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Hello, is There Anyone There?
Creating anEffective Online Student Orientation
Danielle PlassManager-Online Support ServicesPace University
About PaceO Founded in 1906O Private metropolitan university which
enrolls nearly 13,500 students in bachelors, masters, and doctoral programs in Arts and Sciences, Computer Science, Law School, Nursing, School of Business, and School of Education.
O Campuses in NYC and Westchester County
O Predominately a commuter school
• B.B.A. in Business Studies
• B.S. in Professional Communication
Studies• B.S. in Professional Technology
Studies• B.S. in Nursing Completion
Program for RNs• B.S. in Professional Technology
Studies • Executive Doctoral Program in
Business• Executive MBA (eMBA)
• MS in Finance for Professionals
• MS in Internet Technology (completely online)
• MA in Management for Public Safety & Homeland Security Professionals
• MA in Nursing
Distance Education at Pace
Snapshot of Online Students at Pace
Original Orientation
What students had to say…….
23%
24%
11%
42%
Yes, verySomewhat helpfulNo, not helpfulDoes not apply
O“The online orientation is great and I
found it to be very helpful”
O“Downloadable PDF’s would be good”
O“I feel the present orientation process is
quite extensive, however, I would like to see
more hands on activities and assignments
included in the orientation process.”
O“I think the online method currently being
used is very effective but maybe even
provide a video format that students can
view the "how to?" of navigating through
the system.”
O“I would like this site to provide more
information about online orientation and
how it works.”
O“Optimization for tablet/mobile”
O“I would prefer a “live” session”
WebsiteO http://
www.pace.edu/online-learning/students-new-online-learning
iTunesO http://
deimos.apple.com/WebObjects/Core.woa/Browsev2/pace.edu
