Upload
catherine-matthews
View
213
Download
0
Embed Size (px)
Citation preview
Healthcare technology solutions. One powerful source.Healthcare technology solutions. One powerful source.™™
Copyright © 2005 The TriZetto Group, Inc. Confidential
Capstone Presentation
Rich Kerian, SVP Payer SoftwareJanuary 26, 2005
Copyright © 2005 The TriZetto Group, Inc. Confidential
The Team
About TriZetto
Agenda
The Projects
The NJIT Capstone project and The TriZetto Group
Copyright © 2005 The TriZetto Group, Inc. Confidential
Company Profile
Public company (NASDAQ: TZIX) Headquartered in Newport Beach, CA Focused exclusively on the healthcare
business Comprehensive, industry leading IT solutions $250M+ annual revenue 1,500+ employees in 14 locations
250+ employees in Union, NJ 500+ customers, serving over 100 million
lives
Copyright © 2005 The TriZetto Group, Inc. Confidential
TriZetto Services to Help Our Customers Succeed
Application Hosting & Management
Outsourced Business & Technology Services
Professional Consulting Services
Implementation, Integration & PMO
Seamless integration of people, processes and technology to effectively manage the healthcare administrative processes
Copyright © 2005 The TriZetto Group, Inc. Confidential
TriZetto Customer Base
Solutions touching 40% of the US insured population
Copyright © 2005 The TriZetto Group, Inc. Confidential
Enhancing our Customer Service
Technical & application support teams
Need to move in the direction of self help
Need our online support to be as market leading as the software products we produce
We support the commercial software we develop (currently 5 releases)
Customer Services Online (CSO)
Want to provide an experience commensurate with the value of our software
Copyright © 2005 The TriZetto Group, Inc. Confidential
Our vision for the future of the CSO
Fix download section
Some dynamic content with limited searching
Limited content management system
Contact Support email forms
Static front-door and sections
Limited content based security
Today
Fix Patch Management
Dynamic site with personalization and full site search
Robust site administration and user manager
Online support with self help, knowledge bases & collaboration
Targeted content and messaging based on user ID and profile
Sophisticated security architecture
Tomorrow
Copyright © 2005 The TriZetto Group, Inc. Confidential
Creating a system to support collaboration
User guides & technical documents are made available on both the CSO and company Intranet
Software requirements documents are written by customers, customer groups, internal stakeholders and development staff
How documentation serves our business
Standards and best practices are documented and presented on the Intranet
We support the documentation and publishing of customer group activities
Copyright © 2005 The TriZetto Group, Inc. Confidential
Our vision for a document management system
Single-source document storage with publishing capabilities to Intranet and Customer Services site
Web-based document administrator and user manager
User/group based document security
Version control with check-in/check-out capability
Batch upload multiple documents
Advanced keyword and field-base search
Objectives
Document builder
Copyright © 2005 The TriZetto Group, Inc. Confidential
Ensuring your success and education
Rich Kerian, SVP Payer Development
Alan Kamis, PMP, Sr. Director PMO
David Linton, Director Quality Management
John Massaro, Director Software Engineering
Michael Bielen, Web Development Specialist
Mark Scarano, PMP, Sr. Project Manager
The TriZetto Team
Copyright © 2005 The TriZetto Group, Inc. Confidential
Healthcare technology solutions. One powerful source.Healthcare technology solutions. One powerful source.™™
Questions?
Copyright © 2005 The TriZetto Group, Inc.