Helen T. Ford, PMPhelenfordpmp@yahoo.com Mobile: 248-225-0789 Frisco, TX

PROFESSIONAL PROFILE

Certified Project Management Professional (PMP) with proven ability in leading complex high-risk, high-profile projects in diverse IT and financial service industries. Effectively manage full project life cycle & responsibilities—including budget, vendor RFP/RFI, and SOW—utilizing waterfall, iterative, and agile/scrum methodologies. Excellent at coordinating process improvement, establishing CMMI Level 3 process maturity and best practices within IT PMO. Experienced in vendor management and working with offshore resources. Extensive communication/presentation experience to senior management, as well as internal & external customers. Able to travel extensively and work remotely. Industry mastery of:

Application development, including integration of 3rd-party applications (COTS)

Mortgage origination, servicing & default systems, as well as reverse mortgage

Government audit & compliance Global application & infrastructure audit

Compliance/security oversight, including 3rd-party vulnerability/configuration scans

IT infrastructure/operations for call centers, data centers, CTI/telephony

Project governance & executive leadership

TECHNICAL PROFILE

Extensive PMO technical experience utilizing industry IT and financial service technologies, including:

Clarity & Daptiv PPM tools, TFS, JIRA, MS Project, and Visio

BKFS Systems; Empower, MSP, Invoice Management, eMSP, eLI, VendorScape, Agent Desktop

MISMO (Mortgage Industry Standards Maintenance Organization)

SOX, CFPB, HMDA, OCC, MHA programs, AML, OFAC, Patriot Act, CRA, FDCPA, FHFA, SAFE, Card Act 2010

EMC storage & SAN, Enterprise Database & BI/Data Warehousing,

Genesys, Avaya, IEX Call Center Management system

ETL & web methods, SalesForce, IEX Call Center Management system, Chordiant CRM application, OnStar, Metaphase, SDRC I-Deas CAD/CAM/CAE, IVR systems

WAN/LAN, Nortel Meridian PBX, ACD, VM & IVR applications

PROFESSIONAL EXPERIENCE

PNC MORTGAGE, Plano, TX May, 2016 to PresentSenior IT Project Mgr., Mortgage PMO Manage data integration, enterprise data warehouse(BI), and CFPB & OCC regulatory compliance for mortgage lender. Implement seamless data integration utilizing BKFS Empower LOS to downstream mortgage and

home equity applications, incorporating data mapping and overseeing system design, development, and testing.

Guarantee compliance with HMDA 2017-18 CFPB regulatory requirements for IT changes. Oversee integration of new Empower LOS data to Enterprise Data Warehouse.

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DEAN FOODS, Dallas, TX May, 2015 to August, 2015Senior IT Project Mgr., PMO Spearheaded integration of $2.1M in 3rd-party vendor projects, on time and within budget. Initiated and managed SDLC define/design phases of capital expenditures fixed asset project,

effectively integrating Project/Workflow 4000 applications with JD Edwards ASM. Coordinated all warehouse management system project phases, fully implementing 3 rd party Datex

Footprints application, and coordinated all aspects of supporting plant infrastructure, including cabling, switches, hubs, Wi-Fi, and servers.

Ensured clear project communication, utilizing Daptiv PPM to convey weekly status, budget, resource/risk management, and project milestones to executive leadership, and using MS Project to coordinate tasks and deliverables with project team.

NATIONSTAR MORTGAGE, Irving, TX August, 2014 to April, 2015Senior IT Project Mgr., PMO Initiated and managed $1.5M in multiple IT projects, overseeing cross-functional team of 25 resources. Executed integration of BKFS Invoice Management (COTS) application project, and fully

integrating NationStar and Celink external systems to automate invoice processing, while managing SOX, legal, risk, and audit compliance.

Operated all aspects of 3-phase agile development project of customer facing communication for ad-hoc and default/breach notices, adhering to OCC regulatory, legal, compliance, & audit standards.

Directed design and integration of vendor/contract application business rules, batch processing, filenet imaging, and SFTP implementation.

CAPITAL ONE, Plano, TX April, 2014 to August, 2014Senior Project Mgr. Structured and managed marketing & sales compliance projects. Significantly reduced gaps in regulatory Community Reinvestment Act (CRA) issues by

recommending process, governance, and communication improvement measures, as well as ensuring legal, audit, & compliance review.

Implemented marketing and sales programs, as well as 3rd-party applications.

COLE TAYLOR MORTGAGE, Ann Arbor, MI May, 2013 to April, 2014Senior IT Project Mgr., PMO Utilized agile development to manage full life cycle of $2M in projects, including their application, infrastructure and operations, as well as vendor contract management. Improved loan origination underwriting process through development and deployment of Sapiens

Decision Rules product. Launched Secondary Marketing Pricing Engine using agile MVP, EPIC, stories and features. Managed waterfall design for deployment of multi-phase enterprise canonical data warehouse to

incorporate MISMO standards.

PROMONTORY FINANCIAL GROUP, Orange, CA January, 2012 to December, 2012Audit & Compliance/Senior Business Analyst Analyzed Mortgage Foreclosure Complaints to meet OCC regulatory compliance. Implemented SalesForce CRM application changes, soliciting and documenting necessary business

requirements and executing testing and post-deployment processes to maximize application.

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Ensured OCC compliance through mortgage foreclosure file audits, considering MHA guidelines and proprietary standards, as well as determining degree of error/harm to borrower.

CAPITAL ONE, Plano, TX August, 2011 to November, 2011Senior Business Systems Analyst/Project Mgr. Directed Loan Servicing Transfer Project for default loans, collaborating with team members in the Business Systems Analyst role. Utilized Clarity PPM tool to assess business process and technical requirements for the enhancement

and launching of LPS eLI (electronic loan integrations) system.

METLIFE HOME LOANS, Irving, TX March, 2011 to August, 2011Senior Project Mgr./Business Systems Analyst Directed multiple projects designed to meet OCC regulation and improve business processes. Supported default services/loss mitigation process initiatives by creating business requirements &

processes, and managing OCC Consent Order adherence for SPOC, instituting changes for MSP & IVR/Telephony processes and training staff on new procedures.

Streamlined loan fulfillment department by outsourcing to new vendor, then providing training materials and training to loss mitigation personnel on new processes.

JP MORGAN CHASE, Irving, TX March, 2010 to March, 2011Loss Mitigation Relationship Mgr. Managed 100+ delinquent accounts, implementing various mortgage workout options, including

MHA/HAMP, loan modifications, forbearance & repayment plans, short sales, & deed-in-lieu. Collaborated in HAMP initiative roll out by evaluating end-user impact and implementing changes

to improve directive effectiveness.

BANK OF AMERICA, Addison, TX February, 2008 to March, 2010Loss Mitigation Specialist Oversaw default loan services, determining account promotion for delinquent first lien mortgages to

loss mitigation for forbearance, repayment plans, and loan modification. Trained call center on Federal CARD Act 2010 to guarantee credit card collection guideline

compliance.

GENERAL MOTORS/ONSTAR, Detroit, MI August, 2002 to September, 2007IT Program/Project Mgr., PMP Directed CMMI Level 3 compliance for project life cycles—including infrastructure & operations,

call center, and CTI/Telephony—by delineating work plans/schedules, estimates, and status reports. Presented IT projects to OnStar Strategic Leadership & Executives for project selection & approval,

status, and financial review. Managed vendor relations, procuring & budgeting for vendor contracts, and evaluating vendor

performance.

EDUCATION & PROFESSIONAL CERTIFICATION

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SCRUM (CSM) CERTIFICATION Anticipated Spring, 2017ITIL FOUNDATIONS 2005CERTIFIED PROJECT MANAGER PROFESSIONAL 2002 Member of Dallas Chapter PMI B.S. IN MANAGEMENT INFORMATION SYSTEMS, Magna Cum Laude 1995 University of Detroit Mercy, Detroit, MI

Professional references & additional work history available upon request.