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8/13/2015
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Healthy Helping
Relationships
Robin Hart, Training Consultant
Healthy Families Florida
Maintaining Professional Boundaries
While Serving Families
1. Objective
Define professional and personal boundaries
and the important role they play in promoting
family stability and change.
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2. Objective
Identify issues that challenge our boundaries,
impact our ability to promote family change
and lead to burnout.
3. Objective
Discuss the role of colleagues and supervisors
in supporting, maintaining and re-establishing
boundaries.
Boundary Violation??
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1.Your family texts you at
midnight in a crisis situation.
2. Client asks for dating advice.
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Boundary Violation??
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3. Client asks for a referral when
applying for jobs.
4. You are asked to participate in a school fundraiser,
or catalogue party, etc.
Boundary Violation??
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5. Attending the same church event or community
activity.
Boundary Violation??
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6. Praying with your client during home visits.
7. A family always offers refreshments,
during home visits because it is
their custom.
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Boundary Violation??
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8. Having a sexual
relationship with
your client.
9. Clients who achieve a milestone such as
graduating from school and wanting you to be a
part of the celebration.
“Helping is a process of empowering a person to
grow in the directions that they choose, to solve
problems and to manage crises. Helping involves
facilitating an awareness of alternatives.”
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Healthy Helping
Characteristics of
Professional Relationships
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• Staff must maintain professional
boundaries.
• Staff must “act” in a professional
manner.
• Staff receive payment.
• Attendance at trainings are
necessary.
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Characteristics of
Professional Relationships
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• Relationships last the duration of the family’s
enrollment.
• Family’s needs determine time staff spend with the
family.
• Purpose is to improve PCI.
Characteristics of
Professional Relationships
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• Planned and structured visits
are required.
• There is a demand for
accountability to program,
families and funders.
Program Boundaries
1. Maintain the integrity and
quality of the program.
2. Involve program procedures.
3. Are usually non-negotiable.
4. Changes usually result in policy
changes.
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Personal Boundaries
1. Designed to protect the professionalism and
esteem of staff and families.
2. May change at will.
3. Personal wishes shared with all persons involved.
4. Be consistent for all families on your caseload.
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If you can’t If you can’t If you can’t If you can’t
do for do for do for do for
all, don’t all, don’t all, don’t all, don’t
do it do it do it do it
at allat allat allat all!
Team Boundaries
1. Designed to set rules for working within groups.
2. May change at the consensus of the group.
3. Wishes and boundaries shared with everyone
involved.
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Things to Consider When
Working with Families
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• Families are vulnerable.
• Families will challenge your boundaries.
• Create an environment of independence.
• Enforcing boundaries gives you credibility.
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The Slippery Slope of
Boundary Violations
Boundary violations may first show in the form
of small, relatively inconsequential actions.
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Indicators of
Boundary Violations
• Preoccupation with client
• Spending free time with client
• Thinking about/doing things for client
• Sharing personal information with client
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Before sharing personal
information ask yourself…
• What is the purpose for
disclosing this part of
myself?
• How will this information
help this individual?
• Is this self-disclosure
serving my needs first?
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Ask yourself…
• Is this relevant without
being too intimate?
• Will this help the client
experience me as a
concerned or empathetic
person?
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• Are there other ways to support without
disclosing?
Ask yourself…
• Do I feel responsible for the parent progress or lack
of progress?
• Am I noticing more physical touching than normal?
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• Am I favoring one family at the expense of another?
Ask yourself…
• Do I keep secrets with or for the family?
• Am I selectively documenting family’s behavior
(negative or positive)?
• Do I over-identify with the family or have uniquely
similar family dynamics?
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Avoiding Boundary Violations
Establish ____________________ from the beginning.
Talk to your supervisor about your ______________ and _________________.
Write down your feelings and concerns in a __________________________________.
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Avoiding Boundary Violations
Be willing to back-up and set ____________ limits.
___________ boundaries when you cross them.
Keep a balance between ___________ and
____________.
Fulfill your ________________________ outside of
work.
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Re-establishing Boundaries
Can you answer “yes”…. ?
� Did I do too much?
� Did I take over?
� Did I want to be liked? to please?
� Did my personal issues/feelings get in the way?
….. talk with your supervisor to explore how and why
you feel this way.
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Re-establishing Boundaries
�Tell your supervisor what took place.
�Ask for guidance on how to discuss issues with the
client.
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Re-establishing Boundaries
� Talk to the client about the violation.
� Explain why it is a violation.
� Restate your role, make sure the client understands.
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Team Boundaries
If you feel that you or a co-worker has
violated professional boundaries with the
clients they serve, what should you do?
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Characteristics Activity
List 5 of your characteristics that your team members
might find irritating or unacceptable.
1.
2.
3.
4.
5.
How do you want your team members to deal with
these characteristics?
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Characteristics Activity
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List three ways in which you could demonstrate
respect for a team member.
1.
2.
3.
SIGNS OF BURNOUT
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Signs of Burnout
No patience
Stages of Burnout
• Idealistic Enthusiasm
• Stagnation
• Frustration
• Apathy
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If I can’t do it for all,
then don’t do it at all!
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THANK YOU!
Healthy Families Florida Training Institute
Jim Ledbetter, Training Manager
(850)488-1752, ext. 126
www.healthyfamiliesfla.org
