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HelpdeskTicketing
Our responsive Helpdesk Ticketing module helps the entire school, academy or district community work together more seamlessly – allowing you to identify, address and prevent issues effectively and efficiently.
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Helpdesk Ticketing
Designed to optimise communication and enhance the delivery of support, our Helpdesk Ticketing module will effectively streamline your helpdesk processes.
Suitable for use via email or a portal, this module will help to reduce communication obstacles, simplify administration tasks and increase efficiency – saving time, money and resources.
And because you can include how much time and money it takes to resolve tickets and issues, you can report, analyse and detect whether changes should be made in certain areas to prevent reoccurring problems.
“Experience has shown that not all software lives up to expectations, however Parago is one of the few which, to coin a phrase, ‘does exactly what it says on the tin’. A great, easy to use and comprehensive application.”
Mark Thorpe | Director of Communications | St Joan of Arc School
Don’t justtake ourword for it...
Simplify issues and streamline tasks
Helpdesk Ticketing
Our Helpdesk Ticketing module has been expertly designed in conjunction with schools and districts, in order to meet the specific demands of the education sector, in the following ways:
• Automated ticket workflows with helpdesk service level agreement to reassign urgent or missed tickets
• Add time and money spent to tickets
• Integrate with Incident & Workflow Management module to automatically raise a ticket when an incident occurs using SLAs
• Integrate with Risk Management & Forms module to raise remedial actions from risk assessments using SLAs
• Have multiple people assigned to one ticket to ensure all relevant people are notified and involved in any issues
• ‘Wildcard’ on Email2Ticket
• Link to portal for external and internal users
• Email2Ticket as alternative to portal
• Alerts to target tickets to the relevant individuals and teams
• Smartphone management of tickets
• Link tickets to assets or building infrastructure
• Mass edit, assign, update, merge, and reply to tickets
• Report on all tickets, including historic tickets
• Central management for MATs and school districts
• Attach photos and documents to tickets where needed
• Target tickets to premises, IT and other departments
• Staff enjoy using a simple helpdesk solution ensuring all incidents and issues are recorded effectively
• Report and analyse accurate future strategies by keeping track or recurring issues, time and money speant dealing with particular assets and buildings
• Manage tickets on the move with the mobile app
• Central overview of everything happening in your MAT or district
• Never miss a ticket with alerts, ensure all tickets are actually dealt with correctly and accordingly
Designed with the unique needs of schools, academies and Trusts in mind
Key features:
Contact us
UK9 The Aquarium King Street, ReadingRG1 2AN
+44 118 950 8087
[email protected] paragosoftware.com
Product technical specification
US3355 Lenox Road, Suite 750,AtlantaGA 30326
1-404-870-8519
• School-specific development and design A product developed with schools, for schools
• Visual icon-based system for ease of use Developed for all levels of user
• Cloud-based system Peace of mind that your data is securely held at AWS Amazon
• Permissions based multi-user system Restrict user access based on permission levels, managed by customisable templates
• Document importer Securely attach documents to assets, buildings, rooms and people
• Image importer Securely attach images to assets and rooms to provide proof of ownership for insurance purposes
• Customisable reports Report on any data behind assets producing accurate forecasts and schedules, all exportable to Office applications
• REST API Enables data links to other software solutions
• AD/LDAP integration Manage Parago users through active directory for single sign-on
Central System Features
