Helping youwith BT Wi-fi

You’re part of the world’s largest wi-fi network. You can expect happier customers, who visit more often and stay for longer. From time to time they (and you) may need a bit of help with wi-fi. Read on for answers to some common questions and who to call if you need more help.

Wi-fi is a way to get online wirelessly, in the same way that you’d connect to the wireless signal from your home broadband. Wi-fi gives you a higher quality connection than 3G which makes it easier to play games, watch TV or make calls over the internet away from home. You can do all the normal things as well like check emails and browse the internet.

What’s the best way to explain wi-fi to my customers?

How to connect, step by stepChoose the BT Wi-fi or BT Openzone network. Customers with free BT Wi-fi minutes as part of their mobile package should connect to the BT Openzone network

Open a browser and they should see the BT Wi-fi login page. If not, type in www.btwifi.com

Buy wi-fi access, use the free wi-fi (if it’s available) or log in with a BT Broadband, mobile provider or roaming partner username and password

Customers are logged out of BT Wi-fi after 15 minutes of inactivity. They’ll need to log back in after this.

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Different ways to get onlineBuy a voucher

If you’ve decided to charge your visitors for wi-fi, they can buy a voucher online at your premises or you can sell them a paper BT Wi-fi voucher.

Free access

If you provide free access to your customers they can get online with one click or they can enter a password provided by you.

Free minutes with BT Broadband

BT Broadband customers get free and unlimited BT Wi-fi minutes. To log in they need their BT Yahoo! email address and password. If they’ve forgotten their details they can: • go to www.bt.com/password • call the BT Broadband helpline on 0800 111 4567

Free minutes with a mobile contract

Customers with free BT Wi-fi minutes as part of their O2, Everything Everywhere, Tesco Mobile or Vodafone mobile contract can get online for free. They should call their mobile provider if they have problems connecting.

International roaming & wi-fi access clients

If an international wi-fi provider has a roaming agreement with BT, then its customers can use BT Wi-fi hotspots in the UK and Ireland. Charges depend on the customer’s wi-fi provider. If customers have a wi-fi client like BT MobileXpress or iPass they can also use that to connect to BT Wi-fi.

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How to promote BT Wi-fi to your customersWe’ll help you promote your hotspot, with:

• Stickers for windows, walls and till points• Quick guides in holders• Table top information cards

• For general help with your wi-fi service, or to order new marketing materials email btwifi.partners@bt.com or give us a call at any time on Freephone 0808 100 0656*. If you’re outside the UK, the number is +44 20 7799 1595**.

• To order paper vouchers call Freephone 0800 48 48 44 (choose option 3, then option 1) or email btwifi.papervouchers@bt.com.

• If you’re offering a free service then you can change the password and set email reminders at www.btwifi.com/extranet.

• If your customers are having problems and want to contact us, please tell them to email btwifi.support@bt.com or call us on Freephone 0800 022 3322*. If they want to call from overseas then the number is +44 132 556 0841**. The helpdesk is open 24/7 for technical support. For billing questions it’s open 9am-5.30pm UK time weekdays, excluding UK bank and public holidays.

* Calls to this number are free from BT landlines and BT payphones. They’re not free to call from mobile phones - the cost will depend on your service provider.** This international number is charged at your telephone provider's international call rates.

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