Healthlink Phone Call by Marie Magoon

CPS File: 11435635

PROVINCE OF ALBERTA

CITY OF CALGARY

HEALTH LINK CALL

OF

MARIE EVE MAGOON

NOVEMBER 12, 2011 AT APPROXIMATELY 00:07 HOURS

CITY OF CALGARY POLICE SERVICE

CALGARY, ALBERTA

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TRANSCRIPT OF RECORDED PROCEEDINGS

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TRANSCRIPT OF HEALTH LINK CALL

HEALTH LINK CALL: MARIE EVE MAGOON TO MELISSA MOORE (NURSE)

CPS FILE #: 11435635

DATE: NOVEMBER 12, 2011

TIME: 00:07 HOURS

LOCATION: CALGARY, ALBERTA

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MELISSA MOORE: Health Link, Mel speaking. How may I 1

help you? 2

MARIE MAGOON: Hi, uh, I was just uh, had a question, a 3

quick question. 4

(Baby crying in background) 5

MELISSA MOORE: Mm-hmm. 6

MARIE MAGOON: Um, my daughter uh, yesterday burnt 7

herself with a cur, a straightener. 8

MELISSA MOORE: Yeah. 9

MARIE MAGOON: And uh, she its not that bad of a 10

burn but it did blister. 11

MELISSA MOORE: Uh-huh. 12

MARIE MAGOON: And its the palm of her hand. And Im 13

just wondering if I have to like pop it 14

or like cause I mean its drying up. 15

MELISSA MOORE: Oh, okay. 16

-2- CPS FILE NO: 11435635

HEALTH LINK CALL OF: Marie Eve MAGOON November 12, 2011 at 00:07 hours

MARIE MAGOON: And its, its a, its, its seems to be 1

a big bubble but Im assuming its 2

cause she uses her hand. 3

MELISSA MOORE: Okay. How old is your daughter? 4

MARIE MAGOON: Six. 5

MELISSA MOORE: She was using the curling iron? 6

MARIE MAGOON: No, she wasnt using with it but she I 7

got her playing with it. 8

MELISSA MOORE: Oh okay, cause Im laughing like I, I 9

dont even know how to curl my hair now 10

and Im thirty. (Giggles) 11

MARIE MAGOON: (Chuckles) No, a straightening iron. 12

MELISSA MOORE: Okay. 13

MARIE MAGOON: And its th, the new ones that are like 14

four hundred degrees. 15


MARIE MAGOON: Yeah. 17

MELISSA MOORE: Um, uh, lets see. Okay, so are you 18

there with your daughter right now? 19

MARIE MAGOON: Oh, shes in bed. Uh, she, she burnt 20

herself like earlier in the day. 21

MELISSA MOORE: Yeah, I just have to ask. 22

-3- CPS FILE NO: 11435635


MARIE MAGOON: Yeah. No, shes not here. Shes 1

sleeping. 2

MELISSA MOORE: Okay. And so was the burn less than 3

ten, like how much of the burn was on 4

her hand? Like how big is it? 5

MARIE MAGOON: Uh, less than an inch. 6


MARIE MAGOON: And shes not complaining about pain. 8


MARIE MAGOON: Its not burning. She uh I took her 10

temperature, she was fine. 11

MELISSA MOORE: Kay. Okay, alright so do you mind if I 12

take a moment to get your name for our 13

confidential health files? 14

MARIE MAGOON: Sure. Uh, Marie Eve 15

MELISSA MOORE: Whats your uh, can you spell your 16

last name? 17

MARIE MAGOON: Magoon. M-A-G-O-O-N. 18

(Baby noises in background) 19

MELISSA MOORE: M-A-G-O-O-N. And Marie. Okay can you 20

give me your birthdate pr, please? 21

MARIE MAGOON: October 15th, 1989. 22

(Baby screaming) 23

-4- CPS FILE NO: 11435635


MELISSA MOORE: Phone number? 1

MARIE MAGOON: Pardon me? 2

MELISSA MOORE: Your phone number? 3

MARIE MAGOON: Uh, its a new one. Uh, 403-70 no, 4

457 5

MELISSA MOORE: Okay, so your address? 6

MARIE MAGOON: Uh, 15136 Prestwick Boulevard. 7

MELISSA MOORE: (Sighs) Your old address? 8

MARIE MAGOON: Pardon? 9

MELISSA MOORE: Your old address? 10

MARIE MAGOON: Oh, uh, old address? Uh, da, da, da, 11

7012, uh, 7012 20th Street S.E. 12

MELISSA MOORE: Okay, so could I have your new address 13

please? 14

MARIE MAGOON: 15136 15


MARIE MAGOON: Prestwick 17


MARIE MAGOON: Boulevard. 19

MELISSA MOORE: Okay, southeast? 20

MARIE MAGOON: Uh, northeast. Uh, yeah, southeast, 21

sorry. 22

MELISSA MOORE: Okay. And your postal code? 23

-5- CPS FILE NO: 11435635


MARIE MAGOON: T (Talking to background: Whats the 1

postal ) T2Z 3W6 2

MELISSA MOORE: All I caught was T2Z? 3

MARIE MAGOON: 3W6. 4

MELISSA MOORE: Okay. And your new phone number? 5

MARIE MAGOON: 403 6


MARIE MAGOON: 457 8


MARIE MAGOON: 8040. 10

MELISSA MOORE: Okay. Alright. Is she on any 11

medication currently? 12

MARIE MAGOON: Nope. 13

MELISSA MOORE: Okay, um, sorry whats your daughters 14

name? 15

MARIE MAGOON: Meika. 16

MELISSA MOORE: Okay. Her last names Jordan? 17


MELISSA MOORE: Alright. And does she live with you in 19

your new address? 20

MARIE MAGOON: Yup. 21


(Baby noises) 23

-6- CPS FILE NO: 11435635


MELISSA MOORE: Which ones that in the background? 1

MARIE MAGOON: Pardon me? 2

MELISSA MOORE: I said which ones that in the 3

background? 4

MARIE MAGOON: Oh, thats the eight m, eight month 5

old, Zachary. 6

MELISSA MOORE: He uh, he acting up? 7

MARIE MAGOON: No, hes just playing with a toy. 8

MELISSA MOORE: Aww. Okay. So shes not on any 9

medications. Does she have any 10

allergies? 11

MARIE MAGOON: Uh, milk in winter. 12

MELISSA MOORE: Milk in winter? 13


MELISSA MOORE: Shes only allergic to milk in winter? 15

How does that work? 16

MARIE MAGOON: Uh, I, Im not sure. I know I took her 17

to the doctor last year cause she was 18

breaking out in hives and getting really 19

itchy 20

(Baby screaming) 21

-7- CPS FILE NO: 11435635


MARIE MAGOON: and the guy said, the doctor said that 1

its a seasonal allergy and its gonna 2

start being more common. 3

MELISSA MOORE: Really? 4


MELISSA MOORE: Hm, learn something new every day. 6

MARIE MAGOON: I was quite surprised myself. 7

MELISSA MOORE: Does Meika have any um, reason that she 8

would be at high risk? Any diabetes, 9

immune compromised, any heart problems? 10

MARIE MAGOON: No. 11


MARIE MAGOON: Nothing at all. 13


(Baby screaming) 15

MELISSA MOORE: Okay. Mmm 16

(Baby crying) 17

MELISSA MOORE: Okay, so um, does she feel pain where 18

the burn is? Like when she was awake 19

did she feel pain where the v, burn 20

was? Like did it annoy her a little 21

bit? 22

MARIE MAGOON: No, nothing at all. 23

-8- CPS FILE NO: 11435635


MELISSA MOORE: Really? 1


MELISSA MOORE: Okay, um, Im actually a little 3

concerned over that. Because burns 4

hurt, right? 5


MELISSA MOORE: And if shes not feeling any burn where 7

the burn is it could be a possible that 8

she has a third degree burn. 9

MARIE MAGOON: What do you mean? 10

MELISSA MOORE: Um, that she means shes burned through 11

all of her layers of skin. 12

MARIE MAGOON: No, because um, the, the way it looked 13

like at first was uh, her like the b, 14

because she moved her hand 15


MARIE MAGOON: instantly so she like 17

SPENCER JORDAN: (In background) It was red. 18

MARIE MAGOON: it was r, like it was red but then 19

like the, the bottom of the burn I guess 20

like broke cause she like opened her 21

hand. 22


-9- CPS FILE NO: 11435635


MARIE MAGOON: You know? 1


MARIE MAGOON: But its not so I got to have a peek 3

at the bottom and it, its not bleeding. 4

Its, it didnt go that thick into her 5

hand. 6

MELISSA MOORE: Mm-hmm. Is it black or white? The 7

area? 8

MARIE MAGOON: Oh, its, its white. 9

MELISSA MOORE: Its, its actually white? 10


MELISSA MOORE: Okay, um, because a third degree burn 12

turns white. 13

MARIE MAGOON: Oh, really? 14

MELISSA MOORE: Yeah. Like she doesnt have any pain on 15

her hand from where the burn is? Like 16

MARIE MAGOON: No, um, the way, the way it looks 17

exactly is 18


MARIE MAGOON: you know, like one of those uh, healed 20

blisters 21


MARIE MAGOON: from your shoes? 23

-10- CPS FILE NO: 11435635



MARIE MAGOON: Thats exactly what it looks like. 2

MELISSA MOORE: Okay, and its, its white? Its not 3

like a yellow blister? 4

MARIE MAGOON: Well its, its, its got a tinge of 5

yellow in it, yeah. But not 6


MARIE MAGOON: Its not white, white and its not 8

yellow, yellow. 9


MARIE MAGOON: Its kinda like a yellowish, white, you 11

know? 12

MELISSA MOORE: Okay. So just ask her in the morning 13

and see if theres any pain. It does 14

say that the blister should appear deep 15

and can be white or black due to the 16

charred skin. Okay? 17

MARIE MAGOON: Uh-huh. 18

MELISSA MOORE: And have no pain because shes uh, burnt 19

all the nerve tissue. 20

MARIE MAGOON: Okay, n, I, I personally dont think 21

its 22


-11- CPS FILE NO: 11435635


MARIE MAGOON: that because she, she 1


(Baby crying) 3

MELISSA MOORE: But just 4

MARIE MAGOON: her hand is still like 5

MELLISA MOORE: Yeah. Just keep your eye out for local 6

infection, okay? Which could be um, 7

signs of redness, um, tenderness or any 8

kind of puss in the area. 9


MELISSA MOORE: Um, has the burn, like has the blister 11

actually broken itself or is it still 12

there. 13

MARIE MAGOON: Oh, it hasnt broken itself yet, no. 14

MELISSA MOORE: Okay. Um, so it says um, you can apply 15

Neosporin or Polys, um, Polysporin and 16

a dry dressing which would be a Band-Aid 17

or whatever like that. Um, do not 18

disturb blisters. So if blister does 19

break it is best to leave the skin in 20

place unless movement in broken blister 21

area is causing increased irritation and 22

discomfort. Okay? 23

-12- CPS FILE NO: 11435635



MELISSA MOORE: So not to actually burst the blister 2

yourself. 3

MARIE MAGOON: Okay. 4

MELISSA MOORE: Okay? Um, and if it does burst just to 5

leave it alone and just keep the area 6

clean. If its on her hand its a 7

little bit harder cause youre using 8

your hands so that you would probably 9

wanna use the Neosporin and the 10

Polysporin and a Band-Aid or whatever. 11


MELISSA MOORE: Okay? And then just to keep your eye 13

out for signs of infection which include 14

fever, um, puss, like drainage, like a 15

yellow or greenish drainage. 16


MELISSA MOORE: Um, and redness um, and unusually warm 18

to touch. 19


MELISSA MOORE: Okay? 21

MARIE MAGOON: Yeah. I was lo, I was, Ive been 22

looking up those factors and 23

-13- CPS FILE NO: 11435635


MELISSA MOORE: Okay. So any other questions? 1

MARIE MAGOON: Uh, yeah, I had one and (giggles) uh, 2

yeah, is, is could it be the reason 3

why its not burning her because Ive 4

been keeping it moist? 5

MELISSA MOORE: No, it would still hurt. 6


MELISSA MOORE: Kay. So a first degree burn is 8

superficial. The skin is dry and turns 9

pink or red with mild swelling and 10

discomfort but never blisters. Okay, so 11

a second degree the skin is moist weepy 12

and red with fluid filled blisters and 13

more severe pain. Kay, it resolves in 14

two to three weeks. Um, its shiny and 15

dry, okay? And then a third degree burn 16

um, the area may appear white and dry or 17

may be charred black. Area is not 18

painful due to the destruction of nerve 19

endings and requires prompt medical 20

treatment. 21


-14- CPS FILE NO: 11435635


MELISSA MOORE: Okay? Um, so I dont, I dont know what 1

to say. Its, its kind of like what 2

you think. 3


MELISSA MOORE: Okay? So if youre saying it doesnt 5

appear deep like to all layers of skin 6

well then its probably not and maybe 7

shes just not telling you that it 8

hurts. Okay? 9

MARIE MAGOON: Maybe. 10

MELISSA MOORE: But um, like a, like I said a second 11

degree is partial thickness. Skin is 12

moist, weepy and red with fluid filled 13

blisters, more severe pain. It resolves 14

in two to three weeks. A superficial 15

second degree burn should have shiny dry 16

skin in two weeks. Um, and a first 17

degree is skin is superficial. Skin is 18

dry and turns pink or red but does not 19

blister. So its a, a first degree is 20

like a sunburn. 21

MARIE MAGOON: Oh, okay. 22

-15- CPS FILE NO: 11435635


MELISSA MOORE: Okay? And a second degree you get like 1

blisters. Um, and third degree doesnt 2

say whether it blisters or not but its 3

supposed to be white and dry. Im 4

almost taking that as like cold burn and 5

um, or maybe charred black. So 6

MARIE MAGOON: Kinda like a, like a frostbite? 7

MELISSA MOORE: Um, mmm, frostbite turns black too. Um, 8

so, yeah. White and dry like chalk. 9


MELISSA MOORE: Okay? 11

MARIE MAGOON: Yeah, its nowhere near like that. Its 12

very moist. 13

MELISSA MOORE: Okay. So just keep an eye on it and see 14

what 15


MELISSA MOORE: she says in the morning and like I 17

said dont burst the blister yourself. 18

And uh, if it does burst just keep it 19

covered for a little bit. 20


MELISSA MOORE: Sound good? 22

MARIE MAGOON: Perfect. 23

-16- CPS FILE NO: 11435635


MELISSA MOORE: Okay. Anything else? 1

MARIE MAGOON: Uh, no, thatd be everything. Thank 2

you. 3

MELISSA MOORE: Okay, so if you have any other questions 4

or in the morning or whatever if she 5

wakes up and says something else um, or 6

if anything changes give us a call back, 7

okay? 8

MARIE MAGOON: Yeah. Sounds good. 9

MELISSA MOORE: Alright. 10

MARIE MAGOON: thank you. 11

MELISSA MOORE: Bye bye. 12

MARIE MAGOON: Bye. 13

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(RECORDED PROCEEDINGS CONCLUDED) 15

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Transcribed by J. Savery, Regimental 11408, 2013 October 9 23

Edited by Det. M. CAVILLA, Regimental 3079, 2013 October 9 24

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Healthlink Phone Call by Marie Magoon