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Helping Great Individual Contributors Become Great Supervisors

Helping Great Individual Contributors Become Great Supervisors

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Page 1: Helping Great Individual Contributors Become Great Supervisors

Helping Great Individual Contributors Become Great Supervisors

Page 2: Helping Great Individual Contributors Become Great Supervisors

Challenges

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1. Not making the mental shift from “doer” to “leader”

2. Uncertainty about how to delegate work

3. Inability to allocate work fairly among the team

4. Failure to deal with conflict effectively

5. Withholding knowledge and information necessary for successful projects

Page 3: Helping Great Individual Contributors Become Great Supervisors

Chat Pod

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Why did you choose to be a supervisor or hope to be one?

Page 4: Helping Great Individual Contributors Become Great Supervisors

New Supervisor Blind Spots

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42% of supervisors don’t understand what it takes to succeed

89% have at least one blind spot

Only 1 in 10 were actually groomed for the job

Half took the role for an increase in compensation–only 23% actually wanted to lead others

More than half of leaders learned through trial and error

Page 5: Helping Great Individual Contributors Become Great Supervisors

1. Mental shift from “doer” to “leader”

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Page 6: Helping Great Individual Contributors Become Great Supervisors

Polling Question

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Page 7: Helping Great Individual Contributors Become Great Supervisors

Tips for making the mental shift from “doer” to “leader”

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1. Don’t fall into the trap of “BLM,” or “be like me.” Your agency hired you for a specific skill set or talent; everyone has specific skills or talents. Diversity is your friend here.

2. Look for what your team truly needs (fill the gap). You’re not trying to replace yourself, necessarily.

3. Work tirelessly to be aware of what behaviors and actions you’re intentionally demonstrating. Your job, again, is to grow capacity in your team members.

Page 8: Helping Great Individual Contributors Become Great Supervisors

2. Uncertainty about how to delegate work

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Page 9: Helping Great Individual Contributors Become Great Supervisors

Polling Question

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Page 10: Helping Great Individual Contributors Become Great Supervisors

Tips for successful delegation

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1. Determine the experience level of the employee you select. New assignment? New type of work? Business as usual?

2. Ask questions, and listen. Listen intently to make sure your employee understands what you need.

3. Have employees repeat (in their own words) what you’re asking them to do.

4. Ask them, “What can I do to support you?”

5. Hold progress check-in meetings.

Page 11: Helping Great Individual Contributors Become Great Supervisors

3. Inability to allocate work fairly

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Page 12: Helping Great Individual Contributors Become Great Supervisors

Polling Question

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Page 13: Helping Great Individual Contributors Become Great Supervisors

Tips for allocating work fairly

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1. Talk to your people. Ask them what types of assignments they want. Align work, worker, and workplace as frequently and as much as you can.

2. Be fair. Don’t give one person all the good assignments, and someone else all the less desirable ones. We all have to do things we don’t like, but try to keep those to a minimum.

3. Provide stretch assignments to those people who are your high performers. Chances are, they appreciate the challenge.

Page 14: Helping Great Individual Contributors Become Great Supervisors

4. Failure to deal with conflict effectively

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Page 15: Helping Great Individual Contributors Become Great Supervisors

Polling Question

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Page 16: Helping Great Individual Contributors Become Great Supervisors

Challenges

Excessive employee turnover

Low morale

Reduced productivity

Quality problems

Delayed and missed deadlines

Increased supervision overhead

Conflict: Opportunities and Challenges

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Opportunities

You create new Ideas

You learn about others

You understand yourself

You see different perspectives

You practice communication

Page 17: Helping Great Individual Contributors Become Great Supervisors

Tips for Resolving Conflict

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1. Acknowledge that it exists, and address all parties individually and together as a group.

2. Continually focus on areas where interests are similar.

3. Seek guidance from your manager, or from your HR partner.

4. Be consistent in how you deal with everyone involved.

Page 18: Helping Great Individual Contributors Become Great Supervisors

5. Withholding necessary information

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Page 19: Helping Great Individual Contributors Become Great Supervisors

Polling Question

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Page 20: Helping Great Individual Contributors Become Great Supervisors

Withholding Knowledge and Information:

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Opportunities

You get to decide what is (and what is not) appropriate information to convey to your team

Part of the role of a supervisor is to sometimes be a “buffer” between your employees and Sr. Leadership

Challenges

Team may feel it doesn’t have the information necessary for success

You may feel that knowledge is power, so you hoard it

People may begin to distrust you if they notice a pattern of you not being transparent

Page 21: Helping Great Individual Contributors Become Great Supervisors

Tips for Being Transparent

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1. Be consistently honest, candid, and sensitive to what you need to share.

2. Ask your people what more they need, and provide it in all cases where possible and appropriate.

3. Realize that your team is depending on you for your success, as well as you depending on them for yours.

Page 22: Helping Great Individual Contributors Become Great Supervisors

Questions and Answers

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