................................................... 243
Booking File List provides the ability to list live booking files and display them to screen or send them to Queue ............................................................................................... 243
Past Date Quick .......................................................................................................... 245
Module Review ............................................................................................................ 246
Module 12: Galileo Information System and Timatic .................... 248
Module Objectives ....................................................................................................... 248
Galileo Information System (GIS) ................................................................................ 248 Displaying the index .............................................................................................. 248 Displaying a chapter .............................................................................................. 249
Contents
Galileo for Travel Professionals 7
Displaying a page .................................................................................................. 250 Airline chapters ...................................................................................................... 250 GIS Formats .......................................................................................................... 251
Working with Timatic ................................................................................................... 252 Visa information..................................................................................................... 253 Health information ................................................................................................. 255 Country information ............................................................................................... 257 Timatic Formats .................................................................................................... 257
Module Review ............................................................................................................ 258
Module 13: Issuing a Basic Airline Ticket ...................................... 260
Module Objectives ....................................................................................................... 260
Types of airline ticket .................................................................................................. 260
Electronic Ticket .......................................................................................................... 261
What needs to be in the Booking File before I can issue a ticket? .............................. 261
Issuing an e-Ticket ...................................................................................................... 262
Displaying e-Ticket data .............................................................................................. 262
Module Review ............................................................................................................ 265
Appendix A: Answer Key ................................................................ 267
Module 2: Getting Started .......................................................................................... 267
Module 3: Itinerary Planning ....................................................................................... 268
Module 8: Galileo Fares ............................................................................................. 270
Module 9: Fare Quote ................................................................................................ 272
Module 10: Managing Booking Files in Queue ........................................................... 273
Module 11: Dividing and Repeating Booking Files and History ................................... 274
Module 12: Galileo Information System and Timatic .................................................. 275
Appendix B: Client File Plus – Overview ...................................... 276
Customer Data Client Files ......................................................................................... 276
Information Client Files ............................................................................................... 277
Client File Hierarchy .................................................................................................... 277
Client File Formats ...................................................................................................... 278 Line Numbering ..................................................................................................... 279 Transfer Codes ..................................................................................................... 280 Customer Data Client File Examples ..................................................................... 281 Information Client File Example ............................................................................. 283
Appendix C: Working with Galileo 360° Fares in Viewpoint ....... 284
Fare Display ................................................................................................................ 284 Fare Rules ............................................................................................................. 286 Fare Routing ......................................................................................................... 288 Fare Display Search Qualifiers .............................................................................. 289 Passenger Description Code Qualifiers ................................................................. 291
Contents
Galileo for Travel Professionals 8
Fare Quote .................................................................................................................. 296 Storing the Fare .................................................................................................... 301
Fare Quote Best Buy ................................................................................................... 302 Rebooking the Itinerary ......................................................................................... 304
Fare Quote Qualifiers .................................................................................................. 305 Passenger Qualifier ............................................................................................... 306 Passenger Description .......................................................................................... 308 Segment Qualifier.................................................................................................. 310 Working with Filed Fares ....................................................................................... 313
Format Summary ............................................................................. 314
Signing On and Off ..................................................................................................... 314
Encode/ Decode .......................................................................................................... 314 Cities ..................................................................................................................... 314 Lands - countries ................................................................................................... 314 Equipment - aircraft types ..................................................................................... 315 Airlines .................................................................................................................. 315 Regions ................................................................................................................. 315 Locating the Nearest Airport to a Town/City .......................................................... 315
Help ............................................................................................................................ 315
Scrolling ...................................................................................................................... 316
Focalpoint Keyboard Shortcuts ................................................................................... 316
Miscellaneous ............................................................................................................. 316
Flight Availability ......................................................................................................... 317
Timetable .................................................................................................................... 318
Booking File ................................................................................................................ 319 Name .................................................................................................................... 319 Phone .................................................................................................................... 320 Ticketing ................................................................................................................ 322 Received From ...................................................................................................... 323 Form of Payment ................................................................................................... 324 Email ..................................................................................................................... 325 Display .................................................................................................................. 325 Review Booking File .............................................................................................. 326 Notepad ................................................................................................................. 327 Written Address ..................................................................................................... 328 Delivery Address ............................................................................................... 329 Mileage Membership ............................................................................................. 330 SSR ....................................................................................................................... 331 OSI ........................................................................................................................ 332 Advance Seat Assignment .................................................................................... 333 Enhanced Booking File Servicing .......................................................................... 334 Vendor Remarks ................................................................................................... 335
Booking an Itinerary .................................................................................................... 336 Reference Sell ....................................................................................................... 336 Direct Sell .............................................................................................................. 336 Open Segments .................................................................................................... 336 Surface Segments ................................................................................................. 336 Passive Segments ................................................................................................. 337
Contents
Galileo for Travel Professionals 9
Re-ordering Segments .......................................................................................... 337 Cancelling Segments ............................................................................................ 337 Changing Dates, Flights Classes and number of seats ......................................... 337
Ending and Ignoring Transaction ................................................................................ 338
Retrieving a Booking File ............................................................................................ 338
Galileo Fares ............................................................................................................... 339 Fare Display .......................................................................................................... 339 Fare Notes ............................................................................................................ 340 Fare Routing ......................................................................................................... 341 Fare Booking Classes ........................................................................................... 341 Fare Quote ............................................................................................................ 341 Fare Quote Best Buy ............................................................................................. 342 Focalpoint Shopping .............................................................................................. 342 Filed Fares ............................................................................................................ 344
Queues ....................................................................................................................... 345 Working with Queues ............................................................................................ 345
Dividing a Booking File ................................................................................................ 347
Repeat Bookings ......................................................................................................... 347
Booking File History .................................................................................................... 347
Galileo Information System ......................................................................................... 348
Timatic ........................................................................................................................ 348
Galileo for Travel Professionals 10
Module 1: Introduction
This course will provide you with the knowledge and understanding of the Galileo system so that you can provide your customers with a fast and efficient service.
Galileo is a global distribution system referred to in the industry as a GDS or a CRS (computer reservation system). A GDS is used by travel agents to instantly confirm reservations for their customers for airline seats, hotel rooms, car hire and much more.
Galileo is represented in 115 countries, and more than 470 airlines have signed an agreement with Galileo, which means that their schedules and fares are displayed on your screen. There are also approximately 57,000 hotel properties and over 23 car rental companies with whom reservations can be made, giving you the flexibility to integrate air and land arrangements into one Booking File.
Galileo‟s mainframe computer is located in Denver.
Course Length
This course is scheduled for two days for users migrating from another GDS and attending a Moving to Galileo training course, and four days for brand new users attending a Galileo Professional training course.
Method of Instruction
Lecture
Demonstration
Hands on practice
Module reviews
Housekeeping
The following should be noted:
Fire exits
Toilets
Breaks and smoking policy
Communication
Mobile phones
Module 1: Introduction
Galileo for Travel Professionals 11
Course Book
The 13 modules contained in this course book have been developed to explain to you many of the functions and features of the Galileo system, and follow the process of booking a complete air reservation.
You can refer to it during the course, and after training you can use the course book as a reference guide on the job.
Booking Guidelines
Throughout this class, you will be accessing the live Galileo system, and
all reservations that you make take space from a vendor‟s inventory. To prevent loss of sales to a vendor, please follow these instructions:
Book only the dates indicated by your instructor.
Use your name for a passenger name unless instructed otherwise.
Sell only the vendors specified by your instructor.
Be sure to cancel all bookings when instructed to do so.
Important note: Do not use names of famous people when creating Booking Files
Course Objectives
At the end of the course you will be able to:
Sign on and off from the Galileo system and work with encode/decode
Plan an itinerary for your customers
Build a Booking File
Add optional Booking File fields
Work with Itineraries
Add servicing items to a Booking File
Work with Galileo Fares
Fare Quote a Booking File
Obtain fares using Focalpoint Shopping
Divide and repeat a Booking File and interpret history
Manage Booking Files in queue
Access information in the Galileo Information System (GIS) and Timatic
Prepare a Galileo system Booking File for ticketing and issue a basic air ticket
Galileo for Travel Professionals 12
Module 2: Getting Started
You will be using Focalpoint to make air reservations in the Galileo system, and this module covers some basic introductory items to get you started.
Module Objectives
On completion of this module you will be able to:
Sign on and off from the Galileo system and move between work areas
Change your password
Use the Galileo Password reset website
Change your keyword
Work with encode and decode
Locate the nearest airport to a city
Work with the ticketing date calculator
Access the Help facility in the Galileo system
Identify the pseudo city code for your agency
Scroll through screen displays
Use Focalpoint keyboard shortcuts
Signing on and off from the Galileo system
You must sign on and off from the Galileo system at the beginning and end of each working session.
Launching Galileo Desktop and Signing on to the Galileo System
You sign on to the Galileo system using a sign-on code and password.
Note: Your agency manager or Galileo support executive assigns the sign-on code that you will use in your agency.
When to use
Sign on to the Galileo system when you wish work in the Galileo system.
How to use
Module 2: Getting Started
Galileo for Travel Professionals 13
Take the following steps to sign on to the Galileo system.
1. Select the Galileo Desktop icon, and the Logon screen displays.
Screen response:
1. Click on the Start Galileo Desktop button at the bottom of the screen, and the Sign On screen displays.
2.
Screen response:
1. Enter sign-on and password provided by your instructor.
Note: The Galileo system recognises each user by a sign-on code and password. This password is chosen by you or your Galileo support executive and must be between 7-10 characters, and must contain both alpha and numeric characters.
When you have entered your password the system is ready for use.
Screen response:
Module 2: Getting Started
Galileo for Travel Professionals 14
Screen explanation:
Callout: Explanation:
1 Sign-on to 5 work areas completed and today‟s date. Area A is immediately available by default.
2 Time and date of last sign on and identity of work station
3 Front page news which varies day by day
Signing on to the Galileo System (Focalpoint 3.5 users)
If you use Galileo Focalpoint V 3.5 in your agency the sign on process is slightly different
When to use
Sign on to the Galileo system when you wish work in the Galileo system and you are using Galileo Focalpoint V 3.5.
Module 2: Getting Started
Galileo for Travel Professionals 15
How to use
Take the following steps to sign on to the Galileo system.
Note: Your sign on code for this training session will be provided by your instructor.
1. Enter: SON/sign on code
Screen response:
1. Enter password: The password will be provided by your instructor.
Note: The Galileo system recognises each user by a sign on and password. This password is chosen by you or your Galileo support executive and must be between 7-10 characters, and must contain both alpha and numeric characters.
When you have entered your password the system is ready for use.
Screen response:
1
2
3
Screen explanation:
Callout: Explanation:
1 Sign-on to 5 work areas completed and today‟s date. Area A is immediately available by default.
2 Time and date of last sign on and identity of work station
3 Front page news which varies day by day
Points to note:
Your sign on and password is for your use only. If anybody else discovers your password you must change it immediately. To change your password you need to use the following procedure.
Display your sign-on by entering: STD/ZXX (z represents the mandatory qualifier for an agent sign-on and xx represents your agent sign-on)
Module 2: Getting Started
Galileo for Travel Professionals 16
Using your tab key, move the cursor to the PASSWORD field and overtype the asterisk‟s with a new password. There are restrictions on passwords which can be found in ASK Travelport: What are Password Restrictions for my Galileo/Apollo sign-on?
You can press enter once you have entered your new password, you do not need to tab to the bottom of the screen.
You will receive the following response to confirm that your profile has been updated if your change has been accepted.
When you enter your sign on and password, the Galileo system identifies you as a user, and records all transactions you make with your identification.
As part of the system security, it is necessary to change your password every 90 days. The Galileo system will prompt you when a change is required.
If you fail to use your Galileo system sign on for more than 90 days, it will be automatically deleted from the system. If this happens a second level user in your agency can create a new sign on for you.
When you sign on for the first time, the screen response prompts you to enter a new password and also a keyword. Use the tab key to move the cursor to the area marked NEW PASSWORD, and type in your new password. Next, tab to the keyword field and input a 4-6 character keyword which must be different to the password. It is recommended that your keyword is something memorable for example: Mother‟s maiden name, first pets name, first street you lived in.
Module 2: Getting Started
Galileo for Travel Professionals 17
Once you have entered a NEW PASSWORD and KEYWORD, you will be asked to verify the information by entering the information again.
Tab back to the NEW PASSWORD field and re-enter your password and then do the same with your keyword.
Once completed you will see the following screen which means your sign on has been completed and you are now signed in to Galileo.
Module 2: Getting Started
Galileo for Travel Professionals 18
Keyword
How to use If you do not currently know your keyword, once you are signed in to Galileo it is possible for you to reset it. This will mean you will be able to use Galileo Password reset website in the future.
Display your profile: STD/ZXX (z represents the mandatory
qualifier for an agent sign-on and xx represents your agent
sign-on)
Using your tab key, move the cursor to the KEYWORD field and overtype the asterisk‟s with a new KEYWORD. This must be between 4-6 characters alpha and/or numerics. It is recommended your keyword is something memorable for example: Mother‟s maiden name, first pets name, first street you lived in. You need to tab to the tab stop after the USE KYWD N to enter.
You will receive the following response to confirm that your profile
has been updated if your change has been accepted.
Module 2: Getting Started
Galileo for Travel Professionals 19
Unlocking your sign-on
When to use
If the locked field is set to „Y‟ in your sign-on then after 5 incorrect sign on attempts you will be locked out of Galileo. If you know your keyword then you can use the Galileo Password reset to unlock your own sign-on. If you do not know your keyword then a second level authorizer will be able to unlock you sign-on for you.
How to use You can access the Galileo Password reset website using the following URL: http://support.travelport.com/gipwreset/
Module 2: Getting Started
Galileo for Travel Professionals 20
Module 2: Getting Started
Galileo for Travel Professionals 21
Module 2: Getting Started
Galileo for Travel Professionals 22
Once you have completed the information and it has been accepted, you will receive an automated email advising you that you can sign back in to Galileo. At this point you will be prompted for your keyword.
Once you enter your keyword correctly, Galileo will request you to change your password.
You will now be signed back in to the Galileo system.
Module 2: Getting Started
Galileo for Travel Professionals 23
Signing off from the Galileo System
When you are not using your Galileo workstation, you must always sign off so that no one can use it and make transactions with your sign on and password identification.
When to use
Sign off from the Galileo system when you break for lunch or leave at the end of the day.
Note: The system will automatically prompt you to finish any incomplete Booking Files.
How to use
Take the following step to sign off completely from the Galileo system. Enter:
SOF
Screen response:
Module 2: Getting Started
Galileo for Travel Professionals 24
Moving between Work Areas
There are five different work areas in the Galileo system - A, B, C, D, and E. When you sign on, you are automatically placed into area A, but you can move to an alternative area if you wish to do so.
When to use
Move to alternative area, in order to maximise use of the system.
How to use
Take the following step to move to area C.
Enter: SC
Screen response:
Note: For further information on this topic refer to the help pages in the Galileo system, H/SIGN.
Module 2: Getting Started
Galileo for Travel Professionals 25
Working with Encode/Decode
Within the travel industry, codes are used to identify the following items.
Cities and airports
Lands (countries)
Equipment (aircraft types)
Airlines
Regions (states)
Codes are set as an international industry (ISO) standard and are used to:
Find general information
Make reservations
Access fares
Issue tickets
To help you work with these codes, there is an encode/decode function in the Galileo system. To help you find all the information that Galileo is able to encode and decode, remember the word CLEAR:
City codes (and airport codes)
Land (country) information
Equipment (aircraft) types
Airline codes
Region (state) information
Encode entries are used to establish a code, and decode entries to
interpret a code. All entries start with a . (dot), followed by the C L E A R letter representing the information you require, E to encode or D to decode, followed by relevant data. For example:
.CEFRANKFURT (.city encode Frankfurt)
Module 2: Getting Started
Galileo for Travel Professionals 26
Cities and Airports
Each city and airport has a 3-letter city/airport code.
Encode
To establish the city code (encode) for Copenhagen, enter:
.CECOPENHAGEN
Screen response:
Screen explanation:
Detail: Explanation:
CPH M
CPH A
M indicates the city has multiple travel ports
A indicates an airport location
DK ISO country code
Decode
To decode the city/airport code RUH, enter:
.CDRUH
Screen response:
Module 2: Getting Started
Galileo for Travel Professionals 27
Lands (countries)
Each country has a 2-letter ISO country code.
Encode
To establish the country code for Angola, enter:
.LEANGOLA
Screen response:
Decode
To decode the country code JP, enter:
.LDJP
Screen response:
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Equipment (Aircraft types)
Each equipment type has a 3-letter code.
Encode
To establish the code for an Airbus, enter:
.EEAIRBUS
Screen response:
Note: J after the aircraft code indicates a jet aircraft. Other codes are:
H helicopter
P propeller aircraft
T turbofan
S surface transportation
A amphibian
Decode
To decode the equipment code SF3 enter:
.EDSF3
Screen response:
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Airlines
Each airline has a 2-character code.
Encode
To establish the code for Jet Airways, enter:
.AEJET AIRWAYS
Screen response:
Screen explanation:
Detail: Explanation:
9W 2-character airline code
JAI 3-character airline code (for future use)
589 3-digit documentation code
A
G
S
Indicates the carrier is a member of AIRINC
G indicates the carrier is a Galileo participant
S indicates the carrier is a scheduled passenger airline
Note: Other codes may be seen:
D indicates the code is assigned to two carriers (controlled duplicate)
C indicates a non-SITA account
Decode
To decode the airline code NH, enter:
.ADNH
Screen response:
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Airline record
You can establish the head office address of an airline by displaying an airline record. To display the airline record for Thai Airways International (TG), enter:
.ARTG
Screen response:
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Regions (states)
Some countries, such as the USA, Australia and Brazil are divided into states or regions.
To display a list of countries divided into regions, enter:
.RD
Screen response:
To display a list of regions within Australia, enter:
.RDAU
Screen response:
Note: For further information on this topic refer to the help pages in the Galileo system, H/ENCODE.
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City Records
To ensure that your customer‟s journey runs as smoothly as possible, it is your responsibility to give them relevant information about the different airports to which they are travelling.
Take the following step to display a city record for Budapest, enter:
.CRBUD
Screen response:
Note: )> at the bottom of the display indicates that there is more information to be seen. Move down, enter MD to see more.
The city record contains information on the:
Location of the airport in relation to the city centre
Journey time from the airport to the city centre
Transportation available at the airport and approximate costs
Terminals used by all airlines
Airport to airport and terminal to terminal connection times
Minimum airport check in times
Airport facilities
Post office and banking facilities and opening hours
Car parking facilities
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Sample Encode/ Decode Formats
Formats for encode/decode entries may be found in the Help pages.
Cities (H/AIRP)
Format: Explanation:
.CELONDON Encode London
.CDMEL Decode MEL
.CRSIN City record for SIN (Singapore)
Lands - countries (H/AIRR)
Format: Explanation:
.LESRI LANKA Encode Sri Lanka
.LDSE Decode SE
Equipment -aircraft types (H/AIRC)
Format: Explanation:
.EEBEECHCRAFT Encode Beechcraft
.EDF24 Decode F24
Airlines (H/AIRC)
Format: Explanation:
.AEBRITISH Encode airlines beginning with British
.ADSQ Decode SQ
.ARTG Airline record
Regions (H/AIRR)
Format: Explanation:
.RD Display all countries that are divided into regions
.RDUS Display all regions (states) for the USA
.RDUSOR Display name of US state OR
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Locating the Nearest Airport to a City
You may use the Galileo system to locate the airport which is located nearest to a particular town or city which does not have its own airport.
When to use
Check the location of the nearest airport to a city which does not have its own airport.
How to use
Take the following step to locate the airport which is nearest to Walsall located in the United Kingdom. Enter:
C MAP/ UNITED KINGDOM–WWWW
Input description:
Input: Description:
C MAP/ Map function identifier and mandatory separator /
UNITED KINGDOM– Country and mandatory separator –
WWWW Cities/towns beginning with W
Screen response:
Note: The system response indicates that Walsall is 20 miles from Birmingham airport (BHX) and 38 miles from East Midlands Airport (EMA). Scroll down to view additional towns/cities beginning with W.
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Working with the Ticketing Date Calculator
You may use the Galileo system to calculate a date for ticketing purposes and for minimum and maximum stay requirements on an air fare.
When to use
Use the Ticketing Date Calculator to determine a date for fare or ticketing purposes.
How to use
Take the following step to subtract 30 days from 1 June to calculate the date for a fare which has an advance purchase requirement of 30 days. Enter:
TAA/1JUN/30
Screen response:
Sample entries:
Format: Explanation:
TAA/1JUN/30 Subtract 30 days from 1 June
TAA/1JUN/+60 Add 60 days to 1 June
TAA/330 Calculate furthest future date that can be used to make reservations in the Galileo system
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Accessing Help
There is a help facility within the Galileo system to assist you with system inputs and formats. To access Help, type either HELP or H/ followed by the first letter of the subject, the subject name or format. The following are some examples:
Format: Explanation:
HELPT or H/T Display index of subjects beginning with the letter T
H/FARES Display help pages for Fares
H/N. Display help pages for format code N.
H/ Display applicable help pages after an error response
ASK Travelport
ASK Travelport is a free-of-charge online help system available at
www.asktravelport.com
From here access the Galileo on-line Formats guide, as well as questions and answers relating to various Galileo products. If you cannot find the information required, you can always ask a question!.
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Identifying your Pseudo City Code
The Galileo system recognises your agency by a pseudo city code. You may need to know what it is when you telephone the Galileo Service Centre.
Take the following step to find out your pseudo city code.
Enter: C
Screen response:
Note: EA7 is the agency pseudo city code in this example.
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Scrolling
When accessing pages of information such as city records or Galileo information pages, not all information may be visible on one screen. The following scrolling entries are available:
Format: Explanation:
MD Move down
MU Move up
MB Move to the bottom of a display
MT Move to the top of a display
MR Move down and display the remaining lines of a display
Points to note: Galileo Desktop users can use the Page Up and Page Down buttons instead of MU and MD
Using Focalpoint Keyboard Shortcuts
The following are some of the keyboard shortcuts that are available with Focalpoint.
Function: Command:
Clear active window Ctrl + W
Clear all windows Ctrl + S
Focalpoint Replay Ctrl + Y
Move to (activate) window 3 Ctrl + 3
Redirect response to window 2 Alt + 2
Retrieve unsolicited messages Ctrl + U
Exit Focalpoint Alt + F4
Unlock the keyboard Ctrl + R
Zoom active window Ctrl + Z
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished, check your answers in Appendix A: Answer Key.
1. PPT is the 3-letter code for which city
2. What is the 3-letter code for Riga? In which country is it located?
3. What type of aircraft is a DH4?
4. What is the 2-letter country code for Indonesia?
5. Your customer wishes to fly from London to Abu Dhabi with Etihad Airways. What is the 2-letter airline code?
6. Your customer is travelling to SCL. Which city is this, and what is the airport name?
7. How long does it take to travel by express shuttle bus from JFK airport to midtown Manhattan?
8. ORY serves Paris. Where is it located in relation to the city?
9. Which Help pages do you refer to for help with encode/decode entries?
10. Which airports are located nearest to Cadiz in Spain?
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Module 3: Itinerary Planning
To assist your passengers with their travel plans, you must obtain some specific information from them. You need to know:
The date they wish to travel
Where they are travelling from
Where they are travelling to
When the customer contacts you to make their initial enquiry, they may not be clear about the type of journey they wish to make, whether it is by rail or air or road or whatever. You must take control of the conversation and ask specific questions to establish this information.
When you have established that their plans involve air travel, use the Galileo system to check for flight schedules and availability of seats.
Module Objectives
At the end of this module you will be able to:
Check flight availability
Work with a timetable display
Book an itinerary
Check minimum connecting times
Check local time
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Checking Flight Availability
You may check flight availability in the Galileo system for 330 days from today‟s date.
When to use
Make a flight availability entry to check seat availability for your customer.
How to use
Take the following step to check availability for travel from London to Johannesburg on 20 January. Enter:
A20JANLONJNB
Screen response from the Galileo system:
1
2
3 4 5 6 7 9 10 11 12 13 8
Note: If no date is entered the system defaults to today's date.
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Screen explanation:
Callout: Explanation:
1 General availability from the Galileo system for the day of the week and city pair requested for a 24 hour period.
2 Tab to A for more availability
3 Origin airport
4 Arrival airport
5 Local departure time
6 # indicates next day arrival
indicates arrival 2 days later
– indicates arrival previous day
7 Local arrival time
8 Airline code and flight number
Note: The @ symbol next to BD2505 and BD2507 indicates that they are code share flights operated by another carrier.
9 Booking class and seat availability
Note: The order in which booking classes are displayed may be amended to suit your agency's requirements.
10 Not all classes can be displayed on the Focalpoint screen, and # indicates that additional booking classes exist. A follow-up entry can be made to display additional classes.
11 Equipment (aircraft) type
12 Link indicator
Note: indicates that the carrier has inside availability. The carrier is able to identify where the request has come from and return the most up to date and appropriate availability to the display.
13 E-ticketing indicator:
E indicates that e-ticketing permitted
X indicates that e-ticketing not permitted
Blank indicates that no information has been received from the airline
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Galileo Sequencing
Flights shown in Galileo flight availability are displayed chronologically, but there are sequencing rules. The Galileo system displays flights in the following sequence:
1. Direct non-stop flights
2. Direct stopping flights
3. Transfer connections
Direct flights
A direct flight is a service that has the same flight number from origin to destination. It may be non-stop, or it may route via other cities before it reaches its destination.
The number of stops made by a direct stopping flight is shown in the availability display between the city pair. Refer to the following flight availability for travel from Sao Paulo to Fortaleza.
Note: The flight on line 5 makes one stop between Sao Paulo and Fortaleza, the flight on line 6 makes two stops, and the flight on line 7 makes three stops.
More classes
If more classes exist than can be displayed on the first screen of the flight availability, enter A@# line number to reveal them. For example, to display more classes for RG2372 on line 3, enter A@#3
Screen response:
Note: Enter A R to return to the main screen display.
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Transfer connections
A transfer connection is a journey requiring a change of aircraft or flight number at an intermediate point. The city or airport where the change of aircraft takes place is referred to as the transfer point.
A transfer between flights of the same airline is referred to as an on-line transfer, and a transfer between flights of different airlines is referred to as an interline transfer.
Refer to the following flight availability for travel from Frankfurt to Manila.
Screen explanation:
Detail: Explanation:
Line 1 Direct flight from FRA to MNL on LH, stopping once.
Lines 2/3 On-line transfer connection on CX via HKG.
Lines 4/5 Interline transfer connection on LH and TG via Bangkok.
Lines 6/7 On-line transfer connection on TG via Bangkok.
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Displaying Flight Details
The location of intermediate stopping points, together with journey times and departure and arrival terminal information may be found by making a follow-up entry.
When to use
Make a follow-up entry to display flight details to advise your customer of intermediate stopping points on a flight.
How to use
Take the following step to display flight details for LH 788 flight on line 1 of the flight availability display from Frankfurt to Manila shown on the previous page.
Enter: TTL1
Screen response:
Detail: Explanation:
Flight details
Boarding and off points, terminal information, flying time and ground time, aircraft type and e-ticketing indicator.
Flight summary
Total flying time, total ground time and total journey time.
Booking classes
Appropriate booking classes
Note: To display flight details for a booked segment (1), enter TTB1.
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Availability Display Options
There are many ways in which you can reduce the number of flights displayed.
Specifying a departure time
You may specify an approximate departure time. For example for a departure at 1200, enter:
A1JUNLONFRA.1200
Screen response:
Points to note:
Flights are displayed from two hours before the specified time.
A.1200 may be used as a follow-up to update the previous basic availability entry
Specifying a preferred airline
Many passengers are members of an airline‟s frequent flyer scheme, and wish to fly with a specific carrier. For example, to request flight availability for Deutsche Lufthansa (LH), enter:
A1JUNLONDUS LH
The response is from the Lufthansa system, and seats may be sold from the display:
Note: Tab and enter AM LH to display more availability.
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Updating flight availability entries
You may update a flight availability one item at a time, or together in any order. Refer to the following flight availability for travel from London to Amsterdam.
How to use
To update the flight availability entry to specify a departure time of 1500 with KLM Royal Dutch Airlines, enter:
A.1500 KL
Screen response from the KLM system:
Note: Alternatively, you could have included all display options in the initial entry, A1JUNLONAMS.1500 KL
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Checking return flight availability
Once you have advised your customer of outbound flight details, you need to know if they are continuing their journey to another destination, or returning to their origin city.
To check return flight availability from Amsterdam to London with KLM on 8 June, enter:
AR8JUN KL
Screen response:
Note: AR reverses the city pair. If you omit *KL the system reverts back to general availability.
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Flight Availability Formats
Formats for flight availability may be found in the Help pages, H/AVAI.
Formats can be added to the initial entry, or used as a follow up entry when proceeded by A.
Format: Explanation:
A22JUNBRUATH Specified date and city pair
Note: If no date is entered, the system defaults to today‟s date
A15MAYMANPAR.1100 Specified date, city pair and departure time
A23MARSYDSIN*SQ Specified date, city pair and carrier specific display
A23MARSYDSIN/SQ Specified date, city pair and preferred carrier
A# Change availability display to one day later
A#3 Change availability display to three days later
A- Change availability display to one day earlier
A-2 Change availability display to two days earlier
AR Return availability (reverses the city pair)
AR17NOV Return availability for specified date
A.0900 Change availability display to specified departure time
A/BA/UA/AA Change availability to show preference for specified carriers
A Display more flights
A BA Change availability to a carrier specific display
AM BA Display more flights from a carrier specific display
A@H BA Request specific class in a carrier specific display (does not work for all carriers)
AL1 Display last seat availability for specified line number
A.LHR Display availability for single connecting flights via specified airport
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Flight Availability Formats (continued)
ANPAR Display next availability to specified city from the off point of the previous availability display
ABLHR Display availability from a new specified board point
AOCDG Display availability to a new specified off point
A@#2 Display availability of more classes for the specified line number
Working with Timetable Displays
A timetable display can be particularly useful when planning a client‟s itinerary, or to check if a direct flight operates on a route when only transfer connections are shown in an availability display.
When to use
Refer to a timetable display to check the frequency of flights.
How to use
Take the following step to display a timetable for flights from London to Nairobi on 20 March. Enter:
TT20MARLONNBO
Screen response:
1
2 3 4 5 6 7 8 9 10 11 12
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Screen explanation:
Callout: Explanation:
1 Date range. Defaults to approximately 28 days from the specified date.
2 Effective date
3 Discontinued date
4 Day of the week indicator. 1 = Monday, 2 = Tuesday, etc.
5 Origin airport
6 Arrival airport
7 Local departure time
8 # indicates next day arrival
indicates arrival 2 days later
– indicates arrival the previous day
9 Local arrival time
10 Airline code and flight number
11 Equipment (aircraft) type
12 Link indicator
Timetable Formats
Formats for timetable entries may be found in the Help pages, H/TT.
Format: Explanation:
TT10DECLONRIO/RG Timetable display London to Rio 10 December with Varig
TTR Return timetable display
A Move from a timetable display to an availability display for the same date and routing
TT Move from an availability display to a timetable display for the same date and routing
TTL4 Display timetable information for the flight on line 4 of an availability display
TTB3 Display timetable information for segment 3 in a Booking File
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Flight Availability Exercise
Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. If no date is specified in the question, use the date provided on your name card. When finished, check your answers in the Appendix A: Answer Key.
1. Check flight availability from Paris to Frankfurt for travel today.
2. You have a customer who wishes to travel from Bangkok to Singapore during the middle of the day. Display flight availability.
3. What time is the earliest direct flight from London to Sao Paulo?
4. What time is the earliest direct flight on the following day from Sao Paulo to Belem?
5. Display flight availability from London to Sydney. At what time does QF 2 arrive in Sydney
Where does it stop en route, and how long does the journey take?
6. Which Help pages do you refer to for help with flight availability entries?
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Timetable Exercise
Use your study guide and the Galileo system as you work, and write down your entries and answers in the space provided. If no date is specified in the question, use the date provided on your name card. When finished, check your answers in the Appendix A: Answer Key.
1. Currently, on which days of the week does carrier NZ fly from Auckland to Honolulu?
2. Your client wishes to fly from London to Kolkata in approximately six months time. On which days of the week can she fly directly, and with which carrier?
3a. How often does Air Mauritius (MK) fly from London to Mauritius (MRU) during the last week of May?
3b. How often does British Airways fly in the opposite direction from Mauritius to London?
4. Your customer wishes to fly from London to Almaty in Kazakhstan. Which carriers operate direct flights, and on which day do they arrive?
5. Which Help pages do you refer to for help with flight timetable entries?
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Booking an Itinerary
Once you have selected the most suitable flights for your customer, you must check that the required booking class is available, and then make a reservation.
Booking Class and Seat Availability
Airlines show the availability of seats in one of the following displays:
Numeric display
Alpha display
Numeric display
When an airline uses numeric flight availability, the number of available seats follows the booking class code. Refer to the following flight availability for travel London to New York:
The following numbers/letters are relevant to numeric availability:
Number/
Letter:
Explanation:
9 Maximum seat availability (some airlines may specify 7, 4 or 2)
1 - 8 Actual numbers of seat available
0 No seats available – request or waitlist only
C Class closed – cannot sell, waitlist or request
X Class (or flight) cancelled
Note: You will never see more than 9 seats in a flight availability display. If there are more than 9 passengers travelling together, it is considered a “group” booking and seats must be requested from the airline.
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Alpha display
When an airline uses alpha flight availability, a letter follows the booking class code. Refer to the following flight availability for travel from Delhi to Bangkok.
The following letters are relevant to alpha availability:
Letter: Explanation:
A Booking class is available
R Booking class on request
L Waitlist only
C Class closed – cannot sell, waitlist or request
X Class (or flight) cancelled
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Airline Link Indicators
Before you make a reservation, you must link to the airline to ensure that the seat is sold correctly, and that you get the appropriate guarantee. The way that you link to an airline is indicated by the B or C link indicator at the end of the line in the flight availability display.
Refer to the following flight availability for travel from London to Delhi.
The type of link that an airline has with the Galileo system is identified by
the link indicator, and with the majority of airlines you will only receive the appropriate seat guarantee when the seat is sold from a numeric availability.
Important note: If you do not obtain the correct guarantee, the airline has the right to refuse the sale.
Changing alpha codes to numeric
Take the following action to ensure that you get the appropriate seat guarantee from the airline.
When the link
indicator is:
And the availability
display is:
Enter:
B or C Numeric No action required
C Alpha Enter A followed by the carrier code, e.g. A IC
B Alpha Enter either A followed by the carrier code, or AL followed by the line number, e.g. AL2 (last seat availability)
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Non-link airlines
Not all airlines have a link with the Galileo system, and consequently do not have a seat guarantee agreement with Galileo. The availability display will be alpha, and there is no facility to change it to a numeric display.
Refer to the following display:
Note: RE flights are displayed on lines 1 - 2. There is no link indicator and you must sell seats from the alpha display.
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Selling Seats
When you sell seats for your customers be sure to sell from a numeric flight availability, whenever possible.
Note: Adults and children two years and over occupy seats. Infants (under two years) do not. For example, if a family of two adults, one child and one infant are travelling, you must sell three seats. However, if the infant requires a seat, the passenger must pay a child‟s fare, and you would subsequently sell four seats.
When to use
Sell seats from the flight availability display to make a reservation for your customer.
How to use
Take the following step to sell 1 seat in Y class from line 5 of the following flight availability display for Lufthansa:
Enter: N1Y5
Screen response:
Continued on next page
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Screen explanation:
Detail: Explanation:
1. LH 4725 Y 1JUN LHRFRA Flight segment number, carrier code, flight number, date and city pair (airport codes)
HS1 HS action code - have sold 1 seat (inventory adjusted)
SS indicates sold seat (inventory not yet adjusted)
0945 1215 Local departure and arrival times
O Guarantee indicator (option sell - the highest level of sell
E E-ticket indicator (flight is eligible for an e-ticket)
DEPARTS LHR TERMINAL 2, etc
Flight information from the Galileo system
NON- SMOKING FLIGHT Flight information from Lufthansa (contained between asterisks)
OFFER CAR/HOTEL >CAL >HOA
Automatic system prompts to remind you to offer to make car and hotel reservations
Sell indicators:
There are three sell indicators that will be returned.
Indicator: Explanation:
O Option sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.
S Super guaranteed sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.
G Guaranteed sell. No vendor locator will be sent to the Booking File.
Reminder: Be sure to sell from a numeric display.
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Selling Seats on Transfer Connections
When your customer is transferring from one flight to another at a connecting city, you must sell all relevant flights from the availability display.
Refer to the following flight availability display for travel from Sydney to Mumbai, showing various connections.
How to use
Take the following steps to sell 2 Y class seats on SQ232 and AI473 (lines 4 and 5).
1. Change the alpha availability for AI473 on line 5 to a numeric display. Enter:
AL5
1. Sell 2 Y class seats from lines 4 and 5. Enter:
N2Y4Y5
Screen response:
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Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and booking classes do not have seats available. It is quite common for passengers to cancel confirmed seats prior to departure, so airlines maintain a list of passengers who wish to be confirmed if seats become available.
If the status of the flight your passenger wants is waitlist only, when you make an entry to sell seats, your passenger is waitlisted. If the airline is able to subsequently confirm the seat, they advise you by changing the status code in the itinerary and updating the Booking File.
Be sure to cancel seats immediately when your passengers advise you that they are no longer travelling, so that other passengers may have seats confirmed.
Refer to the following flight availability display for Thai Airways.
C class on TG911 on line 1 is showing that no seats area available. To waitlist your passenger, enter:
N1C1
Screen response:
Note: The response from the airline specifies that the flight is waitlisted only. The code LL means waitlist. Carriers apply their own policy with regard to handling waitlisted passengers.
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Interactive waitlist
Some carriers work more proactively with waitlist requests and utilise interactive waitlist.
When an interactive sell is requested and seats are not available, a carrier may respond to the sell entry with either of the following messages:
0 AVAIL/WL OPEN
0 AVAIL/WL CLOSED
If the waitlist is closed there is no further action that can be taken, but if the waitlist is open the seat may be waitlisted with the following entry:
N1Y1LL
Screen response:
Note: W after the arrival time indicates an interactive waitlist.
Selling Formats
Formats may be found in the Help pages. The following are sample entries.
Selling from Availability (H/NAIR)
Format: Explanation:
N1C2 Sell 1 seat C class from availability line 2
N1Y1J2 Sell 1 seat Y class from availability line 1 and J class from connecting flight on line 2
N3S4 Sell 3 seats in S class from availability lines 4 and 5
Booking File display entries
Format: Explanation:
R Display the Booking File
I Display itinerary
Note: Each Booking File field may be displayed individually if required.
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Checking Minimum Connecting Times
The time required to transfer from one flight to another may vary depending on whether a passenger is flying on an international or domestic flight, or whether he is transferring from one airport to another.
A minimum connecting time is agreed and published for each airport by IATA, and is the shortest period of time that may be allowed to transfer between flights, taking into account all factors. All transfer connections shown in a Galileo availability display adhere to the published minimum connecting time.
You can be sure that flights offered as connections on an availability display adhere to minimum connecting times, but when you build an itinerary over a connecting point, you can check that the connecting time is valid. Enter:
@MT
Screen response:
Points to note:
To check specific segments in an itinerary, include the relevant segment numbers in your entry, e.g. @MT3–4.
If the minimum connecting time is not met, the system response advises you to check the appropriate segment numbers.
Ensure airport codes are used
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Displaying Minimum Connecting Times
Minimum connecting times may be checked in the Galileo system without reference to an itinerary.
When to use
Use the formats below to check minimum connecting times when planning your customer‟s itinerary.
How to use
Take the following steps to display the minimum connecting time at Frankfurt for an international flight arrival from London (LHR) on British Airways, connecting to a domestic flight to Berlin on Lufthansa.
1. Enter: DCTFRA-ID
2.
Format: Explanation:
DCT Function identifier “Display Connecting Times”
FRA Airport code where connection is being made
- Separator
ID International sector connecting to a domestic sector
1.
Screen response:
Screen explanation:
Detail: Explanation:
Standard Times
Specified connecting times for domestic and international travel
Exceptions Number of listed exceptions
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Additional minimum connecting time formats
Format: Explanation:
H/DCT Help page for connection times
DCT Display fill-in format screen to check minimum connecting times
DCTLHR*BABA Display connecting times at LHR when BA is arrival and departure carrier
DCTLHR-ID*BABD Display connecting times at LHR for international connecting with a domestic sector with BA as arrival carrier and BD as departure carrier
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Checking Local Time
You may use the Galileo system to check the local time at any city in the world and to determine the time difference with GMT/UTC.
When to use
Check local time at any city in answer to a question from your customer.
How to use
Take the following step to check the local time in Sydney. Enter:
@LTSYD
Screen response:
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. If no date is specified in the question, use the date provided on your name card. When finished, check your answers in Appendix A: Answer Key.
1a. A customer wishes to fly with Philippine Airlines (PR) from Manila to Hong Kong in Y class. Display availability and sell one seat in the correct class on any flight.
1b. Two days later he wishes to travel onward to Bangkok with Thai International (TG) before 1000. Display availability and sell one seat in Y class.
1c. Display your client's itinerary and answer the following questions. What does "HS1" on both sectors signify? Please now ignore your booking.
2a. A customer wishes to travel on United Airlines from Hong Kong to San Francisco and return to Hong Kong two weeks later. He wishes to travel on the earliest direct flights. Sell one seat in Y class on each flight.
2b. What type of aircraft will operate the outbound flight?
2c. On which date will the customer arrive back in Hong Kong? You can now ignore the booking.
3a. You have a client who travels regularly to the Caribbean, and he wishes to travel from London to Bridgetown, Barbados on a direct flight with Virgin Atlantic (VS). He is travelling with his 9 year old daughter. Sell the required number of seats in Y class. (If there are no direct flights on your date, check flights for the nearest date.)
3b. What guarantee indicator did you receive?
3c. Four days later the party wishes to travel from BGI to Los Angeles. There are no direct flights. Book connecting flights via Miami with American Airlines in Y class.
3d. Two days later book seats from LAX to London with United Airlines.
3e. Which of these carriers will respond with a vendor locator if you were to end the booking?
Please ignore your booking.
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Module 4: Building a Booking File
Five mandatory fields are required to complete a Booking File. If all five fields are not present you will not be able to end transaction on the Booking File. The mandatory fields are:
Itinerary
Passenger name
Phone number
Ticketing information
Received from (who gave instructions to make the booking)
Use the word PRINT to remember them:
Phone
Received
Itinerary
Name
Ticket
When you enter any of the mandatory fields (except the itinerary) into the Booking File, Galileo checks that all data is in the correct format. The system responds with an asterisk to acknowledge the entry.
Module Objectives
At the end of this module you will be able to:
Work with the following Booking File fields
Name
Phone
Ticketing
Received From
Form of Payment
Link entries together
Move across agency information using a Client File
End Transaction
Ignore transaction
Retrieve a Booking File
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Entering the Name Field
The Booking File must contain the names of all passengers for whom you are making reservations. You must include infants, even though they do not occupy a seat. A maximum of 99 passenger names may be included in a Booking File.
Note: If you have more than 9 passengers travelling together in a Booking File, it is considered a “group” booking, and seats must be requested from the airline.
When making airline reservations or issuing tickets, the passenger name is added in a specific format:
Family name, first name, title
For example, MR PETER BROWN must be input as BROWN/PETERMR. Use a slash to separate the family name from the first name and title.
Points to note:
Use recognised titles, such as Mr, Mrs, Ms, etc.
Do not use hyphens or spaces
When you do not know the passenger‟s first name, you may use initials.
The passenger‟ name that you enter into the Booking File must be exactly the same as the name shown in the passenger‟s passport.
Passenger Type Codes
When names are added into a Booking File, with the exception of infants, the Galileo system makes an assumption that all passengers are adults. When storing a fare in the Galileo Booking File previously, you would need to specify the passenger type code to obtain the relevant discount on the adult fare. It is now possible to add details of the passenger type code to the name field which will simplify the fare quote process (see module 9 for information on Fare Quote) See H/PTC for a full listing of Passenger Type Codes used in the Galileo system
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You may enter passenger names into the Galileo system individually, or combined into one entry. Name field entries begin with N. The following are sample formats:
Explanation: Format:
To enter a single adult passenger, Mr George Casey
N.CASEY/GEORGEMR
To enter a single passenger using a passenger type code, in this instance C09 for a 9 year old child
N.CASEY/KATEMISS*P-C09
To enter multiple passengers with the same family name, Mr James Brown, Mrs Mary Brown and Miss Anne Brown aged 5
N.3BROWN/JAMESMR/MARYMRS/ ANNEMISS*P-C05
Note: You must specify the number of passengers entered if there is more than one of the same family name
To enter multiple adult passengers with different family names, Mr Mark Knight and Mrs Joanne Schmidt
N.KNIGHT/MARKMR+N.SCHMIDT/ JOANNEMRS
Note: Separate name items may be input in one entry if linked by an end item +
To enter an infant, Miss Lauren Cooper with date of birth 12SEP09
N.I/COOPER/LAURENMISS*12SEP09
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Name Numbering
Names are stored in the Booking File in the order of input and assigned a number. Numbers are used to identify each passenger in order to request items such as special meals or for fare quote. For example, assume the following passengers are travelling:
Mr James Brown and Mrs Emily Brown
Mr Malcolm Jones, Mrs Christine Jones and Miss Amy Jones
Mr Bruce Somerset
Names may be entered as follows:
N.2BROWN/JAMESMR/EMILYMRS
N.3JONES/MALCOLMMR/CHRISTINEMRS/AMYMISS*P-C09
N.SOMERSET/BRUCEMR
The Galileo system acknowledges each entered item with an asterisk. To display the name field at any time, enter:
N
Screen response:
Screen explanation:
Name: Explanation:
Brown Mr and Mrs Brown are passenger numbers 1 and 2. The first number of the name item (1) equates to the first individual passenger number in that item (1).
Jones Mr and Mrs and Miss Jones are passenger numbers 3, 4 and 5. The first number of the name item (3) equates to the individual passenger number in that item (3).
Somerset Mr Somerset is passenger number 6. The first number of the name item (6) equates to the individual passenger number in that item (6).
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Name Remarks
A name remark may be added to a passenger name so that additional information will print on a paper ticket to act as an alert for airline check-in staff.
Children and infants
A child is defined as a person who has reached their 2nd birthday but not their 12
th birthday. When you add a child‟s name, include the title Mstr for
a boy, and Miss for a child.
Include a name remark to print additional information on a paper ticket when it is issued.
Explanation: Format:
To enter an infant, Miss Lauren Brown, with date of birth 21Aug 09
N.I/BROWN/LAURENMISS 21Aug09
To enter a child aged 5 years, Miss Mabel Larkins
N.LARKINS/MABELMISS P-C05
Points to note:
A name remark may be added to any passenger name. Other examples could be the date of birth for a youth passenger, DOB 10JUN90 or COUR to identify a commercial courier.
When an infant is added to a Booking File, a servicing message is automatically sent to all airlines included in the itinerary.
When a child is travelling, an SSR should be manually entered in the Booking File to advise all airlines in the itinerary.
E-Tickets Important note:
When an e-ticket is issued, name remarks are not communicated to the airline, so it is important that an appropriate SSR is added to the Booking File.
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Changing the Name Field
The majority of airlines do not permit name changes to be made after a Booking File has been ended. The name changes shown below are for corrections to names before end transaction.
Explanation: Format:
To change passenger name number 2 to show Mr Oliver Mason
N.P2@MASON/OLIVERMR
To change passenger name number 3 and 4 to show Mr Alistair Bradley and Mrs Kate Bradley
N.P3-4@2BRADLEY/ALISTAIRMR/ KATEMRS
To change a name remark / PTC for passenger 2
N.P2@ P-C07
Deleting a Name
Explanation: Format:
To delete passenger name number 4
N.P4@
To delete passenger names numbers 3 and 4
N.P3-4@
To delete a name remark for passenger 3
N.P3@
Name change on an ended Booking File
The majority of airlines do not permit name changes to be made after a Booking File has been ended. Check in Ask Galileo for If the airline does not permit a name change the system will respond as follows
NAME CHANGE NOT ALLOWED
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Entering the Phone Field
Your agency phone number and your reference must be entered as the first phone item in the booking file, and this is automatically transmitted to all airlines in the Booking File for information purposes.
In addition, you should include home or business contact numbers for your customers.
Note: These may also be transmitted to the airlines in the Booking File, depending on the agreement that each airline has with Galileo.
Phone field codes
The type of phone number is indicated by the letter before the asterisk in the entry. The following are applicable:
Code: Identifies:
T Travel agency phone
H Customer‟s home phone
B Customer‟s business phone
E Customer‟s email address
A Customer‟s accommodation/hotel phone
F FAX
N No phone contact
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Formats
Phone field entries begin with P. The following are sample formats:
Explanation: Format:
To enter your agency name and reference
P.T 01753 679821 WORLD TRAVEL REF GEORGE
Points to note:
Free format text is permitted after the asterisk
The entry assumes the city of your agency location
To enter a home phone number for your customer
P.H 0207 897 7871
To enter a business phone number in another city for your customer
P.FRAB 2278 1912
Note: You may prefix any 3-letter city code to any phone field
To enter an email address for your customer
P.LONE GEORGE.SMITH//GALILEO.COM
Note: The city code must be included, and the conventional email @ symbol is represented by two slashes
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Changing the Phone Field
Any phone field in the booking file may be amended. The following are sample formats:
Explanation: Format:
To change the first phone (agency) field to show 01753 789871 and reference JORGE
P.1@T 01753 789871 REF JORGE
To change the third phone field to show business number 0208 786 7812
P.3@B 0208 786 7812
Deleting a Phone Field
Any phone field in the booking file may be deleted. The following is a sample format.
Explanation: Format:
To delete phone field number 4
P.4@
Displaying the Phone Field
The phone field in the booking file may be displayed as a separate entity if required. Enter:
P
Screen response:
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Entering the Ticketing Field
A ticketing field is required if an air segment is held in the booking file. There are three main types of ticketing entries:
Minimum entry
Ticket review
Ticket number
Note: Only one ticket entry is permitted in a booking file. It is known as a single item field. If entered more then once the error “single Item field” is returned.
Minimum Entry
If the booking file is considered ticketed, the format for a minimum entry is shown as follows:
Explanation: Format:
Minimum entry T.T
Ticket Review
If your customer plans to return at a later date to your agency to pay for their ticket, a future ticketing date must be entered in the booking file.
Explanation: Format:
Future ticketing date T.TAU/10MAY
With added free text T.TAU/10MAY*free text
Note: The booking file will automatically be placed on queue 10 on the specified date for the ticket to be issued. When the ticket is issued the field is automatically updated to show the date and time of issue.
Ticket Number
A ticket number may be included in the ticketing field entry, if required.
Explanation: Format:
To include a ticket number in the minimum entry
T.T 12563728942620
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Changing the Ticketing Field
The ticketing field in the booking file may be amended. The following are sample formats:
Explanation: Format:
To change the ticketing field to show a new review date of 5 September
T.@TAU/5SEP
To change the ticketing field to show a ticket number
T.@T 125364783922254
Deleting the Ticketing Field
The ticketing field may be deleted, but the Booking File contains an air segment it may not be ended until a new ticketing field is entered.
Explanation: Format:
To delete the ticketing field T.@
Displaying the Ticketing Field
The ticketing field in the booking file may be displayed as a separate entity if required. Enter:
TD
Screen response:
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Received From
A received from field is required in a Booking File when it is originated, and also each time it is retrieved from the Galileo system and subsequently amended. The field should contain the name or reference of the person who gave you the instruction to make the booking or to make any changes to it. The received from field is stored in history.
Explanation: Format:
To enter a received from Miss Bridges
R.MISS BRIDGES
If a customer has made the booking, and they are the only passenger in the booking file
R.PSGR
Note: Only one received from field is permitted in a Booking File. It is known as a single item field.
Changing the Received From Field
The received from field in the booking file may be amended. The following is a sample format:
Explanation: Format:
To change the received from field to show Sam Brown
R.@SAM BROWN
Deleting the Received From Field
The received from field may be deleted, but the booking file may not be ended until a new received from field is entered.
Explanation: Format:
To delete the received from field R.@
Displaying the Received From Field
The received from field in the booking file may be displayed as a separate entity if required. Enter:
RV
Screen response:
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Entering a Form of Payment
The form of payment field indicates how the passenger will pay for their air ticket.
It is not a mandatory Booking File field, but it is a required item if a ticket is to be issued, so it is good practice to include it with the required mandatory booking file entries.
Note: The form of payment may also be added to a Booking File as a ticketing modifier prior to ticketing.
The following are sample form of payment formats:
Explanation: Format;
Cash F.S
Cheque F.CK
Invoice F.INV (free text invoice number)
Non Ref F.NONREF (non-refundable without reference to the issuing agency)
Miscellaneous F.MS (free text)
Credit card AX373900000000000 expiry 12/12
F.AX373900000000000/D1212
Note: The form of payment field is a single item field.
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Changing the Form of Payment Field
The form of payment field in the Booking File may be amended. The following is a sample format:
Explanation: Format:
To change the form of payment field to show cash
F.@S
Deleting the Form of Payment Field
The form of payment field may be deleted.
Explanation: Format:
To delete the form of payment field
F.@
Displaying the Form of Payment Field
The form of payment field in the booking file may be displayed as a separate entity if required. Enter:
FOP
Screen response:
Note: XXXXXX appear in place of the credit card number as part of data protection.
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Entering an Email Address
Although an email address can be added in the phone field, there are also specific email formats.
The following are sample Email formats:
Explanation: Format;
Add a mail „to‟ address [email protected]
Add a mail „from‟ address [email protected]
Add or change email comment to first email address.
MC.1@HAVE A HAPPY HOLIDAY
Changing the Email Addresses
Explanation: Format:
Change the 2nd
email address [email protected]@YAHOO.COM
Add or change email comment to first email address.
MC.1@HAVE A HAPPY HOLIDAY
Deleting Email Addresses
Explanation: Format:
Delete 1st email address MT.1@
Delete 2nd
email comment MC.2@
Displaying the Email Field
To view the email field Enter:
EM
To send emails see Ending Transaction section of this module.
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Linking Entries Together
Items for different Booking File fields may be input as one entry if linked by an end item +.
For example, the following items may be linked together, each separated by + and entered as one item.
N.2JONES/MICHAEL/JANEMRS
P.LONT 01753 278761 WORLD TRAVEL REF GEORGE
P.LONH 01494 458541
R.JONES/MR
T.TAU/10MAY
F.AX373900000000000/D1212
Screen entry:
Displaying the Booking File
The entire Booking File may be displayed. Enter:
R
Screen response:
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Moving agency data using a Client File
It is possible to have frequently used information stored in a Client File and move it into the Booking File using one entry.
Information is stored for the travel agency in an Agency File. Information related to a corporation could be stored in a Business File and information for an individual traveller in a Personal File. This section will demonstrate how to move your agency information such as the agent phone number into a Galileo system Booking File
Displaying the Agency File
C
Screen response:
All lines in the Client File are numbered. Any line numbers with an N after them are for information purposes only and cannot be moved into a Booking File. Any lines with the Y suffix can be moved into the Booking File. O is an optional line and R is a related line
Concentrating on the Agency File above, lines 3, 15, 16, 104 and 105 will move into the Galileo Booking File when the Agency File is moved
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Moving the Agency File into the Galileo Booking File
Take the following steps to move information contained in the Agency File into Galileo system Booking File
CM/+ PAUL
Format: Explanation:
CM/ Agency File move identifier
+ PAUL Append PAUL as agent reference to agency phone field
System response:
On redisplaying the Booking File all the lines from the Agency File with a Y suffix have been moved in
For more information on Client File, refer to appendix A. On line learning is available free of charge at http://support.galileo.com/sgc/lms or contact your account manager for details on classroom based Client File courses
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Ending Transaction
When you have completed the Booking File you must end transaction to store the reservation details in the Galileo system.
When you end transaction the Galileo system checks that the following details are correct:
All mandatory fields are included
The itinerary is in chronological order
The number of passenger names matches the number of seats booked
If any of the details are incorrect, the system displays a message to indicate the action you must take in order to end the Booking File satisfactorily.
To end transaction, enter:
E
Screen response:
Points to note:
When a Booking File is ended for the first time, a unique 6-character record locator is automatically assigned to it by the Galileo system.
End and Retrieve
If you wish to save data, and re-retrieve the Booking File immediately to continue work on it, enter:
ER
End and Mail
Save data and also send copy of itinerary to default email addresses. (First email address stored)
EM
Save data, re-retrieve the Booking File, and also send copy of itinerary to default email address.
ERM
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Vendor Locators
When the Booking File is ended, vendor locators will be received from airlines that have option sell and super guaranteed sell.
Refer to the following Booking File
Screen explanation:
Detail: Explanation:
Segment 1 - guaranteed sell: G No vendor locator received
Segment 2 - option sell: O Asterisk indicates vendor locator has been received from the airline
Segment 3 - super guaranteed sell: S
Asterisk indicates vendor locator has been received from the airline
To display the vendor locators received from the airline, enter:
VL
Screen Response
Screen explanation:
Detail: Explanation:
1A*ZUUTPI/23AUG Vendor locator received from Air Mauritius (MK). 1A is Amadeus system.
TP*CEMY8S/23AUG Vendor locator received from TP
Note: Vendor Locators can be added manually to passive bookings with the entry RL.xx*LOCATOR (xx is the two letter airline code.)
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Ignoring Transaction
When you are creating or amending a Booking File, all reservations and details can be ignored at any time before end transaction.
Important note: If you are originating a Booking File all details will be lost.
To ignore transaction, enter:
I
Screen response
Ignore and Retrieve
If you are working on a retrieved Booking File, you may ignore any changes and re-retrieve the Booking File in its original state. Enter:
IR
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Retrieving a Booking File
Once you end transaction on a Booking File it is stored in the Galileo database. There are various ways to subsequently retrieve the Booking File from the system for review or further update.
Note: Although the booking may still be displayed on your screen it is no longer "live" in your work area.
The Galileo system secures your Booking Files to your agency by using your office pseudo city code. Other agencies are not able access your passengers bookings.
Those agencies that have more than one office location have a different pseudo city code for each, but are group coded by the Galileo system. This allows you to retrieve Booking Files from your own pseudo city, or any pseudo city (branch office) with which your office is group coded.
Booking Files may be retrieved by:
Family name
Date and name
Flight and name
Booking File record locator
The following are sample formats:
Retrieve by: Format:
Family name from your own pseudo city
–DRAKE
Date and family name 15DEC–MASON
Flight and name TG887/12JUL–KNOWLES
Record locator 2VP45T
To retrieve a Booking File made by a branch office of your agency
B–BARNARD
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Similar names list
If you retrieve a Booking File by name, and there is more than one passenger of the same name, the Galileo system displays a similar names list. For example:
Screen response:
Points to note:
Each Booking File is numbered across the screen
X indicates a cancelled Booking File
To display the required Booking File, select the appropriate item number, e.g. 2
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Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name card.
1. Book 1 seat in Y class from London to Bangkok on Thai Airways International (TG), returning 7 days later back to London on Eva Airways (BR).
Use your own name.
The passenger‟s secretary Miss Chen contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.
Your customer‟s home phone number is 01666 568654.
Your customer‟s business number is 01865 783554.
Form of payment is cheque.
Tickets will be collected seven days before departure. Enter a ticketing review date in the Booking File.
End transaction. Make a note of the record locator.
Note: Your instructor may require you to use this Booking File in subsequent modules.
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2. Book 2 seats in Y class from London to New York on Delta Airlines (DL), returning 14 days later.
Use your own name:
1 adult
1 child aged 9 years
1 infant aged 18 months
The passenger‟s secretary contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by Mary as the agency reference.
Your customer‟s home phone number is 01753 4987621.
Your customer‟s business number is 0208 743 7155.
Enter an email address, to send the itinerary. Use your.name @galileo.com
Form of payment is American Express card 373900000000000, expiry date 12/12
Tickets will be collected seven days before departure. Enter a ticketing review date in the Booking File.
Before you end the transaction, answer the following questions:
What guarantee indicator is shown on each segment and what does it identify?
End Transaction. Make a note of your locator.
Note: Your instructor may require you to use this Booking File in subsequent modules.
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3. Create a Booking File for two passengers, 1 adult and a child (7 years), using your own family name. Reserve seats from Singapore to Hong Kong in Y class on Cathay Pacific (CX) or United Airlines (UA), and return 7 days later. Mr Hung calls to make the reservation.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by Mary as the agency reference.
Enter a business telephone number for the adult passenger in your Booking File.
Enter form of payment as Non Ref.
Enter a future ticketing date 7 days from today.
End Transaction. Make a note of your locator.
Re-retrieve the Booking File, and make the following changes to it.
Change the business phone number to 01242 754343.
Add a home phone number for your passenger - 01666 505666.
End Transaction. Make a note of your locator.
Note: Your instructor may require you to use this Booking File in subsequent modules.
4. Retrieve the Booking File that you created earlier in exercise 1.
Miss Chen calls to advise you that your customer has now decided to pay for their tickets with American Express card 373900000000000 which expires December 2012. Change the form of payment previously entered in the Booking File.
When your instructor is satisfied with your work, end transaction. Be sure that you have a note of the record locator. The Booking File will be used in the next module.
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Module 5: Optional Booking File Fields
When you create a Booking File you may then want to add further information, other than the mandatory fields and form of payment detailed in the previous module. This information is purely for reference and information in your office, and airlines are not able to view these details.
When you enter any of the optional fields into the Booking File, the Galileo system checks that data is in the required format, and the system responds with an asterisk at the end of the entry.
Module Objectives
At the end of this module you will be able to:
Work with the following optional Booking File fields
Review Booking
Notepad
Written Address
Delivery Address
Below is an example of a Booking File that contains an example of each of these optional fields.
Screen explanation:
Detail: Explanation:
RBKG Review Booking
DLVR Delivery address
ADRS Written address
NOTE Notepad
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Entering a Review Booking Field
Follow up actions that you have to take with your customer should be entered in the review booking field. The review booking field reminds you what you need to do in the future concerning your customer‟s booking, such as issuing hotel vouchers or booking car hire.
The Booking File will automatically be placed on queue on the specified date to remind you to take the required action.
Note: The review booking field should not be used as a reminder to issue a ticket, and a future ticketing date should be entered in the ticketing field, T.TAU/…..
When to use
Enter a review booking item to remind yourself to take some future action regarding your customer's booking.
How to use
Review booking file entries begin with RB. Following are sample formats:
Explanation: Format:
To issue hotel vouchers on 11November
RB.11NOV ISSUE HOTEL VOUCHERS
Place review booking item on queue 40 on 11 November
RB.11NOV/Q40 CHECK PSGR HAS VISA
The system responds with an asterisk.
Points to note:
The Booking File will automatically be placed on queue 12 at 0700 on the specified date as a reminder for the action to be taken.
A maximum of 10 review booking file entries may be added to a Booking File, provided each has a different date.
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Changing a Review Booking Entry
A review booking item may be amended to change the date, or the free text message. The following is a sample format:
Explanation: Format:
To change the first review booking file field, to show a date of 20 November and to issue car hire vouchers
RB.1@20NOV ISSUE CAR HIRE VOUCHERS
Note: When you amend the date of a review booking entry, you must retype the free text, otherwise it will be deleted.
Deleting a Review Booking Entry
A review booking item may be deleted. The following is a sample format.
Explanation: Format:
To delete review booking item 4
RB.4@
Displaying the Review Booking Field
The review booking field may be displayed as a separate entity if required. Enter:
RB
Screen response:
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Entering a Notepad Item
The notepad field is a multiple item field, and may be used to store general information in the Booking File for in-house agency use.
When using the notepad function, type the entry in free text in the way that you would usually write a note to yourself or a colleague. In this way, you and your colleagues will have a record of actions taken in a booking file.
Notepad entries can be added as a simple free text messages, or they can be grouped into categories for display purposes by using secondary qualifiers for various items such as car hire or hotel accommodation.
A maximum of 999 entries are permitted in a Booking File.
When to use
Enter a notepad item to record actions taken in a Booking File.
How to use
Notepad items start with NP. The following are sample formats:
Explanation: Format:
Advised passenger that ticket does not permit refund
NP.ADVISED PSGR REFUND NOT PERMITTED
Advised passenger that hotel requires a deposit
NP.H SHERATON HOTEL AMS REQUIRES A DEPOSIT
Note: A secondary qualifier H is used to identify a hotel item. Similar notepad items may be grouped together for display purposes
Note: When a notepad item is entered, your sign on and date and time are automatically recorded with it.
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Historical and Confidential Notepad Items
A historical notepad item may be stored in the Booking File history by using the qualifier H
A confidential item may be created by using the qualifier C Confidential notepad items may only be viewed by your branch office.
When to use
Enter a historical notepad item so that it will be stored in Booking File history.
Enter a confidential notepad item so that it may only be viewed by your branch office.
How to use
The following are sample formats:
Explanation: Format:
Advised passenger that hotel must be guaranteed, entered as a historical item.
NP.H PSGR ADVISED THAT HOTEL MUST BE GUARANTEED WITH CC
Cash payment only, entered as a confidential item.
Note: This notepad item can only be viewed in the agency in which it was created. Branch offices cannot view it.
NP.C CASH ONLY DO NOT ACCEPT CHEQUES
Changing a Notepad Item
A notepad item may be amended to change the free text message. The following is a sample format:
Explanation: Format;
To change the free text of the second notepad item
NP.2@NEW TEXT
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Deleting a Notepad Item
A notepad item may be deleted. The following is a sample format.
Explanation: Format;
To delete notepad item 3 NP.3@
Displaying the Notepad Field
The notepad field may be displayed as a separate entity if required. Enter:
NP
Screen response:
Explanation: Format;
Lines 1 and 2 Basic notepad items
Lines 3 and 4 Notepad items with H secondary qualifier, to identify hotel items
Line 5 Notepad item with C secondary qualifier to identify a car item
Line 6 A historical notepad item
Line 7 A confidential notepad item
Points to note:
To display notepad items with H qualifier, enter NPH
To display notepad items with C qualifier, enter NPC
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Entering a Written Address
The written address is the full mailing address to which correspondence or documentation to your customer must be sent. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a maximum of five sub-fields are permitted. The address must start with an alpha character, and an indication of a postcode is mandatory.
When to use
Enter a written address in a Booking File to record the mailing address for your customer.
How to use
The following is a sample format:
Explanation: Format:
Passenger‟s mailing address
W.MR A JACOBS 10 THE STREET BENSON OXFORDSHIRE P/ OX97YE
Note: Each sub-field is separated by an asterisk, and the postcode identified with P/
Note: A postcode is a mandatory item in a written address field. If your customer does not have a post code, P/ must be entered as the last item to satisfy the system requirement.
Changing a Written Address
A written address may be amended to change the free text message. The following are sample formats:
Explanation: Format:
To change the detail of a mailing address
W.@MR B GUNNER 27 THE STREET OXFORD P/OX7 9RE
To change the detail of the second sub-field of a mailing address
W.@2 25 THE STREET
To insert an additional sub- field after existing sub-field 3
W.@/3 OXFORDSHIRE
Note: Additional sub-fields may be inserted, provided the maximum number of sub-fields does not already exist
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Deleting a Written Address
A written address or individual sub-fields may be deleted. The following are sample formats.
Explanation: Format:
To delete an entire written address
W.@
To delete the third sub-field W.@3
Displaying the Written Address Field
The written address field may be displayed as a separate entity if required. Enter:
AW
Screen response:
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Entering a Delivery Address
The delivery address is different from a written address and is a more general address or location to which documents are to be hand-delivered, perhaps by a courier. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a maximum of six are permitted. A postcode is optional.
When to use
Enter a delivery address in a Booking File to record the address to which documents must be hand-delivered to your customer.
How to use
The following is a sample format:
Explanation: Format:
Passenger‟s delivery address
D.MR A JACOBS RECEPTION GROUND FLOOR SHELL BUILDING
MANCHESTER
Note: Each sub-field is separated by an asterisk
Changing a Delivery Address
A delivery address may be amended to change the free text message. The following are sample formats:
Explanation: Format:
To change the detail of a delivery address
D.@MR B GUNNER FINANCE OFFICE SHELL MAIN OFFICE
CHEPSTOW
To change the detail of the second sub-field of a delivery address
D.@2 BUILDING 3
To insert an additional sub-field after existing sub-field 3
D.@/3 FIRST FLOOR
Note: Additional sub-fields may be inserted, provided the maximum number of sub-fields does not already exist
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Deleting a Delivery Address
A delivery address or individual sub-fields may be deleted. The following are sample formats.
Explanation: Format:
To delete an entire delivery address
D.@
To delete the third sub-field D.@3
Displaying the Delivery Address Field
The written address field may be displayed as a separate entity if required. Enter:
AD
Screen response:
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Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name card.
Retrieve the Booking File that you created in exercise 1 of the module review in Module 4.
1. You have advised your client that anti-malarial drugs are recommended for travel to Thailand. Enter this in the Booking File as a general notepad item.
2. You must remember to call your customers in two weeks time to advise them of hotel rates in Bangkok. Enter a review booking file item, to appear on your personal Queue.
3. Your passengers already hold travel insurance. Add a historic notepad item to the Booking File using a secondary qualifier I (insurance).
4. What is the entry to display all notepad items in your Booking File?
5. You made an error, and you remember that you must contact your customers tomorrow regarding hotel rates in Bangkok. Amend the review booking file item accordingly.
6. Air tickets are to be mailed to your customer‟s home address. Add the following written address to your Booking File: 10 The Street, Matlock, Derbyshire, DE1 7YH (hint: do not forget the name as the first line of the address)
7. Amend the ticketing review date to 14 days before departure.
When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the reservation.
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Module 6: Working with Itineraries
You will often need to modify the itinerary in a Booking File. The passenger may request a change because of business requirements, or for personal reasons. Additionally, you may need to change the itinerary yourself to amend a booking class code, or to obtain a link guarantee.
Module Objectives
On completion of this module you will be able to:
Cancel segments, whether all or part of an itinerary
Change a date, class or flight number
Direct sell a segment
Input open segments and surface sectors
Enter passive segments for ticketing purposes
Manually re-order a segment
Cancelling Segments
You may cancel all or part of an itinerary.
Cancelling a Booking File
To cancel a Booking File, you must cancel the whole itinerary.
When to use
Cancel the whole itinerary when your customer advises you that he no longer wishes to travel.
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How to use
Take the following step to cancel the itinerary for your customer. Enter:
XI
Explanation: Format:
Cancel the whole itinerary XI
Note: To complete the cancellation process, it is necessary to add a received from field, and end transaction. The Galileo system will respond with EOK and the record locator.
Cancelling Individual Segments
You may wish to cancel individual segments in an itinerary.
When to use
Cancel an individual segment when your customer‟s plans change.
How to use
Take the following step to cancel individual segments for your customer. Sample formats:
Explanation: Format:
Cancel segment 2 X2
Cancel segments 2, 3, 4 and 6 X2–4.6
Note: A hyphen indicates through, and a dot indicates and.
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Changing Dates, Flights and Classes
Many changes required to itineraries are minor alterations as such, changing the date of travel or booking class code for a particular flight. It is possible to cancel the original segment and rebook the correct flight, or alternatively you may use a „quick change‟ cancel and rebook entry.
When to use
Use a quick change entry to make an alteration to your customer‟s itinerary. Refer to the following partially created Booking File:
How to use
Take the following step to change segment details for your customer. Sample formats:
Explanation: Format:
Change the date of segment 1 to 3 June
@1/3JUN
Change segments 2 and 4 to H class
@2.4/H
Change the booking code to H class on all flights
@A/H
Change the booking code to M class on segments 2, 3 and 4
@2–4/M
Note: A hyphen indicates through, and a dot indicates and.
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Changing the number of seats booked
It is possible to amend the number of seats booked when you are creating a Booking File. Often you will book one seat for a customer only to discover than you should have booked two!
Explanation: Format:
Change the number of seats booked to 2 for all segments
@A/2
Points to note:
This function is not available with all airlines, and you may receive an error response UNABLE - DUPLICATE SEGMENT
You cannot use this format when you are working with a Booking File that has previously been ended. You must create a new Booking File if there are additional passengers to be booked, or divide the existing Booking File if you wish to reduce the number booked.
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Direct Selling a Flight
You can sell seats on a flight without first obtaining an availability display. When a passenger frequently travels on the same flight, or you have recently checked flight schedules, you do not necessarily need to check availability each time you book, because you know the flight number.
When to use
Use a direct sell entry to make a reservation on frequently booked flights.
How to use
Take the following step to sell 2 seats in Y class on Virgin Atlantic (VS) flight 7 on 8 December, from London Heathrow to Los Angeles. Enter:
0VS7Y8DECLHRLAXNN2
Input description:
Input: Description:
0 Segment (sell)
VS7Y Flight number and booking class
8DEC Travel date
LHRLAX City pair (airport codes)
NN2 Request 2 seats
Note: Airport codes must be used in a direct sell entry.
Screen response:
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Entering an Open Segment
An open segment is a flight segment on which the passenger has yet to make a reservation. For example, a business traveller may wait on the outcome of a business meeting before making a firm reservation to travel.
Note: An open segment is included in when a fare is quoted, and a flight coupon will be issued.
When to use
Enter an open segment in an itinerary to indicate that the passenger intends to fly that sector, but has yet to make a reservation.
How to use
Refer to the following Booking File. The passenger is travelling on business and has made reservations for transatlantic travel, but is unsure when he will fly from JFK to LAX.
Take the following step to enter an open segment for travel from Los Angeles to New York with American Airlines in Y class. Enter:
0AAOPENYLAXNYCNO1
Screen response:
Additional sample formats:
Explanation: Format:
Open segment specifying a date
0BAOPENC10MAYLHRCPHNO2
Open segment with no specified carrier
0YYOPENYFRAROMNO3
Note: YY indicates no specified carrier
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Entering a Surface Sector
Your passenger may travel part of their journey by means other than air. This must be identified in the itinerary as a surface sector.
When to use
Add a surface sector to your itinerary when your customer is travelling by road, rail or sea between two cities.
How to use
Refer to the following Booking File. The passenger is flying to Zurich on a business trip. She will then hire a car and drive to Vienna before flying back to London.
Take the following step to add a surface sector between Zurich and Vienna. Enter:
Y
Screen response:
Points to note:
ARNK is an acronym for ARrival Not Known
The surface segment is placed automatically between segments 1 and 2
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Entering Passive Segments
Passive segments are held in a Galileo booking file for information and ticketing purposes only.
For example, your passenger may make reservations directly with an airline, but as they have an account with your travel agency they want you to issue their ticket. In order to issue a ticket in the Galileo system, there must be a Booking File.
If you sell a seat, your passenger would be holding two reservations for the same flight. This is known as a duplicate booking, and the airline can cancel both reservations.
When to use
Enter a passive segment to issue a ticket for your customer.
How to use
Refer to the following flight availability.
Take the following step to enter a passive segment for 2 C class seats for TG917 on line 2. Enter:
N2C2AK
Screen response:
Points to note:
AK status identifies a passive status
The segment could also be added to the booking file using a direct “sell” entry, 0TG917C10JUNLHRBKK AK2
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Manually Re-ordering Segments
If your agency is set up for automatic segment placement, flight segments will automatically be placed in chronological order in the Booking File, no matter in which order they are booked.
If your agency is not set up automatic segment placement, the following formats may be used to re-order segments in an itinerary.
Explanation: Format:
Move segment 6 to follow segment 3 /3S6
Move segment 3 – 5 to follow segment 2
/2S3-5
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Formats
Direct Sell (H/NAIR)
Format: Explanation:
0UA907Y1DEC LHREWRNN2 Direct sell 2 seats in Y class on specified flight
0UA907Y1DEC LHREWR LL2 Interactive waitlist 2 seats in Y class on specified flight
Open Segments (H/SOS)
Format: Explanation:
0CXOPENYHKGBKKNO2 Open segment with 2 seats in Y class for specified city pair
0TGOPENY12MARLHRBKKNO2 Open segment with 2 seats in Y class for specified city pair and date
Surface Segment (H/ARNK)
Format: Explanation:
Y or 0A Surface segment
Passive Segments (H/SRS)
Format: Explanation:
0UA907Y1DEC LHREWRAK2 Add passive segment for specified flight
N1C3AK Add passive segment, one seat in C class from specified line number
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Module Review
Use your study guide and the Galileo system as you work, and the date provided on your name card.
1. Book 2 seats in Y class from Belfast to London on BMI (BD) in the early afternoon.
Use your own name and one other passenger name.
The passenger contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.
Enter a minimum entry in the ticketing field.
One day later, book 2 seats in Y class on Lufthansa on the latest flight of the day from London to Frankfurt.
Your customer will take a train from Frankfurt to Zurich. Enter a surface sector.
Enter an open segment from Zurich to London for travel in Y class on British Airways, 7 days after the date of the original flight from Belfast.
When your instructor is satisfied with your work, end transaction.
Make a note of your locator.
The Booking File will be used in the next exercise.
2. Retrieve the Booking File you created in the previous exercise.
Use a change entry to change the date of the Belfast to London segment to the previous day.
Use a change entry to change the Lufthansa flight to H class.
Direct sell 2 seats in Y class on BD 086 from London Heathrow to Belfast, 14 days after the date of the beginning of the journey.
When your instructor is satisfied with your work, end transaction.
The Booking File will be used in the next exercise.
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3. Retrieve the Booking File you created in the previous exercise.
Cancel the whole itinerary.
End transaction.
4. Your customers have booked flights directly with Gulf Air. Create a Booking File with passive segments in AK status for ticketing purposes.
GF002 Y class London to Bahrain
GF007 Y class Bahrain to London
Use your own name and one other passenger name.
The passenger contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.
Enter a minimum entry in the ticketing field.
When your instructor is satisfied with your work, end transaction.
Make a note of your locator.
5. Retrieve the Booking File you created in the previous exercise.
Cancel the whole itinerary.
End transaction.
6. Check with your instructor and cancel any unwanted Booking Files that you created in module 4.
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Module 7: Passenger Servicing
Many passengers have individual preferences and requirements when they travel. To ensure good customer service, you must advise the relevant airlines of these requirements at the time that you make reservations.
Module Objectives
At the end of this module you will able to work with the following items in a Booking File:
Mileage Membership
Special Service Requirements (SSR)
Other Supplementary Information (OSI)
Advanced Seat Reservations
Enhanced Booking File Servicing
Vendor Remarks
Entering a Mileage Membership Number
Most airlines have frequent flyer or mileage membership schemes to encourage customers to fly with their airline. If your customer has a mileage membership number, that number must be entered in the Booking File.
The number is transmitted to the airline when the booking is ended, and appropriate mileage will be credited when travel takes place.
When to use
Add a mileage membership number to the Booking File to ensure that your customer is credited with air miles when he travels.
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How to use
Refer to the following Booking File:
Mr John Richards has mileage membership number A56789 with United Airlines. Take the following step to add it to the Booking file. Enter:
M.P1/UAA56789
Note: As there is more than one passenger in the Booking File, the entry must be passenger related.
Input description:
Input: Description:
M. Function identifier
P1/ Passenger number and mandatory separator
UAA56789 Airline code and membership number
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Displaying Mileage Membership Data
Mileage membership data is not stored in the “face” of the Booking File, and is contained in a separate area.
When to use
Display the mileage membership field to view data.
How to use
Refer to the following Booking File:
Take the following step to display the mileage membership field. Tab to the prompt, or enter:
MM
Screen response:
Joint Membership Schemes (Cross Accrual)
Many airlines offer joint membership schemes, and a customer who is a member with one airline, can also accrue mileage when he flies with another. For example, Emirates (EK) and Sri Lankan Airlines (UL) have a joint scheme.
This scheme is referred to as cross accrual, and before you add a mileage membership number to a Booking File, you should check for any existing agreement to ensure that the membership number is forwarded to the appropriate airline (provided they are present in the itinerary).
When to use
Check joint membership agreements when you have different carriers in your Booking File.
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How to use
Take the following step to display the membership accrual table for United Airlines. Enter:
M UA
Screen response:
Note: To enter a UA mileage membership number into a Booking File containing BD and LH segments, enter:
M.UAA6789/BD/LH
Changing a Mileage Membership Number
There is no entry to change a mileage membership number in a Booking File. You must delete the appropriate item, and re-enter the correct number.
Deleting a Mileage Membership Number
A mileage membership number may be deleted. The following are sample formats.
Explanation: Format:
To delete all mileage membership numbers for all passengers
M.@
To delete mileage membership information for passenger 2
M.P2@
To delete mileage membership information for AA for passenger 2
M.P2 AA@
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Working with Mileage Membership Number Tier/Status Level
Many airlines assign a tier or status level to a mileage membership number which indicates the level of membership that the passenger has attained, such as gold, platinum, executive, etc.
The appropriate tier level may be included with the mileage membership number entry in the Booking File and is transmitted to the airline. It enables the airline to determine eligibility for requests such as waitlist or upgrade.
The following are sample formats.
Explanation: Format:
Add UA mileage membership number for passenger 2,
indicating tier level Gold.
M.P2/UA123456A*-G
Add LH mileage membership number for passenger 3, cross accrual with BD, indicating tier
level Executive.
M.P3/LH654321/BD*-E
Points to note:
The tier level component of the mileage membership number is optional, although it is good practice to include it with the entry if you have the information available.
The mileage membership display shows the tier level if applicable
Screen example:
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Special Service Requirements (SSR)
A service request that requires an action by an airline is defined as an SSR (special service requirement). The airline needs to be aware of the passenger‟s requirements in advance of travel in order to make the necessary arrangements.
There are many types of SSRs that you may need to request for your customers. The following are some examples:
Special meals
Excess baggage
Wheelchair assistance
Language assistance
Bassinet/carry cot
Presence and age of a child
Infant with a seat
Unaccompanied minor (a child travelling alone who requires airline crew assistance)
Ticket numbers (for some carriers)
In addition, for travel to many destinations, airlines require information regarding passports, forms of identification and phone contacts to be used in emergency situations.
Standard codes are used to describe the type of service required, and a
list of SSR programmatic codes is contained in GC*605/32. There are
example formats in the Help pages, H/SSR. Codes may require:
Additional text
No additional text
Optional additional text
Note: Entries must be segment and passenger related, otherwise the request will automatically be transmitted to all airlines in the Booking File for all passengers.
Manual SSR Items
Not all requirements may be entered in a Booking File using a programmatic code, and some items must be entered as a manual SSR.
Refer to the Help pages H/SSR for example entries.
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Adding an SSR Item
When to use
Add an SSR to the Booking File to organise a service request for your customer.
How to use
Refer to the following Booking File.
Take the following step to add a diabetic meal for Mrs Kaur (passenger 2) for all three flights on the itinerary. Enter:
SI.P2/DBML
Input description:
Input: Description:
SI. Function identifier
P2/ Passenger number and mandatory separator
DBML Diabetic meal SSR code
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Take the following step to request language assistance for Mr Singh (passenger 1) on the Qantas flight from Bangkok to Sydney (segment 3). He speaks only Hindi. Enter:
SI.P1S3/LANG SPEAKS ONLY HINDI
Input description:
Input: Description:
SI. Function identifier
P1 Passenger number
S3/ Segment number and mandatory separator
LANG Language assistance SSR code
SPEAKS ONLY HINDI
Mandatory asterisk and free text
Take the following step to advise QF ticket numbers. These must be entered individually for each passenger. Enter:
SI.P1S3/TKNM 93212345678903
SI.P2S3/TKNM 93212345678914
SI.P3S3/TKNM 93212345678925
Note: Generally, when tickets are issued in the Galileo system ticket numbers are automatically transmitted to airlines participating in the Booking File. However, on occasion you may be required to enter them manually in the Booking File, either as an SSR or OSI, depending on the requirements of the airline. The check digit for each ticket must be included.
SSR Child
The SSR entry for CHLD informs airlines of the presence of a child passenger. The child's birth date may be added. The Airline does not recognise there is a child in the booking from the name.
Entry for child, with optional date of birth.
SI.P2/CHLD*07APR05
Input: Description:
SI. Function identifier
P2/ Passenger number and mandatory separator
CHLD Child passenger SSR code
*07APR05 Mandatory * and date in format DDMMMYY
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SSR Infant with a seat
The SSR entry for Infant with a seat informs the airline and infant passenger normally seated on the adults lap will require a seat and pay the Child fare.
Entry
SI.P2/INFT*02AUG09
Input: Description:
SI. Function identifier
P2/ Passenger number and mandatory separator
INFT Infant with a seat SSR code
*02AUG09 Mandatory * and date in format DDMMMYY
Displaying Service Information
Service information is not stored in the “face” of the Booking File, and is contained in a separate area.
When to use
Display the service information to view data.
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How to use
Refer to the following Booking File:
Take the following step to display service information. Tab and enter:
SI
Screen response:
Screen description:
Flight
segment:
Explanation:
1 (VS) Requesting DBML for passenger 2
2 (TG) Requesting DBML for passenger 2
3 (QF) Requesting language assistance (LANG) for passenger 1
Advising ticket number (TKNM) for passenger 1
Requesting DBML for passenger 2
Advising ticket number (TKNM) for passenger 2
Advising ticket number (TKNM) for passenger 3
Note: NN is an action code requesting the relevant service from each airline.
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Changing an SSR Item
Generally, there is no entry to change an SSR item. You must delete the original item, and re-enter a new one.
The only change that is permitted is to the free format text of an item. The following is a sample format:
Explanation: Format:
To change the free text of an SPML item
SI.P1/SPML@ NO EGGS
Deleting an SSR Item
SSR items may be deleted. The following are sample formats.
Explanation: Format:
To delete a seafood meal for passenger 2
SI.P2/SFML@
To delete all SSR items for all passengers on segment 2
SI.S2@
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Updating an SSR Item
When a reply is received from an airline confirming an SSR request, you should advise your customer, and update the Booking File to acknowledge the confirmation.
When to use
Update the Booking File when you have advised your customer of a confirmation.
How to use
Refer to the following Booking File. Advice code KK indicates that the diabetic meal has been confirmed by VS and QF.
The advice code must be changed to a status code HK. The following is a sample format.
Explanation: Format:
Change status of all segments, SSR and seats
@ALL
To update advice KK to status code HK for segments 1 and 3 (DBML) only
SI.S1.3/DBML@HK
Note: Refer to Module 10: Managing Booking File in Queue for more information.
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Advance passenger information
Transmission of passenger data in a Booking File to an airline takes into consideration security and immigration procedures. Information stored in a Booking File using the following SSR keywords may be communicated to customs and immigration authorities.
Keyword: Explanation:
SSR DOCS Passport information
SSR DOCO Visa information
SSR DOCA Destination address or home address
Refer to the Help pages H/SSR for example entries. Also refer to ASK Travelport
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Other Supplementary Information (OSI)
Additional information that an airline needs to be aware of in order to handle a passenger efficiently is defined as an OSI. The airline does not need to make any advance arrangements, but needs to know certain facts.
The following are some examples of information communicated as an OSI:
VIP
Elderly passenger / Child
Ticket numbers (for some carriers)
Adding an OSI Item
When to use
Add an OSI to your Booking File to forward information to an airline.
How to use
Refer to the following Booking File.
Take the following step to add an OSI item to advise both airlines that Jane Goddard is a director of Swires in Hong Kong. Enter:
SI.YY VIP GODDARD/JANE DIRECTOR SWIRES GROUP HONG KONG
Note: YY identifies all airlines in a Booking File.
Input description:
Input: Description:
SI. Function identifier
YY Carrier code
GODDARD/JANE.… Mandatory asterisk and free text
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Take the following step to advise CX ticket numbers.
SI.CX 16012345678906 GODDARD/JANE
SI.CX 16012345678910 GODDARD/SARAH
Displaying Service Information
Service information is not stored in the “face” of the Booking File, and is contained in a separate area.
When to use
Display the service information to view data entered.
How to use
Refer to the following Booking File:
Take the following step to display service information. Enter:
SI
Screen response:
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Changing an OSI Item
An OSI item may be amended to change the free text that it contains. The following is a sample format.
Explanation: Format:
To change the free text of the second OSI item
SI.2@CX VICE PRES SWIRES HONG KONG
Deleting an OSI Item
OSI items may be deleted. The following are sample formats.
Explanation: Format:
To delete item 1 SI.1@
To delete items 3 and 5 SI.3.5
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Advanced Seat Reservations
The majority of passengers have a preference as to where they wish to sit on board an aircraft, and will ask for their seat assignments to be pre- booked.
Some airlines provide a seat availability map to allow you to select your seat numbers, and others will only allow you to make a generic request.
Note: For a list of airlines and the service they offer refer to GC 200/6.
Seat Availability Maps
Many airlines provide access to a seat availability map, identifying seat numbers which are available to be assigned to your customer.
When to use
Access a seat availability map to assign specific seat numbers to your customers.
How to use
Refer to the following Booking File.
Continued on next page
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Take the following steps to display the seat availability map for segment 1 (American Airlines), and sell required seat numbers.
1. Enter: SA S1
Screen response:
Callout: Explanation:
1 Header line, detailing AA flight number, aircraft type and number of available seats in Y class.
2 Seat column letters
3 Seat characteristics
4 Space indicates that seat number already allocated
5 Seat characteristics
6 Seat row numbers
1. To assign seats 32A and 32B for segment 1 enter: S.S1/32A-B
Input description:
Input: Description:
S. Function identifier
S1/ Segment number and mandatory separator
32A-B Seat numbers 32A and 32B
Note: A hyphen indicates through, and a dot indicates and
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Screen response:
Seat Characteristics
To display a list of seat characteristics, enter:
SC
Screen response:
Note: To display the characteristics for a specific seat number (32A) from a seat availability map, enter SC 32A
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Generic Seating Requests
For those airlines that do not offer a seat availability map, you can make a request specifying a general seating area.
When to use
Make a generic request when the airline does not provide a seat availability map.
How to use
Take the following step to request no smoking aisle seats for segment 2, Air Jamaica (JM). Enter:
S.S2/NA
Input description:
Input: Description:
S. Function identifier
S2/ Segment number and mandatory separator
NA Seat characteristics, no smoking aisle
Screen response:
Changing a Seat Assignment
Seat assignments may be changed. The following are sample formats.
Explanation: Format:
To change the assigned seat number for passenger 2, segment 1 to 18A
S.P2S1@18A
To change the seat assignment for passenger 1 to 18B for all segments
S.P1@18B
To change to no smoking window seats for all passengers for all segments
S.@NA
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Cancelling a Seat Assignment
Seat assignments may be cancelled. The following are sample formats.
Explanation: Format:
To cancel all seat assignments for all passengers and all segments
S.@
To cancel seat assignment for passenger 2 on all segments
S.P2@
Enhanced Booking File Servicing
There are times when you need to arrange with an airline to provide additional services regarding your customer‟s booking. The following are some examples:
Ticket on departure (TOD)
An arrangement where the passenger collects their (paper) ticket from the airline at the airport before checking in for their flight.
Prepaid ticket advice (PTA)
An arrangement this is similar to a TOD, but the passenger‟s journey originates in a country other than where the ticket is purchased.
Additional collection (ADC)
An arrangement where you collect an additional payment for a customer‟s ticket, and request the airline to reissue the ticket.
Fare request
When you ask an airline to quote a fare for a journey, in those situations when you are unable to quote it in the Galileo system.
Points to note:
Inputs to identify these service requests begin with the format RQ. and the type of service request identified by a keyword.
In addition to the examples listed above, you must also enter an RQ. item whenever you issue manual tickets or multi-purpose documents. This will ensure that you receive credits from Galileo for the bookings made.
PTA/TOD entries are rarely used due to Electronic ticketing.
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Identifying Servicing Options
Not all airlines in all locations support the same RQ. servicing functions.
When to use
Identify the type of Booking File Servicing provided by an airline when you wish to provide additional services for your customer.
How to use
To identify the servicing options available for United Airlines at your agency location, enter:
RQ UA
Screen response:
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Explanation of keywords:
Keyword: Type of service request:
ADC Additional collection
ETE Electronic ticketing – even exchange
ETI Electronic ticketing – issue
ETRF Electronic ticketing – refund
ETV Electronic ticketing – revalidation
FARE Fare
GENR General request
GRPD Domestic group request
GRPI International group request
LIMO Limousine service
PTA Prepaid ticket advice
STOP Stopover package
TOD Ticket on departure
Note: If the fare or PTA request relates to marine travel (ship‟s
crew), M is added as a fourth character, e.g. FARM or TODM.
Ticket on Departure (TOD)
When the passenger is not able to collect the (paper) ticket prior to departure, you can arrange for the airline to issue a ticket on your behalf at the airport. This facility is referred to as a ticket on departure (TOD).
Note: Some Markets still have Paper ticketing.
The fare is quoted in the Booking File and you collect payment from the passenger and issue a document as proof of payment. This document is either a Multiple Purpose Document (MPD) or a Miscellaneous Charges Order (MCO), and you must send the relevant exchange coupons to the airline for accounting purposes.
Use Enhanced Booking File Servicing to contact the airline and provide the information required to issue the ticket at the departure airport. The passenger must prove identity and pick up their ticket from the airline ticket desk.
When to use
Set up a ticket on departure when you do not have time to issue a paper ticket and get it to your customer before he must leave for the airport.
Refer to the following Booking File.
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Take the following step to arrange a ticket on departure at London Heathrow for this passenger. Enter:
RQ.TOD/BD/MPD.23650132345675/IOD.LHR.BD/FF1 CHECK ID
Input description:
Input: Description:
RQ. Function identifier
TOD Ticket on departure keyword
/BD Mandatory separator and carrier code
/MPD. 23650132345675 Mandatory separator and multi-purpose document number
/IOD.LHR.BD Mandatory separator issue on demand at LHR by BD
/FF1 Mandatory separator and fare details in filed fare 1
CHECK ID Asterisk and free text
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Displaying Enhanced Booking File Servicing Information
When to use
Display the servicing data to view data entered.
How to use
Refer to the following Booking File:
Take the following step to display service information. Enter:
RQ
Screen response:
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Changing Enhanced Booking File Servicing Information
Enhanced Booking File Service Information item may be changed. The following is a sample format.
Explanation: Format:
To change the detail of the first EBFS item for a TOD
RQ.1@TOD/BD/MPD. 2650132345686/IOD.EMA.BD/FF1
Deleting Enhanced Booking File Servicing Information
Enhanced Booking File Service Information item may be deleted. The following is a sample format.
Explanation: Format:
To delete item 2 RQ.2@
Note: A message is not generated to the airline when a servicing item is deleted in a Booking File. You must contact the airline directly to cancel any arrangements previously made.
Prepaid Ticket Advice (PTA)
A prepaid ticket advice (PTA) is similar to a ticket on departure, except that the ticket is issued to a passenger for transportation commencing in another city, often in a country other than that of the country of payment.
In the same way as a ticket on departure, the fare is quoted in the Booking File and you collect payment from the passenger and issue a document as proof of payment.
Use Enhanced Booking File Servicing to contact the airline and provide the information required to issue the ticket in exchange for the PTA at the departure airport. The passenger must prove identity and pick up their ticket from the airline ticket desk.
When to use
Set up a PTA for a ticket to be issued to your customer for travel from another city, other than that of the city of payment.
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How to use
Refer to the following Booking File.
Take the following step to arrange a PTA for a ticket to be issued on departure at Frankfurt this passenger. Enter:
RQ.PTA/LH/MPD.22050132345686/IOD.FRA.LH/FF1 CHECK ID
Input description:
Input: Description:
RQ.PTA Function identifier and keyword
/LH Mandatory separator and carrier code
/MPD. 22050132345686 Mandatory separator and multi-purpose document number
/IOD.FRA.LH Mandatory separator issue on demand at FRA by LH
/FF1 Mandatory separator and fare details in filed fare 1
CHECK ID Asterisk and free text
Take the following step to display service information. Enter:
RQ
Screen response:
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Claiming Agency Incentives (TKI)
Incentives paid by airlines to your agency are based on segments ticketed in the Galileo system. To claim the appropriate incentive from the airline, you may be required to enter the ticket number issued for each passenger in the booking file, using Enhanced Booking File Servicing and the keyword TKI.
The following are sample format:
Explanation: Format:
To advise ticket number issued for passenger 1, segment 1 for 1
RQ.P1S1/TKI/SK*11712345678903
To advise ticket number issued for passenger 1, segments 1-4
RQ.P1S1-4/TKI/SK*11712345678903
Note: A separate TKI must be made for each passenger in the Booking File, and the check digit must be included. This functionality is required in selected markets.
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Vendor Remarks
A free text reply from an airline will be contained in the Vendor Remarks field in the Booking File as an incoming remark. The Booking File will automatically be placed on queue for you to action.
You are also able to add an outgoing Vendor Remark to generate an outgoing message.
When to use
Add a vendor remark to your Booking File to send a message of a general nature to an airline.
How to use
Refer to the following Booking File.
Ms Metcalf wishes to take her small pet poodle to South Africa. Take the following step to add a vendor remark, requesting the cost of a kennel. Enter:
V.ASA PLEASE ADVISE COST OF KENNEL FOR DOG 20 POUNDS
Input description:
Input: Description:
V. Function identifier
ASA Airline, South African Airways
FREE TEXT Mandatory asterisk and free text message
Note: When you send free format text to an airline write all text using the full spellings of all words or use AIRIMP abbreviations contained in GC 200/7.
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Displaying Vendor Remarks
When to use
Display the vendor remarks to view data entered.
How to use
Refer to the following Booking File:
Take the following step to display vendor remarks. Enter:
VR
Screen response:
Note: VO identifies an outgoing remark to the airline. An incoming remark from an airline will be identified as VI.
Changing a Vendor Remark
A vendor remark may be changed. The following is a sample format.
Explanation: Format:
To change the detail vendor remark item 2 to SA
V.2@ASA PLEASE ADVISE COST OF KENNEL FOR CAT
Deleting a Vendor Remark
A vendor remark may be deleted. The following is a sample format.
Explanation: Format:
To delete item 2 V.2@
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Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name card.
1. Two of your clients must make a business trip from Singapore to Tokyo, returning 3 days later. They wish to travel on Japan Airlines (JL). Miss Yamaguchi calls into your office to make the booking. Make reservations in Y class, and create a Booking File with the following data:
Use your own name for passenger 1, and Miss Patricia Yamaguchi for passenger 2.
Your agency is World Travel in London, phone 0208 743 8744. Arthur is the reference at the agency.
Miss Yamaguchi‟s home phone number is 01285 675431.
Form of payment is Non Ref.
Make a note in the Booking File to issue tickets one month before departure.
Miss Yamaguchi has a frequent traveller card number 87074568 with Japan Airlines. Enter this into the Booking File.
Request a vegetarian meal for yourself on both flights.
Request non smoking seats for the entire journey.
Display the booking file and ensure all the details are correct. Enter ALL to review all the data in the Booking File.
When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the reservation.
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2. Make the following reservation for yourself travelling with Mrs Rachel Cox, her son Simon Cox (aged 6 years) and her daughter Fiona Cox (DOB 12AUG09).
Mrs Cox is making the reservation. Use the date on your card to book Y class seats from London to Washington with United Airlines (UA), and then 7 days later from Washington to Buenos Aires also with United Airlines.
Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.
Mrs Cox‟s home telephone number in New York is 516 8992 1281.
Tickets will be paid for by cheque.
Mrs Cox‟s address is 27 The Street, Oxford, Oxfordshire, OX5 7RE.
Enter a ticketing field to indicate the tickets will be issued on the 1st of next month.
Mrs Cox requires a diabetic meal on both flights, and also requires a baby meal for Fiona.
Enter a review date one month before departure to ensure that your customers have secured visas for the USA.
Enter a notepad item, indicating that passengers hold insurance.
When your instructor is satisfied with your work, end transaction. Be sure that you have a note of the record locator. The Booking File will be used in the next item.
3. Mr Cox calls to amend the reservation. Retrieve the Booking File you created previously.
Fiona will no longer travel. Delete her name, and cancel the appropriate meal request.
Mrs Cox advises you her mileage membership number with United Airlines is 909132.
End transaction.
When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the reservation.
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4. Make reservations for yourself and Mrs Priya Patel. Mrs Patel is taking her 6 month old baby with her. Her name is Mirta.
Reserve seats from Frankfurt to Rome on Deutsche Lufthansa (LH) in Y class, and then from Rome to Bangkok on Alitalia (AZ), 5/6 days later.
Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.
Mrs Patel gives you a home phone number in Frankfurt, 2743 2280.
Mrs Patel would like Asian vegetarian meals and a baby meal for Mirta. Mrs Patel speaks only Hindi.
Enter a review date one month before departure to check if currency is required. The Review is to fall on your personal Q number.
Tickets will be issued one month before departure. Mrs Patel has an account with the agency, and will pay for the tickets against invoice reference 9976.
Tickets must be hand delivered to Mrs Patel at her office at Reception, Chrysler Building, Heidelstrasse, Central Frankfurt.
When your instructor is satisfied with your work, cancel the reservation.
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5. Make reservations for yourself and Mr George Middleton.
Reserve seats from London to New York on American Airlines (AA) in Y class.
7 days later, reserve 2 seats in Y class on Lineas Aereas Costarricenses (LR) or Continental Airlines (CO) from New York to San Jose, Costa Rica.
Your agency is World Travel in London, phone 0208 743 8744. Martha is the agency reference.
You are unable to eat eggs. Request a special meal on the London New York flight only.
Enter an RQ. Item, requesting a fare quotation from American Airlines.
When your instructor is satisfied with your work, ignore the Booking File.
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Module 8: Galileo Fares
For many travellers, the main factor influencing the decision of which flights to book will be the fare charged for the journey. This is particularly so for leisure travellers who are paying for the ticket themselves, but also increasingly important for business travellers as many companies are trying to reduce travel costs.
When checking availability, each booking code represents a different cabin class or fare type. On all flights a variety of fares are offered. Highest fares which are flexible are termed normal fares. Those which are lower and less flexible are special fares.
Within each of these categories, there are different types of fares. The general features of the most frequently seen fare types are listed below. These are general guidelines, and restrictions of each fare may vary, depending on the route flown. The rules of each fare should be checked and passengers advised of any restrictions.
Module Objectives
At the end of this module you will be able to:
Identify different classes of service
Identify different fare types
Interpret fare basis codes
Work with international Fare Display
Identifying Classes of Service
Generally, airlines offer three main classes of service:
Economy class
Business class
First class
Some airlines may differentiate within a class, and in addition to the standard service may offer a superior service within the same cabin.
However, not all airlines offer three classes - some have two and others may only have one, and the classes offered may vary on different routes with varying aircraft types.
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Economy Class
This is the main class of service offered and the service provided at the airport and on board may vary from airline to airline.
Business Class
For most airlines this class is a superior economy class, offering speedier airport check-in, airport lounge facilities, more comfortable on-board seating, superior meal service and in-flight entertainment.
First Class
This is the premier class offered by airlines, and they usually provide individual check-in facilities, airport lounge facilities, superior seating and meal service and individual in-flight entertainment.
Identifying Fare Types
Generally there are two categories of air fares, normal fares and special fares.
Normal fares are available for all classes of service and are flexible and therefore more expensive. Generally normal fares are valid for one year. Special fares have many restrictions attached to them, such as minimum stay restrictions or advanced purchase requirements. In general they are less expensive.
Different fare types apply in different markets, but they typically fall into the following categories:
Normal fares
Point to point fares
Excursion fares
APEX fares
PEX and Super-PEX fares
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Normal Fares
Normal fares are flexible, and there are no routing, stopover, advance purchase or refund restrictions. They may be re-routed without restriction and purchased on a one way or round trip basis. Generally normal fares are valid for one year.
The class of service normally appears on its own as the fare basis, e.g. Y, C, F, R, although Y1 or J1 may be used to indicate the highest fare level, and YOW or YRT to identify one way or round trip fares.
Note: The class of service may be followed by a seasonal indicator, e.g. YL (economy low season)
Example:
Enter: FD1JUNLONNYC/BA-OW
Response:
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Point to Point Fares
Point to point fares may be seen in any class and allow the passenger who wishes to travel directly from point A to B to do so. There are usually no advanced booking requirements, or refund restrictions. Routing is usually limited to direct flights, although connecting flights may be available, providing no stopovers are made.
Fares may be sold on a one way or round trip basis. Round trip fares are normally valid for a year provided there are no seasonal restrictions.
The code 2 or 3 may appear at the end of the fare basis, e.g. Y2, C3, SLX2.
Example:
Enter: FDMIASCL/AA-OW
Response:
Note: Point to point fares are shown on lines 1 and 2. With AA (and with most carriers) the first letter of the fare basis is the same as the booking class code
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Excursion Fares
Reservations for excursion fares may normally be changed, subject to minimum and maximum stay requirements. They may normally be purchased at any time, and sold on a return basis. Routing and stopover requirements are generally flexible, and there are usually no refund restrictions.
The code E or EE is found at the end of the fare basis followed by the maximum stay in terms of days or months, e.g. YLEE14 or BEE3M.
Example:
Enter: FD1JUNDELHKG/CX
Response:
Note: With CX (and with many carriers) the first letter of the fare basis is the same as the booking class code
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APEX Fares
Reservations for Advance Purchase Excursion (APEX) fares usually may not be changed without a penalty, and there is often some type of refund restriction. Usually no stopovers are allowed and direct flights are used. They are normally sold on a return basis, and have a minimum and maximum stay requirement.
The codes AP, AN or AB are normally included in the fare basis.
Example:
Enter: FDMIAPTY01JUN/MX
Response:
Note: With MX (and with many carriers) the first letter of the fare basis is the same as the booking class code
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PEX and Super-PEX Fares
These are Public Excursion fares and have the same restrictions as APEX fares but may be purchased at any time. Usually no stopovers are allowed and direct flights are used. There are minimum and maximum stay requirements, and they are normally sold on a return basis.
The codes PX or SX are included in the fare basis.
Example:
Enter: FDDXBPRG01JUN/OK
Response:
Points to note:
PEX and Super-PEX fares are displayed on lines1-4
With OK (and with many carriers) the first letter of the fare basis is the same as the booking class code
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Fare Basis Code Exceptions
The fare types listed in this section may be identified by the fare basis codes just described. However, there are many exceptions to the rule, and airlines may choose you use their own naming conventions.
Example:
Enter: FDLON1JUNBUD/MA
Response:
Interpreting Fare Basis Codes
A fare basis code may be made up of different alpha/numeric elements. Not all fare basis codes contain all elements. The following codes may apply:
Class code
Seasonal code
Day of the week code
Time of the day code
Fare and passenger type code
Maximum stay
Fare level identifier
Miscellaneous code
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Class Code
The first letter of a fare basis code is the class code. It indicates the class of service and the location in which the passenger will sit on the aircraft. The following codes apply:
Code: Identifies:
P First class premium
F First class
A First class discounted
J Business class premium
C Business class
D Business class discounted
W Economy class premium
S, Y Economy class
B, Q, H, T, K, V, L, M, N and any other letters
Economy class discounted
Seasonal Code
A fare may vary depending on the time of year travel takes place. Seasonal codes are as follows:
Code: Identifies:
H High or peak season
L Low or basic season
K High shoulder season
O Mid shoulder season
J Low shoulder season
F, T, Q, Y Variations on the shoulder season
Note: The seasonal code (if applicable) always follows the class code.
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Day of the Week Code
A fare may vary depending on which day of the week travel takes place. The following day of the week codes apply.
Code: Identifies:
W Weekend travel
X Midweek travel
Note: The day of the week code (if applicable) follows the seasons or class code.
Time of Day Code
A fare may vary depending on the time of day on which travel takes place. The following time of day code applies.
Code: Identifies:
N Night
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Fare and Passenger Type Code
A fare basis code may include a fare type or passenger type code. The following codes apply.
Code: Identifies:
AP Advanced purchase fare
AB Advanced purchase fare (lower level)
AN Non refundable advanced purchase fare
PX PEX fare
SX SuperPEX fare
EE Excursion fare
BB Budget fare
BD Budget fare discounted
SS Super saver fare
UU Standby fare
OX One way excursion fare
OW One way fare
RT Round trip fare
CH Accompanied Child fare
IN Infant fare (Not occupying a seat)
CD Senior citizen fare
SC Ships crew fare
ZZ Youth fare
SH Spouse fare
ST Spouse fare (accompanying)
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Maximum Stay
Special fares may have the maximum stay indicated at the end of the fare basis. For example:
Code: Identifies:
3M Maximum stay 3 months
45 Maximum stay 45 days
1Y Maximum stay 1 year
Fare Level Identifier
The final element in a fare basis code may be used to differentiate between fare levels when more than one fare with the same fare basis code exists on the same route.
Code: Identifies:
1 Highest fare level
2 Second fare level
3 Third fare level
Miscellaneous Codes
Miscellaneous codes may be seen on carrier specific fares and normally appear at the end of a fare basis.
Code: Identifies:
Airline (AF) Fare specific to Air France
Airport (STN) Fare for arrival/departure from Stansted
Country (GB) Fare specific to UK
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Recognising Normal Fares
Normal fares may be recognised by a single letter in the fare basis, which most times is the same as the booking class code. For example:
Code: Identifies:
J Normal business class fare
Y Normal economy class fare
Recognising Restricted Normal Fares
A restricted normal fare is indicated by a fare level identifier. For example:
Code: Identifies:
C2 Business class fare, second level
Y3 Economy class fare, third level
Recognising Special Fares
The following fare basis codes are examples of special fares.
Code: Identifies:
YAP1M Economy apex fare, valid 1 month
YPX3M Economy PEX fare, valid 3 months
YEE90 Economy excursion fare, valid 90 days
YLPX1M Economy low season PEX fare, valid 1 month
YHWAP3M Economy high season weekend apex fare, valid 3 months
YEE45CH Economy excursion fare, valid 45 days for a child
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International Fare Display
Galileo Fares provides fare displays with the following neutrality features in common:
Fares are displayed in strictly low-to-high order with round trips assessed at their half-value
When one carrier's fare is identical to another, the display will be randomised on subsequent entries
The basic input to display fares from one city to another is the city pair and date of travel, which may be entered in any order. For example:
FDCPH1JUNSYD
FDCPHSYD1JUN
FD1JUNCPHSYD
Any of these inputs will display the same list of fares in fare display.
When to use
Use a basic fare display input to display all fares available from one city to another.
How to use
Take the following steps to display fares for travel from Copenhagen to Singapore on 1 December.
Enter: FDCPH1JUNSYD
Screen response:
1
2
3
4
5
6
7
8 9 10 11 12 13 14 15 16
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How to use
Screen description:
Callout: Explanation:
1 Date and local time when fares were lasted updated.
2 Repeat of system entry.
3 City pair, day of the week and date.
4 Relevant MPM for travel.
5 Public fares.
6 Column headers.
7 Fare display line numbers and carriers. IATA fares are identified by YY.
8 One way and round trip fares in local currency (DKK). R indicates round trip fares. Blank indicates one way fares.
9 Fare basis.
10 Booking class code.
11 Advance purchase requirement. + indicates that there is a reservations and ticketing requirement (refer to fare rules).
12 Minimum and maximum stay requirements.
13 Seasonal application.
14 Mileage or routing fares.
15 Global indicator.
16 Day or time restriction
Points to note:
Fares are displayed in low to high order.
Scroll down (MD) to display additional lines of fare information.
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Fare Rules
Fare rules may be accessed from fare display. It is possible to access:
A menu of paragraph headings
Specific paragraphs
The entire rule
A summary of the rule for city-pairs where ATPCO is the supplier
Menu of paragraph headings
Take the following step to display the menu of paragraph headings for the QF fare on line 5 of the fare display.
Enter: FN 5
Response:
Screen description:
Detail: Explanation:
Line 1 Repeat of system entry.
Line 2 Summary of fare detail from fare display.
Lines 3 - 7 Menu of paragraph numbers and headings.
Note: Enter FD to return to Fare Display screen.
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Specific paragraphs
Take the following step to display paragraphs 6, 15, 17 and 17 from the paragraph menu:
Enter: FN P6.15-17
Response:
Note: Enter FN 5 to return to the menu of paragraph headings at any time.
The entire rule
Take the following step to display all rule paragraphs for the QF fare on line 5 of the fare display.
Enter: FN 5/ ALL
Response:
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Rule summary display
A rule summary may be obtained for city-pairs where ATPCO is the fare supplier. Take the following step to display a rule summary for the QF fare on line 2 of the fare display.
Enter: FN 2/S
Response:
Fare Routing
If a routing fare is identified in fare display, it is possible to display the applicable routing.
Take the following step to display the applicable routing for the AF fare on line 1 of the fare display.
Enter: FR 1
Response:
Note: The routing display shows a choice of routings between CPH and SYD.
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Fare Display Search Qualifiers
A more appropriate fare display may be obtained by using search qualifiers.
Search qualifiers may be input in any order, and may be used in two ways:
As part of the initial fare display input
To update an existing display
Carrier Qualifier
The system default displays all carriers‟ fares. The carrier qualifier may be used to limit the display to that of a specified carrier.
When to use
Use a carrier qualifier to display fares for travel with a specific airline.
How to use
Take the followings step to display fares for travel from London to Hong Kong with Cathay Pacific (CX) on 1 June.
Enter: FDLON1JUNHKG/CX
Screen response:
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How to use (Cont.)
Points to note:
Only fares for CX are displayed. A maximum of three carriers may be specified in a fare display entry.
Specified carriers may be added to an existing fare display with a
follow up entry: FD/SK/SQ
Carriers may choose to have IATA fares suppressed when their fares are displayed.
Carrier coded fares show their correct booking class code, but IATA fares show only a generic booking class code. The display must always be changed to that of the required carrier to obtain the correct booking class code.
Journey Type Qualifier
The system default displays both one way and round trip fares. The journey type qualifier may be used to limit the display to either a one way or round trip fare display.
When to use
Use a journey type qualifier to display one way or round trip fares only.
How to use
Take the followings step to display only one way fares for travel from Nairobi to Lagos.
Enter: FDNBO1JUNLOS–OW
Screen response:
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Points to note:
Only round trip fares may be displayed by using the qualifier –RT
The journey type qualifier may be added to an existing fare
display with a follow up entry: FD–RT or FD–OW
The warning UNSALEABLE FARES on line 3 indicates that additional fares exist which may not be sold at your agency location
Passenger Type Code Qualifiers
Adult fares are displayed as the system default. When a fare is required, other than an adult fare, a passenger type code must be used.
3-character standard passenger type codes and descriptions defined by ATPCO are available. Passenger type codes and descriptions may be displayed using the following entries.
Explanation: Format:
Display a complete list of codes and descriptions
PTC
Display a list of codes and descriptions beginning with the letter E
PTC/E
Search for a code by description.
Note: All passenger type codes/descriptions which match the word are displayed.
PTD/STANDBY
Passenger type codes with age requirements
When requesting fares for some passenger types you may need to specify the age of the passenger within the passenger type code. The input will vary depending on the way the airline has filed the fare. For example:
Explanation: Passenger Type Code:
Accompanied child CNN or C08 (age 8)
Senior citizen with age requirement SNN or S65 (age 65)
Military child MNN or M05 (age 5)
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When to use
Use a passenger description code to display fares for passengers other than adult.
How to use
Take the following step to display fares for a child for travel from London to Cairo with British Airways (BA) and Egyptair (MS).
Enter: FDLON1JUNCAI/BA/MS CNN
Screen response:
Note: If you include an age with the PTC in this example, no fares are displayed and you receive the following response:
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How to use
A maximum of 6 passenger description codes may be used in one entry. Take the following steps to display fares for an adult, child and infant for travel from Rome to Addis Ababa on Ethiopian Airlines.
Request the appropriate fare display.
Enter: FD1DECROMADD/ET ADT CNN INF
Screen response:
Working with Fare Basis Code
Infant fares are shown at the top of the screen as they are the lowest fares. It is possible to move down (MD) through the list to find the corresponding child and adult fares, but very time-consuming.
An easy way to find the adult and child fares corresponding to the infant fare is to use a follow-up entry to modify the fare display using the selected infant fare basis code. Enter:
FD@BKEE3MIT
Screen Response
Note: Infant, child and adult fares are displayed for the selected fare basis code.
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Combining Search Qualifiers
Search qualifiers may be used in combination, and may be used in any order.
When to use
Combine search qualifiers to display a more appropriate choice of fares.
How to use
Take the following steps to display round trip fares for travel on BA from London to Johannesburg for an adult and child, specifying fare basis W2BA. Enter:
FDLON1JUNJNB-RT ADT CNN/BA@W2BA
Screen response:
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Follow-up Inputs
Once a Fare Display has been requested, follow-up inputs can be made to update the initial request. The use of follow-up inputs results in a new Fare Display reflecting the new requirements.
For example:
Format: Explanation:
FD-OW Updates the previous fare display to show one way fares only.
FD12DEC Updates the specified date of the previous fare display.
FD/TG/BR Updates the previous fare display to show fares for Thai Airways (TG) and Eva Airways (BR).
FD–RT CNN (or C08) Updates the previous fare display to show round trip fares for a child.
FDOBOS Updates the origin city of the previous fare display to show Boston.
FDDPAR Updates the destination city of the previous fare display to show Paris.
FD@YEE3M Updates the previous fare display to show the YEE3M fare only
FD@C Updates the previous fare display to show business class fares only
Note: FD redisplays the active fare display.
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Fare Booking Classes
Follow-up entries may be made after a fare display to determine the correct class of service that must be booked for different carriers participating in an international itinerary.
Refer to the RJNCGB6 fare on line 1of the following fare display for travel from London to New Orleans with BA, and the subsequent routing display.
Fares displayed on lines 1-6 are routing fares, indicated by the R in the MR column.
Take the following step to display the permitted routing for the fare on line 2. Enter:
FR 1
Screen response:
Note: The routing indicates that travel is permitted on AA between the US gateway city and MSY.
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When to use
Check the booking class when a different carrier is participating in an international itinerary.
How to use
Take the following step to check which class of service to book for carrier AA between BOS and MSY. Identify the line number and the secondary carriers:
Enter: FDC 1//AA
Screen response:
Note: The display indicates that the AA flight between BOS and MSY must be booked in M class to qualify for the RJNCGB6 fare.
Example Booking File:
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Galileo Fares Formats
Fare Display Qualifiers (H/FD)
The following qualifiers may be used to request a more specific display. You may include them at the end of an original display, or use them as an update entry when prefixed with FD.
Format: Explanation:
/QF Specified carrier
–OW --RT
Type of fares – one way and round trip
*ADT *CNN (or) C08 *INF
Passenger type – adult, child and infant
–B Fares with booking class B (carrier required)
@C Business class fares only (@F for First class)
@YPX3M Specified fare basis only
.EH Travel via eastern hemisphere
:P Private fares only
:C Net fares only
-PRI-ACCT With specified account code
/X High to low order
Fare Notes
Format: Explanation:
FN 12 Display menu of paragraphs for specified line number
FN P20 Display fare notes for specified paragraph number
FN 3/P6.8.14 Display fare notes for paragraphs 6, 8 and 14 for the specified line number
FN 4/ALL Display all fare notes for the specified line number
FN 2/S Display fare notes summary for the specified line number
FR 5 Display fare routing for the specified line number
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Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name card. When finished, check your answers in Appendix A: Answer Key.
1. A customer wishes to fly from London to Copenhagen on 1st of next month and asks you for the
lowest one way fare. What is the:
Fare Display entry:
Lowest fare?
Which airline?
Booking class?
2. Your customer then asks you for the lowest round trip fare for travel with BMI (BD). Update your Fare Display and answer the questions. What is the:
Fare Display entry?
Lowest fare?
Booking class?
Fare basis?
Minimum stay?
Maximum stay?
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3. Your customer wishes to travel from London to Hong Kong with his family on 1st of next month.
The party consists of two adults; one child aged 7 years and an infant. He wishes to fly with British Airways (BA), and stay in HKG for at least 3 weeks. He wants the lowest fare. What is the:
Fare Display entry?
Lowest adult fare?
Lowest child fare?
Lowest infant fare?
Booking class?
Fare basis (adult)?
Minimum stay?
Maximum stay?
Advance purchase?
4. One of your customers is based in Dallas and wishes to attend an oil conference in Aberdeen next month. He asks you to compare one way business class fares with American Airlines (AA), United Airlines (UA) and British Airways (BA). What is the fare for each airline?
Fare Display entry
AA:
Fare
Booking class
Fare basis
UA:
Fare
Booking class
Fare basis
BA:
Fare
Booking class
Fare basis
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5. Obtain a Fare Display for round trip travel from London to Lisbon, departing on 1st of next month.
Fare Display entry:
Update the display to show fares for TAP Air Portugal (TP) only.
Fare Display entry:
How much is the lowest round trip fare?
Fare:
Fare basis:
Booking class:
What are the restrictions to this fare?
Minimum stay:
Maximum stay:
Advance purchase:
Are changes permitted after reservations have been made?
Entry:
Answer:
If the booking is cancelled the day before departure, how much of the fare may be refunded?
Entry:
Answer:
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6. Obtain a Fare Display for travel from London to Bangkok, departing on 1st of next month with Thai
Airways (TG). Your customer enquires about the QLSX2M fare.
What are the minimum and maximum stay restrictions to this fare?
Minimum stay:
Maximum stay:
If the booking is cancelled the day before departure, how much of the fare may be refunded?
Entry:
Answer:
Update the display to show one way fares only.
Entry:
How much is the lowest one way fare?
Answer:
Does this fare allow stopovers?
Entry:
Answer:
Obtain a Fare Display for travel from Manchester to Brisbane, departing on 1st of next month with
Qantas (QF), travelling via an Atlantic Pacific routing.
What is the lowest round trip fare?
Entry:
Answer:
What are child an infant fares for the same journey?
Entry:
Child fare:
Infant fare:
In which class must reservations be made on Qantas?
Answer:
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Module 9: Fare Quote and Shopping
Galileo Fare Quote calculates the price for an itinerary, taking into account all appropriate fare rules and fare construction principles.
The system is designed to quote a fare for a maximum of 16 segments and a maximum of eight fare components. Fares for a maximum of 99 passengers may be quoted in one entry, with a maximum of four passenger types.
Fares are obtained from the Galileo Fares database in which can be stored both public fares and agency private fares.
Module Objectives
Upon completion of this module you will be able to:
List fare quote assumptions
Work with fare quote (FQ)
Work with fare quote best buy (FQBB)
Define the fare quote guarantee
Apply fare quote qualifiers
Work with filed fares in a Booking File
Search for fares using Focalpoint Shopping
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Fare Quote Assumptions
The following assumptions are made when a fare is quoted:
All passengers in a Booking File require quotes
All passengers are adults, unless an infant or a specific passenger type code has been used when the name field was added.
All segments are to be quoted
Sale and ticketing to take place in the country of set location
Ticketing to take place on the same date as the fare is quoted, or within the guarantee limits
A stopover is assumed where connections are 24 hours or more for international travel, and 4 hours or more if the journey is within North America
Passengers are not exempt from ticketable taxes
Fare quote qualifiers may be used to override any or all of these assumptions.
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Fare Quote (FQ)
Fare Quote quotes the lowest applicable fare for the booked itinerary, and it is automatically filed in the Booking File.
Note: Any markets who do not use Automatic Plating Carrier will receive the response „Unable to file need Plating Carrier‟ in the last line of the fare quote entries shown in this module. The fare will need to be requoted by adding /Cxx to the end, where xx is the plating carrier.
When to use
Use FQ when you wish to quote the lowest fare for the booked itinerary.
How to use
Refer to the following Booking File.
Take the following step to quote the lowest fare for the itinerary as booked:
Enter: FQ
Response:
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Screen description:
Detail: Explanation:
FQ Repeat of system entry.
FQG 1-2 Guaranteed fare quote for passengers 1 and 2 specifying the base fare for each passenger, total ticketable taxes for each passenger, and total of the fare and taxes for both adult passengers.
FQG3 Guaranteed fare quote for passenger 3 specifying the base fare and total ticketable taxes, and total of the fare and taxes for the infant.
GRAND TOTAL
Grand total of fare and ticketable taxes for all passengers in the Booking File.
ADT
INF
Notes showing fare restrictions and currency conversion if appropriate, Ticketing Agency and default plating carrier for each passenger type in the fare quote.
Points to note:
Fares are automatically filed in the Booking File following an FQ input, provided there are names present.
Enter FQ to redisplay the last fare quote response anytime during the current session.
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Fare Quote Displayed in Linear Format
When the fare has been filed in the Booking File, it is possible to display the fare in linear format.
When to use
Display the linear fare to see the detail to be printed on the ticket.
How to use
Refer again to the Booking File.
The fare is stored in the filed fare field in linear format.
1. Display the filed fare field.
Enter: FF
Response:
Screen description:
Detail: Explanation:
FQ1 - S1-2 Fare quote 1 for segments 1 and 2, date the fare was quoted, and sign on and duty code.
P1, P2, P3 Passenger numbers and names. Guaranteed status, date until which the fare is guaranteed (7 days within IATA Europe), and the total of fare and ticketable taxes for each passenger.
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1. Display the details of the fares quoted in fare quote 1.
Enter: FF1
Response:
Detail: Explanation:
FQ1 - S1-2
Fare quote 1 for segments 1 and 2, date the fare was quoted, and sign on and duty code.
P1, P2 Passenger numbers and names. Guaranteed status, date until which the fare is guaranteed (7 days within IATA Europe), and the total of fare and ticketable taxes for each passenger.
LON VS NYC…
Fare construction, IATA ROE and PFCs collected.
FARE Fare in local currency, equivalent in currency of payment, taxes in the currency of payment, total of equivalent and taxes in the currency of payment.
S1, S2 Fare basis and baggage allowance for each segment.
NONREFNONEND
Fare restrictions, endorsements.
P3 Fare quote for passenger 3.
T P1-3/S1-2/ CVS/ET
Ticketing passenger 1-3, for segments 1-2 with plating carrier stored as a ticketing modifier and E ticketable.
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Points to note:
To display the linear fare for each individual passenger, enter FF1P1, FF1P2 or FF1P3 as appropriate.
If a fare has not been filed in the Booking File, enter F Q to view the construction in linear format.
Fare Quote Best Buy (FQBB)
Fare Quote Best Buy quotes the lowest fare for which seats are available for the booked itinerary (this will normally be an economy fare). Modifiers can be added to specify a cabin type (e.g. Business or Premium Economy.)
There are two possible responses to a Best Buy fare request:
Flight segments must be rebooked in a different booking class code to obtain the Best Buy fare.
Booking class codes have been used correctly to obtain the Best Buy fare and no rebooking is required.
Points to note:
Fare Quote Best Buy can only be requested for an itinerary with a maximum of 16 segments, and all must be confirmed.
When to use
Use FQBB when you wish to quote the lowest available fare for the booked itinerary.
Note: If no cabin modifier is used in the format, the fare quoted will always be the cheapest (usually economy), regardless of the class in which the original itinerary was booked.
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How to use
Refer to the following Booking File.
Take the following step to quote the lowest available fare:
Enter: FQBB
Response:
Note: The quoted fare is not filed in the Booking File.
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Screen description:
Detail: Explanation:
FQBB Repeat of system entry.
Best buy quotation
System message advising that segments 1 and 2 must be rebooked in V class to qualify for the lowest available fare.
FQG1 Guaranteed fare quote for passenger 1 specifying the fare basis, total fare the each passenger, total ticketable taxes and total of fare and taxes for the adult passenger.
GRAND TOTAL
Grand total of fare and ticketable taxes for all passengers in the Booking File.
ADT
Notes showing fare restrictions, currency conversion, if applicable, Ticketing Agency and default plating carrier for the adult passenger
TO REBOOK
FQBBK prompt to rebook the itinerary into V class if the quoted fare is required.
Rebooking the Itinerary
When to use
Rebook the itinerary in V class if the quoted fare is required.
How to use
Take the following step to rebook the itinerary into V class.
Tab to the prompt and enter: FQBBK
Response:
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Screen description:
Detail: Explanation:
BEST BUY Successful rebook message.
REBOOKED SEGMENTS
Note to confirm which segments have been rebooked.
GRAND TOTAL
Grand Total response. The fare is automatically filed in the Booking File.
No Rebooking Required
If no rebooking is required, the following response is received:
Points to note:
The booking class codes used are correct for the lowest available fare, and therefore no rebook is required.
When no rebooking is necessary, the fare is automatically filed in the Booking File, provided a name field is present.
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Best Buy by Cabin
A modifier may be used for Best Buy transactions to allow the user to request the best fare by „cabin‟.
The five cabin modifiers are:
-PREMF Premium First Class -FIRST First Class -BUSNS Business Class -PREME Premium Economy -ECON Economy
These are added to the end of the FQBB with a double plus sign.
For example:
FQBB++-BUSNS
Galileo 360º Fares will process the best buy request, returning the best available fare for the cabin requested. When the cabin modifier is used and no fares are either available or found in the cabin requested, the following error message will be output.
NO FARES AVAILABLE FOR REQUESTED CABIN
When to use
Use Best Buy by Cabin when you wish to quote the lowest available fare for a specified cabin.
How to Use
Refer to the following Booking File
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Take the following step to quote the lowest available fare:
Enter: FQBB++-FIRST
Response
Detail: Explanation:
FQBB++-FIRST Repeat of system entry.
Best buy quotation
System message advising that segments 1 and 2 must be rebooked in A class to qualify for the lowest first class fare.
FQG1 Guaranteed fare quote for passenger 1 specifying the fare basis, total fare the each passenger, total ticketable taxes and total of fare and taxes for the adult passenger.
GRAND TOTAL Grand total of fare and ticketable taxes for all passengers in the Booking File.
ADT
Notes showing fare restrictions, currency conversion, if applicable, Ticketing Agency and default plating carrier for the adult passenger
TO REBOOK FQBBK prompt to rebook the itinerary into A class if the quoted fare is required.
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Fare Quote Guarantee
Statement of Guarantee
Galileo guarantees that automatic fare quotes from Galileo Fares are valid at the time of ticketing. Galileo will cover the cost of fare claims/debit memos from airlines resulting from a fare quote error.
Automatic fare quotes are identified by the guaranteed status printed on the ticket. Fare quote status codes used on tickets are the source of reference for determining if the fare quote falls under the guarantee. In no way is this policy meant to guarantee the lowest fare, but rather that the fare is valid at the time of ticketing.
Guarantee General Provisions
Galileo guarantees fare quotes automatically produced by Galileo Fares at the time of ticket issuance whether paper or electronic tickets, and for tickets issued within seven days after the fare was filed in the Booking File for IATA Europe, subject to meeting all of the following criteria.
The fare claim/debit memo is received by Galileo Fares within one year of ticket issuance.
The fare quote is filed in the Booking File at the time of ticketing.
All ticketing and reservations restrictions are adhered to when the ticket is issued.
Supporting documentation is provided, such as a copy of the flown ticket, the fare claim/debit memo from the airline, or a copy of the Booking File.
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Fare Quotes within IATA Europe
Fares are guaranteed for seven days (including the day of quotation) provided there is no conflict with the fare rules.
The fare quote will expire at midnight, local time on day seven. The day on which the fare is quoted is counted as day one. For example, a fare quoted on the 11th October will expire at midnight, local time on the 17th October.
Where there is no conflict with the fare rules, the guarantee means that a fare may be ticketed at any time within the seven day period, without a new quote being obtained.
Fare Quote Status Codes
The following table lists the fare quote status codes that you will see when working with Galileo Fares.
Fare quote
status code:
Explanation:
A Airline Private fare
B Built fare, input manually by an agent. Not guaranteed.
C C status is output when a fare is quoted automatically and the advance purchase rule is indicated in hours.
G Guaranteed fare as explained on previous pages.
I Invalid fare, as a result of an itinerary change.
M Manual fare. System-generated fares which are not guaranteed because of the use of fare quote qualifiers.
N Non-guaranteed fare when quoted outside IATA Europe and not ticketed within the same transaction.
P
Agency private fare, not guaranteed (with the exception of Agency Private Fares created by means of a mark-up or mark-down only of an airline filed fare)
R Fare restored by agent for re-ticketing. Not guaranteed.
X Expired fare. Guaranteed fares expire at midnight local time on the last day of the guarantee.
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Fare Quote Qualifiers
Fare Quote qualifiers can be added to FQ and FQBB entries, to override the basic fare quote assumptions listed at the beginning of this module.
Some fare quote qualifiers which may be used are:
Passenger
Passenger description
Segment
Refer to the following Booking File.
Passenger Qualifier
The system default quotes fares for all passengers.
When to use
Use a passenger qualifier when you wish to quote a fare for a specific passenger in the Booking File.
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How to use
Take the following step to quote a fare for passenger 2 only.
Enter: FQP2
Response:
Note: The fare quote response is for passenger 2 only.
Example formats:
Format: Explanation:
FQP1.4 Quote for passengers 1 and 4.
FQP2-4 Quote for passengers 2 through 4.
FQP2.4-7 Quote for passengers 2, 4, 5, 6 and 7.
Note: A hyphen indicates through, and a dot indicates and.
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Passenger Type Codes (PTC)
It is not normally necessary to include a passenger type code as part of the fare quote entry, as it can be incorporated into the name format. However, if it is omitted from the name field the system, will assume all passengers are adults (with the exception of infants, who are specifically identified in a Booking File).
Note: Enter PTC to display a list of applicable passenger type codes.
When to use
Use a passenger type code to identify a passenger other than adult.
Take the following step to quote a fare for all passengers in the Booking File, identifying passenger 2 as a child.
Enter: FQP1.2 C08.3
Response:
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Detail: Explanation:
FQG 1 Guaranteed fare quote for passenger 1 specifying the base fare, total ticketable taxes and total of the fare and taxes for the adult (ADT)
FQG2 Guaranteed fare quote for passenger 2 specifying the base fare and total ticketable taxes, and total of the fare and taxes for the child (C08).
FQG3 Guaranteed fare quote for passenger 3 specifying the base fare and total ticketable taxes, and total of the fare and taxes for the infant (INF).
GRAND TOTAL
Grand total of fare and ticketable taxes for all passengers in the Booking File.
ADT
Notes showing fare restrictions and currency conversion if appropriate for each passenger type in the fare quote.
Note: To display the filed fare field, enter FF.
Example formats:
Format: Explanation:
FQP1.2.3-4 C07 Quote for passengers 1 and 2 (adult), and passengers 3 and 4 (both children, aged 7 years).
FQP3 C04 Quote for passengers 3 only (child aged 4 years).
FQP1.2 YTH.3 C09.4
Quote for passengers 1 (adult), passenger 2 (youth), passenger 3 (child aged 9 years) and passenger 4 (adult).
Note: A hyphen indicates through, and a dot indicates and.
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Summary
Passenger numbers must be in ascending order.
If a passenger description code is not preceded by a passenger number, e.g. FQBB CNN, the system will assume all passengers are of the specified passenger type.
If there is no specific fare for the passenger description code requested, the system will default to the applicable adult fare. This will be reflected in the passenger description (PSG DES) and a warning message will appear below the grand total of the fare quote response.
Passenger description codes which require a specified percentage discount such as RP or IF, result in a fare quote with FQM (manual status), and fares are not guaranteed. The system simply discounts an adult fare by the percentage specified, but does not validate that the percentage is correct, or that such a fare is permitted for the itinerary.
Passenger type codes
Passenger type codes and descriptions may be displayed using the following entries.
Explanation: Format:
Display a complete list of codes and descriptions
PTC
Display a list of codes and descriptions beginning with the letter E
PTC/E
Search for a code by description.
Note: All passenger type codes/descriptions which match the word are displayed.
PTD/STANDBY
Passenger type codes with an age requirement
If an airline has not filed any age restriction, and standard rules apply, then passenger type codes such as CNN or SNN may be used in fare quote, e.g. FQ CNN or FQ SNN.
However, if an airline has filed an age restriction, NN must be replaced by the age for fare quote purposes, e.g. FQ C10 OR FQ S65.
Note: The age that is input is validated against the age restriction in the fare rule, e.g. C10 or S65.
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Segment Qualifier
The system default quotes fares for all segments.
Refer to the following Booking File.
When to use
Use a segment qualifier when you wish to quote a fare for specific segments in the Booking File.
How to use
Take the following step to Fare Quote Best Buy quote for segments 1 and 4 only.
Enter: FQBBS1.4
Response:
Example formats:
Format: Explanation:
FQS1-2.4 Quote for segments 1, 2 and 4.
FQS1.4 Quote fares for segments 1 and 4.
FQBBS1.4.5-6 Fare quote best buy for segments 1, 4, 5 and 6.
Note: If duplicate segments exist in an itinerary, confirmed in one class and wait-listed in another, segment select inputs must be used.
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Working with Filed Fares
Fares are stored in the Booking File in the filed fare field. Most fares are filed automatically and once filed may be:
Action: Format:
Displayed in summary format
FF
Displayed in detailed linear format
FF1 Display filed fare 1
FF2P3 Display filed fare 2 for passenger 3
Ticketed Filed fare field will be automatically updated when a ticket is issued.
Cancelled
FX1 Cancel filed fare 1
FX1.3.5 Cancel filed fares 1, 3 and 5
FX1.3-6 Cancel filed fares 1, 3, 4, 5 and 6
FX1P2.4 Cancel filed fare 1, passengers 2 and 4
FXALL Cancel all filed fares
Restored for re-ticketing
FF1@R
Amended
FF1BG40K
Note: Free baggage allowance may be amended without altering the guarantee status of the fare. Other areas of a fare may be amended using manual fare build entries.
Note: It is necessary to cancel any duplicate fares before end transaction.
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Fare Quote Formats
Formats may be found in the Help pages. The following are sample entries.
Fare Quote (H/FQ)
Format: Explanation:
FQ Quote lowest fare for class booked
FQP1.2.3 C09 Quote lowest fare for class booked, specifying
passenger numbers and type (PTC not
required if added to the name field)
FQS2-3 Quote lowest fare for class booked, for segments 2 and 3 only
FQ@YEE6M Force fare quote for fare basis YEE6M
FQ:P Quote lowest private fare for class booked
FQ:C Quote lowest net fare for class booked
FQ-ACCT:P Quote lowest fare private fare with/without specified account code
FQ/ACC Quote discounted passenger type (e.g. child) accompanied by an adult on a separate Booking File (when PTC in name field)
FQCAA Quote lowest fare for class booked for markets not using Automated Plating Carrier
Fare Quote Best Buy (H/FQ)
All modifiers shown above can also be added to FQBB formats.
Format: Explanation:
FQBB Quote lowest available fare for flights booked
FQBB++-PREMF Quote lowest available Premium First Class
FQBB++-FIRST Quote lowest available First Class
FQBB++-BUSNS Quote lowest available Business Class
FQBB++-PREME Quote lowest available Premium Economy Class
FQBB++-ECON Quote lowest available Economy Class
FQBBK Rebook classes for lowest available fare
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Focalpoint Shopping
Focalpoint Shopping provides access to the wealth of Galileo 360º Fares
and searches for low fare options and available flights using a fast and efficient cryptic transaction incorporating a wide variety of options to customise and streamline the search.
Focalpoint Shopping can quote fares of up to 8 flight segments – booked or unbooked, for up to 9 passengers, and searches public, private and net fares.
Booked Itineraries
Focalpoint Shopping entries can be used to search for alternative pricing and itinerary options for the same dates and destinations as booked.
When to Use
To obtain alternative fares and routings for a booked itinerary.
How to Use
Refer to the following Booking File
To use Focalpoint Shopping:
Enter: FS
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Response
In this example a total of 8 Pricing Options and 12 Itinerary Options have been returned. Pricing Option 1 is a „Best Buy‟ (without cabin preference) of the itinerary as booked.
Pricing Option is the term associated to each unique fare level.
Itinerary Option refers to the number of unique itinerary patterns returned for each request. The same fare may be available with several different itinerary options.
The asterisk on the right-hand of the display against some of the flights indicates that Focalpoint Shopping has dynamically checked availability across a direct link to the carrier's database.
Format: Explanation:
FSKn Rebook the required pricing option
*FSn Display the fare construction
FQNn Display fare rules
More*n Display additional itinerary options for the specified pricing option
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Displaying the fare construction
Tab and enter to display the required fare construction.
For example, to display the fare construction for pricing option 2, enter:
*FS2
Note: Enter *FS to return to the results screen.
Displaying the fare rules
Tab and enter to display the components of the fare rules.
For example, to display the fare rules for pricing option 2, enter: FQN2
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Booking the Itinerary
Tab and enter to book the itinerary for the required fare.
For example, to book the itinerary for pricing option 2, enter: FSK2
Display the record to see the new itinerary. The original flights have been cancelled.
To store the fare enter FQ.
Follow-up formats
The following follow-up formats are available:
Format: Explanation:
FSMORE View more pricing options.
Note: Results are grouped in bundles of 8. This only displays if more than 8 results are returned.
FS* Redisplay the results screen
FS- Move back to the previous group
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Using Search Modifiers
You can use pricing and availability modifiers to customise your search in order to meet the needs of your customer. For example, you can specify a search for direct flights, and indicate the required class of travel and preferred airlines.
When used together, pricing modifiers must be specified first and
separated from availability modifiers using ++ as a separator.
Pricing modifiers
All pricing modifiers that are currently available with fare quote
functionality, FQ, FQBB, FQBC, FQBA and FQA may be used with Focalpoint Shopping.
Note: You must separate multiple pricing modifiers with a / slash.
The following are some example entries:
Format: Explanation:
FS*C10 Focalpoint Shopping for a child aged 10.
Note: This is not necessary if the PTC has been entered in the name field.
FSP2 Passenger 2 only
FSTE Tax exempt
FSS1-3 Segments 1 through 3 only
FS:P Private fares only
FS:C Net fares only
FS*STU/P1/TE/:P Focalpoint Shopping for a student fare, passenger 1, tax exempt and private fares only.
Note: You must separate multiple pricing modifiers with a / slash.
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Availability modifiers
You must precede availability modifiers with a double ++.
Format: Explanation:
/BA Specify carrier
/CX# Include only the specified carrier
/BA/LH/BD Specify maximum of three carriers
/UA-/AA-/CO- Exclude maximum of three carriers
//*A Specify alliance carriers (Star Alliance)
//*O- Exclude alliance carriers (One World)
.D Direct flights and non-stop flights
-FIRST
-BUSNS
-ECON
Cabin preference – First Class
Cabin preference – Business Class
Cabin preference – Economy Class
Note: The first pricing option returned from a booked itinerary is always a FQBB of the itinerary without cabin preference.
.DXB Specify connecting city
.JED- Exclude connecting city
-10 Search for days earlier than booked
#5 Search for days later than booked
Format examples
Format: Explanation:
FS++.D Direct flights only
FSS1-3++/BA Segments 1 through 3 only with a specified carrier
FS*S1.2++-BUSNS Segments 1 and 2 only in business class.
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Without a Booked Itinerary
Focalpoint Shopping allows you to search for fares without booking an itinerary.
When to Use
To obtain a variety of different pricing and routing options for a prospective itinerary.
How to Use
Refer to the following example for travel from London to Madrid, travelling 01 June, returning 08 June.
Enter: FSLON01JUNMAD08JUN
As with a booked itinerary Focalpoint Shopping returns pricing and itinerary options. This example has 5 different prices available, but 181 different itinerary variations. The tab options available here are the same as before:
Format: Explanation:
FSKn Rebook the required pricing option
*FSn Display the fare construction
FQNn Display fare rules
More*n Display additional itinerary options for the specified pricing option
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Using Modifiers to Customise your Search
Pricing and availability modifiers may be used to make a more specific search.
Refer to the following example:
Enter: FSLON1JUNDXB8JUNLON++/EK/-BUSNS
This search is for Business class fares only with Emirates. When no booking is held, the first option returned is also for the cabin requested. (In this case Business)
Format Examples
Format: Explanation:
FSLON10JANDXB One way journey
FSLON10JANDXB20JANLON Round trip journey
FSBKK1JUNHKG7JUNSIN10JUNTYO15JUNBKK Circle trip journey
FSLON10JANDXB--AUH20JANLON Surface sector
FSROM1JUNX-JFKCVG20JUNX-JFKROM Connecting point
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Pricing modifiers
You must precede pricing modifiers with a single +.
Input Format: Explanation:
FS2LON20DECJKT Two passengers
FSFRA1JUNLON10JUNFRA+*C10 Passenger type code
FS2HKG10JUNTYO20JUNSIN+P1.2*C04 Adult and child aged 4 years
FSFRA1JUNLON10JUNFRA+:P Private fares only
FSFRA1JUNLON6JUNFRA+-ACCT CODE Private fares with an account code
FSFRA1JUNLON6JUNFRA+PE00 Fares with no penalty
FSFRA1JUNLON6JUNFRA+:NR Fares with no restrictions
FSFRA1JUNLON5JUNFRA+TE-GB Fares with tax exemption
Flight segment modifiers
Input Format: Explanation:
FSSYD1JUNTYO/QF10JUNHKG/CX Specified carriers each segment
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST Preferred cabin class on each sector
FSZRH10JUNLHR.M#20JUNZRH.E# Preferred morning and evening departure times on each sector
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Itinerary modifiers
You must precede itinerary modifiers with a double ++.
Format: Explanation:
FSLAX1JUNLON10JUNLAX++//*A Specified alliance
FSSYD1JUNAKL10JUNSYD++/QF/NZ Specified carriers
FSSIN10JUNHKG20JUNSIN++-FIRST Specified cabin class
FSCDG10JUNMAD12JUNCDG++.D Direct flights only
Pricing and availability modifiers combined
If you use both pricing and availability modifiers, you must precede the
first pricing modifiers with a single +. The first availability modifier must
then be preceded by a double ++.
Format: Explanation:
FSPAR1JUNLON5JUNPAR+TE-GB++/AF/BA Tax exemption and preferred carriers
FSLON1JUNHKG10JUNLON+:NR++-BUSNS No restrictions and business class
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. When finished with any bookings please Ignore them. Check your answers in Appendix A: Answer Key.
1. Retrieve the following Booking File for passengers Alonso. Request a basic fare quote (FQ).
Write down your fare quote entry:
Adult fare:
Child fare:
Infant fare:
How much is the free baggage allowance?
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2. Retrieve the following Booking File for passenger Clifford. Request a basic fare quote.
Write down your fare quote entry:
Adult fare:
Is this the lowest fare for the journey? What entry checks for the lowest fare?
Rebook the itinerary in the correct class to qualify for the lowest fare. What is the entry?
How many filed fares are now in the Booking File?
What is the status of each of the filed fares? What do they indicate?
What is the entry to cancel the fare no longer required?
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3. Retrieve the following Booking File for passengers Robertson.
What is the business class (J) fare for the itinerary with Virgin?
What is the entry to check for any cheaper business class fares on the same flights?
What is the fare, fare basis code and booking class?
Rebook the cheaper fare. What is the entry?
What entry could you make to check for alternative business class fares with other airlines?
Book the lowest alternative offered. What entry did you make?
Ensure you have a valid fare quote stored for this fare and cancel any unwanted fares.
4. Your passenger wishes to fly from Manchester to Nice on 1st June and return on 8
th June and
requires alternatives on various airlines before making a booking.
Write down the best entry to make this request?
How many Pricing and Itinerary options have been returned?
What entry do you make to view the fare construction and tax breakdown of the first fare?
What is the entry to go back to the previous screen?
How many itinerary options are there for the second pricing option, and how do you view them?
How do you display the fare rules for the first pricing option?
Is a refund applicable if the journey is cancelled before departure?
Finally, book pricing option one for the passenger, using your own name and ensure a fare is stored in the booking.
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Module 10: Managing Booking Files in Queue
Galileo provides a queue system for the management, sorting and storage of Booking Files. Each pseudo city has a set of numbered queues. Within this set, there are queues with predetermined functions and queues that your agency can customise for internal use.
The queue system allows you to sign into and out of queues, place Booking Files on a queue and perform various maintenance functions on the Booking Files currently on queue.
Module Objectives
Upon completion of this module, you will be able to:
Identify the three main types of queues and their purpose
Display the number of Booking Files on queue
Sign in to a queue
Identify status codes and advice codes
Work a queue
Exit a queue
Place a Booking File on a queue
Queue Structure
Galileo assigns each pseudo city 100 queues, numbered 0 to 99. 26 of them are programmatic queues and Booking Files are placed on these queues automatically. These queues usually contain items such as flight confirmations, waitlist clearances, and schedule changes. The other 74 non-programmatic queues can be customised for your office needs.
Additionally, there are four queues used to receive or count Booking File messages. These special queues are identified by title instead of by number.
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Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and leisure travel companies about changes you need to make to Booking Files.
The following table lists the majority of available programmatic queues, their associated number, and the types of Booking Files they contain. Enter:
QPB
Queue Name: Number: Message and Booking File Types:
Urgent 0 Contains Booking Files that require urgent action. Booking Files may be placed on this queue by an agent in their own pseudo city, by an agent in an associated agency, or by a Galileo office.
General 1 If no queue number is specified, a Booking File placed on queue will automatically fall onto the general queue.
Past Date Quick default
1 PD Past date Booking Files for subsequent retrieval.
Seating replies 2 Booking Files with replies to seating requests.
Ticket arrangement
(TAU)
10 Booking Files with future ticketing dates.
Review booking 12 Booking Files that contain a review booking field.
Vendor remarks 16 Booking Files containing replies from airlines.
Waitlist confirmation
17 Booking Files with waitlist confirmations (status KL).
Urgent confirmation
18 Booking Files with confirmation (status KK) from carriers for travel within the next 14 days.
General confirmation
19 Booking Files with confirmation (status KK) from carriers for travel outside the next 14 days.
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Unable 20 Booking Files with UU or US status.
Unable to confirm
21 Booking Files with UC, UN or NO status.
Time change 22 Booking Files with time changes (TK or TL status).
Auxiliary service advice
24 Booking Files with service responses from hotel and car vendors
Service information advice
25 Booking Files with replies to SSRs
Special Queues Special queues have three-letter titles. They hold messages and Booking File counts for special functions.
The following table lists each special queue, its associated title, and the types of information found there.
Queue: Title: Format: Information:
Supervisor SPV QS Messages for the attention of the supervisor or manager of an office. Need authorisation to access.
Message MSG QM Messages of a more general nature to colleagues in the same office, or between associated agencies and a Galileo office.
Unable to contact
UTC QUTC Count of Booking Files with “unable to contact” notices.
Note: You cannot sign into the UTC queue, and is little used in an agency environment.
Left message to call back
LMT QLMCB Count of Booking Files with “left message to call back” notices.
Note: You cannot sign into the LMT queue, and is little used in an agency environment.
Note: These queues will be worked by your agency supervisor or servicing department.
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Non-Programmatic Queues
There are 74 non-programmatic queues that you can structure any way you like. Some agencies use certain queues to store Booking Files that need additional work, that need to be reviewed by a quality control department, or that need to be assigned to a specific individual in the agency.
Some agencies assign a non-programmatic queue to each individual working in the agency, so that they can follow-up with customers on Booking Files that they have created themselves.
Queue categories
Non-programmatic queues may be divided into categories and date ranges to allow additional storage capacity. A category is a sub-division of a queue and may be defined for use by your agency supervisor. Each category may be further divided into four date ranges to permit more filing space.
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Managing Queues
You can manage work to be done on Booking Files by performing various queue counts. In addition, you can list the Booking Files in a queue. These functions are important factors in increasing office productivity.
Displaying a Queue Count
You can display a count of queues that contain Booking Files within your pseudo city.
When to use
Display a queue count to see a total count of Booking Files on queue within your pseudo city.
How to use
To display a count of Booking Files on queue, enter:
QCA
Screen response:
1
23
4
5
Screen description:
Callout: Explanation:
1 Date and agency pseudo city, and time of QCA entry
2 Supervisory and message queues with count of messages
3 Default time for UTC queue (generally not used in an agency environment).
4 Queues are displayed in numerical order, with the total number of Booking Files specified
5 Some queues may be broken down into categories or sections, indicated by an asterisk after the queue number or title
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Signing in to a Queue
You must monitor queues frequently, because replies from airlines and vendors are received constantly.
When to use
To work Booking Files within a specific queue, you must sign in to the queue.
How to use
Take the following step to sign into queue 2, enter:
Q/2
The first Booking File in the queue is displayed, and the header line specifies the queue title.
Screen response:
Display seat data to view the seating reply. Enter:
SD
Screen response:
Note: KK is a status code, confirming the requested no smoking aisle seat.
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Status Codes and Advice Codes
Vendors use advice codes to advise you of the change of status of a booking, and a status code may indicate whether a flight reservation is confirmed, waitlisted, or on request. It is also is used to confirm a seat request or an SSR item.
When you receive an advice from a vendor you should advise your customer of the change and update the Booking File to show the status of the flight.
The following is a list of codes, and required action.
Advice code: Definition: Change to status code:
KK Confirmed from request HK
KL Confirmed from waitlist HK
NO No action taken XK
TK Schedule change on a confirmed flight
HK
TL Schedule change on a waitlisted flight
HL
TN Schedule change on a requested flight
HN
UC Unable to confirm XK
UN Unable to confirm, flight not operating
XK
US Unable to accept sale, have waitlisted
HL
UU Unable to confirm, have waitlisted
HL
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Updating Advice Codes
When you have advised your customer of relevant changes, the advice code must be updated in the Booking File with a change entry. The following are sample entries.
Flight changes
Advice codes to advise of a change of flight status may be updated with the following entries.
Advice code: Change to status
code:
Format:
KK - confirming reservation
Change flight segment 2 to HK
@2HK
KL - confirming from waitlist
Change flight segment 5 to HK
@5HK
TL - waitlisted, advising new flight times
Change flight segment 3 to HL
@3HL
UU - unable, have waitlisted
Change flight segment 4 to HL
@4HL
SSR items
Advice codes to advise of change of status for an SSR item may be updated with the following entries.
Advice code: Change to status
code:
Format:
KK - confirming item
Change status of special meal VLML to HK
SI.VLML@HK
KK - confirming item
Change status of special meal DBML to HK for passenger 1 segment 3
SI.P1S3/DBML@HK
UU - unable, have waitlisted
Change status of special meal SFML for segment 3 to HL
SI.S3/SFML@HL
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Seat requests
Advice codes to advise of change of status for a seat request may be updated with the following entries.
Advice code: Change to status
code:
Format:
KK - confirming item
Change segment status of all seats for all passengers to HK
S.@ HK
KL - confirming from waitlist
Change segment status for seat request for segment 2 to HK
S.S2@ HK
Flights, SSR and Seats
Action: Format:
To update all air segments, SSR items and seat request with one entry. (This will also remove items with NO, UC, UN or HX advice codes.
@ALL
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Working the Queue
When you have spoken to your customer and updated the relevant item, you must add a received from field and end transaction. The Booking File is removed from queue and the next Booking File is automatically displayed on screen for appropriate action to be taken.
You may work Booking Files on the queue in the following way:
Action: Format:
Update the current Booking File and end transaction
Update
Received from
End transaction
Ignore the current Booking File
Note: If you ignore transaction in error, enter QP to return to the previous Booking File.
I
Take no action and remove the Booking File from queue.
QR
Note: After any of these actions the next Booking File is automatically displayed on screen.
Adding an End of Queue Marker
You can add an end of queue marker which prompts you when you have looked at every booking on that particular queue. If the queue marker is not used the first booking remaining on queue will be redisplayed.
Action: Format:
Turn on end of queue maker QENDON
Turn off end of queue marker QENDOFF
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Exiting the Queue
You can exit a queue at any time.
When to use
When you no longer want to view Booking Files, exit the queue.
How to use
To exit a queue, take one of the following actions.
Action: Format:
Ignore the current Booking File and exit the queue
QXI
Ignore a Booking File and redisplay it QXIR
End transaction on the current Booking File and exit the queue
QXE
Remove the Booking File from queue and exit the queue
Note: This entry must be used with caution, as no action is taken on the Booking File, and it will not return to queue for the same reason
QX+QR
End transact a Booking File and redisplay it QXER
Exit the queue and route the current Booking File to queue 45
QX+QEB/45
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Placing a Booking File on a Queue
A Booking File may be placed on a queue when required.
Note: If you are working a queue, you can route the current Booking File to another queue if required.
When to use
Place a Booking File on queue for some further action to be taken on it.
How to use
Take the following step to route a Booking File to queue 40. Enter:
QEB/40
Note: If you are working a queue the next Booking File on queue will automatically display. If the Booking File was the last on queue, the system will respond with the Booking File record locator.
Sample formats
You can place a Booking File on any Booking File queue, category or date range for your office or branch office.
To place a Booking File on: Enter:
Queue 50 QEB/50
Queue 50, category JE QEB/50*CJE
Queue 50, category JE, date range 4 QEB/50*CJE*D4
Queues 40 and 71 QEB/40+71
Queue 40, category DF and queue 71, category 19
QEB/40*CDF+71*C19
Branch XP6, queue 88 QEB/XP6/88
Multiple queues at branch XP6 QEB/XP6/88+XP6/31
Queue 72 and branch XP6, queue 99 QEB/72+XP6/99
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished, check your answers in Appendix A: Answer Key.
1. What is the shortest entry to see a total count of Booking Files on queue within your pseudo city?
2. What is the entry to sign into queue 66?
3. What is the entry to end transaction and queue a Booking File to queue 40?
4. What type of replies from vendors fall onto queue 2?
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5. Refer to the following Booking File retrieved from queue 17.
What does the advice code KL indicate?
What action must you take?
What entries must you make to change the status code and remove the Booking File from queue?
6. Refer to the following partial Booking File display.
You call your customer to confirm the seat number. What entry do you make to update the Booking File?
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Module 11: Dividing, Repeating Booking Files, History, Booking
File List and Past Dated Bookings
This module explains some additional Booking File functionality.
Module Objectives
At the end of this module you will be able to;
Divide a Booking File
Create repeat bookings for your customers
Interpret Booking File history
Dividing a Booking File
Reservations for more than one passenger are often made in the same Booking File, and it sometimes happens subsequently that one or more of them needs to make a change to their travel plans.
It is not possible to have different flight reservations for individual passengers in the same Booking File, so those passengers that need something different must be divided from the original Booking File.
The recommendation is that each Booking File should contain only one passenger name, thus eliminating any need to divide a booking, but there are many occasions when it is inevitable that more than one passenger is included in the same Booking File.
The following procedure must be followed to divide out a passenger, and the division must be completed before any changes are made to the flight reservations.
Divide procedure
The following is the procedure to divide passengers from a Booking File.
Divide the applicable names from the Booking File
Enter received from field
Enter F to file the divided Booking File
Enter received from field
End transaction
Retrieve the original Booking File and make appropriate amendments
Retrieve the divided Booking File and make appropriate amendments
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When to use
Divide a passenger from a Booking File if changes are to be made to reservations for one of the passengers only.
How to use
Refer to the following Booking File.
Mr Young wishes to change his travel plans. He is passenger 2 in the Booking File. Take the following steps to divide him from the Booking File.
1. Divide passenger 2, enter: DP2
Screen response showing the divided passenger:
Points to note:
The header line displays a warning message that the Booking File may not be modified - it must be filed and the divide completed before any changes may be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and time of the divide action, and record locator of the original Booking File.
1. Add a received from field, enter: R.YOUNG/MR
2. File the Booking File, enter: F
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The Booking File for passenger 1 is automatically displayed.
Screen response:
Points to note:
The header lines show that the record has been filed and displays a warning message that the Booking File may not be modified - it must be ended and the divide completed before any change may be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and time of the divide action, and the Booking File cross-referenced with the record locator of the divided Booking File.
1. Add a received from field, enter: R.YOUNG/MR
2. End the Booking File, enter: E
Screen response:
Note: The original Booking File record locator stays with the undivided” passenger in the original Booking File.
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How to use (Cont.)
1. Retrieve the original Booking File and make any appropriate modifications. For example, delete any inappropriate phone or address information. Enter the following request:
RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Or if the vendor/Airline does not accept RQ.GENR
V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Add a received from field and end transaction.
1. Retrieve the divided booking file and make any appropriate modifications, and enter the following request:
RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Or if the vendor/Airline does not accept RQ.GENR
V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Add a received from field and end transaction.
Important note: Do not attempt to modify the booking before step 6 as it may cause the cancellation of the entire reservation.
Divided Bookings Exist Field
The newly created Divided Bookings Exist field contains the appropriate name and record locator of the other Booking File.
Screen displays:
Note: A SOM and tab stop are included for easy retrieval.
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Creating a Repeat Booking
This function allows you to clone all or part of a Booking File. There are three different levels of the repeat function, and each must be preceded by a received from field. Refer to the following Booking File:
The three levels of the repeat Booking File function are:
Repeat all customer data
Repeat all segments
Repeat all customer data and all segments
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Repeat all Customer Data (REALL)
When to use
Repeat all customer data if you wish to make a second booking for your customer, or perhaps if you are making a series of bookings for a particular project.
How to use
Take the following step to repeat all customer data. Input a received field, then enter:
REALL
Screen response:
Points to note:
All customer data is copied from the original Booking File. Make appropriate reservations for your customer and complete the new Booking File as required.
If the original Booking File is ticketed, the ticketing field is not copied into the new booking.
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Repeat all Segments (RESALL)
When to use
Repeat all segments if you wish to make a similar booking for another customer, or separate bookings for two customers who require individual Booking Files.
How to use
Take the following step to repeat all segments. Input a received field, then enter:
RESALL
Screen response:
Note: Only the itinerary is copied from the original Booking File. Add customer data and complete the new Booking File as required.
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Repeat all Customer Data and Segments (REALLSALL)
When to use
Repeat all customer data and all segments if you wish to make a similar booking for your customer.
How to use
Take the following step to repeat all segments. Input a received field, then enter:
REALLSALL
Screen response:
Note: Both the itinerary and customer data is copied from the original Booking File. Complete the new Booking File as required.
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Booking File History
The history section of the Booking File shows details of modifications that have been made since its original creation. History shows itinerary changes and maintains a record of changes that have been made to most customer data fields.
History tracks both agency and vendor activity, and you can examine history for filed fare and ticketing activity when tickets and itineraries have been issued in the Galileo system.
The most recent changes appear at the top of the history display after the original creator lines, and each line of information is preceded by a history code.
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To display Booking File history, enter:
H.
Refer to the following example screen display.
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Points to note:
Lines 3-5 show the detail of the original creation. The credit (CRDT) line shows the sign on and date and time the Booking File was originated.
The most recent history is shown at the top of the display, and oldest history at the bottom. Read from bottom to top to determine the progression of the booking.
A credit line is shown whenever an item has been added and the Booking File ended, or when a reply has been received from a vendor.
A history code is assigned to identify each item stored in history.
A complete of history codes can be found in the help pages.
Enter: H/HIST
Screen response:
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Booking File List
When to use
Booking File List provides the ability to list live booking files and display them to screen or send them to Queue
These entries are useful to display a list of bookings that involve passengers travelling to a particular destination or on a specific date or using a specific airline for example.
The LD entry was originally designed to display bookings that could be involved in or affected by an incident or event such as an airport closure for bad weather. I can also be used to list bookings made by a specified booking agent in the case of a colleagues absence from work
The list can be defined by various criteria. Some examples of frequently used entries are listed below . The full list is available using H/LD or Ask Travelport
How to use
LD/ALL/12JUN-D: This entry will display /ALL/ booking files ticketed or un-ticketed Travelling on /12JUN and –D display them to screen
LD/UTK/15JUN*30JUN-Q/50 This entry will display/UTK/ Un-ticketed booking files travelling between 15June and 30Jun and place them on Q50
LD/HTL/S-ZZ/17SEP-D This entry will display/HTL/Hotel bookings created by S-ZZ sign on ZZ For travel on 17Sep and display them to screen
Points to note:
All entries must begin with LD and the identifier for ticketed or unticketed bookings i.e. UTK or ALL. The date and destination of the booking files i.e. Q or –D display must always be the final qualifiers entered. Any number and combination of other qualifiers can be used in-between.
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The response to an entry ending with –D to display a list to
Screen would appear as below:
Each booking is shown with a tab prompt to display the booking
LD* will return to this list from a displayed booking
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Past Date Quick
Past Date Quick allows you to retrieve Booking Files no longer in the system.
Booking File history may be required for analysis after the Booking File is no longer retrievable in the system. Maybe a client returning from a trip informs the agent that the flight they were booked on was cancelled, or the hotel had no record of their reservation. In order to investigate the client's complaint, the agent needs a copy of the Booking File.
A Booking File is retrievable in the system as follows:
Format: Description:
Air segments 4 days after date of travel
Open segments 4 days after date of travel
Auxiliary segment with an “out” date
4 days after the “out” date
Auxiliary segment with an “in” date
4 days after the “in” date
Cancelled itinerary 4 days after the date of the last segment in the Booking File
After these dates Booking Files are purged, but information may still be accessed by requesting a PDQ (Past Date Quick) copy. PDQ provides the ability to retrieve Booking Files within 13 months of purge.
A customer agency or specific agent may use PDQ if authorised to do so.
PDQ Retrieval
Booking Files may be retrieved using the following formats:
Format: Description:
Retrieve by Record Locator
PQ/R-3S71JL
Retrieve by departure date and name
PQ/24JAN02-CHIN/GEORGE
Refer to HELP PDQ for additional retrieval formats.
If the record has been purged within 60 days of the PDQ request, the Booking File is placed immediately on queue 1, category PD. If the record is within 60 days – 13 months of purge, placement takes 24 hours.
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. Use the date provided on your name card. When finished, check your answers in Appendix A: Answer Key.
1. Book 2 seats in Y class from London to Amsterdam on BMI (BD).
Use your own name and one other passenger name.
The passenger‟s secretary contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.
The home phone number for passenger 1 is 01666 568654.
The business phone number for passenger 2 is 01753 988541.
Enter a written address for passenger 1.
Enter a delivery address for passenger 2.
Enter a ticketing review date for one month before departure.
End Transaction. Make a note of your locator.
Re-retrieve the Booking File and divide out passenger 2.
When the divide process has been completed, retrieve each Booking File and delete inappropriate phone and address information. Add an RQ. item to each Booking File to request new vendor locator information from BMI.
When you have completed the divide function, and amended each Booking File as required, retrieve each Booking File and cancel them both.
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2. What do the following history codes identify?
XS:
AG:
DN:
XG:
AW:
AVL:
SC:
XP:
FP:
AO:
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Module 12: Galileo Information System and Timatic
In addition to making required air, car and hotel reservations, it is a travel agent‟s responsibility to provide travel-related information to their customers. This could include country information or visa and health requirements. This module explains the Galileo Information System and Timatic, where much of this information may be found.
Module Objectives
At the end of this module you will be able to:
Access information contained in GIS
Work with Timatic fill-in formats to provide travel information to your customers
Galileo Information System (GIS)
The Galileo Information System (GIS) is an automated information system which is flexible, fully indexed and available to all Galileo users.
GIS is structured like a book. It has an index containing a list of chapters, and each chapter contains pages. You may not be able to display all pages listed as some of the pages been withdrawn.
Displaying the index
When to use
Display the GIS index to view the list of subjects and chapter numbers.
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How to use
Take the following step to display the index of subjects and appropriate chapter numbers. Enter:
GG
Screen response:
Note: Chapters that may be viewed at your agency location are listed. Some of the Chapters display here but do not have any information attached.
Displaying a chapter
When to use
Display a chapter from GIS to read the information it contains.
How to use
Take the following step to display the content of chapter 200. Enter:
GC 200
Screen response:
Note: Chapters may also be displayed by title, GC AIRLINE INFO
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Displaying a page
When to use
Display a page to view specific information in GIS.
How to use
Take the following step to display page 9, Meal Codes. Enter:
GP 9
Screen response:
Points to note:
Tab to appropriate item to view specific information on each meal code.
When you become familiar with the contents of GIS, you can bypass the index and go directly to required information by specifying both chapter and page number in your entry, e.g. GC 200/9.
Airline chapters
Many airlines have their own chapters in GIS which are not displayed in the index. They use these to provide information about their services, procedures and special promotions.
Note: Information is loaded directly into the system by the airline. Many Airlines now direct you to their Web site, which is more up to date.
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When to use
Display information to check on a specific airline procedure.
How to use
Take the following step to display the chapter for American Airlines. Enter:
GC EK
Screen response:
Note: Individual page numbers may be selected in the usual way.
GIS Formats
GIS formats may be found in the Help pages (H/GIS). The following are sample entries.
Format: Explanation:
GG Display index
GC 12 Display chapter number
GC 12/16 Display chapter and page
GC Redisplay current chapter
GP Redisplay current page
GC BA Display airline chapter (BA)
GC 506/1 Display Electronic travel authority system. (ETAS)
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Working with Timatic
Timatic is an information system that provides you with travel information regarding visa, health, customs and currency requirements for countries throughout the world.
The Timatic database is provided by an organisation based in the Netherlands. It is a stand-alone function, and there a number of fill-in formats to help you access up-to-date country-specific information.
Each fill-in format must be completed using either 3-letter city or airport codes or 2-letter country codes to identify a country.
When to use
Display the list of Timatic fill-in formats to help you provide travel information for your customer.
How to use
Take the following step to display the list of Timatic fill-in formats. Enter:
TI–
Screen response:
Note: The system responds with a list of formats and subject items. Tab to the appropriate item and enter to display the fill-in format screen.
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Visa information
Many countries have visa requirements for entry, and these may vary depending on whether travel is for business reasons or for tourism.
When to use
Display the Timatic fill-in format screen to provide visa information for your customer.
How to use
Take the following steps to access visa information for your customer. He is a national of the UK travelling to Brazil and Argentina, and will transit Spain en-route.
1. Display the fill-in format for visa information.
Enter: TI–MV
Screen display:
Screen description:
Detail: Explanation:
Nationality Specify the nationality of the passenger.
Destination Specify the destination countries.
Transit cities Specify any transit cities (optional item).
Alien resident Specify if passenger is an alien resident (optional item).
Note: You may use 3-letter city codes or 2-letter country codes to identify relevant countries in each item.
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1. Complete the screen as follows and enter at the cursor:
Note: 3-letter city or airport codes or 2-letter country codes may be used to identify a country.
Screen response:
Note: Scroll through the display to view all information.
Timatic scrolling
Scrolling entries in Timatic are unique. They are listed below:
Scrolling Format: Explanation:
TIPN Request next page (MD)
TIPB Page back (MU)
TIPL Request last page (MB)
TIPF Request first page (MT)
TIPG Redisplay current page
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Health information
There are health recommendations for entry into many countries.
When to use
Display the Timatic fill-in format screen to provide health information for your customer.
How to use
Take the following steps to access health information for your customer. He is embarking from Paris, and travelling to India. He recently visited Accra in Ghana.
1. Display the fill-in format for visa information.
Enter: TI–MH
Screen display:
Screen description:
Detail: Explanation:
Embarkation city
Specify the country of embarkation.
Destination Specify the destination countries.
Transit cities Specify any transit cities (optional item).
Cities visited Specify if the passenger has recently visited any other countries (optional item).
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1. Complete the screen as follows and enter at the cursor:
Screen response:
Screen response:
Note: Timatic text information will often refer you to other areas of information, e.g. TIRULES/R3 in the display above. You must insert a hyphen after TI in order to access that information area. Enter:
TI–RULES/R3
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Country information
You may display a complete list of city codes for a specific country.
When to use
Display country information in Timatic to view a list of city codes.
How to use
Take the following step to display a list of city codes for Denmark (DK).
Enter: TI–RCC/DK
Screen display:
Points to note:
Use the decode functionality in the Galileo system to identify individual cities.
Not all cities are served by an airport.
Timatic Formats
Timatic formats may be found in the Help pages (H/TI- and H/TIM). The following are sample entries.
Format: Explanation:
TI–HELP Display Timatic help
TI–NEWS Display Timatic news
TI–MF Display fill-in format for full text information
TI–MA Display fill-in format for visa and health information
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished, check your answers in Appendix A: Answer Key.
1. Your customer has specific dietary requirements, and asks you how airlines prepare kosher meals for their passengers.
Which chapter and page number must you check in GIS? Write down your entry.
How are kosher meals prepared?
2. What chapter number should you use to find out more information about RoomMaster?
Within this chapter can you find out what type of rates use the code WKD?
3. Refer to the following Booking File.
Your customer is a national of South Africa. Does he require a visa to travel to Japan?
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4. Refer to the following Booking File.
Mr Morgan asks if there any health recommendations for travel to Thailand and Nepal?
5. Refer to the following Booking File.
Mr Weaver is a citizen of the USA. Does he need a visa to travel to India, and are there any health recommendations?
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Module 13: Issuing a Basic Airline Ticket
Once the Booking File has been created, in order for the passenger to check in and board the aircraft it is necessary for a ticket to be issued
Module Objectives
At the end of this module you will be able to:
Issue a basic airline ticket
Types of airline ticket
The only type ticket issued by travel agents is the e-Ticket.
Paper tickets may still be issued by some airlines themselves in certain circumstances, but travel agents cannot produce paper tickets.
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Electronic Ticket
Also sometimes referred to as virtual, paper-less or e-Ticketing.
No physical ticket is issued and given to the passenger, only a receipt to prove that they have paid. The ticketing details are transmitted electronically from the Galileo system to the airline‟s CRS. When the passenger checks in, the airline representative will retrieve the details of the ticket and check the passenger in as if they had handed over a traditional airline ticket. Details of the e-Ticket can be retrieved in the Galileo system and also in the airline‟s CRS
Below is an example of an e-Ticket that was retrieved in the Galileo system.
What needs to be in the Booking File before I can issue a ticket?
In order to successfully issue a ticket the Galileo system checks for the following information:
The itinerary is in chronological order
Name fields are present and in correct format
There is a filed fare(s) present, either automatic or manual
A plating carrier is present
A form of payment field is present
A received field has been entered
When a ticket is issued a record of the transaction is automatically noted in the Booking File. The Galileo system amends the ticketing field and ends transaction on the Booking File. The Electronic Ticket record (ETR) is stored within the booking, but can also be accessed independently. Ticketing data will also be recorded within the Galileo system and reported to BSP.
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Issuing an e-Ticket
E-tickets are the only type of ticket that agents can issue. However, some airlines have restrictions on issuing e-tickets for certain bookings; e.g. if there is an infant passenger, or for groups. In this situation you must contact the airline to ascertain how to proceed with the ticketing.
When to use
When you wish to issue an electronic ticket for your passenger‟s itinerary
How to use
Take the following steps to issue an electronic ticket
TKP
Format: Explanation:
TKP TicKet Please
Displaying e-Ticket data
Once an e-Ticket has been issued, no physical document is issued. Information is stored in the Galileo Booking File and sent electronically to the carrier. The information can be displayed using the Galileo system if necessary.
The Booking File above has been ticketed. An e-Ticket was issued.
Two additional fields are now in the Booking File; *HTI and *HTE
When to use
When you wish to display an e-Ticket that you have issued
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How to use
Take the following steps to display an e-Ticket record held within a Galileo system Booking File
*HTE or tab to the *HTE prompt and press Enter
Screen response:
Screen: Explanation:
TKT: 072 9900…. e-Ticket number
NAME: UNDERWOOD… Passenger name
ISSUED: 23JAN… Date of e-Ticket issue
FOP:NONREF Form of payment used e.g. Non Ref
PSEUDO: 0EA7 Issuing agency pseudo city code
PLATING CARRIER…. Carrier who‟s ticketing plate was used
ISO…. Country of issuance
IATA: 99999…… IATA number of issuing travel agency
USE
CR Carrier code
FLT Flight numbers
CLS Class of service
DATE Dates of travel
BRDOFF Board and Destination airports
TIME Departure time
ST Status of reservation e.g. confirmed
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F/B Fare Basis
CPN Coupon number
FARE GBP 988.00…. Fare and tax breakdown
LON GF BAH M972…. Fare calculation data
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Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name card
Book 1 seat in Y class from London to Johannesburg on South African Airways (SA), returning 7 days later on South African Airways
Use your own name
The passenger‟s friend, Ian contacted you to make the booking
Your agency is Springbok Travel in Manchester, phone 0161 756 1544. Enter this, followed by Paul as the agency reference
Your customers home telephone number is 0161 845 4426.
Your customers email address is [email protected]
Your customer is paying for the ticket with cash
Enter the minimum permitted ticket entry into the Booking File
Your customer requires a gluten free meal on both sectors. Add this request to the booking.
Your customer is part of the South African Airways frequent flyer programme. Add their number, Q12385D
End transaction. Make a note of the record locator
Your passenger would like you to issue an e-Ticket for this journey. Issue the e-Ticket and answer the following questions:
What format would you use to display the e-Ticket record?
What is the ticket number?
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Do you want to learn more about ticketing?
If the answer is yes, you would be advised to attend Galileo Document Production training or study the Galileo e-Learning modules at http://support.galileo.com/SGC/LMS/
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Appendix A: Answer Key
The following are sample answers to the exercises and Module Reviews contained in this course book.
Module 2: Getting Started
1. .CDPPT Papeete (French Polynesia)
2. .CERIGA
.LDLV
RIX
Latvia
3. .EDDH4 De Havilland DHC-8 Dash Series 400
4. .LEINDONESIA ID
5. .AEETIHAD EY
6. .CDSCL Santiago - Arturo Merino Benitez
7. .CRJFK 45-60 minutes
8. .CRORY 9 miles/14 kilometres south of Paris
9. H/ENCODE
10. C MAP/SPAIN-CCCC Jerez de la Frontera (XRY) 25 miles
Sevilla (SVQ) 70 miles
Appendix A: Answer Key
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Module 3: Itinerary Planning
Availability exercise
1. APARFRA
2. A1NOVBKKSIN.1200
3. A1NOVLONSAO.D 2110
4. A2NOVSAOBEL.D (or) AN#1BEL.D
1110
5. A1NOVLONSYD QF
TTL1
0625 2 days later
BKK Total journey time 21 hours 40 minutes
6. H/AVAI
Timetable exercise
1. TTAKLHNL/NZ Days 2 4 6 - Tues Thurs and Sat
2. TT1NOVLONCCU Daily flights
AI
3a. TT25MAYLONMRU/MK Days, 5, 6 and 7- Fri, Sat and Sun
3b. TTR/BA Days 1, 4 and 6 – Mon, Thurs and Sat
4. TTLONALA BD, BA (codeshare with BD) and KC
Next day arrival
5. H/TT
Appendix A: Answer Key
Galileo for Travel Professionals 269
Module Review
1a. A1FEBMNLHKG PR
N1Y1
1b. A3FEBHKGBKK TG.1000 or AN#2BKK*TG.1000
N1Y1
1c. HS – sold seat inventory adjusted
2a.
A1FEBHKGSFO UA
N1Y1
AR#14 UA
N1Y1
2b. TTB1
.ED744
Boeing 747-400
2c. the next day
3a. A1FEBLONBGI VS.D
N2Y1
3b. O
3c. A5FEBBGILAX AA.MIA (or) AN#4LAX.MIA*AA
N2Y1Y2 (or) N2Y1*
3d. A7FEBLAXLON UA (or) AN#2LON*UA
N2Y1
3e. All carriers
Appendix A: Answer Key
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Module 8: Galileo Fares
Module Review
1. FDLON1JUNCPH–OW
GBP 2.00
AB
V
2. FD/BD–RT
GBP 152.00
T
TBRTM
No min stay/Max 1 year
3. FDLON1JUNHKG ADT CNN INF/BA-RT
FN 1/P5
GBP 308.00
GBP 231.00
GBP 31.00
N
NLCGBO
Saturday night/12 months
Ticket must be issued within 72 hours after making the reservation (refer to rules)
4. FDDALABZ01JUN–OW@C/AA/UA/BA AA
USD 5898.00
J
J
UA
USD 4798.00
A
DUP
BA
USD 5897.00
J1US
J
Appendix A: Answer Key
Galileo for Travel Professionals 271
5. FDLON1JUNLIS–RT
FD/TP
FN 1/P6.7
FN 1/P5
FN 1/P16
GBP 43.00
OTAP
O class
None
None
No advance purchase, but ticket must be issued within 72 hours after reservations made
No changes permitted
Ticket is non refundable
6. FDLON1JUNBKK/TG
FN 1/P16
FD–OW
FN 1/P8
7 days/2 months
GBP 50.00
GBP 590.00
One free S/O permitted
7. FDMAN1JUNBNE/QF–RT.AP
FD CNN INF@SLBBGB
GBP 599.00
SLBBGB
GBP 449.00
GBP 60.00
S class
Appendix A: Answer Key
Galileo for Travel Professionals 272
Module 9: Fare Quote
Module Review
1. FQ or FQP1.2.3 C07.4 (if not used PTC in name field
FF1
GBP 1610.00 + tax GBP 1207.00 + tax GBP 161.00 +tax
Y2BA
2 pieces
2. FQ
FQBB
FQBBK
Note: The original filed fare is invalidated after FQBBK and will automatically drop out of the Booking File on end transaction.
FX1
GBP 968.00 + tax
GBP491.00 + tax
2 filed fares
I - Invalid
G - Guaranteed
3. FQ
FQBB++-BUSNS
FQBBK
FS++-BUSNS
FSK1
FQ and FX1-2
GBP4986.00 + tax
GBP 1682.00 + tax ZHGBO Z Class
4. FSMAN1JUNNCE8JUNMAN
*FS1
FS- or FS*
MORE*2
FQN1
FN1/P16
FSK1, N.xxxxx &FQ
18 Pricing + 221 Itinerary Options
3
Non Refundable
Appendix A: Answer Key
Galileo for Travel Professionals 273
Module 10: Managing Booking Files in Queue
Module Review
1. QCA
2. Q/66
3. QEB/40
4. Seating replies
5. Confirming from waitlist Advise your customer
@2HK (or) @ALL
Received from and end transaction
6. S.S1@ HK (or) @ALL
Received from and end transaction
Appendix A: Answer Key
Galileo for Travel Professionals 274
Module 11: Dividing and Repeating Booking Files and History
Module Review
2. XS - Cancelled segment
AG - Added SSR
DN - Divided name
XG - Deleted or cancelled SSR
AW - Added written address field or sub-field
AVL - Added vendor locator
SC - Segment status change
XP - Changed or deleted phone item
FP - Changed or deleted form of payment
AO - Added OSI
Appendix A: Answer Key
Galileo for Travel Professionals 275
Module 12: Galileo Information System and Timatic
Module Review
1. GC 200/9
GP 9/KSML
All food prepared and served according to Jewish dietary laws.
2. GC 11 GP*21 (Rate Categories)
Weekend Rates
3. TI–MV Passport and visa required
4. TI–MH Malaria prophylaxis recommended
5. TI–MA
(or)
TI–MV and TI–MV
Passport and visa required
Malaria prophylaxis recommended
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Appendix B: Client File Plus – Overview
Client File Plus allows you to store information in the Galileo system and then quickly and easily move information to create a Booking File. You can store frequently used information regarding your customer at a company or personal level.
You may choose whether to move all or some of the information stored in a Client File into a Booking File.
Customer Data Client Files
Customer Data Client Files are the main types of files that you will use. They contain travel and policy information about:
Your agency
Business accounts
An individual employee of a business account
Agency File
This record contains your agency details, such as telephone numbers, office hours and emergency contact numbers. Each agency pseudo city has one Agency File, which is created automatically by Galileo.
Business File
Each business account can have its own Client File. The Business File is where you store details regarding that specific account, such as telephone numbers, ticket delivery address, payment policy, required invoice layout or DYO number.
You may create unlimited Business Files.
Personal File
You can build a Personal File for each person travelling for a company for which a Business File exists. Each Personal File contains personal information such as the passenger name, telephone contact, address and credit card number.
At the time of creation, all Personal Files are linked to Business Files; therefore a Business File must exist before a Personal File can be built.
You may create an unlimited number of Personal Files.
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Information Client Files
An information file contains information commonly used by your agency. They are useful for holding such things as office procedures and policies, airline contact telephone numbers etc.
You may create unlimited information files, but remember this information is never transferred into a Booking File.
Client File Hierarchy
The diagrams below show the relationship between the different Client File types.
Agency File
Customer Data
Personal File
Customer Data
Personal File
Customer Data
Business FileInformation
Business File
Information
Personal File
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Client File Formats
Each Client File may contain a maximum of 200 lines, where information is entered and stored. It must be entered using a specific format, in order for it to be accepted into the Client File and subsequently moved into a Booking File.
The format in which every line must be entered, regardless of which type of file is being created, is as follows:
Line number
Transfer code
Optional qualifier
Data
For example: 3Y/P.LONB 0207 838 1212
Format: Explanation:
3 Line number in Client File
Y Transfer Code Y= YES
/ Mandatory separator
P.LONB 0207 838 1212 Data
Note: Data entered after the / must be in correct Booking File format so that it may be moved into a Booking File.
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Line Numbering
Data is stored in a Client File and referenced with a line number. When creating a Client File you may store any data on any line number, but it is good business practice to use the same line numbers for the same types of information in each Client File.
Using a line numbering convention will make it is easy to transfer information to a Booking File by line number, rather than displaying the file every time to check which line number the information is on.
Suggested line numbering:
Item: Line numbers:
Names 1 – 2
Phone numbers 3 – 9
Addresses 10 – 15
Document production (DI.) 20 – 29
Ticketing related items 30 – 39
Air preferences 50 – 59
Hotel details 60 – 69
Car details 70 – 79
Customiser field (CI.)
Note: This field is important for Selective Access users. Access to Booking Files can be defined by using a CI. item in the Booking File.
90
Misc, Custom Check rule, etc 100
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Transfer Codes
Information is stored in a Client File for two reasons:
To be transferred to a Booking File
For information purposes only
To identify which data is to be transferred to a Booking File and which is not, it must be preceded by a transfer code when it is stored in the Client File.
Y - always move
O - optional move
R - related item
N - never move
B - blank line
Note: An optional qualifier, A – Z, may be used immediately following the transfer code. This identifies certain lines of the stored data as relating to specific functions, such as hotel or car segments. The concept is similar to notepad secondary qualifiers.
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Customer Data Client File Examples
The following are examples of each of the three levels of customer data client file and the Booking File that can be created.
Agency File
This is an example of an Agency File.
Business File
This is an example of a customer data Business File.
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Personal File
This is an example of a customer data Personal File.
Created Booking File
The screen below shows the Booking File that has been created using the Client File information and detailed on the previous pages.
Note: Make flight reservations as required and complete other appropriate Booking File items.
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Information Client File Example
The following is an example of an information client file.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Display
Galileo 360° Fares may easily be viewed in Viewpoint.
Take the following steps to launch Viewpoint:
If you are using Galileo Desktop, click the icon.
If you are using Focalpoint 3.5, select Companions and Viewpoint.
Screen response:
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How to use
Take the following step to display fares for travel from Copenhagen to Sydney on 1
st June.
Click on the Fares button, and select Fare Display.
Keyboard: Alt+ R, D.
Complete the screen as follows and click Search.
Screen response:
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Fare Rules
Fare rules may be accessed from Fare Display. It is possible to access detailed rules, or a summary of the rules for many city pairs
When to use
View the fare rules to check the fare restrictions to provide information to your customer.
How to use
Detailed rules
Take the following step to display detailed rules for the SK fare on line 15 of the CPH – SYD fare display viewed previously.
Right mouse-click on the fare and select Rules and Detailed.
Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, R, D.
Screen response:
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Points to note:
Click on the keyword at the top of the screen, and the relevant rules text displays below.
Click on Close Window to return to the Fare Display listing.
Click on the Summary radio button to switch to a summary of rules.
Click on Itinerary to return to the main Viewpoint screen.
Summary rules
A rule summary may be obtained for most city-pairs.
Take the following step to display summary rules for the SK fare on line 15 of the Fare Display.
Right mouse-click on the fare and select Rules, and then Summary.
Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, R, S.
Screen response:
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Fare Routing
If a routing fare is identified in fare display, it is possible to display the applicable routing.
When to use
Check the routing of a fare to see which intermediate cities may be included between the point of origin and point of destination of the fare.
How to use
Take the following step to display the routing for the detailed rules for the AF fare on line 1 of the Fare Display.
Right mouse-click on the fare and select Routing.
Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, O.
Screen response:
Points to note:
Intermediate cities may be omitted from a routing.
Alternative cities may not be substituted in a routing.
One routing option may be taken outbound, and a different routing option may be taken inbound.
Stopovers may not necessarily be allowed at intermediate cities. Check the fare rules.
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Fare Display Search Qualifiers
A more appropriate fare display may be obtained by using search qualifiers.
When to use
Use a search qualifier to reduce the number of fares displayed, and to provide more precise information for your customer.
How to use
Take the following step to display one way fares for travel from London to Sydney on 1
st June with BA and QF via Atlantic/Pacific routing.
Click on the Fares button, select Fare Display, and click on Options.
Keyboard: Alt+ R, D, and enter to activate the Options button, and complete the screen as follows.
Completed screen example:
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Screen response:
Note: Only one way fares for AP routing are shown.
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Passenger Description Code Qualifiers
Adult fares are displayed as the system default. When a fare is required, other than an adult fare, a passenger description code must be used.
When to use
Use a passenger description code to display fares for passengers other than adult.
How to use
Take the following steps to display fares for an adult, a child and an infant for travel from London to Bangkok on 1
st June with TG for a QLSX2M fare
basis.
Complete the screen as follows and click Search.
Keyboard: Tab between the relevant fields, and Alt+ S.
.
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Screen response:
Note: All infant fares are shown first, followed by all child fares and then adult fares.
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Fare Booking Classes
Follow-up entries may be made after a fare display to determine the correct class of service that must be booked for different carriers participating in a fare.
When to use
Check the class of service to be booked when you have a different carrier participating in an international itinerary.
How to use
Refer to the RJNCGB6 fare in the following fare display for travel from London to Pensacola with BA, and the subsequent routing display.
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Routing display:
Note: The routing indicates that AA may be used for part of the journey from DFW to PNS.
Take the following steps to check which class of service to book for AA between DFW and PNS.
Right mouse-click on the fare, and select Booking Code Detail and Secondary Airline Booking Code Detail.
Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, B, S.
Screen response:
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Enter AA and click OK.
Screen response:
Note: The display shows that AA must be booked in M class for this fare.
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Fare Quote
When to use
Use Fare Quote as Booked when you wish to quote the lowest fare for the itinerary as booked.
How to use
Refer to the following Booking File.
Take the following step to quote the lowest fare for the journey as booked:
Click on the Fares button and select Fare Quote.
Keyboard: Alt+ R, F.
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Names tab
Screen display:
Screen description:
Detail: Explanation:
Passenger names
Passenger names and descriptions identified in the Booking File. The green check mark identifies that fares will be quoted for all passengers.
All Names Click All Names to remove the green check mark from all passengers, and click the relevant name(s) for fare quotation for individual passengers if required.
Passenger description
Click the down-arrow to select an appropriate passenger description. Not required when PTC have been entered as part of the name field.
Use PTC Only
Check the Use PTC Only box to ensure that only the required fare is quoted for the specified passenger description.
Fare Quote type
Click the appropriate radio button to select the required Fare Quote Type.
Selected Options
Selected options are recorded here.
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Flights Tab
Screen display:
Screen description:
Detail: Explanation:
Flights Flight details. The green check mark identifies that fares will be quoted for all segments.
All Confirmed Flights
Click All Confirmed Flights to remove the green check mark from all flights, and click the relevant segments(s) for fare quotation for individual segments if required.
Fare Code Specify a fare basis code if a specific fare is required.
Booking Code
Specify a booking class code to override the booking class code in the booked itinerary.
Connection/ Stop Over
Force a connection or stopover with the next segment in the itinerary.
Break Fare Specify break points if required.
PrivateFares Information
Specify search requirements (e.g. Agency Private Fares only), and private fares pseudo city, account code and contract code if required
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Other tab
Screen display:
Screen description:
Detail: Explanation:
Tax Information
Specify exempt from country and airport taxes if applicable.
Penalty Information
Specify any appropriate fare restrictions.
Currency Information
Specify an alternative currency if applicable. Click on the down-arrow to make a selection.
Sell City Ticket City
Specify the sell city and/or ticketing city if different from that of the agency location.
Price as if Booked Today
Check the box if fare to be quoted as if booked today.
Ticket Type Specify if e-ticket or paper ticket required.
Plating Carrier Specify the plating carrier if required.
Ticketing Date Specify a future ticketing date if appropriate.
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Click the Quote as Booked radio button and click OK.
Screen response:
Points note:
Total Quote Details gives you the total fare for all passengers and all segments in the itinerary. Click the plus symbol to expand the Passenger and Fare Details to view the fare quote for each passenger.
Buttons on the toolbar allow you to follow on from the fare quote response, and access items such as fare rules, fare routings, and booking class codes.
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Storing the Fare
Viewpoint makes it easy for you to store a fare in a Booking File. It prepares the Booking File for ticketing and keeps the pricing information readily accessible.
After you have quoted the fare, store the fare in the Booking File.
When to use
Store the fare for future ticketing, after you have quoted it to your customer.
How to use
Take the following step to store the fare from the Fare Quote screen.
Click the Store Fare toolbar button and select Store.
Keyboard: Alt+ R, S.
Screen response:
Click OK and the main Viewpoint Itinerary screen is displayed. Stored fare details may be located in the Stored Fares field.
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Fare Quote Best Buy
Fare Quote Best Buy quotes the lowest economy fare for which seats are available for the booked itinerary. There are two possible responses to a Best Buy fare request:
Flight segments must be rebooked in a different booking class code to obtain the Best Buy fare.
Booking class codes have been used to correctly to obtain the Best Buy fare and no rebooking is required.
When to use
Use Fare Quote Best Buy when you wish to quote the lowest available fare for an itinerary, disregarding the class in which the itinerary is booked.
How to use
Refer to the following Booking File.
Take the following steps to quote the lowest available fare:
Click on the Fares button and select Fare Quote.
Keyboard: Alt+ R, F.
Specify CX as the plating carrier, click the Best Buy radio button and click OK.
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Response:
Screen description:
Detail: Explanation:
Total Fare Detail of the best buy fare.
Rebook Segment 1 and 2 must be rebooked into V class to qualify the itinerary for the quoted fare.
Most Restrictive Rules
Summary of the most restrictive rules.
Fare Basis Codes
Fare basis codes of the quoted fare.
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Rebooking the Itinerary
The itinerary must be rebooked in order to qualify the itinerary for the required fare.
When to use
Rebook the itinerary to match the booking class specified in the Best Buy quote.
How to use
Take the following step to rebook the itinerary into V class and store the fare in the Booking File.
Click on the Rebook Fare button.
Keyboard: Alt+ R, B.
Response:
Click on the Store Fare button and Store.
Keyboard: Alt+ R, S.
Response:
No Rebooking Required
If the booking class codes used are correct for the lowest available fare, no rebook is required. The fare must be stored in the Booking File for future ticketing in the usual way.
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Fare Quote Qualifiers
Fare Quote qualifiers can be included when a fare is quoted to override the basic fare quote assumptions listed at the beginning of this module.
Some fare quote qualifiers which may be used are:
Passenger
Passenger description
Segment
Refer to the following Booking File for two adults, one child and an infant.
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Passenger Qualifier
The system default quotes fares for all passengers.
When to use
Use a passenger qualifier when you wish to quote a fare for a specific passenger in the Booking File.
How to use
Take the following steps to Quote as Booked for Mrs Thailand only.
Click on the Fares button and select Quote as Booked.
Keyboard: Alt+ R, F.
Click All Names to remove the green check mark from all passengers, and click passenger 2 for fare quotation. Specify TK as the plating carrier.
Complete the screen as follows and click OK:
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Screen response:
Note: The fare must be stored in the Booking File in the usual way.
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Passenger Description
Passengers in a Booking File are assumed to be adults (except for infants who are specifically identified in a Booking File), unless a passenger type code is used in the name field. If a passenger type code is used in the name field then the fare will quote correctly for each passenger type without the need to enter anything at the time of fare quote. However, if this information has not been entered into the name field remarks then a passenger description code must be used at the time of fare quote.
When to use
Use a passenger description code to identify a passenger other than adult.(when not entered as part of the name field)
How to use
Take the following steps to Quote as Booked for all passengers in the Booking File, which contains adult, child and infant.
Click on the Fares button and select Fare Quote.
Keyboard: Alt+ R, F.
Select passenger 3 and type C05 in the Passenger Description box to identify a child and click OK
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Screen response:
Note: If there is no specific fare for the passenger description code requested, the system will default to the applicable adult fare.
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Segment Qualifier
The system default quotes fares for all segments.
Refer to the following Booking File.
When to use
Use a segment qualifier when you wish to quote a fare for specific segments in the Booking File.
How to use
Take the following steps to Fare Quote Best Buy for the SIN/HKG/SIN segments only.
Click on the Fares button and select Best Buy.
Keyboard: Alt+ R, F.
Click on the Flights tab, and remove the green check mark from segments 2 and 3.
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Complete the screen as follows and click OK:
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System response:
Note: If duplicate segments exist in an itinerary, confirmed in one class and wait-listed in another, segment select inputs must be used.
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Working with Filed Fares
Fares are stored in the Booking File in the Stored Fares field. Stored fares may be cancelled from the Booking File if they are no longer required.
When to use
Delete a stored fare if it is not required for ticketing.
How to use
Take the following step to cancel a stored fare from a Booking File.
Right mouse-click on the stored fare, and select Cancel Stored Fare.
Keyboard: Use the up/down arrow key to select the appropriate fare, and Alt+ R, C.
Note: Select Cancel All Stored Fares if all stored fares are to be cancelled.
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Format Summary
Signing On and Off
Format: Explanation:
SON/sign on code
+ password
Sign on to the Galileo system
SOF Permanent sign off
SAO Temporary sign off
SAI/sign on code
+ password
Sign onto the Galileo system after a temporary sign off, or if you made an error and made a sign on entry more than once.
SOF/sign on code
+ password
Sign off override to force off another user.
SC Move to work area C
Encode/ Decode
Cities
Format: Explanation:
.CELONDON Encode London
.CDMEL Decode MEL
.CRSIN City record for SIN (Singapore)
Lands - countries
Format: Explanation:
.LESRI LANKA Encode Sri Lanka
.LDSE Decode SE
Format Summary
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Equipment - aircraft types
Format: Explanation:
.EEBEECHCRAFT Encode Beechcraft
.EDF24 Decode F24
Airlines
Format: Explanation:
.AEBRITISH Encode airlines beginning with British
.ADSQ Decode SQ
.ARTG Airline record
Regions
Format: Explanation:
.RD Display all countries that are divided into regions
.RDUS Display all regions (states) for the USA
.RDUSOR Display name of US state OR
Locating the Nearest Airport to a Town/City
Format: Explanation:
C MAP/ GERMANY–AAAA Display the nearest airports to the city of Aachen in Germany
Help
Format: Explanation:
HELPT or H/T Display index of subjects beginning with the letter T
H/FARES Display help pages for Fares
H/N. Display help pages for format code N.
H/ Display applicable help pages after an error response
Format Summary
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Scrolling
Format: Explanation:
MD Move down
MU Move up
MB Move to the bottom of a display
MT Move to the top of a display
MR Move down and display the remaining lines of a display
Focalpoint Keyboard Shortcuts
Function: Command:
Clear active window Ctrl + W
Clear all windows Ctrl + S
Focalpoint Replay Ctrl + Y
Move to (activate) window 3 Ctrl + 3
Redirect response to window 2 Alt + 2
Retrieve unsolicited messages Ctrl + U
Exit Focalpoint Alt + F4
Unlock the keyboard Ctrl + R
Zoom active window Ctrl + Z
Miscellaneous
Format: Explanation:
@MT Check that connecting time is valid
DCT Display fill-in format screen to check minimum connecting times
@LTSIN Check local time at specified location
C Identify the pseudo city code for your agency
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Flight Availability
Format: Explanation:
A22JUNBRUATH Specified date and city pair
Note: If no date is entered, the system defaults to today‟s date
A15MAYMANPAR.1100 Specified date, city pair and departure time
A23MARSYDSIN/SQ Specified date, city pair and preferred carrier
A23MARSYDSIN SQ Specified date, city pair and carrier specific display
A# Change availability display to one day later
A#3 Change availability display to three days later
A– Change availability display to one day earlier
A–2 Change availability display to two days earlier
AR Return availability (reverses the city pair)
AR17NOV Return availability for specified date
A.0900 Change availability display to specified departure time
A/BA/UA/AA Change availability to show preference for specified carriers
A Display more flights
A BA Change availability to a carrier specific display
AM BA Display more flights from a carrier specific display
A.1500 KL Change availability display to a carrier specific display with a specified departure time
AR8JUN KL Return availability from a carrier specific display
A@H BA Request specific class in a carrier specific display (does not work for all carriers)
AL1 Display last seat availability for specified line number
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Flight Availability (Cont.)
A.LHR Display availability for single connecting flights via specified airport
ANPAR Display next availability to specified city from the off point of the previous availability display
ABLHR Display availability from a new specified board point
AOCDG Display availability to a new specified off point
A@#2 Display availability of more classes for the specified line number
Timetable
Format: Explanation:
TT10DECLONRIO/RG Timetable display London to Rio 10 December with Varig
TTR Return timetable display
A Move from a timetable display to an availability display for the same date and routing
TT Move from an availability display to a timetable display for the same date and routing
TTL4 Display timetable information for the flight on line 4 of an availability display
TTB3 Display timetable information for segment 3 in a Booking File
Format Summary
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Booking File
Name
Explanation: Format:
Single passenger, Mr George Casey
N.CASEY/GEORGEMR
Multiple passengers with the same family name, Mr James Brown, Mrs Mary Brown and Miss Anne Brown
N.3BROWN/JAMESMR/MARYMRS/ ANNEMISS
Multiple passengers with different family names, Mr Mark Knight and Mrs Joanne Schmidt
N.KNIGHT/MARKMR+N.SCHMIDT/ JOANNEMRS
Name remarks
Explanation: Format:
Child aged 5 years, Miss Mabel Larkins
N.LARKINS/MABELMISS P-C05
Infant, Miss Lauren Brown, born 16 August 2007
N.I/BROWN/LAURENMISS 16AUG2007
Change
Explanation: Format:
Change passenger name number 2 to Mr Oliver Mason
N.P2@MASON/OLIVERMR
Change passenger name numbers 3 and 4 to Mr Alistair Bradley and Mrs Kate Bradley
N.P3–4@2BRADLEY/ALISTAIRMR/
KATEMRS
Change a name remark for passenger 2
N.P2@ P-C08
Format Summary
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Delete
Explanation: Format:
Delete passenger name number 4 N.P4@
Delete passenger names numbers 3 and 4
N.P3-4@
Delete a name remark for passenger 3 N.P3@
Display
Explanation: Format:
Display name field N
Phone
Phone field codes
Code: Identifies:
T Travel agency phone
H Customer‟s home phone
B Customer‟s business phone
E Customer‟s email address
A Customer‟s accommodation/hotel phone
F FAX
N No phone contact
Explanation: Format:
Agency name and reference
P.T 01753 679821 WORLD TRAVEL REF GEORGE
Passenger home phone number
P.H 0207 897 7871
Passenger business phone number in another city
P.FRAB 2278 1912
Email address P.LONE GEORGE.SMITH//GALILEO.COM
Note: The city code must be included, and the @ sign is represented by two slashes
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Change
Explanation: Format:
Change the first phone (agency) field to show 01753 789871 and reference JORGE
P.1@T 01753 789871 REF JORGE
Change the third phone field to show business number 0208 786 7812
P.3@B 0208 786 7812
Delete
Explanation: Format:
Delete phone field number 4 P.4@
Display
Explanation: Format:
Display phone field P
Format Summary
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Ticketing
Explanation: Format:
Future ticketing date T.TAU/10MAY
Minimum entry T.T
Minimum entry including ticket number
T.T 12563728942620
Change
Explanation: Format:
Change the ticketing field to show a new review date of 5 September
T.@TAU/5SEP
Change the ticketing field to show a ticket number
T.@T 125364783922254
Delete
Explanation: Format:
Delete the ticketing field T.@
Display
Explanation: Format:
Display ticketing field P
Format Summary
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Received From
Explanation: Format:
Received from Miss Bridges R.MISS BRIDGES
Received from passenger R.PSGR
Change
Explanation: Format:
Change the received from field to show Sam Brown
R.@SAM BROWN
Delete
Explanation: Format:
Delete the received from field R.@
Display
Explanation: Format:
Display the received from field RV
Format Summary
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Form of Payment
Explanation: Format;
Cash F.S
Cheque F.CK
Invoice F.INV (free text invoice number)
Non Ref F.NONREF (non-refundable without reference to the issuing agency)
Miscellaneous F.MS (free text)
Credit card AX373900000000000 expiry 12/09
F.AX373900000000000/D1209
Change
Explanation: Format:
Change the form of payment field to show cash
F.@S
Delete
Explanation: Format:
Delete the form of payment field
F.@
Display
Explanation: Format:
Display the form of payment field
FOP
Format Summary
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Explanation: Format;
Add a mail „to‟ address [email protected]
Add a mail „from‟ address [email protected]
Add or change email comment to first email address.
MC.1@HAVE A HAPPY HOLIDAY
Change
Explanation: Format:
Change the 2nd
email address [email protected]@YAHOO.COM
Add or change email comment to first email address.
MC.1@HAVE A HAPPY HOLIDAY
Delete
Explanation: Format:
Delete 1st email address MT.1@
Delete 2nd
email comment MC.2@
Display
Explanation: Format:
Display the email field EM
Format Summary
Galileo for Travel Professionals 326
Review Booking File
Explanation: Format:
Issue hotel vouchers on 11November
RB.11NOV ISSUE HOTEL VOUCHERS
Place review booking item on queue 40 on 11 November
RB.11NOV/Q40 CHECK PSGR HAS VISA
Change
Explanation: Format:
Change the first review booking file field, to show a date of 20 November and to issue car hire vouchers
RB.1@20NOV ISSUE CAR HIRE VOUCHERS
Delete
Explanation: Format:
Delete review booking item 4 RB.4@
Display
Explanation: Format:
Display the review booking field RB
Format Summary
Galileo for Travel Professionals 327
Notepad
Explanation: Format:
Notepad item with free text NP.ADVISED PSGR REFUND NOT PERMITTED
Notepad with secondary qualifier H (hotel)
NP.H SHERATON HOTEL AMS REQUIRES A DEPOSIT
Historical notepad item NP.H PSGR ADVISED THAT HOTEL MUST BE GUARANTEED WITH CC
Confidential notepad item NP.C CASH ONLY DO NOT ACCEPT CHEQUES
Change
Explanation: Format;
Change the free text of the second notepad item
NP.2@NEW TEXT
Delete
Explanation: Format;
Delete notepad item 3 NP.3@
Display
Explanation: Format:
Display the notepad field NP
Display notepad items with H qualifier
NPH
Display notepad items with C qualifier
NPC
Format Summary
Galileo for Travel Professionals 328
Written Address
Explanation: Format:
Passenger‟s mailing address
W.MR A JACOBS 10 THE STREET BENSON OXFORDSHIREP/ OX97YE
Change
Explanation: Format:
Change the detail of a mailing address
W.@MR B GUNNER 27 THE STREET OXFORD P/OX7 9RE
Change the detail of the second sub-field of a mailing address
W.@2 25 THE STREET
Insert an additional sub- field after existing sub-field 3
W.@/3 OXFORDSHIRE
Delete
Explanation: Format:
Delete an entire written address
W.@
Delete the third sub-field W.@3
Display
Explanation: Format:
Display the written address field
AW
Format Summary
Galileo for Travel Professionals 329
Delivery Address
Explanation: Format:
Passenger‟s delivery address
D.MR A JACOBS RECEPTION GROUND FLOOR SHELL BUILDING
MANCHESTER
Change
Explanation: Format:
Change the detail of a delivery address
D.@MR B GUNNER FINANCE OFFICE SHELL MAIN OFFICE
CHEPSTOW
Change the detail of the second sub-field of a delivery address
D.@2 BUILDING 3
Insert an additional sub-field after existing sub-field 3
D.@/3 FIRST FLOOR
Delete
Explanation: Format:
Delete an entire delivery address
D.@
Delete the third sub-field D.@3
Display
Explanation: Format:
Display the delivery address AD
Format Summary
Galileo for Travel Professionals 330
Mileage Membership
Explanation: Format:
Mileage membership number for passenger 1
M.P1/UAA56789
Mileage membership number for passenger 2 indicating tier level Gold
M.P2/UA123456A –G
Delete
Explanation: Format:
Delete all mileage membership numbers for all passengers
M.@
Delete mileage membership information for passenger 2
M.P2@
Delete mileage membership information for AA for passenger 2
M.P2 AA@
Display
Explanation: Format:
Display the mileage membership field
MM
Display the membership accrual table for United Airlines (UA)
M UA
Format Summary
Galileo for Travel Professionals 331
SSR
Explanation: Format:
SSR item (DBML) for all passengers
SI.DBML
Advise airline Passenger 2 is a child with optional free text
SI.P2/CHLD*12MAY03
SSR item (VGML) for passenger 3 segments 2 and 4
SI.P3/S2.4/VGML
Request language assistance for passenger 3 segment 4
SI.P3S4/LANG SPEAKS ONLY FARSI
Ticket number for passenger 2 segment 3
SI.P2S3/TKNM 93212345678903
Change
Explanation: Format:
Change the free text of an SPML item
SI.P1/SPML@ NO EGGS
Delete
Explanation: Format:
Delete a seafood meal for passenger 2
SI.P2/SFML@
Delete all SSR items for all passengers on segment 2
SI.S2@
Display
Explanation: Format:
Display service information SI
Format Summary
Galileo for Travel Professionals 332
OSI
Explanation: Format:
VIP SI.CX GODDARD/JANE DIRECTOR SWIRES GROUP HONG KONG
Ticket number to CX SI.CX 16012345678906 GODDARD/JANE
Change
Explanation: Format:
Change the free text of the second OSI item
SI.2@CX VICE PRES SWIRES HONG KONG
Delete
Explanation: Format:
Delete item 1 SI.1@
Delete items 3 and 5 SI.3.5
Display
Explanation: Format:
Display service information
SI
Format Summary
Galileo for Travel Professionals 333
Advance Seat Assignment
Explanation: Format:
Display seat availability map for segment 2
SA S2
Assign seats 19AB for segment 2
S.S2/19A.B
Display seat characteristics SC
Generic request no smoking aisle seats for segment 2
S.S2/NA
Change
Explanation: Format:
Change the assigned seat number for passenger 2, segment 1 to 18A
S.P2S1@18A
Change the seat assignment for passenger 1 to 18B for all segments
S.P1@18B
Change to no smoking window seats for all passengers for all segments
S.@NA
Cancel
Explanation: Format:
Cancel all seat assignments for all passengers and all segments
S.@
Cancel seat assignment for passenger 2 on all segments
S.P2@
Display
Explanation: Format:
Display seat data SD
Format Summary
Galileo for Travel Professionals 334
Enhanced Booking File Servicing
Keywords
Keyword: Type of service request:
ADC Additional collection
ETE Electronic ticketing – even exchange
ETI Electronic ticketing – issue
ETRF Electronic ticketing – refund
ETV Electronic ticketing – revalidation
FARE Fare
GENR General request
GRPD Domestic group request
GRPI International group request
LIMO Limousine service
PTA Prepaid ticket advice
STOP Stopover package
TKI Claim agency incentives
TOD Ticket on departure
Set up TOD/PTA
Explanation: Format:
Request ticket on departure with BD at Heathrow
RQ.TOD/BD/MPD.23650132345675/ IOD.LHR.BD/FF1 CHECK ID
Request PTA with LH at Frankfurt
RQ.PTA/LH/MPD.22050132345686/ IOD.FRA.LH/FF1 CHECK ID
Change
Explanation: Format:
To change the detail of the first EBFS item for a TOD
RQ.1@TOD/BD/MPD.23650132345686/IOD.LHR.BD/FF1
Continued on next page
Format Summary
Galileo for Travel Professionals 335
Enhanced Booking File Servicing (Cont.)
Delete
Explanation: Format:
To delete item 2 RQ.2@
Display
Explanation: Format:
Display Enhanced Booking File servicing
RQ
Vendor Remarks
Explanation: Format:
Outgoing vendor remark to airline SA
V.ASA PLEASE ADVISE COST OF KENNEL FOR DOG 20 POUNDS
Change
Explanation: Format:
Change the detail of the second vendor remark to SA
V.2@ASA PLEASE ADVISE COST OF KENNEL FOR CAT
Delete
Explanation: Format:
Delete item 2 V.2@
Display
Explanation: Format:
Display Vendor Remarks VR
Format Summary
Galileo for Travel Professionals 336
Booking an Itinerary
Reference Sell
Explanation: Format:
Sell 1 seat C class from availability line 2 N1C2
Sell 1 seat Y class from availability line 1 and J class from connecting flight on line 2
N1Y1J2
Sell 3 seats in S class from availability lines 4 and 5
N3S4
Waitlist 1 seat Y class from availability line 2 N1Y2LL
Direct Sell
Explanation: Format:
Direct sell 2 seats in Y class on specified flight
0AA101Y1JUNLHRJFKNN2
Open Segments
Explanation: Format:
Open segment with 2 seats in Y class for specified city pair
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y class for specified city pair and date
0TGOPENY12MARLHRBKKNO2
Surface Segments
Explanation: Format:
Surface segment 0A (or) Y
Continued on next page
Format Summary
Galileo for Travel Professionals 337
Passive Segments
Explanation: Format:
Add passive segment for specified flight
0UA907Y1DEC LHREWRAK2
Add passive segment, 1 seat in C class from specified line number
N1C3AK
Re-ordering Segments
Explanation: Format:
Move segment 6 to follow segment 3
/3S6
Move segment 3 – 5 to follow segment 2
/2S3-5
Cancelling Segments
Explanation: Format:
Cancel segment 2 X2
Cancel segments 2, 3, 4 and 6 X2–4.6
Cancel the whole itinerary XI
Changing Dates, Flights Classes and number of seats
Explanation: Format:
Change the date of segment 1 to 3 June
@1/3JUN
Change segments 2 and 4 to H class
@2.4/H
Change the booking code to H class on all flights
@A/H
Change flight number of segment 1 to BA302 (must be same route)
@1/BA302
Change all segments to 3 seats (only prior to End Transaction)
@A/3
Format Summary
Galileo for Travel Professionals 338
Ending and Ignoring Transaction
Explanation: Format:
End transaction E
End transaction and re-retrieve the Booking File ER
End transaction and mail itinerary EM
End transaction, mail itinerary and re-retrieve ERM
Ignore transaction I
Ignore transaction and re-retrieve the Booking File in original state
IR
Retrieving a Booking File
Explanation: Format:
Retrieve by family name –DRAKE
By name and departure date 15DEC–MASON
Name, date and flight number TG887/12JUL–KNOWLES
Retrieve by locator 2VP45T
Retrieve all branch bookings by family name
B–BARNARD
Retrieve 2nd
booking from list 2
Format Summary
Galileo for Travel Professionals 339
Galileo Fares
Fare Display
Explanation: Format:
Basic input for specified date and city pair. FDLON10MAYSIN
Re-display the active fare display FD
Fare Display Modifiers
Explanation: Format:
Specified carrier /QF
One way fares –OW
Round trip fares –RT
Passenger type – adult ADT
Passenger type – child CNN (or) C08
Passenger type – infant INF
Fares with booking class B (carrier required) –B
Business class fares only (@F for First class)
@C
Specifying fare basis code @W2BA
Travel via specified global indicator .EH
Private fares only :P
Net fares only :C
With specified account code -PRI-ACCT
High to low order /X
Format Summary
Galileo for Travel Professionals 340
Fare Display follow-up formats
Explanation: Format:
Updates the previous fare display to show one way fares only.
FD-OW
Updates the specified date of the previous fare display.
FD12DEC
Updates the previous fare display to show fares for Thai Airways (TG) and Eva Airways (BR).
FD/TG/BR
Updates the previous fare display to show round trip fares for a child.
FD–RT CNN (or C08)
Updates the origin city of the previous fare display to show Boston.
FDOBOS
Updates the destination city of the previous fare display to show Paris.
FDDPAR
Updates the previous fare display to show the YEE3M fare only
FD@YEE3M
Updates the previous fare display to show business class fares only
FD@C
Fare Notes
Explanation: Format:
Display menu of paragraphs for specified line number
FN 12
Display fare notes for specified paragraph number
FN P20
Display fare notes for paragraphs 6, 8 and 14 for the specified line number
FN 3/P6.8.14
Display all fare notes for the specified line number
FN 4/ALL
Display fare notes summary for the specified line number
FN 2/S
Format Summary
Galileo for Travel Professionals 341
Fare Routing
Explanation: Format:
FR 5 FR 5
Fare Booking Classes
Explanation: Format:
Display the class of service to book for carrier AA for the fare on line 2 of the display
FDC 2//AA
Fare Quote
Explanation: Format:
Quote lowest fare for class booked FQ
Quote lowest fare for class booked for passengers 1 and 4 only
FQP1.4
Quote lowest fare for class booked, specifying
passenger numbers and type (PTC not required
if added to the name field)
FQP1.2.3 C09
Quote lowest fare for class booked for segments 2 and 3 only
FQS2-3
Force fare quote for fare basis YEE6M FQ@YEE6M
Quote lowest private fare for class booked FQ:P
Quote lowest net fare for class booked FQ:C
Quote lowest fare private fare with/without specified account code
FQ-ACCT:P
Quote discounted passenger type (e.g. child) accompanied by an adult on a separate Booking File (when PTC in name field)
FQ/ACC
Quote lowest fare for class booked for markets not using Automated Plating Carrier
FQCAA
Format Summary
Galileo for Travel Professionals 342
Fare Quote Best Buy
Explanation: Format:
Quote lowest available fare for flights booked FQBB
Quote lowest available Premium First FQBB++-PREMF
Quote lowest available First FQBB++-FIRST
Quote lowest available Business FQBB++-BUSNS
Quote lowest available Premium Economy FQBB++-PREME
Quote lowest available Economy Class FQBB++-ECON
Quote lowest available fare for flights booked for segments 1 and 4 only
FQBBS1.4
Rebook classes for lowest available fare FQBBK
Focalpoint Shopping
Booked Itinerary
Explanation: Format:
Focalpoint Shopping for booked itinerary FS
Focalpoint Shopping for a child aged 10.
Note: This is not necessary if the PTC has been entered in the name field.
FS*C10
Passenger 2 only FSP2
Tax exempt FSTE
Segments 1 through 3 only FSS1-3
Private fares only FS:P
Net fares only FS:C
Specify maximum of three carriers FS++/BA/LH/BD
Exclude maximum of three carriers FS++/UA-/AA-/CO-
Cabin preference – Business Class
Note: The first pricing option returned from a booked itinerary is always a FQBB of the itinerary without cabin preference.
FS++-BUSNS
Format Summary
Galileo for Travel Professionals 343
Unbooked Itinerary
Explanation: Format:
Round trip journey FSLON10JANDXB20JANLON
Surface sector FSLON10JANDXB--AUH20JANLON
Connecting point FSROM1JUNX-JFKCVG20JUNX-JFKROM
Two passengers FS2LON20DECJKT
Passenger type code FSFRA1JUNLON10JUNFRA+*C10
Adult and child aged 4 years
FS2HKG10JUNTYO20JUNSIN+P1.2*C04
Private fares only FSFRA1JUNLON10JUNFRA+:P
Private fares with an account code
FSFRA1JUNLON6JUNFRA+-ACCT CODE
Specified carriers for each segment
FSSYD1JUNTYO/QF10JUNHKG/CX
Preferred cabin class on each sector
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST
Specified carriers FSSYD1JUNAKL10JUNSYD++/QF/NZ
Specified cabin FSSIN10JUNHKG20JUNSIN++-FIRST
Follow-on entries
Explanation: Format:
Rebook the required pricing option FSKn
Display the fare construction *FSn
Display fare rules FQNn
Display additional itinerary options for the specified pricing option
More*n
Format Summary
Galileo for Travel Professionals 344
Filed Fares
Explanation: Format:
Display filed fare field FF
Display in detailed linear format
FF1 Display filed fare 1
FF2P3 Display filed fare 2 for passenger 3
Cancel
FX1 Cancel filed fare 1
FX1.3.5 Cancel filed fares 1, 3 and 5
FX1.3-6 Cancel filed fares 1, 3, 4, 5 and 6
FX1P2.4 Cancel filed fare 1, passengers 2 and 4
FXALL Cancel all filed fares
Restore filed fare for re-ticketing
FF1@R
Amend
FF1BG40K
Note: Free baggage allowance may be amended without altering the guarantee status of the fare. Other areas of a fare may be amended using manual fare build entries.
Format Summary
Galileo for Travel Professionals 345
Queues
Working with Queues
Explanation: Format:
Display list of all queues and titles and Booking File count
QPB
Display a count of Booking Files on queue QCA
Sign into queue 2 Q/2
Exit queue, ignoring current booking file QXI
Queue Remove QR
Queue booking to queue 50 own pseudo QEB/50
Queue to queue 50 specified pseudo ABC QEB/ABC/50
Add an end of queue marker QENDON
Remove the end of queue marker QENDOFF
Updating Change of Flight status
Advice code: Change to status
code:
Format:
KK - confirming reservation
Change flight segment 2 to HK
@2HK
KL - confirming from waitlist
Change flight segment 5 to HK
@5HK
TL - waitlisted, advising new flight times
Change flight segment 3 to HL
@3HL
UU - unable, have waitlisted
Change flight segment 4 to HL
@4HL
Format Summary
Galileo for Travel Professionals 346
Updating SSR items
Advice code: Change to status
code:
Format:
KK - confirming item
Change status of special meal VLML to HK
SI.VLML@HK
KK - confirming item
Change status of special meal DBML to HK for passenger 1 segment 3
SI.P1S3/DBML@HK
UU - unable, have waitlisted
Change status of special meal SFML for segment 3 to HL
SI.S3/SFML@HL
Updating Seat requests
Advice code: Change to status
code:
Format:
KK - confirming item
Change segment status of all seats for all passengers to HK
S.@ HK
KL - confirming from waitlist
Change segment status for seat request for segment 2 to HK
S.S2@ HK
Flights, SSR and Seats
Explanation: Format:
To update all air segments, SSR items and seat request with one entry. (This will also remove items with NO, UC, UN or HX advice codes.
@ALL
Format Summary
Galileo for Travel Professionals 347
Dividing a Booking File
Explanation: Format:
Divide passenger 2 DP2
Divide passenger 1 and 4 DP1.4
File divided booking File F
Display divided bookings *DV
Procedure to Divide
1. Divide applicable passenger(s). DP2
2. Enter Received From Field R.JANE
3. File divided Booking F
4. Enter Received From Field R.JANE
5. End Original Booking E
Repeat Bookings
Explanation: Format:
Repeat all customer data REALL
Repeat all segments RESALL
Repeat all customer data and segments REALLSALL
Booking File History
Explanation: Format:
Display all history *H
Display history of Itinerary only *HI
Display history of filed fare only *HFF
Display history of queues *HQT
View codes used in history H/HISTORY
Format Summary
Galileo for Travel Professionals 348
Galileo Information System
Explanation: Format:
Display index GG
Display chapter number GC 12
Display chapter and page GC 12/16
Display airline chapter (BA) GC BA
Redisplay current chapter GC
Redisplay current page GP
Timatic
Explanation: Format:
Display list of Timatic fill-in formats TI–
Display Timatic fill-in format for visa information TI–MV
Display Timatic fill-in format for health information
TI–MH
Display Timatic fill-in format for visa and health information
TI–MA
Display fill-in format for full text information TI–MF
Display Timatic help TI–HELP
Display Timatic news TI–NEWS
Timatic Scrolling
Explanation: Format:
Request next page (MD) TIPN
Page back (MU) TIPB
Request last page (MB) TIPL
Request first page (MT) TIPF
Redisplay current page TIPG
Acknowledgement:
© 2011 Galileo International. All rights reserved.
All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. © Copyright 1999-2011. All rights reserved.
For questions or comments, please send a message to [email protected] including
this reference:
Galileo Number GN 880 v 1.8