Health Care Business - Clarkson College

Health Care Business

Academic Annual Program

Review & Outcomes Report

Academic Year 2009 – 2010

Executive Summary

Last year’s Executive Summary asked program directors to not only provide information on

activities and accomplishments but to make recommendations (including suggestions for

Critical Success factors) for the coming year. This year’s focus, not only highlights the year’s

endeavors, but tasks directors to tie budget implications to student learning outcomes

and/or program accreditation. Proposals for potential Critical Success Factors has moved

and now has a separate page after the Use of Student Learning Outcomes Summary.

1. What improvements did you make in your department?

In AY 2009-2010 faculty from the healthcare business programs were shifted and moved

between departments. Jennifer Hurley was moved to a part time FTE and was split .25

CRNA and .25 Business. Jerry Brown was also shifted between two departments; 0.4 GenEd

and 0.4 Business.

New affiliate faculty were brought on to reduce the amount of overload as well as to fill open

courses.

A thorough gap analysis was performed of the curriculum and curriculum changes were

proposed for academic year 2011-2012.

2. What areas do you feel you did especially well in your department? Which areas in your

department need more attention?

Areas the department did well:

Record enrollment in MHA and HIMB programs and increased enrollment in HCBM

program.

Our department continues to have bi-monthly department meetings to increase

communication and awareness among the department.

Faculty were very interested in improving their courses and becoming better

instructors, and therefore attending many of the CTE workshops as well as two

faculty attending CTE101.

Increased awareness of Clarkson College in the community. Faculty gave many

presentations and webinars, promoting Clarkson College.

Also continuing the Benson High School courses increases awareness of Clarkson

College in that particular high school.

Areas the department may need more attention:

Although our department has increased enrollment into the programs, we would still

like to see enrollments increase in the following AYs. Increasing marketing efforts for

the business programs will be crucial.

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The department is completing continuing education modules. Completion of the

modules is crucial for the implementation of ICD-10.

3. What budget implications do you see for your department next year (include the student

learning outcome associated with this expense)?

ICD-10 Marketing and Training. All coding courses must be transitioned to ICD-10. Also the

creation of the ICD-10 modules will increase workload for faculty and possible affiliates.

Marketing funds will need to be designated for the ICD-10 training modules in order to

ensure that the community knows of availability of the modules.

Clinical Contract CSF will need to be on-going as there is extensive work to be completed

from this CSF. The CSF is recommending that a new FTE be in charge of all clinical contracts.

4. What, if any specific needs or assistance do you require for on-going Critical Success

Factor or Program Accreditation for now and in the future?

Any CSF dealing with alumni should also be kept ongoing. Increasing Alumni participation in

events and activities is crucial for Clarkson College. Gaining more membership into the

Alumni membership is also an important aspect of Clarkson College.

Clinical Contract CSF will need to be on-going as there is extensive work to be completed

from this CSF. The CSF is recommending that a new FTE be in charge of all clinical contracts.

5. How did you use the Noel-Levitz Student Services Inventory or other assessment (i.e.

student evaluations, graduate luncheon survey, etc) information?

Noel-Levitz – The business programs did not use the data programmatically.

Student Evaluations – These evaluations are used to improve classes within the

specific programs as well as help instructors to improve their teaching styles.

Graduate Luncheon Survey – The graduate luncheon survey is not well utilized by the

business department. Students are strongly encouraged to attend, but with majority

of the students working full-time or not living in NE, it is hard to get participation. The

results that are shared to the college from the other various programs are great to

see and do give some thoughts for improvement in the business department.

Graduate/Employer Survey – The graduate and employer surveys are required by

both specialty accrediting body (IACBE and CAHIIM). These results are reported each

year to the accrediting body to show employment statistics, salary statistics, and

overall satisfaction of the program. Adjustments to curriculum have been made as a

result of these surveys.

OSATs – The OSAT evaluations have aided the instructors in improving their online

classes. It has become a competition among the faculty who can get the best scores.

This has helped to boost student learning by having a better functioning online

classroom.

6. Year’s Outstanding Achievement Information (Individual Awards, Publications, etc.).

100% first-time board pass rates

Pam Schwalb

o Doctoral Student at University of Nebraska at Lincoln

o Guest Lecturer, “Service Learning in Business Curriculum”, IACBE Regional

Meeting o Nominated for best student paper and presented in May at the International

Leadership Educators Meeting in Portland, Maine.

o Received the Outstanding Paper award in the Experiential Learning category

from the Eastern Academy of Management.

Siti Arshad-Snyder

o Guest Lecturer, “Service Learning in Business Curriculum”, IACBE Regional

Meeting

Carla Dirkschneider

o Appointed as the IACBE Midwest regional officer.

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College Mission Connection to Program

Mission

Preparing students to professionally provide high quality, ethical, and

compassionate health care services.

Department Mission Statement (please note any changes from last year)

For Academic Year 2009-2010, there were no changes to the department mission. The

Mission Statement is as follows:

The mission of the Health Care Business programs is to prepare students for leadership

roles in health care delivery systems through high quality, ethical and compassionate health

business education.

How are the two missions related and connected together?

All business programs, both undergraduate and graduate provide educational knowledge

and experiences that can be brought to a variety of healthcare and business settings. In

addition to knowledge and experience, the students learn soft skills, such critical thinking,

use of technology, communication skills, cultural awareness, and use of professional

behaviors, which will lead students to high quality of work, as well as ethical and

compassionate service to others. All the business programs mirror the mission statement in

their class work and practical experiences.

Demographic Information of Faculty

Staff Member Employment

Status FTE

Current

Degree Area(s) of Responsibility

Carla Dirkschneider Director 1.0 MS GR799 Role Transition

MB901 Culmination

HM155 Clinical Practice I

HM160 Professional Practice

Experience I

HM230 Coding I

HM366 Clinical Practice II

HM375 Professional Practice

Experience II

HM475 Research

HM496 Internship

Pam Schwalb Assistant

Director

1.0 MBA-

GM,

ABD

GR799 Role Transition

MB804 HC Communications

MB810 HR and Org. Behavior

MB827 HC Finance for Leaders

BU121 Survey of Economics

BU246 HC Economics

BU344 Business Finance

BU371 Org Behavior

Siti Arshad-Snyder Assistant

Professor

1.0 MS MB836 HC Project Mgmt

BU130 Financial Accounting

BU199 Managerial Accounting

BU306 Principles of Mgmt

BU329 Operations Mgmt

BU340 Mgmt of Information

Systems

BU425 Project Management

HM440 Database Design and

Management

BU496 Internship

Gretchen Jopp Instructor 1.0 BS HM275 Electronic Health

Records

Jerry Brown Instructor 0.4 MS BU102 Intro to Computers

BU104 Basic Computer

Applications

BU204 Advanced Computer

Applications

Jennifer Hurley Instructor .25 MS-PA HM224 A &P

HM321 Disease Process I

HM322 Disease Process II

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Jody Woodworth Adjunct PhD BU420 Long Term Care

BU470 Issues and Policies in

Public Health

J.W. Upright Adjunct EdD MB802 HC Delivery Systems and

Managed Care

MB823 Marketing and Strategic

Planning

BU442 Strategic Planning

BU466 HC Delivery Systems

Mary Goebel-Lundholm Adjunct PhD MB849 Research

Tamara Moerer Adjunct PhD MB824 HC Marketing

Effectiveness

Michael Matukewicz Adjunct JD MB809 HC Law and Ethics

BU211 Business and Health Law

Matt Pospisil Adjunct MS MB834 Quality & Regulatory

Issues

Karen Stein Adjunct MSN MB808 HC Managerial

Leadership

Jodi Flynn Adjunct MS MB822 Operations Mgmt

HM256 HC Statistics

Jana Danielson Adjunct MS BU309 Medical Billing and

Reimbursement

Julie Simon Adjunct MA BU326 Principles of Marketing

BU210 Business

Communications

Amy Benish Adjunct BS BU355 Compliance

Leslie Ziegler Adjunct BS HM150 HC Concepts

Deb Tomek Adjunct BS BU320 Human Resources

Demographic Information of Students 1. Student Numbers (Inquiries, Applied, Denied, Accepted, Conditionally Accepted, Enrolled)

Program

Inquirie

s Applied Denied Accepted

Conditionally

Accepted Enrolled

AY 07-08 MHA 19 4 0 3 0 2

HCBM 57 15 1 11 2 10

HIMB 19 4 0 3 0 1

HIM/HIM

C/HIMF

56 9 0 2 0 1

AY 08-09 MHA 27 15 0 14 1 11

HCBM 27 11 0 7 2 5

HIMB 13 6 0 3 2 3

HIM/HIM

C/HIMF

57 11 0 7 3 5

AY 09-10 MHA 40 18 0 15 3 13

HCBM 38 13 0 6 1 4

HIMB 38 11 0 10 2 7

HIM/HIM

C/HIMF

128 11 0 6 1 6

2. ACT Scores/HSGPAs/or College GPA if more than 12 hours (High School GPAs – Math &

Science GPA) of Students Admitted to Program (for undergraduate programs)

Program

Math/Science

GPA ACT

HS

GPA

College

GPA

AY 07-08 MHA 2.74 N/A 3.53 3.01

HCBM 2.82 21.9 3.23 2.84

HIMB N/A N/A N/A 3.21

HIM/HIMC/HIMF 3.09 N/A 3.36 3.30

AY 08-09 MHA N/A N/A N/A 3.22

HCBM 2.69 N/A 3.10 2.70

HIMB 2.66 N/A 2.99 2.81

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AY 09-10 MHA N/A N/A N/A 3.23

HCBM 2.47 N/A 3.14 2.77

HIMB 2.85 N/A 3.27 2.94


3-7. Number of Graduates, GPAs of Program Graduates, Retention Rate, Graduation Rate,

First Time Board Pass Rate

Program Graduates GPA Retention

Rate

Graduation

Rate

First

Time

Board

Pass

Rate

Job

Placement

Rate

AY 07-08 MHA 4 3.78 60% N/A N/A N/A

HCBM 8 3.39 63% N/A N/A N/A

HIMB 0 N/A N/A N/A N/A N/A

HIM/HIMC/

HIMF

5 3.38 65% N/A 100% N/A

AY 08-09 MHA 6 3.77 50% N/A N/A N/A

HCBM 4 3.39 75% N/A N/A N/A

HIMB 0 N/A 70% N/A N/A N/A

HIM/HIMC/

HIMF

2 3.81 83% N/A 100% N/A

AY 09-10 MHA 9 3.77 77% 55% N/A N/A

HCBM 6 3.32 86% 20% N/A N/A

HIMB 1 2.99 71% 100% N/A

HIM/HIMC/

HIMF

8 3.58 65% 33% 100% N/A

Profile of Students in Program

Program Avera

ge

Age

Gender Ethnicity Traditional

Student

Prior

Education

(UG Transfer)

State

at

time

of

Admis

sion

AY 07-08 MHA 29 N/A N/A N/A N/A IA-1

NE-7

PA-1

HCBM 22 N/A N/A N/A N/A IA-9

MN-1

NE-39

WI-1

DE-1

ND-1

HIMB

42.25

averag

e for

all

HIM

progra

ms

N/A N/A N/A N/A CA-1

IA-1

NE-3

PA-1

HIM N/A N/A N/A N/A CO-1

CT-2

GA-1

IA-4

ID-1

MO-1

NE-11

HIMC/F N/A N/A N/A N/A IA-1

NE-3

AY 08-09 MHA N/A N/A N/A N/A N/A IA-2

MA-2

MN-1

NE-9

WI-1

HCBM N/A N/A N/A N/A N/A IA-5

NE-31

DE-1

HIMB N/A N/A N/A N/A N/A CA-1

IA-3

NE-4

NJ-1

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OK-1

HIM N/A N/A N/A N/A N/A AZ-1

GA-1

IA-2

ID-1

MO-1

NE-7

PA-1

HIMC/F N/A N/A N/A N/A N/A IA-1

NE-3

AY 09-10 MHA 37 Female

-26

Male -7

Asian Pacific

Islander – 1

Black – 1

Hispanic -4

White – 26

Unknown - 1

3 N/A IA-5

MA-1

NE-23

PA-1

TX-2

WA-1

HCBM 26 Female

-23

Male -7

Black – 5

White – 25

2 28 IA-4

NE-36

DE -1

HIMB 34 Female

-15

Male -0

Hispanic -1

White – 14

2 13 AP-1

CA-1

IA-3

MO-1

NE-6

NJ-1

OK-1

PA-1

HIM 40 Female

-22

Male -2

Black – 3

Hispanic -1

White – 19

Unknown - 1

2 21 AZ-2

CT-1

FA-1

GA-2

IA-5

ID-1

MO-1

NE-11

HIMC/F 39 Female

-2

Male -0

White – 1 0 2 IA-1

NE-1

3 Year Financial Information on MHA Program

Budget Review

Actual AY 07-08

Actual AY 08-09

Actual AY 09-10

Expenditure Revenue Expenditure Revenue Expenditure Revenue

$31,398 $76,351 $31,426 $156,409 $75,510 $243,332

Student Credit Hour Review

AY 07-08

AY 08-09

AY 09-10

Budgeted Actual Budgeted Actual Budgeted Actual

309 189 235 519 450 723

Credit Hour/Expenditures Ratio Review

AY 07-08

AY 08-09

AY 09-10

166.13 60.55 104.44

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3 Year Financial Information on HM/BU Programs

Budget Review

Actual AY 07-08

Actual AY 08-09

Actual AY 09-10

Programs Expenditure Revenue Expenditure Revenue Expenditure Revenue

HCB $250,934 $417,795 n/a n/a n/a n/a

HIM $142,812 $163,582 n/a n/a n/a n/a

HCB &

HIM

$393,746 $581,377 $335, 218 $465,355 $303,225 $536,086

Student Credit Hour Review

AY 07-08

AY 08-09

AY 09-10

Programs Budgeted Actual Budgeted Actual Budgeted Actual

HCB 1,416 1,122 1,208 777 n/a n/a

HIM 663 425 406 493 n/a n/a

HCB &

HIM

2,079 1,547 1,614 1,270 1,050 1,388

Credit Hour/Expenditures Ratio Review

Programs

AY 07-08

AY 08-09

AY 09-10

HCB 223.65 n/a n/a

HIM 336.03 n/a n/a

HCB & HIM 254.52 263.95 218.46

Use of Student Learning Outcomes Summary

A successful Clarkson student is able to:

Demonstrate effective communication.

Demonstrate critical thinking to make educated decisions.

Demonstrate proficient use of technologies.

Demonstrate the ability to respectfully interact within a diverse society.

Demonstrate professional behaviors.

The following questions will demonstrate your department’s efforts to

contribute to these skills:

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1. Communication

A.) How did your department impact and measure the student outcome for:

Demonstrate effective communication:

Communication is still a struggle for our students. Encouragement for using the Writing Lab

is being thread throughout the curriculum, as well as standardized programmatic rubrics for

writing.

See attached Outcomes Assessment Grids for MHA, HCBM, HIMB, and HIM.

2. Critical Thinking


Demonstrate critical thinking to make educated decisions.

Critical thinking is getting better. More advanced activities have been added to the

curriculum to address these issues. Accounting and Finance seem to still be where students

struggle the most.


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3. Technology


Demonstrate proficient use of technologies.

Technology activities are being thread throughout the curriculum. Simulations are being

investigated to incorporate more technology as well as a curriculum change to increase the

level of Microsoft applications for our students. Also, in the HIM programs, the Virtual Lab

has been purchased in order to have our students gain knowledge of specific HIM software

applications in the field.


4. Diversity


Demonstrate the ability to respectfully interact within a diverse society.

The Business programs struggle with adding diversity projects into the curriculum. The MHA

program has done a great job of adding in a cultural competency assessment in the MB810

HR and Org Behavior course. For the undergraduate programs, we are still investigating the

best way to incorporate diversity topics into the business curriculum. The students are

mainly exposed to diversity topics in the Core courses.


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5. Professional Behaviors


Demonstrate professional behaviors.

Professional behaviors is something that the business department has really tried to

incorporate into the curriculum. A student handbook is being created and will be ready for

academic year 2001-2012. In the handbook, an entire section will be dedicated to

professional behaviors.


Recommendation for Potential Critical

Success Factors

List recommendations for Critical Success Factors or projects that may be

possible or necessary. Please note a timeframe for each.

Offer “Strategies to Success” online for all students, not just

conditionally accepted students.

Ongoing continuation of CSF for Clinical Contracts and Student Health

Office.

Develop a growth strategy for underutil ized capacity in online courses

(business)

Create Staff Development days l ike faculty have Faculty Development

days.

Research the possibil ity of an Informatics Master’s Degree by 2016.

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Recommendations for Overall Improvement of

College Effectiveness

Recommendations include but not limited to: current operation or workflow

issues, specific areas of communication, projects or development plans,

physical layout suggestions, etc.

Review faculty off ices to see if al l departments can be cent ralized

together for more efficiently run departments.

Review the efficiency of Power Campus program

o Correct program coding into the system (ex. BUS and MGMT are

the same thing but students are randomly coded to each program

code)

o Functional ity of system…prerequisites, etc.

CLARKSON COLLEGE ASSESSMENT OF OUTCOMES GRID Master of Science in Health Care Administration

2009-2010

College Goals Program Goals Target Outcomes Measure Steps to Achieve Results Analysis and Action

Plans

1. Demonstrate professional behaviors

Exhibit professional, responsible, and innovative leadership skills, both in traditional and nontraditional settings.

85% of MHA students will participate as a

member of a professional

organization outside of a college

organization.

MB901 Journal posting about Professional

Organizations

GR799 ecourages all students to join

professional organizations. Throughout the program, the importance of professional

organizations will be stressed. Program Director will collect

the data from MB901.

Information was added to GR799, but students who have

this requirement have not graduated yet.

Standard not met. Data will be collected

when students graduate.


2. Demonstrate

the ability to respectfully

interact within a diverse society

Integrate cultural, economic, ethical,

legal, and professional standards of

healthcare business to a leadership role.

100% of students in the MHA program will respect the ideas and opinions of peers in the classroom with a

score of "Above Average" or higher.

MB802 Health Care Delivery Systems and

Managed Care debate on HC

Reform

Instructor will monitor the debate closely to

make sure that respect of ideas and

opinions are expressed and

received without judgement and bias.

100% of students who participated were deemed respectful by the instructor. 2 out

of 20 students did not participate in the

debate.

Standard was Met. Continue to Monitor.

90% of the MHA students will score "Above Average" or

higher when demonstrating the ability to analyze

team dynamics and how people interact

with eachother.

MB810 Human Resourcs and Organizational

Behavior Threaded

Discussion on Motivation

Instructor will monitor the discussion closely

to make sure that thorough analysis of team dynamics was

realized.

92.5% of students were able to

appropriately analyze team dynamics.


85% of students will demonstrate the

ability to work in a team environment

MB810 Human Resourcs and Organizational

Behavior Wilderness

Survival Activity

Instructor will monitor the activity closely in

order to see the teamwork in action.

100% of student were able to demonstrate

the ability to work in a team environment

and 100% of students obtained a score of

"Outstanding"


3. Demonstrate effective communication 4. Demonstrate critical thinking to make educated decisions.

Analyze, synthesize, and evaluate theoretical knowledge necessary to be prepared for leadership positions in the healthcare setting.

85% of MHA students will demonstrate

critical thinking skills by applying

knowledge of business practices to financial case studies

MB827 Health Care Finance

Financial Case Studies

Instructor will fill out the rubrics for the

case studies.

70% of students scored "Above

Average" or higher with the Critical

Thinking Exercises.

Standard was Not Met.

Continue to Monitor. If this trend keeps repeating, then the department will look

into analysis exercises that will help the students

increase their Critical Thinking Skills.

4. Demonstrate critical thinking

to make educated decisions

5. Demonstrate proficient use of

technologies.

Create a foundation of leadership to

analyze and propose solutions to complex business problems.

90% of students will receive an "Above

Average" for demonstrating the

proper use of Microsoft Project

when completing the project management

portfolio.

MB836 Health Care Project Management

Portfolio

Instructor will assess the appropriate use of technology and report

it to the director

92% of the students scored "Above

Average" or higher. 2 out of 10 students did

not complete the project.

Standard was Not Met. Continue to

Monitor.

95% of MHA students will demonstrate

critical thinking by creating a strategic planning portfolio.

MB823 Strategic Planning Portfolios

The Program Director will monitor the

stragegic planning portfolio's to ensure that proper critical thinking is applied

88% of the students efficiently

demonstrated critical thinking when

performing strategic planning.


Continue to Monitor. If this trend keeps repeating, then the department will look

into analysis exercises that will help the students

increase their Critical Thinking Skills.

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ALL College Goals

Evaluate strategies based on concepts of

leadership and management theory.

100% of MHA students will score at least an "Average" on

their culmination Experience Projects

MB901 Culmination Experince Projects


projects along with the Culmination Experince Site Coordinator.

100% of the students received at least and

"Average" on their Culmination

Experience Projects. All students received

an "Outstanding" rating


All MHA students will score at least

"Average" on their Culmination Experience

Comprehensive Reports

MB901 Culmination Experience


The Program Director will monitor the Comprehensive

Reports.



Comprehensive Reports. All students

received an "Outstanding" rating


100% of students in the MHA program will

score a rating of "Good" or higher on

the culmination Experince Evaluation

Form

MB901 Culmination Experience Manager

Evaluations

The program director will collect and tally the results of the

manager evaluations

100% of the students received at least a

"Good" on thir Evaluation Form.


80% of MHA graduates percieve that they were well

equipped for employment in the

HC Business Setting

Graduate Survey

The program director will send out survey, collect the data, and tally the results of the

graduate surveys

No graduate surveys were sent this year

Standard was Not Met. College policy is

changing and the Coordinator of

Institutional Effectiveness will be sending out graduate

surveys.

90% of MHA employers percieve

that Clarkson graduates are well


HC Business Setting.

Employer Survey


employer surveys

No employer surveys were sent this year



Institutional Effectiveness will be sending out employer

surveys.

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CLARKSON COLLEGE ASSESSMENT OF OUTCOMES GRID Bachelor of Science in Health Care Business Management

2009-2010


Plans


Establish a foundation for leadership based on knowledge to assume a role of a manager.

85% of HCBM students will

participate as a member of a professional


organization.

BU496 Journal posting about Professional

Organizations

Encourages all students to join



the data from BU496.

Information was not collected this year.

Standard not met. Importance of Professional

Organizations will be added to curriculum and this data will be

collected for the future.

1. Demonstrate professional behaviors 2. Demonstrate the ability to respectfully interact within a diverse society

Practice awareness of cultural, ethnic, gender, and lifestyle differences.

85% of students will demonstrate the

ability to work in a team environment

BU199 Financial Statement Team

Project - Threaded Discussion about the projects

Instructor will monitor the activity closely in

order to see the teamwork in action.

100% of student were able to demonstrate

the ability to work in a team environment

and 100% of students obtained a score of

"Outstanding"


3. Demonstrate effective

communication

Facilitate an understanding of written and verbal

communication skills necessary for the

business environment.


demonstrate effective written

communication skills through the writing of a research paper by recieveing a score of "Above Average" or

better.

BU371 Organization

Behavior Research Paper

Instructor will fill out the rubric for effective

written communication skills.

87.5% of students scored "Above

Average" or higher. Most comments were

regarding organization and analysis of paper.


Continue to Monitor. The writing lab has

been implemented at the college to help improve student

writing.



communication skills through the writing of

a management portfolio by recieveing

a score of "Above Average" or better.

BU306 Principles of Management

Portfolio Project




Average" or higher. This project created a problem for students in this course. Most of the issues came from not having the

ability to narrow down the specifc questions.


Continue to Monitor. The writing lab has

been implemented at the college to help improve student

writing.

80% of students in the HCBM program

demonstrated effective verbal

communication skills through a video

presentation.

BU210 Business Communications

Video Presentations

Instructor will fill out the rubric for effective verbal communicaiton

skills.

91.6% of HCBM students scored

"Above Average" or higher on the rubric

for Verbal communication.

Comments were that students need to read


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less and talk slower.




presentation.

BU355 Compliance

Video Presentations


skills.


Average" or higher on the rubric for Verbal

communication. Comments were that students need to read

less, speak louder, and talk slower.




Demonstrate professional and

innovatice managerial leadership skills for

the health care environment.


Average" for demonstrating critical

thinking when completing the

threaded discussion aobut "cutting down

wait times for patients"

BU329 Threaded discussion

The instructor will monitor the

discussion and assess the

knowledge of critical thinking.

100% of the students efficiently

demonstrated critical thinking by receiving an "Above Average"

or higher on evaluations for the

dicussion


90% of students will demonstrate critical

thinking by completing financial

case studies.

BU344 Financial Case Studies




66.7% of the students efficiently


performing financial analysis


Continue to Monitor. Adding prerequisites

of financial accounting to BU344 will hopefully allow students to grasp financial concepts

better to be applied


technologies.

Compile the necessary technology

skills in order to succeed in the health

care and business setting.



proper use of Microsoft Word when

completing the project.

BU102 Introduction to

Computers Microsoft Word

Project


it to the director


Average" or higher.




proper use of Microsoft Excel when



Applicaitons Microsoft Excel

Project


it to the director

95.5% of the students scored "Above

Average" or higher. Most students had issues with creating

formulas and creating charts.




proper use of Microsoft Access

when completing the project.

HM440 Database

Design and Management

Access Project


it to the director



basic forms and reoprts.


BU204 will be required for the program as a

prerequisite to taking HM440. Also, there

are not PACS students taking this

course as there have been in the past.

ALL College Goals

Evaluate strategies based on concepts of

leadership and management theory.

All HCBM students will score at least an "Average" on their

Internship Experience Projects

BU496 Internship Experince Projects


projects along with the Internship Experince Site Coordinator.






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All HCBM students will score at least "Average" on their

Internship Experience Comprehensive

Reports

BU496 Internship Experince



Essay Questions.



Comprehensive Reports. All students

received an "Outstanding" rating


100% of students in the HCBM program will score a rating of "Good" or higher on


Form

BU496 Internship

Experience Manager

Evaluations

The program director will collect and tally

the results of the manager evaluations

Students recived all ratings of

Outstanding in all categories.


80% of HCBM graduates percieve that they were well


HC Business Setting

Graduate Survey


graduate surveys




Institutional Effectiveness will be sending out graduate

surveys.

90% of HCBM employers percieve




Employer Survey


employer surveys




Institutional Effectiveness will be sending out employer

surveys.

CLARKSON COLLEGE ASSESSMENT OF OUTCOMES GRID Bachelor of Science in Health Information Management

2009-2010


Plans

1. Demonstrate professional behaviors 2. Demonstrate the ability to respectfully interact within a diverse society

Analyze and evaluate the fundamentals of hIM to solve HIM situations in a professional manner.

85% of HIMB students will



organization.

HM496 Journal posting about Professional

Organizations




the data from HM496.

Information has not been collected yet.


Organizations has been added to

HM150, but we have not had any

graduates in this program yet, so we are still waiting to measure this. I

believe that majority of the students are

members of AHIMA.


communication

Investigate the fundamentals and

exhibit communicaiton skills

of an HIM professional.



communication skills through the writing of a research paper by recieveing a score of "Above Average" or

better.

HM475 Reseach:

Research Paper



100% of the students received a score of "Above Average". The students go

through many phases of this paper and

have opportunities to revise at each phase.


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presentation.

BU210 Business Communications

Video Presentations


skills.

91.6% of HCBM students scored

"Above Average" or higher on the rubric

for Verbal communication.

Comments were that students need to read less and talk slower.





presentation.

BU355 Compliance

Video Presentations


skills.








Ascertain the entry-level competencies of

AHIMA's domains and sub-domains for

an RHIA professional.




encoder exercieses.

HM332 Coding III Focus 14 and 15 exercieses




There were zero students who scored

"above Average". The average score on

the exercises was 79.52%.


Monitor. We need to evaluate the

questions asked during these

exercises. They may be too advanced for

coding students.


thinking by completing financial

case studies.

BU344 Financial Case Studies




66.7% of the students efficiently


performing financial analysis


Continue to Monitor. Adding prerequisites

of financial accounting to BU344 will hopefully allow students to grasp financial concepts

better to be applied


technologies.

Administer technology skills for

presentation, analysis, and other health information

practice needs.







Project


it to the director


Average" or higher.








Project


it to the director









HM440 Database

Design and Management

Access Project


it to the director



basic forms and reoprts.


BU204 will be required for the program as a

prerequisite to taking HM440. Also, there

are not PACS students taking this

course as there have been in the past.

85% of students will demonstrate the use

of the Coding References available

through 3M

HM230 Coding I Focus 13 Exercises

Questions 3 & 4


it to the director

100% of students successfully

completed the questions using the encoder references


ALL College Goals

95% of students will pass the RHIA exam

the first time.

Reports of Exam Results

The Program Director will monitor the pass rates of the exam.

100% completion rate on the RHIA exam

Standard is met. Continue to monitor. 1 student has taken

the exam and passed.

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All HIMB students will score at least an

"Average" on their Internship Experience

Projects

HM496 Internship Experince Projects


projects along with the Internship Experince Site Coordinator.

100% of students rated at least an

"Average" on their Internship Projects.

Standard is met. Continue to Monitor.

All HIMB students will score at least

"Average" on their Internship Experience


HIMB Internship Experince



Essay Questions.






100% of students in the HIMB program

will score a rating of "Good" or higher on


Form

HM496 Internship

Experience Manager

Evaluations

The program director will collect and tally

the results of the manager evaluations

Students recived all ratings above Good

in all categories.


80% of HIMB graduates percieve that they were well


HC Business Setting

Graduate Survey


graduate surveys




Institutional Effectiveness will be sending out graduate surveys. Exit Survey information is being

collected.

90% of HIMB employers percieve




Employer Survey


employer surveys





collected.

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CLARKSON COLLEGE ASSESSMENT OF OUTCOMES GRID Associate of Science in Health Information Management

2009-2010


Plans


2. Demonstrate

the ability to respectfully

interact within a diverse society

Devlop professional behaviors appropriate

for the workplace




organization.

HM496 Journal posting about Professional

Organizations




the data from HM496.

Information has not been collected yet.


Organizations has been added to

HM150, but we have not had any

graduates in this program yet, so we are still waiting to measure this. I

believe that majority of the students are

members of AHIMA.

100% of students will demonstrate professional

behaviors while on their visition to the HIM department.

HM150 Visitation Project

Instructor responsible for calculating the

data on visitation to HIM Department

87.5% of students demonstrated professional

behaviors on their visitation. One

student did not attend her visitation

Standard not met. Professionalism is

talked aobut extensively in HM150. Continue to monitor.


communication

Demonstrate professional written

and verbal communicaiton skills

90% of HIM students will demonstrate effective written

communication skills through the writing of

a paper by recieveing a score of "Above Average" or

better.

HM275 HIE Analysis paper



84.6% of students scored "Above

Average" or higher on their rubric for written

communication.


Continue to Monitor. Encourage student to attend the writing lab.



communication skills through a video presentation.

BU355 Compliance

Video Presentations


skills.








Demonstrate excellent critical

thinking skills for the HIM environment.




encoder exercieses.

HM332 Coding III Focus 14 and 15 exercieses




There were zero students who scored

"above Average". The average score on

the exercises was 79.52%.


Monitor. We need to evaluate the

questions asked during these

exercises. They may be too advanced for

coding students.


thinking by completing the data

abstracting case study.

HM150 HC Concepts Data

Abstracting Case-Study





abstracted the data.


Continue to Monitor. Add more abstracting

activities to curriculum. Hopefully

with the addition of the V-Lab, this will

progress.

85% of students will deomonstrate critical thinking by applying

knowledge of disease process to case

studies

HM322 Case Studies





completed the case studies by applying

critical thinking

Standard was Met. Continue to Monitor

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thinking by assessing "the future of

healthcare" via a threaded discussion

BU466 HC Delivery Systems Threaded discussion




100% of students successfully applied critical thinking to the

discussion.



technologies.

Apply fundamental technology skills

necessary for HIM







Project


it to the director


Average" or higher.







Applications Microsoft

Access Project


it to the director


Average" or higher.

Standard was Met. Continue to Monitor. Most students had

issues with validation rules and table set

up.







Project


it to the director





85% of students will be able to

demonstrate proficiency in Powerpoint by completing a powerpoint

presentation

HM150 HC Concepts

Powerpoint Presentation


it to the director


demonstrated efficient powerpoint

skills. Two students did not complete the

project.


Continue to Monitor.

85% of students will demonstrate the use

of the Coding References available

through 3M

HM230 Coding I Focus 13 Exercises

Questions 3 & 4


it to the director


completed the questions using the encoder references


85% of students will deomonstrate the use

of the Coding Encoder.

HM230 Coding I Encoder Activity


it to the director

100% of studetns successfully

completed the encoder activity.

Standard was Met. Continue to Monitor

ALL College Goals

Ascertain the entry-level competencies of

AHIMA's domains and sub-domains for an RHIT professional.

95% of students will pass the RHIT exam

the first time.

Reports of Exam Results


100% of the students who took the exam successfully passed the first time. One

student also passed the exam in a repeat

exam.

Standard Met. Continue to Monitor.

95% of students will pass the

comprehensive exam in Clinical Practice II.

HM366 Clinical Practice II

Comprehensive Exam


50% of the students passed the exam on

the first try.

Standard NotMet. Continue to Monitor.

A new comprehensive exam is being created. It will align more with the current exam.

All HIM students will score at least

"Average" on their Clinical Practice II Comprehensive

Reports

HIM Clinical Practice II Experince



Essay Questions.

100% of studetns scored an "average"

or higher on their comprehensive clinical practice

Portfolios


100% of students in the HIM program will

score a rating of "Good" or higher on


Form

HM366 Clinical Practice II Experience Manager

Evaluations

The program director will collect and tally the results of the

manager evaluations

100% of students rated good or higher on their evaluation

forms. One students evaluation was not

ruturned


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80% of HIM graduates percieve that they were well


HC Business Setting

Graduate Survey


graduate surveys

Clarkson College has not had any students take this course yet.




collected.

90% of HIM employers percieve




Employer Survey


employer surveys

Clarkson College has not had any students take this course yet.




collected.

Documents

Health Care Business - Clarkson College