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HEADS OF SCHOOL HEADS OF SCHOOL WORKSHOPWORKSHOP
April 2010
Student/Staff Matters – The Challenges for the Head of Schools
Presenters:
Diana Chegwidden, Director Human Resources
Alexander Toltz, Employment Relations Officer Professor Anne Cummins, PVC, Students, Learning and Teaching
Professor Michelle Campbell, Head of School, School of Nursing & Midwifery (Vic) and Head, School of Nursing (NSW & ACT)
Today’s Session:
• Student/Staff Matter – the Challenges
• Case Study with an activity – Group Feedback
• Summary and Learnings
• Student Appeals Policy
• Student Complaint Management Policy
• Academic Regulations
• Staff Code of Conduct
• Relevant HR Policy
Relevant University policies:
Questions for discussion:
• Based on this information – what do you identify as the issues?
• What expectations do you have of your staff in reporting this matter?
• What actions do you take as soon as the matter comes to your
attention?
• What factors might you consider in identifying which of the University
processes should be followed?
• What do you do when you make your decision on the most relevant process?
Case Study -
What happened next?
Some awareness considerations in making the decision on process
• What is the outcome being sought by the student?;
• Seriousness of the incident?
• Is it a critical incident – how might this be managed in the short
term, long term?
• University obligations – to the student / to the staff member?
• Duties – Duty of care?
Some awareness considerations in making the decision on process (cont’d)
• Has there been a change in student behaviour?
• What is the impact of the decision on which process?
• Risk framework – is this an identified risk, how is the University
managing this risk?
• What is the exposure to the University?
What should you do in any circumstance of an allegation by a student against a staff member?
• Treat it seriously and on its own merit – the process will uncover
the facts and lead to an outcome;
• Don’t let your judgement be clouded by past experiences with the
student or the staff member;
• Undertake all necessary processes and fully in line with policy
and procedure?
What should you do in any circumstance of an allegation by a student against a staff member (cont’d)?
• Respond to the student in writing.
• Identify and collect the evidence – start a chronology of events;
• Treat the matter confidentially;
• Document, Document, Document!
• Consult the Dean and as necessary the PVC Students, Learning
and Teaching and/or Human Resources
Organisational Learnings:
• Management of issues at the closest point;
• Need for complaints to be heard – timely, equitably and
appropriately;
• Case management is crucial;
• Identification skills is crucial;
• Using organisational expertise;
Organisational Learnings (cont’d):
• Responsibilities in case management;
• Decision on the process to be undertaken – crucial;
• Transparency.
Personal Learnings : a reflection from each of the areas