Healthcare Trainer or Epic Trainer or Allscripts Trainer or Tech

8/6/2019 Healthcare Trainer or Epic Trainer or Allscripts Trainer or Tech

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Ronald E. Duff2170 Laurel Mill WayRoswell, GA [email protected]://www.linkedin.com/in/ronduff

QUALIFICATIONS

Strong leadership skills with capabilities and knowledge to deliver theory and principles in all training environments. Develops and delivers effective instructor and student materials for successful technical training. Possesses a thoroughunderstanding of the instructional design and development and delivery process.Has the ability to manage multiple simultaneous tasks in dynamic environments.Ability to logically troubleshoot hardware and software issues.

PROFESSIONAL EXPERIENCE

Healthcare Education Consultant April 2010 - PresentThe Abreon Group NationwideProviding technical training in person, one-on-one, and in groups at major healthcare institutions in uses and best practices of Allscripts. Analysis of individual training needs and delivery to clinicians and hospital staff. Initiative includes professional expertise in encouraging clients to embrace change.

Currently providing client training and support for Allscripts implementation on-site at the Columbia University Medical Center in New York, NY.

Technical Instructor Jan 2009 - May 2009Children's Healthcare of Atlanta Atlanta GAContractProvided technical training and orientation to financial, clinical, and generalusers as part of the system-wide Epic Software implementation. Assisted in conducting training needs, job task, and job analysis to develop technical training strategy to support Project Management Protocol. Developed and maintained technical training schedule and employee transcripts in the Learning Management System.Provided on-site support during go-live as part of the Epic ADT / Prelude Team.Facilitated training programs for the staff which enhanced technical skills and

promoted clinical and professional development.The scope of responsibility encompassed knowledge of clinical and financial system operations, personnel management, fiscal management, and professional development.

Technical Instructor Jan 2008 - Nov 2008Cognex Corporation Natick MA - Duluth GA

Developed highly engaging and effective training curriculums and in- class materials for machine vision products. Delivered training in a classroom environmentto large groups of technical personnel. Researched and documented all new procedures and software enhancements. Responsible for creating, developing, delivering, updating, and evaluating multimedia product courses and other educational reso

urces. Work included classroom courses, online courses, computer-based tutorials, student record keeping and special projects. Facilitated guided lab exercises. Delivered online classes to remote participants. Created interactive computer-based tutorials. Maintained classroom lab and computer equipment. Supported customers via phone or email.Clients: Honda Toyota Mercedes- Benz, Proctor and Gamble, Denso Automation and many others.

Technical Instructor Dec 2003 - Feb 2007Sharp Electronics Mahwah NJ - Lawrenceville GA



Sole responsibility for the training center in Lawrenceville Georgia. Deliveredtechnical training for internal and channel service technicians on Sharp document systems product line. Responsible for system maintenance, equipment maintenance, training materials, inventory, network configuration, and administration of hardware and software. Participated in the development and review of training curriculums and materials.Performed at a level of expertise that exceeded expectations at all times and received performance reviews from global management that exceeded 100% of goals.

Technical Support Manager Jan 2000 - April 2002Heidelberg USA Kennesaw GA

Managed the consumables technical support department from startup to a $1.2 million per month business. This new division included consumables for prepress, digital press, press, and post press. Established extensive technical processes andprocedures for this new department. Coordinated all of the testing and evaluation of all consumable products. Worked in partnership with the product managementdepartments in the U.S. and Germany as well as other domestic and internationalconsumable vendors. Responsible for all consumable sales and technical training. Led cross functional teams and other department managers for all trade shows and industry events.Technical consultant for all U.S. showrooms.Technical support consulting for divisions in Canada, Mexico, and Brazil.

Technical Training Team Leader May 1997 - Jan 2000Heidelberg USA Kennesaw GA

Relocated to corporate headquarters in Kennesaw, GA after the merger of Heidelberg USA and Linotype-Hell. Managed all prepress technical training and deliveredclassroom instruction. Liaison with headquarters in Germany on a daily basis implementing ideas and processes in regard to technical training course design andimplementation.Initiated a partnership with the Kennesaw State University School of ContinuingEducation that included technical, management, executive, and personal skills training in addition to a print technology MBA program as part of the Heidelberg Print Media Academy.

In times of chronic situations in the field acted as the key point person for prepresstechnical support internationally.

Senior Technical Trainer Nov 1991 - May 1997Linotype-Hell Company Hauppauge NY

Relocated to corporate headquarters in Hauppauge, NY after the merger of Linotype and Hell Graphic Systems. Delivered technical training for color scanners, recorders, imagesetters, color proofers, color management, and raster image processors (RIP's).Provided technical support assistance to the prepress service department.

Sr. National Tech. Specialist Jan 1986 - Nov 1991Hell Graphic Systems Melville NY - Tampa FL

Tampa, FL based member of the national service team. Provided on-site support for color scanners, recorders, imagesetters, color proofers, color management, raster image processors (RIP's), and the then new PressFax facsimile system.

Senior Field Service Engineer Dec 1984 - Jan 1986Hell Graphic Systems Melville NY - Nashville TN



Nashville, TN based field service engineer supporting clients throughout the U.S.

Field Service Engineer Dec 1983 - Dec 1984Hell Color Metal Great Neck NY - Atlanta GA

Atlanta, GA based field service engineer supporting clients in the southeast.

PROFESSIONAL ACHIEVEMENTS

E-Learning Instructional Design Certificate

CompTIA Network + Certified Professional

University of Wisconsin-Madison Certified Technical Trainer

ISO 9000 Registered Internal Quality Auditor

PROFESSIONAL ASSOCIATIONS

American Society for Training & Development (ASTD)

Greater Atlanta Chapter of the American Society for Training & Development (ASTD)

Documents

Healthcare Trainer or Epic Trainer or Allscripts Trainer or Tech