Helpdesk System User Manual V.1.2 English Version

Access to the system using browser. Recommended Mozilla Firefox / Chrome or you can access to the system by clicking helpdesk icon in http://potal.um.edu.my.

Step 1: Type http://helpdesk.um.edu.my

Step 2: Helpdesk screen will appear and

Step 3: Click on Student & Staff Button to enter the system.

Step 4: Central Authentication System CAS LOGIN Screen will appear. Use your username & password for UMMAIL in order to access the system.

Step 5: User type option screen will appear. Please select your option.

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Helpdesk System User Manual V.1.2 English Version

Step 6 : After done login into the system, first page will show the history / status page for every complaint / “aduan” that have been made.

You can view the details by clicking using your mouse on to the Ticket No. column.

The Status column shows the status of each ticket.

Step 7: Click on to the “New Problem” hyperlink on the left pane of the screen for you to make a new complaint / “aduan”.

Step 8: Then a screen of dynamic form name Register Problem will appear and you can start registering your complaint/ “aduan” now.

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