Embed Size (px)
Citation preview
HEALTH, HYGIENE AND SAFETY PROTOCOL
11
We wish you a safe and responsible return to travels. In Ilirija d.d., we take care of the health and safety of our guests, employees and the environment in which we operate. We have further improved the already high standards of hygiene and cleanliness and taken the necessary steps in order to enhance hygiene and sanitary conditions to ensure a safe and healthy stay in our hotels, camp, marina, as well as in our restau-rants and bars. Our staff has undergone appropriate training and is aware of the need to implement hygienic measures on a daily basis. When choosing disinfectants, we choose the prod-ucts that meet regulations and successfully reduce micro-organisms.
In an effort to continuously take care of our guests and provide them with a unique experience of staying in our accommodation facilities, Ilirija d.d. will continue to implement health and safety measures in line with the recommendations of the World Health Organiza-tion and following the protocols of the World Travel and Tourism Council (WTTC) on safe travel.Before travelling, we recommend that you check the travel advice of the government and the World Health Organization website to find the latest information on destinations and permitted travels from each country. wttc.org
We look forward to meeting you soon and hope you stay safe in the meantime.
SAFETY COMMITMENT
ILIRIJA d.d.Tina Ujevića 7, 23210 Biograd na MoruT +385 23 383 556E [email protected] www.marinakornati.com www.arsenalzadar.com
2
For all reservations in 2021. a flexible booking poli-cy applies, regardless of the price list or package you book through our direct sales channels. This means that you can cancel your reservation free of charge 4 to 7 days before arrival, and you can change the date of your trip up to four days before arrival. More information
FLEXIBLE RESERVATION / CANCELLATION CONDITIONSFLEXIBLE RESERVATIONS IN 2021 Hotels / Camping
3
COMMON AREAS HEALTH & SAFETY
• All facilities of Ilirija d.d. have (hotels, camp, marina, catering facilities, etc.) the Safe stay in Croatia Cer-tificate.
• The head of health control at the company level takes care of all regulations and standards of health and safety measures and is available 24 hours a day, whole week Ivana Benčić, san.ing., Head of Health Control andEnvironmentalProtection e-mail:[email protected] GSM:098314272
• Contactless payment via loyalty cards / bracelets
• Digitally available information and price lists
• Prescribed standards and procedures in the case of a COVID-19 positive person
• The staff is educated and aware of the need for the implementation of daily hygiene measures
• Regular temperature measurement and filling out health surveys of our staff
• Disinfection sites properly distributed throughout the hotel / camp / marina
Certificate Safe stay in Croatia
Digitally available information and price lists
Head of health control at the company level
Staff educated in relation to hygiene measures and procedures
Self Check – In enabled before a guest arrives at the hotel / camp
Disinfection points at the hotel / camp / marina level
Mobile ordering of food and beverages and other services
Staff and guests are required to wear masks
Chat with reception
Visible guidelines for epidemiological measures
Contactless payment via loyalty cards / bracelets
Safety kit available on request
• Staff must wear a protective mask or equipment in all parts of the hotel / camp / marina where pre-scribed
• Reception desk protected by a protective barrier
• Additional disinfection of all contact surfaces and spaces
• Visible note on keeping the prescribed distance
• Visible guidelines for epidemiological measures
• Limited number of space users
• Mandatory wearing of masks in all common areas of the hotel / camp / marina
• Safety instructions on the maximum number of guests allowed inside the elevator
• Available safety package - safety kit (gloves and masks) on request at the reception of the hotel, camp and marina
• Toilets in common areas are cleaned frequently and disinfected with effective disinfectants, especially contact surfaces.
Hotel / Camp / maRina ReCePTIOn AnD LOBBy
FOOD & BEVERAGE (RESTAURANTS) HEALTH & SAFETY
Enhanced safety protocols for food preparation and handling
Frequent cleaning and disinfection of all areas and contact surfaces
Kitchen and restaurant staff must wear protective equipment
Capacity adapted to prescribed social distancing
Access to digital menus and price lists
Mobile ordering of food and drinks
Buffet food separated by partitions
Possibility of dining on open terraces
• Food safety system based on the principles of the HACCP system
• Locally grown seasonal foods prepared and served in a healthy way
• Kitchen and restaurant staff must wear protective equipment (mask, gloves) when working
• Buffet food is separated by partitions and served by kitchen staff
• Possibility of dining on open terraces (for hotel guests)
• Disinfection of tables after each guest
• Tablecloths and paper menus removed from tables
• Use of table mats that are changed and disinfected after each guest
• Use of QR codes instead of menus or plasticized menus that are disinfected after each use
• To avoid repeated use, salt and pepper utensils and oil and vinegar are removed from each table, it is recommended that the guest take the previously disinfected utensils from the side table.
• In a’la carte restaurants, salt and pepper accessories and oil and vinegar are brought by the waiter
• Tables inside the restaurant are set apart to ensure social distance between the guests.
• Frequent cleaning and disinfection of common ar-eas
• Disinfection site at the entrance to the restaurant and in the restaurant
• Guests of the restaurant and bar are required to wear a protective mask until consuming food and drink (except on open terraces)
Hotel / Camp / maRina ReSTAURAnTS AnD BARS wITH TeRRACe
4
IN ROOM HEALTH & SAFETY
Alternative room cleaning arrangements
Rigorous cleaning with disinfectants for professional use
The door of the room / mobile home is sealed until your arrival
Provided access to all information via QR code located in each room / mobile home
Mobile ordering of food and beverages
Direct “chat” with the reception, for all your requests and needs
• By entering the room / mobile home, we guarantee our guests that the room / mobile home is com-pletely cleaned, disinfected, ventilated and that all hygiene standards of the World Health Organiza-tion are met. In addition, all contact surfaces and rooms are disinfected, remote controls (TV) are pro-tected, the room is regularly ventilated, and toilets are disinfected daily.
• we guarantee the same by sealing the room / mo-bile home with the “disinfected” sticker that you open first.
• Cards and bracelets required to enter the room and swimming pools and loyalty cards are issued to guests upon arrival, and they are returned to the re-ception upon departure from the hotel. Used cards / bracelets are disinfected and put back into use.
• The keys required to enter the mobile home, brace-lets for using the toilet and a loyalty card are issued to guests upon arrival, and they are returned to the reception upon departure from the camp. Used keys, cards or bracelets are disinfected and put back into use.
• We offer the possibility of an alternative arrange-ment for cleaning the room and changing bed linen and towels. This is available by appointment and pri-or notice at the reception (in person, by phone or via chat option). The frequency and manner of delivery of consumables and clean towels and bed linen can be agreed.
• Food delivery to the plot / mobile home is possible (valid for a’la carte orders from restaurants or fast-food facilities of Ilirija d.d. list of which is in each room).
• Removed all printed material from the hotel room / mobile home (available at the request of the guest) and provided access to all information and addi-tional services via QR code located in each room / mobile home, through which the guest can view the offer and order room services or book additional services from the comfort of his room, via his mobile phone, such as food delivery, wellness treatments, excursions, restaurant reservations, laundry, etc.).
HOTeL ROOM / MOBILe HOMe
5
6
WELLNESS & POOLS HEALTH & SAFETY
• The use of SPA zone and fitness room can be arranged by email, phone or via the Wellness Salvia web appli-cation. Contact: [email protected]
Tel. +385 23 396 525 GSM +385 99 266 53 00
• Terms of use are adjusted to the maximum number of users according to epidemiological measures.
• The SPA zone and fitness room are closed and open with a card that clients receive immediately before the appointment, at the Salvia wellness reception on the ground floor of the Ilirija Hotel.
• A bathrobe, towel and disposable slippers, together with an entrance card, are available to guests before their appointment at the Salvia wellness Reception on the ground floor of the Ilirija Hotel.
• SPA zone and fitness hall can be used only in the period you have booked in advance, for a maximum of 90 min
• The staff must wear protective equipment (mask, gloves) when working
• Mandatory use of disposable slippers
• Disinfection points at the entrance to the wellness and fitness hall, available wipes for disinfection of fitness equipment
• Deckchairs set at the prescribed distance
• Thorough disinfection of equipment and space after each appointment
• Follow the instructions on the use of fitness equip-ment, sauna and jacuzzi and the recommendations of the staff
• For any personal medical problem, therapy, aller-gies, and especially problems with the heart and blood vessels, respiratory disorders, skin diseases, etc., you are obliged to inform our wellness staff. In some cases, the use of the SPA zone may be limited. We advise prior consultation with the wellness staff who will guide you in the proper use tailored to your needs.
• Use the SPA area and fitness equipment at your own risk
• Children up to 16 years the use of the SPA zone is not allowed
Wipes for disinfection of fitness equipment available
Disinfection of equipment and space after each appointment
Staff and guests are required to wear masks
Use only with prior notice
The number of users is limited
Disinfection sites
1. SPA ZONA & FITNESS HOTeL ILIRIjA 5th FLOOR
• The date of using each treatment is agreed by email, phone or via a web application (QR code in your room / mobile home).
Contact: [email protected] Tel. +385 23 396 525 GSM +385 99 266 53 00 • Terms of use are adjusted to the maximum number
of users according to epidemiological measures.• The staff must wear protective equipment, mask and
gloves (where possible) when working • Guests are required to wear a protective mask
throughout the use of the service, except for facial treatments
• Measuring temperature and completing a health survey before each appointment
• Disinfection site at the entrance to the wellness • Thorough disinfection of equipment and space after
each guest • Children up to 16 years are not allowed to use the
services of the Salvia wellness centre
The number of users is limited
Disinfection sites
2. MEDICAL WELLNESS & HAIR STUDIO SALVIA HOTeL ILIRIjA GROUnD FLOOR
7
Use only with prior notice Disinfection of equipment and space after each appointment
Staff and guests are required to wear masks
INDOOR & OUTDOOR POOL
8
• Disinfection site at the entrance to the pool • Disinfection barrier with hyper-chlorinated water when
entering the pool area• Sunbeds around the pool spaced apart to ensure so-
cial distance • Limited number of pool users• Frequent cleaning and disinfection of rooms and deck
chairs • In the indoor pool, guests are required to wear masks
only in the dressing room and bathroom• Staff and guests are required to wear masks• Informational material on general measures to prevent
the spread of Covid-19 on the info board• Provided artificial and natural ventilation of the space
(for indoor pool)• Consumption of food and drinks is not allowed
HOTeL ILIRIjA / ADRIATIC
Use exclusively for guests of Ilirija Resort Biograd
The number of users is limited
Disinfection sites
Disinfection barrier with hyper-chlorinated water
Consumption of food and drinks is not allowed
EVENTS’ HEALTH & SAFETY
Frequent cleaning and disinfection of all areas and contact surfaces
All necessary equipment for use disinfected
Capacity adapted to prescribed social distancing
Disinfection sites and wipes
Registration desk surrounded by a protective barrier
Enhanced safety protocols for serving food and beverages
Possibility of streaming and hybrid meetings
• Possibility of streaming and hybrid meetings
• Frequent cleaning and disinfection of all areas and contact surfaces
• All necessary equipment for use disinfected
• Disinfection sites and wipes for cleaning as needed
• Staff must wear protective masks
• Hall users are required to wear protective masks and pay attention to social distance
• enhanced safety protocols for serving food and bev-erages
• Capacity adapted to prescribed social distancing
• Capacity adapted to current regulations on the max-imum number of participants indoors or outdoors
• Registration desk surrounded by a protective barrier
• Disinfection site at the entrance to the conference hall
• Informative material on general measures at the en-trance to prevent the spread of Covid-19
• Seating arrangement adapted to social distancing
• Cleaning, disinfection and ventilation of the confer-ence hall and equipment before and after use COnFeRenCe HALL
9
EXCURSIONS & TOURS HEALTH & SAFETY
Certificate Safe stay in Croatia
Vehicle capacity and groups adjusted to the prescribed social distance
Head of health control at the company level
Enhanced safety protocols for serving food and beverages at service sites
Digitally available information and price lists
Staff and guests are required to wear masks
Mobile ordering of excursion services and activities
Staff educated in relation to hygiene measures and procedures
Contactless payment via loyalty cards / bracelets
Visible guidelines for epidemiological measures
Frequent cleaning and disinfection of all Ilirija Travel vehicles
Safety kit available on request
• As we begin to plan a return to our activities, the safety and well-being of our clients, guides, crew, staff and partners will remain our priority, and the execution of activities will take place in a safe and responsible manner.
• We have revised the range of our excursion pro-grams, activities and experiences, developed a com-prehensive risk assessment and audit for each of them, adapted them to epidemiological measures and safety standards, and our guides and partners have completed COVID health and safety training.
• Certificate Safe stay in Croatia
• Head of health control at the company level
• Mobile ordering of excursion services and activities
• Frequent cleaning and disinfection of all Ilirija Travel vehicles
• Disinfection sites inside the vehicles
• Vehicle capacity and groups adjusted to the pre-scribed social distance
• Disinfection of all necessary equipment for perform-ing activities
• Enhanced safety protocols for serving food and bev-erages at service sites
• Staff and guests are required to wear masks (and outdoors where it is not possible to provide dis-tance), except during the consumption of food and beverages
• Contactless payment via loyalty cards / bracelets
• Staff educated in relation to hygiene measures and procedures
• Visible guidelines for epidemiological measures
• Safety kit available on request
ILIRIjA TRAVeL
10
