Healthcare Facilities Licensing Procedures facitity...Healthcare Facilities Licensing Procedures INDEX New Healthcare Facility License..... Renewal of Healthcare Facility License

Health Regulation Department

Healthcare FacilitiesLicensing Procedures

INDEX

New Healthcare Facility License................................................

Renewal of Healthcare Facility License ....................................

Cancellation of Healthcare Facility License ..............................

Changing of Healthcare Facility Name ......................................

Changing of the Responsible Medical Director..........................

Changing of Partner name.........................................................

Adding Medical Specialty to the Health Facility License ...........

Changing Healthcare Facility Location ......................................

Removing Medical Specialty from healthcare Facility License.....

Request Eye Test Form book .....................................................

Sick Leave Purchase...................................................................

Sick Leave Attestation................................................................

Transfer Ownership....................................................................

Changing of Service Agent .........................................................

24 Hours Pharmacy Service.......................................................

Renewal of healthcare Professional License through Facility management....................................................

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5

7

9

11

13

15

19

23

25

27

29

31

33

35

37

NewHealthcare Facility

License

Process Map:

DHA

Applicant

* Requirements for new facility application for Initial Approval:

1. Upload Passport copy for owner and / partners

2. Upload Visa copy for owner and/ partners

3. Upload Emirates ID for owner and partners

4. Upload Layout / floor plan for facility

5. Upload Proposal letter from owner / partners / or who has Power of Attorney

6. Upload Affection plan from Ejari or Dubai Municipality

7. Upload Copy of Facility’s Trade Name Reservation Letter from Dubai Economic Department (DED) or Free zone

8. Upload DHA undertaking letter signed by owner / partners / or who has Power of Attorney

1 2

Create username & password at: https://eservices.dha.gov.ae/DHAWeb/default.aspx

Submit New Facility License

Application *

Pay for Initial Approval fees

Pay for Final Approval fees

Pay for issue license fees

Apply for final approval **

Issue Final Approval letter

and facility License

Fulfill facility requirments &

setup

Conduct Final Inspection

Add medical director and Healthcare

Professionals

Review Documents & Issue Initial

Approval Letter

Note:

l Health Regulation Department (HRD) will review the application and it might be either: approved or rejected or may require more documents

l Once the application is approved: the HRD shall issue an Initial Approval letter

l Validity Limit of initial approval letter:

o Hospitals and Day Surgical centers: 12 months

o All other facility categories: Six Months

l Based on HRD Initial Approval Letter, DED or Free Zone Authority will issue Facility Trade license

** Requirements for Final Approval:

1. Upload No objection certificate (NOC) from owner to assign Medical Director (MD)

2. Upload the Final Trade license issued by Dubai Economic Department (DED) or Free zone

3. Add Medical director and healthcare professionals

4. Upload Valid building contract

Note:

• The healthcare facility license will be issued based on the following:

a. The onsite final inspection report which must include full compliance to the DHA facility licensure requirements

b. The healthcare facility management must add the medical director and healthcare professionals

To view the facility licensing criteria and documents needed check below link: http://www.dha.gov.ae/EN/SectorsDirectorates/Directorates/HealthRegulation/HealthFacilities/Licensingservices/Pages/Newfacilitylicense.aspx

l The Applicant must ensure fulfilling of the DHA facility set up requirements and completion of the final approval within the Validity Limit of the Initial Approval Letter

3 4

Facility Category Initial approval fees Final approval fees Issue license fees

Hospital/Day Surgical AED 2020 AED 4020 Please visit the Center / DHA website as it Convalescence on the facility subcategory

Other Facility AED 1020 AED 2020 Please visit the Categories: DHA website as it depends on the facility subcategory

Timeframe:

l Initial Approval: within 10 working days upon completion of the requirements above

l Final approval: depends upon the outcome of the final inspection report

Renewal ofHealthcare Facility

License

DHA

Applicant

*Notes:

1. Trade license must be uploaded whether issued by Dubai Economic Department (DED) or Free zone

2. The Healthcare Facility needs to renew all the expired licenses of healthcare professionals before starting the facility license renewal process

3. The Healthcare facility license can be renewed three month prior to expiry date

4. The renewed healthcare facility license will be valid for 12 months from issuing date.

Fees:

Depending on the facility category, kindly refer to the DHA fees list accessed on; https://www.dha.gov.ae/EN/SectorsDirectorates / Directorates HealthRegulation / MedicalComplaint / Documents / New% 20HRD% 20 Fees-2012.pdf

Timeframe:

Five working days

Process Map:

5 6

Login by username

& password at: https://eservices.

dha.gov.ae/DHAWeb/

default.aspx

Submit the application:

Renew Facility License

Upload Trade

License*

Issue licensePayment

Cancellation ofHealthcare Facility

License

DHA

Applicant

* Requirements:

1. The Healthcare facility management must ensure that all active healthcare professional licenses must be transferred or cancelled before the onset of facility cancellation process

2. The Healthcare facility management must ensure all violations are settled before onset of the cancellation process.

3. The Healthcare facility management must ensure that the cancellation process starts before the expiration of their current facility license

4. Upload No objection certificate (NOC) from the owner

5. Upload DHA undertaking letter signed by owner / or partners / or who has power of attorney

6. The cancellation request must be submitted online prior to the expiration of the facility license to avoid any penalties.

Note: The Healthcare facility management must ensure submitting the cancellation letter to DED or free zone authority

Fees:Free of charge.

Timeframe: 5 working days

Process Map:

Login by username & password at: https://eservices.dha.gov.ae/DHAWeb/default.aspx

Filll application for Cancelling

Facility License *

Cancel Facility License

7 8

Changing ofHealthcare Facility

Name

Login by username


dha.gov.ae/DHAWeb/

default.aspx

Fill Change Facility Name

Application*

Review and approve

Pay feesChange Facility Name

*Requirements:

1. Upload Copy of Facility’s Trade Name Reservation Letter from Dubai Economic Department (DED) or Free zone

2. Upload No objection certificate (NOC) letter from the owner / partners


Fees:

Change facility name: AED 1020

Timeframe:

Five working days

Process Map:

DHA

Applicant

9 10

Changing of theResponsible

Medical Director

*Requirements:

1. A formal Undertaking letter typed on facility head letter stating the approval of the assignment of the new Medical director. This letter must be signed by the owner / partners or the authorized person with power of Attorney

2. Select New Medical director from the active healthcare professional licenses listed in the facility account (must be a physician or dentist)

Note**: the selected new medical director will receive a pending task in his Sheryan DHA account requesting his approval for this new assignment

Fees:

AED 1020

Timeframe:

Five working days

Process Map:

DHA

Applicant

Login by username


dha.gov.ae/DHAWeb/

default.aspx

Fill application

for Changing Medical

Director *

New Medical Director approval

of his appointment **

Pay feesReview

and Approve

Issue license

11 12

Changing ofPartner name

*Requirements:

1. The facility management must ensure that the facility has no violations pending with DHA prior to commencing this process.

2. Upload No objection certificate (NOC) from owner or court agreement

3. Upload New owner’s or partner’s name as well as the personal information i.e. passport copy, visa and Emirates ID

4. Upload DHA undertaking letter signed by the owner / or the one who has power of attorney

5. Upload the Court agreement letter or letter from owner

6. Upload New DED license

Fees:

AED 1020

Timeframe:

Five working days

Process Map:

DHA

Applicant

13 14

Login by username&

password at: https://eservices.

dha.gov.ae/DHAWeb/

default.aspx

Fill Change Partner

application form *

Review and Approve

Review and issue

the hew Healthcare

facility license

Upload new DED

or feezone authority

trade license

Pay fees

Adding MedicalSpecialty to

the Health FacilityLicense *Requirements:

1. Upload Proposal letter about the new service from owner / or partners / or who has power of attorney

2. Upload Layout and floor plan for the healthcare facility showing the new service

3. Upload No objection certificate (NOC) from owner / or partners / or who has power of attorney

4. Upload DHA undertaking letter from owner / or partners / or who has power of attorney

5. Upload Schematic design drawings in AutoCAD format showing the new service floor layout with clear measurements for each room and area and labeled as per the required services

Process Map:

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If no addition to the facility

setup is needed

If addition to the facility

setup is needed


Login by username &


dha.gov.ae/DHAWeb/default.

aspx

Fill application for Add Specialty to Facility License *

Fill New Facility Application*

Pay fees

Review documents & Issue Initial

approval letter

Fulfill facility requirement for

final approval

Issue facility License

Pay Issue License fees

Final inspection and issue final

approval

Pay Final Approval fees

Review/ approve and Issue license

DHA

Applicant

Note:

If the addition to the medical specialty doesn’t require setup addition then the license will be issued without final inspection

Timeframe:

l Initial Approval: 5 working days

l Final approval: 10-15 working days

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Facility Category Initial approval fees Final approval fees Issue license fees

Hospital/Day Surgical AED 2020 AED 4020 Please visit the Center / Health Regulation Convalescence Dept as this has a special calculation depending on the validity of the existing license

Other Facility AED 1020 AED 2020 Please visit the Categories: Health Regulation Dept as this has a special calculation depending on the validity of the existing license

ChangingHealthcare Facility

Location

* Requirements for Initial Approval of Changing healthcare facility location:

1. Upload Layout and floor plan for facility

2. Upload Proposal letter from owner / or partners / or who have power of attorney

3. Upload No objection certificate (NOC) letter from the owner/partners

4. Upload Affection plan from Ejari or Dubai Municipality certificate or The Free zone Licensing authority showing the land plot number issued


6. Upload Schematic design drawings in AutoCAD format showing the proposed floor layout with clear room measurements for each room/area and labeled as per services

Note:

l Health Regulation Department (HRD) will review the application and it might be either: approved or rejected or may require more documents

Process Map:

DHA

Applicant

Login by username &


dha.gov.ae/DHAWeb/default.

aspx

Issue Final Approval and

Facility License Conduct Final

Inspection Pay fees Apply for final approval **

Fill application of changing Facility

online*

Review documents & Issue Initial

approval letter

Fulfill DHA requirments for

facility setupPay feest

19 20

l Once the application is approved: the HRD shall issue an Initial Approval letter

l Validity Limit of initial approval letter:

o Hospitals and Day Surgical centers: 12 months

o All other facility categories: Six Months

l Based on HRD Initial Approval Letter, DED or Free Zone Authority will issue Facility Trade license

l The healthcare facility license will be issued based on the following:

a. The onsite final inspection report which must include full compliance to the DHA facility licensure requirements

b. The healthcare facility management must add the medical director and healthcare professionals

To view the facility licensing criteria and documents needed check below link:http://www.dha.gov.ae/EN/SectorsDirectorates/Directorates/HealthRegulation/HealthFacilities/Licensingservices/Pages Newfacilitylicense.aspx

l The Applicant must ensure fulfilling of the DHA facility set up requirements and completion of the final approval within the Validity Limit of the Initial Approval Letter

Fees:

21 22

Timeframe:

l Initial Approval: within 10 working days upon completion of the requirements above

l Final approval: depends upon the outcome of the final inspection report

Facility Category Initial approval fees Final approval fees

Hospital/Day Surgical AED 2020 AED 4020 Center / Convalescencee

Other Facility Categories: AED 1020 AED 2020

Removing MedicalSpecialty from

Healthcare FacilityLicense

* Requirements:

l Upload No objection certificate (NOC) from owner / or partners / or who has power of attorney

Note:

1. Removing a Medical Specialty from the healthcare Facility License might change the facility subcategory

2. New License will be issued after removing the specialty

Fees:

Free of charge

Timeframe:

Five working days

Process Map:

23 24


Fill application to “Remove Specialty

from Facility” *

Review / approve and issue license

DHA

Applicant

RequestEye Test

Form book

Fees:

Each book consists of 50 sheets and costs AED 2500 and Each sheet cost: AED 50

25 26

Process Map:

DHA

Applicant

Login by username

& password https://

eservices.dha.gov.ae/DHAWeb/

default

Select number of books required

Select number of books required

Pay for selected book *

Update the facility account on RTA website

Sik LeavePurchase

Note:

The maximum limit of allowed purchase quantity is 1000 sick leave per transaction.

Fees:

Each Certificate cost: AED 60

Timeframe:

Same working day

27 28

Sik LeaveAttestation

Notes:

l All sick leaves must be issued electronically for patients.

l If the number of sick leave days exceeds 5 days then the sick leave certificate must be approved by the health regulation department.

l The Healthcare facility must attach a comprehensive medical report for the patient

Fees:

Free of charge

Timeframe:

Five working days

29 30

TransferOwnership

Requirements:

1. The healthcare facility management must ensure that the facility has no violations pending with DHA prior to commencing this process

2. Upload No objection certificate (NOC) from the owner / partner

3. Upload Court Agreement

4. Upload New Owner information including Passport, Visa and Emirates ID

Note:

l New Owner should be local with share Not less than 51%

l Ownership share Law is Not applicable in Free Zone area

Fees:

Depends on facility category, kindly check the DHA fees list, that is available on the link: https://www.dha.gov.ae/EN/SectorsDirectorates/Directorates/HealthRegulation/MedicalComplaint/Documents/New%20HRD%20Fees-2012.pdf

Timeframe:

Five working days

Process Map:

DHA

Applicant

Login by username


dha.gov.ae/DHAWeb/

default.aspx

Fill application of Transfer Ownership *

Review and

Approve

Payfees

Review and

Approve

Issue DHA

license

Upload new DED

trade license

31 32

*Requirements:

1. The healthcare facility management must ensure that the facility has no violations pending with DHA prior to commencing this process

2. Upload New Service Agent passport copy

3. Upload Undertaking letter signed by owner / partners typed on facility head letter.

4. Upload Court Agreement OR Transfer letter from Owner

5. After Approval of DHA, the facility management must upload the New DED (Dubai Economic Department) License

Fees:

AED 1020

Timeframe:

Five working days

Changing ofService Agent

Process Map:

DHA

Applicant

Login by username&


dha.gov.ae/DHAWeb/

default.aspx

Fill application

Change Partner *

Review and

Approve

Review and

Approve

Issue DHA

license

Upload new DED

trade License

Pay Fees

33 34

24 HoursPharmacy Service

Requirements:

The pharmacy must ensure:

1. Applying for the service through Add Specialty to Facility License

2. The availability of 4 licensed DHA pharmacists during the 24 hrs.

3. Full operation during the 24 hrs under any circumstances

4. Displaying the DHA approval letter for 24 HRs clearly in the pharmacy

Note: Renewal of 24 HRs service can be done one month prior the expiry date

Fees:

Free of charge

Timeframe:

Two Working Days

35 36

Renewal ofHealthcare Professional

Licensethrough Facility

management

*Requirements:

1. Upload Valid passport copy including Visa copy ( if applicable)

2. Upload Malpractice Insurance

3. Upload Primary Source Verification Report (PSV) if available

4. Upload Required CME hours as per the DHA Professional Qualifications Requirements (PQR) accessed on: https://www.dha.gov.ae/EN/Documents/Healthcare%20Professionals%20Qualification%20Requirements%20(PQR)%202014-1.pdf

5. Upload Medical fitness Test for applicants above 65 years old. Fitness test must be conducted in DHA facilities

Fees:

Timeframe:

Five working days

Process Map:

DHA

Applicant

Login by username


dha.gov.ae/DHAWeb/

default.aspx

Fill application for Renew

Facility License *

Pay feesUpload

DED trade license

Issue license and delivered by courier

37 38

Health care professional Title Fees Courier fees

Physicians/Dentists AED 3020 AED 20

Nurses/Allied Health/TCAM AED 1020 AED 20