8/3/2019 helpdesk analyst or helpdesk support or PC technician or desktop

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Changa Gorham404 2nd StreetKings, IL 61068313.784.8043cg1d19b52@westpost.net

OBJECTIVE:

To obtain a technical position that will value team work, leadership, and customer service skills. The ideal position will offer growth and opportunity to enhance the customer experience and promote a productive corporate culture

CERTIFICATIONS09/10 Comp TIA A+ Certification04/10 Certified Business Professional in Customer Service04/10 Microsoft Office Specialist (MOS) in Word 2007 / Excel 200702/10 Microsoft Office Specialist (MOS) in Windows Vista 06/07 Six SigmaGreen Belt Certification at Ford Motor Company (Rawsonville)

TECHNICAL SKILLS:Adept in TCP/IP and OSI Networking Models Increase PC memoryProficient in Microsoft Office 2007,2010 Suite: Word, Excel, Power Point Build and Repair PCs Install and configure Windows 98, 2000, XP, Vista, and Windows 7Troubleshoot and upgrade PCs Navigate Windows Explorer Mount SATA and CD Drives

Update antivirus software and perform scans Operate Printers and ScannersDCSE (Dell Certified Systems Expert 2011)EDUCATION:

01/10 - Present Focus: HOPE, Information Technologies Center Detroit, MIPC Technology Program

Completed Comp TIA A+ CertificationCompleted Customer Service, Communications and Team BuildingCompleted Proficiency Skill level training in Windows Vista operating system and in Microsoft Office 2007: Word, Excel, PowerPoint

Graduate Detroit Lutheran West High School Detroit, MI

EXPERIENCE:5/2011- 7/2011 Care Tech Solutions Shared Services Troy, MI Level 1 Support for Detroit Medical Center (DMC). Password resets and Microsoft Outlookmail client support and troubleshooting. Hardware and Software support onvarious IT Healthcare applications. Mainframe support and mainframe printerissues as well as escalation and routing of emergency issues. Trouble shooting of LAN/WAN issues from various sites within DMC group.

10/2010 - 7/2011 Tech Team Global Shared Services Southfield MILevel 1 Technician for Honda. Hardware and Software support. Password Resetsand Lotus Notes troubleshooting.Level 1 Technician for Dana. Hardware and Software support. Password

Resets and Recoveries, escalating and routing critical iss

ues, support of 23 different systems. Monitor Network Connectivity and troubleshoot LAN / WANissues.Level 1 Technician for Louis Vuitton. Hardware and Software support.

Accessed AS400 to make modifications in User and Customer profiles.Repairing issues related to functionality and configuration of Mainframe.Level 1 Technician for TTX, Swagelok, Affinia, TRW, and NCAA

8/3/2019 helpdesk analyst or helpdesk support or PC technician or desktop

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09/97 -11/09 Ford Motor Company Production Checker/Assembler Rawsonville,MIAssembled auto parts and inspected parts after final assembly to assure qualityBuilt quality parts according to job specifications, reducing reworkWorked efficiently with associates and achieved production goals dailyPerformed troubleshooting and machine repair when workstations went down

06/06-08/08 Ford Motor Company Team Leader Rawsonville, MISupervised 3 lean cells (work areas) with 7-8 employees per cellEnsured each cell achieved daily projected volumes (600-780 parts)AssistedSet-Up Person with machine breakdowns and machine malfunctionsPromoted to Team Leader in 2006: trained and supervised 20+ Crew MembersStayed calm and professional while dealing with high pressure situationsAwarded Team Area of the Month in January 2007.