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3/2
4/2
01
91
He
alth
Litera
cy 2
.0:W
ha
t’s in yo
ur to
olb
ox?
Ja
ne
Ke
eh
an
PT, P
hD
, OC
S
123
3/2
4/2
01
92
AH
RQ
He
alth
Litera
cy To
ol K
it 2.0
•2
1 To
ols a
re o
rga
nize
d a
rou
nd
•S
po
ken
com
mu
nica
tion
•W
ritten
com
mu
nica
tion
•S
elf m
an
ag
em
en
t •
Su
pp
ortive
System
s
•E
nh
an
ced
asse
ssme
nt a
nd
qu
ality
pla
nn
ing
to
ols
•N
ew
reso
urce
s for w
ritten
ma
teria
ls
•To
ols lin
ked
to N
CQ
A, Jo
int C
om
missio
n a
nd
P
CM
H sta
nd
ard
s
•D
ow
nlo
ad
s of to
ols in
po
sters
»Ja
ge
r&
Wy
nia
, 20
12
; Ash
ton
& O
erm
an
n, 2
01
4
Spoken
Com
mu
nicatio
n
Written
Com
mu
nicatio
n
Self-M
anag
emen
t and
Em
pow
ermen
t
Su
pportiv
e System
s
456
3/2
4/2
01
93
Resources
Breg
a, A. G
., Barn
ard, J., M
abach
i, N. M
., Weiss, B
. D., D
eWalt, D
. A., B
rach, C
., West, D
. R. (2015,
Feb
ruary
). AH
RQ
hea
lth litera
cy u
niv
ersal p
recau
tion
s too
lkit(2n
d ed
.). Retriev
ed fro
m
http
://ww
w.ah
rq.g
ov
/pro
fession
als/q
ua
lity-p
atientsafety
/qu
ality
-reso
urce
s/too
ls/literacy
-to
olk
it/ind
ex.htm
lh
ttps://w
ww
.ah
rq.g
ov
/pro
fessio
na
ls/qu
ality
-pa
tien
t-safe
ty/q
ua
lity-re
sou
rces/to
ols/lite
racy
-too
lkit/in
de
x.htm
l
Ba
tterh
am
RW
, Ha
wk
ins M
, Co
llins P
A, B
uch
bin
de
rR
, Osb
orn
e R
H. H
ea
lth lite
racy
: ap
ply
ing
curre
nt co
nce
pts to
imp
rov
e h
ea
lth se
rvice
s an
d re
du
ce h
ea
lth in
eq
ua
lities. P
ub
lic He
alth
. 20
16
,
13
2: 3
-12
.
Log
an
RA
, Sie
ge
l ER
. He
alth
Litera
cy: N
ew
Dire
ction
s in R
ese
arch
, Th
eo
ry a
nd
Pra
ctice. 2
01
7. IO
S
Pre
ss.
McC
orm
ack
L, T
ho
ma
s V, Le
wis M
A, R
ud
d R
. Imp
rov
ing
low
he
alth
litera
cy a
nd
pa
tien
t
en
ga
ge
me
nt: a
socia
l eco
log
ical a
pp
roa
ch. P
atie
nt E
du
catio
n a
nd
Co
un
selin
g. 2
01
7, 1
00
(1): 8
-
13
.
Toib
inM
, Pe
nd
er M
, Cu
sack
T. Th
e e
ffect o
f a h
ea
lthca
re co
mm
un
icatio
n in
terv
en
tion
–a
s me
3;
on
he
alth
litera
cy a
nd
pa
rticipa
tion
in p
atie
nts a
tten
din
g p
hy
sioth
era
py. E
uro
pe
an
Jou
rna
l of
Ph
ysio
the
rap
y.2
01
7, 1
9.
http
s://ww
w.ta
nd
fon
line
.com
/do
i/full/1
0.1
08
0/2
16
79
16
9.2
01
7.1
38
13
18
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