HEALTH WORKS newsletter by Anglo Arabian Healthcare

CONTENTS

NEWSLETTER - VOL -1, ISSUE - 1 - SEPTEMBER - 2013

www.angloarabian-healthcare.com

CEO Introduction

Anglo Arabian Healthcare – Open for Business

Say Hello •IbinSina Medical Centre •Sharjah Corniche Hospital •PCL

News•The Amina Hospital Project, Ajman•The Joining of Hands – Premnath M•Al Khaleej Pharmacy Update•October CME Event

Say Hello•HR Teams•Marketing•New Family Members

Health Matters•Laugh away your stress•Health Tips•How to Achieve Success•Keeping you Healthy at Work•Spotlight on MENA Healthcare

Looking Forward•Arab Health 2014•AAH Healthcare Industry Participation•Becoming Social with AAH

Editors Note

CEO’s Introduction:Dear Colleagues,

Hello and welcome to the very first Anglo Arabian Healthcare Newsletter.

This is a publication that we will issue three times a year and it will keep you informed of our progress as a company as well as celebrate our people. I hope you enjoy this edition and if you have ideas for improvement or wish to see new areas covered, please drop me an email or write to our Editor, Julie Adams.

After a year of planning in 2012, it was great to start 2013 with a series of new partnerships thathasputAAHfirmlyonthemapandsignificantlyincreasedthesizeofourfamily.Our vision is to work with leaders in healthcare across the GCC to create an integrated healthcaregroupthatcouldhavethesizeand necessary facilities to meet the needs of patients, insurers and employers in the future.

We started with Mohammed Bahani of ProficiencyCentralLaboratory(PCL),AbuDhabi and his team of over sixty people, joining AAH and bringing world-class diagnostics to our group. PCL also has a branch in Sharjah led by Dr. Jihad Sadeh whom I have had the pleasure of working with before. We are working closely with Mohammed and Jihad to develop and expand the diagnostic group across the UAE and we will shortly rebrand asPhDDiagnostics(ProficiencyHealthcareDiagnostics).

Following on quickly from PCL, we joined hands with Dr. Maya and Dr. Mahesh with the Sharjah Corniche Hospital group. Sharjah Corniche is a great small hospital with an excellent team and the group consists of a further two clinics in Sharjah and one laboratory in Ras Al Khaimer. We are now busy working with the team to consider expanding and developing this business even further.

Finally we celebrated our partnership in June with Dr. Gafoor and Dr. Shinu in Ajman with theirfourclinics,fivepharmaciesandafabulousnew Amina Hospital that will open early in 2014. Along with some great clinical assets, we have also partnered with the IbinSina Post Graduate Training programme where over 2000 delegates attend CME accredited educational seminars four times a year. We will aim to take this established educational facility across the UAE with the support of Dr. Gafoor and his colleague Dr. Jacob.

With all of our new partners in place, we are looking at building the Anglo Arabian Healthcare business into a respected healthcare group with our three operational brandsbeingrecognizedforquality,careandcompassionandidentifiedasPhDdiagnosticsor our two healthcare brands; Mandala Clinics or Amina Hospitals.

As of today we have a team of nearly 400 people and with the new Amina hospital, this will increase to over 600 next year. We are now working on our second phase of growth and this is likely to see many new colleagues join us next year and hopefully to give us the scale to influenceinsurersandtoworkwithregulatorsto create a health system in the UAE that our patients can be proud of. As our history is from small entrepreneurial businessesjoiningtogetherforthebenefitofour patients, we must never lose sight of our heritage or our commitment to our people. As mentioned on the evenings where I had the privilege to meet many of you and AAH was introduced to you, we will each year hold a Founders Day, where we will celebrate oursuccess,rewardandrecognizeourhighachievers and hopefully have some fun too. Our next Newsletter will contain much more information about our 2014 event.

Ihopethatyoufindthisnewsletterinterestingand I look forward to hearing from you with any new ideas or suggestions,

Kind Regards,

Mark Adams, CEO & Founder, Anglo Arabian Healthcare

Mark Adams, CEO & Founder, Anglo Arabian Healthcare

When health is absent, wisdom cannot reveal itself, art cannot manifest, strength cannot fight, wealth becomes useless, and intelligence cannot be applied.

Herophilus

FOOD FOR THOUGHT

Anglo Arabian Healthcare Head Office: Open for Business!It was a momentous occasion as well as a very happy day when the AAH Head Office officially opened for business on the 9th of July 2013, the day before the Holy Month of Ramadan commenced.

TheprojecttofitoutanemptyofficespaceinDubaiHealthcareCitywasexciting,buttookmuchlongerthanexpectedtooccupydueto unforeseen delays in licensing and approvals. We were determined to be at our desks and operational before the Holy Month of Ramadanbeganandsetourselvesaveryhardtask.However,withdeterminationandresolve,thedayfinallycamewhenwewereabletocometogetherasoneteamunderoneroof,andreallyfeelthebenefitofthis.Withalltheteamnowtogether,safeandsoundattheirnew desks, the delays and frustrations were long forgotten and it was generally agreed that the wait was well worth it. There certainly werealotofhappy,smilingfacesthedaywetookoccupancyoftheveryfirstAngloArabianHeadOfficeinDubaiHealthcareCity.

Volume 1 | Issue 1 | September - 2013

PG. 2

SAY HELLO!!

Ibin Sina Medical CentreWe are immensely pleased to see AAH bring their first newsletter to the members of our newly extended family.

As human existence continues to be challenged by new and incomprehensible diseases and illnesses, there should be a dedicated group of physicians and healthcare providers, who provide the necessary services and products. We, at Ibin Sina are extremely proud to be associated with the team at AAH and its associates to bring this dream into reality. Ibin Sina started in 1998 as a small family practice, which has now grown into ten institutions and a freshly developed brand of MyFarm pharmacies in numerous parts of Ajman that consists of a blend of multinational professionals from all over the world, working together in an affable atmosphere. We are delighted to be partnered with the rich experience of AAH in the healthcare sector, which helps develop a better synergy in raising the status of the group into one of the most sought-after quality healthcare in the Northern Emirates. Our background has enabled us to have a thorough understanding of the healthcare needs of a multicultural society, and we do this by not only working as a family, but by considering everyone of our customers as our greater family.

We are glad to announce our other ventures in India such as Crowning Glory Dental Spa, near Trivandrum Medical College, Kerala which has completed 2 successful years and Woodlem Park Public School which is spread over a six acre campus in a calm and serene setting, in a tranquil village in Kerala which has started accepting pupils from 2013 onwards.

WebelievethatourprestigiousAminaHospitalwillbeoperationalbythefirstquarterof2014.Weextendourwholeheartedwishestothe entire team of the AAH family.

Dr Abdul Gafoor & Dr Shinu GafoorChairman, Ibin Sina Medical Centre, Ajman

IbinSinaMedicalCentre PG. 3


SAY HELLO!!

Sharjah Corniche HospitalIt gives me immense pleasure to introduce the Sharjah Corniche Hospital Group that has now developed as one of the leading healthcare providers, not only in Sharjah, but across the UAE. The SCH group consists of a day care surgery centre, 2 medical centres in Sharjah and a laboratory in Ras Al Khaimah.

It gives me immense pleasure to introduce the Sharjah Corniche Hospital Group that has now developed as one of the leading healthcare providers, not only in Sharjah, but across the UAE. The SCH group consists of a day care surgery centre, 2 medical centres in Sharjah and a laboratory in Ras Al Khaimah.

Sharjah Corniche Hospital, the day care surgery centre is located in the plush locality of The Buhairah Corniche, catering primarily to expats from the GCC and UAE Nationals. The hospital is equipped with state of the art theatres, high end equipment and supportedbyafullyfledgeddiagnosticcenterequippedwithadvancedfacilitiesforCT,X-ray,modernizedlaboratoryandother diagnostic requirements.

The two medical centres, The Doctors Medical Centre and Unicare Medical Centre are located in the densely populated areas of Rolla and Clock Tower, Sharjah and cater mainly to the South Asian population. The Doctors Medical Centre is a multi-specialty clinical referral centre that has emerged as one of the best equipped referral centres for diagnostic radiology and pathology investigations. Unicare Medical Centre serves mainly in the areas of dentistry and ENT Specialty and has some of the mostreputedandexperienceddoctorsintheirrespectivefields.

Labplus Medical Laboratory located in Ras Al Khaimah, is a well-equipped stand alone laboratory and one of the leading referral laboratories in the emirate.

The mission of the SCH Group is to provide the highest quality of medical services and patient care by employing a team of highly skilled medical experts, deploying cutting edge technologies and by following the utmost ethical practices.

Association with Anglo Arabian Healthcare.

The idea of Associating with another group never crossed our minds until we were introduced to Mark Adams. The vision, the like-minded approach of Mark Adams and the support of a diversifiedinvestmentcompany,WahaCapital,AbuDhabi,leadto the decision to associate with Anglo Arabian Healthcare. The group is now proud to be associated with the entities that Anglo Arabian Healthcare partnered with and looks forward toward even more entities under its group.

We believe that with a long term association with such a strong management team will have a positive impact on the marketing, cross referrals between centres, revised uniform insurance pricesacrossallcentres,organisedbackofficemanagement,fullutilizationofOPD/inpatientbeds,expansionswithinthegroup and accreditations that will consecutively boost the overall quality of services.

Dr. Mahesh VidaniCEO of Sharjah Corniche Hospital and Specialist A Orthopaedic Surgeon

SCH Event - June 2013 @ Marbella Resort, Sharjah

Dr. Mahesh & Dr. Maya Vidhani

SharjahCornicHehospital


PG. 4

SAY HELLO!!

“Success is a journey, not a destination” A simple statement that lead to the beginnings of Proficiency Central Laboratories LLC, Abu Dhabi.

It all started on October 2010 when Dr. Mohamad Bahani and Dr. Mohamad Ali Salem decided to start an independent medical laboratory at the heart of the city of Abu Dhabi to

cater the needs of the community for a quality laboratory service provider.

PCL is a fully equipped advance lab performing a wide range of clinical laboratory investigations in house. Its vision is ‘To be the regional leader in clinical lab testing with the highest quality standards for services provided to all patients and healthcareproviders’andthereasonbehindbeingthefirstprivate independent laboratory in the capital to be internationally accreditedbytheCollegeofAmericanPathologists(CAP)foravery short operation period of 8 months. PCL is committed to excellent quality lab testing and CAP Accreditation did not stop them from aiming a step higher, the management team decided to go for ISO 15189:2007 Accreditation and after less than two years of operation the accreditation was granted to PCL.

PCL started to perform 400 lab testing in house and receiving 50 samples per day and increased more than what is expected in few months and currently receiving an average of 800 samples per day and having a list of more than 600 tests performed in house. Originally, two people with a vision started working for PCL and now PCL is a family of more than 60 staff. The growth of PCL in all aspects of work exceeded the expectations of its founder and management and this required a lot of investment and efforts from the whole team.

Considering the unexpected development and success of PCL as a reference lab in Abu Dhabi, the management went into partnershipwithAngloArabianHealthcare(AAH)onthesecondquarter of 2013 to enable them to move forward and achieve their vision of becoming a regional leader not just in lab testing but with radiology department.

AAH established its brands of different healthcare providers under one umbrella and PCL is one of them under PHD- ProficiencyHealthcareDiagnosticswhichwillcoverbothlaboratory and radiology testing. AAH and PCL partnership opennewdoorsforbetteropportunities.Thefirstmajorachievement of PCL- AAH team is the expansion into two new additionalofficesinthemainbranchinAbuDhabi,onefortheAdministration staff and one for the Procurement Department and a Storage Room that aims to provide a better working environment for all the staff at the same time, enabling the technical expansion of PCL.

ProficiencyCentralLaboratoriesLLC(PCL)startedasasmalldreamandnowitisagrowingrealityunderProficiencyHealthcareDiagnostics(PHD)andAngloArabianHealthcare.The future is looking bright.

Khristine Pamplona,MarketingManageratPCL/PHD

PCL’s New Office Celebrations

ProficiencyCentralLaboratories PG. 5


The joining of HandsThe past three months has been very exciting following our partnerships with Proficiency central laboratory, Sharjah Corniche group and Ibin Sina group. The efforts taken in the initial months are to learn, understand and involve in the business, understanding the model, the clients, their immediate concerns and to address them so the day to day operations run as smooth as possible especially during the important phase of change management.

As part of the management, our major work-streams ahead are to look at opportunities and areas for the three groups to be working in synergy and mutually contribute to each others growth. I had witnessed the team is constantly looking at improving the service to make it caring and safe for our clients and to deliver our promise of Quality healthcare service by achieving highest standards of quality care.

The management and administration team have been supporting and cooperating with us to ensure that the important tasks during integration management is achieved. The staff and doctors in all units have taken pride in the partnerships and feel that the association is key to their growth and career prospects as they are now part of a much bigger vision and journey.

Premnath MOperations Manager, Anglo Arabian Healthcare

I am very excited to be working alongside motivated and energetic individuals at the business units who are contributing immenselytothegrowthoftheorganization.Ihavewitnessedgreat talents as part of the team with a strong appetite for success. Working with seniors like Dr Gafoor, Dr Shinu, Dr Mahesh,DrMayaandMrBahaani(Chief)isbrilliantandamgladto be learning from their experience. With the strength of such wonderful seniors and strong backing from AAH Management teamandWAHACapitalIamconfidentthatwewillwitnessapositive integration and an exciting future ahead for all of us. Good luck team... Way to go...

Thank you

Premnath MEmail: [email protected]

NEWS

The Amina Hospital, Ajman Project Update

Building a brand new hospital in the heart of Ajman is one of the most important and exciting projects that the AAH team has undertaken.

This substantial hospital is 135,000 sq ft and has been designedoverninefloors.Aftercompletingamarketstudy and interviewing over 100 physicians based in the

Northern Emirates, we decided upon the optimal specialty and service mix to serve the community’s needs. As such, the Amina Hospital will provide a fully integrated Diabetes Care Center; bringing a top endocrinologist from the US to head the team. Theteamwillprovideindividualizedcareforeachpatientincluding the full suite of services required such as ophthalmology, cardiology, podiatry and dietetics. Furthermore, we are focusing on mother and child care by bringing a team of western trained ObGyns, Pediatricians and Neonatologists tomanage5Laboranddeliverysuites,specializedC-SectionOT, NICU, SCBU, and over 10 specially designed obstetric inpatient rooms. These rooms have been designed keeping local practices in mind, allowing the woman to have ample space to allow for the baby to stay in her room as they recover, while also having private space for visitors and gift stands.

The hospital is currently scheduled to open in early 2014 and is expected to quickly become one of the most important and well respected hospitals in the Northern Emirates. We have recruited all heads of departments and many staff physicians who are ready and looking forward to beginning the new year at the Amina Hospital in Ajman. Additionally, we have conducted our firstJCIreviewandareonourwaytobecomingaccreditedinearly 2015.

Dr. Dania Alsammarae, Director, Strategy and Business Development at Anglo Arabian Healthcare.

NEWSVolume 1 | Issue 1 | September - 2013

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The Al Khaleej Pharmacy, AjmanProject Update

Another exciting project taking place in Ajman is the transfer of the current Al Khaleej Pharmacy (part of the Ibin Sina group) in Al Quds street, to a new and much improved location in the same building as the Ibin Sina Clinic.

Our patients at Ibin Sina, will be able to conveniently collect prescriptions as well as purchase other essential pharmaceutical, health supplements, essentials and

beauty products all under one roof.

As you can see from the photographs below, the Al Khaleej pharmacy is nearly complete and will be open for business inthefirsthalfofSeptember2013.Wearesurethatthenewpharmacy will be a great success and take this opportunity to wish the Al Khaleej pharmacy team the very best of luck.

NEWS

PG. 7


CME Event in October 2013The Ibin Sina CME conferences remain one of the most valuable assets that AAH has inherited, with heartfelt thanks and respect to the hard work of Dr. Jacob (Medical Director of this event) and the Ibin Sina team. To date, the CME events have been meticulously planned and executed and have grown to gain a fantastic reputation among healthcare

By teaming up with the prestigious Guys and St. Thomas’ Hospital, London, we hope to attract a target of over 2000 professional delegates to attend our October event,

certainly keeping Dr. Jacob and the team very busy.

This partnership means that our CME program will become the largest post graduate training conference in the UAE, outside ofArabHealthandourpartnershipwithGSTTisthefirststep in ensuring that our CME events expand to become an international event, attracting world renowned guest speakers and participants across the globe.

For the next two-day conference in October, we have picked very relevant topics for the Middle East - Managing Diabetes and Women and Child Health. With a list of international and localspeakerswhoareexpertsintheirrespectivefields,weare very excited at the direction this conference and the whole expansion of the CME International programme is heading, and look forward to sharing these exciting developments with you.

13th Ibin CME 2012 @ Sheikh Zayed Conference Centre, Ajman University Campus

NEWS

facebook.com/CMEUAE


PG. 8

HR TEAM

Hello and Marhaba from the Anglo Arabian HR Team!

We are delighted to have this opportunity to introduce ourselves and explain how we can help you to achieve your career objectives and support you during your time as part of the Anglo Arabian family!

I am here to provide advice and guidance on all matters related to your employment if your local HR Representative is unavailable(AllanPereiraforSCHGroup;SheikhMohammed

AliforIbnSinaGroupandFarzanaAslemforPCLGroup).Indeed, I work closely with your HR Representative and together we are in the process of developing a set of HR Policies and Procedures which will eventually form an Employee Handbook whichyouwillreceiveacopyof.AseachHRPolicyisfinalised,Ishall be forwarding a soft copy to you for your reference and you shouldbereceivingthefirst3policieswithinthenextfortnight,with further policies to follow. I look forward to meeting you all in personasIvisityouatyourofficesoverthecomingmonths!

Anne Fitzsimons, Group HR [email protected]

Hello, I am responsible for recruitment at AAH and would welcome any referrals from within the Group which can be e-mailed to me direct at my address below. In

addition, in the future I will be e-mailing you to let you know of opportunities within your Group, which you can apply for.

Karolina Janowicz, Recruitment [email protected]

Marhaba! I am the person who works closely with your PRO to ensure that you have the correct visas in place to work legally for the Company and to ensure that

practising licences are renewed in a timely way as appropriate.

Ammar Naji Ahmed, Government Relations [email protected]

PG. 9


MARKETING

Central MarketingActivity Update

It’salwaysbusyandbuzzingintheMarketingdepartmentatAAH, especially as we are getting increasingly integrated with the management and marketing teams at each of the new

businesses. We’ve been working closely to understand the patientprofileofeachofourhospitals,clinics,pharmaciesanddiagnostic centers and come up with new and innovative ideas of reaching out to the community.

During the last few months, we’ve implemented successful pre Ramadan Health campaigns around the group to encourage patients to participate in discounted health checkups with a doctor prior to the start of Ramadan, to ensure healthy fasting during the Holy Month. From then, we have been following the Regional Healthcare Calendar to put together campaigns for World Hepatitis Day and are planning for World Heart Day in September, and a month long drive for Breast cancer awareness in October.

With all the school children in the region now back at school, we have kick started our Dental ‘Back to School’ packages for our clinics, and will continue to target schools as well as families in the region to ensure that we offer value for money and consistent medical and dental care.

We have been excited about coming up with a health guide for the annual Hajj Pilgrimage in October, to ensure that patients in the community who are travelling, remain healthy during this Holy time.

Last but certainly not least of all, we’re very happy to have implemented our ongoing Customer Relationship Training sessionswiththefrontofficereceptionteamsandalliedsupportstaff across all of the businesses. Ongoing training sessions will ensure we keep our promise of providing real quality customer care, patient relationship management excellence, retain our patients and become known across the UAE for genuinely caring about the health of our patients.

Jannat AmarnaniMarketing & Communications Manager

Email: [email protected]

Jannat AmarnaniMarketing & Communications Manager

Ibin Sina Launch - June 2013 @ Kempinski Hotel, Ajman

SCH Launch - June 2013 @ Marbella Resort, Sharjah PCL - Iftar - July 2013 @ Khalidiya Palace Rayhaan - Rotana, Abu Dhabi


PG. 10

New Family MembersAs with every growing business, new faces will appear to join the Anglo Arabian Healthcare family. Here, we would like to take a moment to welcome some key supporting recruits that are integral to the expansion and success of the AAH network.

SundeepChopraisourChiefFinancialOfficerandisresponsible for managing the purse strings! Sundeep has more than 27 years of experience in healthcare

financialmanagementandishighlyregardedasoneofthemostknowledgeable healthcare CFO’s in the region having worked at the American Hospital in Dubai and more recently, as CFO at Lifeline in Abu Dhabi.

Meet Sundeep Chopra, CFO Anglo Arabian Healthcare

Zia joins AAH as our Head of IT and will be responsible for evaluating and overseeing optimum performance and maintenance of the IT systems across the group. As well

as this, Zia is responsible for overseeing the installation of the new Hospital Information System at our Amina Hospital, Ajman as well as other future projects.

Meet Ziauddin Sayed,Head of IT, Anglo Arabian Healthcare

Sundeep Chopra, CFO, Anglo Arabian Healthcare

Ziauddin Sayed,Head of IT, Anglo Arabian Healthcare

Our Doctors In the Community

As part of the marketing departments initiative of connecting with our local communities, we are pleased to have supported the Ibin Sina team in

planningmedicalcampsinorganizationsthroughoutAjman. Within the last few months, Ibin Sina have provided free medical screens and doctor consultations to the Ajman Police, Ajman TV and Radio Studios as well as employees of the busy Lulu Hypermarket. We are very pleased with the feedback from these initiatives, and hope to replicate the success by expanding the direct marketing initiatives with other Doctors and services throughout the AAH family.

PG. 11


Meet a Member of the Amina Hospital TeamRita Taylor, Director of Nursing, Amina Hospitals

I am originally from Manchester in the United Kingdom and have many years experience of Paediatric and Neonatal Intensive care, but more recently, in the last 10 years my career has taken me to Senior Management with an emphasis

on quality, patient safety and infection control including risk management and health and safety in a wider facility context.

IhavebeeninvolvedinmanyJointCommissionAccreditation(JCI)surveyprocessesandsuccessfullyledmylastteamasthefirstorganizationofitskindto JCI Accreditation in January 2013. My vision and aspirations for the future are to ensure that Amina Hospital is a quality, patient centered facility with an emphasis on hospitability and a unique customer experience that also includes an emphasis on staff development and empowerment.

My expectations are that we will undertake Investors in People in 2015 and will actively pursue JCI Accreditation by early 2015 and to apply for the Excellence award by 2019.

I do not believe in having PROBLEMS,I believe in OPPORTUNITIES for IMPROVEMENT and lessons to be learned as we grow and develop together.

I am looking forward to a glorious future and being part of a forward thinking, collaborative family.

Rita Taylor, Director of Nursing, Amina Hospitals

Rita Taylor, Director of Nursing, Amina Hospitals

NEW FAMILY MEMBERS

Jeyaganesh Ramachandraraja,ProcurementOfficer,AAH

S.T. ArasuHead of Procurement & Engineering, AAH

Emad ShehadehFinancial Analyst, AAH

Walter D’Souza,Finance Director, Amina Hospitals, Ajman

HelloandwelcometotheveryfirstHealthWorksnewsletter.IwouldliketointroducemyselftotheAngloArabian Healthcare family and give you an overview of my hopes, aspirations, expectations and vision for the future of Amina Hospitals.

Eldrich has joined the AAH family to assist and ensure successful integration of all the new teams across the business. Working closely with the operations and

marketing departments, Eldrich will also help to organise and evaluate the success of AAH’s participation in Arab Health 2014 as well as supporting Dr. Jacob with the Ibin Sina CME events.

Meet Eldrich Calvin Miranda,Integration Manager, Anglo Arabian Healthcare

We would also like to extend a warm welcome to the following new team members who will no doubt add value and strength to the core Anglo Arabian Healthcare team.

We are always looking for experienced and talented people to potentially join the AAH family. Should you have any recommendations,pleaseemailKarolinaJanowicz,ourRecruitment Manager at AAH. Thank you.

Eldrich Calvin Miranda,Integration Manager, Anglo Arabian Healthcare


PG. 12

When it comes to relieving stress, smiling, laughing and giggling are just what the doctor ordered! Here’s why...

Laughter is a great form of stress relief, and that’s no joke. Scientific studies have proven that laughing can actually help you feel happier as well as providing relief from the stresses and strains of our modern day lives. It would be foolish to believe that a good sense of humor can cure all ailments and take all our worries away, but scientific data is mounting about the positive things that laughter can do for us.

Laugh awayyour stressShort-term benefits.

A good laugh has great short-term effects. When you start to laugh, it doesn’t just lighten your load mentally, it actually

induces physical changes in your body. Laughter can:

Stimulate many organs. Laughter enhances your intake of oxygen-rich air, stimulates your heart, lungs and muscles, and increases the endorphins that are released by your brain.

Activate and relieve your stress response. A good belly laughfiresupandthencoolsdownyourstressresponseandincreases your heart rate and blood pressure. The result? A good, relaxed feeling.

Soothe tension. Laughter can also stimulate circulation and aid muscle relaxation, both of which help reduce some of the physical symptoms of stress.

Long-term effects

Laughter isn’t just a quick pick-me-up, though. It’s also good for you over the long term. Laughter may:

Improve your immune system. Negative thoughts manifest into chemical reactions that can affect your body by bringing more stress into your system and decreasing your immunity. In contrast, positive thoughts actually release neuropeptides that helpfightstressandpotentiallymore-seriousillnesses.

Relieve pain. Laughter may ease pain by causing the body to produce its own natural painkillers. Laughter may also break the pain-spasm cycle common to some muscle disorders.

Increase personal satisfaction. Laughter can also make it easiertocopewithdifficultsituations.Italsohelpsyouconnectwith other people.

Improve your mood. Many people experience depression, sometimes due to chronic illnesses. Laughter can help lessen your depression and anxiety and make you feel happier.

“Share a Smile Today”

HEALTH MATTERS

Early Morning Health TipsDON’T SKIP BREAKFAST!Studies show that eating a proper breakfast is one of the most positive things you can do if you are trying to lose weight. Breakfast skippers tend to gain weight. A balanced breakfast includesfreshfruitorfruitjuice,ahigh-fibrebreakfastcereal,low-fat milk or yoghurt, wholewheat toast, and a boiled egg. If you have any nutritious breakfast recipes to share, get in touch with the Health Works Editor today!

PG. 13


Thefirststeptowardsachievingsuccessistodefinewhatitrepresents to us. A key factor is understanding ourselves andwhat‘makesustick’.Whatisourdefinitepurposein

life? If we know where we want to head, it’ll be far easier to set in place a plan to get us there. What motivates us?

ThemostimportantstepontheroadtoSUCCESSisfirstACKNOWLEDGING ourselves for what we are: our faults, strengths, ‘warts and all’. Our hopes and dreams for our life are vitally important.

The key ingredients in the formula to success are as follows:

1. A plan

2. Focus

3. Determination, and most importantly,

4. A positive attitude

Some others which we can throw into the recipe are:

• Drive

• Energy

• Enthusiasm and a singled-minded pursuit of our objective.

How to Achieve Success

“Hide not your talents! For use, they were made”

So what else helps?Astrongbeliefinourselfandwhatwearedoing(ortryingtoachieve).Ourultimategoalsanddreamsshouldconformtoourvalues.

Whatever we are, the key ingredient to achieving success is PERSISTENCE.

All of the above character traits give us our strength in the face of adversity. Empowerment this is the ability to take control over our life and learn from our experiences. We can all learn so much from the roller coaster that is life each and every day. Or is it swings and roundabouts?

‘The only good is Knowledge and the only evil is Ignorance’ - Socrates

There are two modes of acquiring knowledge, namely by reasoning and experience. Reasoning draws a conclusion and makes us grant the conclusion, but does not make the conclusion certain, nor does it remove doubt so that the mind may rest on the intuition of truth, unless the mind discovers it by the path of experience.

An article by Sheik Mohamed AliGeneral Manager, Aaliya Health Foundation, Ajman


PG. 14

Sheik Mohamed AliGeneral Manager, Aaliya Health Foundation, Ajman

Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes.

Aim: Our organization should become a symbol of excellence

• By improving our existing system

• By innovative thinking and approach

• By eliminating rejects and re-work

• By creating excellence

• By controlling waste

• By motivation and team work

• By increasing our productivity and sales

• By focusing on our customers

Our policy should be based on honesty, truthfulness and dedication leading to continuing improvement and good quality management practices.

Ouraimistocreatevalueforourpatients/customersandtocapture value in return. The two-fold goal of our aim is to attract newpatients/customersbypromisingsuperiorvalueandtokeepandgrowcurrentpatients/customersbydeliveringsatisfactoryservices.

GoodPatient/Customerrelationshipmanagementcreatescustomerdelight.Inturn,delightedpatients/Customersremainloyal and talk favorably to others about our medical services. Patient/customerdelightcreatesanemotionalrelationshipwitha service.

A dream is just a dream. A goal is a dream with a plan and a deadline. And that goal will remain a dream unless you create and execute a plan of action to accomplish it. Every goal that gets accomplished has a good plan behind of it.

Duetoglobalization,everybusinessandserviceindustryfaces customer enquiries about products and services to compete with the global standards. The modern scenario of our healthcare sector, also faces the same enquiries and standards of services, patient care, patient information and standards of diagnostic centre.

New terminology has been introduced in the market as “Glocalisation”. It means Think Globally and act locally.

Action and a commitment in seeing it through is the key to our success(inworkandlife).

This is the place where big, bold, fresh ideas germinate, grow andflourish.Don’tbeafraidofthespacebetweenourdreamsand reality; If we can dream it, we can make it so

Hide not your talents; For use they were made

Under the guidance from our group CEO, COO and Directors, continuously we will try to give better healthcare services and informationwithglobalstandardstoourpatients/customers.

HEALTH MATTERS

PG. 15

Keeping you Healthy at Work

We all know that sitting at a desk all day is not exactly the best thing for our bodies, but arecentNewYorkTimesMagazinearticle

posits that not only is it bad, it could case serious health problems.

James Levine, a researcher at the Mayo Clinic, has been studying the effects of sitting and says that it can lead to earlier death — up to 20 percent, according to his and others’ research.

Why is being sedentary so bad? As soon as we sit, Levine says, our muscle activity, insulin effectiveness, andgood(HDL)cholesterollevelsfall,andourcalorie-burning rate drops to a third of what it is when we walk. All of this also increases our risk for developing Type 2 diabetes and becoming obese. Sitting is so bad for you, Levine says, that an otherwise active lifestyle can’tcombatthenegativeeffectsofsittingattheofficefor nine hours a day.

But since we can’t all have a job that keeps us moving and in shape, the researcher suggests that we can do little things — ‘non-exercise activities’ — to combat the effects of excessive sitting whenever we can. Here are some tips to keep you healthy at work:

Take more breaks. Of course, we know that walking is better than sitting all day, but trying to walk more is not just about the aerobic exercise. It’s about movement; Levine’s research, in fact, showed that patients given anextra1,000caloriesadaywhowalkedandmovedaroundmore(butdidn’tdoanyactualexercise)gainedlittletonoweight,whiletheoneswho were more sedentary gained much more.

Organizeyourdesk.Everylittlemovementmatters,sothemoretimeyou spend making it a habit to move in your seat can translate to a beneficialchange.

Drinkmorewater.You’llgetupmoreforrefillsandbathroombreaks,which will cut into your sitting time plus, drinking water hydrates your brain and keeps you focused.

Stretch at your desk. Every little bit counts, even bending over to tie your shoe,soaddingsomeofficechairstretchestoyourdailyroutinewillnotonlyhelpyoure-energizeandde-stress,it’salsogreatforaddingtoyourmovement count!

HEALTH MATTERS

Healthiest DrinkPOMEGRANATE JUICEPomegranate juice is powerful. Research shows the ruby nectar is packed with antioxidants that may help prevent inflammation, heart disease, lung cancer and prostate cancer. So have a glass a day!

TIP: Some bottles are diluted with other liquids or are sweetened with unhealthy sugar. Check the ingredient list to ensure you’re drinking pure pomegranate juice.


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HEALTH MATTERS

Spotlight on MENA Healthcare

Healthcare in the MENA region is a booming industry as we all know. However, take a look at

these statistics that were compiled in a recent report, ‘Key Hospital Indicators’ produced by Frost and Sullivan. As youcansee,someofthefiguresandstatistics are eye-openers in terms of the amount of investment that is being injected into the regional healthcare market. There are also some real concerns about the serious health risks an unhealthy lifestyle manifests, such as cardiovascular disease that is expected to DOUBLE in the next 17 years.

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Arab Health January 2014

Many of you would of heard of the UAE’s largest and most prestigious international healthcare event, held in the heart of Dubai at the Dubai World Trade Centre.

Covering over 53,677 square meters of prime exhibition space, Arab Health is in its 5th consecutive year and visitors from all around the globe have increased by 15% from 2011 to 2012. Theeventisinternationallyrecognizedasthemostimportanthealthcare gathering in the region and is a platform for business development as well as healthcare education. Our CEO, Mark Adams will also be speaking at Arab Health.

In2013,AngloArabianHealthcareshallofficiallylaunchtheThe Amina Hospital brand into the healthcare sector, taking a 21square meter stand on the main concourse, promoting all services and areas of expertise.

ThePHD(ProficiencyHealthcareDiagnostics)brandwillalsobe unveiled in the MedLab section of the exhibition and shall enjoysponsorshipbenefitstooinordertoraisethenewbrandawareness and attract new business. The larger 28 square meter exhibition stand will promote the network of PHD laboratories across the region as well as introduce new and unique testing technologies to its repertoire.

In the next edition of this newsletter, I shall be able to share stand construction designs with you and look forward to unveiling our new healthcare brands to an international audience.

AAH participation in Healthcare Forums, Debates and Events across the UAE.

There have been articles in the local and industry press recently, that indicate the Dubai Health Authority is reaching out across the seas to well established

and respected international healthcare experts to widen and strengthen the medical expertise available in the UAE through collaboration and partnership.

Arab Health is the largest gathering of healthcare professionals in the region and the event of choice for introducing cutting edge technology, state of the art machinery and new laboratory testing capabilities. However, international healthcare leaders and industry experts gather all year round travelling to Dubai, Abu Dhabi and the Northern Emirates to brainstorm forward thinking healthcare policy, procedures and successful healthcare development strategies in these exciting times for opportunity and growth.

LOOKING FORWARD

Anglo Arabian Healthcare Speaker Event Diary for 2013

Our CEO, Mark Adams has been invited to participate in a numberofimportanthealthcareeventsrepresentingAngloArabian Healthcare in the international healthcare arena.

Middle East Healthcare Insurance Conference29 - 30th September 2013 at Park Hyatt, DubaiMark Adams discusses ‘Investments in Healthcare and Implications for Insurers’ as well as participating in the Panel Discussion, ‘Can Healthcare Insurance be Responsive and Profitable?’

Healthcare Investment MENA 24 - 26th November 2013, two day conference at The Address Hotel, Dubai

Arab Health Congress, World Trade Centre Dubai - 27 - 30th January 2014

Healthcare Innovation Summit28th January 2014, Dusit Thani Hotel, DubaiMark Adams presents ‘Remote care for an Ageing Population’.


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GET SOCIAL

Becoming Social with AAHSocial media has boomed across the globe over the last few years and is now, a very important social aspect of our lives. Whether we use it for keeping in touch with friends and family overseas to planning social occasions or supporting worthy causes, it’s a fantastic way to keep

Social media plays a very important part in the marketing strategy of AAH and has proven to be very popular among employees. Social media platforms have enabled us to promote campaigns, give healthcare tips and advice as well as keeping our AAH family connected and up to date with business developments.

If you haven’t already ‘liked’ us on Facebook you can do so by following the links below and all our updates will automatically be added to your feed! We are also on Twitter, Pinterest, LinkedIn and YouTube.

AAH also have exciting plans to build a ‘virtual library’ to showcase all of our Doctors across the group, and promote via a dedicated YouTube Channel – watch this space for further details as we implement this innovative marketing activity for 2014! If you have any suggestions on how we can improve our social media presence across the region and indeed internationally, please don’t hesitate to get in touch. But most of all, sharing, liking and interacting with our social media channelsisasurefirewayforyoutohelpusexposethewonderfulthingswearedoingthroughouttheorganisation.Thank you!

AngloArabianHealthcare AngloArabHealthCompany/Anglo-Arabian-Healthcare AngloArabHealth

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Anglo Arabian Healthcare,P.O.Box78474,Office101,FirstFloor,IbnRushdBuildingNo.33,DubaiHealthcareCity,Dubai,UnitedArabEmirates,Tel: +971 4 452 8 452, Fax: +971 4 452 8 536, Email: [email protected], www.angloarabian-healthcare.com

Julie AdamsMarketing Director, AAH

Editors Note

Why is Sudoku so much fun? Riddlers Corner!

Wellthat’sallforthefirsteditionofHEALTHWORKS!Ihope you enjoyed reading all of the articles and found the newsletter informative, enjoyable as well as entertaining.

Our next issueis going to be published in the coming months and I am happy to announce that I am going to introduce more fun sections such as the AAH International Cookery Club, Hidden Talents, Competitions and Critics Corner.

Do you love to cook or even have a favorite recipe that is well loved by your friends and family? Having a healthy diet can greatly enhance our general health, wellbeing and vitality, so why not share your best recipes with all of us!

To introduce the Hidden Talents section, I am looking for colleagues throughout the AAH family that have special gifts. Whether this is painting, photography, singing, calligraphy, sporting achievements, community or charitable efforts, now is your time to shine! Please don’t hesitate to get in touch with me and share your artwork or stories.

One of the most enjoyable aspects of my role as Marketing Director for AAH is sourcing, collating and communicating all of this fascinating information and sharing it amongst our professional family via the Health Works newsletter.

Becauseit’snotjustamatterofsolvingthepuzzle,buteachofthe81spacesyoufillinwillfeellikeavictoryinitself.Infact, Sudoku is often referred to as addictive. Sometimes

youpickupapuzzleandyoujustcan’tputitdown.YoumayfindthatwhenyouhavesolvedaSudokupuzzle,maybeevenyourfirstone,youfeelgreatbecauseyousolvedit,butsadbecauseit’sover.Whattodo?Grabanotherpuzzleandgetstarted on that one. It happens all the time.

Just a little bit of fun before the end of our very first Health Works Newsletter!

If you think you know the answer to our riddles, just send it to the Editor and if your name is pulled out of the hat, you win a gift voucher! Easy! The winner will be

announced in the next issue of Health Works. Good Luck!

Q: When they take out an appendix, it’s an appendectomy; When they remove your tonsils, it’s a tonsillectomy. What is it when they remove a growth from your head?

Q:Takeawaymyfirstletter,andIstillsoundthesame.Take away my last letter, I still sound the same. Even take away my letter in the middle, I will still sound the same. I amafiveletterword.WhatamI?

Q. A dad and his son were riding their bikes and crashed. Two ambulances came and took them to different hospitals. The man’s son was in the operating room and the doctor said, “I can’t operate on you. You’re my son.” How is that possible?

However, as with all things, our Health Works newsletter will only thrive and grow, if each of us take the time and effort to actively participate through contributing articles, sharing suggestions and giving your general feedback.

I am very proud of all of our achievements and hope that you have enjoyed reading Health Works as much as I have enjoyed creating it for you.

Stay happy and healthy until next time,

Julie AdamsMarketing Director at [email protected]

FUN TIMEVolume 1 | Issue 1 | September - 2013

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Documents

HEALTH WORKS newsletter by Anglo Arabian Healthcare