HEAT Release Notes

HEAT

Release Notes For HEAT Service and Support

Release 9.7.6, Build 28 February 24, 2016

Table of Contents

HEAT Release 9.7.6 Overview ............................................................... 1

HEAT Release 9.7.6 Installation Instructions ......................................... 1

Known Behaviors ................................................................................. 3

Issues and Features in HEAT Release 9.7.6 ............................................ 3

HEAT Release 9.7.6 Compatibility ......................................................... 5

HEAT Minimum System Requirements .................................................. 8

Copyrights and Trademarks ................................................................ 11

1

HEAT Release 9.7.6 Overview

These release notes include instructions for HEAT Service and Support, HEAT Self Service, and HEAT Web-Based Call Logging. Customers upgrading from previous versions of HEAT should upgrade all three of these components for the integrated products to function properly. HEAT Release 9.7.6 delivers flexible customer service and support solution for IT help desks, support centers, and call centers. Some of the out-of-the-box capabilities include call ticket handling and a logging solution. A seamless employee and customer support interaction helps support organizations resolve issues efficiently. HEAT Release 9.7.6 release contains the following:

12 new features: o RM 230310: Administrator - Buttons Grayed out in Edit Set after using the Undo Menu Option. o RM 232816: HSS - Is it possible to have the date created for an HSS ticket to be the date/time the

save button was pressed rather than the New Issue button?. o RM 235054: HSS - Is it possible to move the Add a New Note, and Add an attachment links to the

Left in HSS? o RM 235053: HSS - Customer would like the ability to redirect to a different link/page that resides in

HSS from the default page that loads at login. o RM 228784: HSS - Customer would like the fields of Username and Password to be auto completed

after you submit your new registration, since you just typed that information in down below. o RM 232808: HSS - Client Submits ticket, but it stays on page. o RM 230311: Administrator - Cannot deselect individual fields using Ctrl in an Edit Set. o RM 232848: HSS - Customer would like the ability to customize the labels (which would be located to

left of the actual) username and password fields on the HSS login page. o RM 231314: Enhancement Request: Please add fields that will show the submission date/time of

tickets submitted in HSS. o RM 233785: Call Logging - Can Data Source for Reports be set to Use Call Logging Data Source on

all reports with a single action o RM 230160: HSS - When HSS users are in a ticket and they go to the knowledgebase, it doesn't

open HPK in a new window and prompts the user to save the ticket instead. o RM 225047: HEAT Survey - Make HEAT Survey compatible with 64 bit OS.

22 customer issues

16 internal issues (see the “Issues and Features in HEAT Release 9.7.6” section for a complete list.)

HEAT Release 9.7.6 Installation Instructions For detailed instructions on installation and system requirements, refer to the HEAT Installation Guide. You can also

go to the HEAT Software Support Site and download the installation guide from http://www.HEATSoftware.com/Support. We recommend that you review the HEAT Installation Guide and the HEAT Client/Server Products Compatibility Matrix before beginning the installation process. These documents describe system requirements and operating system and database system compatibility with HEAT products. The documentation for this release is in English.

HEAT Release 9.7.6 Installation – New Customers

Special Steps for Customers on Windows 8 and 8.1 or Windows Server 2012

You must enable the Microsoft .Net Framework Release 3.5 for the HEAT Release 9.7.6 installation to run. This feature has been enabled by default for all operating systems versions through Windows 7. However, in Windows 8 and 8.1 and Windows Server 2012, this feature is now disabled by default. Before installing HEAT Release 9.7.6, this feature must be enabled. For instructions, search for “install .net framework 3.5” on www.msdn.microsoft.com.

The above steps require Internet access to complete.

http://www.heatsoftware.com/Support

http://www.msdn.microsoft.com/

2

The HEAT Release 9.7.6 installation program displays step-by-step instructions for installing HEAT program files, demo FLS data, and report files. To begin the installation process, do the following:

1. Close any open applications. 2. Double-click the HEAT.exe file. 3. Follow the on-screen instructions to complete the installation.

You will also need to set up an ODBC data source using the System DSN tab to point to your database. For clients running on a 64-bit operating system, the ODBC source must be created using the 32-bit ODBC admin (C:\Windows\SysWOW64\odbcad32.exe). For detailed instructions, refer to the HEAT Installation Guide. For Windows 7 and Windows 8 and 8.1 users, after the installation finishes, set the HEAT applications to “run as administrator” by modifying the properties on the Start menu shortcuts.

HEAT Release 9.7.6 Installation – Existing Customers The HEAT Release 9.7.6 installer automatically upgrades all installed components to HEAT Release 9.7.6. See the Upgrade Compatibility section on page 7 for supported operating system and version compatibility. Contact HEAT Software Support if you are upgrading from a HEAT version previous to HEAT Release 9.0.3. Note: All clients should be on the same version as the server. After upgrading to HEAT Release 9.7.6 from HEAT Release 8.4.5 or later, you must restart the HEAT services, as these services no longer start automatically. Login credentials are set to local system account. You can change the login credentials and startup type from manual to automatic for all or selected services after updating HEAT.

Special Notes

Web UI users: The installer overwrites the web server database configuration file. We recommend that you run the web server database configuration tool after the HEAT installation finishes. As an alternative to running the configuration tool, you can copy the following file to a location outside of the HEAT\WEBUI folder tree before running the install, and replace it after the upgrade is completed. C:\Program Files\HEAT\WEBUI\webapps\HeatWebUI\WEB-INF\classes\main.cfg.xml. If the Web UI and HSS are set up to use SSL security certificate, you also need to back up the SSL folders before the upgrade installs.

HEAT BPAM creates a file in the C:\Windows directory called HEATDefs.log. This file can grow to a large size. As a best practice, we recommend archiving and deleting the HEATDefs.log file periodically (the period depends on growth rate), either manually or with a scheduled batch task.

HEAT Release 9.7.6 Compatibility with Microsoft Exchange 2010 There are known compatibility issues between Microsoft Exchange 2010 (32-bit) and applications that use MAPI services from previous versions of Microsoft Outlook (such as Microsoft Outlook 2003 and 2007). If you install HEAT Release 9.7.6 on a machine that uses Microsoft Outlook 2003 or 2007, and you are running Microsoft Exchange 2010 (32-bit), you may experience problems with certain areas of HEAT Release 9.7.6. Further information on this issue can be found at: http://blogs.msdn.com/b/stephen_griffin/archive/2011/10.aspx. The following matrix shows compatibility issues:

Microsoft Outlook Version Call Log ATG BRM HMC

2013 Compatible Compatible Compatible Compatible

2010 Compatible Compatible Compatible Compatible

2007 Compatible* Compatible* Compatible* Compatible*

http://blogs.msdn.com/b/stephen_griffin/archive/2011/10.aspx

3

Microsoft Outlook Version Call Log ATG BRM HMC

2003 intermittent Not compatible Not compatible Not compatible

The MAPI services provided by Microsoft Outlook 2007 work with Microsoft Exchange 2010 if you apply Microsoft Exchange 2010 SP1. Instructions and further information regarding the application of SP1 for Microsoft Exchange 2010 can be found at: http://support.microsoft.com/kb/2460049. You must also apply update rollup 4 for Microsoft Exchange 2010 SP1. It can be found at: http://support.microsoft.com/kb/2579150.

About Uninstalling HEAT Release 9.7.6 Uninstalling HEAT Release 9.7.6 removes the entire application from your system.

Known Behaviors

Crystal Reports. HEAT Release 9.7.6 installs Crystal Reports Release 11.5. If you have Crystal Reports Release 12 installed on your system, HEAT Release 9.7.6 uses that instead of Release 11.5. HEAT Release 9.7.6 does not support Crystal Reports releases later than Release 12, in which case HEAT Release 9.7.6 uses Crystal Reports Release 11.5. If you want to use Crystal Reports Release 12 (also known as Crystal Reports 2008), download the free viewer at the following location: http://downloads.businessobjects.com/akdlm/crystalviewer/Crystal%20Reports%20Viewer%202008.exe. This viewer can be installed at any time, before or after the HEAT Release 9.7.6 installation.

ATG integration with Lotus Mail. Creating a VIM mail message, and sending the message to the HEAT VIM account creates a new call record; however, the body of the mail message does not populate the description field of the new call record.

Lotus Notes 8.5. This is not supported.

Issues and Features in HEAT Release 9.7.6

RM # Description Type

230310 Administrator - Buttons Grayed out in Edit Set after using the Undo Menu Option Feature

232816 HSS - Is it possible to have the date created for an HSS ticket to be the date/time the save button was pressed rather than the New Issue button?

Feature

235054 HSS - Is it possible to move the Add a New Note, and Add an attachment links to the Left in HSS? Feature

235053 HSS - Customer would like the ability to redirect to a different link/page that resides in HSS from the default page that loads at login

Feature

228784 HSS - Customer would like the fields of Username and Password to be auto completed after you submit your new registration, since you just typed that information in down below.

Feature

232808 HSS - Client Submits ticket, but it stays on page Feature

230311 Administrator - Cannot deselect individual fields using Ctrl in an Edit Set Feature

232848 HSS - Customer would like the ability to customize the labels (which would be located to left of the actual) username and password fields on the HSS login page.

Feature

231314 Enhancement Request: Please add fields that will show the submission date/time of tickets submitted in HSS Feature

233785 Call Logging - Can Data Source for Reports be set to Use Call Logging Data Source on all reports with a single action

Feature

230160 HSS - When HSS users are in a ticket and they go to the knowledgebase, it doesn't open HPK in a new window and prompts the user to save the ticket instead.

Feature

http://support.microsoft.com/kb/2460049

http://support.microsoft.com/kb/2579150

http://downloads.businessobjects.com/akdlm/crystalviewer/Crystal%20Reports%20Viewer%202008.exe

4


225047 HEAT Survey - Make HEAT Survey compatible with 64 bit OS. Feature

205122 HMC - MAPI listener is marking emails as read but not creating tickets. Error message from Tasks table: “Could not load message with ID=XXXXX.”

Customer

223987 HEAT API - Program which works fine will subsequently fail if Unified Login is enabled. Customer

230317 Call Log - It is possible to place the Search Web Icon on Menu Bar, and it cannot be removed Customer

230313 AlertMonitor - CallDesc field when hovered no longer wraps text. Customer

237182 Call Logging - Simple search error after opening a call group - Error: Incorrect syntax near ')' Customer

233263 Admin - After upgrading to 9.74 the forms are being cut off width wise Customer

234995 HSS - User can submit journal entries on closed tickets Customer

228837 HPK - When running the combinations report and leaving the topic set to a blank value, articles are being returned with blank topics and non-blank topics and it should only return articles without topics.

Customer

237208 Call Logging - Client is not able to run the built in SLA button/autotasks against helpdesk hours, instead it always runs against 24 x 7 hours even if the calendar is changed in the autotask.

Customer

227143 HEAT Security Role must have rights to HEAT Administrator Module in order to login to Web Server Configuration tool

Customer

234627 Call Logging - Users regardless of Rights granted are able to Delete call groups with the Key board Delete Key. Customer

237168 HSS - Header information on a new service request is jumbled after removing the 'New Issue' link in Self Service

Customer

233692 HSS - Autotasks listed under the service request option when a user logs in are using the title instead of the description for the label/text for the autotask link

Customer

237180 Call Logging - The dashboard is not showing up when the value to show dashboard at startup is checked. Customer

233406 HMC - Only the recently sent mail is processed for MAPI listener. Customer

233321 HSS - Detail Form not displaying correctly on the Self Service page for Customer ASCO Power Technologies Customer

234625 HSS for HPK - 404 Page is not found error when clicking a link within an article that goes to an internal HPK article from the link to another HPK article option in the HPK interface.

Customer

234831 BPAM - BPAM 8 Hr rule not following calendar. Customer

234830 WEBUI - Call logging client log in restricted to edit call group, same profile / ID can edit call group in WebUI Customer

235721 Call Log - Browse button to add file attachment in call logging web doesn't pop to allow you to browse to your file attachment.

Customer

235060 HEAT Management Monitor - Customer is requesting the exact IIS Security levels and options for HEAT Management Monitor to work.

Customer

232817 HSS - Customer is experiencing issues when completing the HSS > (self) Registration page > Profile section Customer

228304 BPAM-Could not configure email(SMTP), get error message "unable to create Heat email wrapper object" Internal

236055 HSS- SSN field were cut off for Employee custType and default view set Internal

229782 BPAM-Could not connect email server if configuration email server is Exchange 2007 or later Internal

222063 CallLogging-UpdateAssignment AutoTask is not auto filling fields like "phone" after updating GroupName and Assignee

Internal

237429 HMC- append some values of new created attachment to exist attachment by value when running update ticket action

Internal

228346 Profile - New created configuration can be displayed on grid view Internal

233843 HEAT 9.74 - Documentation in release notes and compatibility matrix does not show Windows 10 64 bit listed as compatible.

Internal

229449 Profile - The form doesn't update after deleting customer record. Internal

123016 Call Logging crashes when using an AutoTask with Groupwise to send message and create journal with attachment if attachment of same name already exists.

Internal

222863 HMM:ManageConnection-Web Application Account Connection authentication type Cannot work Internal

222681 HMM - The chart still occupy the panel even the creation has been canceled. Internal

222787 HMM Publish Dashboard- dashboards and permission menu were cleaned after saving order configuration in Publish Dashboards dialog

Internal

234938 HSS- Cannot enter Ext. field of register profile page when tabbing into the Ext. field after changing phone number format

Internal

5


235350 HSS-Could not be saved automatically after executing create call AutoTask Internal

235393 HSS-The drop-down list button is not consistent for call type or Priority for Firefox and Chrome. Internal

219039 HSS - The status of new issue is Open in HSS even the open status is set to Suspended. Internal

HEAT Release 9.7.6 Compatibility o Installation Compatibility o Upgrade Compatibility

Installation Compatibility Operating System Type Database Type

Windows 7, 32-bit Client Microsoft SQL 2008, 64-bit

Oracle 11gR1, 11gR2 32-bit

Windows 7, 64-bit Client Microsoft SQL 2008, 64-bit


Windows 8, 64-bit Client Microsoft SQL 2008, 64-bit, Microsoft SQL 2012

Windows 8.1, 64-bit Client Microsoft SQL 2008, 64-bit, Microsoft SQL 2012

Windows 10, 64-bit Client Microsoft SQL 2008, 64-bit, Microsoft SQL 2012

Oracle 11gR2 64-bit, Oracle 12C

Windows Server 2003 Standard, latest service pack

Server Microsoft SQL 2005

Microsoft SQL 2008

Oracle 10.2.0.4g R2


Microsoft SQL 2008, 64-bit

Windows Server 2008, SP 2 Server Microsoft SQL 2005

Microsoft SQL 2008

Oracle 10.2.0.4g R2


Microsoft SQL 2008, 64-bit

Windows Server 2008 R2 64-bit Server Microsoft SQL 2008 R2, 64-bit


Windows Server 2012 64-bit Server Microsoft SQL 2012, 64-bit, Microsoft SQL 2008 R2,

64-bit

Windows Server 2012 R2 64-bit Server Microsoft SQL 2012, 64-bit, Microsoft SQL 2008 R2,

64-bit

6

Upgrade Compatibility

Operating System, Service Pack Database, Service Pack From HEAT Release

To HEAT Release

Windows Server 2003 Oracle 10.2.0.4 9.0.3 9.7.6

Windows Server 2008 32-bit MS SQL 2008 32-bit 9.5.1 9.7.6

Windows 7 32-bit Oracle 11gR2, 32-bit 9.5.1 9.7.6


Windows 7 64-bit Oracle 11 gR2, 64-bit 9.5.2 9.7.6











Windows Server 2008 64-bit MS SQL 2008 64-bit 9.6 9.7.6

Windows 7 64-bit Oracle 11 gR2, 64-bit 9.6 9.7.6

Windows Server 2008 64-bit MS SQL 2008 64-bit 9.6 9.7.6

Windows 7 64-bit Oracle 11 gR2, 64-bit 9.6 9.7.6

Windows 8 64 bit MS SQL 2008 64-bit, MS SQL 2012 64-bit 9.6 9.7.6

Windows Server 2012 64 bit MS SQL 2008 64-bit, MS SQL 2012 64-bit 9.6 9.7.6





Windows 8 64 bit MS SQL 2008 64-bit, MS SQL 2012 64-bit 9.6.1 9.7.6

Windows Server 2012 64 bit MS SQL 2008 64-bit, MS SQL 2012 64-bit 9.6.1 9.7.6





Windows 8 64 bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit 9.6.2 9.7.6

Windows Server 2012 64 bit MS SQL 2008 R2 64-bit, MS SQL 2012 64 bit 9.6.2 9.7.6





Windows 8 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit 9.7.0 9.7.6

7


To HEAT Release

Windows Server 2012 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit 9.7.0 9.7.6






Windows 2012 Server 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit 9.7.1 9.7.6




Windows 7 64-bit Oracle 11 gR2 64-bit, Oracle 12c 64-bit 9.7.2 9.7.6


Windows 8.1 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit,

MS SQL 2014 64-bit

9.7.2 9.7.6


Windows 2012 R2 Server 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit,

MS SQL 2014 64-bit

9.7.2 9.7.6







MS SQL 2014 64-bit

9.7.3 9.7.6



MS SQL 2014 64-bit

9.7.3 9.7.6







MS SQL 2014 64-bit

9.7.4 9.7.6

Windows 10 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit,

MS SQL 2014 64-bit

9.7.4 9.7.6



MS SQL 2014 64-bit

9.7.4 9.7.6


8


To HEAT Release






MS SQL 2014 64-bit

9.7.5 9.7.6

Windows 10 64-bit MS SQL 2008 R2 64-bit, MS SQL 2012 64-bit,

MS SQL 2014 64-bit

9.7.5 9.7.6



MS SQL 2014 64-bit

9.7.5 9.7.6

HEAT Minimum System Requirements Note that requirements vary by implementation. Contact your HEAT Software representative for more information. For the latest requirements, contact Technical Support at http://support.HEATSoftware.com.

WARNING: Any deviation from the recommended system requirements may have an adverse impact.

o Administrator and End-User Workstation Requirements o Database Server Requirements o Messaging Center Workstation Requirements o Web Client Workstation Requirements o Web Server Requirements

Administrator and End-User Workstation Requirements The following system recommendations are for user installations of the core HEAT modules (Administrator, Call Logging, Alert Monitor, Manager's Console, Business Process Automation Module, etc.):

Hardware Requirements Software Requirements

2 GHz (1.2 GHz minimum)

2 GB RAM (1 GB minimum)

Operating system:

Microsoft Windows Vista, Ultimate Edition, SP2 (32‐bit only)

Microsoft Windows 7.0 (32‐and 64‐bit when running HEAT in 32‐bit mode)

Microsoft Windows Server 2003, Standard Edition, SP2 (32‐bit only)

Microsoft Windows Server 2008, Enterprise Edition, SP2 (32‐and 64‐bit)

Microsoft Windows Server 2008 R2, SP1 (64-bit)

Microsoft Windows 8 or 8.1 (64-bit)

Microsoft Windows 10 (64-bit) Framework:

.NET 3.5 Framework (see install notes above for Microsoft Windows 8)

9

Database Server Requirements All system requirements were developed using Microsoft SQL Server or Oracle as the HEAT database application. When using other database applications, contact the database vendor for recommendations.

Messaging Center Workstation Requirements The following system recommendations are for the workstation running HEAT Messaging Center:


Duo core 2.1 GHz

2 GB RAM

1.5 GB of disk space for full HEAT installation

2‐3 MB of hard drive space for every 1,000 records

Operating system:


Microsoft Windows Server 2008, Enterprise Edition, SP2 (32‐and 64‐bit)


Microsoft Windows Server 2012 R2 (64-bit)

Database management software:

Microsoft SQL Server 2005, SP3 or later

Microsoft SQL Server 2008 (32‐ and 64‐bit)

Microsoft SQL Server 2008 R2 (64‐bit)

Microsoft SQL Server 2012 R2 (64‐bit)

Oracle 10gR2, using the 10.02.0.04 driver

Oracle 11gR2 32-bit (11.1.0.6.0) using the 11.01.00.06 driver

Oracle 11gR2 64‐bit (11.1.0.7.0) using the 11.01.00.06 driver

Oracle 12c 64‐bit (12.0.0.0.0) using the 12.0.0.0 driver


2 GHz minimum; low volume email traffic

Duo core 2.3 GHz recommended for high volume email traffic

Operating system:

Microsoft Windows Vista, Ultimate Edition, SP2 (32‐bit only)

Microsoft Windows 7.0 (32‐ and 64‐bit)

Microsoft Windows 8 or 8.1 (64-bit)

Microsoft Windows 10 (64-bit)


Microsoft Windows Server 2008, Enterprise Edition, SP2 (32‐ and 64‐bit)


Microsoft Windows Server 2012 Server (64-bit)

Database management software:

Microsoft SQL Server Express 2008

Microsoft SQL Server 2005

Microsoft SQL Server 2008

Microsoft SQL Server 2012 Framework:

Microsoft .NET 3.5 Framework (see install notes above for Microsoft Windows Server 2012 and Microsoft Windows 8)

Microsoft IIS 6.0 or later (only for use with the web services listener; because Microsoft IIS 6.0 is not available for Microsoft Windows XP, the web services listener is not supported in Microsoft Windows XP)

10

Web Server Workstation Requirements The following system recommendations are for the Web‐Based Call Logging web server:

Web Client Requirements The following system recommendations are for the workstations running Web‐Based Call Logging:

Help Running Video Content Requirements Adobe Flash Player is required for running video content in the help.


Duo Core 2.3 GHz (1‐25 users)

Dual Duo Core 2.3 GHz (25‐50 users)

1 GB RAM (1‐25 users)

2 GB RAM (25‐50 users)

1.5 Mbps connection

Operating system:


Microsoft Windows Server 2008, Enterprise Edition, SP2 (32‐ and 64‐bit)


Microsoft Windows Server 2012 (64-bit) Framework:

Microsoft .NET 3.5 Framework (see install notes above for Microsoft Windows Server 2012)


1.5 Mbps connection Internet Explorer version 7.0 SP 3 or later

Internet Explorer version 8.0, 9.0, 10.0 (We suggest using the Google Chrome frame when using Microsoft Internet Explorer to access web‐based call logging: http://www.google.com/chromeframe/about/)

Google Chrome version 22.0 or later

Mozilla Firefox version 14.0 or later

Safari version 5.0 or later (Mac only – Safari for Microsoft Windows is not supported)

11

Copyrights and Trademarks Copyright © 2011-2016 HEAT Software USA Inc. All Rights Reserved USE OF THIS SOFTWARE, SUBSCRIPTION SERVICES, AND RELATED USER DOCUMENTATION IS SUBJECT TO THE TERMS AND CONDITIONS OF THE APPLICABLE HEAT SOFTWARE END-USER AGREEMENT, HEAT CLOUD SUBSCRIPTION SERVICES AGREEMENT, AND ANY TERMS OF SERVICE (“SUBSCRIPTION AGREEMENT”). YOU MUST AGREE TO THE TERMS AND CONDITIONS OF THE SUBSCRIPTION AGREEMENT IN ORDER TO USE THE SOFTWARE AND SUBSCRIPTION SERVICE. WARNING: The software described in this manual and its related user documentation are protected by copyright law. In no event, shall any part of the software or related user documentation be copied, reproduced, distributed, transmitted, stored in a retrieval system, or translated into any language, without the express written permission of HEAT Software USA Inc. This product may include the following and other third party and open source components:

Microsoft SQL Server 2012 Management Objects (SMO) redistributable

Microsoft SQL Server CE 4.0 redistributable

Microsoft Entity Framework 5.0

Microsoft Access Database Engine 2010, 2007 Office System Driver: Data Connectivity Components, and Service Pack 1 for Microsoft Access Database Engine 2010 (KB2460011) 64-bit edition.

Saxon, developed by Michael Kay and licensed under the Mozilla Public License 1.0, available at www.mozilla.org/MPL/MPL-1.0.html

PetaPoco, Copyright 2011 Topten Software http://www.toptensoftware.com/petapoco/license

GWT-DND, GWT-Diagrams, GXT from Google

Adobe Flex

YUI, Copyright © 2011 Yahoo! Inc

RowACtions, File Uploader and DateTime Control; Copyright Jozef Sakalos

OWASP AntiSamy, Copyright (c) 2007-2008, Arshan Dabirsiaghi, Jason Li. All rights reserved.

PowerCollections from Wintellect, http://powercollections.codeplex.com/license re-linq from Remotion

Tinymce from Moxiecode Systems AB

CssCompactor by JsonFx, Copyright Stephen M. McKamey

Portions of this software are copyright 2009-20xx by Mats Bryntse Consulting

Portions Copyright © 2007 Douglas Day

Portions Copyright © 2007 James Newton-King

Portions Copyright © 2008 Jerry Hoff

Log4Net, developed by The Apache Software Foundation and licensed under the Apache License Version 2.0, available at http://www.apache.org/licenses/LICENSE-2.0.

Quartz Scheduler source code and documentation are Copyright (c) Terracotta, Inc. Quartz Scheduler is licensed under the Apache License, Version 2.0 (the "license"); you may not use Quartz binaries or source in whole or in part except in compliance with the license. You may obtain a copy of the license at: http://www.apache.org/licenses/ LICENSE-2.0. Unless required by applicable law or agreed to in writing, software distributed under the license is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the license for the specific language governing permissions and limitations under the license.

Portions Copyright (c) 2010 RENCI

Sencha Smart chart Legend, Copyright (c) 2011-2012 by Alexander Tokarev, [email protected].

JSch 0.0, Copyright (c) 2002-2014 Atsuhiko Yamanaka, JCraft,Inc. All rights reserved.

Jint (scripting library), Copyright© 2013 Sebastian Ros

ACE, Copyright (c) 2010, Ajax.org B.V. All rights reserved.

Jstz, Copyright (c) 2012 Jon Nylander

IPAddressRange, Copyright 2012-2013 J.Sakamoto, Ms-PL License

Open XML SDK 2.5, Copyright 2014 Microsoft Open Technologies, Inc.

This application utilizes a licensed copy of AfterLogic software, copyright (c) 2002-2009, which is the property of AfterLogic Corporation, www.afterlogic.com. All rights are reserved by AfterLogic. Use of any objects outside of the context of this application is a violation of United States and international copyright laws and other applicable laws.

HEAT Software Trademark Information The following are trademarks of HEAT Software USA Inc. and/or its affiliates in the United States and/or other countries: FrontRange Solutions®, FrontRange™, SaaSIT™, ModernizeIT™, SaaS2™, GoldMine®, GoldSync®, GoldMine® Answer Wizard™, GoldMine® Management Intelligence™, GoldMine® Manager's Console™, iGoldMine™, HEAT®, HEAT® Service & Support™, HEAT® PowerDesk™, iHEAT™, HEAT® Self Service™, HEAT® Manager's Console™, HEAT® Answer Wizard™, HEAT® Quick Start Wizard™, InfoCenter®, Automated Processes™, First Level Support®, enteo®, DeviceWall®, Centennial Discovery®, Discovery Dashboard®, MicroAudit®, SAM™, The HEAT Is On™, and other HEAT Software products and brands.

Other Trademark Information Microsoft™, Access™, Office™, and Windows™ are trademarks of the Microsoft group of companies. Other products and brands are the trademarks of their respective owners or companies. Contact HEAT Software USA Inc. at [email protected]. Copyright notice updated: March 2016

http://www.toptensoftware.com/petapoco/license

http://www.apache.org/licenses/LICENSE-2.0

Documents

HEAT Release Notes